Education & Training

Initiative 2: Provide meaningful workforce data for employers to make decisions about employee compensation and workforce solutions

Building a toolkit for tourism industry employers is an important piece of this team’s puzzle. Need wage data in order to see if you’re competitive? Call us; we can get real-time data from the IRS so that our industry is working with legitimate sources in making such important decisions.

And the go-to resource for all things workforce related can be found at lowcountryhospitalityassociation.com/formembers/business-resources/

Whether it’s recruiting new employees, finding transportation solutions for team members, or training opportunities, we have a community partner lined up to help.

Initiative 3: Continually identify industry needs and develop a robust curriculum to address the education and training for employees and employers in hospitality and tourism. Our Education team has a plethora of classes available throughout the year. We have over 50 courses scheduled for FY 23/24 and the list is ever-evolving. These are just a few examples of programs we offer, all complimentary for our members:

CUSTOMER SERVICE & LEADERSHIP CLASSES

Excellent customer service is what sets our community apart! Explore Charleston recognizes this and offers courses for all employees. We also offer excellent leadership skills training for employees in management positions. Travel Council members.

CADET

Charleston Area Destination Education Training

This course is designed to better orient local sales managers with various venues and attractions that can be used for off-premise events in the Charleston area. This course at one time was a five day commitment, and, due to staffing shortages, is currently being revamped. CADET will return in a new, more condensed format in the fall of 2023.

Sales Training

Sales & Hospitality Industry Networking & Education

Our education team will lead these impactful sales training sessions on several different levels. Sales I is designed to develop core selling skills of cold calling, product presentation, business and communication etiquette, price quoting and meeting planners’ do’s and don’ts. Sales II Advanced Sales Training delves into prospecting and negotiating skills, along with social media and international etiquette. Other sales training is available that is more nichefocused.

Other classes address topics such as Revenue Management, Human Resources, Retaining Your Most Valuable Asset, Executive Team Development, Wellbeing, Unconscious Bias and a new Leadership series. These classes are designed for attractions, restaurants, wedding and destination management companies or any hospitality partner that wants to increase staff satisfaction, productivity, and revenue.

Check out our schedule for FY 23/24 and remember that these courses are complimentary for Travel Council members!