FM Director October 2024

In this issue:

Green Facilities

– Making a real difference through greener cleaning

Cleanology’s first ESG Director on driving positive change in the FM industry Exclusively for FM industry leaders

Alan Stenson

A Greener Clean, Guaranteed.

Innovation, sustainability, and reliability - Green Facilities does commercial cleaning better. It’s our dedication to working with you that sets us apart from our competitors. Our commitment starts before we enter your site – and doesn’t finish until long after.

Leisure

Offices

Museums

Schools

Retailers and

Countdown to Net Zero

Welcome to the October edition of FM Director!

This month we are talking about an issue that’s high on everyone’s priority list right now – sustainability. We are almost 25 years away from the Net Zero 2050 deadline, and while many businesses are making significant efforts to do their bit, there’s still a long way to go.

In this issue we talk to several people in the FM industry who are doing big things to help the UK reduce its carbon footprint to meet the 2050 marker. Alan Stenson, CEO of Neutral Carbon Zone, talks exclusively to us about their work, including the fantastic Tree in a Million initiative that aims to plant a million trees in an effort to combat deforestation and promote environmental sustainability.

We speak to Manu Sareen who founded Green Facilities Management Ltd after becoming tired of the unethical practices he consistently witnessed while working as franchisee for a multinational cleaning franchised business. He knew it could be done better, and so Green Facilities was born!

We also hear from Kate Lovell, Cleanology’s first ever ESG Director, who tells us how the company’s focus on sustainability is helping to drive positive change in the FM industry.

As well as the above, we also have lots of other insightful interviews and features for you to enjoy, and as always, if you have anything you’d like us to cover in an upcoming issue, please drop me a line!

Thank you,

Claire Middleton

claire.middleton@businessdailygroup.co.uk

01482 782287

fmdirector@fmbusinessdaily.com

“We have to take action now”

Sustainability is big on business owners’ priority lists right now. With the UK government’s Net Zero 2050 legislation putting the pressure on, businesses need to do all they can to reduce their carbon footprint

Cleanology’s focus on sustainability is helping to drive positive change in the FM industry

Commercial and office cleaning company Cleanology recognises that sustainability is a ‘number one priority’ for the FM industry, even in the current testing economic climate

What Facilities Managers Need to Know about Indoor Air Quality

Indoor air quality (IAQ) has become a critical focus in facilities management, driven by increasing awareness of the health risks associated with poor ventilation. Here, David Millward, Product Manager at Elta Group outlines the essential elements of IAQ and the steps needed to maintain optimal air quality

Managing

Editor Claire Middleton

Designer and Production Manager

Chris Cassidy

James Jackaman

Louise Bristowe-Harrison

Managing Director Cheryl Ellerington

Published by FM Business Daily, Linacre House, Dark Lane, Braunston NN11 7HU © 2024 FM Business Daily. All rights reserved. Reproduction of the contents of this magazine in any manner whatsoever is prohibited without prior consent from the publisher. No part of this magazine may be used or reproduced in any manner for the purpose of training artificial intelligence technologies or systems. For subscription enquiries and to make sure you get your copy of FM Director please ring 01482 782287 or email fmdirector@fmbusinessdaily.com

The views expressed in the articles reflect the author’s opinions and do not necessarily reflect the views of the publisher and editor. The published material, adverts, editorials, images and all other content is published in good faith.

“We have to take action now”

Sustainability is big on business owners’ priority lists right now. With the UK government’s Net Zero 2050 legislation putting the pressure on, businesses need to do all they can to reduce their carbon footprint

Neutral Carbon Zone (NCZ) to the rescue! Helping businesses embrace their environmental responsibility and assisting them to understand – and reduce – their carbon footprint, NCZ is the go-to for guidance on every step of the journey towards sustainability.

NCZ provides businesses with a range of services designed specifically to help them reach their sustainability goals - from carbon conscious events and carbon measured services, to carbon credits and award and certification programmes.

Tree in a Million

One of their most popular initiatives with businesses is the Tree in a Million campaign, created in partnership with the Forest of Marston Vale Trust.

“Tree in a Million was created to enable people to physically do something about climate change,” Alan Stenson, CEO of NCZ, explains.

“Although it’s great to get reports and go down the route of carbon offsetting to balance your footprint, it’s not something that everyone can necessarily understand that well.

“But if you can get people out of the office and into a field helping us on our reforestation campaign, then they’re quite literally giving back to the local community and doing something good for the environment.”

NCZ’s Tree in a Million initiative has been very well-received so far, as Alan explains: “It’s been popular, and it’s been it’s a lot of fun. People like to get out, plant some trees and have a bit of a laugh while they’re doing it.

Tree in a Million was created to enable people to physically do something about climate change

It’s been popular, and it’s been it’s a lot of fun. People like to get out, plant some trees and have a bit of a laugh while they’re doing it

“It doesn’t really matter if it’s raining, or if it’s cold, you just wrap up, get a coffee in your hand and have a bit of fun!”

So how does it work? The campaign’s aim is to plant a million trees in an effort to combat deforestation and promote environmental sustainability.

Each tree is carefully selected and planted in specific areas in which reforestation is most needed.

There are several ways people can get involved; they can make a donation towards tree planting efforts or volunteer to help with planting and maintenance.

By being part of Tree in a Million, people will be able to contribute to the restoration of ecosystems, fight climate change, and help to create a greener future.

In just five years, this initiative has planted an impressive 10,000 trees, providing over £1 million benefit to the UK. Click here to find out how you can get involved.

Trends in sustainability and shifts in attitudes With sustainability such a hot topic these days, it’s interesting to speculate about what the trends in the coming year will look like.

Alan says: “Services providers will need to provide greater levels of detail and insight into ESG factors, thanks to increased pressure being put on businesses to report on the environmental impact of their decisions.”

Alan also explains how he has observed a significant shift in attitudes towards sustainability in recent years.

It doesn’t really matter if it’s raining, or if it’s cold, you just wrap up, get a coffee in your hand and have a bit of fun!

He says that while there is still a range of perspectives, more businesses are coming to recognise the huge importance of reducing carbon emissions and taking action, even if it means incurring additional costs.

We have to take action now

He puts this change down to a combination of factors such as increased awareness of climate change, regulatory pressures, and the desire to improve brand reputation and attract customers.

He also believes that the Covid pandemic was another significant catalyst for this change in attitudes, as people saw the physical impact of reduced carbon emissions on the environment when life came to a virtual standstill.

“In lockdown, carbon emissions dropped and we saw huge changes right in front of our eyes,” Alan says. “We saw nature come back; there was an abundance of crops, and animals seen in areas that they hadn’t been in for decades. People couldn’t deny it, the link between reduced carbon emissions and the renewal of nature was there for all to see. And I think from then on, people have been keen to do all they can to get back to that point.”

Alan continued: “It’s unfortunate that it took a pandemic to make people see the truth, but lessons can be still learned from the fact that it’s not about restricting people or stopping people from doing things. It’s about doing things differently. As an organisation ourselves, we want our customers to become as successful as humanly possible. We want them to make money and grow their businesses. But we want them to get there as efficiently as they can. This isn’t going away, it’s something that is getting more and more important. We’re getting closer and closer to the target year and we’re running out of time.

“We have to take action now.”

For more information about NCZ, please visit www.neutralcarbonzone.com

Green cleaning: Good for clients and good for the planet!

With the ever-growing pressure on all industries to reduce their carbon footprint, particularly in the wake of the UK government’s net zero 2050 legislation, businesses are increasingly looking at ways they can soften their impact on the environment

One way to do this is by looking at the contractors in your supply chain and making sure - where you can – you make greener choices.

One of these greener choices is Green Facilities Management Ltd., an eco-friendly commercial cleaning company created from the frustrations of its founder, Manu Sareen. Manu was tired of the unethical practices he consistently witnessed while working as Franchisee for a Multinational cleaning Franchised businesses. He knew it could be done better, and so Green Facilities was born!

That was almost 15 years ago now and the company has been growing steadily ever since. Today, it is an ISO9001, ISO14001, and ISO 45001 company with a dedicated team of skilled and experienced operatives, carrying out regular, periodic and one-off contract cleaning services for offices, retail stores, pubs and clubs, as well as Gyms and Health Clubs across London.

FM Director ’s Claire Middleton recently sat down with Manu Sareen, founder and CEO of Green Facilities, to find out more about the company and its sustainability-led values.

Starting with what led him to establish Green Facilities, Manu explained: “Prior to this, I was a franchisee for a big international cleaning company for five years. It didn’t go very well. The Franchisor wasn’t great, and I lost everything, including my house as a franchisee.

“The way the Franchisor worked was very unethical. The cleaning industry is poorly regulated, and some companies take advantage of that. I learned my lesson the hard way.

The way the Franchisor worked was very unethical. The cleaning industry is poorly regulated, and some companies take advantage of that

You always need to look for new clients; you can’t rely on one big company because losing them means losing everything

“That’s when I decided that rather than try something different, I’d start my own cleaning company and try to be as ethical as possible. We’ve grown steadily ever since. Next year, we’ll celebrate our 15th anniversary, which is a big achievement. I’m very happy and proud to be where we are today.”

Although Green Facilities is in a good place now, Manu faced his fair share of challenges in the beginning, as does anyone starting out with a brand-new business.

