ROS

ROS (Rep Online System) is a tool to help you gather and manage your students’ feedback about the whole university experience. ROS has three questions: Is there anything working well? Is there anything working less well? Do you have any new ideas? This means you should be able to input all the balanced feedback you’ve received about any topic. When you input feedback as a Rep, you will get an email with a summary of that feedback so you know what things you need to take action on quickly or to remind you of what feedback you’ve gathered before a meeting.

Feedback about your course is your responsibility to represent / action. Feedback about the wider student experience (e.g. Accommodation, Student Services, Catering etc) will be monitored and analysed by the Students’ Union and used to inform meetings and reports the Presidents have with those Services as well as inform the topics we discuss at Big Rep Meetings. It’s important to note that issues requiring immediate attention, e.g. concern about a fellow student, should not be logged in ROS and instead the relevant service should be contacted directly (see contacts page).

You should use ROS to record all the online and /or face to face conversations you have with students; by doing that all your feedback will be in one place and you can get a report from SU in advance of any meetings. That report will help you evidence what might need further discussion or investigation. Just email us to get your report.

ROS does not collect the name of individual students, only the Reps, so students can be reassured any feedback given to ROS is anonymous.

This year we are opening ROS up to allow any student to leave feedback for their Rep. You should receive an email anytime that happens, so you’ll always know if there’s something that requires you to take action!

ROS is really useful in building a picture of the overall student experience. The more Reps use it, the more informed and accurate that picture becomes. We then use that data to inform more strategic decision making about where we need to focus our efforts, and can inform the Universities likewise. For example, we can see if the quality of academic feedback received by students is really good in just 1st year English, or across that whole department, or the whole of 1st year, or the whole University.

We’ll also use ROS to pick the topics for our Big Rep Meetings, which happen once a term and allow Reps to have face-to-face conversations with senior managers of areas ROS has highlighted as receiving a lot of student feedback.