FM Director November 2024

In this issue:

The Future’s Bright for Capital Services Solutions Group!

Peartree Cleaning – How sustainable practices are building a greener future

Looking ahead

Welcome to November’s issue of FM Director

As always, the team has been super busy finding out what’s been going on in the FM world. I’ve been out and about chatting with business owners, learning what issues they’re dealing with now and what challenges they’re navigating. And as we approach the end of the year, I’ve also been asking the question: What will 2025 bring? Find out in the following pages!

Our theme this month is cleaning and we have an exclusive feature from Bradley Reames, Managing Director at Peartree Cleaning, the commercial cleaning specialists. He talks about the importance of sustainability in workplace cleaning and how Peartree Cleaning are working collaboratively with their clients to reduce carbon emissions.

We also have an exclusive interview from two key members of the Capital Services Solutions Group family – Brian Byars, Head of Sales and Muzammil Farhan, Head of Finance. Starting out as a cleaning company, Capital SSG has evolved hugely over the years and now offers a full range of soft services. Brian and Muzammil tell us about their role in the company’s evolution and what the future holds for the business moving forward.

Our cover story this month comes from Kathryn Vassilissin, Sales Manager, Vendor Finance, Siemens Financial Services UK. She talks about how flexible financing arrangements can help facilities management companies overcome financial barriers to investment, and just how much of the hybrid working environment can be consolidated with financing from a single source.

As ever I hope you enjoy this edition of FM Director, and if you have anything you would like us to cover in an upcoming issue, please don’t hesitate to drop me a line at claire.middleton@businessdailygroup.co.uk

Thank you,

Claire Middleton

claire.middleton@businessdailygroup.co.uk

fmdirector@fmbusinessdaily.com

Financing highfunctioning workspaces for a hybrid workforce

Kathryn Vassilissin, Sales Manager, Vendor Finance, Siemens Financial Services UK

Sustainable practices: Cleaning the way for a greener

future

According to the UN World Commission sustainability is about meeting our current requirements without compromising the ability of future generations to meet their own needs. It involves balancing economic, social and environmental aspects of human activities

The importance of green spaces in healthcare estates

ealthcare providers must balance tight budgets with the need to create supportive environments that enhance patient care. One frequently overlooked element that significantly contributes to patient and staff wellbeing is access to green spaces. Nigel Robinson, General Manager, Service Works Global, tells us more…

Managing Editor

Claire Middleton

Designer and Production Manager

Chris Cassidy

Production Editor

James Jackaman

Sales Manager

Louise Bristowe-Harrison

Managing Director

Cheryl Ellerington

.

reserved. Reproduction of the contents of this magazine in any manner whatsoever is prohibited without prior consent from the publisher. No part of this magazine may be used or reproduced in any manner for the purpose of training artificial intelligence technologies or systems. For subscription enquiries and to make sure you get your copy of FM Director please ring 01482 782287 or email fmdirector@fmbusinessdaily.com The views expressed in the articles reflect the author’s opinions and do not necessarily reflect the views of the publisher and editor. The published material, adverts, editorials, images and all other content is published in good faith.

Financing high-functioning workspaces for a hybrid workforce

Health and Safety on TikTok: The Good, The Bad and The Ugly

The Future’s Bright for Capital Services Solutions Group

Sustainable practices: Cleaning the way for a greener future

Why trust is the key to technical distribution

Subii – helping service providers and subcontractors build networks and find new opportunities

‘Have a laugh, make a few quid and do a decent job’ – The Journey of JSM Building Solutions

More meaning to cleaning

The 2023 UK fluorescent bulb ban: What businesses need to know

Kick-start 2025 with a BPO partnership

SSIP Launch its new website and members portal

The Murdoch Succession Battle: Challenges and Lessons for Family-Owned Facilities Management Companies

Scaling new heights: Integral Cradles and GIND UK launch new websites

Financing high-functioning workspaces for a hybrid workforce

By Kathryn Vassilissin, Sales Manager, Vendor Finance, Siemens Financial Services UK

“If occupancy at a workplace has dropped 50%, shouldn’t FM costs fall by a similar amount?” Many in the industry will be asking the same question as this commentator, writing on the evolution of facilities management in the workplace.

Though some businesses are upping their office days, 60% of employees said they had flexible working arrangements in 2023, a jump from 51% in the previous year. This change in working habits has forced a revaluation of the responsibilities of a facilities management (FM) company.

Operating a hybrid working environment means providing highfunctioning, flexible office premises, that make greater use of technology to adapt to usage. This is necessary to be able to react to current market trends and remain competitive.

Hybrid working – here to stay?

Some remain unconvinced by the longevity of hybrid working or may be hesitant to commit to a costly restructuring of facilities, but it would be a mistake to dismiss it as a fleeting trend.

One study has found that over three-quarters of employees would actively look for a new job, or be willing to consider one, if their company’s flexible work policies were to be reversed. It is not just staff who feel this way. Businesses know that offering flexible working attracts talent and helps to address skill or labour shortages.

Adapting to hybrid working is therefore an imperative, but what does this mean in practice? It could entail upgrading equipment, connectivity and security systems or changing the structure of how a workplace operates.

For example, it may be more efficient to introduce self-service catering, such as a vending mini market, rather than having a manned catering service that is unused or underused at certain times of the week. Office usage could be better anticipated and managed by introducing smart technology that registers when people come onsite, how they use the premises, and at what times. However, implementing these new measures comes with a cost and this may be a prohibiting factor –especially in today’s uncertain economic conditions.

Businesses know that offering flexible working attracts talent and helps to address skill or labour shortages

The cost of upgrading facilities to meet hybrid working demands is therefore a struggle for many facilities management companies

Obstacles to agility

The immediate cost of doing business has gone up due to rising inflationary pressures. The cumulative total of operational costs and staff costs, as well as the cost of maintaining and replacing assets and equipment, represents a significant financial challenge for businesses in a period where their money is worth less.

Hybrid working can introduce new cost and complexity, where employers are providing screens or other necessary equipment both in the office and for the home, as well as ensuring sufficient cybersecurity and connectivity speeds at both locations.

Subsequently, companies are finding themselves less agile and less willing to use their own capital to invest in depreciating equipment.

The cost of upgrading facilities to meet hybrid working demands is therefore a struggle for many facilities management companies, despite the commercial and competitive advantages to be gained from doing so. This is where finance from specialist financiers can help to make investment affordable.

A choice of flexible financing options

When businesses are hesitant to tie up cash in depreciating equipment and technology, leasing arrangements can present a powerful financial solution.

Payments are structured across an agreed period and aligned to match a business’ cash flow. Spreading the cost of investment means that the FM provider avoids a heavy upfront cost and instead retains free capital for liquidity or use in other parts of the business, e.g. strengthening the salesforce.

Financing can take a variety of forms, from basic leasing and hire purchase agreements to master leases with an agreed line of credit. This is useful for FM companies that want to acquire large equipment volumes quickly, as required, without having to go through laborious financing applications for each asset.

A further option is a managed service agreement. This solution guarantees the uptime and capability of an agreed service level at a fixed monthly cost.

This can embrace sub-components such as fire protection, security, ventilation or energy efficiency. Under such an agreement, the costs of the equipment, delivery, installation, maintenance, insurance etc., are all incorporated into the contract.

Streamlined, specialist finance

With a multitude of financing options available, the question facing FM providers becomes less about how to invest, but rather, how much can be consolidated with financing from a single source?

It can be a time-consuming and meticulous process to administer many small agreements for separate items, and it is not as straightforward to negotiate a favourable deal compared to negotiating for a whole package.

Specialist financing partners (like Siemens Financial Services), for instance, have a deep knowledge and understanding of workplace technology and equipment, which means they can fund the wide range of assets required in an office environment under one single package.

Such an arrangement could cover, for example, door entry systems, 24-hour CCTV, vending machines, IT hardware/software, photocopiers or smartphones.

Certain industries will require more specific equipment too, such as telematics systems integrated with company delivery vehicles for accurate location sharing.

Today’s workplaces are striving to be more sustainable (thereby running more cheaply), and so modern requirements could also include solar panels for self-sufficient energy generation, or digital sensors that reduce energy wastage by triggering temperature and lighting controls when they detect people leaving and entering rooms.

Scaling to requirements

This brings us back to the original question. As office occupancy fluctuates, the FM sector must be able to flex operations according to usage and need – and technology is pivotal to this aim. Integrated equipment and finance solutions enable upgrades and service modernisation, so that businesses can stay ahead of market trends while protecting cash flow.

Health and Safety on TikTok: The Good, The Bad and The Ugly

Richard Stockley, Managing Director at leading health and safety training experts, RRC International, talks to us about TikTok’s influence on health and safety best practices, and the important role it has to play in protecting the next generation of health and safety workers

According to Statista, TikTok is the fifth most popular social media network, with approximately 1.6 billion active users. It comes in just behind Facebook, YouTube, Instagram and WhatsApp.

Given it only officially launched in 2018, TikTok’s rise to prominence has been rapid and extraordinarily powerful. The fact that it was the highest-grossing app of 2023 really shows that the platform is moving from strength to strength.

One major factor in its success is its user retention. Indeed, the average TikTok user spends 95 minutes per day on TikTok and opens the app more than 20 times. This is more than any other social media platform. Combining this with the fact that 1 in 4 TikTok users are under 20 years old, it’s clear to see the impact it can have on the next generation of workers.