He explained: “When I was a franchisee, my role was to manage operations and ensure clients were happy with our services. As a franchisee, I didn’t get involved with sales and marketing, the tendering process, etc. When I started out with Green Facilities, it took a

lot of work to get new clients on board. Luckily, one of my previous clients – a large chain of health clubs - supported me by moving their business to Green Facilities, so things were great for the first couple of years.

We were looking after seven of their large health clubs and all was well. That was until they were bought out by a vast international company that decided to move their contract to a national contractor. We lost everything in the space of a month and had to start all over again.

“It taught me that you shouldn’t have all your eggs in one basket. You always need to look for new clients; you can’t rely on one big company because losing them means losing everything.”

And so what did Manu do next? He picked himself up and got back out there! “I’d been taught a hard lesson, but I was determined to carry on. I started working hard on sales, making cold calls and visiting potential clients in person.

“It was hard work,” Manu said. “I didn’t know how to price a contract, and understanding pricing and tendering for work took me a couple of years. And because I had no money, the investment in the company was very minimal, so it was tough.

But, after five years, the brand started growing as we managed to influence like-minded clients who wanted to work with ethical partners.

Green Facilities ticked all the boxes as an ethical, eco-friendly commercial cleaning company. We did a good job early by achieving our ISO accreditations and haven’t really looked back since.”

We did a good job early by achieving our ISO accreditations and haven’t really looked back since

One of the biggest drivers for Manu starting his own cleaning company was the desire to offer an eco-friendly service. But how hard is it to make sure that a company sticks to this whilst also carrying out that service to the highest possible standards?

He explained: “When we got our certification, there was a common misconception that green chemicals cannot clean as well as others.

“So, I started researching and trying various green products at home and in some of our client’s facilities.

Our goal is to make a real difference – for our clients, our employees, and the planet

“I came across some new products that were not popular in the cleaning industry, as these are relatively expensive compared to standard cleaning products.

“Being an operations guy, I didn’t mind dirtying my hands, so I tried them out myself and found them very useful.

“It’s just about using them correctly, with the right equipment, and training your staff properly. And now we’ve improved our cleaning, which is good for our clients and good for the planet!”

Looking to the future, what do the next few years hold for Manu and Green Facilities?

“We’re not just about being the biggest,” Manu adds. “Our goal is to make a real difference – for our clients, our employees, and the planet.”

“I just want to have our niche market where we partner with likeminded businesses and build long-term relationships.

“I also want the Green Facilities to actively participate in community initiatives and support sustainable causes. To do that, we are applying for a B-CORP certification this year.

We’ve filed our application, and hopefully, in the next three to four months, we’ll achieve it, which will help us reach that goal.

Looking ahead, my vision extends beyond business success. I want to examine how we can improve things for our employees and community.

I am passionate about employee development, focusing on education and career growth opportunities for my team.

For more information about Green Facilities, please visit www.greenfacilities.co.uk

Building Connections

Smart building management platform for CRE & FM

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This provides all building stakeholders - users, owners and service providers - with actionable and meaningful insights to effectively manage buildings, infrastructure and facilities; saving costs, meeting governance and sustainability goals and creating attractive and engaging workplaces.

Planon Integrated Workplace Management Solution is a proven, innovative, easy-to-use IWMS platform. Its open platform architecture supports you in connecting and embedding the latest smart building technology for optimal management of your building and workplace portfolio, be it a single desk or a complex environment of connected buildings scattered around the globe.

Working from home is ‘killing workplace culture’

New research from The Global Payroll Association (GPA), reveals that the vast majority of people are now working from home for all, or some, of the working week, and while there is confidence that productivity isn’t being negatively impacted, it seems workplace culture might be suffering

The Global Payroll Association has surveyed 1,006 UK office workers around the subject of remote working to understand how they feel about the benefits and potential downsides of leaving the office behind, taking in issues such as daily working hours and the importance of socialising with colleagues.

The survey results begin by revealing that the vast majority of people are now working from home for at least some of the working week.

Most of us now have a hybrid working arrangement

The most common model seems to be a hybrid split between home and the office which is the approach that 31% of respondents say their employer is operating.

21% say that they have a flexible arrangement which means they can work from home when needed, and 19% are working from home all of the time, which leaves just 29% of people working entirely from the office.

We believe we work harder and longer from home

Most people think they are more productive and work longer hours while working at home, and should, therefore, be paid just as much as they would be working from an office.

37% say they are more productive working from home, and 37% say a balance between home and office allows them to be most productive. Only 26% attest to having maximum productivity working in the office.

Most people think they are more productive and work longer hours while working at home

56% say they also work longer hours when at home than they do from the office, either starting their day earlier, or finishing later.

And as such, the vast majority (90%) believe they deserve to be paid just as much as they would be if working from the office.

We’re taking more time for personal tasks

This is despite most people admitting that, when working from home, they take more time during the day to relax (63%), doing things like watching TV or napping, and even more (70%) admit to being more likely to use their time to complete personal tasks, such as running errands.

This choice to carry out non-work-related tasks during work hours possibly explains why people are willing to clock on earlier and work later into the evening.

Working from home is killing workplace culture

While there don’t seem to be any concerns about productivity, people who work from home do have concerns about remote working’s impact on workplace culture, not least socialising.

When it comes to meetings, for example, people are split on whether or not online video meetings can suitably replace face-to-face meetings.

If it’s an internal meeting with colleagues, 46% believe they are better conducted face-to-face. But when it comes to external meetings with clients, stakeholders, etc, 60% think a face-to-face meeting is better than online.

Relationships and friendships are central to a good workplace culture, with 81% of workers saying that the social aspects of work are important to them.

61% also believe that socialising outside of work, such as after-work drinks, is important to fostering a good working environment and, as such, 78% of respondents believe that remote working has damaged the social aspects of working that mean so much.

Melanie Pizzey, CEO and Founder of the Global Payroll Association, says: “Allowing people to work from home is clearly a positive for many employees, but it’s fair to say that we could be lying to ourselves about just how productive we are when we spend more of the day than we should nipping to the supermarket or taking forty winks.

People who work from home do have concerns about remote working’s impact on workplace culture

It’s also clear that the social element of the workplace is starting to become extinct, and this is extremely important, both when it comes to internal bonding within the workforce, as well as nurturing those all-important external relationships that can be so important in getting deals over the line.

“Unfortunately, many employers feel as though they need to keep an element of flexible working in order to keep with the times, but in some industries, this simply isn’t sensible and doing so could do more harm than good.”

The full survey results can be viewed online at tinyurl.com/5beamut3

56%

say they also work longer hours when at home than they do from the office, either starting their day earlier, or finishing later

Cleanology’s focus on sustainability is helping to drive positive change in the FM industry

Commercial and office cleaning company Cleanology recognises that sustainability is a ‘number one priority’ for the FM industry, even in the current testing economic climate

With this in mind, the multi-award-winning London-based company recently appointed Kate Lovell as its first ever ESG Director (Environmental, Social and Governance).

Kate, who joined Cleanology as Head of Marketing two years ago, and who was recently also promoted to Marketing Director, is to play a pivotal role spearheading Cleanology’s drive to maintain its position as a market leading business with outstanding sustainability and social impact credentials.

“Heading up Cleanology’s push to be a champion of sustainability is a privilege and one of my most treasured career highlights,” enthused Kate.

“Sustainability is a subject close to my heart and is hugely important to our customers. We acknowledge that our impact extends beyond delivering exceptional cleaning services to fostering a positive influence on our community, ensuring fair treatment of our staff, and promoting sustainability and inclusivity.

“The cleaning industry has a massive impact on the environment. We use fuel to transport our staff to sites and, once there, our operatives use cleaning solutions, products and equipment.

“We therefore focus our effort on areas which achieve the greatest environmental impact, being the first to market in several key areas with the hope that our environmental innovations will become industry norms.

“We are proud that 45 per cent of clients choose Cleanology for our sustainability record.

Sustainability is a subject close to my heart and is hugely important to our customers

“Sustainability is now a non-negotiable, board agenda item and companies know they must show a commitment to act responsibly,” added Kate.

“Instead of reining back their sustainability initiatives, FM companies will discover other ways of saving money which may include cutting cleaning hours or reducing the scope of cleaning contracts.

“At the heart of Cleanology’s environmental policy is the desire to be a sustainability role model for the industry, and to influence client and supply chain decision-making to ensure sustainability is not limited to just the business operations of Cleanology.”

This summer Cleanology was awarded The Planet Mark sustainability certification while later this year it is set to be certified as carbon neutral.

It has also been working with one of its sustainability partners, which aims to make a positive social and environmental impact through tree planting by Armed Forces veterans, assisting them on a pathway to meaningful employment.

Kate’s full in-tray will include steering Cleanology towards B-Corp status and achieving EcoVadis medals that demonstrate a strong management system that addresses sustainability criteria and meeting Scope 3 emissions targets, which occur in a company’s value chain.

Cleanology is also aiming to be Net Zero by 2035 which will also entail meeting strict sustainability criteria.

Cleanology CEO and Co-Founder Dominic Ponniah has joined the international ISSA (International Sanitary Supply Association) Sustainability Committee, with the goal of driving the family-owned company’s sustainability vision not just in the UK, but across the globe.

