Student Handbook 2016

Student Handbook

www.excel-college.com

info@excel-college.com

+44 (0)161 236 5551 1

Table of Contents Welcome to Excel College………………..3 Courses……………………………………..6 Academic Support…………………...…...13 Accommodation…………………………..18 Excel College Policies…………………...23 Passports and Visas……………………..30 Welcome to Manchester………………...33

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Welcome to Excel College Excel College is a British Council accredited education centre located in the heart of Manchester — a vibrant city with the largest student population in the UK. We offer a range of English language and exam preparation courses to students from all over the world.

Excel College offers courses in the morning and afternoon, from 6 hours a week Part-time to

30 hours a week Intensive. Students already in the UK and EU students have the option of flexible payments and can choose to pay every term, every month or even week by week.

We understand that international students come to the UK for a variety of reasons. Some come to improve their English for university, some are beginners and need to work on their overall English level, and some come here needing to study and work at the same time.

Whatever your reason, we are here to support you and help you reach your goals. From your initial placement test until the very last day of your course, Excel College will make sure

your course is right for you.

This handbook will give you information on the different courses available at Excel College, what to expect when you arrive, as well as important policies. At the back of this handbook, you will find a section on life in Manchester, giving you information about daily life, entertainment and evenings out.

We will always find time to talk to you if you have any questions or concerns, so please email, phone or come in and see us in reception.

We hope you enjoy your time at Excel College!

Excel College Team

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Arrival at the College When you arrive at the College, We will give you a placement test to find out your level.

If you arrive at the beginning of a week, this will be your timetable for the first day:

9:15 - Arrive at the College.

Please bring your passport, visa, financial guarantee with you.

9:30 - You will take a level test.

10:30 - You will have an interview with our Academic Manager.

11:00 - Introduction to Excel College. We will tell you about the College rules and how to find your way around.

11:30 - Walking tour of the city.

12:30 - Coffee morning at the College. It’s a chance to meet other students and your teachers.

If you are already in Manchester and have already taken a level test, you will still receive the introduction information. However, you will go straight into your class on your first day.

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Documents for us For every student we need: 

Passport copy



Visa copy (for all non-EU students)



Email address



Current UK address



Address in home country



Medical information



Emergency contact name and phone number

You must tell us if any of this information changes.

This is a requirement of the UK Visas and Immigration, but is also necessary as part of our health and safety and attendance policies.

Documents for you To help you settle into life in the UK, we can provide you with the following documents: 

Enrolment letter - to prove you are studying at Excel College. This letter shows your course details including hours per week, the length and title of your course.



Doctor’s letter - to help you register with a GP.



Accommodation letter - to help you get student accommodation.



Council tax letter - students studying full-time courses of over 24 weeks do not have to pay council tax. This letter proves to the council that you are a student.



Attendance confirmation letter - this letter shows your course details and your current attendance percentage and can be used when applying to other colleges or universities.



Course certificate - at the end of your course you will receive a certificate showing the course title, level and the dates studied. If you need any other information included, please ask us.

If there is a document you need that is not on the list, please come and speak to us and we will be happy to help.

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Courses

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Courses Classes at Excel College are in the morning or afternoon, depending on availability: Morning classes: 9:15 – 12:30 Afternoon classes: 13:30 – 16.45 We have courses from 6 hours to 30 hours a week: 

General English



IELTS Preparation



Academic Skills



Guided Study

We can also offer English for Specific Purposes, e.g. Business, Legal and Medical English, either as individual lessons or groups, depending on demand and availability.

Part-time Courses: 6 or 9 hours a week Our Part-time courses are perfect for people who have other full-time commitments. You can choose to study at days and times that suit you. Speak to us about which aspects of the English language you would like to focus on, and we will help you design your timetable.

Full-time Courses: 15 hours a week As a Full-time student you can choose between different courses, including. You can either focus on one course, or choose a combination of different courses to make up your hours. Let us know about your goals, and we will discuss with you the courses that will best fit your study plan.

Intensive Courses: 21, 24 or 30 hours a week There are many different course options for students studying an Intensive English course.

You can study 21, 24 or 30 hours a week. When you apply, we will discuss with you the courses that will best fit your study plan and help you to design your timetable. Please note that 30-hour courses are only available if you want to study General English and IELTS .

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General English Courses Our General English classes are for 3 hours each day. You choose how many hours you want to study per week – 6, 9 or 15. You can add other classes to make a more intensive English course.

Our General English classes use a communicative approach and are designed to help you develop your language skills in interesting and stimulating ways. This will include the use of multimedia, role-plays and discussions as well as covering all the vocabulary and grammar appropriate to your level of study.

You will receive regular homework and your teacher will help you to develop your study and learning skills to make sure you progress as quickly as possible. These skills will also help you in your future studies.

Visits to museums, galleries and other places of interest are an important part of learning. They allow you to use your English outside of the classroom and also learn about the UK’s fascinating history and culture. Trips are organised by your teacher every term and are fully integrated into the syllabus. Your teacher will also suggest other ways for you to practise English outside the classroom and make the most of your time in the UK.

Students at Upper Intermediate, Advanced or Proficiency level will have the chance to use Cambridge materials to help those interested in studying for the FCE, CAE or CPE exams.

If you are interested in taking a Cambridge exam, speak to your teacher who will give you exam tips and practice material.

Course Levels

CEFR

The

Beginner/Elementary

A1

designed to meet the CEFR (Common

Pre-Intermediate

A2

Intermediate

B1

Upper Intermediate

B2

Advanced

C1

Proficiency

C2

General

English

courses

are

European Framework of Reference for Languages) objectives for that level, while also being flexible enough to meet the varying needs of the students.

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IELTS Preparation Courses IELTS Preparation courses at Excel College are run by experienced IELTS tutors. You choose how many hours you want to study per week - 6, 9 or 15. You can also add skills and modules or some General English classes to make an Intensive English course.

In your IELTS preparation course you will: 

Expand your knowledge and vocabulary of common IELTS topics.



Improve fluency and accuracy in writing and speaking.



Increase your reading speed and develop reading strategies.



Develop effective listening strategies.

