OCTOBER 2011
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IN THIS ISSUE Terry Hawkins CSP, Educator of the Year 2010 shares her presenting tips LOVE = PRODUCTIVITY Manage your nerves PowerPoint Tips
The POWER of your mind
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PLUS: Parents Corner Success Stories How to Present Magazine
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DIARY DATE INFLUENTIAL PRESENTATION SKILLS (2-day Public Program) Join Michelle at her next public program IN SYDNEY: • February 23-24 (full) • March 21-22 • May 22-23 • June 26-27 • August 22-23 To register or chat about your specific needs please email: michelle@michellebowden.com.au
Who is Michelle Bowden? Michelle is an expert in influential presentation skills in business. She has run her 2-day Influential Presentation Skills program over 580 times with many thousands of people and she’s been nominated for Educator of the Year 3 years running. Michelle is one of only 25 Australian females who is a Certified Speaking Professional the highest designation for speakers in the world. For a list of Michelle’s clients please go to: www.michellebowden.com.au
Michelle’s Update Happy New Year! Welcome to the February issue of How to Present. This issue is packed with articles that will assist you to present with greater confidence and influence. I love Christmas and always feel sad taking down the tree! But it’s super exciting to be able to start working on some new targets and goals for 2012 isn’t it? My goal is to teach more people the ten tips of influence so they hear the word ‘yes’ more often in their life. I’m going to do this via my keynote presentation at more and more conferences in 2012. Saxton Speakers Bureau launched me late last year to help me with this goal. You can see me here: http://www.saxton.com.au/michellebowden.html And now that we’re in a new year, let’s also reflect on our communication style in business. It’s time to really consider what is honestly not working for you. What are you doing that is stopping you from connecting with the people around you, building deep rapport with people and getting folks to say ‘yes’ to you more often? And what is it that you are doing when you communicate in business that works? What are you going to do more of? And what are you going to change? Start small. One place you can start is to take a good hard look at your slides. If I had a dollar for every time someone says they are sick of Death by PowerPoint in their business - I’d be so rich! Please read my PowerPoint Tips and make some immediate changes to the way you use PowerPoint in business. WOW! Who is that stunning woman on the cover of this month’s issue? Terry Hawkins is one of my most generous mentors - she’s speaking up a storm in the USA nowadays and is so successful and busy that I’m delighted she agreed to be on the cover this month. I know you’ll enjoy her tips for presenting in business. PLUS I’ve shared some of my Tips for Managing Nerves, tips for Productivity, using Kamishibai, how to Engage your Audience as well as Terry Hawkins’ Tips for Families, and some inspiring success stories. So grab yourself a ’cuppa’, put your feet up and have a read! And most importantly, make sure you put the invaluable advice into immediate action so you see some fast results. Happy Presenting!
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YOU
IS IT TIME IMPROVED YOUR PRESENTATION SKILLS? COME JOIN ME! Dramatically improve the way you present and influence. Attend one of my Influential Presentation Skills programs. It’s a life changing experience! Risk free - 100% moneyback guarantee. Endorsed by thousands of people from over a hundred corporations around Australia. Interactive and personalised. Facilitated by Michelle Bowden who has over 18 years
experience running her programs and who has been nominated for Educator of the Year for the last 3 years. Absorb yourself in a generative and experiential approach. Learn something then practice, then learn something then practice… Group sizes are limited to only 10 people per program. Risk free approach to a subject most people find ‘daunting’! Plenty of time for you to get personal one-on-one time with Michelle’s during the program.
Address your specific, personal needs. Learning with lots of laughter. Techniques are embedded so you remember them decades later. SYDNEY DATES: February 23-24 (full) March 21-22 May 22-23 June 19-20 To chat about your specific needs or receive more information please email Michelle directly: michelle@michellebowden.com.au
TESTIMONIAL I just want to say a big THANK YOU for your book Don't Picture me Naked. It has already made a huge impact in my business & personal presentation skills. I have changed my thoughts on presenting from nervous/anxious to EXCITING/WHAT A THRILL! "It's not about me - It's all about the audience" has helped me to stay focused on what the audience wants and this in itself has removed the nervousness I usually feel. Thank you for providing a system that is easy to pick up and use from my everyday 1:1 presentations to large team meetings. Ayla, NAB
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SUCCESS STORIES! the board, to  the entire company, during service awards, management meetings, company presentations, customer meetings, updates.
