STUDENT ACTIVITY ASSOCIATION
Annual Repor t 2017 – 2018
IN T RO D U CT IO N I am pleased to have this opportunity to share with you a summary of SAA’s impact and connection to ESU students from this past year. The organization has risen to challenges and consistently introduced new ways of delivering effective services in response to the changing needs of a diverse community. This past year’s accomplishments are marked by student support, consolidation and collaboration. The Board of Directors identified funding to support student leadership conference participation and support for students access to the leadership development tool: CliftonStrengths. Warrior Den was introduced as a replacement for the Warrior Knights three-night late night program series. This weekly Friday service garnered double the attendance of the previous series. Ticket sales and trip sign-ups were moved from a standalone location to the SAA administrative office. This enhanced the customer experience through providing a one stop shop of all things SAA. Finally, collaborations allowed for SAA to expanded student services and support ESU programs. Significant collaborations included: SAA Campus Rec & Wellness and ESU Health & Wellness spearheading student centered wellness as well as the launch of the Healthy Campus 2020 project, SAA and ESU partnered in the development and launch of the Warrior Food Pantry at St. Matthews Church and Emergency Pantry in the University Center to help those students who were food insecure and Global Week continued to build partnerships that created new traditions and build upon established ones. These examples are just some of the ways SAA has demonstrated its commitment to investing in student leadership, delivering high levels of customer service, and making positive connections. During the year, SAA had three staff members and one Board Member depart for other opportunities. With the staff departures, each area that included the Business Services, Campus Rec & Wellness, and Student Engagement successfully reassigned duties that resulted in a seamless delivery of services as the Association progressed with it searches. The Association looks forward to August as the two new employees will begin their employment in the Campus Rec & Wellness and Student Engagement departments. Within Business Services, the temporary systems used for four months were evaluated and found that that they resulted in streamlined services as well as delivery of enhanced customer service without significant impact to current staff members’ workload. With this evaluation, the decision was made to not fill the position.
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Table of Contents This also enabled SAA to reduce a significant expense as it prepares for future funding challenges. Lastly, this year saw the departure of Mike Ksenich
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Introduction
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SAA Strategic Plan
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Major Accomplishments
from the Board of Directors. His long time commitment to SAA and positive perspectives always focused on the student experience, were sincerely appreciated and will be missed. SAA effectiveness continues to be driven by each staff member’s dedication to “Embrace the Warrior Experience.” I am continually proud of the efforts the staff in SAA undertakes to drive our mission and values that result in delivering services that positively impact friends, students, and colleagues. Additionally, I am continually amazed in the way that staff members develop and empower student leaders through teaching and nurturing important skills. The Association’s efforts are constantly focused on improving services both in the long term impact and the methods of delivery to produce the best possible student experience. The SAA team looks forward to generating creative solutions and programs as well as working collaboratively with others to
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Collaborations
Sincerely,
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Challenges
Joseph A. Akob
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2018 - 2019 Priorities
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Departments & Staff
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SAA Organizational Chart
make experiences for ESU students memorable and impactful. SAA is a proud supportive partner of ESU in putting “Students First.”
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SA A STRATEGIC PLAN Vision Statement/Motto: “Embrace the Warrior Experience” Mission Statement The ESU Student Activity Association Incorporated (SAA), a university affiliate, is dedicated to the support of East Stroudsburg University students and the campus community. This is accomplished by fostering active leaders for a global society and by providing innovative programs, services, and initiatives to cultivate a holistic student experience.
Core Values: • Quality Customer Service • Student leadership and development • Commitment to diversity and inclusiveness • Shepherding effective oversight of student fees • Collaboration with campus and community partners Goal 1: Innovative programs SAA will produce diverse programs that are designed to meet student needs and engagement. Each program will have purposeful goals planned to meet specific outcomes. There will be a balanced schedule of educational, social, service and wellness offerings with an emphasis on utilizing cutting edge technology and student outreach.
• Through the marketing of the new pricing structure and the availability of
the Stony Acres Leadership Experience Fund, there will be a 10% increase in usage of the challenge course/climbing tower by ESU recognized groups over last year.
