http://fiatech.org/images/stories/events/techconference/2006/JumpStart by FIATECH

Optimizing Your Office and Field Staff with Wireless Applications • Jim Moore, Senior Vice President JumpStart Wireless • Eric Jurin, President Jurin Roofing Services, Inc. • Bruno Berti, Senior Director Meridian Systems

Agenda

Wireless productivity and ROI Wireless primer Examples, Demo Best practices for your wireless project Jurin Roofing’s wireless strategy Meridian Systems wireless perspectives

Wireless Productivity and Return on Investment

Productivity breakthrough beyond current “hand-held” systems

Wireless and Handhelds: Eliminating Paper

HAZMAT CHEMICAL SHIPMENTS, SET # 1 Item

Qty

Tag #

Packed EAI

Checked Admin

Shipped EAI Inspect (In house) EAI

HAZMAT Shipping Box

M256 Training Detector Tickets (Box of 40)

Goof Off

Brut

Preval Sprayers

Inspected by (Shipped Out)____________________________

Date:

Inspected by (Shipping RTN)___________________________

Date:

Inspected by (In house)___________________________

Date:

Where is the return on investment?

Collection of Information One Time On the Job

Where is the return on investment?

Transfer from the Field

Wireless Carrier

Where is the return on investment?

Data Entry in the Office

Wireless Application Server

Internet

Typical Wireless Benefits

Simplify data collection and input Speed decision making Tighter scheduling Expedite customer payments and charge backs Accelerate inspections and approvals Achieve your targeted job margins

Typical Wireless Applications

Daily Job Reports Inspections Project tracking and activity updates Payroll and timesheets Subcontractor assignments, status reporting Request for information Punch lists

When Wireless Is Appropriate

Large Mobile staff

• NOT at a desk, on the job Focused on task in the field Real time access to data in the field Real time access to data from the field

Wireless Primer

Wireless Primer Radio Technologies

Wide Area (Cellular) • CDMA, 1xRTT, GPS, GPRS, iDEN, EVDO, blah, blah

Local Area (WIFI) • 802.11x (a,b,g)

Emerging • WiMAX and others

Wireless Primer Handheld Devices Wide selection of incompatible devices

BlackBerry Phones: Java 2 Mobile Edition (J2ME)

• Wireless Carriers • Symbian (mostly Nokia) • Many others

Microsoft Pocket PC/Windows Mobile/Windows CE • PocketPC • Treo

PalmOS

• Treo

PocketPC/PDA versus Cell Phone Feature Price Navigation Rugged IT support Networks User Int Voice Carrier plan

PocketPC $250-350 stylus no yes WIFI mainly complex mainly data WIFI

Blackberry $50-150 keyboard semi varies WIFI & Cell simple voice, data yes

Cell Phone $50-100 keypad yes no WIFI & Cell simple voice, data yes

Wireless Primer Device Extensions

Bluetooth – eliminate cables Printers Camera Bar code scanners Signature capture Credit card scan GPS

Wireless Primer – Application Architecture Data and Office Software

w al l

Construction Management

Fi re

Construction

Engineering

Internet

Internet Inspection

Wireless Application Server

Wireless Carrier Gateway

Repair

Live Demo

Wireless Best Practices

Best Practice

As simple as possible What do the field staff really need to see? What tasks would produce 80% of the payoff if

they were automated? Simple, obvious ROI Don’t wait for the “ultimate” solution

Best Practice

What do you need to know in the field? Don’t waste timing sending wireless data that the people in the field don’t need

•

Even if it is critical in the office

Browsing on a hand-held device is slow, cumbersome and almost never the right approach

Best Practice

Design the process

What are the steps in your process? • It is not obvious • Exact, detailed steps • What are the most common steps vs. exceptions?

Include field staff in design process • Ultimate end users • Succeed or fail

Best Practice

Focus in on the data really needed

When does data go out to the field, how often? How much background information is needed? Exactly what data is needed by the field staff? When does data come back? What do you really need to get back? How can you simplify the data requirements?

Best Practice

Where is the return on investment? What is the key goal for a wireless initiative? What will be more efficient for the field staff? For office staff?

• • •

Status updates Data entry Eliminating paper, faxing, etc.

What information will now be available immediately instead of when it is too late?

•

Current job status reports

What information will now be available to produce more effective plans

• •

Unexpected staff availability Exact accounting for resources

Best Practice

Choosing device, carrier, approach What is the simplest approach that will work?

• Given picklists, do you really need text entry? Could a normal phone work? Devices are short lived, today’s hot device is next month’s ho-hum, and no longer for sale 6 months later! • Choose application features rather than device PC and Internet approaches do not translate well to small devices • Windows Mobile (miniature Microsoft Windows) is not well suited for many hand-held •

applications, particular for people who do not regularly use desktop Windows Web Browsing on a small device almost never works for business applications Just the word “browsing” is clearly wrong – do you want your field staff “browsing” or getting their work done?

