How To Present April 2012 by Michelle Bowden

APRIL 2012

www.michellebowden.com.au

IN THIS ISSUE Hannah Samuel, 2011 Business Speaker of the Year shares her tips for professional presenting Personality and Influence Managing Change in 5 EASY Steps Selling from the stage To Logo or NOT to Logo? Accept the Power to Choose Success Stories

PLUS much, much more... www.michellebowden.com.au

How to Present Magazine

APRIL 2012

DIARY DATE INFLUENTIAL PRESENTATION SKILLS (2-day Public Program) Join Michelle at her next public program IN SYDNEY: • May 23-24 • June 26-27 • August 22-23 To register or chat about your specific needs please email: michelle@michellebowden.com.au

Who is Michelle Bowden? Michelle is an expert in influential presentation skills in business. She has run her 2-day Influential Presentation Skills program over 580 times with many thousands of people and she’s been nominated for Educator of the Year - 4 years running. Michelle is one of only 25 Australian females who is a Certified Speaking Professional - the highest designation for speakers in the world.

Michelle’s Update Welcome to the April issue of How to Present. This issue is packed with articles that will assist you to present with greater confidence and influence. Easter is nearly here, a school term is almost over, and gosh has this first quarter of 2012 flown by! More than ever we need to focus on our ability to present to, and influence people. So this edition has a number of key ideas from me in response to some of your questions and emails as well as lots of articles from guest contributors like the fabulous Lorna Patten who is a wonderful mentor for me - she’ll help you achieve your personal best by showing you how you make it all up! When it comes to talking yourself out of things (including public speaking) be sure to read through Michele Tocci’s article on accepting the power to choose. And then get out there and make your goals a reality! Plus, Lee Featherby asks To Logo or Not to Logo - is your logo actually adding something to your PowerPoint slides? And our impressive cover girl Hannah Samuel is a fabulous keynote speaker from New Zealand who has won awards and designations to reflect both her professionalism and her mastery of presenting. I know you’ll enjoy her tips for presenting in business. This month Hannah is also helping us manage change in 5 easy steps - of course in our ever changing world this kind of advice is invaluable! PLUS I’ve shared some of my tips for selling from the stage, how to avoid mixed messages. I’ll ask you to reflect on whether you are new and novel? And be sure to read the inspiring success stories. So grab yourself a ’cuppa’, put your feet up and have a read! And most importantly, make sure you put the invaluable advice into immediate action so you see some fast results. Happy Presenting!

For a list of Michelle’s clients please visit: www.michellebowden.com.au www.michellebowden.com.au

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APRIL 2012

PRESENTING TRAP - SELLING FROM THE STAGE BY MICHELLE BOWDEN Your client has asked you to present to their people and in many cases they are paying you a fee to do so. So be sure to check in advance if you are allowed to sell from the stage. Most corporations won’t agree to any sales from the stage and will recoil from it if you do it. There are subtle ways to make a pitch and then there are outright blatant extended pitches. People do not like to feel as if they have been lured into a room for you to give them a sales pitch. If you intend to pitch, do it with subtlety and only after you have given them some very valuable and helpful information for free. Be very tasteful and ensure any pitching you do is kept to a minimum. One way I reduce the need to sell from the stage is to pre-sell my books to the client in advance (before I even get to the event). I encourage the client to buy a copy of my book for everyone as

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a conference gift. Then I can make a fuss of the client for buying everyone a copy of the book and the whole audience claps them! Now my client feels appreciated, the audience is excited and I am delighted that they have the necessary tools to actually use what I have been speaking about during the presentation. Win, win, win! If you are presenting at someone else’s conference, check with the conference organiser that it would be OK to pitch your business before you do. Otherwise you might find that you don’t get invited back to present again. Remember that sometimes the best pitch you can give is the quality of the presentation. If you put your name and your organisation on one of your final slides… and you have given the presentation of your life… people will follow through by ringing you. I have been surprised that clients can ring you as much as 2 years after the presentation!

