FLW Tornado Emergency Book

Updated: 10 Jan 11

Family Assistance Center (573) 596-0212 Emergency Operations Center (573) 563-4045

Table of Contents

Family Assistance Center…………………………….……. pg. 1 Military and Family Life Consultants……………………….pg. 1 Behavioral Health Services……………………………...….pg. 1 Directorate of Emergency Services………………………..pg. 2 Claims…………………………………………………………pg .3 Services (DOL, mail, laundry, etc)..…………………..……pg. 4 Lost & Found …………………………..……………………pg. 4 School information…………………………………………...pg. 5 Childcare………………………………………………………pg. 6 Local Community Assistance………….……………………pg. 6 Donation Distribution………………………………………..pg. 7 Contact Information………………………………………….pg. 8 Town Hall Meeting – Monday & Wednesday 1800 at StoneGate Community Center (until further notice)

Family Assistance Center Army Community Service Center, Building 486, Replacement Avenue 573-596-0212 Operating Hours Effective Monday, 10 Jan 11, operational hours are 0730-1630, Mon-Fri. • FREE Childcare available while utilizing services at the FAC • Lending Locker (pots, pans, dishes, high chairs etc) • Army Emergency Relief (Interest free loans) Collection and distribution of donations at USO

See page 7

Feeling Overwhelmed? Help is Available Military and Family Life Consultants is available to help you cope with normal reactions to the stress resulting from this event or any other stressful event in your lives 24 – 7 – 365 & confidential (573) 855-3269 (573) 855-3283 (573) 212-0739 Child and Youth Behavioral Consultants (573) 337-1929 (573) 528-4928 Child and Youth Behavioral Consultants (Schools) 573 337-3030 573 337-3081 Behavioral Health Services 596-0521 General Leonard Wood Army Community Hospital (GLWACH) Room 63 on the basement level

Open to service members and their dependents on a walk-in basis.

Hours Mon, Thurs, Fri - 7:30am to 4:30pm / Tues-Wed - 7:30am to 6pm After hours support is available 24/7 through the GLWACH emergency room, 596-0456.

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Directorate of Emergency Services Emergency Military Police Desk N. Piney Hills Command Post FLW Fire Department (Non Emergency) Director DES, LTC Porterfield lee.m.porterfield@us.army.mil Deputy Director DES, Mr. Rose don.rose@us.army.mil

911 (573) 596-6141 (573) 528-3978 (573) 596-0883 (573) 528-3868 (573) 528-3963

Lost & Found (See page 4) Fire Prevention Tips Smoke Detectors: *Check and test your smoke detectors *If your detector is chirping or beeping replace the battery *Notify Balfour Beatty immediately if your smoke detector does not work Space Heaters: *The use of gasoline, kerosene, or other flammable liquid space heaters is prohibited. *Portable electric space heaters are authorized *Heaters must be UL or FM listed, labeled, and equipped with a tip-over safety switch. *Maintain a clearance of at least 36 inches from anything that can burn. *Avoid using electrical heaters in area that may come in contact with water. *DO NOT use stove as an alternate heat source, this can produce toxic fumes. *DO NOT use space heaters to try and thaw out frozen pipes

Candles: *Never leave lit candles unattended (in a vacated room or when going to bed). *Place candles on a sturdy non-combustible base away from anything that can burn. *Keep anything that can burn at least three feet from the flame. *Keep children and pets away from candles.

Electricity: *DO NOT run extension cords from your house to a neighboring house *Stay away from all downed power lines. *Even cable and telephone lines can deliver a deadly electrical shock if an electric line as crossed them elsewhere in the system

*If you see or smell smoke DON’T hesitate calling 9-1-1

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Claims Office of the Staff Judge Advocate

(573) 596-0627

U.S. Army Claims Service 316 Missouri Avenue, Building 315, 2nd Floor, Rm 227, • You have up to 2 YEARS to file a claim!

• Save ALL receipts, including lodging • Document what you have and what you’ve lost.

• Use photos, inventories from moves etc • Contact YOUR insurance carrier first and file a claim with them.

• Personal Claims Act may pay for damages to property after, or in lieu of, insurance.

• Deductibles will be reimbursed.

• Automobiles, spoiled food, personal property covered.

• $100,000 limit to coverage.

• Moving costs paid under JFTR. • Lodging expenses reimbursement OK – not to exceed 30 days.

•Per diem authorized at 100% Soldier and dependents 12 and up.

•Per diem at 50% for under 12 years old.

•Lodging = up to $78 a day. / Per diem rate = $46 a day.

•Statement of non-availability not required.

•Rental cars cost may be reimbursed for up to 4 days for determination purposes.

•Up to 10 additional days authorized if vehicle needs replacement or repair (14 days total).