MARCO SCANNONE DIVISIONAL MANAGER B.BRAUN
What prompted you to attend Michelle's Influential Presentation Skills program? When I started my career in sales my main customer was a very successful Cardiovascular Surgeon. He taught me a lifelong lesson. I was attending one of his procedures in the Operating Room and I heard him say to one of the younger doctors that if we recognise a weakness within ourselves there's no point in hiding or running away from it, we need to do something about it and try to improve by investing in our development.
Marco Scannone is the Divisional Manager for B.Braun - a German Medical Device Company. Â They manufacture and sell close to 80% of the products that public and private hospitals use every day to treat patients in their Operating Theatres, Intensive Care Unit and in the general wards. They manufacture all kinds of things from surgical instruments to intravenous fluids. He also owns two separate businesses, which other people manage, and spends much of his spare time with his wife and four beautiful children. What kind of presenting do you do at work? Presenting is an important part of any leadership position. Every day I find myself presenting and trying to influence people. I do presentations to www.michellebowden.com.au
I have been now investing for several years 5% of my own salary on my personal and professional development and send my self to courses, workshops, buy books, etc.. Public speaking was something I really feared and I soon realised this would limit my future career and professional development. I had to do something about it and this is why I have attended many courses on public speaking, read books and listened to CD's. When I found out that Michelle had one of the best public speaking courses I enrolled myself. How did Michelle's program change your attitude to presenting in business? My approach when presenting, especially to large audiences was passive. I would find opportunities to avoid presenting. I knew presenting was part of my role, so I just did the training because I couldn't wait to get that monkey off my back. Since working with Michelle my attitude has changed. I see public speaking as an opportunity to deliver a meaningful message to other people. I actually look for the opportunity to present now. An example of this is all farewell speeches we give for our colleagues when they leave the
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SUCCESS STORIES (CONT.) organisation. I want my colleagues to feel special. They have invested so much time and energy in their work so as a minimum I want to gift them with a speech that will make them memorable in their colleagues minds. In general, what positive outcomes have you achieved from improving your presentation skills? Successful people do first the things less successful people don't like doing. And this applies to presenting. Developing my presentation skills has given me more confidence in getting my message across and has allowed me to be more visible within my organisation. In what specific ways have your presentation skills improved since completing Michelle's training? I focus on my audience and really try to connect with them and this is why I don't use PowerPoint as much as I did in the past. What were your top three take aways from Michelle's program? 1. Pace, Pace Pace, there is no point in asking for the business if you haven't connected with the audience first. When preparing my presentation I focus on what my audience is feeling and
thinking about my message and what they are currently doing. This is why I include universals and truisms in my presentation opening. It shifts the audience's behaviour from their current state to my desired state. 2. Rehearse Rehearse Rehearse. Rehearsing my presentation not only has given me a lot of confidence, it has also helped me to extend myself so I can focus on my audience instead of worrying about what I will say. It also makes the trips in the car fun as I usually rehearse while driving to work. 3. 4Mat. This is a really good tool that also gives great structure to any presentation.
THE MYTH OF LESS SLIDES BY LEE FEATHERBY There is a growing trend for organisations to put a limit on the number of slides a presenter can include in a deck. These are usually internal presentations and although well intended, less slides can actually create worse presentations. What ends up happening is the content from 20 slides is crammed on to (say) 10 slides resulting in...you guessed it, Death by PowerPoint! Don’t worry about the size of your deck because it’s not important. A better message to give staff, rather than the number of slides, is to say “one message per slide and keep it focussed”. For more information please contact info@powerfulpoints.com.au www.michellebowden.com.au
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MANAGE YOUR NERVES BY MICHELLE BOWDEN Stretch If you stretch out your limbs you’ll find you feel loose and ready for anything. Here’s how you stretch your body: 1. 2.
3. 4.
Your voice and your ability to convey confidence is a reflection of your entire physical and mental being. Did you realise that tensions in your body restrict your ability to use your voice effectively and can make you look and feel very nervous? Conversely, it’s very difficult to feel nervous when your body is relaxed. The way you relax your body is to warm it up!
