Expert Perspective | Three Keys to a Successful Janitorial Services Transition

ExpertPerspective|ThreeKeystoaSuccessful JanitorialServicesTransition

ByFlagshipFacilityServices, April28,2023

In this edition of “An Expert’s P.O.V.”, Flagship’s Jennifer Steward, Senior Director of Business Development forAviation, provides insight into our 150-point transition plan for the aviation industry

Everwonderwhyanairportmightbehesitanttomakeachangeinjanitorial servicecontractorsdespitelowpassengerexperiencescores?Oneword: Transition.

Transitioningfromonevendortoanotherisacomplexandchallengingprocess thatrequiressignificantplanningandcoordinationacrossmultipleteams.Not onlydoesitinvolvethetransferofdataandotherassets,butitalsorequiresan airporttoimplementnewpolicies,procedures,andtechnologies.Thiscanimpact day-to-dayoperations,potentiallyleadingtodisruptionsincustomerservice.

Intruth,ifanairport’scurrentchallengesarenotdire,thepotentialhassleof transitioningcanbeabarriertochange.

AtFlagship,weconsiderourselvesexpertsintheartofsuccessfulandseamless transitions.Ourdedicatedteamshavetransitioned11airportssince2020, despitethechallengesoftheCOVID-19pandemic

Weunderstandthatnewclientsplacetheirtrustinus,ourteams,andour aviation-industrybestpractices.Alongwiththathonorcomesaresponsibilityto bereadyforservicein30-90days.Tobesuccessfulinsuchashorttimeframe requiresustofocusonthreethings:teamwork,planning,and communication

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Expert Perspective | Three Keys to a Successful Janitorial Services Transition

Published on Apr 28, 2023

Flagship Facility Services

Jennifer Steward, Senior Director of Business Development for Aviation at Flagship, explains why airports can be hesitant to change janitorial service contractors despite low passenger experience scores. One of the reasons is the complex and challenging process of transitioning from one vendor to another, which involves the transfer of data, assets, implementation of new policies, procedures, and technologies. To be successful, the transition requires teamwork, planning, and communication. Flagship relies on a 150-point transition plan involving different teams, including HR/Recruiting, Legal, Finance, IT, EHS, and Supply Chain. Sales and operations work closely to implement the plan, which has been developed and honed over many transition events. Finally, clear and concise communication is vital to ensure everyone is kept apprised of progress and challenges met along the way.

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Expert Perspective | Three Keys to a Successful Janitorial Services Transition

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