Positives and Negatives

TikTok content is paradoxical. You have both the good and bad, right at your fingertips.

Looking at the positives, you have a highly engaged audience that is looking to learn and be entertained. Running alongside this, you have micro-communities that actively share pertinent, useful content, on almost any topic you can think of. This is designed to amuse, interest and educate, and in the most part allow users to flourish. This includes 17.5k health and safety related videos, which boast more than 160 million views.

This all sounds excellent, but as with so many things, with the good comes the bad. With so much video content being shared, and not always by ‘industry experts’, the chance for misinformation or actively encouraging dangerous behaviour is a real concern. People value other people’s opinions highly, and rightly so, however it doesn’t mean they are always right. When it comes to something as critical as workplace health and safety, you need to be very clear on best practices, not just following the crowd.

Let’s assume that someone learns something new on site but does so incorrectly. They then take to TikTok to share their insight. This spreads the wrong learning to potentially thousands of people, who adopt it as best practice.

With platforms like TikTok, another danger is when content blurs the line between fact and humour in the search for more views, likes and shares.

Relatable workplace humour, especially in deskless industries, such as construction, does perform well on the platform, however with this type of content, we are seeing poor examples of health and safety in the spirit of generating ‘watchable’ content. An example I have spoken about before is the video of a workman diving down a rubble chute in a rush to grab a pint.

We all know that it isn’t pushing others to follow suit, and it is a bit of fun, but it will undoubtedly encourage others to try their own versions or try and one-up it with their own excursions on site. The line is fine, and even ‘funny’ videos are demonstrating behaviour that shouldn’t be tried at all.

The eternal debate here is whether this style of content negatively impacts the perception of people new to the industry or whether we can trust people to make their own, sensible decisions on what is fact and what is fiction.

To me, I think the more extreme videos, and the ones that are just simply wrong, will have a negative influence on safety in the long term.

Creating something good

As I have said, TikTok skirts the good and the bad when it comes to health and safety content, and I feel strongly that social platforms have a responsibility to be better at removing incorrect or dangerous content where it can.

I am not saying that TikTok doesn’t flag content that could be deemed unsafe, but it doesn’t appear to be widespread, and certainly isn’t consistent. If this was rolled out more reliably, this could prove to be a fantastic addition to the platform to help contextualise and warn viewers for their own safety.

Outside of pranks, stunts and relatable work content, TikTok has also witnessed collaboration from H&S and HR professionals across the world, opening up the conversation around workplace safety to the online community. Here’s an example from Judith Fiddler, HR coach and trainer, offering her take on ‘occupational health no no’s’. While this will likely reach a relatively more niche audience, it demonstrates the opportunity that TikTok offers H&S professionals to create and engage with a community of peers.

TikTok’s role in H&S

TikTok is undeniably a social media powerhouse and offers a great platform to share engaging work-related content. It goes without saying that, like most places online, it has its fair share of dangerous and concerning content. However, its role in helping to teach and lead by example is equally important in the world of H&S.

This is what we need to engage with top, younger talent, encouraging them to consider health and safety as a viable career path. If we can minimise the bad and the ugly and accentuate all the good TikTok can do for the perception of health and safety, enhancing the industry’s education and knowledge, and making the workplace a safer environment for all, we have to try and harness it.

TikTok has also witnessed collaboration from H&S and HR professionals across the world, opening up the conversation around workplace safety to the online community

The Future’s Bright for Capital Services Solutions Group

Starting out as a cleaning company, Capital SSG has evolved hugely over the years and now offers a full range of soft services tailored specifically to each client’s specific and unique needs.

Through this dedicated and personal approach, the company has been able to foster a trusted reputation amongst its clients and maintain long-term professional relationships across a range of industry sectors.

In October’s issue of FM Director , we spoke to Moreland McDiarmid, owner and managing director of Capital SSG. He told us all about the company, what sets it apart, where it all began and where it’s headed in the future.

In this issue, we hear from two other members of the Capital SSG family – Brian Byars, Head of Sales and Muzammil Farhan, Head of Finance, both instrumental in steering the company toward its ambitious growth targets.

Capital SSG recently transitioned to Limited Group status and relocated to larger premises, both key milestones underpinning its ambitious growth strategy.

A central figure in these strategic developments is Muzammil Farhan, who joined the team in January 2024 and has already made a remarkable impact.

A qualified chartered accountant, Muzammil has worked for some of the biggest names in the finance world, including KPMG. Having spent some time in the Middle East and Africa with companies such as Credo Investments and Lootah Holding, Muzammil moved to Scotland in 2022 where he completed a master’s degree in banking and finance and joined Capital SSG in early 2024.

“So far, so good,” says Muzammil about his experience at Capital over the last year.

“We recently moved from a partnership to a limited company which is a good milestone and shows that there are strong prospects for the future.”

Speaking about Muzammil joining the company, Moreland commented: “I was looking for someone with the ability to take us to the next level. I wanted someone with the right background and experience who could bring both clarity and quality to the table. Muzammil has done that in bucket loads. He’s absolutely fantastic!”

A key part of Muzammil’s role at Capital SSG is working on a strategic growth plan to take the company forward over the next few years.

Explaining more, Moreland said: “Muzammil has played an instrumental role in crafting our expansion plan, which is designed to attract external funding and support our ambitious goals. Through his efforts, we have developed a comprehensive strategy to increase our annual turnover by £2 million representing a 150% growth target by 2027.

We recently moved from a partnership to a limited company which is a good milestone and shows that there are strong prospects for the future

The recent transition to Limited Group status and relocation to larger premises are pivotal moves underpinning Capital SSG’s ambitious growth strategy”.

The company’s future plans include expanding into new service markets such as industrial cleaning, hazard cleaning, and contract window cleaning, alongside a broader range of facilities management services. These include painting and fabric maintenance, disaster recovery cleaning, grounds management, and winterization services. By incorporating specialized training for team members, such as biohazard cleaning and PASMA, Capital SSG is well-positioned to diversify its service portfolio, cater to a wider range of client needs, and extend its geographical reach.

Another key part of Capital SSG’s growth plan was to bring in a Head of Sales, which is where Brian comes in. He joined the team in July 2024, bringing with him a wealth of applicable experience and industry relationships, having worked within the FM world his entire career. Over the last three decades Brian has worked with some of the biggest players in the FM industry, including Sodexo, Rentokil, Balfour Beatty and ISS, and is now playing an integral role in Capital SSG’s expansion strategy by find new business, as well as retaining and maintaining existing client relationships.

“We wanted to shake up our business model a little bit, and we’ve definitely done that over the last couple of months by looking at several things, including what our key differentials in in the marketplace are,” said Brian.

“The biggest differential in my opinion is that we really put the worth and trust back into the workforce. We’ve already established ourselves as the first Scottish-based SME to be accredited as a Real Living Wage employer, which is huge. We’re now looking at developing a works council and re-writing our values.”

Brian added: “Since joining the company there have been a couple of notable standouts for me – most importantly, the values of the organisation and just how visible they are throughout the company.

“It’s often a challenge in business to keep everybody on the straight and narrow when it comes to company values, but when you can see that a business has strong, trustworthy values from the top down, like Capital SSG, then it makes it something that you want to be part of.

“When something feels good, you know you want to be part of that, and you don’t want it to become damaged in any way; it’s something that’s worth protecting.

“We wanted to shake up our business model a little bit, and we’ve definitely done that over the last couple of months

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We’ve already established ourselves as the first Scottish-based SME to be accredited as a Real Living Wage employer, which is huge

“The other standout feature is the company’s ambition. Capital SSG wants to grow, move forward and champion a much more diverse capability in terms of services and scope, and that’s something I’m excited to be a part of. I’ve been given an open opportunity to look at widening both the scope of services that we can offer, and also the geographical reach. We want to expand into new territories and establish new operating areas. It’s an exciting time!”

“We appreciate the customers we have, and the work they give us,” says Moreland. “But we’re also eager to expand our offering and look at other services we can offer, to them and new customers as well. Brian is steadily taking us in the right direction for that.”

“It’s all about turning opportunities into commercial and operational realities,” adds Brian. “And again, that’s one of Capital SSG’s standout features. The organisation has been quick to jump on board in terms of delivery and service excellence and it has a strong ethos when it comes to customer service. In sales, the one thing you want when coming into a new organisation is a strong can-do attitude, and the Capital SSG team has that in abundance.”

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REFRIGERATION REDEFINED SMARTER COOLING, ANYTIME SUPPORT, & EXPERT ENGINEERING WITH ARCUS FM

In industries where refrigeration is mission-critical, any downtime can lead to major losses and operational disruption. From retail chains safeguarding perishable goods to logistics centres ensuring temperature stability, reliability is essential. At Arcus, we recognise these high-stakes demands, offering refrigeration services that combine advanced technology, 24/7 support, and robust training to keep your operations running smoothly.

MINIMISING DOWNTIME WITH 24/7 REFRIGERATION BUREAU SUPPORT

Minimising downtime is a top priority at Arcus, supported by our dedicated Refrigeration Bureau, which operates in close collaboration with our 24/7/365 Helpdesk. Staffed by technical specialists and underpinned by proprietary technology, the Bureau provides real-time support to engineers and guarantees customers immediate, expert assistance whenever they need it. This integrated approach ensures that customers have peace of mind, knowing that a skilled team is always on standby.

