Sustainability Report 2021

Page 140

2021 Sustainability Report

(102-15; 103-2, 103-3)

PUTTING THE NEEDS OF PEOPLE AND CUSTOMERS FIRST The Group’s strategy places the needs of passengers and business customers to the fore. It aims to offer quality, customised services to meet their needs safely, sustainably and with integrated mobility. The journey covers a number of different aspects: the service offer, delivered and perceived quality, safety and how relationships with passengers and business customers are managed.

* Italy, Germany, France, Great Britain and Greece * Roughly 21.5 billion passenger-km (medium and long haul and regional transport3) * Roughly 270 million trains-km (medium and long haul and regional transport3)

TRAIN

HOME

INFRASTRUCTURE RAILWAY NETWORK * Roughly 17,600 km of infrastructure in Italy and abroad1 2 * 7,732 km of double-track lines 2 * Over 12,000 km of electrified lines

ROADWAY AND MOTORWAY NETWORK * 32,000 km of state roads * Approximately 1,300 km of motorways

BUSES

DESTINATION

* Italy, Germany, Greece and Holland 3 * Roughly 1.7 billion passenger-km 3 * Roughly 178 billion bus-km

STATIONS

* Approximately 2,100 stations with active passenger services (including 620 stations for 90% of passengers)

* 60 stations in Germany 1) The infrastructure managed by FS Italiane Group companies in Italy and abroad covered roughly 17,600 km in 2021, with the national railway infrastructure managed by the subsidiary Rete Ferroviaria Italiana SpA accounting for 16,832 km. In addition to the network operated by RFI S.p.A., FS Italiane Group manages 474 km of Ferrovie del Sud Est e Servizi Automobilistici Srl (FSE S.r.l.) lines in Italy. The Group’s remaining infrastructure, consisting of the roughly 300 km operated by Netinera Group in Germany is also part of FS Italiane Group. 2) Infrastructure operated by RFI 3) It also includes traffic operated abroad by the Group’s subsidiaries.

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Fondazione FS Italiane

10min
pages 224-233

Independent auditors’ report

5min
pages 274-278

Energy and operating segments

4min
pages 245-247

Promoting culture and other social initiatives

4min
pages 222-223

Welfare and diversity and inclusion

6min
pages 210-213

Health and safety

6min
pages 206-209

Recruitment and HR management

13min
pages 193-200

Encouraging, training and upgrading skills

7min
pages 201-205

Security, information security and privacy

7min
pages 186-189

Integrated logistic

3min
pages 168-171

Putting the needs of people and customers first

1min
page 140

Stakeholder engagement

12min
pages 124-139

Integrated management of risks and opportunities

16min
pages 111-123

ESG rating and other awards

5min
pages 104-110

Protection of human rights

3min
pages 102-103

ABC system

10min
pages 94-101

Sustainability governance

2min
pages 76-77

The 2022-2031 strategic and business plan

2min
pages 42-43

Corporate Governance

12min
pages 65-75

Letter to the stakeholders

8min
pages 8-11

The Group’s role in the mobility of the future

2min
pages 40-41

Transparency and business responsibility

2min
pages 62-64

Innovation and sustainable finance as accelerators of change

12min
pages 54-61

Introduction

10min
pages 12-19

Group activities through the lens of European Taxonomy

9min
pages 32-39
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