Mechanics Mobile App
20 Nov 2020
www. thegatewaydigital .com
Client Overview The client follows an unprecedented approach to recycling and refurbishing products, which has allowed them to excel in environment preservation. They have won awards by understanding that resources are scarce and attained remarkable results by providing their customers with unique solutions.
Business Challenge The client wanted to strengthen their market position by automating specific steps in their operational chain by creating a mobile app. The objective was to increase end-to-end efficiency in the supply chain, enhance customer service, and offer it as an additional service in their package. Solution Highlights
Implemented an enterprise mobility solution to automate the registration process of stock mutations by on-field engineers, and digitize data exchange amongst 3rdparties Mobile application for reverse logistics Replacement and transfer management Synchronization of all data from third party vendor (Optimizer) Extensive UX testing to allow for seamless on field operation Multiple levels of device security to keep confidential information safe
Benefits Increased customer satisfaction through quick search for routes Efficient appointment of order to engineers through automation Improved ROI for the company Automated operations, equal data access across platforms, and fluid work practices via MaaS
2
Mechanics Mobile App
WWW.THEGATEWAYDIGITAL.COM
Enterprise Solutions for Digital Transformation
Gateway Digital Maria Montessorilaan 3, 2719 DB Zoetermeer, The Netherlands Phone : +31 079 3200 980 connect@thegatewaydigital.com
www.gatewaydigital.eu
Confidentiality Clause: This document and any files with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please destroy all copies of the document. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this document or any action taken in reliance on this document is strictly prohibited and may be unlawful. Copyright Š Gateway Group
3
Mechanics Mobile App
WWW.THEGATEWAYDIGITAL.COM