Dominic said: “We don’t see any value in partnering with companies unless they are like-minded and similarly ambitious on sustainability.

“I am so excited that Kate has agreed to take on this hugely important new role and look forward to supporting her on our ambitious sustainability journey.”

Cleanology has been demonstrating a commitment to sustainability for some time. It has been a pioneer in eco-friendly initiatives such as being the first in Europe to introduce portion-controlled biological cleaning sachets as well as being the first cleaning company in the UK to issue staff uniforms made from recycled plastic bottles.

At the heart of Cleanology’s environmental policy is the desire to be a sustainability role model for the industry

THE FIRST AND ONLY

Leak Free, Syphon Technology Low Flush WC

Atlas Space Saving WC Suite powered by Quantum Technology

Atlas

The Problem

Leaking toilets waste between 215 and 400 litres of clean drinking water on average every day.

Between 5 and 8% of toilets in the UK are leaking, mostly dual flush toilets.

A principle cause of a leaking toilet is a faulty button operated flush valve.

Atlas Square Comfort Height WC Suite powered by Quantum Technology

Syphons cannot leak when they fail, however syphons traditionally use lever control which is seen as outdated.

Atlas Square comfort height WC pan with square push button cistern powered by Quantum Technology

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A syphon operated cistern actuated with a push button.

A product that has no joint beneath the waterline.

A product that lifts water up.

A leak free, low flush syphon operated WC using a push button.

• The only product to use self-recharging air lock technology

• No dynamic joints beneath the water, syphonic in nature

• No assisted power source required

• Manual activation; mechanically operated

• User friendly flush button - 25mm button travel

• Choice of three button caps: 1. Flush design, 2. 5mm Protruding design, 3. Palm push button

• Single flush sub 4L

• BS EN 997 compatible with specified WC pans

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These schemes have resulted in saving 46,800 litres of cleaning solution and 62,400 plastic bottles annually.

Furthermore, the introduction of uniforms made from recycled plastic bottles prevents 7,000 bottles from entering landfill each year.

From June 2023 to July 2024 Cleanology saved 143,648 pieces of plastic from being used, marking an impressive 78% increase from the previous year.

Cleanology also prioritises fair pay and employee well-being, ensuring 99% of its employees receive the Real Living Wage, a massive increase from just 18% in 2017.

Cleanology has also invested in a fully electric van fleet at its London headquarters in Vauxhall, southwest London. This saves 5,000 litres of diesel per year – equivalent to 13.5 tonnes of CO 2

There is no road tax or London congestion charge to pay, which saves £8,500 per vehicle, and a £51,000-a-year cost reduction overall. All energy used to power the head office is from 100% sustainable sources – including 48% wind, solar 24%, 16% bioenergy and 12% hydro.

Last year Cleanology picked up six national and international trophies for its contribution to the cleaning sector and its approach to sustainability.

Additionally, Cleanology has won the Best Small to Medium Business award at the Lloyd’s Bank British Excellence Awards for its strong ESG successes and credentials.

It was also proud to be a finalist for the Diversity in the Workplace award at the European Cleaning and Hygiene Awards, further underscoring its commitment to fostering an inclusive and diverse working environment.

cleanology.com/services/office-cleaning

We are proud that 45 per cent of clients choose Cleanology for our sustainability record

What to Expect:

• Discover the benefits of using a FASET member

• Learn how to maximise the value of FASET membership for your business

• Hear from FASET representatives about the organisation’s mission and impact.

On Thursday 1st August, you are invited to join FASET in Aberdeen for an exclusive afternoon session where you will hear from the leading Fall Arrest Safety Equipment Testing Association and leading industry specialists. Don’t miss this

• Connect with fellow industry colleagues and expand your professional network.

• Gain insights from FASET members on their experiences and the value FASET brings.

• Get your questions answered through work at height Q&A session.

Out of Sight, Out of Mind?

With the final report of the Grenfell Tower Inquiry being released in September, fire safety is at the forefront of many people’s minds. But are people still too passive when it comes to fire door safety?

Research conducted by the British Woodworking Federation (BWF) in 2022 would suggest so, with a third of the British public stating they would not report a problem with a fire door, despite three-quarters of respondents believing a propped open fire door would not perform its role in the event of a fire.

Here, Kirk Smith of Allegion UK reviews the attitudes towards passive fire protection in public-facing buildings and why being more proactive with fire door safety can help save lives.

From schools and shops to shared areas of employment and accommodation, people are habitually – and sometimes unknowingly – kept safe by passive fire protection systems such as fire doors and their hardware.

Yet, in the same breath, occupants and visitors of busy public-facing buildings can be placed in danger by neglected or inappropriately used products.

Highlighting these dangers, the Fire Door Inspection Scheme found 75% of inspected fire doors in the UK failed to meet required safety standards in 2021, for example.

Fast forward to present day and perceptions are being challenged. Following a period of regulatory updates, greater focus is being placed on the responsibilities associated with both active and passive fire protection, and with a 79% rise in prosecutions related to fire safety violations between April 2023 and March 2024, it certainly pays to pay more attention.

Where most recognise the importance of fire extinguishers and smoke detectors, what more can be done to ensure fire doors, and their hardware are held in the same regard?

Fire doors are a key element of any building’s passive fire safety system and should never fall under neglect

Regulated and relied upon Passive fire protection is identified as the group of structural measures designed to inhibit the spread of smoke and fire.

Frequently hidden in plain sight and sometimes taken for granted, fire doors are a key element of any building’s passive fire safety system and should never fall under neglect.

In fact, fire doors are often the first line of defence against fire and smoke, and when closed, will compartmentalise spaces to protect property and provide occupants with an opportunity to escape.

Such is their importance to public safety; fire doors are acknowledged by several professional bodies and are listed as a legal requirement in all non-domestic premises and houses in multiple occupation (HMOs).

Under the recently updated Regulatory Reform (Fire Safety) Order 2005, a building’s designated Responsible Person (RP) must perform regular duties to review the condition of fire door systems, whilst providing residents with access to comprehensive fire safety information in the process.

Functional fire doors and clear exit routes are critical in ensuring appropriate precautions and preventative measures are in place and as such, responsible persons must recognise that a building’s fire doors will not perform as intended unless essential hardware has been correctly specified, installed and maintained.

As correctly acknowledged by most of the British public, an open fire door is rendered useless in the event of a fire and to form an effective barrier against fire and smoke, fire doors must be capable of closing fully from an open position.

When performing a closing action, a fire door will call upon its hinges, locks, latches and door closing devices, and in the event of a fire, not one of these elements can fail.

In view of this, fire door hardware is methodically designed and tested to support the integrity of fire doors. To meet necessary standards, a fire doorset must pass one or more of a series of standardised tests, confirming its UKCA and CE certifications and FD ratings.

Users can identify a certified fire door by its label, usually found on the top edge of the door.

Shared responsibilities and results

As part of their research in 2022, the BWF found that almost half of those who neglect to report a problem with fire doors would not take action because they were unsure who to report it to, or cited it was simply not their place or role to report it. Seemingly then, in many cases, improved communication and education towards fire door safety can help mitigate risk and further raise standards across the built environment.

In any circumstance, people must continue being urged to keep buildings safe by reporting damaged or propped open fire doors to designated responsible persons. In higher risk buildings where many rely on the same fire safety systems for example, it’s imperative that people know who they can turn to when a fire door safety issue arises, and often, this will be the landlord, owner, manager or occupier of the premises.

Equally, responsible persons must also adopt a hands-on approach by ensuring fire doors and their hardware are ‘subject to a suitable system of maintenance and are maintained in an efficient state, in efficient working order and in good repair’, as per the Regulatory Reform (Fire Safety) Order 2005. An

Where a fire alarm will inform you when something is wrong, fire doors require more proactive methods. As part of their ongoing maintenance duties, responsible persons should perform quarterly checks on fire doors, assessing the certification, gaps, seals, hinges and closing elements.

Even durable door hardware can become worn and tired in highfootfall environments and may need repairing or replacing over time.

An incorrectly installed or damaged self-closing device for example, can limit the closing action of a fire door and prevent it from fully closing into the frame.

Upon inspection, if a fire door isn’t operating as intended, it’s imperative to seek out professional advice and ensure maintenance or replacement is carried out quickly and professionally.Whilst many of us use them day to day without thought, the true purpose of fire doors must remain clear at all times.

Collectively, we must continue to change the perceptions associated with passive fire protection methods and fire door safety, and only when we improve collaboration and communication will we truly limit the devastation of fire.

Simply put, there is a chain of responsible parties, and everyone must recognise what their role is – we all must do better.

Reducing emissions through waste management

Facility managers face environmental scrutiny as 95 percent of major businesses now report on sustainability*, including their carbon emission rates

Waste currently accounts for three to five percent of greenhouse gas emissionsmeaning it’s vital that facility managers tailor their approach to effectively reduce the company’s carbon footprint.

Common concerns across waste issues include fragmented collection, inadequate recycling, and informal waste management processes. The best outcome is to limit the amount of waste being produced, whilst engaging with the sustainable disposal of unavoidable waste.

Daniel Redfern, Director at Envirovue, an innovative waste management specialist, shares his recommended approach to reduce emissions through efficient waste management.

How can we reduce waste?

Conducting thorough waste surveys and collecting insightful data can create fantastic tools for facility managers, identifying areas where waste can be reduced through regular monitoring that will ultimately reduce carbon emissions.

