Trustees Annual Report April 2016 to end March 2017 Charity no: 1161298 “The right to an ordinary life”
“I just want to be like everyone else”
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Table of Contents
Section Content
Page:
Summary
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A
Charity Trustees – who manages the charity Steering Group Leads Associates
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B
Structure, Governance and Management
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C
Objectives and Activities
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D
Funding and Costs
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E
Achievements and Performance
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F
Financial Review
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G
Declaration
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Contact details for SEND Family Voices: T: 07469 746 145 E: sendfamilyvoices@outlook.com W: www.sendfamilyvoices.org
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Who we are SEND Family Voices is a parent/carer forum within the national network of forums; we came into being a result of the 2014 SEND reforms. A parent carer forum is a group of parents and carers of disabled children who, on behalf of families, strive to ensure services meet the needs of disabled children and families. We are currently a steering group of 23 across Kingston and Richmond; 18 are parents of disabled children or young people; and 5 are associates who have specific skills to offer SEND Family Voices. Many of our steering group members are also part of other disability groups such as Express CIC (Autism), 21and Co (Downs Syndrome). We have deliberately set up the steering group as a “hub and spoke” model so that we reach as many families as possible. We are all volunteers. Our database includes over 650 families who have elected to receive our newsletters and directly feed into new service provision. We also hold a professionals’ database which includes over 150 associated professionals. From the analytics of our newsletters, we know that we reach nearly 1500 people. By virtue of being a ‘hub and spoke’ model we reach an even greater number of families through our member groups.
Independence We are entirely independent of Achieving for Children and other local service providers; the majority of our funding comes from the Department for Education via the charity Contact a Family. We do however work in partnership with service providers such as AfC as we believe that this is the best way of driving improvement for families. We ALWAYS put the interests of the family at the centre of what we do.
What we do • • •
We provide information to our members on matters both local and national relating to SEN and disabilities – currently approximately 650 parents/carers directly receive our email newsletters plus many more via the “hub and spoke” We engage in consultation – We ensure as far as possible that consultation on important matters takes place (we push for this) and where appropriate we organise the process of consultation with families We participate in decision-making – we sit on many committees and boards as representatives of the parent voice.
What we have been up to this year We have put a more comprehensive list of our activities in section E of this report; here we will mention a few highlights. We try to reach as many parents in the two boroughs as possible through our regular “Dear All” e-mail updates, through open meetings and through consultations. We also handle direct queries via e-mail and telephone – often 2-3 per day. We work with many professionals
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in the field, in schools, in other organisations such as RCVS, Healthwatch, the Clinical Commissioning Groups and of course at AfC. This year we: • developed our work on reasonable adjustments and made a film of the booklet! • we held workshops on puberty and sexuality in young people with SEND • we held a Music & Magic event for families; a deliberately fun event which attracted over 200 families, and increased our reach (in particular those who are seldom reached) • we led consultations on short breaks (in advance of new commissioning for 2018) • we worked with professionals, health, SEN and social care to update the local, definitive guide to the EHCPs and SEN support in our boroughs (the Golden Binder) • we wrote and published the shorter Golden Booklet and sent this to all parents & carers in both boroughs • we held workshops on “What a school can do to support your child, and what it can’t” at the invitation of schools in each borough • we held ten qualitative consultations with families to contribute to Kingston and Richmond’s Children & Young People’s Plans • we held workshops on online safety for young people with SEND • attended national and London regional conferences on disability, the law, health, education and social care • members of the steering group attended specific training on safeguarding, the law regarding SEND and IT skills • we have begun work on a ‘moving forwards’ resource for families of young people moving into adult services • we continue to take the issues raised by parents via phone, email and face to face and anonymised and aggregated them into an Issues Tracking Log so that we can best present what parents are really saying to local decision makers • we receive, on average, 2-3 contacts per day (up from 1-2 last financial year) • we continue to provide our regular newsletters (known as the Dear All’s) freely available to all those parents, carers and professionals who choose to subscribe • our combined parents and professional database has increased by 40% over the year (to nearly 900) • our website has attracted 4,090 unique views • we have 588 Twitter followers (from a standing start of 12 at the beginning of the FY) • we continue to educate local service providers about what co-production and listening to the voice of families really means • we continue to work in partnership and as critical friends to the statutory services
Focus for 2017/18 Our goals and aspirations are to change the world for the families that have young people with special needs but in the meantime, here are a few key things that we’re planning to focus on for the coming year: • Continue to try to improve the way that EHCPs and, in particular, Transition Reviews are handled • Focus on the offer for post 16 – which is developing but is problematic for many young people, their parents or carers. • Continue to challenge and improve services; Short Breaks, Respite and CAMHS (CAMHS = mental health services for children and young people) • Use our surplus resources to develop support for families • Continue to develop our reach to be even more representative through improved website and social media and a continuing programme of open meetings and information events
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Help us We are a charity run by parent volunteers, and really need all sorts of help so if you have time or experience we can use, please let us know. We work out of our homes and our meetings are often in people’s kitchens or dining rooms so we truly can use all the help we can get. If you have any interest in working with us, please get in touch! If you don’t have time to offer, then we are very happy to receive donations which we can use to create resources for parents and families.
