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Resident engagement strategy
PRIMARY SCHOOL HELP
We provide financial support to families with primary school-aged children to assist with educational costs such as school fees. • 7 grants totalling $3,970 were provided
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HIGH SCHOOL HELP
This program offers financial support for residents with children in high school. Support lasts up to three years and can include professional tutoring and support with school fees. • 14 grants totalling $16,117 were provided
STREET LIBRARY
We have installed street libraries in some resident communities, helping to create a love of reading while also giving residents a place to take, leave and share books with their neighbours.
CARETAKER PROGRAM
Under this successful initiative, Evolve Housing identifies Bin Caretakers in our housing complexes who are willing to help out by tidying up, cleaning and taking bins in and out. Participants in the program receive a rent credit for their efforts. They are a valuable set of eyes and ears on the ground who can advise the team when lawns need to be mowed and common areas haven’t been cleaned properly. • 10 Bin Caretakers across 10 properties
Completed in 2021, our Resident Engagement Strategy (RES) was launched in a virtual event for staff and tenants in March 2022. We developed this strategy to create an organisation-wide culture where staff from all levels of the business seek feedback from residents when making decisions. Our aim is to ensure we are communicating with residents regularly and acting on their feedback to continually improve our tenancy management, support services programs and events. Residents, staff and Board members were consulted extensively in the development of this important guiding document.
This year we took significant steps towards embedding this strategy in our day-to-day practice. This has included a commitment from every person in the organisation — including members of the senior executive team — to attend at least one community event. Staff have already been enthusiastically embracing this commitment and making an important contribution to social events, Seniors Week activities, outings with tenants such as a Vivid Cruise, community gardening projects and school holiday fun days.
As part of the RES, each unit of the business must also demonstrate at least one initiative where they have consulted and received feedback from residents.