7.
8. 9.
The eyes
What can I do to warm up my body? There are some wonderful exercises you can do to warm up your body. Here they are for you: Tense and relax If you tense and relax various body areas twice in quick succession it releases the tension from that body area. To do this, stand up and tense and relax one body area at a time, twice in quick succession. Start with your hands, then feet, calves, thighs, bottom, stomach, pectorals, shoulders and face. Then try tensing and relaxing it all at once and relax - then repeat. www.michellebowden.com.au
5. 6.
Place your left arm above your head. Stretch your left arm over your head and bend slightly over to the right side of your body to expand the left side of your ribcage. Place your right hand on your left side. Now breathe — right down to your bottom — you know what I mean? Breathe so deeply into your body it feels like the breath is going into your bottom! Feel the ribs open on the stretched left side. Then swap to the other side. Take your right arm and place it over your head. Stretch it over to the left side and bend slightly to the left, so you expand the right side of your ribcage. Place your left hand on your right side. Now breathe into your bottom again. Well done!
We don’t usually notice when our eye muscles become tense. This exercise is great for people who work at a computer for much of the day. Imagine there is a firefighter climbing a ladder to rescue a little animal stranded at the top of a house. Focus on the firefighter as they climb all the way up the ladder. Observe the feeling in the muscles behind and around your eyes. Follow this person with your eyes — up and up — until they get to the top. They have saved the little animal and are now bringing it back to the ground. Now they are at the bottom. Relax your eyes and if you want to, let them close. Notice how different they feel.
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MANAGE YOUR NERVES (CONT.)
The feet Imagine you are at the beach standing on a pebbly piece of ground with no shoes on. Making very slight movements, imagine that you are walking on the beach with sharp pebbles underfoot and really feel them under your bare feet. Pick your way carefully over them. Ouch! Observe the tension in your feet. Now walk on to the soft sand. Really feel the difference. Then lie down and let your feet relax completely. The hands Have you ever made a snowball? Imagine that you are picking up snow and patting the hard, cold snow into a firm snowball. You want to www.michellebowden.com.au
throw it at someone. As you quickly make your snowball, notice the tension in your hands. Then drop them and let them relax beside your body on the bed or floor again, and notice how warm, soft and loose they feel. It is the simple things that can make all the difference in ensuring your mind and body are working in harmony. These warm ups will help prepare your body by loosening up your limbs and using up some of your adrenalin. Try these simple techniques the next time you feel you need to relax before a presentation! for more info please purchase a copy of Confident Speaking Vocals (warm-up CD) from my website? Good luck!
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The new A4 version of Magic Whiteboard is now available in Australia! Now you can create an A4 sized whiteboard - anywhere, in seconds. Easy to store, portable and lightweight, enjoy all the benefits of the original and best Magic Whiteboard in a new, even more versatile compact size!
ONLY $15.95 + shipping! Each pack contains 20 A4 sheets of Magic Whiteboard that stick to any hard flat surface using static. This smaller version is handy at home, office or school. Write on with any dry marker pen, wipe clean and reuse!
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KAMISHIBAI: LESSONS IN VISUAL STORY TELLING FROM JAPAN Kamishibai is a form of visual and participatory storytelling that combines the use of hand-drawn visuals with the engaging narration of a live presenter. Kami (紙) means paper and
the 30s, and 40s, all but dying out with the introduction of television later in the 1950s.
shibai (芝居 ) means play or drama. The origins of kamishibai are not clear, but its roots can be traced back to various picture storytelling traditions in Japan such as etoki and emaki scrolls and other forms of visual storytelling which date back centuries. The form of Kamishibai that one thinks of today developed around 1929 and was quite popular in
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Typical kamishibai consists of a presenter who stands to the right of a small wooden box or stage that holds the 12-20 cards featuring the visuals that accompany each story. This miniature stage is attached to the storyteller’s bicycle. The presenter changes the card, varying the speed of the transition to match the flow of the story he is telling. The best Kamishibai presenters do not read the story, but instead keep their eyes on the audience and occasionally on the current card in the frame. The pre-cursor of PowerPoint business presenters would do well to use their slides in the Kamishibai way.
