Support unit program

Under this important service, Evolve Housing Support Unit Officers receive referrals from within the business, for new tenants who may need extra support to help them manage their tenancy. Our team does a needs assessment to identify issues the tenant may be having in terms of mental health, domestic violence or rent arrears. Support Unit Officers then identify and connect tenants with the appropriate supports they need to overcome the challenges they are facing and sustain their tenancies. 2021–22 OUTCOMES

We received 216 referrals, primarily from housing mangers and the EchoRealty team. Of those, 154 residents received support. Some of the key supports offered to tenants included access to external financial assistance to help with rental arrears, food packages, vouchers and assistance with managing domestic violence and mental health issues. Our team also supported some clients who had tested positive to COVID-19 by making wellbeing phone calls and facilitating food drop-offs.

IMPROVING SOCIAL OUTCOMES FOR OUR CLIENTS

STRATEGIC PLAN OBJECTIVES, ACTIONS, CRITICAL SUCCESS MEASURES AND ACHIEVEMENTS

OBJECTIVE ACTION

4.1 Deliver programs and services that enhance our client’s health, wellbeing and social and economic participation 4.1.1 Engage in partnerships that deliver services to meet client needs and enhance our capacity to deliver social programs Maintenance contracts Social Outcomes targets met

4.1.2 Actively involve our residents through engagement opportunities in which they can contribute to improvements in service delivery Resident Advisory Group is effective

SUCCESS MEASURE STATUS

ACHIEVED

ACHIEVED

4.1.3 Develop initiatives that improve social outcomes, including for target priority cohorts (youth, people escaping DFV and single older women) Maintain a low rate of negative exits from Social Housing

4.1.4 Access and leverage government, business and community funding, programs and resources Grants secured to fund social programming

ACHIEVED

ACHIEVED