CARE
HEART
FRIENDS
LIVES!
DIFFERENCE
IN PEOPLE’S
MAKING A
POSITIVE
COMMUNITY 2018 Annual Report
Making a positive difference in people’s lives Fox Communities Credit Union has been making a positive difference in people’s lives for more than 81 years and is committed to our communities through actions, not just words. Our members are the reason that we are in business and our future is defined by prioritizing people over profits. We continue to demonstrate this through our expanding presence, social responsibility, being a trusted financial advocate, and investing in the infrastructure of the credit union to meet the future needs of our members. In keeping with our dedication to the members and communities, we selected and sent a cross section of our staff through a financial education training program that will aid them in guiding members towards making sound financial decisions. We will continue this certified training program, over the coming years, to advance the financial education of staff for our members’ benefit. At Fox, we understand that members don’t just want a savings account, they want to learn how to save more for their futures!
Greg Hilbert, President and CEO, states, “Making a positive difference in people’s lives is why we do what we do. Our credit union is here for the sole purpose of supporting our members, staff and our communities. We nurture a culture of service among our employees and invest in the communities that we serve. These efforts were recently recognized when Fox was selected for both the Heart of the Valley Chamber of Commerce Community Partner Award and the Fox Cities Chamber Corporate Leadership Award. These awards recognize organizations whose philosophy of giving back has made a significant difference in the well-being of our local communities.”
In addition to Fox’s commitment to its members and communities, we are happy to report to you that your Fox Communities Credit Union is in the strongest financial position in the history of the credit union. Board Chair, Bill Panella, adds, “Having a financially strong credit union gives us the confidence and security to focus on long-term investments, such as, improvements to our technological infrastructure. The Board of Directors works closely with the leadership team to ensure that Fox will be sustainable well into the future. Those decisions meet the changing needs and security of our members. The investment in these areas is another way to show how we work collectively as one. 2019 will be a pivotal year as we continue to upgrade our technology at the credit union. We strive to be ahead of the curve, so we can keep in step with your needs to Make Life Happen!”
The Fox Cares Foundation was established to benefit area communities and make a positive difference in people’s lives. It addresses three needs that we believe help form the basis of a physically and emotionally healthy community; to end homelessness…because no person should have to go without a place to call home, to fight hunger…because no community thrives when some go hungry, to provide access to the Arts…because expression through the arts brings beauty to the community at large. The Fox Cares Foundation is funded through generous donations from members and the community, proceeds from Fox Communities Credit Union’s “Bike to the Beat” and Fox’s annual staff holiday party. Together, these totaled over $91,000 in 2018! Funds are distributed to local non-profits through a grant process. Learn more, donate or request a grant at www.foxcares.org. www.foxcu.org
2018 • Annual Report