To be able to accurately reduce waste, Daniel recommends all facility managers go back to basics and prioritise understanding what waste is being produced. A holistic approach to waste is a must, rather than approaching with specific items in mind.

Daniel explains: “Targeting lower volume waste streams with intensive recycling systems, such as batteries, can seem like an excellent strategy, but without comprehensive data, we often see bigger opportunities to reduce emissions being missed.

Reducing waste is a team race, creating incentives where staff benefit from being sustainable can be one route

“By coordinating surveys and using the insights to arm yourself with data, facility managers can tailor their approach with an in-depth look at actual waste requirements – saving the most time and money in the long run.”

Harnessing technology

Implementing and investing in tech solutions is an integral strategy for facility managers aiming to reduce carbon emissions through a streamlined waste programme.

Daniel adds: “Although some waste management firms will apply technology for certain items or waste streams, it’s rarely done in a way that gives sites true insight into how to reduce waste or find the quick wins when looking to minimise environmental impact.

*Source one: springer.com/ journal/10163

When you select your waste management partner, always ask about the educational tools that are available to support your team

“This is often because asset-based waste companies will favour the use of their assets rather than those best for the job.

“A compactor can be a great asset that makes waste management more efficient as it reduces the amount of collections required, reducing cost and environmental impact – a waste company with a fleet of bin lorries is unlikely to share the data that leads to this conclusion”

“We see a lot of facilities have rows and rows of bins outside – our goal is to reduce the amount of bins as this suggests a reduction in waste, meaning our partners are reducing the requirement for travel, fuel, emissions and often manual handling.”

Investing in education

For firms to fully unlock the potential of waste management systems, all staff must be engaged and comply with the selected processes. Without compliance from the whole business, carbon emissions will not be reduced.

A huge barrier for effective waste management is colleagues not engaging with the required process often due to a lack of knowledge.

If a holistic approach is to be effectively implemented, it’s vital that the benefits of waste management are clearly understood by team members at each stage.

Daniel adds: “Using education, we must change mindsets so that behaviours align with the waste management strategies deployed to maximise recycling initiatives.

“When you select your waste management partner, always ask about the educational tools that are available to support your team.

“Reducing waste is a team race, creating incentives where staff benefit from being sustainable can be one route, or efficiently tracking waste results can motivate colleagues to want to continue to improve recycling and work more sustainably.

“Education ultimately starts with staff engagement and celebrating recycling wins that reduce waste going landfill is the perfect place to start.”

To find out more about Envirovue and its services, please visit: www.envirovue.io

Lightning protection – a simple way to save lives and minimise costs

“We don’t get enough lightning strikes in the UK to bother about.” This is a misconception that is commonly heard by the electrical experts at Premier Technical Services Group Ltd (PTSG) and can cost businesses millions of pounds a year in damage to their buildings and assets.

When a building is finished, that’s just the beginning

PROTECTING AND PRESERVING

Testing and inspecting lightning protection systems is one of the vital services carried out by engineers from PTSG Electrical Services Ltd

PTSG is the UK’s leading supplier of specialist services to ensure buildings remain safe, compliant, clean and maintained – in ALL areas.

PTSG operates five independent business divisions, delivering a full portfolio of specialist services for buildings in all sectors. This ensures they remain in the same first-class condition as when they were built – from ancient monuments to iconic skyscrapers.

Ask us about what we offer in all five of our business divisions.

The British Isles see 300,000 to 400,000 strikes per year. Lightning is always looking for the shortest path to earth. The key is to ensure that it doesn’t make its path through your property, people or places.

A lightning strike is seen when the electric discharge takes place between the atmosphere and the ground. Between 30-60 people are struck by lightning each year in the UK, with 5-10% of those resulting in a fatality according to ROSPA (Royal Society for the Prevention of Accidents).

Lightning strikes pose significant dangers to buildings and their contents in the form of fire risks and power surges – which are avoidable with the correct lightning protection.

The risks of a lightning strike or surge include:

Death or serious injury

Fire

Loss of data, computer systems and equipment

Structural damage

Phone lines and alarms cut off

Damage to plumbing systems

Lightning protection systems are designed to intercept, conduct and disperse a lightning strike safely to earth.

They should be designed, installed and tested in accordance with BS EN 62305. PTSG works with building managers and duty holders to establish which class and type of lightning protection system is needed for their particular structure.

A comprehensive survey takes into consideration the area and surroundings, the height of the structure, ground type, and the kind of contents in the building.

PTSG is the UK’s leading provider of lightning and surge protection services.

Its teams are highly qualified and experienced in delivering all aspects of lightning protection, from design, installation and commissioning of new systems to testing and inspection, maintenance, repairs and upgrades.

Keeping your lightning protection system working perfectly

Like any working system, it is crucial to ensure a lightning protection system is regularly inspected and maintained to ensure it remains fully able to protect your building and people.

PTSG’s specialists carry out routine testing and inspection of systems to ensure compliance with regulations.

Meticulous record-keeping ensures customers remain compliant year-round.

The capability of its specialists in delivering necessary repairs and upgrades has helped the Group to achieve an extremely high level of repeat business, with customers enjoying the peace of mind they provide.

PTSG has completed successful lightning protection projects at a number of Amazon fulfilment centres, many universities including Bristol, Newcastle and Sheffield Hallam and public buildings such as Wolverhampton Civic Hall – to name just a few from its vast portfolio.

To work in lightning protection requires a reasonable level of physical fitness and a head for heights.

Skilled engineers hold qualifications up to NVQ level 2 or 3, with PTSG’s specialists achieving NEBOSH (National Examination Board in Occupational Safety and Health) and SMSTS (Site Management Safety Training Scheme) qualifications, with refresher courses taken every three years.

PTSG is also accredited by ROSPA and ATLAS (Association of Technical Lightning & Access Specialists – the industry’s governing body for lightning protection).

Get in touch to find out more or for a no-obligation consultation: 01977 668771 | info@ptsg.co.uk | ptsg.co.uk

PTSG is the UK’s leading provider of lightning and surge protection services

What Facilities Managers Need to Know about Indoor Air Quality

Indoor air quality (IAQ) has become a critical focus in facilities management, driven by increasing awareness of the health risks associated with poor ventilation. Here, David Millward, Product Manager at Elta Group outlines the essential elements of IAQ and the steps needed to maintain optimal air quality

Air quality is influenced by several factors, including ventilation, temperature control, humidity, and the presence of airborne contaminants such as volatile organic compounds (VOCs) and particulate matter. While much attention is paid to temperature and lighting in facilities, air quality can be overlooked despite its critical importance to occupant well-being.

Effective ventilation is the cornerstone of good IAQ as it helps to control indoor pollution levels by diluting contaminants and removing stale air from enclosed spaces.

The UK Building Regulations (Part F) outline ventilation requirements, which facilities managers must comply with. Ensuring that systems are well-maintained and operating efficiently is a fundamental part of meeting these standards.

Mould and mildew growth can be accelerated by excessive moisture, negatively impacting air quality and potentially causing respiratory issues for building occupants.

High humidity levels — especially in areas such as bathrooms, kitchens and basements — should be controlled through proper ventilation systems like Mechanical Ventilation with Heat Recovery (MVHR).

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Legal standards

In recent years, there have been significant legislative shifts aimed at improving IAQ in rental properties, particularly in light of tragic events such as the death of two-year-old Awaab Ishak, who succumbed to the effects of mould exposure in his home. Awaab’s Law is set to make it a legal requirement for landlords to remedy damp and mould issues within a strict 14-day limit.

For facilities managers, it is key to stay ahead of these legal requirements and ensure compliance with regulations. Mitigating the risks of IAQ-related hazards — such as damp, mould, and airborne pathogens — is possible by making sure that ventilation systems are properly monitored and regularly maintained.

Monitoring and maintenance

Best practice when it comes to monitoring will depend on the specifics of the building. It may include the use of sensors to track levels of carbon dioxide (CO2), humidity, and airborne particulates, which can provide real-time data on the indoor environment.

Facilities managers should assess whether existing systems are up to standard, especially in older buildings that may lack adequate ventilation. Continuous mechanical extract ventilation (MEV) and decentralised MEV (dMEV) systems are recommended for controlling moisture levels throughout the year. These systems ensure continuous airflow, preventing the build-up of condensation that can lead to mould.

Facilities managers should assess whether existing systems are up to standard, especially in older buildings that may lack adequate ventilatio

With modern systems, intelligent ventilation units can automatically adjust airflow based on the moisture content and temperature of incoming air, providing optimal comfort for occupants without excessive energy costs. These innovations allow facilities managers to be both energy-efficient and proactive in maintaining IAQ.

Educating occupants

The role facilities managers play in IAQ does not stop once the building’s ventilation systems are functioning effectively; they also have an important part in educating tenants and occupants on how their behaviour can influence IAQ. For instance, tenant practices such as drying clothes indoors or failing to use extractor fans in kitchens and bathrooms can increase humidity levels and worsen condensation. Providing occupants with guidelines on proper ventilation practices can help mitigate these risks. Furthermore, with the rise of fuel poverty, many occupants may be reluctant to use heating systems, inadvertently contributing to the problem by keeping their homes cooler and more prone to condensation. This is especially concerning as we head into a cold winter. Facilities managers can offer advice on balancing heating and ventilation to prevent these issues from escalating.