Thank you Thank you to all the parents, carers and young people who found time to come to our open meetings and consultations. We know how hard it can be to find the time, childcare and transport to do that. Thanks to all our steering group and consultation groups who have put their time, expertise and energy into creating policies, solutions and resources for our community. Thank you to all at Achieving for Children (AfC) who have invited us into their meetings, made time to listen to our views and worked with us on many of the resources this year. Thank you also to colleagues within the CCGs and other Health organisation who have made us so welcome as consultation partners. We also owe a debt of gratitude to many other voluntary sector organisations who provide information, support and resources to our community: Richmond CVS, KVA, Council for Disabled Children, National Network of Parent Carer Forums, Contact-a-Family and IPSEA to name a few. We look forward to taking our work forward into the coming year and hope that many more families will benefit from the work that we do and perhaps become more involved.
Romany Wood-Robinson Chair – Richmond romany@sendfamilyvoices.org
Caroline North Chair - Kingston carolinen@sendfamilyvoices.org
Contact details for SEND Family Voices: T: 07469 746 145 E: sendfamilyvoices@outlook.com W: www.sendfamilyvoices.org
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A: Charity Trustees – who manages the charity Trustee name Caroline Bern Sophie Camilleri Rachel Derrick Penny Hoffmann-Becking Caroline North Sam Rospigliosi Kevin Sears Lisa Train Romany Wood-Robinson
Office (if any) Governance Evaluation, Impact and Measurement Joint Chair – Kingston Business Planning & Strategy Social Media Data Protection Joint Chair – Richmond Business Planning & Strategy Marketing
Dates acted (if not for whole year) April 2016 April 2016 April 2016 April 2016 April 2016 April 2016 April 2016 April 2016 April 2016
Staff name
Office (if any)
Dates acted
Sal Rospigliosi
Treasurer
September 2016
Steering group member
Lead for…
Other roles
Caroline Bern Sophie Camilleri
Post-16 (Kingston) Dyslexia
Prisca Cox Rachel Derrick
Post 16 (Richmond) Short Breaks/Social Care Downs Syndrome/MLD Special Schools
Steering Group leads
Jo Dixon Tracey Gaggiotti Sylvie Harding Penny Hoffmann-Becking Teresa Jones Caroline North Jennifer Peters Sam Rospigliosi
Autism and adhd Physical disability EHCP/SEN Support Health Post 16 SEND Ofsted, Health Early Years advice Social Media / Short Breaks
Alison Sears
Information & Research
Kevin Sears
Information & Research, Data Protection
Nicola Staines Kate Thomson Annette Williams
Hearing Impairment Respite & Residential (new provision) Autism and adhd
Romany Wood-Robinson
SEND Ofsted, CAMHS
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Chair of Richmond Dyslexia Association & SENCo Rep. for 21andCo Chair of Governors, Clarendon special school Founder: Express CIC Founder: Phyz Founder: Phyz CEO, Richmond Mencap Joint Chair, SFV Chair, MeToo&Co Local Offer development group member Local Offer development group member Richmond NAS Branch lead Local Offer development group member Richmond NAS Branch lead Chair, TRAPHIC
Founder: Express CIC Governor: Rise School Joint Chair, SFV
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Associates Associate member
Other roles
Sheena Crankson
Parent & Founder, Fast Minds (ADHD Kingston) Parent & ex Kingston Lead co-chair Chair, Kingston Mencap National Lead for [school] Governance Parent & Treasurer for SFV
Peter Evans Peter Hodges Harry James Sal Rospigliosi
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B: Structure, governance and management Type of governing document
Foundation Model Constitution
How the charity is constituted
Charitable incorporated organisation (CIO)
Trustee selection methods
Every trustee must be appointed [for a term of [three] years] by a resolution passed at a properly convened meeting of the charity trustees.