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Statement of Financial Condition Cash & Cash Items Investments Vehicle Loans Real Estate & Home Equity Loans Business Loans All Other Loans Allowance for Loan Losses Fixed Assets Receivables & Other Assets Total Assets LIABILITIES & MEMBER EQUITY
Savings & Club Accounts Checking Accounts Money Market/Investment Share Accounts Certificates of Deposit Individual Retirement Accounts Borrowings Payables & Other Liabilities Net Worth Reserves Total Liabilities & Member Equity
$ $ $ $ $ $ $ $ $
43,575,940 106,940,622 237,881,815 694,131,168 330,696,956 63,479,670 (3,928,602) 21,657,737 28,977,696
$ $ $ $ $ $ $ $ $
66,393,469 118,806,425 249,586,463 726,321,194 398,123,382 69,419,804 (4,303,685) 22,369,869 27,066,025
$ 1,523,413,002
$ 1,673,782,946
$ $ $ $ $ $ $ $
$ $ $ $ $ $ $ $
380,484,957 215,023,787 281,258,923 176,993,076 66,447,610 207,730,562 24,371,391 171,102,696
$ 1,523,413,002
408,189,362 229,411,856 272,849,366 242,468,319 72,268,182 237,046,190 20,088,783 191,460,888
$ 1,673,782,946
Statement of Operation REVENUE
Interest on Loans Investments Other Revenue Total Gross Revenue EXPENSES
Salaries & Benefits Office Occupancy & Operations Education & Promotion Provision for Loan & Lease Losses Outside Services & Other Operating Cost of Borrowings Dividends Paid to Members Total Expenses BALANCE TO RESERVES www.foxcu.org
AS S E TS
2018
$ $ $
45,757,081 2,228,973 19,602,789
$ $ $
53,950,894 3,571,345 17,002,187
$
67,588,843
$
74,524,426
$ $ $ $ $ $ $
20,835,344 8,388,768 2,232,413 954,523 8,824,440 3,727,846 4,649,490
$ $ $ $ $ $ $
22,458,657 7,561,838 2,159,084 1,152,664 9,259,110 4,390,745 6,952,439
$
49,612,824
$
53,934,537
$
17,976,019
$
20,589,889
Millions
2017
ASSETS
$1,800 $1,600 $1,400 $1,200 $1,000 $800 $600 $400 $200 $0 2015
2016
2017
2018
ASSET GROWTH _____________________________________ 2018 $1,673,782,946 2017 $1,523,413,002 2016 $1,260,749,733 2015 $1,129,782,227
LOAN GROWTH _____________________________________ 2018 $1,443,450,843 2017 $1,326,189,609 2016 $1,111,106,852 2015 $ 959,682,413
DEPOSIT GROWTH _____________________________________ 2018 $1,225,187,085 2017 $1,120,208,353 2016 $ 922,637,978 2015 $ 853,689,616
MEMBER GROWTH _____________________________________ 2018 103,316 2017 100,113 2016 85,144 2015 81,824
2018 • Annual Report
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By-the-Numbers: A Year in Review
2 MOBILE APP UPGRADES
$12,000
CARD CONTROLS AND ALTERNATIVE LOGIN OPTIONS We added login controls for our mobile app using a 4-digit PIN or fingerprint, as well as, the ability to temporarily lock your credit or debit cards and report a card stolen
FOX SCHOLARSHIPS Fox awarded throughout the year
24
CERTIFIED CREDIT UNION FINANCIAL COUNSELORS ON STAFF To help motivate, engage and educate members to take positive financial actions
Serving over
103,000 MEMBERS
CLINTONVILLE LOBBY UPDATE
FOX CITIES CHAMBER CORPORATE CITIZEN LEADERSHIP AWARD Selected due to our impact on the health, well-being, giving and community involvement within the Fox Cities
HEART OF THE VALLEY CHAMBER COMMUNITY PARTNER OF THE YEAR Recognized for our efforts in addressing and solving basic needs in our communities
22 LOCATIONS
#73 OF 100
TOP CREDIT UNIONS ON YOUTUBE
#74 OF 100
TOP CREDIT UNION ON FACEBOOK
3
Charitable Support
FINALIST AWARDS
BEST CREDIT UNION BEST MORTGAGE LENDER BEST CHARITY EVENT FOR BIKE TO THE BEAT Thank you for your votes
www.foxcu.org
Source: Financial Brand Power
23
NUMBER OF FREE SEMINARS OFFERED TO MEMBERS & PUBLIC These financially based seminars reached over 600 attendees... that is amazing
ENHANCED & UPGRADED OUR CONSUMER ONLINE LOAN APPLICATION
Green Bay’s On Broadway, Inc.
