Samui turquoise villa booking conditions

Booking conditions & rules

www.samuiturquoisevillas.com info@samuiturquoisevillas.com

Summary PROVISIONAL CONFIRMATION OF AVAIBILITY & RATES

BOOKING CONDITION

Initial Deposit

Full rental payment

The booking confirmation includes CANCELLATION AND AMENDMENTS OF A BOOKING

CANCELLATION AND AMENDMENTS TO BOOKING FROM THE GUEST

ALTERATIONS AND CANCELLATIONS BY SAMUI TURQUOISE VILLAS DETAILS CHANGES TO A CONFIRMED BOOKING

CHANGE OF THE NUMBER OF GUESTS, AFTER A BOOKING, IS CONFIRMED

CHANGE OF THE NUMBER OF BEDROOMS, AFTER A BOOKING, IS CONFIRMED

CHANGE OF THE CHECK-IN OR CHECK-OUT TIME FAQ/Help

- edition 2016 -

Dear Guest, Thank you for your interest to our villas!

Please, find below usefull information about the booking conditions and rules of the Samui Turquoise Villas.

If you have any supplementary questions, feel free to contact us by mail: info@samuiturquoisevillas.com - Samui Turquoise Villas Team

PROVISIONAL CONFIRMATION OF AVAIBILITY & RATES Bookings are on a ‘first come, first-served’ basis and are for a minimum of: Three (3) nights in Hot summer, Perfect summer, Tropical winter, Thai “Indian summer” and Tropical summer Seasons, Ten (10) nights during Tropical New Year, Five (5) nights during Chinese New Year Season.

With the exception of certain periods and unless otherwise specified in the confirmation of availability.

Confirmation of availability, including rates for the period requested and the amount of deposit required will be forwarded to the Customer by e-mail from the reservations service.

SAMUI TURQUOISE VILLAS reserves the right to decline a booking without giving any reason.

Rates do not include: transport fees for grocery shopping, gratuities, telephone (over the 300THB credit on the “Villa Phone”), fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc.) or replacement of breakages. Fair wear and tear are accepted

BOOKING CONDITION The booking (reservation) will be confirmed when the payment is made, as follows:

Initial Deposit An initial deposit of 30% of the Villa rental must be paid to confirm a booking unless otherwise specified in the confirmation of availability.

Before the booking is confirmed, SAMUI TURQUOISE VILLAS reserves the right to increase or decrease the agreed price.

If funds are not received within 5 banking days the reservation shall be deemed to have been cancelled and SAMUI TURQUOISE VILLAS reserves the right to allocate the Villa to another client.

Full rental payment The full payment of the Villa rental must be paid thirty (30) days before the check-in unless otherwise specified in the confirmation of availability.

The booking confirmation will be forwarded to the Customer by e-mail from the service reservations SAMUI TURQUOISE VILLAS.

The booking confirmation includes: • Guest name, contacts as address, telephone and e-mail • The name of the villa • The number of bedrooms • The number of guests (adults and kids) • Number of supplementary beds • Check-in and Check-out time • Early check-in or Check-out if applicable • The booked dates • The amount in Thai Baht received by the villa Please, inform us as soon as possible, if you wish to change anything the booking confirmation. See below the conditions of any changes in a confirmed booking.

CANCELLATION AND AMENDMENTS OF A BOOKING CANCELLATION AND AMENDMENTS TO BOOKING FROM THE GUEST

If it becomes necessary to cancel all or any part of the booking, SAMUI TURQUOISE VILLAS must be notified in writing (email acceptable, info@samuiturquoisevillas. com).

The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:

The cancellation will take effect from the day the written confirmation is received.

Hot summer, Perfect summer, Tropical winter, Thai “Indian summer� and Tropical summer seasons 30 days or more be- All Payments are forfeited but credited for fore arrival date: 9 months from the date of the cancellation confirmation by SAMUI TURQUOISE VILLAS reservations department.

Within 30 days of arrival date:

The credit can be used by the client or anyone on their behalf for any reservation, during any period and solely for the villa initially reserved subject to availability of the villa.

All rental payments are forfeited.

Tropical New Year and Chinese New Year seasons For any cancellation after the deposit and/ or balance payment.

All rental payments are forfeited.

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Only if SAMUI TURQUOISE VILLAS registers a new reservation partially or fully covering the initial and cancelled reservation, SAMUI TURQUOISE VILLAS, at its absolute discretion, may proceed to a full or partial refund.

If the new requested dates are available and in the same rates, the customer will receive an e-mail confirmation of the date change and a new Booking confirmation, if the booking was already confirmed.

The above cancellation charges also apply if SAMUI TURQUOISE VILLAS cancels the booking due to non-payment of the balance.

