Jessica Dawson Curriculum Vitae
Jessica Charlotte Dawson Nationality: White/British Gender: Female Date of Birth: 22/03/1989
Address:
7 Over Road, Longstanton, Cambridge, CB24 3DW
Email:
Telephone: Mobile:
01954 200759 07411 957371
jessicacdawson@hotmail.co.uk
Personal Profile Professional, well-motivated and creative Individual currently studying Illustration at Leeds College of Art who possesses strong customer service skills and the ability to communicate effectively on all levels. Goal focused, enjoys working within a team environment and is dedicated and versatile when presented with any new or challenging task.
Employment History Sep 12 – Jun 14
The Royal Society of Chemistry Job Title: Publishing Assistant Salary: £20,500 per annum Publishing: Provide full administrative assistance to the Materials Science academic journal team as part of the publishing department within the Royal Society of Chemistry. This includes the editorial and production administrative duties associated with the processing of manuscripts submitted to and published in this assigned journal, keeping in accordance with set procedures and deadlines whilst maintaining key customer support and first point of contact for clients. Key skills include a high level of customer service capability, word processing and Microsoft excel spreadsheet handling, confidential record-keeping, article/manuscript management as per the RSC’s specific databases, journal mailbox and mail out responsibilities, liaise professionally and collaborate with Associate Editors of publications and journals/other journal teams, provide overall support to the journal team, organizational and time-management skills, an attention to detail and the ability to work well as part of a team.
Dec 11 – Aug 12
Gibbs Denley Insurance Service Ltd Job Title: Trainee Personal Lines Account Handler (35hrs p/w) Salary: £13,500 per annum Administrative: Provide full administrative assistance to the department including stationary orders, filing/scanning of all important clientele documentation, keeping client and company records up to date with accurate data and reports of current actions and correspondence. Overall responsibility for answering calls, queries and keeping constant contact with clients and new customers via fax, email and written letters. The preparation and handling of incoming payments by cash, cheque and debit/credit card and the issuing of new, current and amended insurance policy documentation to clients. Trainee Account Handler New Business: To provide new business quotations and advice regarding personal insurance from Motor insurance through to Household and Pet insurance. Processing new business and offering competitive quotations as an intermediary, action through to policy set up with the insurers. Trainee Account Handler Renewals: To provide a renewal broking service in respect of designated clients, from market exercise at renewal, to offering competitive and alternative quotations through to preparation and settlement of the renewed/re-broked policy including invoicing the client. Responsibility for liaising with insurers, making policy adjustments mid-term following the clients instructions and providing an attentive claims service for all Personal Lines clients.
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Jessica Dawson Curriculum Vitae
Mar 11 – Dec 11
Gibbs Denley Insurance Services Ltd Job Title: Trainee Schools Account Handler – Commercial Insurance (35hrs p/w) Salary: £13,500 per annum Student Travel Insurance: Overall responsibility for all online queries and orders made via the company website in respect of providing travel insurance for students visiting the UK for educational purposes. Providing accurate quotations, liaising with foreign agents and students, updating, amending and settling accounts along with invoicing, processing payments and issuing policy documentation. Schools Insurance: Preparation of insurance reports and documents to accompany the Account Executive when visiting schools pending their renewal. Liaising with insurers when making any policy amendments, corresponding with clients, invoicing and general administrative duties.
Jun 06 – June 08
Tesco Stores Plc Job Title: Customer Service and Checkout Assistant (15hrs p/w part-time) Salary: £ 12,500 pro rata Accurately processing customers goods through the cashier till, handling payment procedures and safely emptying and re-stocking the till with the correct tender amount. Authorising the sale of age restricted items such as alcohol and enforcing Think 25” training procedures for younger members of staff. Responsible for the return of any damaged/un-wanted goods whilst keeping a strong customer service based work ethic at all times.
Education and Qualifications Sep 14 – Present
Leeds College of Art BA (Hons) Illustration – Currently enrolled
2008 – 2010
University College Falmouth, Cornwall BA (Hons) Illustration - Incomplete
2007 – 2008
Cambridge Regional College (CRC) Foundation of Art National Diploma - Merit
2005 – 2007
Hills Road Sixth Form College, Cambridge A – Levels: English Language & Literature (C), Art & Design (B), Photography (C), General Studies (C). AS – Levels: English Language & Literature (A), Art & Design (A), Photography (A), Classical Civilisations (B).
2000 – 2005
Swavesey Village College, Cambridge GCSE: English Language (B), English Literature (A*), Double Award Science (CC), Mathematics (A), History (A), Combined Art & Design (BB), Product Design (A), Ethics/RE (A), ICT (C).
IT Experience Microsoft Programs Word Excel PowerPoint Outlook Broker Management and Data Filing Systems SSP Electra M3 Watermark Volume document management Adobe Programs Photoshop Illustrator InDesign Flash 2
Jessica Dawson Curriculum Vitae
Professional Training Insurance Broker Training (Broker Assess) Broker Academy Regulatory Refresher: 70% Pass FSA Data Protection Treating Customers Fairly Anti Money Laundering Treating Customers Fairly Online Assessment: 100% Pass Personal Lines Insurance – Private Motor Online Assessment: 100% Pass Personal Lines Insurance – Introduction to Motor Insurance: 100% Pass Financial Services Authority (FSA) Training Data Security Knowledge Assessment: Pass Bribery Act Knowledge Assessment: Pass Anti-Money Laundering Online Assessment: Pass Workshops Broker Network: “Selling For Beginners” day course Aviva: “Introduction to Commercial Insurance” day course Aviva: “Introduction to Property Damage and Business Interruption” day course References are available upon request
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