SYSTEMIC PERFORMANCE EXCELLENCE
SYSTEMIC PERFORMANCE EXCELLENCE - AN OVERVIEW Organisations are complex systems where many elements come together to enhance or inhibit performance. At Gallus we have developed an approach to creating systemic performance excellence; a performance environment that everybody can believe in. This is the first of a series of insights that will examine the approach. Here, we outline the model and the basic elements of the 7 STEPS TO PERFORMANCE EXCELLENCE and the 4 PERFORMANCE ENABLERS. Over the coming months we will consider each step in detail and explore the practical steps you can take to move towards systemic performance excellence in your organisation.
A believe-able organisation.... Our approach is centred on creating a BELIEVE-ABLE ORGANISATION. In times of growth, change and challenge, belief is the fundamental factor that provides the resilience and tenacity to succeed. In good times and bad times belief is what makes the difference –belief in the purpose, belief in the destination, belief in an approach, belief in the contribution that an individual feels they can make and belief in the ability to succeed..
‘BELIEF IS CORE TO EVERYTHING WE DO AND EVERY DECISION WE MAKE’
Our 7 STEPS TO PERFORMANCE EXCELLENCE are designed to take the organisation through a process of co-creation that drives belief, facilitates a thinking and planning process, enables everyone in the organisation to perform to the best of their abilities, and ultimately drives the organisation and everyone in it to be the outcome they are aiming to achieve.
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GALLUS CONSULTING 7 steps to performance excellence... CREATE A SENSE OF PURPOSE
Magic can happen when people feel part of something bigger than themselves that will make a positive impact upon society. The first step is to capture the VISION, VALUES and PURPOSE for your organisation in a way that is meaningful for all stakeholders and that will drive the right behaviours and decisions.
CLARIFY BUSINESS MODEL
Explicitly defining and communicating the BUSINESS MODEL (the mechanism through which you achieve your purpose) creates a map through which plans, activities, capabilities and people can align. Step 2 ensures that the entire organisation has a solid understanding of the value proposition and how they can contribute to it.
OPTIMISE VALUE CHAIN
Re-engineer and optimise the value chain to bring maximum impact on commercial results, value creation and brand. Create an appropriate BLUEPRINT for success (capturing the future state that will best support strategic goals) and a ROAD-MAP demonstrating how to get there and featuring a detailed programme plan. In short, this step is about laying out the path, MODEL IT – MAP IT – MEASURE IT – MASTER IT – MAKE IT HAPPEN, and ensuring that your people have the capability to do the same going forward.
DRIVE STRATEGIC FOCUS
Successful organisations know where they want to go, why they want to get there and how they plan to do it; and that’s everyone! Performance excellence can only be achieved where efforts are aligned across the organisation and where resources, processes, capabilities and attention are focused on the right things. Five FOCUS LEVERS create alignment and make sure that your leaders are capable of leading transformation and agile to change. This focus ensures that disruptions are minimised and that everyone knows what the organisation wants to achieve, what success will look like and how they can be part of it.
DESIGN & ALIGN
Performance excellence demands that organisations are structured and configured in a way that will optimise CRITICAL PROCESSES, best leverage CAPABILITIES and enable GOAL ACHIEVEMENT. The outcome of step 5 is to create an environment where performance excellence is possible, expected, recognised, respected and worthwhile. The organisation, systems and technology, standards and expectations, performance and reward architecture and culture are configured, integrated and aligned to best effect and in a way that will LEVERAGE PERFORMANCE LEVERS.
GUIDANCE SYSTEMS
Situations and organisations change - for performance excellence to be sustainable, a FEEDBACK LOOP that identifies emerging problems and opportunities is critical. The organisation’s system for managing is only as good as the metrics it relies upon and the willingness of those responsible to observe its outputs objectively from multiple perspectives. Step 6 creates a GUIDANCE SYSTEM that provides the organisation with a true reading of performance; powered by METRICS THAT MATTER, POWERFUL CONVERSATIONS and curious people with an ENTERPRISE MIND-SET.
ADAPT & EVOLVE
The final step of the process drives evolution and ensures that the organisation remains AGILE to the inevitable changes in the environment in which it operates. Systems, processes and people are aligned to drive innovation, improve quality, maximise efficiency and leverage risk appropriately
The 7 STEPS TO PERFORMANCE EXCELLENCE are an enduring system when supported by 4 PERFORMANCE ENABLERS 1 - ENTERPRISE MINDSET - Too often organisations demonstrate fragmented silo structures and fractured thinking. Enter-
prise mindset ensures that architecture, systems, processes and leaders consider the ambitions, needs and capabilities of the entire organisation and consistently maximise the synergies available to accelerate the achievement of results.
2 - LEVERS TO LEVERAGE - By pinpointing the real levers for change in a given organisation, efforts can be aligned and
amplified more effectively. Identifying and aligning the most impactful levers towards the desired outcome creates a clarity of focus and minimizes distractions and counter-productive messages.
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SYSTEMIC PERFORMANCE EXCELLENCE
3 - GAME CHANGING LEADERSHIP - – A key ingredient to organisational success at all levels; the capability of existing leaders, coupled with the ability to identify, attract, retain and develop the leaders that are needed for the future is vital. Define GAME-CHANGING LEADERSHIP in the context of the organisation and ensure that leaders are committed, capable, consistent, courageous and aligned. 4 - METRICS THAT MATTER - Create a performance guidance system with targeted metrics and analytics that focus on the things that actually impact performance across the organisation.
Believe-able organisations can achieve sustainable high performance..... Organisations can:
generate repeatable strong results
create long term value
protect the organisation and its assets
be a great place to work
AND
give back to the broader community
when a systemic approach, that considers the perspectives and needs of all stakeholders, is adopted. Our next insight in this series will explore Step 1 How to create a sense of purpose‌..
Gallus build sustainable, high performance environments that everybody can believe in. With particular expertise in leadership capability and alignment, organisation design, business transformation and enterprise risk management, Gallus challenge assumptions, cultivate belief and drive positive change by making performance excellence systemic. An established business with Headquarters in Northampton, UK and offices in London, Manchester and Aberdeen, Gallus work with ambitious organisations across the world from a wide range of sectors. Find us at www.gallusconsulting.com or call +44(0)20 3751 6345.
0203 751 6345
www.gallusconsulting.com