CMMS (Computerized Maintenance Management System) Shuhei Yamaguchi, Japan Shuhei Yamaguchi is a chief development officer of MENTENA, a computerized maintenance management software, working for Yachiyo Engineering Co., Ltd. He has been working as a system consultant for thirteen years and has provided maintenance systems to administrative agencies such as the Ministry of Land, Infrastructure, Transport and Tourism. Based on this experience, he is currently engaged in a maintenance SaaS (Software as a Service) business for a private company in the manufacturing industry. Yu Morimura, Japan Yu Morimura is a manager of sales and customer success of MENTENA working for Yachiyo Engineering Co., Ltd. He has been working as a consulting engineer for five years and has designed river structures managed by the Ministry of Land, Infrastructure, Transport and Tourism and created maintenance plans. Based on this experience, he is currently engaged in a consulting service on facility maintenance management. Mikiko Iwago, Japan Mikiko Iwago is a Junior Consultant working for Yachiyo Engineering Co., Ltd. She has been working as a consulting engineer for two years and has been engaged in a consulting service on electric power system and power plant mainly in Africa. Also, she is currently working on BIM/CIM (Building Information Modelling/ Construction Information Modelling/Management) for infrastructure.
Online communication tools enable us to have face to face meetings without meeting physically, which during Covid-19 has allowed us to continue our economic activities against the challenges that the global pandemic has caused, with many companies working remotely. Through this experience, online tools are further attracting worldwide attention. Even in the infrastructure industry, the use of such online tools had been discussed for years before the Covid-19 pandemic from the perspective of cost reduction, knowledge sharing, and diversity and inclusion etc. Such discussions, however, have been accelerated across many fields including the field of the maintenance of industrial facilities or plants.
The challenge When the Covid-19 began to spread worldwide, many companies started to limit the number of workers working on site to reduce a risk to be infected. Before the Covid-19, they could operate and maintain their facilities by watching on site directly, discussing based on the hard copies of log data sheets and ledgers and instructing physically. After the Covid-19, however, the managers are needed to make decisions/instructions remotely without physically viewing based on the data and work report which local operators obtained. Also, the operators are needed to obtain and report the data
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