Additional governance issues and responses Policies
Operational Policy (How our Constitution works) Purpose and Values (Guiding Principles and Values) Data Protection Policy Safeguarding Policy
Procedures
Communications and Cookies Complaints Procedures
Wider networks
We work as a ‘spoke and hub’ model – without exclusion or bias. Steering Group: • Representatives of all parent-led disability specific support groups • Individual parents Associates: • Individuals who have specific skills to offer SEND Family Voices • Representatives of disability support groups who link into SEND Family Voices when asked Wider: • We seek to include all groups and service providers of those within our community (eg Ruils, SOSSEN) in wider consultations and communications
Risks & Protections
Guiding Principles
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DBS’s obtained (50% have current) Public liability insurance (policy = £5m) Level 1 Safeguarding a minimum (x4 have Level 2) IPSEA legal Training (x 4 have Level 2) •
We are independent of the statutory services and we believe constructive challenge is healthy.
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Our approach is based on transparency, mutual respect and trust.
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We work collaboratively and in equal partnership; we expect the same in return
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We are parents of children or young people with SEND and we aim to make all decisions as a collective
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Our roles are to contribute different perspectives and be as representative as possible of the families of children and young people with SEND in Richmond and Kingston
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We reach wider than our direct contacts through bringing representatives of local disability-specific groups and specialist schools into our steering group
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We have a flat, fluid structure
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We seek to increase family’s participation and coproduction in the developing & commissioning of services that affect us
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We work on a pan-disability basis, without exclusion or bias
Values / Code of Conduct
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We are all volunteers and abide by the Nolan principles of public life. These are our values: •
Selflessness – we take decisions in terms of our values and mission, for universal benefit (not personal benefit)
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Integrity – we do not place ourselves under obligation to individuals or organisations that might influence us
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Objectivity – we ensure that we are representative of SEND and our localities
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Accountability – we accept accountability for our decisions and actions and submit ourselves to appropriate scrutiny
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Openness – we are open about all decisions and actions that we take; and where required give reasons for our decisions
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Honesty – we declare private interests relating to our duties and takes steps to resolve conflicts in a way that protects our reputation, values and missions
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Leadership – we promote and support these principles by leadership and example
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C: Objectives and Activities Objectives The objects of SEND Family Voices are to relieve the needs of children and young people with Special Educational Needs and Disabilities and their families in the London Borough of Richmond and The Royal Borough of Kingston, in particular, but not exclusively by all or any of the following means: 1. Providing specialist advice and support to such children, young people and their families 2. Improving services for children, young people and their families by working in partnership with the local authority (Achieving for Children) and other public services. Richmond SEND Family Voice formed end June 2014. RSFV received charitable status 11th April 2015. In summer 2015, RSFV received DfE grant, via CaF for parent participation. Soon after, RSFV and LEAD Kingston joined forces into one forum - SEND Family Voices - October 2015. We have operated as SEND Family Voices since then. SEND Family Voices (SFV) brings people together into a community to improve services, share support and strengthen our common voice. By ensuring families are heard, we empower children, young people and their families to obtain the best possible care and services. We work independently from, but in partnership with the providers of children's services.
Approach SEND Family Voices believes that by working collaboratively as a ‘critical friend’ with a constructive, solution focussed approach we will best serve the families we represent. Our intent is always to serve the best interests of families.
Information, Consultation & Participation These three elements underpin the activities of SEND Family Voices: Information: All families need to be provided with relevant, timely information. The better informed families are, the more confident and empowered they are. Consultation: Consultation is a two-way communication and the wider membership of SEND Family Voices will always be provided with the opportunity to have their voice heard. We will invite all families to be involved in consultation processes as and when these come up to ensure that voices beyond the Steering Group are directly involved. We will reply to families’ responses and explain what has changed as a result of consultations (or where & why it has not been possible to make changes). Many families don’t have time to get involved in full participation, however all families have opinions. Participation: Participation is a significant step on from consultation and requires a commitment. The steering group for SEND Family Voices take this role. Members of the steering group undertake to devote the necessary time and commitment to becoming actively involved in SEND Family Voices through attendance at meetings and training; keeping themselves informed and supporting planned activities, engagement and outreach.
