MARKETING & CUSTOMER SERVICE NEWSLETTER
ISSUE
11 NOVEMBER 2012
this issue CUSTOMER SERVICE The purpose of a business is to create a customer who creates customers. OPEX & OPEX REFRESHER TRAINING DATES
OPEX 27 NOV 0730-1630 AMCC
OPEX Refresher 28 NOV 0800-1130 or 1300-1630 AMCC
Remember space is limited to 28 per session so please get your staff registered now. The Refresher is for front line staff. Anyone who is a rater is to attend the Sustaining the Covenant Management Workshop.
TEAM MEMBER ORIENTATION Held at Audie Murphy’s Community Center
NOV 14-16 DEC 12-15 TMO is required within the 1st 90 days of hire. Contact Ruby O'Dell to sign up your new staff for training!
Customer Service isn’t a department, it’s an attitude!
Marketing P.1 Customer Service P.1 Tool, Tidbits, and Trends P.2 The WOW Factor P.2 Upcoming Events P.3 Web Hits P.3 Key Marketing Dates P.3 Sponsorship P.4 TEAM FMWR P.6 Professional Development P.6
A Time of Reflection and Thanks November brings us, Veteran’s Day, Thanksgiving and Month of the Military Family – three very important things to reflect upon at this time of year. Since the founding of our nation, there have been those who have been willing to take up arms and defend our freedom. From Valley Forge to Gettysburg, from Verdun to Manila, from Pusan to Bosnia to the Global War on Terror, brave men and women, from all walks of life have left the comforts of the familiar, leaving Family and friends, to defend our way of life and the freedoms many take for granted. November is a time to show heartfelt appreciation to all who have served and are currently serving our great country in the military. It is our all volunteer force that serves each day so that we may enjoy the things that we are thankful for. Family, friends, our freedom, it is these things in that our Military fight for. In our military families, we see the best our country has to offer. They demonstrate the virtues that have made America great for more than two centuries and the values that will preserve our greatness for centuries to come. With loved ones serving far from home, military spouses take on the work of two. Their children show courage and resilience as they move from base to base, school to school, home to home. And even through the strain of deployment, military families strengthen the fabric of each community they touch and enrich our national life as shining examples of patriotism. We are very lucky in Family & MWR to provide programs and services to those who sacrifice so much so that other can live free. Less than 1% of the U.S. population steps up to serve, and we should be honored to be a part of something that is so much bigger than us. Being a Soldier or a Family member of a Soldier is not an easy job, FMWR has the opportunity to make a difference in the lives of Soldiers and Families through our FMWR programs. So as we head into November, we ask that you take the time to say thank you to the Soldiers and Family members that come through your doors every day. We would also like to take this time to thank our FMWR Team members who continue to support the Army and the Family and MWR mission every day!
“We are a customer driven organization. Without our customers, we would cease to exist. They have a choice – help them choose MWR by being diligent about ourselves, our facilities and our customer service!” Mr. K. Wayne Bardell, Director FMWR Fort Leonard Wood
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