COOLING TECHNOLOGY TO SUPPORT YOUR REFRIGERATION NEEDS

Refrigeration is crucial for food retail, broader retail, and hospitality sectors, and we’re dedicated to keeping these systems running efficiently, safely, and hygienically. Our Remote Loadshedding technology leverages real-time monitoring through weather forecasts and building data to create a preventative maintenance approach. Managed by our SMaRT Hub team, this system sends a global command to loadshed selected fixtures across estates during high ambient conditions.

By responding instantly to unexpected weather events without dispatching engineers, we save an estimated 850 hours of engineer time per extreme weather event, reducing customer costs and Scope 3 carbon emissions. This proactive support means our customers can focus on their business while we keep their refrigeration systems – and their products – safe and saleable.

CLOSING THE SKILLS GAP: BUILDING REFRIGERATION EXPERTISE

The refrigeration sector faces a growing skills gap, as qualified engineers become harder to find. At Arcus, we address this by training our own talent, offering Mechanical and Electrical (M&E) engineers a structured path to become refrigeration specialists.

At our state-of-the-art National Training Centre, engineers receive in-depth, hands-on training tailored to our customers needs, carried out in an atmosphere that replicates real-world conditions.

This commitment to learning and development not only addresses the industry’s skills shortage but also ensures our customers have access to highly trained, knowledgeable engineers. With specialised skills and familiarity with customers systems, our engineers are well-prepared to deliver a customised, reliable service.

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Sustainable practices: Cleaning the way for a greener future

According to the UN World Commission sustainability is about meeting our current requirements without compromising the ability of future generations to meet their own needs. It involves balancing economic, social and environmental aspects of human activities

For the commercial cleaning industry, this means adopting sustainable practices that minimise negative effects on the environment, whilst still delivering high-quality results.

Bradley Reames, Managing Director at Peartree Cleaning, the commercial cleaning specialist, looks at the importance of sustainability in workplace cleaning and how Peartree Cleaning are working collaborating with their clients to reduce carbon emissions.

Setting science-based Goals for a greener tomorrow Peartree is committed to environmental sustainability, and our adoption of Science-Based Targets (SBT) marks a significant step in this journey. SBTs are goals set by companies to reduce greenhouse gas emissions in line with the latest climate science.

These targets are not merely aspirational but are grounded in what is necessary to mitigate the worst impacts of climate change. By aligning with these targets, companies can significantly lower their carbon emissions and demonstrate their commitment to sustainability.

In 2024, Peartree pledged to the Science-Based Targets Initiative, reflecting our dedication to reducing our carbon emissions. Our strategies include an all-electric fleet, publishing full Scope 1,2, & 3 emissions data, collaborating with key supply change partners on CO2e reduction plans, and installing solar panel at Peartree House.

By aligning with these targets, companies can significantly lower their carbon emissions and demonstrate their commitment to sustainability

The SBT initiative is crucial for businesses like ours to contribute meaningfully to combating climate change and reducing our environmental impact. Our dedicated ESG team is focused on integrating these initiatives into our operations, ensuring transparency and accountability. This commitment isn’t just about reducing emissions; it’s about setting a precedent in our industry for responsible and sustainable business practices.

Through eco-friendly cleaning practices and efficient tracking and reporting, we’re not only meeting our sustainability goals but also empowering our clients to achieve theirs.

We’re only working with supply partners who responsibly manage their manufacturing impacts, ensuring they comply with environmental regulations, use renewable energy sources and reduce waste and emissions.

And we’re minimising the environmental impacts that arise during our cleaning operations by reducing water and energy consumption, avoiding unnecessary cleaning tasks, and advocating 11 standard recycling streams.

Our pledge for a sustainable future

We’re transitioning to more sustainable practices across every aspect of our business, from procurement to operations.

As a standard we’re choosing products that are designed for sustainability, selecting ingredients that are biodegradable, non-toxic, renewable and efficient, as well as packaging that is recyclable, reusable, or compostable.

Eco-friendly solutions

We’ve dramatically reduced plastic use and CO 2 emissions by switching to sustainable powder sachets and sourcing washroom paper products from eco-conscious suppliers.

Our commitment extends to procuring 100% recycled refuse sacks and transitioning to SoluDose™ soluble cleaning sachets for waste reduction.

By replacing pre-diluted 750ml trigger spray bottles with sustainable powder sachets for our core cleaning products, we have achieved an 88% reduction in plastic consumption. Additionally, this shift has led to a 75% decrease in average CO 2 emissions and transportation costs.

Our supply chain is predominantly UK-based, reducing transportation impacts and supporting local businesses. This includes sourcing eco-friendly uniforms, PPE, and equipment.

Education and training

A crucial aspect of implementing sustainable cleaning practices is educating cleaning operatives about the importance of sustainability and providing them with training on eco-friendly cleaning techniques and products.

By empowering our team with the knowledge and skills to adopt sustainable practices, we’ve promoted a culture of sustainability within Peartree Cleaning.

Empowering our clients

Our environmental initiatives are central to our operations. Accredited with EcoVadis Silver, NCZ, ISO 14001, and now Science Based Targets, we’ve demonstrated our dedication to exceeding sustainability standards. Our active partnerships and strategic decisions reflect our commitment to a cleaner, greener future.

By partnering with us, our clients not only benefit from our accreditations, but also gain access to comprehensive data to track and report their own ESG metrics effectively. With our advanced approach to environmental management, we empower our clients to address their Scope 3 emissions with confidence.

Conclusion

With businesses and consumers becoming increasingly aware of environmental impacts, the demand for sustainable practices in commercial cleaning has grown hugely. This shift is no longer just about meeting regulatory standards but represents a commitment to reducing carbon footprints, conserving resources, and promoting healthier environments for all.

As the demand for sustainability continues to grow, we have a unique opportunity to lead by example. By embracing sustainable practices, we can mitigate environmental impact, enhance operational efficiency, and meet the evolving expectations of our clients and stakeholders.

At Peartree we’re committed to reducing our carbon footprint emissions, fostering diversity and inclusion, and maintaining ethical governance, however ultimately the journey towards sustainability in commercial cleaning is a collaborative effort that requires commitment, innovation, and a shared vision of building a greener, healthier future for generations to come.

For more information on how Peartree Cleaning Services is leading the cleaning industry towards sustainability check out our ESG Report: peartreecleaning.co.uk/_img/pics/pdf_1710255441.pdf

Why trust is the key to technical distribution

Technical distribution involves moving complex assets, such as printing and imaging devices, ATMs, safes, and medical equipment, from A to B. The process has many requirements, including precision, the complex mobilisation of teams, and strong relationships with third-party logistics on a national level. But a truly successful rollout hinges on one thing — trust

Here, Steve Harding, technical services director at Business Moves Group, tells FM Director about the importance of trust when it comes to successful technical distribution and how it can be developed.

A recent survey found that 20 per cent of executives overestimate the trust in their supply chain. If trust is not prioritised and nurtured, supply chain performance may be negatively impacted.

That overestimation can be especially detrimental in sectors with diverse property portfolios, like the public sector, which is estimated at £187 billion. Government properties can include high-security sites, specialist healthcare centres and buildings operating in high footfall areas.

All these locations have specific requirements that suppliers need flexibility to meet.

At a time when businesses need to choose where they spend wisely, working with a trusted business partner can increase efficiency and alleviate stress on stretched budgets.

The foundation of trust

In the past year, 77 per cent of Deloitte survey respondents acknowledged supply chain adversity. With the foundation of trust in place, efficiency easily follows.

This is especially important in highly regulated environments, where a fundamental requirement for suppliers and their thirdparty logistics (3PL) clients are the disclosure and barring service (DBS) and baseline personnel security standard (BPSS) checks.

There are also circumstances where more in-depth checks are required, often using a national security vetting solution (NSVS) which is essential for accessing clients’ secure environments.

Allowing these checks to be conducted by a trusted partner can save money and time.

Beyond the required health and safety grounds needed to perform physical tasks, BMG conducts NSVS checks, including BPSS and DBS checks with fully enhanced identity and background assessments. We review criminal histories and assess any issues, such as whether candidates are vulnerable to bribes.

These processes can be time-consuming for organisations, often taking months to ensure that all people mobilised on a project are correctly cleared.

A trusted supplier reviewing these processes reduces that stress on the client. Regular client contact should also be prioritised; suppliers should host weekly security screening meetings to keep them in the loop.

We’ve been working with clients with specialist requirements for over 25 years and in the last 12 months have increased our number of BPSS and NSVS cleared personnel by 50.

Specialist services are required for each move, like trained heavy lifting teams, stair walker operators and heavy-load lorries

This has given us access to more than 330 high security locations throughout the UK with teams of up to eight people at sites, providing organisations fluidity and flexibility to react to the end customer requirements.

Specialist equipment

In technical distribution, teams work with a range of sensitive and valuable equipment that need to be handled with extreme care. Specialist services are required for each move, like trained heavy lifting teams, stair walker operators and heavy-load lorries.

Beyond that, suppliers need to understand clients’ wants and needs to meet high expectations of quality and care. That means integrating with client culture and empathising with their problem points to offer suitable solutions that will alleviate stress for their teams.

Mass-mobilisation

Technical distribution is predominantly a two-person activity at the points of delivery and collection. In the preparation for delivery, larger team coordination needs to take place.

Every business has unique needs surrounding security clearance, as well as the communication and information shared with teams, for both 3PL clients and their partners on customer sites.