Course Levels

General English Level

IELTS Band Score

Foundation

Intermediate +

4.5 - 5.5

Advanced

Upper intermediate +

5.5+

Foundation level This course is designed to bring students up to a 5.5 in all band scores.

Students will need to have an Intermediate (B1) level of General English before joining an IELTS foundation class. This course will continue to improve your general English language skills and expand your vocabulary on key IELTS topics. You will become familiar with all parts of the test and develop strategies to improve test skills.

Advanced level This course is designed for students who already have an overall IELTS level of around 5.5 and who need to achieve 6.5 or higher.

At Advanced level, you will continue to improve your use of grammatical structures and key vocabulary across all parts of the test. You will receive intensive support in all skills during lessons and be encouraged to practise these extensively outside of class. You will have regular practice tests, many under exam conditions and be given approximate band scores to assess your progress.

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Academic Skills Our Academic Skills classes help students gain confidence in each of the four skills; Reading, Writing, Listening and Speaking.

Many of our students go on to higher education in the UK or need to use English at work. The Academic Skills classes will help you prepare for university study and your future career, as well as helping to raise your general English level.

Lessons each week are based on a particular topic, and each day you will focus on developing a different skill.

You will read and listen to real-life texts, practise writing and speaking skills in different communicative contexts, and improve your critical thinking and study skills. There will also be some pronunciation work each week.

Guided Study Our Guided Study classes help students to develop their self-study skills and to become more independent learners. These classes are particularly useful for students whose level is not yet high enough to join our IELTS or other exam classes.

Classes usually take place in our multimedia room and make use of our Self-Study resources. The teacher will guide you and offer advice on what you want to study.

Guided Study classes are three hours a week, and can be added to a 21-hour course to make a more intensive 24-hour course.

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One to One Lessons and English for Specific Purposes One-to-One Lessons Sometimes, the most effective way to focus on a particular area of language study is to have a few one-to-one lessons. One-to-one lessons can be a good way to boost your English and work really well when you study alongside your regular General English or IELTS course.

You can book one-to-one classes for any time Monday to Friday and we will find you a suitable teacher at a time that is convenient to you. You can book as few or as many as you want, giving you the benefit of concentrating on your specific learning priorities such as: Writing  Communication  Exam Help  Business English  Legal English  Medical English  Professional English  Public Speaking 

Speak to reception for more details and to get an application form.

English for Specific Purposes (ESP) At Excel College, we have teachers who specialise in English for Specific Purposes, for example Business English, Medical English or Legal English.

These courses are designed for students who already have a good understanding of the English language and need to improve their skills in a specific field. Depending on demand, these courses might be individual or group lessons.

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Changing Your Course Changing Your Course People studying a longer course sometimes want to change their timetable.

If you want to do this, just come and speak to us and we will do our best to help.

Extending Your Course Once you have finished your original course, you can extend for as long as your visa allows. The more weeks you book, the cheaper the weekly price becomes.

If you extend your course or want to book another course, you will continue to move down the price list. It’s our way of saying thank you for being a student at Excel College.

Adding Extra Hours If you want to add extra hours or try a different class, let us know and we will tell you how much this will be. If you are not sure which class will be suitable for your level, we will let you try one class for free.

Moving Up a Level There are 3 ways a student can move up a level: Every week you have an assessment in class. You will get a mark between 1 and 4. If you are consistently getting 4s, your teacher might recommend you move up a level.  At the end of every term, teachers look at every student ’s progress and recommend students that are ready to move up.  If your teacher has not recommended you move up and you think you are ready, speak to your teacher or come and speak to the Academic Manager and we may give you a ‘level-up’ test to make sure you have learned all the main vocabulary and grammar points, and have the writing and speaking skills that you need to know in order to move to a new class. 

If you have any questions, just come to reception and ask us!

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Academic Support

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Self Study Resources Using English outside the classroom is very important and is the best way to improve your overall level.

We have a large selection of books

and

DVDs that you can borrow to help you improve your English. To borrow a book or DVD come to Reception. You will need to pay a £5 deposit for each book or DVD you borrow.

The

multimedia

variety

of

room

options

for

has

self

a

wide

study,

including links to online resources, CD-roms and self-study books.

You can use this room for quiet study at any time the college is open.

Course books Your teacher will provide you with a course book and other materials during class time but we recommend that you buy your own book so that you can use it outside class. If would like to buy a book, please ask at reception and we will order it for you. Course books cost £25.

Excel College also has a large range of course books and exam practice books that you can borrow to help with your course. To borrow a course book, you need

to give a £20 deposit to reception. Please ask us for help and advice on the best book for your needs.

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Assessment and Tutorials As part of your induction, we will test your English ability and ask you why you need to study English. All of this information will written onto your individual Student Record Sheet (SRS) and passed on to your teacher who will use this to plan the course around each student’s needs. Your SRS is also used to record your assessment scores and tutorial notes.

As a student at Excel College, you will be assessed every week on one aspect of English. For example, one week it might be grammar, the next week speaking. Your mark will be written down on your SRS and you can ask to see this at any time.

General English assessment grades at each level are from 1 to 4: Grades

4 3 2 1

If you get this score…

If you are getting this score often…

… you performed very well in the assessment.

… you might be moving up a level soon.

… you performed well in the assessment

… you are doing well in the class, but you can still make more progress at this level.

… your performance was OK in the assessment.

… this is a good level for you to make progress in.

… the assessment task / activity was very difficult for you.

… you need to improve in the skill that you were tested in.

You can expect to have an individual tutorial in your first week and then every three weeks.

During the tutorial, your teacher will review your progress, set learning goals and recommend self study activities to support your learning in class. It is also a chance for them to discuss any issues with attendance and punctuality.

This is also a chance for you to discuss any worries or concerns with your teacher.

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English Language Tests Many students want to take an official test to prove their English language level – for example, to go to University in the UK, for work or visa purposes, or sometimes simply to have a goal to aim for.

At Excel College, we can give you advice and help you to prepare for various English Language tests, but the two most popular tests are IELTS (the International English Language Testing System) and the Cambridge suite of English tests, such as FCE (First Certificate), CAE (Advanced) and CPE (Proficiency).