Best Practice

Carefully plan the rollout

Make sure you are simplifying life in the field Make sure other systems are ready Make sure there is a backup plan Train field mangers and field staff

Best Practice

Rollout version 1 as early as possible You will learn more the first day of a real

rollout then you will learn from a year of careful study Don’t try and get it perfect until you have real field experience It takes a week for all the systems to shake out and have everyone running smoothly After that first week, most people will refuse to go back

Summary

Wireless is here, use it! Keep it simple Many processes can be automated Have ROI targets Commit resources to succeed

Jurin Roofing Services

Eric Jurin President Jurin Roofing Services

Does the future speak to you?

Come take a journey â&#x20AC;Ś

…a persona l journey …

My journey in the roofing industry .

Fortune in Misfortune

1990

1996 • First LAN in place. • Started our Repair & Maintenance Division

1997 The Nextel Revolution! Push to talk, baby!

1998 Gotta have a Palm Pilot!

2001 Then came the Kyocera 6035â&#x20AC;Ś cell phone & palm pilot in one!

2002 My first Blackberryâ&#x20AC;Ś

Fall 2003 â&#x20AC;˘ Network buildings. â&#x20AC;˘ Ready to move main Accounting server into the new building.

Friday, February 16, 2004

“What are your plans for the future?”

30 years building

THE FOUNDATION for the “future” Jurin Roofing

YEAR ONE…

The phone rings at 4:45 amâ&#x20AC;Ś

What was the FOUNDATION I had built?

Rebuilding Jurin Roofingâ&#x20AC;Ś

?? ?

Wireless Connectivi ty!

2005 Together we are building fully-integrated wireless connectivity.

Expected TIME! Savings?

• Time spent printing and assembling work orders and project manuals. • Time spent delivering and picking up paperwork. • Time spent recreating or searching for lost or misplaced files.

Expected TIME! Savings? â&#x20AC;˘ Time spent reissuing open files/work orders. â&#x20AC;˘ Time spent driving to the home office to pick up or deliver paperwork.

Making the possible. impossible • No “home office” necessary. • Always connected. • Always updating. • Always at your side. • No computer to plug in or boot up.

Making the possible. impossible As long as you have a signal, youâ&#x20AC;&#x2122;re connected!

Making the possible. impossible Whether youâ&#x20AC;&#x2122;reâ&#x20AC;Ś In transit

On the job

Running errands

On break

Home eating

On the golf course

Making the possible. impossible Youâ&#x20AC;&#x2122;re connected!

Making the possible. impossible â&#x20AC;˘ No boundaries or territories. Headquarters in PA but connected globally.

Making the possible. impossible Where you have a signal is where you do business!

Will you be in business tomorrow?

Does the future speak to you?

What are you hearing?

Speaker: Eric W. Jurin, President

Meridian Systems

Bruno Berti – Senior Director

Industry Leading Provider of Project and Facility Management Software

Meridian software solutions optimize the Plan-Build-Operate lifecycle for large capital projects, programs and facilities

We serve many infrastructure intensive industries: Construction Engineering Energy

Retail Education

Real Estate Healthcare

Transportation

Used by more than 10,000 project professionals at industry-leading construction and engineering firms, and public/private building owners

Meridian customers increase successful project delivery while reducing capital

construction and facility costs Founded in 1993, today Meridian is the market share leader among AEC firms:

• • • •

35% market share in PM software (Constructech 2005 Technology survey) Market share leader in PM software for GC’s over $101 million in revenue (CFMA 2004 Technology survey) Hottest Technology Company by Constructech Magazine, 2005 Microsoft Gold Certified Partner

Topics

The Vendor’s perspective

• • •

What are our customers telling us Market Dynamics Why wireless why now

Lunch Effect Yet?

Owner’s View Lifecycle:

The continuous management of the “plan – build – operate” processes that are critical to market segments dependent on physical infrastructure to deliver their core business to customers

1. Plan/Design

2. Build

Where, What, Why (6-24 Months)

When, How (6-36 Months)

•Accurate Data is critical throughout the phases (see NIST report on interoperability and the effects of inaccurate data) •Data input KEY

Accurate Data? Affects of inaccurate data

•

According to NIST – interoperability and inaccurate data is costing the industry $15.4B a year

Need to:

•

Ensure systems are in place

–

•

(spreadsheets and paper can’t cut it)

Make it easier for “USERS”

–

Data entered as soon and as close to the source as possible

How To Do It Many Systems:

Financials

Project Controls

Drawing Management Scheduling

CMMS - Facility

A Lot Of Data:

Drawings Service Requests Change Orders Journal Bids Schedule RFI Assets Contacts Meetings Budget Scope Work Orders Resources Contracts Invoices

A Lot Of Users:

Wireless Customer Findings Wireless devices are gaining a lot of momentum among our customer base

•

Are playing an important role on the jobsite – not just for phone calls anymore

Data entry needs are different

• • • •

By company By user type (role) By job function Meridian determined that for Wireless solutions – the one size fits all approach isn’t going to work

Solution

• •

Jumpstart wireless Meridian solution for wireless access to our products

Summary

Wireless Application Summary

Wireless should be part of your strategic plan The technology is available and affordable Wireless will position your company to be

more successful and competitive Major ISV’s are promoting wireless extensions to their enterprise software products