Preparing for seasonal changes

The colder months often bring heightened concerns about IAQ, as buildings are closed off from external airflow, and moisture inside homes increases from activities such as cooking and drying clothes. Facilities managers should prepare in advance for this ‘condensation season’ by ensuring all ventilation systems are inspected and functioning effectively. With the rollout of Awaab’s Law and the growing recognition of IAQ as a public health issue, facilities managers may face higher demand for ventilation products and systems during this period. It’s essential to secure reliable sources of supply for fans, extractors, and other essential equipment.

As the legal and health imperatives surrounding indoor air quality continue to evolve, facilities managers must remain vigilant and proactive. By understanding the factors that influence IAQ and implementing robust ventilation and maintenance strategies, they can ensure that the indoor environments they manage remain healthy and compliant with the latest regulations. In doing so, they not only protect building occupants but also safeguard the longterm value and sustainability of the properties under their care.

For more information about Elta Trade, please visit eltatrade.co.uk

Celebrating success with Linaker –Hawaiian style!

FM Director was delighted to join Linaker recently at the annual celebration of their staff, partners and clients

Held at Alton Towers Resort, this year’s event was the fantastic Linaker LUAU , taking place over two days and filled with Hawaiianthemed fun and frolics.

Proceedings kicked off with a BBQ followed by Rock ‘n’ Roll bingo and a DJ who made sure everyone kept dancing into the early hours. Day two started with business presentations followed by a day of fun in the theme park – rollercoasters and all!

In the afternoon, clients and partners arrived to enjoy a little tiki-time with some pre-dinner drinks, before dinner and the much-awaited award ceremony. The evening was finished off with fantastic music from a live band and even more dancing!

The event was a great chance for Linaker to come together as a team and celebrate with their clients and partners, and to remember the company’s purpose - to have a positive impact on the team, their clients, their suppliers, and the world.

It was wonderful to witness the appreciation and respect that every single one of the team had for one another, and this was clearly reflected in the awards that were handed out.

And the winners are…

Engineering Technical Superstar of the Year – James Braddick – Sponsored by YorPower

“James has a breadth of technical knowledge both inside and outside of his discipline as an AC engineer. Since starting with the business only in May this year it was amazing that he received so many separate nominations - he was highly praised for his teamwork, communication and positivity.”

Most Productive Engineer of The Year - Chris Hartopp – Sponsored by RF Recruitment Consultancy LTD

“Having been with the business since May 2023, Chris was noted as having very little room for improvement - the perfect engineer - being a hard-working, conscientious member of the team, we look forward to helping him achieve his electrical qualification aspirations.”

Overall Engineer of The Year - Aaron Howarth – Sponsored by Electric Centre Ltd

“This nomination came as no surprise to the senior management team; residing in Kent and working in the business for over a year, Aaron lives and breathes Linaker and was noted in an incredible number of nominations as extremely helpful having received numerous compliments from our clients.”

CRT Member of The Year - Scott Rainey – Sponsored by TecRec Recruitment

“Scott is a gleaming example of positivity, having been with the business since 2021. He was accoladed in his nominations with making the office a better place, complimented for his patience and willingness to share his hard built knowledge with others.”

Support Team Member of the Year - Joseph Black – Sponsored by Ferrio

“Having been with the business since July 2022, Joseph has worked across multiple teams. He is detail driven and enjoys communicating with clients and is working towards contract management in the future.”

Newcomer of The Year - Vinny Issachaar –Sponsored by Life Environmental Services

“Vinny created an impact on day one, working in a part of the business that is high in priority in terms of strategy and importance. Working tirelessly to improve both our security and user experience, he was recently promoted to Digitial Transformation Manager.”

Giving Something Back - Vicki Morris – Sponsored by Primary Water Solutions Ltd

“Vicki has grown at pace since her introduction to the business in Jan 2023. She has led the way in people development and pushed forward our employee benefits, achieving the almost impossible feat of getting 71% of our employees to say they are happy to come to work! She has cycled, run, baked and had the time to pull off this amazing night.”

Manager of The Year - Amy Temple – Sponsored by United Drains

“Since starting with the business in 2021 part-time, supporting one of our major clients after the birth of her child, Amy has become a pillar of strength in our contract support team, seeing her be promoted to Contract Support Manager earlier this year. Her commitment and thirst for learning alongside her absolute application of processes makes her a very worthy winner.”

Leader of The Year - Kelly Carney – Sponsored by Rexel

“Kelly has been in the business for over two years now and has grown from strength to strength, solving problems and adding value to every account she has touched. She had landslide votes and after knowing and seeing her progress throughout her career, there is no better winner.”

Linaker Life Award - Jennie Davies –Sponsored by Joblogic Service Management Software

“Jennie is a well-respected and senior leader, who is green and blue to her core. A previous award winner and finalist for leader of the year at industry level.”

Cherry on The Top Award - Phil Jones – Sponsored by Consult Construct Ltd

“Phil is a fun loving and positive member of the management team. Starting with the business in 2020 as an engineer, he has been on a journey of discovery, progressing his career as an Area Manager on the CBRE account. He always goes the extra mile for his clients and his performance has been noted as exceptional by voters.”

And finally, the Chairman’s Award went to Vicki Morris, presented by Chairman Bill Harrison and sponsored by TRENT’S DRAINS.

“To see the Linaker family come together in one place and celebrate our shared achievements is a reminder of what all of the hard work, commitment and passion is for,” said Claire Curran, Linaker Managing Director.

“As a business, we’re continuing to forge a pioneering path forward and it’s an exciting one to lead.”

Adding to that, Bill Harrison, Linaker Chairman said: “Linaker was founded on three core values – trust, reliability and care – and we saw these embodied in spades at LinakerLUAU.

“It’s truly a proud moment when you have everyone together, where we can share in the positive impact that we’re having on one another, our clients, our suppliers and our world.”

Dedicated to net zero

Linaker is passionate about supporting the future of the world, which is why the LinakerLUAU was a carbon neutral event. By working with Neutral Carbon Zone, they were able to ensure that all emissions were measured and balanced appropriately. And Linaker’s commitment to sustainability goes far beyond this event; it’s embedded into everything they do, such as continuing to work to Neutral Carbon Zone’s Platinum Certification, which reports on their organisational and operational carbon footprints to help guide ongoing reduction strategies. Linaker also demonstrates a deep understanding of the carbon emissions associated with their supply chain, which helps them to have an even bigger impact and influence on responsible business practices.

Linaker achieved a 44% reduction per million pounds’ revenue in carbon emissions, whilst growing 46% between 2022 and 2023. The LinakerLUAU was a huge success and FM Director loved being a part of it. Thank you for having us and here’s to next year!

Linaker’s commitment to sustainability goes far beyond this event

45 years of dedication to excellence – Capital Service Solutions Group

For over 45 years, Capital Service Solutions Group (Capital SSG) has been providing high quality and reliable services to clients across the UK

Starting out as a cleaning company, Capital SSG now offers a full range of soft services tailored specifically to each client’s individual needs. Through this dedicated and personal approach, the company has been able to foster a trusted reputation and maintain long-term professional relationships across a range of industry sectors.

Here, Moreland McDiarmid, owner and managing director of Capital SSG, tells us more about the company and what sets it apart.

Where it all began

Capital SSG started back in 1978 when it was a small, familyowned business. I was first introduced to them in 1992 when they bought my small cleaning business from me. We kept in touch over the years, and the time came for the directors to retire and sell up, I decided to buy it. Thanks to our long-standing relationship, the owners trusted me and were more than happy to leave the company in my hands. They knew we shared the same values.

Where we are now

Today, we are a successful SME with an annual turnover of around £2.5 million and clients all over the UK. We cover a wide range of services, including:

Daily contract cleaning

Window cleaning

Industrial cleans

Janitorial and hygiene waste management

Painting and fabric services

Clean room hygiene

Disaster recovery cleans

Pest control

Grounds and winterisation

What sets Capital SSG apart?

We’re proud of the solid reputation we’ve built up amongst our clients over the last 45 years. We strongly believe in developing partnerships for life and we do this by engaging deeply with our staff and clients. Our staff are fully vetted, trained and uniformed for clients’ peace of mind and we are BICSc and budget aligned.

We have our ISO 9001 and ISO14001 accreditations and we are a construction plan safe contractor. These accreditations give assurance to potential clients and help to build trust and confidence.

We strongly believe in developing partnerships for life and we do this by engaging deeply with our staff and clients

Sustainability is also important to us. We’re always looking at how we can be a more sustainable business. We do this by focusing on the cleaning products we use and making more eco-friendly changes wherever we can.

We also endeavour to use more products that utilise a closed loop plastic system, which of course is better both financially and environmentally. We’re really focused on reducing our carbon footprint and align ourselves with good companies and resources that will enable us to be a better and more sustainable company going forward.

We are also very dedicated to our staff. We are the first Scottishbased company, according to the Living Wage Foundation, to pay our staff the real living wage. We’re very passionate about this and believe that all companies should be paying something back to the individuals who are delivering their service. They are the most important part of the business.

We’ve also recently launched a helpline for our staff to use whenever they feel like they are struggling with something in their personal lives, such as financial difficulties, mental health issues or family worries etc.