If the rates are different, the customer will receive a new invoice with the new rates, that must be paid on the next five (5) banking days.

Any change to the original reservation is subject to the approval of SAMUI TURQUOISE VILLAS.

If the dates of the booking require to be amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.

Early departure will not be eligible for reimbursement.

ALTERATIONS AND CANCELLATIONS BY SAMUI TURQUOISE VILLAS Though it is unlikely that SAMUI TURQUOISE VILLAS will have to make any changes to confirmed booking, in that case, SAMUI TURQUOISE VILLAS will advise you at the earliest possible date. If for any reason beyond our control, we are unable to provide you with the Villa booked, SAMUI TURQUOISE VILLAS shall reserve the right to cancel the reservation.

Examples include, but are not limited to situations such as if the property is damaged or rendered unusable, SAMUI TURQUOISE VILLAS will endeavor to locate an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or you should not wish to be transferred, SAMUI TURQUOISE VILLAS will cancel the booking and refund in full.

DETAILS CHANGE TO A CONFIRMED BOOKING CHANGE OF THE NUMBER OF GUESTS If it becomes necessary to change the number of guest in the booking, SAMUI TURQUOISE VILLAS must be notified in Villa

Villa 1 (FULL) Villa 1 (3 bedrooms) Villa 1 (2 bedrooms) Villa 2 (FULL) Villa 2 (2 bedrooms) Villa Duo (FULL) Villa Duo (6 bedrooms)

writing (email acceptable, info@samuiturquoisevillas. com).

The number of guest most no exceed the villa standards:

Incuded in the rates

8 guests 6 guests 4 guests 6 guests 4 guests 14 guests 12 guests

For any supplementary guests will be applicable the following fees: 50US$ + 10%Service charges by night.

up to

12 guests see more bedrooms see more bedrooms 9 guests see more bedrooms 19 guests see more bedrooms

In the case of any changes in the total amount due to new changes, you will receive a new invoice, that must be paid on the next 5 bank days.

CHANGE OF THE NUMBER OF BEDROOMS

If it becomes necessary to change the number of bedrooms in the booking, SAMUI TURQUOISE VILLAS must be notified in writing (email acceptable, info@samuiturquoisevillas.com).

If you wish to reduce the number of bedrooms in a booking, it could be made 30 days or more before arrival date, before the full payment is made. This may be treated as a cancellation of the original booking and cancellation charges may apply (see cancelation of bookings).

If you wish to add supplementary bedrooms, please inform us about the quantity and if you wish to use same

villa or the villa Duo option (2 villas together).

For the same villa, it is possible to have up to 4 bedrooms at villa1 and up to 3 bedrooms at villa 2. If you wish to add more bedrooms, we can offer 6 and 7 bedrooms with the Villa Duo option, this option needs a supplementary availability confirmation from SAMUI TURQUOISE VILLAS. In the case of any changes in the total amount due to new changes, you will receive a new invoice, that must be paid on the next 5 bank days.

CHANGE OF THE CHECK-IN OR CHECK-OUT TIME If it becomes necessary to check-in or check-out time of the booking, SAMUI TURQUOISE VILLAS must be notified in writing (email acceptable, info@samuiturquoisevillas.com).

CHECK-IN Standard Check-in included in the rate time: 2 pm or after (no supplementary charges) Check-in before 12am Check-in before 7 am

½ first night rate 1 first night rate

In the case of any changes in the total amount due to new changes, you will receive a new invoice, that must

Early check-in and Late check-out are possible only if there are no confirmed bookings before or after.

The Early check-in and check out are charged as the following:

CHECK-OUT Standard Check-out included in the rate time: 11 am or be- (no supplementary fore charges) Check-out after 1pm Check-out after 6pm

½ last night rate 1 last night rate

be paid on the next 5 bank days.

F.A.Q. / Help

The following Frequently Asked Questions (F.A.Q) of Samui Turquoise Villas

are counted for 6 adult guests. But we have the possibility to add 3 supplementary beds.

The following Frequently Asked Questions (F.A.Q) have been prepared for you to help you better understand the Samui Turquoise Villas rental process. Travelers seeking answers to questions about Samui Turquoise Villas can refer to our travel Frequently Asked Questions (F.A.Q)’s.

Villa#1 and #2 could be rented together, the rates are counted for 14 adults and 3 children. But we have the possibility to add 5 supplementary beds.

We have compiled a list of Frequently Asked Questions about Samui Turquoise Villas and the entire rental process. If you have any specific questions about renting Samui Turquoise Villas and the necessary travel arrangements, please feel free to ask us by the contact form and we will be happy to give you the information you need to make an informed decision.