Beyond the typical two-man or four-man white glove services, distribution for larger and more complex deliveries often requires more people on the ground. In some instances, we’ve mobilised over fifty staff members to complete projects. When client warehouses are spread nationally, we also mobilise a nationwide fleet of vehicles to complete rollouts seamlessly.

It’s not uncommon for Government or healthcare sites to need thousands of devices moved, stored and delivered at short notice

Offering flexibility

Depending on the amount of client sites and unique assets needing to be moved on any given day, a moving partner needs to bring flexibility – that can mean a crew of three on a Friday, and a crew of eight on the next.

It’s not uncommon for Government or healthcare sites to need thousands of devices moved, stored and delivered at short notice. This is where a trusted partner is especially valuable – people who know your organisation and can get straight to work.

The expertise to oversee complex mobilisations, efficient moves and strong relationships throughout your supply chain are fundamental factors, so no matter the assets or property portfolio in question, the job gets done.

Subii – helping service providers and subcontractors build networks and find new opportunities

Christmas can be a challenging time for businesses, and as the festive period rapidly approaches, companies can often face increased security needs and staffing challenges

Subcontracting is a solution that security providers can utilise to ease these pressures. Last year, almost half (48%) of UK companies outsourced work, and in 2022, UK businesses spent a huge £500 billion on outsourcing work.

As necessary as subcontracting is in the FM world, it can bring with it unique challenges, hurdles and complications. However, they can be avoided….

Subii is an innovative online platform designed to make subcontracting easier. Founded around a year ago, it was born from the idea that subcontracting in the security industry needed to be much more streamlined, easily trackable and less complex.

Subii connects service providers and subcontractors to enable the sharing of resources and to ensure delivery of service. It makes the process of posting unallocated shifts and jobs super quick and easy, and equally quick and easy to find new opportunities, shifts and jobs.

Taking the hassle out of finding the subcontractors you need, SUBII does it for you – nationally

With the Christmas period fast approaching, businesses face increased security needs, but also staffing challenges.

Why Choose Subii?

Access more work opportunities across different clients.

Find trusted subcontractors ready to support your team.

Expand your reach and stay covered, no matter the demand.

Start building your network and find new opportunities today with Subii.

Subii.co.uk

Valon Statovci, co-founder of Subii, is a seasoned security industry veteran and over the years he identified a significant pain point within the industry: the inefficiencies and complexities of subcontracting.

Traditional methods often involved manual processes, which lead to delays, miscommunications, and financial losses.

Subii aims to streamline the subcontracting process by providing a centralised platform that simplifies communication and job allocation. The platform enables service providers to:

Fill Gaps Quickly: Connect with trusted subcontractors to cover work when you need it most.

Find Work Easily: Access new opportunities from other service providers

Build Trust: Work with verified partners to ensure quality and reliability on every job

Improve transparency and accountability: Centralise all subcontracting information and communication.

Reduce payment queries: Reduce time-consuming supplier payment queries with real time tracking and reporting

By automating many of the manual tasks associated with subcontracting, Subii helps businesses save time, reduce costs, and improve operational efficiency. The platform also enhances collaboration between service providersand subcontractors, leading to improved project outcomes.

While Subii is still in its early stages, it has already garnered significant interest from the security industry. The company is committed to continuous improvement and adapting to the evolving needs of its users. By addressing the challenges faced by businesses in the sector, Subii aims to become an indispensable tool for streamlining subcontracting processes.

“We really want to make a splash in the security world,” says Valon. “We know the industry, we know how it operates, and we want to prove that our kind of platform works for all companies, both big and small. We also want to expand into the rest of the UK FM space, starting with cleaning. Temporary recruitment is also on our radar, but that will be a little further down the line.

“Ultimately, we want to help facilitate the supply chain management of all people providers in FM.”

For more information about Subii, please visit subii.co.uk

We know the industry, we know how it operates, and we want to prove that our kind of platform works for all companies, both big and small

‘Have a laugh, make a few quid and do a decent job’

The Journey of JSM Building Solutions

These days it’s hard to find a business that truly values its people more than making a profit. JSM Building Solutions is a rare example of this

JSM’s journey began over a decade ago in early 2014, when, having parted company with his previous employer, Scott Rogers, Operations Director, decided to embark upon a new venture and start out on his own.

FM Director Editor Claire Middleton caught up with Scott to find out more about JSM’s journey, their values and just how passionate they are about their people.

“Before JSM I was working for a big family business which was turning over around £70m a year,” Scott explains. “In 2010 they sold out to a huge corporation with a turnover of around €4.5b. Unfortunately, I didn’t like their work culture. It was full of red tape and the processes were very slow, entirely opposite to how I was used to working. So, I decided to set up on my own. I thought I’d just buy a van with my name on the side and make a modest living out of being an electrician. However, after telling a friend and colleague of mine about my plans, he asked if I fancied setting something up together. Luckily, his family was able to set us up with the capital we needed to get started and so JSM was born!”

Scott continues: “We wanted to create something that in essence was what we’d lost with our old company, just on a smaller scale. We wanted to create a place where staff could thrive. We wanted our customers to need us, for us to become a part of their fabric, and we wanted to be responsive, reliable and cost-effective.”

Right from the start Scott and his partners knew that they wanted to hold their people at the heart of everything they did - both staff and clients. It’s what they believe makes a company worthy of its success.

“I make an effort to know every single person in our team, supply chain and client base personally,” Scott explains. “To me, that’s vital to give that personable touch and personalised service.

“As soon as JSM was created, there were three things we wanted to do – have a laugh, make a few quid and do a decent job - all while making sure our people were happy. And that has always been the commitment. We’re not interested in being the biggest, but we’re very interested in being the best.”

JSM was born from the simple desire to do a good job with people that care. From there, there was no stopping Scott and his partner. They bought a unit, fitted it out and began to build the company. Before long, familiar faces began to appear eager to join the team, and a solid customer base began to grow. Slowly but surely, the business evolved into what it is today.”

JSM has always been passionate about developing their people and ‘building below people’s feet’. They put huge amounts of effort into training and development to make sure that their management team is built from the ground up, with a solid understanding of the company and what it stands for.

Scott explains: “We have always wanted to empower people and build a solid structure. We’re passionate about promoting from within. We’re passionate about putting money back into the pot to develop and help our people because they are important to us.

We wanted to create a place where staff could thrive

And what does Scott like most about JSM? “I like everything about JSM!” he says. “I like that no topic is off the table or taboo –safety, ESG, net zero, training, pay, aspirations, flexible working, anything at all, not just because they’re the go-to buzzword at the moment, but simply because they are the right things to be having conversations about.

“I also like that JSM puts its people first. But most of all I like the fact that we’re trying to make the company feel like home. We know that our people – JSM people – will be with us forever. It’s a lifetime job and I love that.”

Scott goes on to explain what makes JSM people different, and why they are so special.

“There is a culture of excellence here,” he says. “JSM people deliver over and above, and we don’t settle for average. And on top of that is a culture of warmth and support that I hope everyone feels from the moment they join the team.”

Backing up Scott’s words, Meg Smith, who works as a Buyer for JSM says: “I started working for JSM straight from college with no previous work experience in this field.

We wanted our customers to need us, for us to become a part of their fabric, and we wanted to be responsive, reliable and cost-effective

Over the last 3 years I have been presented with various opportunities to develop my knowledge and progress within the company, with the most recent being achieving a distinction in my Level 2 apprenticeship in Accounting and Finance and I am now about to begin Level 3. JSM have been greatly supportive of my desire to progress and have given me numerous opportunities for me to not only develop my skills but to choose which area I want to develop in.”

She adds: “I am excited to see what my future holds with JSM and look forward to a long career with them.”

Hannah Jackson, Helpdesk Supervisor, added: “I have worked at JSM for the past 5 years. Being a female in a male dominated sector has come with its challenges, however with the support of my team and company I have managed to overcome these and integrated into the family (special thanks to Scott!) I have progressed within the company and JSM have been committed to supporting me with this. JSM have created opportunities and the right environment to enable me to thrive in a management position, and they have supported me to apply theory to practice and to complete a team leading and management course at college.

“There is a famous quote from Richard Branson - “Train people well enough so they can leave, treat them well enough so they don’t want to.” This is exactly my experience with JSM and I am excited to see what future opportunities will await me in the future.”

Challenges

So, what are the key challenges JSM are facing right now, and just how are they navigating them? Scott explains: “The material market is outrageous now, and so a big challenge for us is trying to ensure that we’re getting the best value for our customers.

“We’ve moved into bigger premises so we can store more materials at better prices and then pass on those cost savings to the customers.”

He added: “Another potential challenge that many in the industry are at risk from is not getting paid. There’s a huge risk of insolvencies and liquidations in the current market, but we’re very careful about who we work with, and we pick our partners carefully. This is because we know that we’re responsible for putting the food on our staff members’ tables and we’re responsible for making sure our suppliers get paid. It’s a huge responsibility and something we take very seriously. But the challenges are lessened hugely if you work with the right people.”

Future goals

Looking ahead, what does the future hold for Scott and the rest of the JSM team? “We want to continue to develop. In terms of infrastructure, systems and processes, we’re probably 70% of the way through the journey. We’re moving forward but we’re taking our time, doing it right. Building a business is not a constant climb; you have stages where you level off a little and get the chance to take stock of where you’ve been and what you need to do to get to the next stage. It’s all about observing, adapting and moving forward.

