Flight Centre Business Travel - Customer Offering

From pre-trip to post-trip and everything in between, HelloFCBT is your all-in-one travel platform.

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CONTENTS

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Profile management

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Booking

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Policy

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Payment

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Communication

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On the move

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Expense management

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Traveller tracking

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Reporting

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WELCOME

At Flight Centre Business Travel we believe that travel doesn’t need to be complicated. Booking and managing travel is easy on our travel platform HelloFCBT.

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PROFILE MANAGEMENT

All information can be updated in one place by any user, so whether you book one day online and with your Travel Expert the next, all the information will already be in there.

• All your details are stored in one place • Frequent flyer numbers can be added • We can pre-assign travellers to the departments they work in, giving you complete control

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BOOKING

You can book rail, car hire, flights and hotels all in one place - any seat, any airline, anytime.

RAIL Using single sign-on your company can access their rail bookings. Our search function allows you to search by departure time or price, meaning you can find the best train tickets for your trip. Any rail cards or discounts can be added to save your company paying out more when they don’t have to.

CAR HIRE We use multiple car hire providers including Avis, Hertz and Europcar. Rental cars can be booked in advance and paid for locally by the traveller.

I just made a booking in under 2 minutes!

FLIGHTS Booking flights is simple, quick and can be done in less than 2 minutes.

Bookings can be made by the traveller themselves or by a travel booker on behalf of your travellers.

Our flight search function can sort by price or scheduled departure, and you can search for a return trip, one way flights or a multidestination trip.

If you have company negotiated rates these can be loaded into HelloFCBT, so those fares and our fares can be viewed by all those in your company. You can book any flights including low cost carriers.

HelloFCBT is also NDC ready.

HOTELS Our negotiated rates can include benefits such as free breakfast and early check-in or late check-out. Through HelloFCBT you can book hotels via Expedia, Booking.com or using our very own Flight Centre Business Travel negotiated rates - it’s all in one place!

Depending on the option you select you can pay in advance before your travellers arrive or on arrival at your destination.

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POLICY

PAYMENT

Book

To help keep your traveller’s spending within your policy, we can set up a traffic light system that will guide bookings into the correct price range.

We understand that in business sometimes last-minute bookings can’t be avoided and therefore there are times where average prices can’t be met, so we don’t prevent any bookings from going through. When an out-of-policy booking is made the travel approver is notified so they are aware of any spends that may be a bit more than planned.

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We make it easy for you to choose to pay on account or via a loaded company credit card.

If you have a department that needs to use a card specific to their area, this can be done at the time of payment, making it easier to separate out your travel spend.

Approved

Paid

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NEED A HAND SPEEDING UP YOUR BOOKINGS? NO WORRIES

COMMUNICATION Whatever your business needs, our experts will take care of all your travel plans, so you can take care of your business.

Many hands make flights work.

flightcentrebusinesstravel.co.uk

At the end of the day it’s people and relationships that make your business world go round. We make it easy to keep all channels of communication open!

LIVE CHAT

TRAVEL EXPERT

If you want to check you added that bag or have a question about how to make your rail booking, our live chat will get you the quickest response during business hours.

Need a hand getting your travel booked?

Our Travel Experts are perfectly placed to handle all your bookings, particularly any complex travel you have.

24 HOUR EMERGENCY ASSISTANCE

On the phone or over email, our Experts can handle all your travel needs. With over 20 locations across the UK and Ireland, we’re always close at hand.

At Flight Centre Business Travel we are always close at hand. So if there’s ever an emergency, even if it’s the middle of the night in the UK, our international emergency assistance team will always have your back.

BILLBOARD ANNOUNCEMENT Any important messaging that you want everyone using the platform to see can be easily added and customised on this convenient announcement function.

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Speak with Hayley, your Travel Expert.

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ON THE MOVE

Sam:] our travel app can tell you whether to pack a brolly or where to find the best sushi! You can even use Sam to re-arrange your flights if that quick meeting has turned into a nail-biting contract signing.

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SAM CAN: • Organise your travel

MAILBOX

MAILBOX

4 New Messages

4 New Messages

• Send check-in reminders • Send you up to date information like weather and traffic updates • Allow you to make flight changes • Give you access to our live chat • Send you city guides for your destination • Provide you with security alerts

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EXPENSES

EXPENSE MANAGEMENT

When you’re travelling for business there tends to be a lot of tiny spends that just seem to add up. Through HelloFCBT we can help you with your expenses!

All you have to do is take a photo of your receipt through the expenses section of the app and you’re good to go!

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As with everything at Flight Centre Business Travel, we like to make it easy; managing your expenses should be the same. That’s why we’ve chosen to partner with Certify.

As a leading provider of automated expense management software, Certify delivers on making spend as simple as possible to ensure that expenses don’t add to the headache of business travel.

IPT

E REC

Seamlessly integrated with our app Sam, our partnership with Certify allows your travellers to earn some time back in their day and alleviate the pain associated with completing expense reports. For managers and finance teams, our Certify partnership allows for access to traveller spend so you can monitor employee business travel behaviour and make educated spend decisions before they happen.

MAILBOX

MAILBOX

4 New Messages

4 New Messages

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TRAVELLER TRACKING

We understand how important Duty of Care is to any business, no matter the size.

That’s why we provide you with an effective solution that lets you view your travellers’ whereabouts anywhere in the world.

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Our traveller tracking pulls through individuals flight details, so you can not only see who is where now, but where they will be next.

HelloFCBT will also show you in real time the location of each traveller, giving you the ability to view everyone at a quick glance.

To keep it simple, we ensure that only those that need to, will see company-wide tracking. Your bookers and managers can monitor their teams, while travellers can keep an eye on themselves.

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REPORTING

Knowing what you’ve spent and how much your employees are travelling is important.

The platform helps you break this all down, showing key stats that are important to you, making it straightforward to access and analyse. We’ll show you have much you’ve spent and how much you have saved, as well as listing your top destinations, the top airlines used and who your top travellers are.

KEY REPORT • High level travel programme overview • Spend breakdown: see your company’s spend on airfares, hotels, car hire and rail tickets • Airlines: view your top 5 airlines by spend • Travellers: compare your top 10 travellers by spend and number of ticket • City pair destinations: view your most booked city pairs by air and compare them with the previous year • Online bookings: view the percentage of online bookings by air, hotel, car and rail bookings and your overall online adoption rate • Advance booking: understand how far in advance your bookings are made and identify opportunities for improvement

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CONTACT

flightcentrebusinesstravel.co.uk enquiry@flightcentrebusinesstravel.co.uk 0208 336 6475