The following table gives some useful information relating to IELTS and Cambridge tests:

How you are marked

How and when to book

Results

4 parts: Listening, Reading, Writing, Speaking. All paper based except the individual Speaking test, which is conducted by an Examiner.

Band score of 1-9 for Listening, Reading, Writing, Speaking and an overall score.

Universities often require an overall score of 6.5 in IELTS as a condition of entry.

IELTS tests are very frequent but the Manchester test centre is very busy, so you should book a place at least 6 weeks before the test date you want. You can book online or in person at a test centre.

Results in 14 days after the test date. results can be sent directly to a College or University too. IELTS results are only valid 2 years.

FCE, CAE, CPE

5 parts: Listening, Reading, Use of English, Writing, Speaking. All paper based except Speaking, which is conducted by an Examiner with 2 or 3 candidates tested together.

You can pass or fail these exams, and can also pass with a ‘B’ or ‘A’. Some Universities accept CAE for entry as equivalent to 6.5 in IELTS.

Cambridge exams are held twice a year in June and March. You need to book your place about 6 weeks in advance of the test date. You need to fill in an application form and book in person

Results are usually available about 6 weeks after the test date. Cambridge test results do not technically expire.

PTE Academic

3 parts: Writing and Speaking, Reading and Listening with an optional 10 minute break. All computer based.

Score out of 90. A score of at least 36 is needed for Tier 4 applications. 51-61 for degree courses

Tests are held regularly throughout the country and you can book online.

Usually given within 5 business days. You can then send these to e.g. colleges or universities.

Each section is worth 25% of the total mark.

Students are awarded ‘fail’, ‘pass’, ‘B’ or ‘A’.

Cambridge exams are held twice a year in June and March. You need to book your place about 6 weeks in advance of the test date. You need to fill in an application form and book in person

Results are usually available about 6 weeks after the test date. Cambridge test results do not technically expire.

Test

IELTS Academic

BEC

Test Format

4 parts: Reading, Writing, Speaking and Listening. Paper based except for the speaking by an Examiner with 2 or 3 candidates tested together. Or computer based.

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UK Education Centre (UKEC) If are you thinking of studying at an academic level after your Excel College course, come and speak to our sister company, UKEC – they will help you find a place at a UK university.

We know that many of you will be looking to move onto higher level study after completing your language programme and because of this we have advisers onsite that can help find the right university or college course for you.

Our advisers can help by: 

Narrowing down your search. There are many courses at many different universities all over the UK. Our advisers will listen to your needs and make recommendations based on their knowledge of your academic background, your aspirations and what is available to you.



Creating effective application packages for 5 undergraduate or 3 postgraduate courses.



Advising you how to write the best possible personal statements.



Making sure all application documents are relevant and “fit for purpose”.



Filling in the application forms accurately so as to reduce delays.



Chasing the universities for decisions at suitable intervals.



Monitoring the application from initial submission to conditional and unconditional offer stage making sure all communications from the university are handled accurately and efficiently.



Making sure that you do not miss important deadlines such as the payment of deposits and ensure that the CAS statement is sent out promptly so that you can apply for your visa.

Currently we work with more than 50 university partners across the UK and in the 14 years that we have been helping international students we have found places for more than 8000 clients.

The trading name for this part of our company is UKEC and you can find out more at: ukec.gainlinks.info, or simply ask at Excel College reception.

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Accommodation

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Homestay Accommodation If you choose Homestay accommodation, you will experience life as part of a British family. Our hosts live in different parts of Manchester. They usually live in residential areas, and it takes between twenty minutes and up to one hour to travel to the College on the bus or tram. Some of our hosts have young children, some are retired couples and some are single, working people. All of them enjoy hosting students and learning about different cultures.

All our homestay hosts speak English as their native language. Britain is a multi-cultural country and our hosts come from a range of cultural and ethnic backgrounds. All our hosts are inspected every year to ensure that all homestay accommodation meets British Council requirements. Your homestay room will be very comfortable. You will have a single or a double bed, a wardrobe, desk and chair, as well as internet access. Once you have paid your fees, we will find you a family and send you booking confirmation with some important information about your host.

Prices You pay £130 per week for a homestay with standard diet, and £150 per week for a homestay with special diet (for example: halal or vegetarian). There is also a £50 booking fee that you only have to pay once. The price includes breakfast and evening meals every day of the week, all bills and Wi-Fi. It also includes one bedding wash and one laundry wash per week.

How to apply and pay If you would like to arrange homestay accommodation, simply fill in our application form on the website and send it to us by email. You will need to pay for the accommodation in full two weeks before your arrival date. Only once we have received the full payment can we make a booking. Bookings are normally for a minimum of two weeks but if you would like a shorter stay, speak to reception team and we will see what we can do. All bookings are subject to £100 deposit.

How to extend or cancel your booking If you would like to extend or cancel your accommodation, you need to tell the reception team two weeks in advance, with a week being Sunday to Saturday.

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Residence Accommodation ♦ Live in the city centre ♦ Share a flat with other international students ♦ Stay in your own room with en-suite bathroom If you’re looking for self-catering accommodation in the city centre, the Excel College residence is an excellent option.

Only 15 minutes walk from Excel College and fifteen minutes from the city centre, Liberty Point student accommodation is very well placed for getting to class and exploring Manchester in your spare time. Each flat has six single bedrooms, all with en-suite bathrooms, and a shared kitchen and living area.

There is a weekly cleaning service for communal areas but students are expected to wash dishes, take out the rubbish, clean their own bathroom and keep their bedroom tidy.

Price The price includes all bills, internet connection, a weekly cleaning service, all kitchen equipment and a bedding pack (duvet, pillows, duvet cover, pillow cases, sheets and mattress cover). There is a 24 hour security and maintenance team on site. The price doesn’t include food, cleaning products or towels.

How to apply and pay If you would like to arrange Residence accommodation, simply fill in our application form on the website and send it to us by email. You will need to pay for the accommodation in full four weeks before your arrival date. Only once we have received the full payment can we make a booking. Bookings are normally for a minimum of four weeks but if you would like a shorter stay, speak to the reception team and we will see what we can do.