A.:Samui Turquoise Villas lists the villa rental prices per night for one entire villa for rent. Keep in mind, however, that most villas require a minimum stay requirement which is longer than traditional hotels. The price of the supplementary bed is charged per night, per persona over the standards number of guests.

Q.:Does Samui Turquoise Villas have a maximum number of travelers that can stay?

Q.:Are the Samui Turquoise Villas prices on the website listed per person or per night?

Q.: Can a luxury villa be booked for one night?

A.:Yes. As a general rule, the maximum occupancy of Samui Turquoise Villas rental can be determined by allowing two people per bedroom.

A.:No. Although prices per night on each luxury villa for your convenience, most villas have a minimum stay requirement of 3 nights and 10 night for Tropical New Year and 5 nights for Chinese New Year seasons, but exceptions could be made

The villa#1 has 4 bedrooms and a kids room, the rates are counted for 8 adult guests and 3 children. But we have the possibility to add 2 supplementary beds.

Samui Turquoise Villas rentals rates are priced according to the per night cost of the villa and length of your stay.

The villa#2 has3 bedrooms and a kids room, the rates

Q.:What is the maximum stay in the Samui Turquoise

Villas?

A.:The Maximum stay in the Samui Turquoise Villas is 30 nights.

Q.: Why do rates for each vacation villa have a high and low season period?

A.:Koh Samui weather is beautiful year round, the difference between high and low season is simply price.

Have a look at our post about Weather on Koh Samui or The Best time to visit Koh Samui. There’s a greater demand for villa rentals in the winter when more people want a villa for rent, therefore the price of travel is more expensive. A vacation villa is less expensive in the other half of the year when fewer people are traveling to the island.

Q.:Are there additional costs at the villa for rent that we should factor into our trip expenses?

A.:Yes. Renting a villa is no different than any other travel adventure, in that a villa for rent can include additional costs. So that you feel more prepared for your travel experience, let us review some of the additional costs you might encounter:

totaling 30% of the entire rental fee is required and must be received to confirm the reservation (have a look on Booking conditions). The remaining balance is generally required no later than 30 days prior to the date of the Client’s arrival at their villa for rent. In the event that the Agreement becomes binding inside the window of the specific payment dates, the Client is required to pay the total rental fee to the Company to secure the villa. Payment may be made via bank transfer or in cash.

Q.: Does vacation villa provide a full staff?

A.: Samui Turquoise Villas includes a cook, maid, gardener and villa manager.

Q.: What is included in the Continental Breakfast at the villa?

A.: The Continental breakfast includes: Coffee, Tea, Jus, Fruits (Papaya, Pineapple, Dragon Fruit, Watermelon, Banana), Muesli, Jam, Homemade yogurt, Toast bread, Pancakes or Crepes.

Any supplementary options for the breakfast are charged in addition + a fee of 200THB per meal.

Samui Turquoise Villas rental taxes:

Q.: What is included in the Thai Breakfast at the villa?

A vacation villa rental is subject to the tax system of the country in which it is located. This means that an additional cost of the Service Charge of 10% , will be added to the cost of the villa for rent per night .

A.: The Thai breakfast includes: Coffee, Tea, Jus, Fruits (Papaya, Pineapple, Dragon Fruit, Watermelon, Banana), Congee or Boiled rice soup, Chinese breakfast bread Youtiao.

Samui Turquoise Villas deposits:

Any supplementary options for the breakfast are charged in addition + a fee of 200THB per meal.

Security, damage, or telephone deposits are required on Samui Turquoise Villas rental. This is not exactly a cost, as all deposits are refundable so long as there’s no damage to the villa or outstanding phone bills, however, it will account for some initial output. The Security deposit is = 1000US$ Tipping at Samui Turquoise Villas for rent: Tipping is always a touchy and confusing aspect of travel. It is important to remember that tipping is always at the discretion of the traveler. If you are satisfied with your service received at your villa a good guideline to be used at a villa is hotel-style tipping. The rates include 10% Service charge.

Food Costs at Samui Turquoise Villas rental:

Q.: Late Check-out, what to do if I wish to check out after 11am?

A.: Don’t worry,if we don’t have another check-in on the same day we can offer to you to stay longer for a supplementary fee.

Check-out after 1pm: 1/2 of the full night season rate Check-out after 6pm: 1 night full price season rate Please, inform us in advance, to be sure that a “Late check-out” is possible.

Q.: Early Check-in, what to do if I wish to check in before 2pm?

A villa for rent will always include a chef; the price of food would be charge by the recipe from the market and a shopping fee of 200 Thai Baht per meal and 300 Thai Baht for other shopping, except the Continental Breakfast, that is include in the night Rate.

A.: Don’t worry,if we don’t have another check-out on the same day we can offer to you to stay longer for a supplementary fee.