• To create and host a successful the Outdoor Explorer Camp, a new day camp for young children (5-8 year olds) in the community.
• Based on the pilot conducted in Spring, 2016 and the Warrior Levels of
Excellence tried in 2016 - 2017, a new student organization incentive program will be developed, implemented and evaluated.
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• To develop a successful Global Week
programming schedule with partnerships with staff, faculty, and student organizations.
• Create a wellness committee on campus to launch the Healthy Campus 2020 initiative.
• Develop on-line training programs for
the Campus Rec & Wellness student staff utilizing D2L.
Goal 2: Excellence in Services The services provided by SAA will be presented in a warm, friendly, family environment in which exceptional customer service and problem resolution will be emphasized. The facilities managed by SAA will provide opportunities to spotlight the quality services available. All services will utilize state of the art technology in striving to meet the needs of all constituents; while being a vigilant shepherd of student fees.
• The Student Organization Awards program
will be evaluated to determine those factors that influence whether an organizations submits an award application.
• An assessment will be conducted to
determine the impact a marketing campaign has on the number of followers SAA has on social media.
• Sixty percent of student participants that
attend our wellness presentations offered by Campus Rec & Wellness throughout the academic year will learn the value of well being to their academic success.
• Those students who participate in The Book Voucher program will have their required course materials by the start of classes and increase their cumulative grade point average.
• By Finals Week of the previous semester, Barnes & Noble will have book adoptions
for at least 75% the following semester’s courses.
• Through a focus group meeting, student satisfaction with the one card mobile app will be assessed.
• By receiving an up to date Alumni email listing to allow Barnes & Noble College to promote our True Spirit website and drive $15,000 in sales.
• Full implementation of the MarketPlace U-stores will be completed and extend usage to clubs and mobile POS for athletic events providing on-line sales opportunities.
• A new model for student leader compensation will be develop and presented to the SAA Board of Directors for consideration in replacing the current system.
• Through participation in the annual student organization budget allocation process, Finance Committee members will learn funding policies & procedures.
• Through participation in the Barnes & Noble College Bestseller Program, the University Store will successfully promote a current employee or enroll a student employee in our Management Training Program.
Goal 3: Foster Active Leaders
Goal 4: Enhance the Warrior Experience
Through formal activities and informal interactions, SAA will be role models for and mentors to students in skill development, conflict resolution and responsible leadership. As an advocate for students, SAA programs and services will encourage the development of positive networking and utilization of the resources that promote personal growth.
SAA will offer programs and services that will allow students to develop connections across campus while embracing the rich cultural diversity of ESU. These efforts will place an emphasis on encouraging each student to step out of their comfort zone, share their personal experiences while developing their Warrior Pride.
• Through participation in facilitator training, the challenge course facilitators-in-training will learn about the experiential learning cycle and the four stages (doing, what?, so what? now what?) and different ways to foster development and transfer learning during a challenge course experience.
• At each of the student organization Summit meetings, a leadership/professional development program will be offered. By attending the Summit, attendees will be able be able to identify at least three new points learned related to the topic presented.
• SAA will be active partners in the development of the Warrior Food Pantry and oversee the operation of the Emergency Pantry.
• Through a survey of those attending the monthly events in the Commuter Lounge, the degree to which those events help ESU students feel more connected to the campus community will be assessed.
• Following training given to all students living on campus on how to properly load the washers and dryers, there will be no more than one incident of overloading observed per month.
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Ma jor Accomplish ments SAA Business Services hosted the first Marketplace U-Stores sites. For the first time, we were able to accept online credit card payments! The first store was built for SAA Stony Acre’s Quest program for incoming freshman. The next store was established for the
SAA Stony Acres offered a new camp for children 5-8 years of age. The Outdoor Explorer Camp was a success with 16 children attending and Stony Acres realizing a profit from the program.
Event Management Club to provide online registrations for the annual Corporal Dickson 5K. They had a record number of participants, with the majority registering online! Another was established to provide online ticket sales for the University’s One Book, One Campus program. Finally, a Marketplace store allowed the ice hockey team members to not only pay dues online but setup a recurring payments to do so over time!