All bookings are subject to £100 deposit.

How to extend or cancel your booking If you would like to extend or cancel your accommodation, you need to tell the reception team four weeks in advance, with a week being Sunday to Saturday.

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Arranging Your Own Accommodation If you decide to look for your own accommodation (flat, bedsit, house) in Manchester, please come to reception for advice. We can tell you which areas are great places to live and which are not.

The best place to find your own accommodation is online. These websites are often useful: 

Rightmove - www.rightmove.co.uk - You can find a flat share and your own rented accommodation here. Most accommodation is advertised by an agency which means you will have to pay an administration fee to sign a rental contract. Make sure you ask how much this is before you agree to anything.



Gumtree - www.gumtree.com/manchester - Anyone can advertise on Gumtree for free.

This means you have to be careful and use your judgement before committing to an agreement. Never pay anything without going to see a property first. Lots of private landlords advertise on Gumtree, so you may be able to avoid paying an administration fee.



Spareroom - www.spareroom.co.uk - This website is similar to Gumtree, but users have to register before using the website.

Never sign a contract or give anyone any money unless you are happy with the accommodation!

If you rent accommodation, your landlord should: 

Give you a contract.



Repair any broken appliances or furniture.



Give you 24 hours’ notice before coming to the accommodation to make repairs.



Allow you to stay in the accommodation until the end of the contract.

You should: 

Pay your rent on time.



When you move in, tell the landlord if anything is broken.



Clean the house and make small repairs.



If you want to leave the accommodation, tell the landlord at least one month before you intend to leave. If you leave before your contract ends, you are responsible for paying the rent for the rest of the contract.



Leave the property in the same condition as when you arrived.

Don’t forget...

If you rent your own accommodation: 

You will have to do your own washing, cooking and cleaning.



You will have to pay bills and council tax.



You might have nobody to speak English with at home.

!

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Here are some phrases you may find when you are looking for accommodation: Tenancy This is another word for the rental contract or rental agreement. When you rent accommodation, you are a tenant.

Deposit For most accommodation, you have to pay a deposit. A deposit is usually one month’s rent.

The landlord will return the deposit when you leave the accommodation if the accommodation and the furniture are clean and in good condition. The landlord cannot take any of your deposit for general wear and tear: the effects on the accommodation and furniture due to time and normal use.

Administration Fee Estate agents usually charge an administration fee. This goes towards a credit check to make sure you can afford the rent. Always ask how much this fee is before agreeing to anything. The cost of this ranges from about £70-£300.

Bills You pay bills for electricity, gas and water. Some rental contracts include the cost of bills in your monthly rent.

Council Tax This is a tax on the properties people live in. If you are a full-time student living alone or with other full-time students you do not need to pay council tax.

DSS On some accommodation adverts you may see “No DSS”. DSS is a benefit people receive from the government if they can’t work. Some landlords won’t rent to people who receive DSS. PW or PCM PW is the price per week. PCM is the price per month.

Furnished or Unfurnished Furnished accommodation comes with all of the essential furniture you will need to live there.

Unfurnished accommodation will have no furniture.

EPC Some accommodation adverts refer to EPC. This is an Energy Performance Certificate. A is the best and G is the worst rating. The rating tells you how energy efficient the accommodation is and, therefore, how cheap or expensive your bills will be.

Double Glazing This refers to the windows in your accommodation. Double glazing generally means cheaper heating bills and less noise.

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Excel College Policies

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Health and Safety Policy

Put litter in the bin!

Be careful!

No dangerous or prohibited items allowed in the college!

No fighting or bullying!

No smoking!

Tell your teacher or a member of staff if:

You hurt yourself.

You feel unwell.

You fall.

Your First Aiders are: Matthew Spragg and

Desks, chairs or

Joanna Subocz.

equipment are broken.

You will find them in Reception.

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Fire Exit

Assembly point is on Great Bridgewater Street

In case of fire:

If you hear the fire alarm, follow your teacher or reception staff to the fire assembly point.

Fire Exit

Assembly point is on Dickinson Street 25

Attendance, Absence and Lateness Attendance Policy To receive a certificate at the end of the course which states that they have successfully completed a course at Excel College, students must have an overall attendance percentage of 80% or higher. ● ●

●

●

●

If attendance is below 80%, the student will receive a verbal warning.

If attendance does not improve within two weeks, the student will receive a first written warning, and a second written warning if there is still no improvement. On each occasion the student will be required to sign a document saying they have read and understood the warning.

If there continues to be no improvement, a final written warning will be issued and Excel College reserves the right to exclude the student and cancel their course without refund.

If attendance drops below 50%, Excel College reserves the right to exclude the student and cancel their course without refund.

Sponsors will be kept informed of any attendance issues as stipulated in the student’s sponsorship letter.

Absence Policy ●

●

●

● ●

● ●

●

●

If a student cannot attend a class, for example due to sickness, then they should inform the College before the start of class or as soon as possible. Excel College understands that this may not always be possible and is therefore proactive in attempting to contact students in case of absence.

If a student does not attend two consecutive days of classes, the College will endeavour to make contact with the student to check on their welfare.

This should be done as soon as possible after it is apparent that the student is/was absent for the second consecutive day.

Contact should be attempted firstly by telephone, and if no contact is made then an email should be sent.

If contact is made and no good reason is given for absence, the student is to be reminded of the College attendance policy.

If a student is absent for 3 consecutive days without contact being made, the College will issue a written warning.

If a student is absent for 5 consecutive days without contact being made, the College will issue a further written warning.

If a student is absent for 5 consecutive days without contact being made, the College will also call the student’s Emergency Contact number to check on the student’s welfare.

If any student is absent for 10 consecutive classes without contact being made, Excel College reserves the right to exclude the student without refund and, if necessary, report them to UKVI.

Special considerations for students under 18 ●

Students under 18 years old must attend every lesson.

●

If a student under 18 years old is running late, for example because of transport problems, he/she must phone the College before the lesson is due to start.

●

If a student under 18 years old is not in class, and has not contacted the College, this will be reported immediately to reception. College safeguarding staff will then attempt to make immediate contact with the student.

