Service Operations & Management - COVID 2019 (Part-I)

Studio addressed the design, operational and strategic aspects of managing service systems. It was designed in a way that helped us equip tools and techniques for understanding the management of urban services and their effective delivery in their respective cities. It also guided us to develop efficient techniques to prepare a service operation plan which strengthened our skills to develop strategies, methods, and implementation tools for managing complex urban delivery systems. The report comprises a detailed study of seven cities of India on their respective COVID scenarios and the unique ways and techniques followed by each to combat the pandemic respectively and finally a comparison to decipher the key learning from each. The study was done over three major categories namely: Identification and Testing, Treatment, Monitoring, and Surveillance. Recommendations were provided to improve the efficiency and effectiveness of the operation of services and finally assess the drawbacks in existing urban services.