VOLUNTEER AWARD RECOGNITION
2018 • Annual Report
1 5 0 +
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20,000+
PEOPLE ATTENDED GREEN BAY’S BALLOON GLOW At Liecht Park during the August igNight Market with Fox as the presenting sponsor
$6,000+
For over
14 YEARS
Our members and staff have helped collect coats for low wealth children in our communities
WORTH OF PERSONAL CARE ITEMS DONATED This was made possible by the many generous donations from our members... thank you
56 LIVE SHOWS AT HOPELAND FESTIVAL A Green Bay, multi-venue visual and musical art festival sponsored by Fox
43,000+ 60+
KITERS AT KITES OVER LAKE MICHIGAN Labor Day weekend at Neshotah Beach, Two Rivers... co-sponsored by Fox
CHARITIES, CAUSES AND SPECIAL EVENTS WE SUPPORTED Giving back is at the core of the Fox culture, we want to be a part of their mission and success
www.foxcu.org
CHILDREN ENCOURAGED TO READ Through our partnership with the Wisconsin Timber Rattlers and Fang’s Reading Club
$30,000+ RAISED at Fox’s annual staff holiday party and silent auction. Proceeds were donated to the Fox Cares Foundation
1,700 NUMBER OF HOURS OUR STAFF HAVE VOLUNTEERED AT FOX SPONSORED EVENTS Volunteering is what being a Fox employee is, it defines us... Making a positive difference in people’s lives!
27AWARDS
3,260
PRESENTED TO STUDENTS AT THE CENTER STAGE HIGH SCHOOL MUSICAL AWARDS An education initiative that celebrates and supports the achievements of high school theater programs in Northeast WI
$53,000+ RAISED FROM REGISTRATIONS
BICYCLISTS
These funds were placed into the Fox Cares Foundation to be given back to our communities ... Making Life Happen! 2018 • Annual Report
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Executive Team Greg Hilbert President/Chief Executive Officer
Chris Allen • Chief Lending Officer Terri Green • VP Human Resources Cathy Harvath • VP Marketing Kory Kitowski • Chief Information Officer Bruce Kotarek • VP Finance Nancy Krahn • VP Branch Operations/Member Services Dave Thone • VP Internal Operations
Volunteer Board of Directors Responsible for the general oversight and final decision-making authority over the affairs, funds and records of Fox; ensuring the credit union is operated in a sound and prudent manner and that all decisions are guided by the best interests of the members. Bill Panella Chair Rasmussen College
Rich Scott Vice Chair Kerber Rose & Associates
Joanne Bogenschutz Secretary/Treasurer Retired: Albany International
Martin Docter Director U.S. Venture, Inc.
James Richardson Director Kimberly-Clark
Paul Sippl Director Retired: U.S. Venture, Inc.
Al Timmerman Director Jet Air Group
Fred Van Handel Director CBC Coating
Management Team Patrick Josephson • VP Retail Lending Service/Sales Jason Behling • AVP Retail Lending Operations Donna Habert • AVP Audit/Compliance Deb Konitzer • AVP Member Payment Systems Amy Schindler • AVP Finance Michele Stumpf • AVP Branch Operations Neil Pfaff • Controller Kristina Dewitt • Director of Retail Sales Kathy Fandrey • Director of Human Resources Joedy Thompson • Director of Marketing Analytics/Strategy Becky Thorn • Director of Branch Operations Laura Waters • Director of Call Center Operations Lindsay Beyer • Online Project Manager Rick Dennis • Consumer Lending Operations Manager Bob Hein • Member Solutions Manager Heidi Kiecker • Bank Secrecy Act Manager Renee Minlschmidt • Senior Branch Manager Megan Nagel • Training Manager Kate Nelson • Business Services Manager Cal Radue • Records Manager Jeff Rufe • Investment Manager Lisa Samorske • Payments Manager Cheryl Smith • Card Services Manager Joy Snyder • Information Technology Risk Manager Kelly Steffen • Quality Control Manager Rebecca Uitenbroek • Call Center Manager Deb Vandenberg • Vendor Relationship Manager Heather Wessley • Community Engagement Manager www.foxcu.org
