2 minute read
Nurturing teams saves money
Emmanuel Arroyo, senior corporate director of wellness, Rosewood Hotel Group
A proactive leader with a track-record including excellent training and culture-building skills, Emmanuel Arroyo believes wellness is set to become more embedded in the spa workplace. “The future has wellness to the forefront and our industry should continue to evolve and adapt by creating workspaces where wellness is the core pillar of the employee experience,” he says.
“At Rosewood, we have positively embraced this challenge. In some of our current and future openings, we are including gyms and lounges for associates, with a robust programme of activities and infrastructure to create a stronger sense of community.”
Arroyo advises spas to look at how much they invest in training and knowledge rather than focusing just on financial compensation. “Retention is about looking at the entire professional and ensuring personal development for each employee,’ he explains.
“A team member will leave if they lack opportunities to gain experience and grow. Nurturing your team will increase productivity and create significant savings in recruitment and re-training. This is in addition to securing talent and ensuring your company’s culture and DNA are preserved.”
Flexibility leads to balance
A healthy work-life balance is crucial to employee satisfaction, and Arroyo believes adaptability is one of the keys to achieving this. “We continue to see staff willing to give up their seniority or financial compensation to be able to spend more time with their families,” he explains. “I support flexible schedule formats that allow staff to sustain a more balanced lifestyle. This will eventually be reflected in the levels of each team’s engagement and productivity,” he concludes.