Lateness Policy ● ●

Please be on time for your lessons, in order not to disturb your teacher and your classmates.

Morning classes start at 9:15, afternoon classes start at 13:30. You should be in your class ready to start the lesson at this time.

●

If you are more than 10 minutes late you may not be allowed in class, and will have to wait until break time.

●

Breaks are for 15 minutes. If you are late back after the break you might not be allowed in class.

●

In exceptional circumstances you may be allowed in late with a note or accompanied by a member of staff.

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Equal Opportunities The College is committed to equal opportunities for all employees and students in education and employment.

It is the College’s clear intention that every reasonable step shall be taken to ensure that employees and students are not discriminated against on the grounds of nationality, beliefs, disability, age, gender or sexual orientation. They also have the right to expect reasonable protection from aggression, bullying, violence or harassment by any other student or member of staff, irrespective of seniority.

The College aims to implement the principles of its equal opportunities policy to the best of its ability within the centre’s physical constraints and overall financial circumstances. In order to achieve successful implementation, the College issues its policy statement to its staff in the Staff Handbook and to students in the Student Handbook and make it available to any parties on request. The college will ensure that equal opportunities are addressed as an integral part of each scheme from enrolment, to induction and assessment.

Students are asked to declare and, where applicable, discuss any special needs or disabilities before arrival in order for the college to provide a range of teaching aids for students with special requirements and make appropriate consideration for them in any exam situations (to the extent allowed under the relevant examining body’s regulations).

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Disability and Special Needs You must inform us of any health problems, disability or special needs before making an application. This will enable us to give you the best support that we can. We may refuse your application or cancel your course if you fail to inform us.

There is wheelchair access to the College but not necessarily

to

the

home

stay

or

residence

accommodation. Please discuss with us, before you make your application, if you have questions about support for disability and special needs.

Other Special Needs The College tries to accommodate students with special needs as much as we can. We will try to accommodate such needs by being vigilant and ready to get help if required.

Some conditions may affect students’ ability to study. Please consult your doctor if you are unsure if you are fit to study at our College.

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Student Complaints We hope that you will enjoy your time at Excel College but if you do have any complaints at all, please let us know and we will work with you to resolve any issues you have. Below, please see our complaints procedure: Student has an issue or complaint.

Student speaks to a member of staff.

Excel College talks to those involved, where necessary, to gain a full understanding of the issue and suggests a solution.

If the situation is not resolved, the student and all others involved will be asked to write down what has happened. The Principal will interview each person and a decision will be made within 14 days.

If the student is still unhappy, the student can write to either British Council or English UK stating their complaint and whether they have followed our internal complaints procedure.

How to contact The British Council or English UK. British Council

English UK

Customer Services Accreditation Unit Bridgewater House, 58 Whitworth Street, Manchester M1 6BB accreditation.unit@britishcouncil.org

The Chief Executive, English UK, 219 St John Street, London EC1V 4LY tony@englishuk.com

Please see these websites for more information: http://www.britishcouncil.org/accreditation-students-complaints.htm http://www.englishuk.com/uploads/assets/student_complaints_sheet_updated_English.pdf

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Abusive Behaviour Policy Abusive behaviour by students or members of staff will not be tolerated in Excel College.

This includes bullying, harassment, actual or threatened physical violence, verbal abuse or deliberate damage to personal property.

All members of Excel College have the right to expect that the College is a safe place to work and learn. Where a behavioural issue does occur, the school will take all possible action to

deal with it in an appropriate manner.

Any student who is considered abusive might be expelled without refund.

Any member of staff who is considered abusive will be dealt with according to the terms of the Employee Handbook.

Any student who displays abusive behaviour in College will be dealt with accordingly:

Verbal warning from your teacher

Verbal warning from the principal

Written warning from the college

Student will be expelled from Excel College and, where necessary, reported to UKVI

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Anti-radicalisation Policy Excel College promotes the fundamental principles of British values, including democracy, the rule of law, individual liberty and mutual respect, and tolerance of those with different faiths and beliefs.

The College is fully aware of the risks of extremist radicalisation. We recognise the need for staff and students to be aware of the college policy on recognising and dealing with behaviour that may lead to radicalisation.

There is no place for extremist views of any kind in the College. All members of Excel College have the right to expect that the College is a safe place to work and learn, where controversial issues can be explored safely.

The College ensures that:  All members of teaching and administration staff will be kept fully aware of the threats, risks

and vulnerabilities that are linked to radicalisation. They will be aware of the process of radicalisation and how this might be identified early on.

 It works alongside other professional bodies to ensure that this policy remains up-to-date.  All students and members of staff will know what the school policy is on extremist

radicalisation and will be aware of what action to take when issues arise.

Any concerns about extremism or radicalisation should be referred to the College Principal.

Further information: PREVENT is a government strategy to stop people becoming involved in violent extremism or in supporting terrorism. It includes identifying and challenging those holding extremist views. Police forces now have PREVENT officers whose work is focused in this area. https://www.gov.uk/government/policies/protecting-the-uk-against-terrorism/supporting-pages/ prevent

Channel is a multi-agency support process to try and safeguard vulnerable people from being drawn into extremism. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/425189/ Channel_Duty_Guidance_April_ 2015.pdf

Anti-radicalisation policy November 2015

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Passports and Visas

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Visa and Passport Information Passport Your passport must be valid before you come to the UK. We recommend that you make a photocopy of your passport in case you lose it or it is stolen.

Police Registration When you arrive in the UK, the Immigration Officer may put a stamp in your passport telling you that you have to register with the police. If you are asked to register with the police, you must do so within seven days of arrival in the UK. Telephone or email the International Visitors Registration Office (IVRO), Greater Manchester Police for an appointment: +44 (0)161 856 3320 (please ring before 12 noon) or gmp.ivro@gmp.police.uk.

The nearest police station to the College is: Greenheys Police Station, Charles Halle Road, Manchester M15 6NP. Opening hours: Monday to Friday, 8:00 to 15:45 (closed from 12:00 to 13:00).