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APRIL 2012

SUCCESS STORIES! ANDRE DREYRE FIA, FASSA VICE PRESIDENT BUSINESS DEVELOPMENT RGA REINSURANCE OF AUSTRALIA

consulting, André has filled various executive positions with large organizations. Previous companies André worked for in South Africa include Old Mutual, Medscheme and Momentum. What kind of presenting do you do at work? I regularly present to our business development team, management team, the Board and to my wife! It seems like I never stop! What prompted you to attend Michelle's Influential Presentation Skills program? Our Managing Director did some Executive Presentation Skills Coaching with Michelle early on in her career and spoke very, very highly of it. Once we had identified that our sales team needed to sharpen up on both their influencing and presentation skills, she referred us to Michelle. The uniqueness of Michelle’s course sold it to me. She’s a master at the use of language to influence others to say ‘yes’ to you and she’s solely focused on teaching you how to influence or persuade people so you achieve the results you need.

André joined RGA Australia in July 2010 with overall responsibility for marketing and sales for Australia and New Zealand. Prior to his current role, André worked as Director, Market Development with RGA International, based in South Africa. André also previously worked as Business Development Manager for RGA South Africa. With more than 15 years’ of life insurance experience in individual life, employee benefits, sales and www.michellebowden.com.au

How did Michelle's program change your attitude to presenting in business? Hugely. I have to work harder now! I'm pretty comfortable talking to people and to be honest, usually I would back myself to do a presentation with not much preparation. Especially if I know my subject matter! But I found that sometimes, maybe every 4th or 5th presentation, I just missed the mark. I wasn't happy with the feeling in the room after the presentation. Michelle's course presented a clear structure and plan (being an actuary, I DO like plans!) of attack and since applying her steps, it really does feel as if I hit the mark more often. How to Present Magazine

APRIL 2012

SUCCESS STORIES! (CONT.) What positive outcomes have you achieved from improving your presentation skills? I hear ‘yes’ more from my boss! Do you know if she reads this magazine? I don't want her to know that I have figured her out! Seriously, she clearly shapes her thinking along the lines of Michelle's course. As do most people, and that's why Michelle’s teaching is so powerful! Shaping your own thinking along these lines, whether you motivate staff, talk to advisors, present on big tenders or briefing the Board, helps immensely in influencing people and achieving the outcomes you are looking for. In what specific ways have your presentation skills improved since completing Michelle's training? What became obvious to me after attending Michelle’s training is that if you continue to

present using your own preferences and style then you’ll keep building rapport with the people like yourself, but they were the presentations I was already doing well. I’ve now learnt how to adapt my style to suit my different audiences (within the boundaries of my natural personality). Plus, I'm actually better at keeping to my allotted time. I also changed around the structure of my presentations, ensuring that it contains the necessary hooks and so that it flows more naturally. All round, I would say that my presentations (and skills) have definitely improved. What were your top three take aways from Michelle's program? 1. Plan 2. Read your audience 3. Get out of the ‘first person’ position!

TESTIMONIAL I would like to extend a huge thank you to Michelle Bowden for the impact her presentations have had on the development of our field staff. Michelle presented a very engaging and dynamic hour of influencing and presentation skills training at our 3 annual leader seminars in Auckland, Melbourne and Sydney in September 2011 for our group of approximately 600 community leaders and the enthusiasm about her content is still reverberating around the network. We have also had the opportunity to continue delivering training and practice regarding Michelle’s techniques with the assistance of her input and her excellent book “Don’t Picture Me Naked” so our leaders are growing more and more confident in utilising all of the presentation skills in their day to day roles to assist in providing positive influence to Weight Watchers members across ANZ. I have found Michelle an absolute pleasure to work with and her positive energy and extremely professional approach made the whole experience very valuable and one which will continue to assist our leaders with their skills into the future. Toni Williams, Learning & Development Consultant, Weight Watchers Australasia www.michellebowden.com.au

How to Present Magazine

APRIL 2012

TO LOGO OR NOT TO LOGO? BY LEE FEATHERBY At PowerfulPoints we are passionate about making a presentation a reflection of our client’s brand, but that doesn't mean putting a logo on every slide. Our belief is that no-one else should be able to put their logo on your presentation without it looking weird or just wrong. Many marketing departments concerned about "brand" think that a template is necessary for branding....er, no. Do you wear the same outfit to every occasion? Would you use the same advertisement to every market? The answer to both is no, and I challenge marketing departments to truly think about their brand or what it means in a presentation context: what role a template? The more external facing and important the presentation, the more you should NOT use the template and create a bespoke presentation. It just makes sense. You may use Publisher to create an internal flyer but a design house for advertising material. Why are presentations different? Why do organisations have professionally designed brochures yet amateurishly designed presentations? Like you, a brand has different moods and different occasions. However, a brands interaction must be consistent with the promise and previous experience, it’s not about always looking the same. Apple's logo is consistent (but has evolved over time) and there are variations in their products, and the interaction with them provides an experience that is distinctly Apple. I often get asked about the issue of copyright and printing slides as a justification for putting a logo on every slide. This is nonsensical, it takes someone of only moderate experience about 2 minutes to remove the logo off any document. It provides no protection at all: copyright exists at the act of creation of a slide, www.michellebowden.com.au