“We’re in no rush. We want to give our people the time and space they need to develop and get to where they need to be, and ultimately, to where we see them ending up within the business.”

For more information about JSM, please visit: jsmbuildingsolutions.co.uk/

More meaning to cleaning

The cleaning and maintenance of buildings is big business and many organisations claim to be the industry leaders in delivering services that give organisations that all-important kerb appeal: window cleaning and façade cleaning are two such services.

But what about the more niche services that maintain the structural integrity of buildings? Siphonic drainage, roof maintenance and petrol forecourt cleaning may not give a building the same kind of sparkle as newly cleaned office windows, but can be much more important in the long term.

Premier Technical Services Group Ltd (PTSG) delivers a full portfolio of cleaning and maintenance services for buildings of all kinds.

In addition to delivering the services that keep organisations looking professional, the Group has also become the go-to name for those tasks that reach further and higher, adding untold value to the life of buildings.

Its IRATA-trained engineers are experts in all the recognised access techniques.

Roof maintenance

A regular programme of roof maintenance can save organisations a great deal of money, not to mention disruption to their business.

Seasonal storms, or even strong winds, can dislodge tiles and leave roofs vulnerable to water ingress and further damage. Moss and algae also commonly cause serious blockages in both gutters and pipes, both of which can cause damage and require expensive repairs.

Not only does PTSG provide repairs and maintenance, its engineers also deliver services that often prevent damage from occurring. Roof condition surveys can be carried out at short notice using PTSG’s own truck-mounted access platforms or, in some cases, using drones.

They produce an accurate picture of the roof’s exact condition, often highlighting the need for routine cleaning and maintenance which can avoid the need for any repairs in the immediate future.

Siphonic drainage

Siphonic drainage is the most effective way to protect a building against high-intensity storms and rising levels of rainfall. It prevents water ingress by draining rainwater more efficiently than traditional systems.

Siphonic drainage uses baffle plates fixed to a building’s rainwater outlet to prevent air entering the pipes during intense storms. This creates a siphonic hydraulic action that drains higher volumes of water using fewer, smaller diameter, horizontal downpipes.

As a member of the Siphonic Roof Drainage Association, PTSG has the expertise to design and install the right system for businesses in every sector.

Not only does PTSG provide repairs and maintenance, its engineers also deliver services that often prevent damage from occurring

Over 95% of planned works are delivered on schedule, while a commitment to a four-hour response time means emergencies are quickly attended

Petrol forecourt cleaning

PTSG is fully equipped to clean and restore paving, canopies and all other areas of a petrol forecourt.

Oil and grime that has built up over many years – as well as discarded chewing gum – is easily removed by the use of best-inclass equipment. This preserves customers’ brand reputation and professional image.

PTSG’s UKPIA-accredited engineers can clean the entire forecourt including canopy, fascia, cladding, framework, car washes and forecourt floor plate, using a range of telescopic cleaning equipment and circular floor cleaning pans. Over 95% of planned works are delivered on schedule, while a commitment to a four-hour response time means emergencies are quickly attended.

Other niche services PTSG provides that can contribute to a full cleaning and maintenance programme include (but are not limited to):

Graffiti removal

Chewing gum removal

Sharps removal

Whatever kind of cleaning, maintenance or damage prevention services you require, please ask us for advice or a no-obligation consultation..

sales@ptsg.co.uk | 01977 668771 | ptsg.co.uk

The 2023 UK fluorescent bulb ban:

What businesses need to know

In a significant move towards energy efficiency and environmental protection, the UK government announced a ban on the sale of traditional fluorescent tube lights, including T5 and T8 tubes, which came into effect in September 2023

National specialist services provider, NSS – a PTSG company, are finding that not many people in the industry are actually aware of this change. Therefore, they’ve put an article together to educate you on this legislation and guide you through what it means for your organisation.

Understanding the ban

This legislation is more comprehensive than you may realise. It prohibits the sale, supply, and import of traditional fluorescent tube lights for commercial, industrial, and residential use. Fluorescent tubes contain mercury, a toxic substance that poses risks to both human health and the environment. This ban is part of a larger initiative to reduce hazardous waste and promote energy-efficient lighting solutions.

Fluorescent tubes contain mercury, a toxic substance that poses risks to both human health and the environment

While existing stock can still be sold and used, supplies are expected to diminish rapidly.

Previous exemptions for T5 and T8 fluorescent lamps, compact fluorescent lamps, and special purpose lamps have been revoked.

Implications for businesses

This legislation is not widely known and with an estimated 40% of companies still relying on T8 fluorescent lamps, this ban presents both challenges and opportunities:

1. Supply chain disruption: As production ceases, T5 and T8 lamps will become increasingly scarce and potentially more expensive.

2. Compliance requirements: Businesses will need to transition to alternative lighting solutions to remain compliant with the new regulations.

3. Potential for energy saving s: While the transition may require initial investment, it opens up significant opportunities for reducing energy consumption and costs.

4. Sustainability goals: This change aligns with many organisations’ sustainability targets and can contribute to improved ESG (Environmental, Social, and Governance) ratings.

The LED Alternative LED lighting is the most viable alternative to fluorescent tubes. While the initial investment in LEDs may be higher, the long-term savings in energy and maintenance costs make a compelling business case for the transition.

Here’s why you may want to consider making the switch:

•Energy efficiency: LED tubes can reduce energy consumption by up to 80% compared to fluorescent alternatives.

•Longevity: With a lifespan of up to 50,000 hours, LEDs significantly outlast fluorescent tubes, reducing replacement frequency and associated costs.

•Lower maintenance costs: The durability of LEDs means less frequent replacements and lower maintenance overhead.

•Improved light quality: LEDs offer better color rendering and can be tailored to specific color temperatures, potentially improving workplace productivity and comfort.

•Environmental impact: The UK government estimates that a shift to LED bulbs could cut 1.26 million tonnes of CO 2 per year, helping businesses meet their carbon reduction targets.

Navigating the Transition: How NSS Can Help You At NSS, we understand that this change may seem daunting. Our team of lighting experts are ready to support your business in this transition.

The ban on fluorescent lighting represents a significant shift in the UK’s approach to energy efficiency

Keep your space pest-free, the smart way.

Pestokill’s intelligent ‘Anticimex Smart’ system detects and predicts infestations before they occur. Eco-friendly rodent control for your business. No more mouse damage clean ups.

Here’s how we can help you:

1. Comprehensive lighting audits: We conduct thorough assessments of your current lighting infrastructure, identifying areas for improvement and potential energy savings.

2. Customised transition plans: Our experts can develop tailored strategies for replacing your fluorescent lighting, considering your budget, timeline, and specific business needs.

3. Energy efficiency calculations: We provide detailed projections of potential energy savings and return on investment, helping you make informed decisions.

4. Compliance assurance: Our team can ensure your new lighting solutions meet all relevant regulations and standards.

5. Professional installation: Our NICEIC approved technicians are trained to work with various access equipment, ensuring safe and efficient installation across all types of commercial properties.

6. Ongoing maintenance: We offer planned maintenance contracts to keep your new lighting systems operating at peak efficiency, preventing disruptions and costly emergency call-outs.

Taking Action: Next Steps for Your Business

In order to stay compliant with the legislation here are the next steps you should consider:

1. Assess your current lighting: Take stock of where you’re currently using fluorescent tubes in your facilities.

2. Consider a professional lighting survey: Our experts can provide valuable insights into the most cost-effective ways to transition your lighting.

3. Explore financing options: Look into whether there are any government incentives or financing solutions available for energy-efficient upgrades.

4. Communicate with stakeholders: Ensure that all relevant people in your organisation are aware of the changes and the benefits of transitioning to more efficient lighting.

While it presents challenges, it also offers an opportunity for businesses to reduce their energy consumption

The ban on fluorescent lighting represents a significant shift in the UK’s approach to energy efficiency. While it presents challenges, it also offers an opportunity for businesses to reduce their energy consumption, lower their carbon footprint, and potentially realise significant cost savings in the long term.

At NSS, we provide comprehensive lighting maintenance services for all types of commercial properties.

Our efficient fleet of vehicle-mounted access platforms enables us to deliver planned maintenance, emergency repairs, and customised service contracts swiftly and cost-effectively. Our NICEIC-approved technicians are IPAF-certified and skilled in using various access equipment for high-altitude work. With us, your lighting needs are expertly handled, ensuring reliable illumination for your business.

We’re committed to helping you navigate this change successfully. Our expertise in lighting solutions positions us as your ideal partner in this transition. Contact us today to learn more about how we can assist you in being compliant and moving towards a more sustainable, efficient future for your business.

Kick-start 2025 with a BPO partnership

Partnering with a Business Process Outsourcing (BPO) provider like Lemon Contact Centre can significantly enhance the operational efficiency and customer service capabilities of facilities management (FM) companies as they prepare for the challenges and opportunities of 2025

At a time when great customer service is expected from clients and customer experience is a key driver of business growth, there’s no time like the present to enhance a business’s customer service offering.

Operating a full 24/7 service from their headquarters in the North East, Lemon Contact Centre offers over two decades of expertise in providing daytime and out-of-hours support to the FM sector. In doing so, Lemon’s highly trained and dedicated operatives become a true extension of your business.

By outsourcing customer service to BPOs like Lemon, facilities management businesses can ensure that their clients receive 24/7 support 365 days a year, which is crucial for addressing urgent maintenance issues and inquiries.