They can speak to a qualified practitioner who will allocate the call to whichever department it needs to go, and then that person will get the help they need. It’s been very well-received!

What next?

We have big plans for the future. We know where we want to go and we’re working hard, along with our clients and staff, to get there. Watch this space!

For more information or to book a quotation please visit our website capitalssg.com

Resolving the EV charge point helpline headache

The November deadline for Charge Point Operators (CPOs), responsible for setting up andmanaging public Electric Vehicle (EV) charging infrastructure, to comply with legislation regarding the provision of a 24/7 manned charge point helpline and reporting mechanisms is fast approaching

If you’re unsure how your business is going to meet the Public Charge Point Regulations 2023 before the deadline, contact centres such as Lemon Contact Centre can help.

Leveraging two decades of contact centre expertise, Lemon’s services provide the 24/7/365 availability of a staffed telephone helpline, ensuring EV users can receive assistance at any time, whether they are dealing with issues related to charging stations or have general enquiries and, can often identify and resolve technical issues without the need for on-site visits, saving you the cost of expensive technician call-outs.

Contact centres also support CPOs by providing the required reporting to satisfy Public Charge Point Regulations and, in a highly data-driven industry, Lemon stands out by providing timely and accurate statistics.

Transparency is also delivered through live performance dashboards, allowing stakeholders to see the contact centres performance in real-time. This data-driven approach enables CPOs to not only satisfy regulations but to make informed decisions that enhance operational efficiency and customer satisfaction.

In the ever-evolving EV industry, Lemon has etched its name as a contact centre leader, boasting the highest level of ISO and industry accreditations as well as being a Real Living Wage employer.

Lemon’s commitment to 24/7/365 service, seamless communication, and insightful reporting isn’t just a promise – it’s a benchmark for others to follow.

0800 612 7595 lemoncontactcentre.co.uk zest@no-sour-business.co.uk

Looking over sustainable horizons

How Integral Cradles and GIND UK have a created a roadmap to net zero

For over 20 years, façade access solutions specialist Integral Cradles and its maintenance partner GIND UK have been at the forefront of the building access industry, shaping skylines and building sustainable façade access solutions that help its clients maintain their high-rise properties.

While the companies have long been synonymous with sustainable building solutions, they operate in a sector that suffers from ongoing environmental challenges.

It is a shocking statistic that around 40% of man-made global carbon emissions come from the construction and operation of buildings.

And while efforts are being made to reduce carbon emissions worldwide and the global net zero target of 2050 seems far away, the time for change is now. Integral Cradles and GIND UK managing director Kevin Walton explains: “It is true that steps have already been taken to reduce carbon footprint in our industry, but what we’ve achieved isn’t enough. We must change the way in which we build, refurbish, operate and dispose of our equipment.

“As an industry, we need to come together to develop new technologies, share learnings and implement better solutions.

“Collaboration is needed to make change happen on the scale required for global change”, he adds.

In recent years, Integral Cradles has invested heavily in reducing its impact on the planet and is now committed to doing more. With a new Net Zero Roadmap in place, it is ready to take an ambitious step - to become net zero carbon by 2030.

To help achieve this goal, Integral Cradles has created its Net Zero Roadmap, Sustainable Horizons. The Roadmap includes several initiatives designed to reduce or offset the company’s emissions in line with its targets, which include:

Integral Cradles Net Zero Road Map Pledges:

Demonstrating year-on-year reduction in its waste to landfill

Demonstrating year-on-year reduction of onsite emissions

Demonstrating year-on-year reduction of business mileage

Supporting clients and suppliers with their carbon reduction efforts

Forming a partnership with Net Zero Carbon to support three global reforestation programmes

Integral Cradles Five Carbon Reduction Goals:

Goal 1: Zero onsite emissions by 2025

Goal 2: 50% reduction in embodied carbon intensity by 2030

Goal 3: Net zero carbon building operations by 2030

Goal 4: Zero transport emissions by 2030

Goal 5: Zero avoidable waste by 2030

All-electric vehicle fleet and charging infrastructure

Transport remains a major source of carbon emissions, with road transport responsible for 91% of the UK’s transport-related emissions. By switching its fleet to fully electric vehicles, Integral Cradles is playing its part in addressing this challenge. Electric vans are now an essential part of operations, providing not only environmental benefits but also substantial cost savings.

GIND UK’s workshop facilities are also equipped with renewable, fast-charging electrical infrastructure, ensuring its fleet remains on the road with minimal downtime.

This investment not only boosts operational efficiency but also reinforces the firm’s commitment to sustainability by utilising clean energy sources to power its fleet.

Partnership with Carbon Footprint

Working on a range of projects internationally, Integral Cradles is supporting reforestation and carbon reduction in local Indigenous communities to help achieve its targets:

The company has also appointed a project partner, Carbon Footprint to undertake activities that will offset its emissions. The firm has also outlined a list of actions that will address its Scope 1, 2 and 3 emissions in line with our 2030 target.

Reforestation in Peru Initiative

Working with our net zero partner Carbon Footprint Ltd, we are supporting local communities in Peru, through its tree planting programme, focusing on the reforestation of the Maya Nut tree.

This investment not only boosts operational efficiency but also reinforces the firm’s commitment to sustainability

The Amazon dry forest in the Amazon Basin of the Huallaga River has been an area of intense deforestation, with much of the forest being forested for timber and clearance of land to farm. The Urku Amazonian Studies Reforestation Project aims to help recover the Amazon dry forest through reforestation in partnership with local indigenous community co-operatives.

‘Guanaré’ Forest Plantations on Degraded Grasslands Under Extensive Grazing

The main objectives of the project are wood production, land restoration and carbon reduction through afforestation. Creating new forests in areas where there were no trees before.

All practices follow FSC standards for sustainable forest management while enhancing biodiversity conservation by increasing the connectivity of forests and generating income and job opportunities for local communities/ rural areas of Uruguay.

Zhangye Improved Grassland Management Project

The project is coordinated by Zhangye Academy of Forestry Sciences, with the aim to restore the local degraded grassland ecosystem by seeding grass and building fences on the degraded grassland, increasing carbon reduction and contributing to local development by introducing sustainable grazing and management of grassland.

Climate change is a challenge we all face collectively

Before the implementation of the project, the grassland in the region has been facing serious degradation and even desertification due to the impact of climate change and human activities.

This project has achieved the Climate Community and Biodiversity Standard (CCB) and is also one of the only carbon removal projects certified for the CORSIA – Pilot Phase.

On the road to a greener future

With Integral Cradles’ Road to Net Zero now underway, Kevin says he is excited to continue the journey, and that it is one he hopes will be joined by others in the industry: “Climate change is a challenge we all face collectively. To succeed we must see it as an opportunity to collaborate and innovate, developing solutions that will help our planet survive.

“We urge our clients, partners, and industry peers to join us on this journey towards a more sustainable future. Together, we can make a significant impact and create a better world for generations to come.”

For more information on Integral Cradles Roadmap to Net Zero visit www.i-cradles.com/wp-content/ uploads/2024/10/IntegralCradles_NetZero-2.pdf

Kärcher’s Commitment to Thank Your Cleaner Day

In the fast-paced world we live in, cleanliness and hygiene have never been more important. As public health concerns rise, it’s essential to appreciate the often-overlooked individuals who play a critical role in keeping our environments safe, hygienic, and productive

Thank Your Cleaner Day, initiated in 2015, is a global movement designed by Kärcher to spotlight the hard work of professional cleaners that took place on October 16th 2024.

Kärcher, a leader in cleaning technology, is at the forefront of this initiative, partnering with local organisations and customers to ensure cleaners receive the recognition they deserve.

The Importance of Cleaners in Our Society Cleaning, often underestimated, is an essential pillar of modern society. In a world increasingly focused on health and safety, cleaning staff contribute directly to our well-being by reducing the spread of illness and infection.

As Ethan Miller, Head of Sales - Facilities Management and Hospitality) at Kärcher UK, puts it: “A clean environment not only ensures safety but also enhances comfort, productivity, and morale in both professional and public spaces.”

Beyond the immediate impact on health, a well-maintained environment fosters positivity and efficiency. Cleaner spaces not only feel better to be in but also support a healthier mental state, contributing to overall workplace satisfaction. Whether in offices, schools, healthcare facilities, or public buildings, the work of cleaners is vital to maintaining these spaces and creating an atmosphere where people can thrive.

However, despite their critical role, cleaners often work behind the scenes, unnoticed and unappreciated. These unsung heroes work tirelessly during off-hours, maintaining spaces we rely on every day. The Thank Your Cleaner Day movement is a step towards changing that narrative, making sure these professionals are celebrated for the work they do.

The Origins of Thank Your Cleaner Day

Thank Your Cleaner Day has been supported by CSSA for over 50 years since 1966. They have provided a national voice for contract cleaning companies all over the UK to continue to build a better and stronger business in the cleaning industry. Since its inception, the initiative has grown globally, recognising cleaners from various industries for their often unseen but invaluable efforts. The day offers a dedicated moment for office workers, employers, and the general public to thank cleaning professionals for their work. As a company deeply embedded in the cleaning industry, Kärcher has taken a proactive role in promoting this movement. Their continued involvement highlights their commitment not only to technological innovation in cleaning but also to supporting the people who operate these tools and services. As Ethan Miller explains, Kärcher’s involvement in Thank Your Cleaner Day “aligns with our mission of social responsibility and sustainability, ensuring that every cleaner feels appreciated and valued.”