How to pay for the villa:

Check-in before 7am: 1 night full price season rate

Payment by the Client to the Company of a deposit

Please, inform us in advance, to be sure that an “Early

Check-in before 12am: 1/2 of the full night season rate

check-in” is possible.

Q.: What happens if I take the towels for the pool on the beach or the towels for the bath at the pool or on the beach?

A.: Samui Turquoise Villas provides you towers for the use in the bathroom and bedroom, for the use near the pool and towels for the beach. In case if any towels will not be used by the proper way, the guest will be charged for the laundry of those towels.

Q.: Do you have a massage therapist 24/7 available in the villa?

A.: No, we don’t have a therapist living in the villa or available during working hours, but we know the best therapists of the Island, that are ready to come to the villa and give you a perfect massage.

The massage is charged separately. Please, feel free to ask the prices to the villa manager.

Q.: Is the laundry made by the villa staff? can Guests use the washing and drying machines of the villa?

A.: No, we don’t take the responsibility for the laundry, we bring your laundry in a specialized laundry service on the island. It is prohibited to use the washing machine by the guests.

Q.: Is there supplementary security in the villas?

A.: The villa has a “Police box” and CCTV cameras.

Q.: What is a round airport pick-up?

A.: Our driver will kindly welcome you at your arrival to drive you to the villa and will bring you to the airport on the check-out day.

The night rates include 1 (one) round trip. If the guests come in different time, any supplementary transfers are charged in addition.

Q.: How is reserving a villa different during the holiday season?

A.: Booking a villa during the very busy holiday season generally means that prices and minimum stay requirements will peak for each villa for rent.

Q.: Is renting a villa going to be a problem if I’m traveling with children?

A.: Samui Turquoise Villas accommodations are excellent for a family. For the most part, a villa can make traveling with small children much less stressful and much more enjoyable; it’s easier to keep an eye on your children at a villa than a crowded hotel. We have a high chair and a baby cot and a nanny service for an additional fee.

Q.: How do we get to our villa after we arrive on the island?

A.: Samui Turquoise Villas highly recommends to use the included pick-up service.

Q.: How do we pay for the extra villa for rent services on the island?

A.: Extra services for a villa rental enjoyed in the islands should be paid in cash.

Q.: Does Samui Turquoise Villa provide an insurance?

A.: No, the Samui turquoise Villa don’t include an insurance in the rates, please contact you insurance company to get an insurance before the arrival in the Villa.

Q.:Does Samui Turquoise Villas reserve flights and car rentals?

A.:Samui Turquoise Villas can gladly assist you with your flight reservations for an additional fee. You may also contact your local travel agent. The Samui Turquoise Villas team will work with each client several weeks prior to their arrival to gather flight details, arrange for the airport transfers, book a car rental, and have food delivered to your villa.

Q.: How far in advance should a villa be booked?

A.: Samui Turquoise Villas properties are always booked well in advance, which is why we recommend inquiring up to one year before your travel date. It would be best to have all papers and details settled 4 - 2 months prior to departure in order to ensure availability of your requested villa for rent and your requested dates. This, however, does not mean that reservations are limited to several months before departure. It has certainly happened several times in the past that clients have made a reservation for a villa rental within a day or two of departure, but we do not encourage such practices for obvious reasons.

Q.: Does Samui Turquoise Villas have an office space?

A.: Yes, we do have an air-conditioned office space with a desk with a computer and an MFP Printer. Please, inform us in advance.

Q.: Does Samui Turquoise Villas have an Fitness room?

A.: Yes, we do have an air-conditioned sea-view fitness room, shared between 2 villas.

Q.: Does the Samui Turquoise Villas has a Referral program?

A.:Yes, we do have one for our direct guests, please, contact our booking manager for more details.

Q.: What to do if we arrive at the pier and not the Airport?

A.:Don’t worry, just inform us in advance. A supplementary fee for the transfer will be charged.

Q.: What to do if we arrive not at Samui Airport, but Surat Thani or Bangkok or any other Airport in Thailand?

A.: In this case, you need to get to the Island by yourself, by plane or boat. Please, inform us in advance.

Q.: Can we visit the Samui Turquoise Villas?

A.: We are happy to try to organize a visit of Samui Turquoise Villas. Samui Turquoise Villas visits can be extremely difficult to schedule at times because of limited availability, clients or owners privacy reasons. However, a visit request is certainly understandable and we will do everything possible to accommodate your needs.

Samui Turquoise Villas Booking conditions & rules For any supplimentary information contact us by e-mail: info@samuiturquoisevillas.com Samui Turquoise Villas SOLFLY LOVEVILLA CO LTD Reg.: 0205549016930 111/8, M.5, Bophut 83420, Koh Samui, Surat Thani Thailand