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SECRETS - GIVE AWAY BY DALE BEAUMONT WITH SIMON PATERSON AND FOREWORD BY BRAD SUGARS (and yes that is Michelle Bowden on the front cover - I contributed to this book too) The people in this book have worked with over 2,500 companies and collectively have generated billions of dollars in additional profits. Now you can discover the same secrets others pay thousands per hour to learn. Whether you are an entrepreneur or a senior executive in the corporate world, if you’re serious about growing a big business, this book is for you! FREE GIFT: If you would like a copy of Secrets of Tops Business Builders Exposed be one of the first 5 readers of How to Present Magazine to email michelle@michellebowden.com.au with the word: ‘Secrets’ - plus be sure your email has your postal address on it so we can post your prize please.
WHAT’S YOUR POINT? THEN ‘FLIP’ IT! When you communicate in business, how often do you know what you’re trying to say? I’m guessing the answer is ‘sometimes’. When what you have to say is important, or you are communicating with someone who can potentially make or break your career (and they don’t have to be more senior than you), take a few minutes prior to communicating to get clear on your objective. Then once you are clear on your objective (or key message), instead of saying it from your point of view, flip it. In other words, say the point from the other person’s (your stakeholders) point of view. Say it in a way that is meaningful to your stakeholder. Remember it’s not about you. Influence is about knowing your stakeholder and communicating in a way that works for them. Only then will they be persuaded to your way of thinking.
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MANAGE NERVES WITH YOUR MIND diving, or parasailing, you know full well that people pay money to experience the feeling we get when we present! And when they are doing those ‘adventure’ sports they don’t call the feeling nervousness. They call it: excitement, energy, pumped, exhilaration, thrill, joy, a r o u s a l , r e a d y, p l e a s u r e , stimulation, enthusiasm.
Many of the best presenters use the power of positive thinking before they present. They imagine themselves as successful, confident, engaging speakers and are often delighted with the results. Another aspect to positive thinking in your presentation is the way you choose to describe your ‘nervousness’. Have you ever stopped to think that it’s the exact same physiological experience whether you are nervous or excited? Did you realise that in fact, the only thing that determines whether it’s a negative or positive experience is the word you choose to use to describe it? If you have ever been bungy jumping, abseiling, parachuting, rafting, climbing, caving, scuba www.michellebowden.com.au
In our family we call it ‘funny tummy’, and we even draw a smiley face on our stomachs to reframe how we feel in the moment! It’s so clever because it reframes in our minds that the experience most people call nervousness is, in fact, a positive thing. I’ve been known to draw smiley faces on the stomachs of the executives I work with too! It’s a bit nuts I know and it works — it makes them relax and smile. (Plus t h e r e ’s s o m e t h i n g q u i t e seductive about knowing you have a smiley face drawn under your business shirt that no-one knows is there!) So the question to ask yourself is this: Which word do you want to choose to use? Because if you continue to call it nervousness, I’m not sure you’re really that serious about making presenting an enjoyable experience for yourself. Remember, the definition of insanity is doing the same thing over and over again and expecting a different result! So it’s quite simple really: change the word and change the experience. Why not do it right now?
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HOW TO USE POWERPOINT WELL BY MICHELLE BOWDEN Remember the last time you saw a really powerful image, perhaps a photograph of impoverished children in a magazine or on TV? The picture is now etched in your memory – a powerful reminder of the facts surrounding the image. You should aim to do the same with PowerPoint slides. Use photos, pictures, graphs and cartoons as often as possible in preference to bullet points. Seth Godin has a blog on PowerPoint (http:// sethgodin.typepad.com/seths_blog). In it he talks about the power of presenting your ideas visually rather than literally. He says: ‘If you’re talking about pollution in Houston. Instead of giving me four bullet points of EPA data, why not read me the stats but show me a bunch of dead birds, some smog and a diseased lung? This is cheating! It’s unfair! It works’
And he’s right, it does work! As a key note speaker myself I’ve spent a great deal of time watching awful death by PowerPoint slides that no one cares to observe. So let’s make a pact that we will all ensure our slides are provocative and support our messages. We can still use our mandatory ‘corporate’ templates and comply with our corporate style guides. This is not about the template - it’s about the choice you
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make about what goes inside the corporate template. Case Study The best corporate example of beautiful slides that I have seen was during one of my 2 day presentation skills workshops. An IT professional went back to his desk in the lunch break after learning about the effective use of pictures on slides, and arrived back to the training room with a slide presentation consisting of only images and no text. He had replaced one bullet point slide featuring at least 20 points per slide in 12 point font (that no one could read) with a picture of delicious chocolates and he talked about a ‘smorgasbord
of choice’. He then went into the detail about his IT products that supported this idea of ‘choice’. People sat up and began to take some notice of what he was saying the minute they saw these unusual picture slides.
