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CONTENTS
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Who we are
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Global strength
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What we offer
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Our people
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More choice
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Local expertise
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Travel platform
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On the move
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Corporate social responsibility
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Leisure
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WHO WE ARE
Flight Centre Business Travel manages the travel needs of over 2000 customers, ranging from individual business owners to larger corporations.
GLOBAL STRENGTH
Flight Centre Travel Group has grown to become one of the world’s largest travel companies. As part of the Flight Centre Travel Group, we have access to a vast array of content, with the widest range of airfares, hotel, rail and car hire. Being part of a global company means we have our own people on the ground,
We’re one of the largest travel management
in destination, sourcing and negotiating the
companies in the UK SME travel spend market,
best product, service and deals exclusively
with emphasis on local areas and we’re known for
for Flight Centre Business Travel customers.
the great service our true Travel Experts deliver. Flight Centre Business Travel was born in leisure and developed into a specialist business travel brand. Our people are at the heart of our business, committed to providing an amazing personalised
WHAT CAN FLIGHT CENTRE BUSINESS
service. Technology is changing the expectations
TRAVEL OFFER YOU?
of our audience, so we highlight and celebrate the strength of both our people and our technology.
• No contract • Simple fee approach • Flexible payments • Duty of care • 24/7 Emergency Assistance • Account management • Reporting • Service level agreement • Dedicated Travel Experts • HelloFCBT • Sam :]
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OUR PEOPLE
We always make sure you speak to an actual person, who knows your favourite hotel room and where you like to sit on the plane, so you can keep your eyes on those all-important figures. Because at the end of the day it’s people and relationships that make your business world go round. We’re in over 20 locations in the UK & Ireland, so no matter where you are we are always close at hand, even if it’s 3am in Hong Kong, we’re just a phone call away! If it’s night time in the UK our 24 hour emergency assistance team in Australia are there to give you a helping hand, as we always have your back!
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OVER 20 LOCATIONS
HOUR EMERGENCY
IN THE UK & IRELAND
ASSISTANCE TEAM
Travel is in our DNA; we know the complex travel market inside and out. Let our personal expertise make it easier for you and your
YOUR DEDICATED TRAVEL EXPERT
business.
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MORE CHOICE
We will take care of every aspect of your travel, both in the air and on the ground. As part of one of the world’s largest travel companies, Flight Centre, your business can tap into the widest range of airfare choices available. Working with FCBT gives you access to negotiated rates on a million hotels globally via Expedia, Booking.com or our own negotiated rates with exclusives like free room upgrades, free breakfast and early check-in or late check-out. However you wish to book, whether on the phone with an expert or online via the platform, the choice is yours!
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LOCAL EXPERTISE
When you call us, you’ll get straight through to your local team so you’ll always speak to a real person. Face-to-face interaction is important to us, which is why we visit you regularly throughout the year. We have over 20 locations across the UK and
CITIES:
LONDON BRISTOL LEEDS MANCHESTER BIRMINGHAM
Ireland, so you’re never far from one of our
OXFORD
offices. Because we’re local, we understand
CAMBRIDGE
your unique local business needs.
DUBLIN BRIGHTON
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TRAVEL PLATFORM
HelloFCBT offers many features including:
From pre-trip to post-trip and everything in between, HelloFCBT is your travel platform for hotels, flights, rail and car hire. Implementation is easy; we can get you up and running and making bookings quickly and efficiently. Getting started doesn’t have to be complicated, it can be done all in one day. We can then work with you to tailor the platform for all your needs and make it work for your business structure.
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ON THE MOVE
Sam :] our pocket travel assistant is the go-to app for when you’re on the move. This app is our gamechanger… it’s not just an itinerary wallet. Sam organises your travel, sends you up to date information like weather and traffic updates, allows you to make flight changes, has access to our live chat and sends you city guides for your destination.
BENEFITS: T
EIP
REC
• Flight bookings • Itinerary management • Travel notifications and live updates • Online check-in • Share itinerary with colleagues • Taxis and transfers • Calendar sync • Consultant chat • Weather updates • Destination information • Gamification stats
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CORPORATE SOCIAL RESPONSIBILITY
Flight Centre Travel Group harnesses the collective goodness of our people, industry partners and customers to give back to the communities where we work, live and travel.
CARBON OFFSETTING
WILDHEARTS
Flight Centre in the UK has teamed up with
Using profits from sales of their products,
Susterra to offset all our staff travel to and from
Wildhearts (our office stationery provider)
work conferences in the UK and overseas by
generously offers loans, helping reduce the
investing in projects that reduce emissions. Most
impact of poverty and changing lives locally
We have chosen to sponsor a primary school in a
recently we have invested in a wind power project
and globally.
township called Soweto, south west of Johannesburg,
located in the Maharashtra Region of India which
where we can make a real difference to the lives of
delivers renewable electricity to the southern
ENERGY CONSUMPTION
children. In addition, the Flight Centre Foundation
region grid, replacing more carbon intensive fossil
Flight Centre is actively working to reduce our
also partners with UK charities that are nominated
fuel energy sources. This project has also driven
consumption across all our offices and stores
and chosen by our people each year.
additional employment and infrastructure in the
with our teams. Through energy efficiency and
local community.
encouraging reduction our offices and people
FLIGHT CENTRE FOUNDATION
actively impact our energy consumption.
RECYCLING AND WASTE REDUCTION
WORLDWISE
Flight Centre Business Travel has taken significant
At Flight Centre, we have made a commitment
steps to reduce the amount of waste we produce:
with our Responsible Travel Charter that guides us in promoting and selling travel that respects
• Ensuring all our stores and offices have recycling bins that are easily accessible and available • Printing information only when necessary and using double-sided copying • Sourcing and using recycled, unbleached and 100% post-consumer paper for printed materials whenever possible • Donating old computers and mobile phones to charity
human rights, the environment, and social equality. Worldwise is the passionate team ensuring that we uphold these ideals and develop a strategy to always be improving on our four areas of focus.
PEOPLE Equal privileges and rights are central to the way we operate. Flight Centre Travel Group is committed to having a diverse workforce at all levels and believes that as a global player in the travel industry, we have the opportunity to lead the way and bring about change.
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LEISURE
We’re confident you’ll become so reliant on us for all your business travel, you’ll want the same service when it comes to planning your time out of the office. Wherever you want to go, Flight Centre is here to make sure your next holiday is all travel, no worries. WE TAILOR-MAKE IT EASY We won’t simply pull a package deal off the
If you’re looking to relax on a beach, our Escapes
shelf. We’ll listen to your unique travel needs,
offer the perfect get away. And when you want to
no matter how complex, and use our ‘holiday know-
really explore one or more destinations, let us create
how’ to create itineraries designed specifically for you,
a Journeys itinerary unique to you. Each Journey and
based on your travel style and budget. Pop in for a
Escape holiday includes international flights, transfers
cup of tea in one of our 80+ high street locations,
and a choice of 4 and 5 star accommodation –
chat with us online or call us - whatever works for
just sit back and let us take care of all the details.
you. Then just put your feet up while we do all the leg work. Our flexible payment options also make it easy on your pocket, with low deposits for selected holidays.
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CONTACT
flightcentrebusinesstravel.co.uk enquiry@flightcentrebusinesstravel.co.uk 0208 336 6475
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