This round-the- clock availability improves customer satisfaction and enhances an FM company’s reputation for reliability and responsiveness

With innovative software solutions and diagnostic tools integrated seamlessly with existing systems such as CAFM, Lemon Contact Centre helps optimise operations without the need for extensive investments in new technology or additional staffing.

This cost-effective approach allows facilities management companies to allocate resources more efficiently, focusing on strategic initiatives that drive growth in 2025.

As facilities management businesses look towards 2025, partnering with a BPO like Lemon Contact Centre offers a strategic advantage. With enhanced customer support, increased operational efficiency through technology, compliance assurance, and cost-effective solutions, facilities management companies can position themselves for success in an increasingly competitive landscape.

lemoncontactcentre.co.uk

0800 612 7595

zest@no-sour-business.co.uk

SSIP Launch its new website and members portal

SSIP, the leading provider of health and safety certification schemes, today announced the relaunch of its website and portal.

The updated platforms aim to improve user experience, enhance functionality, and better support members in their supply chain management needs.

Why the Update?

The SSIP website and portal were originally launched in 2013 to enable members to validate existing member certificates and issue Deem to Satisfy (DTS) certificates. Over the years, the portal’s usage has expanded beyond its initial purpose, necessitating a comprehensive overhaul to meet the evolving needs of its users.

Overcoming Challenges

With over 90,000 suppliers listed, 35,000 monthly searches, and 53 member organisations adding their assessment data to the Portal, data accuracy was a top priority during the redesign process. SSIP faced the challenge of adding new features while maintaining the integrity of the existing portal data.

Key Improvements

The revamped website and portal offer several significant improvements, including: Clearer Guidance: The website provides more intuitive navigation and detailed information to help users understand the purpose and benefits of SSIP.

Enhanced Functionality: The portal will continue to be enhanced to offer further features such as supplier following, personalised supplier lists, certificate expiry notifications, and expanded search parameters, some of which will be add-on payable features.

Training and Webinars: Members will be able to access training resources and webinars to learn more about SSIP and its certification schemes.

Improved Accessibility: The website’s layout and design have been optimised for accessibility, ensuring a seamless experience for all users.

Benefits for Members and Website Visitors

Eleanor Eaton, SSIP Chair, said “The updated platforms will bring significant benefits to both SSIP members and individuals accessing the website. Members can expect improved efficiency, enhanced data management capabilities, and easier access to valuable resources. Visitors will benefit from a more intuitive and user-friendly experience, as well as clearer information about SSIP’s services and the importance of health and safety in the supply chain.”

The updated platforms will bring significant benefits to both SSIP members and individuals accessing the website

A User-Centric Approach to Redesign

SSIP’s redesign process was guided by feedback from members and stakeholders. By carefully analysing user behaviour and identifying areas for improvement, the team was able to create a website and portal that is both visually appealing and highly functional.

Eleanor explained “our members have given us some valuable feedback on where our existing site required more detail and how we could make it more accessible. We were able to work closely with the developers to incorporate these features and add some new and exciting functionality.”

Impact on SSIP and the Supply Chain

The relaunched website and portal will play a crucial role in SSIP’s ongoing mission to reduce occupational health and safety assessment duplication and promote health and safety in the supply chain. By providing a robust platform for members to access information, validate certificates, and connect with suppliers, SSIP is empowering organisations to achieve their sustainability and compliance goals. SSIPs approach to mutual recognition has enabled industry savings of over £464m in addition to the time savings by all stakeholders.

Looking Ahead

Throughout the redesign process, SSIP gained valuable insights into the importance of clear communication and effective information organisation. The organisation recognises that this is just the beginning of its journey and plans to continue listening to feedback and implementing further improvements.

SSIP’s commitment to innovation and continuous improvement extends beyond the initial website and portal redesign. Eleanor Eaton explains “we are already exploring additional features and functionalities, such as bite-size training courses for individuals and procurement teams. By investing in ongoing development, SSIP aims to remain at the forefront of health and safety certification and provide exceptional value to its members.”

The Murdoch Succession Battle:

and Lessons for Family-Owned

Management Companies

In the world of family-owned businesses, the story of Rupert Murdoch and his media empire serves as a cautionary tale of what can go wrong when succession planning is neglected.

Murdoch, now 93, has spent decades building News Corp and Fox into global giants, but his legacy is now embroiled in a legal battle among his children that could shape the future of his £14.9 billion family trust and vast media holdings.

This struggle, often compared to the themes of the popular TV series Succession , underscores the emotional and logistical complexities of succession planning, especially for family-run enterprises like many facilities management companies.

Here, Duncan Jackson from leading law firm Buckles Solicitors, tells us how family-owned FM companies can avoid future legal battles with the right succession planning.

The legal challenge within the Murdoch empire Rupert Murdoch’s media empire, a dominant force in global media since the 1960s, operates through the Murdoch Family Trust, which was established in 1999 to manage the family’s extensive assets.

The trust holds significant voting rights that influence key decisions at companies like News Corp and Fox News. Currently, the trust consists of eight votes, with Murdoch controlling four and each of his four eldest children – Prudence, Elisabeth, James, and Lachlan – holding one vote each. Upon Murdoch’s death, his four votes are set to be divided equally among his children, as per the trust’s original terms.

However, the situation has become contentious. Lachlan, the eldest son, has been positioned as Murdoch’s preferred successor as he reportedly shares his father’s political views. There are claims that Murdoch seeks to amend the trust to favour Lachlan, potentially granting him a majority of the voting power and sidelining his siblings. The situation is further complicated by Murdoch’s youngest daughters, Grace and Chloe, who currently lack voting rights but could gain them under the proposed amendments, potentially impacting their inheritance and the dynamics of the family.

These developments have led Prudence, Elisabeth, and James to take legal action, seeking to prevent Lachlan from gaining unilateral power and to reclaim some influence over the family’s future.

Why succession planning matters

While the Murdoch case involves a massive media empire, the fundamental challenges it presents are common across familyowned businesses, including those in facilities management.

Effective succession planning is crucial for ensuring stability and continuity, minimising disputes, and positioning the company for future success. Without a well-structured plan, even the most prosperous family-run businesses can face turmoil during leadership transitions.

Key reasons why succession planning is essential for family operated businesses, include:

Continuity and stability: A comprehensive succession plan helps maintain seamless operations through changes in leadership, essential for delivering consistent service to clients.

Minimising family conflicts: Open dialogue and transparent decision-making can mitigate disputes arising from unclear expectations, particularly in businesses where family dynamics intertwine with professional roles.

Preservation of wealth: A clear plan protects family assets from erosion due to mismanagement, legal disputes, or poor decision-making during leadership transitions.

Business growth and longevity: A structured approach to succession allows the next generation to acquire necessary skills, ensuring that the business not only survives but thrives.

Effective succession planning is crucial for ensuring stability and continuity

Family-owned facilities management companies can avoid the pitfalls of power struggles and ensure a smoother transition to the next generation

Steps towards a successful succession

To mitigate the infighting exemplified by the Murdoch family, family-owned facilities management companies can adopt several best practices when developing their succession plans:

Start Planning Early: Begin the succession planning process well in advance of any leadership change. Early identification of potential successors allows for proper mentorship and training, facilitating smoother transitions.

Adopt an inclusive attitude: Engaging all family members in discussions about the future direction of the business fosters unity and ensures everyone understands the path forward. Open communication is crucial for addressing potential conflicts before they escalate.

Establish a Clear Governance Structure: Implementing formal governance frameworks, such as family councils or charters, can provide guidelines for decision-making and conflict resolution, helping to manage family dynamics effectively.

Implement a Legal Framework: Having a clear legal structure to govern leadership roles and voting rights is vital. The Murdoch case illustrates the need for a robust legal framework to prevent disputes over control and ensure all family members’ interests are adequately represented.

Develop Leadership Skills in the Next Generation: Investing in the leadership development of potential successors is critical. Providing opportunities for training and skill acquisition prepares them to lead effectively.

Engaging External Support: Professional advisors, such as lawyers, accountants, and business consultants, can offer valuable insights and assistance throughout the succession process. Their expertise can help navigate the complexities of both legal and financial matters.

Plan for Contingencies: It is crucial to have contingency plans in place for unforeseen circumstances, such as sudden illness or death. These provisions ensure that the business can continue to operate without interruption.

A cautionary tale

The Murdoch family’s ongoing legal battle serves as a stark reminder of the importance of clear and transparent succession planning. Despite years of preparation, the Murdochs have been unable to avoid conflict over control of their empire.

Divergent political views and leadership philosophies have led to a rift that threatens the stability of a powerful media organisation.

For those operating family-owned facilities management businesses, there are numerous lessons that can be garnered from the Murdoch saga, but perhaps most importantly, it’s that succession planning transcends the simple act of naming a succession – it involves managing family dynamics, protecting the business legacy, and preparing the next generation for leadership.

By initiating the planning process early, including all family members, and establishing a clear legal and governance framework, family-owned facilities management companies can avoid the pitfalls of power struggles and ensure a smoother transition to the next generation.

While the stakes in the Murdoch case are immense, the principles of effective succession planning apply universally, offering invaluable insights for any family business aiming to thrive across generations.

Scaling new heights: Integral Cradles and GIND UK launch new websites

Following a year of growth and consolidation, façade access installation specialist Integral Cradles and its maintenance partner GIND UK have each launched new corporate websites to showcase their evolving brand identity

The new platforms reflect both companies’ dedication to maintaining leadership and quality in the building access industry while embracing a modern, client-focused digital approach.