not by putting a © or logo on it. You are not going to stop people ripping off your material by using a logo. If you really want to protect your slides, make the slide so damned well branded it can’t be used by anyone else. If a marketing department is so brand conscious, what do they do about the presenters themselves? Isn't the speaker more a reflection of a company than the slides? If he is dull, ineffective, untidy or just a really bad presenter isn’t he doing more damage to the brand than not having the logo on every slide? Are the brand police onto this? Do they authorise who can represent the company? No, of course not: the reality is that the need for a logo on every slide to protect the “brand” doesn’t pass even the least bit of scrutiny. It time to really focus on what about the presentation screams "BRAND!" while delivering its message. If that means not having the logo on EVERY slide, who cares! The ability to do that is what makes a great presentation designer as opposed to someone who creates slides. Oh, and as a footnote to this, Steve Jobs didn’t have the Apple logo on every slide in his now famous product launches. Food for thought.

How to Present Magazine

APRIL 2012

AVOID MIXED MESSAGES BY MICHELLE BOWDEN We can’t hear, listen and process two different conversations at once. When we try to, it causes cognitive overload. Have you ever been at a cocktail party where you are part of a bigger group in conversation? Suddenly you hear your own name mentioned in a nearby conversation and your attention is diverted to the conversation where your name

was mentioned to the exclusion of the first conversation. In fact, you can’t hear the first conversation at all. This is called the Cocktail Party Phenomenon and it’s really worth remembering this when you communicate in business and only ask for one thing at a time. Let the other party hear the first request and act on it before you ask for anything else.

GIVE AWAY... Stephanie Giannis wrote this book knowing that life is about keeping true to your inner light. The Alpha is the chance to begin and the Omega is the legacy you were born to leave behind. First the dream and then the persistence to see that dream be realised. She encourages you to dream big and to plan for endless abundance in your life. When you exhale love and belief into your dreams, you give them the vital power to evolve and

touch the lives of countless people. Delaying your dreams is pressing the pause button on your true potential and your pursuit of excellence. So what is it you truly desire? When will you start to live the life of your dreams? SPECIAL OFFER ** Be one of the first five readers to email me with your postal address and “Give away” in the subject line and you will receive a copy as your special gift.

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PERSONALITY AND INFLUENCE BY MICHELLE BOWDEN

Each one of us has a personality made up of a huge variety of different personality filters. Every experience, situation or conversation is taken through these filters, which give us remarkable insight into why we do what we do. They explain why we continue to behave as we do when we know our patterns of behaviour limit us or make us unhappy. They explain why it is that some people are able to outclass others at certain tasks; why it is that you like the people you like and dislike the people you dislike; why your family, friends and mother-in-law drive you crazy at times! (By the way, my mother-in-law is great!)

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When we work out our own filters, it enables us to have self-respect and self-confidence. This enhanced self-acceptance empowers us to make necessary changes to the way we approach people and tasks. It gives us a greater ability to create strategies for dealing with difficult or frustrating people and situations, and allows us to communicate with others more effectively. This means you can be happier and more persuasive with improved relationships. You will become more tolerant of others, get more of what you want in life and build instant rapport with everyone.

How to Present Magazine

APRIL 2012

PERSONALITY AND INFLUENCE (CONTINUED) Let me give you some examples. If your employee is not checking in with the team for updates it could be they are an individual player – that is, they prefer to operate on their own. If you have someone who is constantly asking for help, guidance and advice they may have an external frame of reference – they need external feedback to know if it’s the right decision or action to take. You need to give them that feedback to support them until you find ways of helping them develop a way of working out problems for themselves. If you are a particularly nervous presenter, even after learning all the tips and tools used by exceptional presenters, then you probably have a perfection sort – a need to be perfect. Understanding this allows you to manage your expectations of yourself when presenting. If you go on holidays and enjoy the people you meet more than the scenery or the activities you engage in then you may have a people preference. These filters put labels on our differences and help us to understand why people act the way they do. From there, provided we are open to being flexible in our approach and style, we can make a plan to improve our relationships and outcomes.