Kärcher’s Plans for the Future of Thank Your Cleaner Day

For Kärcher, Thank Your Cleaner Day is more than a single-day event—it’s part of a broader effort to shine a light on the cleaning industry. Looking to the future, Ethan Miller and the team at Kärcher have ambitious plans to evolve this concept. With the aim to educate on how we can all do our bit to keep public spaces cleaner grow public awareness. and encourage businesses to celebrate the day and work in partnership with other companies by holding events to honour cleaners and their contributions.

Kärcher’s vision for the future includes focusing on individual cleaners rather than congratulating companies as a whole. This shift is designed to ensure that the hardworking people behind the cleaning are recognised for their personal dedication. The company also plans to continue raising awareness about the day-to-day challenges faced by cleaners, tasks that are often taken for granted by the rest of society. These efforts will serve to elevate the profession and attract new talent, ensuring the high standards of the industry are maintained.

“People don’t usually set out to become cleaners,” Ethan explains, “but they enter the field and realise just how vital their work is. We want to change this, encouraging people to actively pursue careers in cleaning, which will help maintain and even elevate industry standards.” Kärcher’s long-term strategy is to celebrate cleaning as a career of choice, recognising the essential role it plays in maintaining public health and well-being.

The Broader Impact of Cleaning on Society

Thank Your Cleaner Day isn’t just about appreciation—it’s about understanding the deeper importance of the cleaning industry. In recent years, especially following the global pandemic, the value of cleanliness has been thrust into the spotlight. Regular cleaning reduces the transmission of germs and allergens, making shared spaces like offices, schools, and public buildings safer for everyone. This contribution is invaluable to the overall quality of life. Moreover, the cleaning industry provides employment opportunities for millions of people globally, fostering community well-being by providing stable jobs.

Cleaners are essential to both economic stability and public health, and their work deserves recognition on both a local and global scale.

As Ethan Miller reflects on the current state of the industry, he notes that it is evolving rapidly, with new technologies and practices aimed at improving efficiency and sustainability. Kärcher continues to invest heavily in research and development to create better cleaning solutions, ensuring that the industry moves forward while maintaining its critical importance to public health.

Ethan Miller emphasises, “Thank Your Cleaner Day is an opportunity to show gratitude to those who work hard to make our environments better every day. It’s time for all of us to recognise and celebrate the incredible contributions of cleaners.”

As the cleaning industry continues to grow and evolve, so too will the recognition of those who dedicate their lives to making the world a cleaner, healthier place. With the help of organisations like Kärcher, Thank Your Cleaner Day will remain an important reminder of the essential role cleaners play in our daily lives, and the industry will continue to receive the appreciation and respect it so richly deserves.

Five ways businesses and venues can prepare for Martyn’s Law

Recent times have seen terrorism return across the European mainland, with the recent security threat to Taylor Swift’s Vienna concerts highlighting the national security threat across the European continent

Following the devastating attack at Manchester Arena in 2017, in which 22 died and 250 injured, Martyn’s Law – led by Figen Murray the mother of one of the victims (Martyn Hett) – is designed to provide legislation and safeguarding measures to public-facing businesses and venues.

Although there are several existing pieces of legislation that already apply to public places and spaces, there is no current legislation in the UK that is aimed solely at providing counter-terrorism protective security or preparedness outcomes for publicly accessible locations.

Once enshrined into law, Martyn’s Law will have important ramifications for public safety, businesses, and the wider security industry with the Security Industry Authority (SIA) named as the regulator.

Andrew Robbins, Director of Security, Risk and Resilience, OCS UK & Ireland outlines five ways that businesses and venues can prepare for Martyn’s law.

Venues must expand on their duty of care

The proposed legislation – also known as the Protect Duty – aims to create a coherent and proportionate approach to ensuring protective security.

Under the proposed law, existing duty of care responsibilities will be clarified into a single framework with the aim of preventing the repetition of past failures.

Martyn’s Law proposes two tiers of categorisation based on a public-facing business or venue’s capacity and the subsequent requirements businesses will have to comply with will depend on what tier they fall under; standard or enhanced.

Businesses and venues can, and should, be reviewing their own risk of terrorism to see where they can expand on their duty of care towards all who access their facilities and services.

This will take time, especially if the business is of a size and complexity that categorises them in the ‘enhanced’ tier. It’s vital that businesses prepare immediately by beginning to extensively assess the risk of terrorism to their premises.

It’s important that businesses and their security teams take the initiative to begin adopting the basic principle of Martyn’s Law now

Adopt the basic principles of Martyn’s law today, not tomorrow

Martyn’s Law aims to enhance the protection of the UK’s publicly accessible places from terrorist attacks, ensuring that businesses and organisations are best prepared to deal with an incident, should one occur.

It’s important that businesses and their security teams take the initiative to begin adopting the basic principle of Martyn’s Law now, rather than wait until the legislation is signed into law. As should the worst happen, businesses could face dire consequences of commercial and reputational damage should they not have the basic principles in place.

For example, security team leaders should be actively engaging with counter-terrorism services through freely available resources and training programmes to educate their colleagues on recognising and responding to potential threats.

With Martyn’s Law calling for any publicly accessible location to have a mitigation plan in place to counter any risks, it’s vital that businesses ensure they conduct vulnerability assessments and create mitigation plans for any risks identified, such as clear search policies or the installation of surveillance technology. By adopting the basic principles of Martyn’s Law today, not tomorrow, businesses will be able to make strides in maximising their security.

Briefing colleagues must be of the same importance as investing in new tech

Complying with Martyn’s Law is as much about briefing colleagues and having sensible policies, practices and plans in place as it as about investing in expensive security technologies. Whilst technologies such as facial recognition software, video surveillance or metal detectors play an important role in mitigating against any potential threats, it’s crucial that all security personnel – both internally and externally – are fully briefed on and trained to deal with any risks.

Businesses can look to the UK government’s National Protective Security Authority (NPSA) to provide guidance on ensuring all training and briefings are thoroughly delivered. This can include guidance on identifying insider risks or how to correctly handle individuals who are considered high-risk, such as a high-profile celebrity or athlete. By placing the same emphasis on briefing colleagues as investing in new technology, businesses and venues can ensure that everyone – from management to frontline colleagues – is equipped with the correct knowledge and skills to act effectively in an emergency.

Risk assessments should not be overcomplicated

Risk assessments are an important tool in bolstering physical security defences and it’s important that businesses and venues do not regard them as static. In fact, bespoke and in-depth security risk assessments must be incorporated into a business’ overall strategy for assessing risks and threats. But it doesn’t need to be overcomplicated. Businesses can adopt straightforward risk assessments – such as the Cabinet Office’s Risk Assessment Methodology or the National Risk Register – to ensure that colleagues can easily understand and implement necessary safety measures.

By keeping the process simple and straightforward, businesses and venues can effectively foster a culture of vigilance through regularly reviewing and updating risk assessments in response to any emerging threats. Businesses should remember that the purpose of Martyn’s Law is to enhance public safety through practical, common-sense measures and this should reflect in their risk assessment protocols.

Develop

and deploy effective incident response plans

Under Martyn’s Law, developing and deploying effective incident response plans is essential for venues and public-facing businesses to a deliver swift and co-ordinated response to any potential threats. Research found that in 2022, 88% of companies reported an increase in physical security threats, highlighting the need for extensive incident response plans.

Incident response plans must include designated roles and responsibilities for all colleagues, giving everyone clarity and the knowledge of what to do and who to report to during an emergency. This will reduce confusion and enable a quicker and more organised response. Additionally, businesses should conduct regular training sessions and drills to familiarise colleagues with their incident response plans, helping them remain calm and efficient under pressure during an emergency. By taking a proactive approach, businesses and venues will not just demonstrate a commitment to security, they will ensure colleagues, customers and patrons are protected. At OCS we continue to train our teams, reviewing security systems and processes and technical solutions.

For more information, please visit ocs.com/uk/contact-us/

88% of companies reported an increase in physical security threats, highlighting the need for extensive incident response plans

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Latest appointments of senior FM professionals

FM Director will publish an overview of the industry’s latest senior new starters and details of their roles in each of its monthly publications

CIBSE has announced that their President, Fiona Cousins, has been appointed as an Honorary Fellow of Trinity Hall, Cambridge. This prestigious recognition reflects Fiona’s exceptional contributions to the engineering sector and her commitment to the advancement of the built environment.

Fiona’s remarkable journey began at Trinity Hall, where she graduated in 1989 with a degree in Engineering Science. Since then, she has forged a distinguished career in engineering, currently serving as the Arup Americas Region Chair and as a member of the Arup Group Board. Her impressive portfolio includes high-profile projects such as the US Embassy in London, Fulton Street Station in New York and the Frick Chemistry Building at Princeton University, showcasing her expertise and leadership in the field.

Fiona expressed her delight at receiving this honour, stating, “I am delighted to have been made an Honorary Fellow. I loved my time at College – studying, growing, and becoming myself – and have enjoyed alumni events too.”

BM Caterers has announced the appointment of Elisabeth Ortiz Kuefler to the role of ESG Project Manager – a newly created role for the business.