Mary Zito Director Human Resources Consultant
2018 • Annual Report
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Branch Manager Team APPLETON AREA
Tara Birling • Northland Avenue Karen Dietzen • Calumet Street Lisa Hanna • Kimberly John Hessenthaler • Wisconsin Avenue Cassie Laszewski • Neenah Christina Poad • Winnebago/Oshkosh Amanda Zeinert • Lawe Street Jim Zuehlke • Black Creek GREEN BAY AREA Jane Balthazor • Military Avenue Tricia Brittenham • Bellevue/Voyager Drive Patrick Chady • De Pere/NWTC Nicole Karnopp • Luxemburg Ken Kerschke • Howard (Lineville Road) Adam Petersen • Howard (Velp Avenue) Joni Trousil • Main Street Laurie Vincent • Ashland Avenue Sara Wesolowski • Weise Street NEW LONDON, CLINTONVILLE & LAKESHORE Jennifer Leopold • New London Nicole Much • Clintonville Sarah Ruiz-Harrison • Manitowoc/Two Rivers
Jackie Johnson Living It Award NAMED IN HONOR AND LOVING MEMORY OF JACKIE JOHNSON (Team member 1984 - 2017)
Nominated by co-workers, these awards are given to staff who, just like Jackie, have demonstrated leadership, dedication, competence, exceptional performance, excellent service and a commitment to the community. 2018 Winners were:
Anniversaries (years of service) 45 30 25 20
10
Don Niec • Internal Auditor Tammy Lemmens • BSA Coordinator Renee Minlschmidt • Senior Branch Manager Debbie Allie • Teller/MSR Rick Dennis • Consumer Lending Operations Manager Barb LeMere • Teller Kay Brandt • Member Service Representative Mary Domnie • Teller Supervisor Terri Green • VP Human Resources Sarah Harms • EFT Payment Specialist John Hessenthaler • Branch Manager Jamie Lorge • Vault Teller Diane Sundell • Mortgage Loan Officer Glenn Wachowiak • Mortgage Loan Officer Anisa Wadel • Commercial Portfolio Specialist/MSR
www.foxcu.org
Molly Cornelius Call Center Representative II
Noah Haban Consumer Loan Processor I
Amy Liesse Quality Control Representative II
Jennifer Nelsen Member Relationship Officer
Sandra Reed Teller/Member Service Representative
Kimberly Waring Teller Supervisor
Retirements (years of service) 42 27 23 22 16 13 12 11 10 4 3
Bonnie Timm • VP Lakeshore Market Development Connie McMahon • Teller Michael DeGrand • Administrative Officer Sharon Anderson • Member Service Representative Helen Hermsen • Mortgage Loan Processor Carol McCallum • Mortgage Loan Officer John Robbins • Consumer Loan Officer Jane Lewandowski • Quality Control Representative II Thomas Kostac • Automotive Resource Coordinator Kathy Peters • Consumer Loan Officer Michael Resch • Mortgage Loan Officer Cynde Hanson • Teller Judi Kuether • Teller
2018 • Annual Report
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Locations APPLETON AREA 3401 E. Calumet Street 2531 Highway Drive (OO & A) 1724 S. Lawe Street 610 E. Wisconsin Avenue 502 E. Main Street - Black Creek 528 S. Washington Street - Kimberly 1151 Westowne Drive - Neenah Winnebago Mental Health Institute Grounds - Oshkosh CLINTONVILLE 3 N. Main Street GREEN BAY AREA 2170 S. Ashland Avenue 1820 Main Street 411 S. Military Avenue 3139 Voyager Drive 800 Weise Street 2521 Steffens Court - Bellevue 515 Redbird Circle - De Pere 2525 Lineville Road - Howard 2200 Velp Avenue - Howard 106 N. Main Street - Luxemburg
Our Mission We at Fox Communities Credit Union have a commitment to enrich the quality of life for our members through personalized financial services. The Credit Union is dedicated to the protection of our members’ financial well-being and to operate in an economically sound manner. The Credit Union will provide an atmosphere of professionalism, friendliness, and mutual trust. We shall remain strong in the communities through our support and involvement.
LAKESHORE 62 Maritime Drive - Manitowoc 1515 17th Street - Two Rivers NEW LONDON 1302 N. Shawano Street
www.foxcu.org
Equal Housing Opportunity.