If they had an internal frame of reference then you would ask them, ‘What do you think?’ rather than telling them what they should do. Alternatively, if they had an external frame of reference you might give them lots of client testimonials, explain what other people are doing and saying about your organisation or service, and advise them what and how to buy from you. Here is another example: imagine you’re a manager with an employee who has a sort by others preference (meaning they put others ahead of themselves) and they have a preference to match what is being said (meaning they agree and add value to your opinion, rather than mismatch it or find holes in your argument). The ideal role for this person might be in customer service where the ‘customer is always right’. If they have the opposite preferences, then please don’t put them on the customer service desk! These are just some examples and of course there’s a lot more to it. Personality filters are a simple way of categorising our various preferences, and people always love learning about themselves. That’s why I have developed a keynote speech called ‘Why is everyone around you so dysfunctional?’ – it’s a hoot!

For example, if you are a business development manager with a client who has a team preference then you would tell them all about what’s happening in your organisation and invite them to internal events so they feel part of your team. If they had an activity preference (enjoy activities rather than people or places) then you might entertain them at a golf day.

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How to Present Magazine

APRIL 2012

YOU

IS IT TIME IMPROVED YOUR PRESENTATION SKILLS? COME JOIN ME! Dramatically improve the way you present and influence. Attend one of my Influential Presentation Skills programs. It’s a life changing experience! Risk free - 100% moneyback guarantee. Endorsed by thousands of people from over a hundred corporations around Australia. Interactive and personalised. Facilitated by Michelle Bowden who has over 18 years

experience running her programs and who has been nominated for Educator of the Year for the last 3 years. Absorb yourself in a generative and experiential approach. Learn something then practice, then learn something then practice… Group sizes are limited to only 10 people per program. Risk free approach to a subject most people find ‘daunting’! Plenty of time for you to get personal one-on-one time with Michelle’s during the program.

Address your specific, personal needs. Learning with lots of laughter. Techniques are embedded so you remember them decades later. SYDNEY DATES: May 22-23 June 26-27 To chat about your specific needs or receive more information please email Michelle directly: michelle@michellebowden.com.au

TESTIMONIAL FROM NICOLE ISSAAKIDIS, GROUP PEOPLE AND LEARNING MANAGER, AUSTAR ENTERTAINMENT "I have had the pleasure of not only engaging Michelle to deliver Presentation and Communication Skills training to various professional employees and managers across our organisation over many years, I have also enjoyed the benefit of having attended Michelle's program myself. A testament to how great Michelle is in this field, is that we've continued to engage her to deliver programs in our organisation for at least 15 years. Michelle is passionate, enthusiastic and engaged. She has great tips, tools and techniques that help anyone at any level improve their presentation skills. She commits her full self to her content and is an expert in her field. She demonstrates that she truly cares about the people attending her courses and has a personal desire to see them succeed in their endeavours to develop and improve their skills. I am delighted to say that I know Michelle (she is such a pleasure to know) and delighted to say that she has helped me improve my skills as a result of having attended her program. I would not hesitate in recommending Michelle to any organisation or individual needing to develop or improve their communication and presentation skills."

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MANAGING CHANGE IN 5 EASY STEPS BY HANNAH SAMUEL Change is inevitable. It’s something we can guarantee. Of course that doesn’t make it any easier, especially when change is forced upon us, or when we feel the change is unwarranted or inappropriate. Managing the pre-change process effectively is essential if you want customers to welcome and support the change rather than challenge it. If there’s any inkling that the change might disadvantage the customer, or be handled in a way the customer considers to be inappropriate, then not only will you find your reputation severely dented, you might also lose the goodwill and customer loyalty you’d previously earned and find yourself watching part of your customer base disappear. So what should a provider do to help minimise the risk of alienating clients as you go about making the changes needed? 1.

Test first. Before you announce the change, test possible responses. Be honest in your dealings with them and make sure the outcome isn’t a foregone conclusion to change. Testing the water before you commit is an essential part of the process.

