Cooperation
High self confidence
1 Compete
2 Cooperate
3 Compromise
5 Avoid Adapted from Blake & Mouton, 1964.
4 Adapt Strongly cooperative behaviour
Question # 1 What values do people have?
We often don’t like in others what causes us discomfort in ourselves, so self-awareness is a key asset for a lifetime of effective conflict management. https://www.cpp.com/pdfs/CPP_Global_Human_Capital_Report_Workplace_Conflict.pdf
Further inspiration https://www.teacherspayteachers.com/Product/Questions-to-discover-your-values-1329394
Question # 2 What is the purpose?
Further inspiration
https://www.teacherspayteachers.com/Product/What-is-your-purpose-1438787
Question # 3 What are the reasons for the problem?
Get to the root of the problem. Knowing the real issue at hand is the only way to develop the right solution. http://www.openforum.com/articles/5-strategies-for-managing-workplace-conflicts/
Collaborate when your objective is to learn.
Morgan, Gareth: Images of Organization, p. 201.
Ask each person to reflect on this question: "What can I learn from this crisis?"
http://marshallgoldsmith.blogspot.com/2011/06/7-steps-to-stop-finger-pointing-in.html
Plan who speaks when
First, person A speaks 5 minutes, while person B listens. Then person B speaks 5 minutes, while person A listens.
http://hbr.org/tip?date=052913
Each person explains how he/she understands the problem / conflict. The other person listens, repeats, and asks questions to make sure that he/she understands. Inspired by http://www.mediatoradvokater.dk/mediation/hvordan-foregaar-det.html https://www.linkedin.com/pulse/key-conflict-management-elad-levinson
Further inspiration https://www.teacherspayteachers.com/Product/How-can-we-understand-the-problem-1531110 https://www.teacherspayteachers.com/Product/Listening-tips-1485898
Question # 4 What needs does each of us have?
People enter negotiations assuming that their preferences and priorities are identical to their counterparts’ priorities. http://www.gsb.stanford.edu/news/research/nir-halevey-how-do-you-resolve-conflict
Accept that conflict happens when people work together. Try to understand each person’s needs. https://hbr.org/2014/06/signs-youre-being-passive-aggressive/
To negotiate constructively, learn about and understand the needs / interests of yourself and the other person. Kofman, Fred: Conscious Business, p. 172. http://blogs.hbr.org/2014/06/when-and-how-to-let-a-conflict-go/ http://www.css.ethz.ch/publications/Mediating-Islam-web.pdf
http://cultureofempathy.com/references/Experts/Marshall-Rosenberg-Quotes.htm
Further inspiration https://www.teacherspayteachers.com/Product/Needs-that-people-have-1530997
Question # 5 What ideas do we have?
To negotiate constructively, create new solutions with the other person.
Kofman, Fred: Conscious Business, p. 172.
If everyone is going to feel satisfied with the resolution, it will help if everyone has had fair input in generating solutions.
Brainstorm possible solutions, and be open to all ideas. http://www.mindtools.com/pages/article/newLDR_81.htm
Further inspiration https://www.teacherspayteachers.com/Product/Brainstorming-the-SCAMPER-method-1452356
Question # 6 How can we find the best ideas?
Further inspiration https://www.teacherspayteachers.com/Product/Six-thinking-hats-1455136