Logistics Services Brochure Vol 1

LOGISTICS SERVICES

BUSINESS AREA BROCHURE

EET GROUP

LOGISTICS SERVICES

International WAREHOUSE LOGISTICS & DISTRIBUTION Solutions Increase your Revenue and Flexibility

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Focus on your Core Business

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Decrease your Cost and Risks

Nobody Talks About Logistics ... Unless It Doesn’t Work

Budgets are being tightened and product life cycles are continuously becoming shorter and the consumers determines the market dynamics.

Organisations need to evolve with these developments. After all, the smarter the logistics setup, the higher the profit and customer satisfaction. EET Group understands this. We simplify the logistics processes and enable you to have 100% focus on your core competencies - your business.

Focus on Core Business

Customer Satisfaction • • • • •

Increase flexibility & responsiveness Improve general quality Decrease customer response time New value-added services Efficient & fast deliveries

Core Business Focus • • • • • •

Focus on your core business Increase speed to market Gain access to new technologies Gain access to advanced skills Scaleable logictics capacity Gain access to new markets

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Reduce Your Cost • • • • • •

Reduce operating costs Reduce capital investment Transform fixed to variable costs Meet downsizing requirements Reduce development costs Reduce headcount and related costs

We Make Business Easier

Outsourcing Logistics Makes Sense!

At EET Group we offer an “all inclusive and scalable model”, this is easy and convenient for all parties With a Logistics Service agreement you eliminate factors such as freight costs, insurance, materials, stock count, inventory losses, staff salaries, cost of premises and ongoing development cost.

All of the mentioned factors are included in an agreement with EET Group. One monthly transparent invoice - nothing else. The experience from present customers are that the overall savings are substantial - an average of 20 percent.

No worries  Freight cost  Packaging materials  Inventory insurance  Inventory status  Inventory loss or damage  Staff salaries  Rent of building  Development cost

Average Savings

We deliver

 Freight insurance

20

%

It’s All inclusive

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 Overall cost reduction  Low start-up costs  All services included  One monthly invoice  A scaleable setup  No peak season vulnerability  Premium services & reporting

EET Group - Logistics Service Provider

A Simplified Logistics Concept

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25 years of history Value added logistics services We handle it all, from start to finish

Over a span of 25 years, EET Group has evolved into the de facto expert among logistics service providers. We make a difference throughout the entire logistics services chain: from international inventory management to distribution and from technical logistics services to high-end transport, and service logistics.

EET Group offers customers a simplified and cost saving logistics concept. At our European warehouse in the Copenhagen area we combine all logistics disciplines.

We aim to make the process as efficient and effective as possible.

We team up with our customers ensuring that we add value to the entire chain. We deliver a unified concept, one IT platform and a single point of contact.

We continuously develop tools and processes that enables us and our customers to meet even the highest demands in market. We handle it all, from start to finish.

Warehouse Service • • • • • • • •

Receiving goods Putaway Replenishment Cycle Counting Picking/Order Management Packing Video Documentation Reporting

Inventory management High-end transport Fulfilment

Distribution Service • • • • • • •

Inbound freight management Outbound freight management Manifest / Labeling Optimal Price / Service Selection Rating / Routing Reporting Supplier Management Service

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After-sales Service • • • • • •

Receiving returns & warranty Serial number validation Approve / reject returns & warranty End of life recalls Error Handling Track & Trace information

Results Are What Matters

Our Expertise Becomes Your Expertise

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Optimal performance Lower cost of operations New business opportunities

Customer satisfaction is our highest priority. We want to achieve this together with our customers. With 25 years’ worth of experience, we connect and join the know-why to the know-how. We are the specialist among logistics service providers and offer our customers numerous customised services.

Wide industry knowledge Smart data interfacing solutions Process surveillance

We have developed unique knowledge in several industries. By linking this knowledge with experience, we offer logistics solutions that line up perfectly with end-customers’ needs and expectations. We do this throughout the logistics process, from start to end.

EET Group is a performance driven company with an exceptional data strategy and strength. All processes are surveyed by strategic KPI’s (key performance indicators) and reporting systems, available for our customers, ensuring that quality and other parameters continuously improve.

Our integrated services and flexibility will enable customers to keep their promises - always, even with the complex dynamics of new product launches or peaks periods. Our customers are able to deliver their products to their customers quickly, at the lowest cost and the right time.

15,000 m2 warehouse facility

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Warehouse Facilities • • •

We also provide a range of support services preceding distribution.

We scan and register the goods, ensure secure storage, unpack, handle technical configuration, and package them into a customerspecific end product. Customers can track the status of transactions and international inventories at any time of the day.