Invite feedback and involvement. The majority may not want to share their views, but those that do will be hugely offended if you fail to give them an opportunity to do so.

Give plenty of warning. The greater the amount of time someone has to consider the change the more likely they are to accept it logically and willingly. Giving little or no notice will only irritate customers who may feel they’ve been hijacked or hood-winked. Given time they may still choose to walk away, but at least they’ll have time to do their research, www.michellebowden.com.au

consider their options and be less likely to speak negatively about you. 4.

Communicate widely and repeatedly. Use as many channels as possible to let customers know about the proposed c h a n g e s . D o n ’t j u s t s a y i t o n c e , communicate it repeatedly over several months if need be, to ensure the greatest likelihood of the message getting through.

Be willing to revert back or change course. Go back to the drawing board and reassess the pros and cons of making the change if you come up against strong resistance. Forcing change through without customer support may result in short-term gains but will almost always cost you in the long run.

Consumers are more willing than ever to voice their opinion online. Make it easy for them to make positive comments rather than negative ones by getting their buy-in from the outset, otherwise you risk losing more than your reputation. www.hannahsamuel.com

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ACCEPT THE POWER TO CHOOSE BY MICHELE TOCCI The power to choose is what gives us the opportunity to create a different life, right now! As an individual you have the power to choose. If you set a goal of health and fitness which means you exercise every day, that needs to become a priority, you have the power to choose what you do. When the alarm goes off of a morning, you have a choice – you can stay in that nice warm bed and grab another hour of sleep or you can get up and exercise and be on the path to achieving your goals. It’s always your choice. We have a basic desire to improve our lives. Thousands of years ago, Aristotle said, “You are what you repeatedly do.” So are you going to keep repeating what you are doing and not change or move forward, or are you going to take some time and identify ways that you can improve your life? Want To Give Up? Sometimes in business it becomes really tough. You question whether you should be persisting. These are stories of succeeding against the odds, persisting in the face of doubt, true grit, focus and determination of never quitting until the goal is reached. Thomas Edison greatest accomplishment is the light bulb he was most famous for the following quote in regards to his persistence in developing the light bulb … “I have not failed. I’ve just found 10,000 ways that won’t work.” Thomas Edison Walt Disney was fired from his first job because he was told that he lacked imagination. He had 300 banks turn down his Walt Disney theme park idea. At one stage he was bankrupt. He maintained determination and focus. Jack Canfield and Mark Victor Hansen wrote the book “Chicken Soup for the Soul” which was www.michellebowden.com.au

rejected by over 140 publishers. When it was eventually published it sold more than 100 million copies and launched the Chicken Soup series. We can do anything if we have a compelling reason and the focus. There is always a way. You can push through the tough times Persist a little longer Search a little harder Failure is giving up. Everything else is progress. By believing there is always a way you give yourself every opportunity to experience success! Achieving Your Outcome 1. Know your outcome [Set your goals] 2. Take Action 3. Be Observant - Notice if what you are doing is moving you in the direction of your goals or away from them. 4. Be flexible - If we are off track we have to have the flexibility to get ourselves back on track It is powerful to understand that what you dream of doing, what you dream of being is all possible. Every day you need to take steps to make it happen. To fulfil your dreams, to be your best, to persist and to succeed. LifeStyle Refocus are serious about helping you create a better life by managing your TIME. We work with businesses to increase their staff’s productivity or individuals to help them gain control. We deliver workshops on “Managing your Time” and “DeClutter and Take Back Control”. Refer to our website for free resources and regular newsletter. www.lifestylerefocus.com.au

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TIPS FROM A PROFESSIONAL SPEAKER HANNAH SAMUEL

sleeve will help you be more confident should things go belly-up. The sign of an exceptional presenter is the ability to keep going with grace and elegance even if things go wrong. 3. If using slides, fill the screen with a single compelling image that will grab attention, help reinforce what you’re about to say, and provide a powerful prompt for you. 4. Be flexible yet focused. Give yourself some ‘wriggle-room’ so you can add or drop content on the spur of the moment if needed. 5. Maintain a sense of perspective & humour – especially in the face of AV challenges! Recover with humour and demonstrate to the audience that you are relaxed, so they can relax too! 6. Attention spans are short. Experiment with changes in pace, tone, posture, content and format to mix things up.