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D: Funding & Costs The majority of our funding comes from a grant, provided by the Department for Education and administered by Contact a Family. The value of this grant is up to £15,000 available for one parent carer forum in each Local Authority area of England. The stated aim of this grant is to strengthen parent carer forums, so that parent carers can participate in planning and decision-making about services in their area. As SEND Family Voices represents parents in two local authority areas, we apply for the funding for both Richmond and Kingston boroughs. We receive no funding from Achieving for Children, although they sometimes co-fund initiatives with us (such as production of the Golden Binder). During 2016-17 we received funding from: • NHS England – Grassroots funding • Individual, independent donations • Richmond CCG • Returned remunerations from parents & carers (donations)
Our Steering Group members are all volunteers.
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E: Achievements and Performance This is a summary of the needs in our parent / carer community that the Steering Group identified during the previous year and what actions the charity has undertaken. Needs Create a strong parent / carer community and voice so that the forum is as representative as possible. Reach as many parent carers as possible across as wide a range of SEN as possible
What we did Expanded the Steering group to cover Kingston and to better cover some disability groups (e.g. physical disability). Working relationships developed with all local disability groups to ensure appropriate information sharing.
Outcome Kingston and Richmond now equally represented. All local parent led disability groups represented directly on Steering Group. Good representation across our target group
Open, informal meetings deliberately held across all locations in the boroughs to encourage as many of parents and “seldom reached” parents to attend as possible. Held both during the day and evening meetings
Circa 150 parents / carers have attended our Open Meetings over the year. A few of those attending could be categorized as “hard to reach” or “seldom reached”.
Held two workshops on Puberty and Sexuality for SEND.
All subject specific workshops received very positively.
Held four workshops on Online Safety for SEND.
Materials are freely available from SEND Family Voices, or via our website.
Feedback was positive and on the whole people found some answers to their questions
Held open meetings within a school locality groups (= involves several schools) at the invitation of the school. Subject ‘What can you expect from a school” Held ten qualitative consultations with families to contribute to Kingston and Richmond’s Children & Young People’s Plans
We received direct input from nearly 100 families – this served to inform other commissioners and services in addition to the CYPP. The overriding feedback is that families value “the right to an ordinary life”
Provide an independent parentled place to get questions answered, get advice and signposting; and sometimes just provide
Provide an e-mail address where parents / carers can ask questions and receive support and advice
Circa 600 separate queries from parents / carers answered by email and telephone.
Provide a telephone number to call with questions or problems.
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Needs someone to talk to who “gets it”. A parent/carer forum can be seen as “safer” than professional advice and guidance services precisely because we are “just parents”
What we did Phone back service within 72 hours – however most answered same day.
Provide independent information to parents on the SEND reforms. Other relevant legislation or implementations, both at local and national level.
Distributes (weekly / fortnightly) Dear All communications containing a wealth of information that may be of interest to the community
Recognised as de-facto source locally for SEN information by both parents and professionals; also by individual professionals and parents in other boroughs.
Regular contributor of content to the Local Offer. SFV has a Local Offer working group that continues to monitor and recommend changes as well as advocate for the Local Offer
Local Offer recognised by London meeting as an example of good (best) practice
Continue to communicate the SEND Reforms to the parent carer community in a way that can be easily understood.
In addition to our previous Guide to the SEND Reforms for parents, we co- created the Golden Binder and Golden Booklet – both of which detail the processes and duties with regard to: • SEN Support • Education, Health & Care Plans • Transfers from Statements • Annual Reviews
Widely requested by SENCos, parents and professionals.
Need evidenced by the number of queries received just asking what the EHCP etc was all about.
Outcome Numerous issues expedited and sometimes solved as a result of SFV intervention
Our Peer Support offers: • Signposting to statutory and voluntary sector services. • Helping parents find the right person to address their concern or query to (SFV is well connected within many organisations and can often find a short cut that helps) • Putting parents in touch with other parents who may have had similar issues or have some expertise. • Sometimes just being someone who listens and says ‘you’re doing everything you can’ which many parents find reassuring.
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Are the de-facto resources relating to the SEND reforms in Kingston and Richmond
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Needs Provide information on local services from both statutory, commercial and voluntary sectors.
What we did Signposting to other information services such as SENDIASS and IS
Outcome We continue to signpost, and challenge the quality of local commissioned services.