You will need to take the following documents to the police station:  Your passport  Your current immigration permission (visa or Biometric Residence Permit)  One passport-size photograph  £34 registration fee  A letter from Excel College confirming that you study there.  Proof of address (from utility bills or a letter provided by Excel College)  Contact details for your “next of kin” (family members) who can be contacted in an emergency  Your completed Student or Employment Information sheet.

You must inform the police within seven days if you:  Change your UK address (this can be done at any police station without an appointment)  Extend or change your immigration permission (visa)  Change your place of study  Get a new passport  Change your name  Change your marital status.

Remember to take written proof of the change.

Extending Your Stay in the UK The stamp in your passport will show how long you are allowed to stay in the UK. If you have a Short Term Study Visa, you will not be allowed to extend your stay whilst in the UK. You will need to return to your home country and apply for another course before you can apply for a new visa.

General Visa advice information is available at: www.ukcisa.org.uk

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Welcome to Manchester Manchester is a large, multi-cultural city with lots of different nationalities and religions. Life in the UK may seem very different to life in your home country so here is some advice and information that you may find useful.

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Important Laws and Customs Train ticket

Bus ticket

You must be 18 or older to buy alcohol and tobacco.

Remember that drug laws in the UK might be different than in your country.

It is illegal to drink on the streets.

Smoking is not allowed in most public places: bus stops, train stations, restaurants, hospitals etc.

Tram ticket

Buy your train, tram or bus ticket before you travel or you could be fined ÂŁ1000.

To drive in the UK you must be 17, have a valid licence and be insured to drive. More information and rules for all road users in the UK is in The Highway Code.

For any other information about laws and customs in the UK, please speak to our Student Welfare Officer.

In the UK, people queue. People are served in the order they arrive. It is rude to push in front of people who have been waiting before you.

If you need to contact Excel College in an emergency, call our 24-hour Emergency Phone Number: (+44) 0788 297 4490.

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Looking After Yourself Life in the UK is safe if you are sensible. 

Be careful if you are out alone, especially late at night. Avoid places with no street lights and do not walk through parks at night no matter how safe they seem in the daytime.



Keep your bag, wallet and mobile phone hidden in your bag or pocket when you are in public place – don’t show people you have something to steal.



Never carry a lot of cash on you – thieves will notice this and you may become a target.



In a bar, don’t accept drinks from strangers and never leave your drink unattended.



If you get lost, pretend you know where you are going. If you look like you are lost, you may become a target. Always look confident.



Look after friends who have drunk too much – never leave them alone.



On your mobile phone, always store your emergency contact details under ICE (In Case of Emergency) this is so that if something does happen, the police, ambulance or fire brigade know who to phone.



You are not allowed to carry a weapon in the UK but if someone attacks you, you can use anything you have to hand such as keys, deodorant etc.

When you are at home: 

If you are not sure who is at the door, don’t open it. People from companies usually carry ID badges. If you are still not sure, don’t let them inside – it’s your home!



Always lock doors and windows when you leave and before going to bed.



Don’t leave any keys near the door or near windows.



Speak to your landlord if any locks are missing or broken.

British Council ‘Safety First’ advice: https://www.britishcouncil.org/sites/default/files/safety-first.pdf

Emergencies If you need to contact the police, fire service or ambulance service in an emergency, call 999.

If you want to contact the police and it is not an emergency, you can call 101. The emergency services can usually find someone to translate if you are having language difficulties.

If you need to contact Excel College in an emergency, call our 24-hour Emergency Phone Number: (+44) 0788 297 4490.

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In Case of Emergency Emergency numbers in the UK:

999 / 112

You see or have an Emergency

Police

Call 999 or 112 If you have been attacked.

If something has been stolen.

If you are in danger.

Ambulance

Operator will ask: "Emergency. Which service?"

You say “Police”, “Fire” or “Ambulance”

Operator will help you decide

If you are in an accident.

If someone else had an accident.

If there is a medical emergency.

Fire

“Not sure”

Operator will tell you the number you are calling from

Police, Ambulance or Fire service will now speak to you and help you If you see a fire.

If you are stuck somewhere.

Excel College 24-hour Emergency Number:

(+44) 0788 297 4490

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Travel You can travel around Manchester by train, tram (metrolink) or by bus. Transport for Greater Manchester website: www.tfgm.com can help you find the quickest route to any destination.

Bus Travelling by bus is cheap. There are lots of different bus companies operating in the city centre. This means that a ticket you buy on one bus may not be valid on another bus. Every bus company usually has a discount offer: you can buy a ticket for a day or a week of unlimited bus travel. You can buy tickets from the bus driver.

Trams Metrolink is the name of Manchester’s tram system. All tickets must be bought from the machines on the platform before getting on a tram.

If you travel on the tram every day, you can buy weekly or monthly tickets. This is often cheaper than buying a ticket every day.

Train You can buy train tickets on the internet, in a station or on the train. The National Rail website can help you plan a journey and find train timetables. If you travel on the train every day, you can buy a monthly ticket. This is often cheaper than buying a ticket every day.

Coach Travelling by coach is cheaper than travelling by train if you want to visit other cities in the UK. The two biggest coach companies in the UK are Megabus and National Express.

Taxis You can stop a black taxi in the street -- if its light is on it is available.

All other taxis have to be booked by phone – if they pick up people who stop them in the street, they are not insured. All genuine taxis should have an extra number plate on their car with details of their taxi registration.

Here are some taxi companies based in the city centre:  Street Cars - 0161 228 7878  Radio Cars - 0161 236 8033  Manchester Cars - 0161 228 3355

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Money Banking You can open a basic student bank account at most banks.

To open a bank account you will need:  Your passport  A bank letter from Excel College to confirm your current UK address, overseas home address and your course details.

If you change your address in the UK, remember to tell your bank.

Council Tax Council tax is a local tax, based on the property you live in.

There is one bill per house or flat. Students who live in accommodation with other students (and non working people) do not have to pay it. If you are enrolled on a full-time course for 24 or more weeks, Excel College can give you a Council Tax Exemption Letter and you will not have to pay Council Tax.

Property and Health Insurance It is your responsibility to organise insurance. The College can take no responsibility for costs which relate to accidents or health during your stay in the UK. There are a lot of companies that specialize in property insurance for international students studying in the UK. Come to the College reception and ask for more information.