A fresh look building on a proud history

For over 20 years, Integral Cradles been pivotal in delivering complex façade access solutions for iconic structures across London’s skyline, including The Leadenhall Building, 52 Lime Street (The Scalpel) and One Blackfriars Tower.

Backed by new maintenance partner GIND UK in 2016, the two firms joined forces to provide a collaborative solution that begins at a building’s concept and continues through to its end-of-life. Providing assurance throughout the building lifecycle means the companies have enjoyed lasting partnerships with their clients, some of whom have worked with them for more than 20 years. With a busy year of project delivery coming to its close, the two businesses have chosen late 2024 to launch their respective new websites to highlight their refreshed brand identity, bringing their services firmly into the digital age.

The new websites are designed to reflect each company’s cuttingedge expertise, innovative solutions, and ambitious sustainability goals.

Each website showcases the firms’ respective project histories, the latest news and blogs and a range of interactive video content highlighting the skills and experience required to deliver access solutions on prestigious high-rise structures.

Both websites also provide insight into the technologies adopted on Integral Cradles and GIND UK’s projects, such as BIM and 3D modelling.

Adopting this powerful digital tool that creates a 3D model of an entire building, including the facade access system, allows the firms to work alongside architects, engineers, and construction teams from the very beginning, ensuring a whole lifecycle solution.

Discussing the websites’ launch, Kevin Walton, Managing Director of Integral Cradles and GIND UK, explained: “The launch of our new websites marks an important step in our business evolution.

“They allow us to highlight our technical expertise, commitment to sustainability, and collaborative approach in delivering bespoke access solutions for world-class projects. Both websites are platforms that represent our leadership in the industry and set out our ambitions for the future.”

2024: A year of contract awards and a fresh approach to sustainability

The websites’ launch coincides with an exceptionally strong year for both companies. Earlier this year, Integral Cradles secured a significant façade access equipment contract for One Exchange Square, working on behalf of its long-term client Multiplex.

Both websites are platforms that represent our leadership in the industry and set out our ambitions for the future

Additionally, the company was awarded a high-profile scheme by FM provider Overbury, delivering a cutting-edge long-reach single jib lifting crane for the refurbishment of Level 44 of Citi Tower in Canary Wharf.

Meanwhile, GIND UK has expanded its role as a trusted maintenance partner. In August 2024 it successfully extended its service contract with JLL to maintain access systems for HSBC, along with securing an extended agreement with Excel Winner UK Limited to provide maintenance services at One Thames City N6.

Beyond contract wins, both firms have also shifted their focus onto the future of both the construction industry and its wider environmental impact. Sustainable Horizons: A Roadmap to Net Zero is a new strategy document published by both companies, which outlines a robust plan to achieve carbon neutrality by 2030. The document is publicised on both websites and can be read in full here.

A future focused on innovation and sector growth

As we approach 2025, Integral Cradles and GIND UK are not resting on their laurels. With the new year in sight, both are poised to deliver more intricate and bespoke building maintenance units and tailored access solutions for some of the construction industry’s biggest names. Their Sustainable Horizons initiative remains a core focus, with the aim of achieving net-zero carbon by 2030, ensuring their operations align with sustainability and environmental responsibility.

We’re excited to continue pushing boundaries in the building access industry, offering even greater value and sustainability to our clients

Highlighting the importance of building on the year’s success, Kevin commented: “Our contract wins in 2024 highlight the trust that prestigious clients place in us to deliver innovative, highquality solutions. Looking ahead, we’re excited to continue pushing boundaries in the building access industry, offering even greater value and sustainability to our clients.”

The newly launched websites reflect the companies’ forwardthinking ethos, providing a seamless user experience to clients and stakeholders while emphasizing their role as leaders in sustainable façade access solutions.

To visit Integral Cradles’ new website visit i-cradles.com. For GIND UK’s new website, visit gind.uk

SETTING SKY HIGH STANDARDS

Façade Access Maintenance from GIND UK

At GIND UK we deliver bespoke access system maintenance for the world’s most iconic buildings.

The importance of green spaces in healthcare estates

Healthcare providers must balance tight budgets with the need to create supportive environments that enhance patient care. One frequently overlooked element that significantly contributes to patient and staff wellbeing is access to green spaces. Nigel Robinson, General Manager, Service Works Global, tells us more…

Studies have shown that patients who have views of nature recover more quickly after surgery and experience reduced levels of stress and anxiety.

Another study found that patients in hospital rooms with a view of trees required less post-operative pain medication and had shorter stays than those looking at a wall. These findings underscore the immense value of green spaces in healthcare settings.

The Environment Agency has stated that the NHS could save an estimated £2.1 billion every year in treatment costs if everyone in England had access to good quality green space.

The value of green spaces in healthcare

Beyond patient benefits, green spaces have been shown to improve staff wellbeing. Healthcare staff face high levels of stress and often experience burnout, especially in demanding roles. Access to nature provides a respite, helping to lower stress levels, increase job satisfaction, and ultimately improve staff productivity.

These positive effects have evident knock-on benefits for healthcare systems, potentially reducing absenteeism and supporting more engaged, resilient teams.

The benefits are clear. The challenge for NHS estate teams is maintaining these spaces efficiently, especially within the constraints of the NHS’s nearly £30 million annual grounds maintenance budget.

It requires a strategic approach and, increasingly, technological support.

Efficient maintenance with space management software

There are two main challenges with NHS outdoor grounds maintenance. The first is labelling and identification of what’s there from surface assets such as tress, fences and sheds to underground pipes. 2D plans and space management software can both be a huge help.

Using 2D plans, FMs can mark on the floor plan exactly where things are. This can include access points, pipework underground or a stopcock. Having all this information accurately recorded and easily accessible is a huge time saver and prevents people from digging up the wrong areas.

Space management software is great for describing and designating spaces. Examples include a nature area being left to grow that shouldn’t be mown, a shed with asbestos in the roof which shouldn’t be disturbed, or measuring an area remotely for a contract (like snow clearing/gritting).

If an item is stored as an asset, it can be reported on and made more easily identifiable. You can then send customised site plans to workers, so they know exactly where to go.

This is much more efficient than using co-ordinates which don’t tell you where the asset is in relation to anything else. For example, if you have a tree with a preservation order, you don’t want there to be any chance of it being cut down by mistake.

The second major challenge that FMs face is managing incidents on the grounds, such as mitigation and avoiding liability.

All incidents should be reported, and NHS grounds are no different. Software such as our QFM Space can show if there’s a trend where accidents are happening and FMs can take appropriate action. For example, there may need to be better lighting in an area or removal of a trip hazard, or maybe the accidents are by the geriatric wing in which case falls would naturally be more common.

While cost is undoubtably a significant factor in who you work with, choosing a contractor with strong sustainability credentials is also important

Enhance supply chain sustainability

You can also manage gardening contractors in QFM. This includes storing their contact details, sending out quotes to different service providers to ensure the best price is obtained, and managing permits to work. As well as supporting with costs and efficiency, this will also help to ensure compliance.

While cost is undoubtably a significant factor in who you work with, choosing a contractor with strong sustainability credentials is also important. In fact, you might find that some of the most sustainable firms are also among the most competitive with pricing as more and more businesses prioritise working with companies that demonstrate strong ESG.

Eco-friendly practice in ground management can include choosing native plants that require less water and maintenance, promoting biodiversity, reducing chemical use and adopting smart water management systems. Be sure to quiz your gardening suppliers on these topics.

Conclusion

Green spaces are more than just a decorative addition to healthcare settings – they play a vital role in enhancing patient and staff wellbeing, aiding recovery, and promoting a positive environment.

Green spaces are more than just a decorative addition to healthcare settings – they play a vital role in enhancing patient and staff wellbeing

However, maintaining these spaces within budget is challenging. Technology offers an affordable solution, helping healthcare facilities manage these landscapes with precision and efficiency.

With tools such as CAFM and space management software, estate teams can keep their grounds beautiful and functional, supporting patient care and staff morale without straining financial resources.

Over 7,000

people have connected with us on LinkedIn reaches 250,000 daily subscribers is read by

30,000 FM professionals monthly

We organise in-person and online roundtable events designed to sit you next to the people who matter most to you

Talk to us about how our websites, online sales activity and social media team can help you to win work 24/7

Let us take your work winning profile enhancement activities to a place that you don’t yet know exists! We drive enquiries!

Latest appointments of senior FM professionals

FM Director will publish an overview of the industry’s latest senior new starters and details of their roles in each of its monthly publications

Sodexo has announced that Laura Purdey, HR director for Schools & Universities in the UK and Ireland has been named in the 2024 Outstanding Executives Role Model List, which recognises those who are working hard to create more LGBTQ+ inclusive workplaces.

The global Outstanding Role Model Lists supported by YouTube showcase leaders who are breaking down barriers at work and smashing the ceiling for LGBTQ+ employees within global business. Role models featured in the Outstanding Role Model Lists do not work professionally in diversity, equity and inclusion but represent the wide range of individuals who have made it their personal mission to make a difference.

Laura joined Sodexo in 2007 and over the last 17 years has progressed her career in a number of HR roles at Sodexo. Throughout her time at Sodexo Laura has always been passionate about ensuring those around her feel comfortable to be their true self, she has been an active member of Sodexo’s PRIDE employee network in the UK and Ireland.