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ENGAGE YOUR AUDIENCE BY MICHELLE BOWDEN Next he showed a slide of a beautiful bridge and he talked about ‘bridging the gap for our clients from where they are to where they want to be’. Then he talked more about his technical offering.
He then showed a slide of a lush green rainforest where the stream ran down the hill and cascaded over some large flat rocks covered in lush bright green moss and he talked about ‘taking the clients on the stepping stones of the journey’. He added some more of his technical content.
He finished with a slide that had some bright smiley faces and his closing statement was ‘our customers will be delighted!’
It was excellent! Three weeks later I had the opportunity to speak with a number of the people who had attended his presentation. I quizzed them and they were able to recall exactly what he had said. It’s true you know... ‘a picture speaks a thousand words’... What a wonderful example of the power of excellent PowerPoint slides. You can do this too! Come on, don’t be scared even just one of this type of slide will be a massive positive change for you in amongst most of the really horrible slides most people have to look at every day in their business meetings! Do give it a go!
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LOVE = PRODUCTIVITY BY MARK BUNN I spoke last year at Sydney's first ever 'Love Summit'. Hmmm, "what’s a Love Summit"? It's a whole day dedicated to learning, understanding, promoting and spreading the importance of loving ourselves, loving our families, communities, and the earth itself. Anyway, all this reminded me about a fascinating study done way back in the early 1970s that showed the fundamental power of love and happiness. Headed by Dr Lisa Berkman, the study looked at the effect that having strong social networks, such as friends, family and partners, had on people’s ability to avoid illness and death. Included in the research was whether or not participants followed a conventionally healthy lifestyle by doing things like exercising, eating good food and avoiding smoking. What Dr Berkman found was that people who lacked social and community ties were between two and three times (2.3 for men and 2.8 for women) more likely to die in the follow-up period than those with more extensive contacts. Most intriguing was that the association between social ties and mortality was independent of health practices such as smoking, alcohol consumption, obesity and physical activity. Those who lived the longest were the individuals who had the highest levels of social connections, regardless of whether they had a healthy or unhealthy lifestyle. Those who followed a healthy lifestyle (e.g. by exercising and managing their weight), but had poor social ties, died sooner. This study reflects the results of a growing body o f s c i e n t i fi c r e s e a r c h a n d p o w e r f u l l y demonstrates that although factors like www.michellebowden.com.au
exercising, eating good food and not smoking are vitally important for our health, our emotional health and the experience of love and connection are even more important. Does this mean that you can eat junk food, drink alcohol and smoke whenever you like as long as you have good relationships and social networks? No. Berkman’s study also clearly demonstrated that those who lived the longest were the individuals who had both strong social ties and enjoyed a healthy lifestyle. The point is that the inner chemistry of love and connection is a powerful antidote to the stresses of life and can to some degree make up for a less than perfect lifestyle. Suggestions: 1. Just for this week, try doing things based on what you actually enjoy rather than just because you think they are 'healthy'. For example: - if you hate going to the gym, don't go (do some other exercise that you enjoy more). - instead of (or in addition to) one healthy meal, do one thing to nourish a social tie, that you otherwise would not have done – e.g. ring a friend you haven't spoken to for a while. 2. What is one thing you who can do this week to love the planet just a bit more? E.g. use your car one less time, give thanks to the sun (or if you live in VIC…the rain!) 3. And what’s one little thing you can do this week to 'love someone else' a little more? Some kind, uplifting words? A compliment? An “I love you”? http://www.healthspeaker.com.au
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TIPS FROM A PROFESSIONAL SPEAKER Terry’s top tips are:
TERRY HAWKINS PROFESSIONAL SPEAKER
1. What happens between our ears is the influencer – we need to pay attention to what we’re telling ourselves. 2. Be clear on your outcome for the presentation. 3. Practice bracketing the negative thoughts so they don’t disable you. 4. Perfect preparation prevents poor performance. Do your research, do your notes, learn what you need to learn and be bullet proof when you get there. 5. Be you. Let people see you. 6. Pay attention to the audience – serve your audience by being the best you can be. 7. Rehearse. And video yourself so you see what you’re like in their eyes – even fast forward to pick up your funny mannerisms. 8. An impasse is where you’re moving from where you are but you’re not quite where you want to be. An impasse is a state where the audience can go heavy and lose it’s energy. This is when they are asking do I want to leave where I’m coming from and am I ready to go where I’m going to? So you have to keep moving through that as a presenter and manage it.
