Energy Update
2027 Gas Tender
Here at ESPO, we’re always working ahead of time. With this in mind, it’s time for us to begin the extensive work for our next gas framework. Our current Mains Gas framework (192) runs until 31 March 2027, but we are now beginning the tender process for its successor framework which will run from April 2027 to March 2031. We expect that the tender will go out in early December with a deadline for bids being in late January 2025. We expect that we will be able to let customers know the outcome in April 2025.
ESPO Christmas Opening Times
ESPO will close at 1:00pm on Christmas Eve and remain closed until January 2nd 2025. Should you have a gas emergency during this time, please call 0800 111 999 immediately. Please get the job reference number from the engineer and pass this to TotalEnergies once the supply has been made safe.
TotalEnergies will close at 1:00pm on Christmas Eve, be open until 1:00pm between Christmas and New Year apart from bank holidays, and resume their usual hours on January 2nd 2025.
Final Christmas Order
Dates & Opening TimesLiquid Fuels
With the festive period approaching quickly, don’t forget to order your liquid fuel deliveries by the cut-off dates listed overleaf. We’ve also included each supplier’s opening hours over the festive period, in case you should need to contact them.
Supplier Christmas Order Dates
BWOC Closed on the bank holidays. Early finishes likely between Christmas and New Year, as well as Christmas Eve.
Certas
Our working hours during the festive period are (last order date by 11 December 2024):
Friday 20th December: Open 8:00am – 4:00pm
Monday 23rd December - Open 8:00am – 4:00pm
Tuesday 24th December - Christmas Eve: 8:00am – 3:00pm
Wednesday 25th December - Christmas Day: Closed
Thursday 26th December - Boxing Day: Closed
Friday 27th December: Open 8:00am – 3:00pm
Monday 30th December: Open 8:00am – 4:00pm
Tuesday 31st December – New Year’s Eve: 8:00am – 3:00pm
Wednesday 1st January – New Year’s Day: Closed
Thursday 2nd January – Open as normal
Friday 3rd January – Open as normal
Crown Oil Office hours:
Christmas Eve: 8:00am – 12:00pm
Christmas Day/Boxing Day: Closed
27/12 – 31/12: 8:00am – 12:00pm
01/01/2025: Closed
Please note we are operational all over the Christmas/New Year period and can accept emergency deliveries.
Emergency contact number: 0330 123 1444
Rix
Last Order Date: Tuesday 17th December
23rd December: Open 8:00am – 5:30pm
24th December: Open 8:00am – 12:00pm
25th/26th December: Closed
27th December: Open 8:00am – 5:30pm
28th/29th December: Closed
30th December: Open 8:00am – 5:30pm
31st December: Open 8:00am – 12:00pm
1St January: Closed
Any orders placed from 20th December will be delivered on January 2nd 2025.
Standard Fuels We are closed on weekends and Bank Holidays.
Your NRG The only days we aren’t operating as usual are December 25th-26th and 1st January.
Radio Teleswitch Powerdown and 2G Metering Upgrades
Don’t forget our projects on metering changes are steaming ahead!
The two key dates for your diaries are:
June 2025 for Radio Teleswitch Power Down (Extended from March 2025)
We’re reaching out to customers affected by this project during the month of December, but if you are affected you will get a call or email from us soon.
January 2025 for 2G Metering Upgrades
To ensure engineer availability for 2G metering upgrades, please call 0345 266 0551 as soon as possible to avoid your meter going offline.
The Future of Energy!
ESPO and TotalEnergies are holding an event at Leicester City Football Club on Thursday 23rd January 2025 about the future of energy! This is a great opportunity to hear more about the everchanging marketplace and more importantly the changes coming in Q1 2025!
Your TotalEnergies servicing team will be in attendance; if you’d like to meet your account manager, Wave (the awarded supplier on our water framework) will be in attendance and Siemens!
On top of this, the entire ESPO Energy Team will be there!
Come and ask us about 2G meter phase out and Radio teleswitch powerdown.
Register for your place now using this link: Save the Date: 23rd January 2025!
Standing Charges Explained
The standing charge or daily charge is applied each day and is used to recover some of the fixed costs of managing the gas and electricity networks. This will include maintenance of the pipes and cables that deliver gas and electricity to customers, as well as handling meter readings and the associated data requirements. ESPO also recovers its procurement costs through part of the daily charge, which we then reclaim from the supplier. They are charged daily so that the industry can be confident of collecting the full amount needed, as recovering them via the unit rate could result in over or under collection of costs.
Standing charges will vary from site-to-site depending on geographical location, the expected volume of energy used, and the supply capacity associated with the meter. These charges are regulated, and larger energy users pay a bigger amount than smaller users as they take more from the grid. For our flexibly-priced customers, the ESPO Energy Team have visibility of the component costs that go into the standing charge. When rates change in April for gas and October for electricity, we are able to validate them to ensure our customers are not overpaying.
Meter Reading Dates
We wanted to let you know that TotalEnergies has changed the dates for which you can submit your own reads from billing. These must now be received by the 2nd working day of the month to be used for the billing run.
AMR devices are a great way to save taking manual reads. Speak to us today about installing yours!