The SAA Board of Directors invested in student leadership development through the creation of a new funding source to support leadership conference attendance. In response to student’s desire to attend leadership specific conferences, the Board created a fund to financially support students to attend leadership conferences that focus on, but not limited to, multicultural leadership development; as well as the development of personal leadership skills.
SAA Stony Acres collaborated with Laura Smarandescu, associate professor of marketing in the School of Business Management, to secure a marketing intern and have her Marketing Strategies class do a case study on Stony Acres
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The student groups did presentations on their findings and made suggestions (some of which have already been implemented) on marketing strategies for Stony Acres. Additionally her Introduction to Marketing class did a marketing analysis on Stony Acres. Between the two classes, SAA Stony Acres received a list of ideas to expand marketing efforts.
As part of the transition from the former Warrior Nights model, SAA Student Engagement has implemented the new Warrior Den— an evening event taking place every Friday starting at 8:00pm. These events include: live entertainment, interactive activities, cultural celebrations, giveaways, food, and music. The Warrior Den includes a rotating set of programs with different interests to give students an on-campus alternative on Friday night with an average of 150 attendees (and a high of 250 participants)
Fulfilling our cornerstone of Diversity and Inclusion, SAA Student Engagement strongly supports diversity programing on campus. For Latin-American Heritage month, SAA Student Engagement held Spanglish, Fiesta Caliente, Let’s Taco ‘Bout It and the Day of the Dead celebration. As part of ‘Coming Out Week’, the department collaborated with PRIDE and the LGBTQA Program Center for the Rainbow Black Light Party, celebrated a Hindu celebration of Diwali with our Festival of Lights. Celebrated Chinese New Year and had a whole week of diversity and inclusion with our annual Global Week.
A ticketing system was installed by Campus Card Services, Service Pro, which works in conjunction with the University work order system for authorization for door access for faculty, staff and students. The digital system creates a virtual ticket, then it is sent to the Card Office with the name of the person and access permission request attached. Once received and verified by the Card Office authorized liaison, the door access is electronically submitted to the account. The person/liaison requesting the access receives an email showing that access was permitted and the ticket is closed. The Service Pro system stores all related work orders for auditing at a later time.
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M a j o r Acc omplishmen ts
SAA Student Engagement hosted our third annual Global Week. Approximately 2,200 students participated in 19 programs across a week-long series of activities centered around the theme “Mosaic.” Popular returning programs included the World Fair, Tunnel of Oppression, Disability Simulation, Relay for Life and the International Students Organization Festival. New successful programs included the Good Without God
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debate with Dan Barker (author and copresident of the Freedom from Religion Foundation); Arts Slam—a campuswide competition within the Visual and Performing Arts; Gun Culture Across Nations with a forum on the national hot topic; and Human Trafficking in Our Backyard, with a presentation on taking action against the rising crisis.
SAA Campus Rec & Wellness expanded fitness programs by adding student centered wellness services. With this expansion, the SAA Fitness & Wellbeing department collaborated closely with the ESU Office of Wellness Education and Prevention to develop offerings that would complement their programming and created and updated presentations on topics such as BeYOUtiful, Keep Moving, Nutrition 101, Goal Setting, Busting Out Stress, Germ Busters, Skintervention, Sleep Tight Sleep Right and an A La Carte option.
SAA created a pilot program to assess program effectiveness – Return on Investment (ROI). With the financial challenges looming, higher costs of staff benefits, higher costs of services and decreasing enrollment, a tool was needed to catalogue program attendance, effectiveness, purposeful connections and most of all cost efficiencies. The pilot program was successful in the ability to mold a data collection and reporting tool that every program area in SAA would be able to use. The pilot program has created new conversations about what, why and how we do things; as well as created a new level of accountability and assessment. The tool will be used next year in order to create a baseline for expectations of different programs.