Capacity 15,000 m2 Fair & Competitive pricing Best in Class Logistics

EDI and XML Capabilities

EET Group operates 15,000 square meters of professionally managed, secure, dry storage space in the Copenhagen area. For more than 25 years, EET Group has provided comprehensive warehousing and value-added logistics services with a diverse portfolio of customers.

• • •

We strive to continually provide best in class logistics offerings and superior customer service at a fair and competitive price. The facility is operated by logistics professionals that provide our customers with dependable integrated warehousing, transportation, and logistics services.

Convenient Full Integration Streamlined Communications Real-time Environment

The EET Group inventory management system interfaces with multiple XML and EDI transaction sets in order to automate and streamline communications between the EET Group Logistics Centre and our customers.

Picking

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XML and EDI allows us to serve clients in a more efficient and effective manner. We have the ability to send and receive XML and EDI transmissions on an automated basis. The use of XML and EDI allows both EET Group and customers to experience the advantages of full system integration in a real time environment.

EET Group offers a variety of flexible order fulfilment options including: breaking down pallets of cases for shipment of individual cases; picking individual items (packs or inner packs) from cases for order fulfilment as well as building new cartons, packs, or pallets to fulfil customised orders.

Pick & Pack Services

EET Group provides high volume pick/pack operations for a number of respected companies in the various industries. With the established labour force, processes, and packaging equipment in place, EET Group provides reliable fulfilment service to its customers. In addition to its pick/pack services, EET Group also offers a variety of other value added services including Product Labelling, Kitting & Assembly, and Co-packing.

• • •

Order Fulfilment Automated Packaging & Sorter Machines Product Labelling & Co-packing

Packaging & labeling

Video documented processes

Dispatch & routing

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Individual Shipments •

to receive the product they ordered. We help our customers gain marketplace differentiation in the area of order fulfilment by employing a keen focus on customers’ packaging, labelling and delivery requirements. This allows our customers to focus on sales and gaining new orders, while we meet the needs of the end-customer.

Blind Shipments

We offer Blind shipment services to customers who needs to be the only identifier on all shipping documents and labels. In this case, the end-customer who orders from our customers assumes that the delivery ships directly from our customer.

On-time delivery is a key component of order fulfilment; not only must the order be accurate, shipped with proper packaging and labelling, and arrive undamaged, it must meet the customer’s delivery requirements.

Order Fulfilment •

High Quality

Order fulfilment activities are strategically planned each day with respect to the customer’s requested delivery date and time.

EET Group understands that order accuracy is a given requirement of order fulfilment. Customers expect at a bare minimum

Receiving goods

Inventory control

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Quality & Accuracy • • • •

handling processes can even be used as a great marketing argument. We keep track of returned and damaged products, and handle these products as agreed with our customers / vendors.

Annually 6 million Shipped Items Inventory Accuracy < 99.99 % Forwarders on Time > 99.8 % Same Day Shipment > 99.9 %

Group Logistics Support We have highly skilled and service minded customer service team, handling complaints related to order handling and shipping.

EET Group has a proven track record providing the utmost in inventory and shipping accuracy. EET Group’ best-in-class approach to inventory management ensures customers the optimal inventory accuracy.

Our unique tools allows us to measure performance and response time, and be more proactive towards our customers. This allows you to have “peace in mind” when we handle your business.

RMA Services / Reverse Logistics

We document all processes in our warehouse using video cameras, in order to provide excellent customer and vendor service. We are able to document and prove how we in details have processed goods in our warehouse at any time at any place.

Return or warranty logistics service is at least as important as the actual product delivery. Well-organised return / warranty logistics

Automatic parcel distribution

RMA registration

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Freight Management EET Group only forms relationships with carriers that can provide timely and accurate confirmation of shipment status via the web, XML, EDI, or other communication tools.

We collaborate with carriers such as UPS, DHL, DSV, PostNord, Schenker, GLS, Dachser, we handle parcel and pallets, day and night delivery via road, air and sea. We have signed volume agreements with these companies, and our customers benefit from that as well. Systems are seamlessly aligned ensuring you cost-efficient processing of shipments and a transparent shipping process with Track & Trace information on all shipments.

EET Group carriers are committed to provide on-time service and real-time order status. The strong commitment between EET Group and its core carriers is focused on creating quality service tailored to meet the unique delivery requirements of the customer.

The EET Group core carrier base is comprised of hand-selected carriers who have formed strong partnerships with EET Group.

Our carrier management program includes quarterly performance reviews, monthly scorecard program, as well as a standardised incident reporting process.