Ortiz will take on a key leadership role in driving BM’s sustainability and social impact initiatives, and support the company on its journey to becoming B Corp Certified.

She will focus on further embedding charitable and social enterprise efforts into the fabric of the organisation, enhancing a culture of engagement and participation across teams.

In addition, she will lead on key ESG events, including charitable initiatives and internal events aimed at educating and inspiring employees. A core aspect of her work will involve collaborating with various stakeholders to promote sustainable practices, both within the company and in its relationships with clients.

In her capacity, Ortiz will also work on developing new, forward-thinking sustainability initiatives that further distinguish BM in the marketplace.

Bluewater USA Inc, a whollyowned member of Sweden’s Bluewater Group, a global innovator in water and beverage solutions, is excited to announce the appointment of Niklas Ivarsson as President, Commercial Division HoReCa North America.

With a 20-year track record in global sales and marketing in the food and beverage and manufacturing industries, Ivarsson will play a pivotal role in relaunching Bluewater Brand business-to-business operations in the North American market.

Niklas Ivarsson brings broad-spectrum experience in sales and, marketing, and branding roles, with over a decade dedicated to building sales strategies at the territory, regional, and national levels in North America. His previous leadership role as Chief Commercial Officer at Gruppo Cimbali SpA showcased his ability to drive business turnarounds and international expansion. Ivarsson’s extensive background includes influential positions at Waring Commercial, Matfer Bourgeat USA, FETCO, and F. Gaviña and Sons, Inc.

The Clean Space, the London-based commercial cleaning company, is pleased to announce the appointment of Reggie Afful as their new Senior Business Development Manager, covering London and the South East of England.

Reggie has over 15 years’ experience in the commercial property sector, where he was responsible for driving new business and managing key accounts. In his new role he will work with key stakeholders across the business to identify business opportunities and trends, to support strategic growth plans.

Commenting on his appointment Reggie said: “Since the pandemic there seems to be a real trend for hybrid working which has had a huge ripple effect on the commercial cleaning industry, especially for office cleaning services. I’m looking forward to working with our existing, and new clients, to understand their bespoke requirements, and using the latest technology to help us deliver an efficient and cost-effective solution.”

Matthew Lockton, Sales Director at integrated FM provider 14forty, has achieved Certified level membership with the Institute of Workplace and Facilities Management (IWFM).

The prestigious qualification recognises extensive senior and strategic experience in the FM sector.

Matthew holds a BA in Hospitality Business Management from University College Birmingham and, as a senior leader at 14forty, has been instrumental in shaping the strategic direction of the business as well as being responsible for creating tailored FM strategies for new and existing clients.

Dan Price, a BM chef de partie, has won the contract caterer’s second ‘Hungry Chef’ competition, open to chefs from any rank across the business.

The competition was open to commis chefs and chef de parties, as well as sous chefs of smaller sites within BM’s portfolio. It was launched in 2023 to provide a stepping stone to BM’s other chef competitions, as well as wider industry national and international competitions.

Instead of being multi-stage, which can require chefs to take extensive time out of work, the entire competition took place on 26 September at St Luke’s Community Centre near Old Street in London. BM chefs simply had to submit their name and place of work to enter, and all were invited to compete on the day, allowing everyone that enters the chance to gain competition experience.

300 North is a team of Facilities Management (FM) recruitment experts who source permanent, temporary and fixed term contract solutions for the UK Facilities Management, Mechanical & Electrical and Construction sectors. Marketing@300nr.co.uk https://www.300northrecruit.co.uk 0113 336 5161

360 Sport Finance and Mentoring is dedicated to helping professional and semi-professional sporting clubs and venues with sustainable financial growth, including non-event day business. help@360accountants.co.uk www.360accountants.co.uk 01482 427360

A service provider for the future, Advance Facilities Solutions Ltd delivers complete building solutions to customers in the industrial, commercial, and domestic sectors. helpdesk@advance.fm www.advance.fm 01622 720 888

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AURA is a technology enabled security response network that enables anyone to access the closest vetted private security officer to their location, anywhere, anytime. ukteam@aura.services

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We create, maintain, and monitor healthy spaces –using pioneering online and apps-based technology. This includes working with suppliers and products in the marketplace to deliver long lasting and scientifically tested air and surface protection. info@envelo.solutions https://envelo.solutions 020 7096 1941

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Specialist contractor Composites Construction UK operates throughout the UK and Europe. Using innovative methods, we carry out structural strengthening and repairs to concrete, timber, and masonry structures. contact@fibrwrap-ccuk.com www.fibrwrap-ccuk.com 01482 425250

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When it comes to pest control in London, Dyno-Pest understands how to handle your problems. We offer a simple solution, using the latest methods to deal with pests effectively and responsibly. info@dynopest.co.uk www.dynopest.co.uk 0800 802 1246

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FASET is the established trade association and training body for the safety netting and temporary safety systems industry. We support members with guidance, training, and exclusive benefit schemes. enquiries@faset.org.uk www.faset.org.uk 01948 780652

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GIND UK delivers ambitious projects in challenging environments. Our London-based engineering and design team specialises in bespoke access system maintenance for the world’s most iconic buildings. info@gind.uk www.gind.uk 0800 448 8884

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Integral Cradles Ltd. delivers permanent façade access solutions across the UK, specialising in high buildings with unique specifications and demands. A whole life-cycle solution. kevin@i-cradles.com www.i-cradles.com 0845 074 2758

For almost 30 years Julius Rutherfoord has been passionate about providing professional cleaning services to some of the most prestigious organisations in the London area. info@juliusrutherfoord.co.uk https://www.juliusrutherfoord.co.uk/ 020 7819 6700

Established over 70 years ago, KCS has rapidly grown from its roots as a respected local window cleaning business, to a nationwide commercial cleaning company. info@kingstoncleaningservices.co.uk www.kingstoncleaningservices.co.uk 01482 648 737

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Lemon Contact Centre is a leading contact centre for the FM industry. Leveraging 20 years’ of expertise, our 24/7 contact centre services provide unparalleled flexibility, scalability and resilience for your business. Lemoncontactcentre.co.uk 0800 612 7595

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neutral carbon zone (NCZ) is a full-service platform that gives you the tools your company needs to make the transition to a carbon neutral business and beyond. gozero@neutralcarbonzone.com www.neutralcarbonzone.com 0845 094 5976

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Launched in 2008 following the merger of two 50-year-old companies, Magicccote provides a range of expert commercial cleaning solutions to customers across the UK. info@magiccoteuk.com www.magiccoteuk.co.uk 01482 211033

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Pace Security is a London-based privately owned company managed by some of the UK security industries’ most experienced and respected security industry professionals. Lindsay@pacesecurity.co.uk https://pacesecurity.co.uk/ 0208 529 3888

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Mobilityways is on a mission to make zero carbon commuting a reality. Our ground-breaking climate tech helps large employers to measure, reduce and report commuter emissions. team@mobilityways.com

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Project Management Global is a media platform and community for professional project managers. Providing informative news, industry insights, career support, resources and jobs for project managers across the globe. news.pm-global.co.uk

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PPSPower (PPS) is one of the industry’s largest and most respected providers of generator and UPS (uninterruptible power supplies) installation, maintenance and repair solutions. sales@ppspower.com

https://www.ppspower.com/ 0345 200 9888

Premier Technical Services Group Ltd (PTSG) is the UK’s leading provider of specialist services to the construction and facilities management sectors. info@ptsg.co.uk https://www.ptsg.co.uk/ +44 (0) 1977 668 771

Working with globally recognised organisations, we are specialists in creating Online Induction Systems, Turnkey and Bespoke Software Solutions, Websites, Mobile Apps and a lot more. hello@res.digital https://res.digital 01724 376002

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With over a decade of experience in safety solutions for working at height, we are the ideal partner for solving your roof safety problems, and we pride ourselves on having the highest level of commitment to ensuring safety at work. info@roofsafetysupplies.co.uk https://www.roofsafetysupplies.co.uk 07889 572315

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SAEMA has a long history in delivering the best training and guidance in the temporary and permanent suspended access industry. We are committed to advancing safety through raising the standards in best practice. info@saema.org https://www.saema.org/ 01948 838616

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Safe Electric is an NICEIC-approved Electrical Contractor, serving Peterborough, Milton Keynes, and Cambridge. With 48 years of industry experience, our electricians and compliance experts can undertake any project. sales@safe-electric.com https://www.safe-electric.com/ 01487 813 600

Contact Cheryl Ellerington cheryl@fmbusinessdaily.com

At Safety Inspection Solutions Ltd (SIS Ltd) we’ve been helping companies to stay legal for over ten years. Our qualified engineers provide fair, efficient, and flexible onsite inspection services, working closely with clients to understand their needs. enquiries@sis-ltd.org.uk https://sis-ltd.org.uk/ 0800 6696 018

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Seddon Management Services strives to offer the best solutions for trade associations to keep their members safe and compliant. becky@managementandauditing.co.uk www.seddonmanagementservices.co.uk 07854 226251

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No one does more to support Britain’s buildings

PTSG Electrical Services Ltd is the UK’s leading provider of lightning protection services and electrical compliance services.

With five independent business divisions delivering the full range of specialist services, PTSG ensures buildings of all kinds are safe, clean and compliant – in all sectors.