•Time can be extended based on individual circumstances.

•One vehicle per family. Smallest class of car.

•Insurance first, receipts needed.

•Expedited Claims Recovery / Exception to Policy has been granted!

•Itemization no longer required for those who have a total or substantially total loss •Claims personnel will document losses by on-site inspections, photography, detailed oral interviews, available HHG inventories •Claims personnel will estimate total value of loss from which a settlement will be reached •Can still itemize if you believe that a more favorable settlement will result •New Deductible Claim Policy / When only filing a claim for a private insurance deductible: •No longer to need to itemize your entire claim •Just need to show proof that a claim has been filed and the amount of the deductible • Questions?? Just Call. Appointments made to meet your needs.

• Claims filing at JAG (Bldg 315) & ACS (Bldg 486) – thru Jan 9

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Lost & Found If you find items that were moved by the tornado please turn them in at the Military Police Station, building 1000, phone 6-6141 or the North Piney Hills Housing Area MP Command Post on Oklahoma Avenue, phone 5283978.

If you lost items during the tornado please check with the Military Police Station, building 1000, phone 6-6141 or the North Piney Hills Housing Area MP Command Post on Oklahoma Avenue, phone 528-3978.

Services DOL/Transportation • Soldiers who were affected by the lost of OCIE/CIF items please contact Michelle Jones at CIF (596-8835) and a replacement issue will be made.

• Soldiers who require uniforms should contact SJA to submit a claim for damaged or destroyed uniforms. Once the claim is processed, uniforms may be obtained from the Military Clothing Sales Store.

• To schedule an appointment for Household Goods, please contact the Personal Property Office at 596-0903. Business hours are 0700-1800.

• A storage container has been placed in the Specker Parking lot for any articles that are lost and found. Keys to the container may be obtained at the Incident Command Post.

• Transportation will stop the dedicated bus run from Morelli Heights to any location on the installation effective at 2000 tomorrow. Anyone who does require transportation please call 573-596-0814, and ask for a pickup.

Food Service Starting Jan 5 , DFAC 2105 hours will close at 2000 hours.

DFAC 2105 Hours of Operation: Monday – Saturday Breakfast: 0500 – 0730 / Lunch: 1100 -1230 / Dinner: 1700 -1830 Night meal: 1930 - 0230, Dinner menu served from 1930 - 2230, Breakfast menu served: 2230 – 0230

FREE Laundry Information Family & MWR is providing access to washers and dryers & supplies at no cost - Bldg 3230 - NCO Academy area

Family Housing Work Order 573-329-4000.

Mail Fort Leonard Wood Postal Service (573) 329-5909 •If there is a mailbox standing, mail IS being delivered. If you want mail rerouted – contact the number above, or go to the FLW Post Office •UPS & FedEx is delivering to ACS, Bldg 486 4

School Information Waynesville Schools School Liaison Office , 573-596-0357 Bldg. 470 Replacement Avenue.

Dr. Tom Elliot, Director 573-774-6002 Waynesville R-VI School District Transportation Office

Bus Routes: High School/Middle School Bus Stop Location Thayer @ Williams Thayer @ Thayer 6:23 AM Piney Hills @ Williams 10 Sibert Sibert @ Delafield Delafield @ Goethals 13 Goethals Goethals @ Jadwin Jadwin @ Newton Ct Jadwin @ Delafield Delafield @ Gridley Lp Delafield @ Gridley Lp Shelter Middle School High School

Route: 25A 6:22 AM 6:24 AM 6:25 AM 6:27 AM 6:28 AM 6:29 AM 6:30 AM 6:31 AM 6:32 AM 6:34 AM 6:35 AM 7:00 AM 7:05 AM

NOTE: 2:30PM pick up from High School

Thayer Route: 78B Bus Stop Location 10 Sibert Sibert @ Delafield Delafield @ Goethals 13 Goethals Goethals @ Jadwin Jadwin @ Newton Ct Jadwin @ Delafield Delafield @ Gridley Lp Delafield @ Gridley Lp Shelter Thayer Elementary

Pick Up 7:45 AM 7:46 AM 7:47 AM 7:48 AM 7:49 AM 7:50 AM 7:51 AM 7:53 AM 7:54 AM 8:00 AM

NOTE: Leave Thayer at 3:30PM Bus Stop Drop off between 3:45PM - 3:55PM

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Childcare Child, Youth & School Services 573-596-0200 Bldg. 470 Replacement Avenue • Kids on Site care is available at Bldg 486 for those Families

conducting business at the FAC. • Families will not be charged for KOS usage.

Child and Youth Behavioral Consultants (573) 337-1929 (573) 528-4928 Child and Youth Behavioral Consultants (Schools) 573 337-3030 573 337-3081

Local Community Assistance On all three below, Soldiers need to go to their Command Sergeant Major.