SAA took a leadership role in the implementation of Clifton Strengths Professional Development Program for Student Affairs and SAA. SAA supported the training of five (5) Strengths Coaches and co-chaired the Coaches Task Group. The implementation of the program strived to increase employee engagement and job satisfaction for Student Affairs and SAA employees. The program supports individuals in identifying their top five strengths and how to leverage those strengths to accomplish goals and outcomes. To ensure the success of the program, it was launched as a professional development tool in which all the staff received individual coaching on how to best use their top strengths and gained an appreciation and exposure to all 34 strengths. The SAA Board of Directors approved funds to support the purchase of Clifton Strengths Assessment codes for 500 students, to train more professional staff, and continue training for currently trained coaches to get more training that will increase the offerings to students for the upcoming year.
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M a j o r Acc omplishmen ts SAA played a sigificant role in the development and implementation of the Warrior Food Pantry. A weekly food distribution to students in an effort to combat food insecurity. This partnership with ESU Student Affairs, St. Matthews Church and the retired faculty association averaged more than 30 students each week utilizing the service by the end of the second semester in Spring 2018.
Departmental program reviews were completed for two departments SAA Student Engagement and SAA Campus Rec & Wellness. These comprehensive reviews were conducted utilizing the Council for the Advancement of Standards in Higher Education (CAS) and involved the compilation of evidence for the twelve CAS standards which were reviewed and assessed by an internal review committee made up of faculty, staff and students familiar with the departmental programs. A external reviewer, also, visited campus to review the evidence file, meet with departmental staff and make their recommendations for the improvement of the department over the next five years of the program review cycle.
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Stony Acres grounds were utilized by a student from the biology department to conducted research on beetles. Another student worked on a broad wing hawk study in conjunction with Hawk Mountain and was able to find a new nest on the grounds that had been made this past summer.
SAA Campus Rec & Wellness worked with University Relations and the SAA Graphics Center to rebrand the Association’s unit by creating items with the new logo to be distributed to the staff and the campus community. Items included tumblers, t-shirts, staff uniforms, updated policies and procedures manuals and a new website.
CAMPUS REC & WELLNESS
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C o ll a borati ons SAA values the development and cultivation of collaborations with many different entities both on and off campus to provide the finest co-curricular experiences. Listed below are many but not all the collaborations that have generated impactful opportunities to support and enhance student learning.
ESU Academic Departments • Early Start • Primary Elementary Childhood Education/Elementary Education • Recreation Hospitality and Management
• Modern Languages, Philosophy & Religion
• Clinical Exercise Science
• Theatre*
• Art + Design
• Sociology, Social Work and Criminal Justice
• Special Education and Rehabilitation
• Sport Management
ESU Administrative Departments • Aramark Food Services
• Facilities Management
• Financial Aid
• Multicultural Affairs
• Orientation and New Student Programs
• LGBTQA Resource Center
• Student Conduct and Community Standards
• Veteran Affairs*
• Conference Services • Wellness Education and Prevention • One Book One Campus • Greek Life • Residence Life • Career Development
• Student Affairs • Enrollment Services
• Kemp Library*
• Women’s Center* • Schisler Museum/McNunn Planetarium*
• Computing Center
External • Monroe County Conservation Camp
• China Health Science Symposium
• Keiser Indoor Cycling*
• Pyramid Health Care
• JT Lambert Intermediate School
• Queenex Foundations*
• Beach Body Insanity/Pi Yo Certification
• Meals on Wheels
• Career and Independent Learning and Living Studies program *New collaborations created this academic year.
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• ANCLA Latina
C h a lle nge s
• Athletics provides SAA Buiness Services with new challenges each year. With the athletic secretary retiring in early 2018 and not immediately replaced., Athletic vocuhers were done by less knowledgable staff from that department. There were weeks with very few vouchers causing the need for checks on demand because they were needed for team travel, then there weeks when we’d receive a month’s worth of vouchers at once. Also, to save themselves time, multiple vendors would be on one voucher. Not only were these vouchers very confusing, but copies would have to be made since we file by sport. Our Account Managers got the job done of course, but the spring semester was definitely an accounts payable challenge. With a new Athletic Director now in place, other positions are being filled which should alleviate many of the problems we incurred this year.