Television Licence If you have a TV in your house, you need to pay for a TV licence. This money goes to fund the BBC. If you live in student accommodation and have a TV in your room, each person in the accommodation may need to pay for their own TV licence.

You can pay for your TV licence here: www.tvlicensing.co.uk.

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Looking After Your Health If you are studying on a course for 6 months or more, you will be asked to pay £150 when you apply for your visa. This money will allow you to use the NHS (National Health Service) in the same way as UK citizens. You will not have to pay anything extra to see a doctor or be treated in a hospital.

If you are on a course for less than 6 months, you can see a family doctor (GP) for free if you have an illness that has to be treated before you go home.

Emergency hospital treatment is also free but you will have to pay for nonemergency treatment. If you are on a course for less than 6 months, you should arrange your own medical insurance.

Both UK citizens and visitors have to pay for eye tests, spectacles, contact lenses, dental care and medicines.

You can find out more information about the NHS and whether you can get free healthcare in the UK here: www.nhs.uk/NHSEngland/AboutNHSservices/uk-visitors/Pages/access-services-in-England.aspx.

Registering with a Doctor (GP) We can help you find a GP (General Practitioner) close to where you live.

The following website can also help you find a GP: www.nhs.uk/Service-Search To register with a doctor, you will need:  A letter from Excel College to say that you are a student  Your passport.

If the doctor accepts you as a patient, you can receive free treatment.

If your doctor gives you a prescription for some medicines, you will have to pay for these at a pharmacy.

Chemist/Pharmacy If a doctor decides you need some medicine, he will give you a prescription (a piece of paper with your details and details of the medicine). You can exchange the prescription for the medicine at a chemist or pharmacy. You will have to pay for the items. The chemist can also give advice on any condition you may have.

You can normally find chemists and pharmacies are in town centres, train stations and even in some supermarkets. These websites will help you to find the nearest one to you: www.boots.com www.lloydspharmacy.com www.kschemist.co.uk

Look for this

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Accident and Emergency Hospital (A&E) If you need emergency healthcare because of a serious accident you should go to hospital. This is the A&E hospital nearest to the College: Manchester Royal Infirmary, Oxford Road, M13 9WL, Tel: 0161 276 1234 NHS Walk-In Centres You can visit an NHS walk-in centre without an appointment and get treatment for free. The nearest centre to the College is: City Health Centre, 2nd Floor Boots the Chemist, 32 Market Street, M1 1PL (in the Arndale Centre)

Dentists You can find NHS dentists in your area by searching this website: www.nhs.uk/Service-Search You have to pay for NHS dental treatment. This website gives information on treatments and prices: www.nhs.uk/nhsengland/healthcosts/pages/dentalcosts.aspx Family Planning You can visit a family planning clinic for free. They provide free contraceptive services, advice and supplies. The nearest clinic to the College is: 32 Lever St, Manchester, Greater Manchester M1 1DE, Web: www.smpclinic.co.uk

NHS 111 Service 111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

This picture shows which service you need, depending on how serious your condition is.

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Working and Volunteering Permission to Work If you are from outside the European Economic Area (EEA) and study at Excel College on a Student Visitor Visa, you are not usually allowed to work but your visa will tell you if you can or not.

You can find information about work permits for students in the UK on this website: www.ukcisa.org.uk/International-Students/Study-work--more/Working-during-yourstudies/How-many-hours-a-week-can-I-work/ You can look for a job on these websites: Gumtree - www.gumtree.com/manchester Indeed - www.indeed.co.uk/jobs-in-Manchester Reed - www.reed.co.uk/jobs/manchester

Volunteering and Work Placements Volunteering or doing a work placement is a great way to improve your English and also looks great on your CV. Visa restrictions apply. If you are not allowed to have paid work in the UK, you are not allowed to do a work placement or any volunteering that could lead to being offered paid work. You may be allowed to volunteer with certain organisations as long as this doesn’t interfere with your studies.

Volunteering can include: Working in a Charity Shop Oxfam: www.oxfam.co.uk Save the Children: www.savethechildren.org.uk British Red Cross: www.redcross.org.uk Working with Animals The Blue Cross: www.bluecross.org.uk RSPCA: www.rspca.org.uk/home Working with the Elderly Age UK: www.ageuk.org.uk

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Places of Worship Anglican St Ann’s Church, St Ann Street, M2 7LF Tel: 0161 792 1123 Website: www.stannsmanchester.com Buddhism Manchester Buddhist Centre, 16-20 Turner Street, M4 1DZ Tel: 0161 834 9232 Email: info@manchesterbuddhistcentre Catholic St Mary’s (The Hidden Gem), Mulberry Street, M2 6LN. Tel: 0161 834 3547 Website: www.hiddengem.catholicfaith.co.uk Hinduism Gita Bhavan Hindu Temple, 231 Withington Road, M16 8LU Tel: 0161 861 7042 Website: www.gitabhavan.co.uk Islam Muslim Youth Foundation, Clydesdale House, 27 Turner Street, M4 1DY Tel: 0161 832 5352 Website: www.myf.org.uk Judaism Manchester Reform Synagogue, Jackson’s Row, M2 5NH Tel: 0161 834 0415 Website: www.jacksonsrow.org Methodist Methodist Church, Central Hall, Oldham Street, M1 1JT Tel: 0161 236 5194 Website: www.methodistcentralbuildings.org.uk Mormonism Temple Way, Hartwood Green, Chorley, Lancashire, PR6 7EQ, Tel: 01257 226 100 Website: www.ldschurchtemples.com/preston Orthodox St. Aidan's Orthodox Church, Clare Rd, M19 2GG Tel: 0161 476 4847 Website: www.aidanorthodox.co.uk Sikhism Central Gurdwara, 32 Derby Street, M8 8RY Tel: 0161 832 2241 Website: www.centralgurdwara.org

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What to See and Do Piccadilly Gardens This is a square with fountains near to the bus station.

There are different markets and events here every week, and lots of shops and places to eat.

