Putting the needs of people and customers first

(102-15; 103-2, 103-3)

The Group’s strategy places the needs of passengers and business customers to the fore. It aims to offer quality, customised services to meet their needs safely, sustainably and with integrated mobility. The journey covers a number of different aspects: the service offer, delivered and perceived quality, safety and how relationships with passengers and business customers are managed.

TRAIN

* Italy, Germany, France, Great Britain and Greece * Roughly 21.5 billion passenger-km (medium and long haul and regional transport3) * Roughly 270 million trains-km (medium and long haul and regional transport3)

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INFRASTRUCTURE BUSES DESTINATION

RAILWAY NETWORK * Roughly 17,600 km of infrastructure in Italy and abroad1 * 7,732 km of double-track lines2 * Over 12,000 km of electrified lines2 ROADWAY AND MOTORWAY NETWORK * 32,000 km of state roads * Approximately 1,300 km of motorways

STATIONS * Approximately 2,100 stations with active passenger services (including 620 stations for 90% of passengers) * 60 stations in Germany * Italy, Germany, Greece and Holland * Roughly 1.7 billion passenger-km3 * Roughly 178 billion bus-km3

1) The infrastructure managed by FS Italiane Group companies in Italy and abroad covered roughly 17,600 km in 2021, with the national railway infrastructure managed by the subsidiary Rete Ferroviaria Italiana SpA accounting for 16,832 km. In addition to the network operated by RFI S.p.A., FS Italiane Group manages 474 km of Ferrovie del Sud Est e Servizi Automobilistici Srl (FSE S.r.l.) lines in Italy. The Group’s remaining infrastructure, consisting of the roughly 300 km operated by Netinera Group in Germany is also part of FS Italiane Group. 2) Infrastructure operated by RFI 3) It also includes traffic operated abroad by the Group’s subsidiaries.