How to make a claim In 10 easy steps
www.exaclairshop.eu
How to make a claim – Declare and follow up a claim 1. To start, login to the ExaClair Shop 2. Click the Profile icon 3. Select “Declare and follow up a claim”
Customer Name
How to make a claim – Warehouse Delivery and Note Number
4. Select the applicable delivery warehouse
5. All your deliveries will display here
How to make a claim – Select a product
6. Select the invoice that relates to the damaged product
7. Select your product from the drop down list
How to make a claim – Select a reason and upload an image
8. Select the product issue
9. Use this section to explain the issue in more detail where needed
10. Upload a single image for the affected product
How to make a claim – Further Support By following this guide you will have successfully made a claim. Our team will make contact about your request within two working days.
More frequently asked questions can be found on our company website: exaclairlimited.com/company/help
In the event you require further support in making a claim, please contact your Territory Manager for assistance.