NEWS
The FCM/RSA team collected the award from awards host Dara O’Briain including Graham Ross, Hayley France, Dominic Hall, Joanne Adkins, Neelam Heer and Andrew Cameron
FCM steals the show FCM Travel Solutions triumphed at the prestigious 2020 Business Travel Awards in January, winning the top accolade of Travel Team of the Year together with the travel management company’s client RSA Insurance plc. Organised in conjunction with Buying Business Travel magazine, the Business Travel Awards recognise and celebrate the achievements of the travel industry’s leading businesses, teams and individuals, who have performed outstandingly in their chosen field over the last 12 months. The FCM/RSA Insurance plc Travel Team have rejuvenated RSA’s entire
16
Issue 8
travel programme over that period. Many travellers were previously booking their own flights and hotels outside of policy because they had lost faith in the incumbent TMC due to poor service levels and outdated technology solutions. RSA procurement was inundated with complaints from unhappy travellers and bookers. Thanks to working in partnership to bring unprecedented consistency and professionalism to the travel programme, the FCM/RSA team succeeded in ensuring vastly improved traveller and booker satisfaction levels. They also introduced innovative technology, created impressive efficiencies and when tasked with reducing RSA’s
overall travel spend by 11%, achieved a 13% reduction, ensuring significant cost savings. The judges praised the FCM/RSA Travel Team saying: “Working with RSA Insurance, FCM showed a holistic approach and a good understanding of their client – leading to good results. Judges also felt the pair were a winner as it was a perfect example of technology transforming the travel experience for the better.” Graham Ross, UK General Manager FCM Travel Solutions said: “It is a tribute to the dedication and innovation that the whole team has shown in rejuvenating RSA’s travel programme and delivering outstanding results.”