As winner of the prestigious 2010 Educator Award for Excellence, Terry Hawkins has been an industry leader in delivering keynote presentations that make a difference. She is a master in attitudinal and mind-set change, cutting edge sales techniques, leadership development, temperament theories & relationship connectors, and communication strategies. Terry is also a bestselling author and well-established businesswoman. Her training company People In Progress was founded in 1989 and 21 years on, it continues to be a leader in the delivery of high impact, results-based learning. www.TerryHawkins.com
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9. When you use a flipchart make sure you hold the chisel so it’s flat – use your body and have some finesse about it – flick the pages over. 10. Find out what people want and then give it to them – so they feel comfortable, so they feel good, so they get value.
How to Present -‐ Presenta-on Skills Tips from the Masters features essen-al presenta-on skills -ps, and techniques from 14 of Australia’s top keynote speakers. You can listen to all the interviews by purchasing your very own copy of this must-‐have business resource. Purchase your own copy here.
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PARENTS CORNER BY TERRY HAWKINS Sometimes we can worry about our children living in the 21st century, especially when they may not have the obvious access available to them to learn the essential attitudes, values and skills of eras gone by. Courage, valour, respect, brotherhood, compassion, perseverance and tenacity; all of these traits are essential allies on our journey through life. As a mother of two boys, I have always been conscious of how important it is for me to help expose my male offspring to some kind of environment that can teach such attributes. But does that environmemt even exist these days? I had my doubts until … A DAY AT A MONSTER SKATEPARK a couple of years back with Jackson! WOW! What an amazing experience. I had accompanied him many times to the skate park but had never really immersed my attention into the intricate and carefully structured hierarchy of this modern day ‘tribal grooming ground’. My attention was normally on him and his effort to push himself to the next level or try a new trick, but as I watched in amazement, I saw for the first time, a breeding ground for warriors! These wonderful warriors of all ages (male & female) displayed incredible focus as they pushed their boundaries and tested their personal courage, to continually build on their skill set. I felt so privileged as I watched them encourage each other to stretch beyond what even they, themselves, thought impossible. They celebrated each others’ successes and outwardly empathised with their constant misses. They would do their attempts over and over, with very few achieving their goal. For the lucky few there would be that rush of success! I was touched by their spontaneous concern for each other should someone fall or be injured. www.michellebowden.com.au
What a wonderful canvas for their youthfulness to create a powerful platform for the future. The older warriors have respect from those younger in the “tribe” – it’s a given and they take this leadership role seriously. There is also a sense of healthy fear from those they lead, which is balanced by their sense of compassion for their “students”. These untitled leaders display such passion and commitment for their sport and as such create a positive influence and indicator of what is required to achieve greatness in this difficult, yet exhilarating sport. There appears to be an unspoken law or code of some sort; which each member of the community understands. With so many skaters in such a confined area, this becomes obvious by the smooth flow of “traffic” and overall calmness in the centre. Everyone gets a turn; everyone belongs; everyone is there for a purpose. We haven’t lost our ancestral wisdom or tribal pathways – it has just changed form and it is a pleasure and honour to watch the intricate web of mastery that this community has created. If ever you need to see passion in flight and young warriors learning how to be men, then I beg you to visit a skate park..and become inspired!
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Thinking of improving your presentation skills but don’t want to go on a training program? You need to grab a copy of How to Present - Tips from the Master. Tips from 14 of Australia’s top public speakers. Go to my website
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Photo Gallery
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