• Facility rental and challenge course revenue for SAA Stony Acres is down from the previous year by quite a bit. The Asthma Camp run through Pocono Medical Center did not re-book due to insurance issues following the merger with Lehigh Valley Health Network. However, corporate business
income is up by $3200.00 and programming income is up also. The programming income is up due to the addition of the Outdoor Explorer camp and enrollment in Quest being up. The challenge course income being down by quite a bit has really affected the overall bottom line for revenue
• Decline in textbook sales (down 9.8%) and overall textbook units sold (down12.2%) in the University Store. This has an impact both in the bottom line in the operation of the bookstore as well as revenues for SAA.
• The transition of grounds and custodial from the University to University Properties Incorporated (for the management of all Suite buildings) was a challenge for the Campus Rec & Wellness staff in RecB. The standard of care needed to be addressed multiple times with the UPI supervisor and the SAA Campus Rec & Wellness staff needed to adjust to the new procedures and new schedule. UPI has requested more support for coverage in the RecB fitness center and Campus Rec & Wellness is looking forward to improved services for the upcoming year. 13
2 0 1 8 - 2019 Aca demic Year P rior it ies • SAA Business Services will create a SAA manual containing all SAA policies, addendums, and resolutions for easy reference.
• SAA Business Services will develop short videos to explain basic business
office transactions. Videos will be posted on the website for easy reference.
• Campus Card Services will oversee the Installation of the “wash alert”
system in conjunction with our Laundry vendor, Caleco. This system will alert students when a washer/dryer is available, when their wash or drying of cloths is completed and shows how much time is left for completion. The system will also alert the vendor if a machine is out of service.
• University Store working with Athletics, Alumni, Staff & student groups
to use Promoversity as a primary source for imprinted clothing and other logoed items and Ignite platforms for pop up stores, and sport specific merchandise.
• SAA Student Engagement will launch a new leadership program –
Leadership by Design. This is a partnership with other departments which will offer five paths to a leadership badge which students can wear on a sash on graduation along with receiving a plaque commemorating the efforts. The five badge categories are: Leadership (Student Engagement and Stony Acres), Career (Career Development Center and Career & Workforce Development), Diversity (Office of Multicultural Affairs, Gender and Sexuality Center, and International Programs), Wellbeing (Campus Rec & Wellness and Wellness Education & Prevention) and Service (Student Volunteer Services and Student Engagement).
• SAA Student Engagement will expand on our Service cornerstone through Active Warriors All Year (AWAY) focusing on civic engagement projects. In Fall we are creating two day-trip opportunities within the tri-state area to serve the inner-city population. During Spring we are looking forward to moving our Alternative Spring Break to serve in Puerto Rico with relief efforts in the aftermath of Hurricane Maria, working alongside local humanitarian agencies.
• SAA Campus Rec and Wellness will provide ImPACT Baseline testing for atrisk Club Sports teams and continued concussion education throughout the year.
• SAA will enhance student’s self-efficacy and engagement through providing them with the exposure to the Clifton Strengths program.
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D e partments & Sta ff Campus Rec & Wellness Department Mission The mission of SAA Campus Rec & Wellness (CRW) is to provide to the University community a safe, rewarding and educational environment designed to promote holistic lifestyles through physical fitness activity, formal and informal competition, leadership development, academic partnerships and opportunities for professional, social and career growth. Guided by Core Values, innovative and diverse programming, and state of the art facilities, CRW’s spirited and committed staff pride themselves in fostering an atmosphere of empowerment that leads to the healthy development of the whole person. Campus Rec & Wellness Core Values
• Fostering positive, healthy and holistic lifestyles At CRW we strive to provide opportunities for promoting positive, healthy and holistic lifestyles. Our staff uses their strengths and abilities to provide high quality programming to fit the users’ needs. We are committed to delivering innovative and creative services that lead to physical, emotional, recreational and social growth.