Ehrhardt Properties Room Rates for tornado impacted Soldiers and their Families.

- Friday night only (day of tornado Dec 31, 10 ), FREE - Each following night, as long as they need it, $49/night.

- they have three hotel properties that are pet friendly for families with pets.

Committee of 50 has financial support available for tornado impacted Soldiers and their Families.

Wounded Warrior Fund can provide funding to tornado impacted Soldiers (and their Families) needing money that is not available through other sources.

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Donations USO Bldg. 805, Iowa Ave 573-329-2039 Mon-Sun 9:00 am-6:00 pm Items Available at the USO: Non-perishable Food Items (including baby food) • Clothing - New & Used - Infant Clothing – all sizes • Shoes – (adult, children, infant) • Strollers / Car Seats / Bouncers / Baby Walkers • Diapers / Baby wipes / Baby hygiene items • Bed linens / Pillows / Blankets / Quilts • Personal hygiene items • Small Kitchen Appliances • Dishware / utensils • Washer / Dryer (2 sets) • Children’s toys • Bicycles • Books (Children, youth, adult) • Cleaning supplies / Rubber gloves • Mops / Brooms / Dustpans • Hazard masks, use during cleaning • Laundry supplies • Towels / wash cloths / dish towels • Shower curtains • Sanitary wipes / gel NOTE: • Toilet paper / Paper towels • Small first aid kits Donated items grow each • Cat food / Litter / Dog Food day, please call or check back frequently for items you require.

If you are looking for specific items, please call ACS at 596-0212 and they will make every attempt to located those items for you.

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Contact Information for Fort Leonard Wood Tornado Victims Family Assistance Center (FAC)

(573) 596-0212

Army Community Service, Bldg 486 Replacement Ave

Emergency Operations Center

(573) 563-4045

Emergency

911

Military Police

(573) 596-6141

N. Piney Hills Command Post

(573) 528-3978

DES Director, LTC Porterfield

(573) 528-3868

DES Deputy Director, Mr Rose

(573) 528-3963

Fire Department (non-emergency)

(573) 596-0883

Garrison Command Email: chuck.williams@us.army.mil

(573) 563-4004 (573) 452-3814 (cell)

Garrison CSM

(573) 528-6737

Prior to calling the Garrison CSM – please check in with your CSM.

American Red Cross Bldg496, Replacement Ave

(573) 596-0300

Staff Judge Advocate 316 Missouri Ave, 2nd Floor (573) 596-0627 Be sure to contact YOUR insurance Carrier first Processing claims at ACS starting Jan 4

Balfour Beatty Communities

(573) 329-3105

Bldg 470 Replacement Ave, Rm 1208

Stonegate Community Center

235 Ellis St

(573) 329-0122

Processing claims at ACS starting Jan 4

Furniture Warehouse

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2313 Railroad Ave

(573) 596-0972

DOL Transportation

(573) 596-0814

From Morelli Height to anywhere 0600-1800 Transportation 4th MEB EOC

(573) 596-1485

Contact Information Continued Housing For packing & storing of household items

(573) 596-0903

Waynesville School District – Tom Elliot

(573) 774-6002

Child, Youth & School Services School Liaison Office

(573) 596-0200 (573) 596-0357

470 Replacement Ave

Garrison Chaplain

(573) 596-4906

Behavioral Health Services

(573) 596-0521

Lost Pets (or found) FLW Vet Clinic

(573)596-0094

2399 Minnesota Ave

Animal Rescue & Foster SGT Paramore

(573) 528-3421

Donation Drop Off & Distribution Coordination thru ACS

(573) 596-0212 (573) 329-2039

USO - Bldg 805, Iowa Ave 12pm-6pm

Fort Leonard Wood Thrift Shop

(573) 329-4707

Bldg 493, Replacement Ave M-F 9am-2pm - week of Jan 3-7 – for tornado victims only

Full Tilt Riders MC

(573) 452-1180

To help, move, clean debris etc.

King Solomon’s Lodge #15

(907) 223-2004

Mr John Williams

Cable America

(573) 336-5284

FLW Postal Service

(573) 329-5909

ID Card Facility

(573) 596-0744

Mon – Wed & Fri 6am-4pm** / Thur 6am-12pm **Closed for lunch 11:30am- 12:30pm

MSCoE Staff Duty Office

(573) 563-6126/6127

For Updated Information: FLW Web Page: MWR Web Page: MWR Facebook: Garrison Facebook:

www.wood.army.mil www.fortleonardwoodmwr.com www.facebook.com/mwr.ftwood Fort-Leonard-Wood-Garrison-Command

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Information

at your fingertips MWR Marketing 1000 South Dakota Ave Fort Leonard Wood, MO (573) 596-0117