The leading food service, purchasing solutions and facilities management consultancy, The Litmus Partnership, which operates across sectors including Education, B&I and Healthcare, has announced Candice Finn as its new Managing Director. Finn, 44, who has held the role of Commercial Development Director at Litmus for two years, will be taking the reins with immediate effect.

Finn brings a wealth of experience to her new position garnered from senior roles at Sodexo, BaxterStorey and MITIE.

Involved in Litmus’ business growth strategy over the past two years, Finn has already played an integral part in steering the direction of the business, including recently launching Litmus Edge, their new end-to-end purchase to pay (P2P) and catering management system to support in-house catering operations.

Wates has announced Phillippa Prongué as the new Executive Managing Director of its growing residential business.

Prongué will take up the position in the new year, taking over from Helen Bunch who is retiring after an esteemed 19 year career at Wates.

A well-established and respected leader, Prongué brings decades of experience from the real estate sector, and joins from Bouygues UK where she was Managing Director for London and the South East.

Bunch, who served as Executive Managing Director for the Residential business since 2020, leaves Wates having overseen a 150% growth and a 73% increase in operating profit during her leadership.

Prongué will look to build on this growth, with over 10,000 homes in delivery or the development pipeline for the next five years.

BM Caterers has announced the appointment of Marie Phalippou to the newly created role of head of wine. Phalippou will oversee the company’s wine programme and support key initiatives related to wine education, sourcing, and client engagement.

In her new role, Phalippou will work with the culinary team to provide wine pairings that complement BM’s hospitality menus. She will also host annual wine meetings aimed at improving the team’s knowledge and understanding of wines.

The role will involve collaborating with suppliers Ellis Wines and Tom Gilbey to manage BM’s preferred wine list, ensuring the selection reflects the company’s standards and client preferences. She will also organise the annual wine trip for the Wine & Spirit Education Trust (WSET) cohort, offering participants the opportunity to expand their understanding of the wine industry with the support of BM’s suppliers.

Additionally, Phalippou will work with wine expert Tom Gilbey and managing director Angus Brydon to organise the ‘seasonal wine club’, which will include client events throughout the year where clients will have the opportunity to explore the wine list in a structured format.

ANorth Wales facilities specialist has doubled in size and extended its footprint across the UK. Godfrey Group has expanded rapidly during the last two years and now provides housekeeping services to holiday parks, holiday homes, resorts and hotels.

The company’s growth has also been boosted by its commercial cleaning and building and maintenance division with key sectors including schools, universities, housing associations, factories and warehouses.

Other key members of the team include Head of Finance Craig Mealor, Operations Manager Nicky Brown, Payroll Manager Melanie Prichard, Site Manager Craig Hughes, Sales Manager Guto Glyn and recently appointed head office administrator Mia Cannon.

Awoman who served in the British Army for 18 years is advancing in her career as a specialist engineer and is urging others to follow her example.

Sarah Luscombe, 36, joined Warrington-based building services company B-engineering Group for work experience after returning to Civvy Street and impressed her bosses so much they offered her a permanent role.

She qualified as an air-conditioning engineer and now undertakes installations, servicing, maintenance and fault-finding for the company’s clients across the north west and beyond, at locations including hospitals, schools, offices, factories, industrial buildings, police and ambulance stations.

Sarah joined the army after leaving school at the age of 16. She was a combat medical technician in the Royal Army Medical Corps and rose to become an operations manager, holding the rank of warrant officer.

300 North is a team of Facilities Management (FM) recruitment experts who source permanent, temporary and fixed term contract solutions for the UK Facilities Management, Mechanical & Electrical and Construction sectors. Marketing@300nr.co.uk https://www.300northrecruit.co.uk 0113 336 5161

360 Sport Finance and Mentoring is dedicated to helping professional and semi-professional sporting clubs and venues with sustainable financial growth, including non-event day business. help@360accountants.co.uk www.360accountants.co.uk 01482 427360

A service provider for the future, Advance Facilities Solutions Ltd delivers complete building solutions to customers in the industrial, commercial, and domestic sectors. helpdesk@advance.fm www.advance.fm 01622 720 888

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AURA is a technology enabled security response network that enables anyone to access the closest vetted private security officer to their location, anywhere, anytime. ukteam@aura.services

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We create, maintain, and monitor healthy spaces –using pioneering online and apps-based technology. This includes working with suppliers and products in the marketplace to deliver long lasting and scientifically tested air and surface protection. info@envelo.solutions https://envelo.solutions 020 7096 1941

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Specialist contractor Composites Construction UK operates throughout the UK and Europe. Using innovative methods, we carry out structural strengthening and repairs to concrete, timber, and masonry structures. contact@fibrwrap-ccuk.com www.fibrwrap-ccuk.com 01482 425250

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When it comes to pest control in London, Dyno-Pest understands how to handle your problems. We offer a simple solution, using the latest methods to deal with pests effectively and responsibly. info@dynopest.co.uk www.dynopest.co.uk 0800 802 1246

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FASET is the established trade association and training body for the safety netting and temporary safety systems industry. We support members with guidance, training, and exclusive benefit schemes. enquiries@faset.org.uk www.faset.org.uk 01948 780652

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GIND UK delivers ambitious projects in challenging environments. Our London-based engineering and design team specialises in bespoke access system maintenance for the world’s most iconic buildings. info@gind.uk www.gind.uk 0800 448 8884

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Integral Cradles Ltd. delivers permanent façade access solutions across the UK, specialising in high buildings with unique specifications and demands. A whole life-cycle solution. kevin@i-cradles.com www.i-cradles.com 0845 074 2758

For almost 30 years Julius Rutherfoord has been passionate about providing professional cleaning services to some of the most prestigious organisations in the London area. info@juliusrutherfoord.co.uk https://www.juliusrutherfoord.co.uk/ 020 7819 6700

Established over 70 years ago, KCS has rapidly grown from its roots as a respected local window cleaning business, to a nationwide commercial cleaning company. info@kingstoncleaningservices.co.uk www.kingstoncleaningservices.co.uk 01482 648 737

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Lemon Contact Centre is a leading contact centre for the FM industry. Leveraging 20 years’ of expertise, our 24/7 contact centre services provide unparalleled flexibility, scalability and resilience for your business. Lemoncontactcentre.co.uk 0800 612 7595

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neutral carbon zone (NCZ) is a full-service platform that gives you the tools your company needs to make the transition to a carbon neutral business and beyond. gozero@neutralcarbonzone.com www.neutralcarbonzone.com 0845 094 5976

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Launched in 2008 following the merger of two 50-year-old companies, Magicccote provides a range of expert commercial cleaning solutions to customers across the UK. info@magiccoteuk.com www.magiccoteuk.co.uk 01482 211033

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Pace Security is a London-based privately owned company managed by some of the UK security industries’ most experienced and respected security industry professionals. Lindsay@pacesecurity.co.uk https://pacesecurity.co.uk/ 0208 529 3888

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Mobilityways is on a mission to make zero carbon commuting a reality. Our ground-breaking climate tech helps large employers to measure, reduce and report commuter emissions. team@mobilityways.com

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Project Management Global is a media platform and community for professional project managers. Providing informative news, industry insights, career support, resources and jobs for project managers across the globe. news.pm-global.co.uk

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PPSPower (PPS) is one of the industry’s largest and most respected providers of generator and UPS (uninterruptible power supplies) installation, maintenance and repair solutions. sales@ppspower.com https://www.ppspower.com/ 0345 200 9888

Premier Technical Services Group Ltd (PTSG) is the UK’s leading provider of specialist services to the construction and facilities management sectors. info@ptsg.co.uk https://www.ptsg.co.uk/ +44 (0) 1977 668 771

Working with globally recognised organisations, we are specialists in creating Online Induction Systems, Turnkey and Bespoke Software Solutions, Websites, Mobile Apps and a lot more. hello@res.digital https://res.digital 01724 376002

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With over a decade of experience in safety solutions for working at height, we are the ideal partner for solving your roof safety problems, and we pride ourselves on having the highest level of commitment to ensuring safety at work. info@roofsafetysupplies.co.uk https://www.roofsafetysupplies.co.uk 07889 572315

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SAEMA has a long history in delivering the best training and guidance in the temporary and permanent suspended access industry. We are committed to advancing safety through raising the standards in best practice. info@saema.org https://www.saema.org/ 01948 838616

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Safe Electric is an NICEIC-approved Electrical Contractor, serving Peterborough, Milton Keynes, and Cambridge. With 48 years of industry experience, our electricians and compliance experts can undertake any project. sales@safe-electric.com https://www.safe-electric.com/ 01487 813 600

Contact Cheryl Ellerington cheryl@fmbusinessdaily.com

At Safety Inspection Solutions Ltd (SIS Ltd) we’ve been helping companies to stay legal for over ten years. Our qualified engineers provide fair, efficient, and flexible onsite inspection services, working closely with clients to understand their needs. enquiries@sis-ltd.org.uk https://sis-ltd.org.uk/ 0800 6696 018

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Seddon Management Services strives to offer the best solutions for trade associations to keep their members safe and compliant. becky@managementandauditing.co.uk www.seddonmanagementservices.co.uk 07854 226251

No one does more to support

Britain’s buildings

PTSG Building Access Specialists Ltd is the UK’s leading provider of cleaning and maintenance services for the built environment.

With five independent business divisions delivering the full range of specialist services, PTSG ensures buildings of all kinds are safe, clean and compliant – in all sectors.