• Leadership Development CRW’s values development of our student and professional staff. Many of our staff development models are built with “in-training” components to allow the students the time and attention it takes to truly learn the craft. The CRW professional staff trusts and empowers the student staff to mentor one another and lead different planning committees for the programs we offer. We make every effort to promote leadership development to both the student and professional staff by providing encouragement to attend national, regional, and state level conferences. We promote leadership through meetings and workshops and we also encourage our student staff to take advantage of the other leadership opportunities offered on campus and in the community.
• Equity, Diversity, and Inclusion
CRW strives to provide programs and services that meet the needs of all individuals regardless of individual ability or background. We intend to provide a place of community for students and our members and to celebrate the diversity that is represented on ESU’s campus.
• Collaboration and Service
Collaboration amongst other ESU departments and the community is a value that CRW espouses. We believe that by utilizing the expertise that is across ESU’s campus, CRW can truly offer the best services and programs to the campus community. We also pride ourselves in the services we have to offer to the campus community and the surrounding East Stroudsburg/Stroudsburg community. We promote the value of service to our student employees and club sport teams by offering the opportunities to volunteer, donate, and give back to the community.
Jillian Harper, Director
Lauren Motzkin, Assistant Director
Paul D’Imperio, Graduate Assistant for Sport Activities Natalie Pollet, Graduate Assistant for Athletic Training Sarah Myles, Graduate Assistant for Fitness Kacey Sherman, Graduate Assistant for Facilities Parker Fizz, Graduate Assistant for Wellness Paul Culbertson, Assistant Director
Jayna Ukrazhenko, Assistant Director
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D e pa r tme nts & Sta ff University Center & Student Organizations Department Mission
John Robinson Ed. D., Senior Director
The mission of the University Center and Student Organizations serves as the community center for all members of the university family--students, faculty, staff, alumni and guests--and delivers a variety of services and facilities and support the operational and programmatic needs of student organizations, campus groups and university departments. In addition, the University Center and Student Organizations Program strives to complement the educational mission of the university through student employment and student leadership development. The area strives to accomplish these objectives in an environment of equality, dignity and respect by:
• Advising student and campus organizations Jill Hill, Reservations Supervisor
in the conduct of their operations and/or planning and execution of their programs;
• Organizing student employment opportunities that promote student personal growth/ awareness and enhance the co-curricular experience;
• Providing services and resources to campus/ student organizations and faculty/staff advisors to increase their effectiveness;
• Encouraging students’ critical thinking Fernando Alcántar, Director of Student Engagement
through their planning, organizing and promoting of co-curricular activities;
• Cultivating the development of effective interpersonal communication skills and the ability of students to work cooperatively in the achievement of common goals;
• Modeling and facilitating respect, understanding and appreciation of racial, ethnic and cultural diversity;
• Maintaining informal gathering areas for meetings, socializing and study; Christopher Bello, Assistant Director of Student Engagement
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• Providing functional meeting locations, program and activity space and support services for student organizations and university departments;
• Assisting Student Service Departments housed
in the University Center (i.e. Campus Card Center, University Store, Food Court, Credit Union, Career Development, Computing Labs) in fulfilling their facility and operational needs.
Student Engagement Department Mission SAA Student Engagement is dedicated to the support of East Stroudsburg University by fostering leadership, synergy, and community through holistic, diverse, and innovative programs and service opportunities which dynamically enhances the Warrior experience. In Student Engagement we promote the unity and growth with four key objectives:
• Community: We foster community by developing
spaces for social interaction with entertainment, excursions and activities geared at growing the spirit of community among our Warrior family.
• Leadership: We promote growth by offering
resources for leadership development with trainings and experiential learning activities geared at enhancing the influential power of the Warrior mind.
• Diversity: We forge inclusion by crafting initiatives
for cultural competency with forums, presentations and eye-opening interactions geared at learning about and celebrating the colorful spectrum of the Warrior identity.
• Service: We give back to our community by engaging in social justice programs with service trips and on-campus projects geared at participating in civic engagement cultivating a sense of duty within the Warrior essence.
