Customer service tips

CUSTOMER SERVICE TIPS WE BET YOU FORGOT ABOUT

Often, seasoned business veterans admit they’ve been reminded of customer service tips they had forgotten. Here are a few that are worth reminding yourself of over and over again.

Thank the person you put on hold.

Many folks forget to offer this polite gesture. You can say something as simple as, “Thanks for holding. I have the information you need.”

Compliment customers at the end of a conversation.

Do you always remember to say, “I enjoyed talking with you?” A compliment at the end of a conversation can leave a good lasting impression.

Smile when you talk to customers.

Smiling sets a tone: Even on the phone, customers can pick up on your mood, which a smile always enhances.

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