Ensure that the parent voice is heard when major policy or strategy changes are being discussed by AfC or other key bodies
We continue to maintain an Issues Tracking Log that records (anonymised) all issues and queries received by SFV and shares this consolidated information with decision makers at AfC, the Council and other important forums in order to demonstrate what the parent community is concerned about, and their current experiences with services.
Over 500 separate issues logged so far. Taken seriously by decision makers in terms of understanding where changes are needed. Has been used to galvanise change around guidelines for the SEND reforms and Short Breaks provision (or lack of).
Short Breaks Organised, facilitated and held a consultation to define needs for a new Short Breaks commission for 2018.
Around 120+ families directly involved. In attending meetings or providing written feedback via surveys.
Reasonable Adjustments Organised “chocolate cake’ Consultations (to encourage young people to attend) relating to revised accessibility strategy.
Around 40 parents, carers and young people were involved in the process. A new Accessibility Strategy has been created.
A brochure has been produced from the work called “I just want to be like everyone else” which has been Brochure has been distributed by SENCOs to all teachers at schools.
Booklet recognised by the Department of Education as an example of national good practice and is a first of its kind.
A short film made of the booklet. Young People in their own voices: www.sendfamilyvoices.org/film
Provide a “single version of the truth” around the EHCP / Transfer review and other SEND reform processes so that parents do not receive conflicting (and sometimes wrong) information. To empower parents to understand what they need to do to get the
The Golden Binder & Golden Booklet Worked with SEN team and other professionals from health and education to create a definitive guidance document (the Golden Binder) with detailed chapters on: Early Years, SEN support in School, EHCPs, Transfer Reviews, Annual Reviews and many other aspects of support.
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Extremely positive feedback from the professional community as well as parents Too early to tell whether it will have the intended impact on number of queries received by SFV relating to the SEND reforms
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Needs best possible outcome from the process. Evidenced by very large numbers of complaints / issues and queries relating to the EHCP / transfer review and other SEN processes
Build links and influence with local statutory service providers (AfC and CCGs) in order to ensure that the parent voice is heard when decisions are being taken
What we did In order to write the guidance; set up and facilitated multi-agency workshops with all involved professionals to agree the correct processes and guidance
Outcome Presented at a “Westminster Briefing” as an example of national good practice relating to co-creation.
Published on the Local Offer and distributed to all SENCOs and professionals involved in the SEN reforms Instigated the setting up of an ongoing multi-agency process governance group to own future amendments to the guidelines to ensure that everything stays aligned
First process governance group meeting scheduled for September. Everyone invited so far is attending
In the second half of the year, we produced the Golden Booklet, a shorter version of the Golden Binder. This sent to: • all families of a child or young person with a Statement or EHC Plan • all children’s centres and libraries (via the Family Information Service) • all school SENCo’s • the SENDIASS and IS services • the Department for Education
Parents, Carers, Schools and other educational settings, AfC (as the commissioned providers of children’s services local) all have the same information.
Attendance at • AfC strategic meetings (full list on page 16) • regular meetings with the Director of Children’s Services in Kingston & Richmond • regular meetings with Health commissioners for both Richmond and Kingston • regular meetings with Richmond Council to discuss Children and Young People with Disabilities and Learning Difficulties (CYPwDLD)
Present concerns that come up in the parent community. Attempt to position these in such a way that action is taken. Recent topics that have been raised are: 1) EHCP / Transfer review process 2) Short Breaks and respite care 3) PCNAs 4) Concerns relating cessation of PLSA service in Richmond 5) Concerns relating to lack of Education Psychology resource
Hence there is a greater level of transparency and understanding. Thus, empowering families.
Set of principles for working together developed in 2015 (due for review)
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Needs Build links with SENCos and schools to better support the wider SEN community and ensure that messages relating to inclusion, SEND reforms and coproduction are also being hear within the school community
What we did Attended all SENCO forums as observers and more recently as presenters of short segments of the agenda Delivered copies of the Golden Binder to all schools in Richmond and Kingston. Posted copies of the Golden Booklet to all SENCo’s and parents/carers in Kingston & Richmond.