Wenxiao Shang, Graduate Assistant for Commuter Programs Kathleen Kraemer, Graduate Assistant for Media Communications Cory Pollina, Graduate Assistant for Student Engagement
Business Services Department Mission
Madeline C Constantine, Program Director, Co-Challenge Course Director
Chuck Constantine, Caretaker, Co-Challenge Course Director
Stony Acres Department Mission The primary purpose of Stony Acres is to serve as a recreation site and field campus for the students, faculty and staff of East Stroudsburg University in support of the Institution’s educational and service mission. Stony Acres strives to administer facilities, programs and services that encourage the pursuit of outdoor recreational activity, promote co-curricular involvement, foster leadership development and provide social opportunities. Stony Acres provides similar opportunities, on a lease basis, for community and business organizations. All constituents are served in an environment of equality, dignity and mutual respect. These objectives are accomplished by:
The mission of SAA Business Services is to provide accurate, relevant, needed, and user-friendly financial information/services in the most efficient and effective manner possible. We strive to achieve this mission by adhering to the highest professional and ethical standards, in an environment of equality, dignity and respect by:
• Safeguarding the assets of clubs, organizations
and SAA departments as well as the integrity of all confidential or proprietary information;
• Analyzing and preparing operating statements and budgets;
• Analyzing data to deliver meaningful financial
reports and advice to support decision-makers;
• Administering comprehensive employee
compensation/benefits programs, including payroll operations; as well as their hardware and software requirements;
• Fostering student learning/development through
• Providing Experiential Learning opportunities through
• Supporting the use of technology to constantly
challenge course programs designed to meet diverse abilities and needs;
• Collaborating with university student groups and administrative departments;
• Delivering recreational and educational outdoor
programming that appeals to individual members of the university community as well as campus groups;
Renée Keiper, Administrative Assistant
• Facilitating departments’ purchasing needs
• Providing meeting/activity space for campus and noncampus organizations;
Jan Dalton, Director of Business Services
their active participation in governance and allocation processes; improve the quality of services;
• Utilizing appropriate risk management strategies
Sharon Wary, Account Manager
and
• Facilitating external auditing/reporting in
accordance with Generally Accepted Accounting Principles (GAAP).
• Providing governance/management opportunities for
students through active participation on the Stony Acres Advisory Board Doreen McCord, Account Manager
• Offering “Quest”, an orientation program designed for
incoming students to increase personal awareness, set goals for their first year and discover their growth potential; and
• Providing students with opportunities to study organisms in their natural habitat.
Elaine Hernandez, Student Activities Complex Receptionist
Cindy Vojnovic, Graphics Center Supervisor
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D e pa r tme nts & Sta ff Campus Card Services Department Mission The mission of the East Stroudsburg University Campus Card Services is to provide the members of the academic community with a single campus photo identification system that enhances security, facilitates customer service and improves operational efficiency by enabling pre-approved card access to a variety of university activities/functions. Our mission will be accomplished by: Robert R. Smith Sr., Director of Campus Card Services
Elizabeth Blick, Customer Service Representative
• Providing students, faculty and staff with an identification card that enhances a safe and secure access environment while on campus;
• Providing students with alternative purchases through our off campus
merchant program which supports campus community relations through business partnerships;
• Providing efficient, effective and professional service to students, faculty and employees of the university;
• Enhancing and expanding technology infrastructure to support the evolving needs of the card program and
• Providing a one card solution to a variety of university systems and services. Robert Flatterly, Customer Service Representative
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SAA Board of Directors Ms. Chelsi Roberts-Williams – Chairperson Ms. Ashlyn Jackson – Vice Chairperson Ms. Jan Dalton – Treasurer (non-voting) Mr. Joseph Akob – Executive Director Ms. Judaha Amoroso Dr. Faith Waters Mr. Mike Ksenich Dr. Seewoonundun Bunjun Mr. Andrew Kissling Mr. Makenley Jean Ms. Allison Conklin Ms. Suzanne Mueller Dr. Doreen Tobin (non-voting) Mr. Ken Long (non-voting) Mr. Miguel Barbosa (non-voting)
O rgani z ati onal C h a rt
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