A multiple award-winning speaker, columnist, and author, Hannah speaks, writes and mentors worldwide on issues around reputation, trust and integrity based on 25 years experience working in business development in the UK and New Zealand. She was President of the National Speakers Association New Zealand from 2009 to 2011 and was named ‘Business Speaker of the Year 2011’ by NSANZ. www.hannahsamuel.com Hannah generously shares her top tips for presenting with us today: 1. Ensure you’re well briefed. Be clear about what the event organiser wants and audience members expect. 2. Be prepared. Things don’t always go according to plan. Having a ‘plan B’ up your www.michellebowden.com.au

7. Use stories and examples to increase the chance your content is remembered. 8. Honour your audience. Be respectful and professional. Expletives and ‘toilet humour’ rarely go down well amongst a professional audience. 9. Honour yourself. Don’t copy someone else. Focus on being the best presenter you can be. 10. Smile and enjoy yourself! Your audience is more likely to have a good time if you’re enjoying yourself! How to Present -‐ Presenta-on Skills Tips from the Masters features essen-al presenta-on skills -ps, and techniques from 14 of Australia’s top keynote speakers. You can listen to all the interviews plus much more from the inspiring Hannah Samuel by purchasing your very own copy of this must-‐have business resource. Purchase your own copy here.

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APRIL 2012

ARE YOU NEW AND NOVEL? BY MICHELLE BOWDEN People respond to the new and novel because our brain is wired to look for difference so we can respond to risks in our environment. What does this mean when you are communicating in business? Avoid using clichés and terminology that you’ve heard your competitors use. Instead, be yourself and let your authenticity speak volumes about your intentions. Be new and novel in some way.

TESTIMONIAL From: Jennifer Shailer, Field Support Manager NSW, ACT, QLD, NT, Weight Watchers “There has been an amazing buzz around since our conference and everyone absolutely loved Michelle. I attended Michelle’s keynote presentation to hopefully learn some new techniques for being a better presenter and to learn how to inspire and engage my audience because I run team building days with our Area Managers every quarter and I often left feeling disappointed with my presentations. When I saw Michelle, I sat in the front row with my mouth wide open through the whole keynote! Michelle was so entertaining and inspiring as a presenter! I had a lot of fun and learnt so much just from watching her. I have since applied what I learnt to my presentations. Specifically I have used what michelle taught about how to connect with my audience, better handle objections, keep in control and maintain positive energy in the room. The feedback I received from my last presentation was sensational - people commented on the improvements I have made and said that it was fun, engaging and relevant, some even said it was the best team building day ever.” www.michellebowden.com.au

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APRIL 2012

YOU MAKE IT ALL UP! BY LORNA PATTEN As the insanity in the external world continues to reveal itself to be based in fear-fuelled behaviours and outcomes - stop and take a moment to contemplate the awesome power of accepting that you make it all up! Really ... you make it all up. Everything that you experience externally starts internally with how you think and feel and then act. When you change the way you think and feel and act, the world changes. Accepting, nay embracing, this simple yet stunningly potent truth is all it takes for you to remember that you are the force of transformation in your world. Yet I suspect you hesitate to accept. You are still reluctant to really get that you are that powerful, that magnificent and that able. Able to create the reality you choose from the whole of who you are, pure love. Well no time like the present to choose again and right now ... and I mean now, accept without question that you are the source of all that is. You don't have to feel it or even believe it, you just need to accept it as a truth to live by then BE who you want to BE while you do what you do. BE loving and you will experience love,

BE caring and you will experience being cared for, BE open and you will experience openness, BE honest and you will experience honesty ... ...are you getting it? Stop focussing on all the doing, doing, doing and pay attention to who you are BEING in this moment and who you choose to BE in the next moment from love. Then notice what happens to and in your reality. Open Up Communication http://www.openup.com.au http://conversationswithlorna.blogspot.com

TESTIMONIAL

"I know thousands of speakers around Australia, and WHENEVER I get asked to recommend someone on 'Presentation Skills' I immediately think of and recommend Michelle. She is brilliant, funny and if you've seen her smile, you will know how enjoyable it is to work with her. If you want anything to do with 'presentation training' just go straight to Michelle." Mark Bunn, International Keynote Speaker www.michellebowden.com.au

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THEATRE

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WARM UP YOUR VOICE If you want your voice to sound, rich, resonant and credible, so people believe you when you speak. Look no further than Michelle’s vocal warm-up CD.

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