Northern Quarter This is an area north of the city centre. You can see live music at Night & Day, Matt & Phreds or Band on the Wall. You can visit the Buddhist Centre, the Chinese Arts Centre or Afflecks Palace - a huge building full of independent (and some very strange) shops and stalls. There are regular events and parties in this area.

Oxford Road Oxford Road is a very long road. On this road you will find the universities, galleries and theatres. You will also find live music venues like Manchester Academy and Deaf Institute. This road goes through Rusholme and the famous ‘Curry Mile’ – a long stretch of Indian restaurants.

If you follow it further it turns into Wilmslow Road and takes you to Fallowfield, the student area of Manchester with lots of bars and shops.

Spinningfields At Spinningfields you’ll find lots of shops and bars and the People’s History Museum. In the summer there is an outdoor cinema as well as events and concerts, and in the winter there is an outdoor ice skating rink.

Castlefield Castlefield is next to the canal and has lots of grassy areas. There are some bars and restaurants and live music events in the summer.

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Walking Tours Look at these website for details of guided walking tours around Manchester showing you China town, the Town Hall, Northern Quarter, underground tunnels of the city, pub tours, haunted tours, historical tours and many more. www.walkmanchester.com www.newmanchesterwalks.com www.tourmanchester.co.uk www.manchesterguidedtours.com

Museums Most museums are free but some like you to make a small donation when you visit. Have a look on their websites as they all have special events throughout the year Museum of Science and Industry (MOSI) - www.mosi.org.uk Manchester Museum - www.museum.manchester.ac.uk National Football Museum - www.nationalfootballmuseum.com People’s History Museum - www.phm.org.uk Imperial War Museum North - www.iwm.org.uk/visits/iwm-north

Art Galleries Most art galleries are free but some like you to make a small donation when you visit though. Sometimes there is a special exhibition on where you will have to pay. Have a look at their websites for details.

Manchester Art Gallery - www.manchestergalleries.org Whitworth Art Gallery - www.whitworth.manchester.ac.uk

Football Manchester is a city of football lovers. The city hosts two teams – Manchester City and Manchester United. It can be quite difficult to get tickets to see a Manchester United or Manchester City match; it depends who they are playing. Both clubs have membership schemes and all tickets go to members first but for some unpopular matches, there are tickets for sale near to the day of the match. Sometimes you can buy tickets to see a Manchester City match on the day but it is always better to look.

Manchester City Tickets: www.tickets.mcfc.co.uk/index.aspx Manchester United Tickets: www.eticketing.co.uk/muticketsandmembership/default.aspx If you can’t get a ticket, why not book a tour of the stadium.

Manchester United: www.manutd.com/en/Visit-Old-Trafford/Museum-And-Stadium-Tour/ Welcome.aspx Manchester City: www.mcfc.co.uk/The-Club/The-Stadium-and-Club-Tours

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Shopping

The main shopping streets in the city centre are Market Street, Deansgate and King Street. The Arndale Centre is a big shopping centre in the city centre. The Trafford Centre is a big shopping centre out of the city centre – you need to take a bus to get there but it is not far and buses are very regular. The Trafford centre also has a cinema, bowling, laser quest and lots of restaurants.

Find out more on these websites: www.visitmanchester.com/what-to-do/shopping/shopping-centres Www.intu.co.uk/traffordcentre www.manchesterarndale.com

Sports There are many leisure centres throughout Manchester. Some have swimming pools, some have classes and other activities. Use these websites to help you:

www.manchester.gov.uk/site/scripts/documents.php? categoryID=200087 www.manchestersportandleisure.org/swimming-pools-manchester www.manchestersportandleisure.org/activities/team-sports

Socialising Excel College organises activities for both students and teachers from quiz nights to football matches, conversation clubs to sightseeing tours! All activities are on our website, Facebook and Twitter as well as on Meetup.com.

Meetup.com

Use this site to meet new people. Meet up is a great way to find people with similar interests in and around where you live. There are hundreds of groups to join such as International groups, groups for people who like board games, groups for people who like to walk and many, many more.

Have a look on www.meetup.com and don’t forget to search for the Excel College group on: www.meetup.com/Manchester-Excel-College.

International Society The International Society is an independent organisation set up to help international students who live and study in Manchester. They organise trips, holidays, fundraisers and have a café onsite offering vegetarian and halal food. Website: www.internationalsociety.org.uk.

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Evening and Night Time Theatres You can book theatre tickets online, by phone or by visiting the theatre. Here are some of the theatres in Manchester: Royal Exchange Theatre - www.royalexchange.co.ukpage.aspx Palace Theatre - www.manchestertheatres.compalacetheatre.htm Contact Theatre - www.contactmcr.com Lowry Theatre - www.thelowry.com/events

Concert venues For live music and concerts, these are some of the main venues. Have a look at: www.skiddle.com/whats-on/Manchester Manchester Academy - www.manchesteracademy.net The Ritz: mamacolive.com/theritz Manchester Arena: www.men-arena.com/index.php O2 Apollo: www.o2apollomanchester.co.uk Bridgewater Hall: www.bridgewater-hall.co.uk Royal Northern College of Music: www.rncm.ac.uk Cinemas There are lots of big cinemas in Manchester. Home is a smaller independent cinema showing less known films and some foreign films.

Odeon (Printworks): www.odeon.co.uk AMC Cinemas: www.amccinemas.co.uk Home: www.homemcr.org/cinema/

Restaurants and Takeaways Manchester has a huge variety of restaurants and takeaways serving food from almost every international cuisine. Some websites have deals and offers so have a look around before you book: www.restaurantsofmanchester.com www.just-eat.co.uk www.manchesterconfidential.co.uk Pubs and Bars There are also loads of bars and pubs in and around the city centre. Some are traditional British pubs and some are more modern. English pubs are famous for their real ales, pub quizzes and the interesting people you meet. Here are some useful websites: www.manchesterbars.com/index.htm www.beerintheevening.com/pubs/results.shtml/county/ Manchester

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We hope You will enjoy your course at

Remember to phone, email or come and talk to us if: ● ● ● ● ●

You have any questions You are worried about something You are not going to be at college You are going on holiday You want to change your course Or simply if you want to say hello.

Thanks!

The Admin Team

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