Multiple air partners

Multiple road partners

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We Ship Globally On behalf of EET Europarts and our logistics service customers we ship to 46 different countries worldwide.

Furthermore we have established support offices functions throughout 26 countries in Europe and Africa.

EET Group Core Carriers

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Freedom to choose In addition to EET Group Logistics Services, we offer vendors a flexible distribution agreement with EET Group.

We have a dedicated sales force of more than 250 people spread across 31 sales offices in 26 countries throughout EMEA, and it is up to you to decide in which areas EET Europarts will be the best solution for you and your customers.

Vendors get immediate access to more than 42.000 buying BTB and BTC customers, 250 dedicated sales people, state-of-art intelligent marketing systems with more than 1 million newsletter recipients and more than 128 million visitors on all EET Europarts websites on an annual basis.

Dependant on your decision, EET Group will be 100 % dedicated to serve you either on Logistics or in Distribution or both areas.

For further discussions please contact us

You have the opportunity to choose in which countries you want to make a distribution agreement with EET Europarts, and in which countries you want to make a logistics services agreement with EET Group. You can even decide, to have your own sales force active in certain areas or countries. We offer you full flexibility.

 grouplogistics@eetgroup.com  +45 32 711 755

EET Europarts Distribution

Vendors Own Sales Force 

EET Group Logistics

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About EET Group

About EET Europarts

EET Group is the backbone of the organisation. It operates in the EMEA market providing Logistics Services on an international level and through the distribution company EET Europarts.

EET Europarts distributes solution, hardware and software within eight strategic business areas:

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EET Group is based in Copenhagen, Denmark, and hosts all back office functions, including corporate management, finance, marketing, IT operations, WEB & ERP development, product management, purchasing and our logistics centre. EET Group supports all our divisions and all 31 sales offices in 26 countries throughout the EMEA region.

EET Group has over the years consistently delivered outstanding results and has strong underlying cash flow. The Group has actually improved its operating profit (EBITA) year-on-year for 13 consecutive years.

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Server, Computer & Printer Parts Mobile Parts & Accessories Home Entertainment & Lifestyle Electronics Surveillance & Security Point of Sale & Auto-ID Professional AV & Digital Signage Logistics Services

EET Europarts has more than 42,000 consistently buying B2B customers, an intelligent mail marketing system with more than 1 million newsletter recipients in the EMEA region.

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Visiting EET Group our logistics facility and demonstrate some of our features and capabillities to you.

We will appreciate if you will contact us for further discussions on how we can meet your goals, expectations and needs, introduce

PartsOne Partner of the Year 2015

Operational Excellence PartsOne Partner 2015

Authorised Economic Operator

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Humac Outsources

very affected by peaks and at times struggling to meet customer expectations.

As business grew for the leading Danish Apple Premium Reseller Humac, management recognized the need for scalable logistics.

Humac has 21 stores in main cities across Denmark and a large number of web orders and B2B customers. All shipments are picked, packed and shipped by EET Group.

We decided to stay focus on what we are good at – which is developing our business - and we outsourced our logistics to EET Group.

At EET Group we found a great solution - scalable and all inclusive. Partnering with EET Group, we benefit from their economies of scale getting significant freight, materials and even insurance savings. Furthermore we and our customers get excellent logistic service. EET Group ships all orders same day upon availability.

Working with Apple and retail means dealing with many peaks in sales. Either seasonal peaks such as Christmas and school start or more importantly the famous launch events of new Apple products can be difficult to handle.

Michael Bech continues: “When we make purchase orders to our suppliers our system automatically updates EET Group system. Our sales orders are automatically transferred to EET Group. When EET Group ships the goods to our stores and our customers EET Group’s system automatically updates our system – with tracking information as well – a very convenient solution.

Michael Bech, CEO of Humac Denmark says: “We had several reasons to outsource our Logistics. We did not have an updated warehouse management system to support handling of our products and we did not have the skills nor time to make the necessary changes and develop a warehouse management system. We were

Using the helpdesk system we are able to resolve any issue quickly, the dedicated staff at EET Group will do whatever needed to help us find a solution. Our access to the support system enables us to track progress in open cases.

As we continue to open stores and serve more customers EET Group will handle our logistics, the scalable solution allows us to develop the business.

Testimonial from HUMAC A/S

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Logistics Services Provider

EET Group Tempovej 41 DK-2750 Ballerup Denmark ď&#x201A;&#x2122; grouplogistics@eetgroup.com ď&#x20AC;¨ + 45 32 711 755

All trademarks or registered trademarks used in this publication are the properties of their respective owners and are used here for purposes of identification only.

EET Group Logistics Services | Partno.: PUB-LOGISTICS

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