Outcome SENCos are routinely referring parents to SFV to help with issues and provide support Extremely positive feedback from the SENCo group on: • the Golden Binder • the Golden Booklet • the Reasonable Adjustments booklet and film
Sent order forms to all SENCo’s so that they can routinely keep stock of our publications. Maintain knowledge of background to SEND reforms. legislation / government policy etc etc
Attended many Parent Carer Forum and national DfE events to stay on top of changes in legislation and better understand the reforms NW Cluster parent/carer representative at the London Strategic Network Managers (LSNM) meetings.
Clarity around the short breaks offer from AfC; ensure a Needs based short breaks offer.
A Steering Group that is well informed about across the spectrum of the reforms Information gathered at these events is disseminated in userfriendly form to the community via the “Dear All”
Many steering group members have done IPSEA level 1 training and some are undertaking level 2
Certainty of professional knowledge for the community we serve.
All steering group members expected to have done level 1 Safeguarding training, and some have completed level 2
Certainty of professional understanding for the community we serve.
Worked with AfC to improve their information and evidence base.
Quantifiable evidence of need to be taken into account when entire short breaks offer is recommissioned in 2018.
Conducted extensive parent survey (paper, online and open meetings) to try to understand what the community needs in terms of short breaks. Presented overall findings to AfC.
Get more help for parents and carers that are struggling with their responsibilities – in particular against the
Identified the statutory duty to have a “Parent Carer Needs Assessment.”
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Too early to know whether it is making a difference to the support that parent / carers receive.
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Needs backdrop of changes in thresholds relating to social work
What we did Co-produced the assessment form with AfC and promoted it families.
Outcome There has been some misunderstanding by the statutory services on the use and implementation PCNA.
Ensure that families’ voices are heard, and listened to, at a strategic decisionmaking level to directly influence commissioning and improve local services.
Whilst we are a relatively new organisation, our professionalism, integrity and evidence based approach has attracted positive attention. We are now routinely invited to take a seat, or contribute on decision making boards and forums.
SEND Family Voices have participated & contributed to the following boards and forums over the past year: • SENCo Forums (termly) • Joint Chair; Process Governance Group (for EHCPs) • SEND Ofsted Readiness Board • ISCD Management Board • Accessibility Strategy Board • SENDIASS commissioning and contract monitoring panel • Short Breaks commissioning board (for 2018 commissions) • Local Offer Development Group • Health & Social Care CoProduction Group [Richmond] • Autism Programme Board (Richmond) • London Strategic Managers Network (NW Cluster parent rep) • Community Paediatricians commissioning panel (Kingston CCG) • Children’s & Young People Emotional Health & WellBeing Board (Richmond CGG) • Children & Young People with Disabilities and Learning Difficulties Partnership Forum (Richmond Council)
As a group, SFV are made up of individual parents, plus representatives from all parent led disability specific support groups across both boroughs. As such, our reach is significant and our voice pan-disability. SFV have strengthened and created a network of VCS groups across the two boroughs of Kingston & Richmond. This enables better partnership working, and is recognised as a collective, professional and powerful voice. Our sustained influence – through participation - is improving services for families locally.
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F: Financial Review Income CAF Participation Grant
£30,000
Individual Donations
£1,796.31
Returned remunerations
£5,050.45
Recharged expenditure
£735.00
NHS E Grassroots funding
£1,000
Richmond CCG
£5,000
Total Income
£43,581.76
Opening balance
£4,096.17
Total
£47,677.93
Expenses (CaF) Web Development
£2,053.27
Staffing Costs
£5,240.00
Develop Info and Resources
£4,748.40
Events Open Meetings
£2,261.27
Events large one off
£1,549.65
Hard to reach
£1,518.89
Parent Carer Expenses
£969.51
Infrastructure
£3,681.17
Training
£2,510.00
Parent Carer remuneration
£5,471.00
Total Expenditure (CaF)
£30,003.16
Expenses (other) within this FY * SFV Meetings & Expenses
£635.49
Swimming
£148.40
Music & Magic (NHS E)
£1,000.72
Total Expenditure (other)
£1,784.61
Total Expenses
£31,787.77 vs Income = remainder £15,890.16 * some income this FY, will be expenses next FY
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G: Declaration The trustees declare that they have approved the trustee’s annual report above. Signed on behalf of SEND Family Voices
Romany Wood-Robinson Chair – Richmond romany@sendfamilyvoices.org
Caroline North Chair - Kingston carolinen@sendfamilyvoices.org
Contact details for SEND Family Voices: T: 07469 746 145 E: sendfamilyvoices@outlook.com W: www.sendfamilyvoices.org
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