Success Stories

Are you considering a new product for your IT operations but unsure if it’s the right fit for you? One great way to learn more about it is to read testimonials from our satisfied customers.

Since implementing ZIF, our clients have seen a significant improvement in their IT operations. They can identify and resolve issues faster, resulting in less downtime and increased productivity. The AI-powered insights and recommendations have helped them make more informed decisions, saving time and resources. ZIF has helped numerous clients achieve significant improvements in their IT operations. For example, a large US healthcare provider was able to reduce its incident response time by 90% after implementing ZIF, while a leading provider of financial services was able to reduce its downtime by 95%.

Let's dive deeper into some of the real-life success stories of businesses that have implemented ZIF and the benefits they have experienced. Make an informed decision about whether ZIF is right for you, it could be the key to finding the perfect solution for your needs.

1

The client is an Indian banking and financial services company. It is India's largest private sector bank by assets and the world's 10th largest bank by market capitalization. As their business operations grew, they faced challenges in managing their IT infrastructure. The traditional reactive approach to IT management was no longer viable as it was impacting customer satisfaction. That's when the client turned to ZIF. The management was impressed with ZIF and said “… have implementedtheir AIOps platform ZIF for monitoring of our all Infrastructure (Server, Storage, Network devices). They have recently implemented Physical Discovery to improve the capability of Analysis and APM for enhancing the reliability of applications in the last few months. We are pleased by the platform implementation and the benefits it provides. ZIF was able to detect and predict close to 95% of high priority P1 incidents in advance, and proactively creates tickets. It has reduced the high priority P1 incidents by 25% in the last six months, and our IT operations team can spend their time in managing other projects.”

2

“ZIF's AIOps platform has helped us improve our application uptime and reduce MTTR by 80%. We can now proactively identify issues before they become incidents, and our IT team can focus on more strategic tasks.”

- Senior IT Executive at one of the largest manufacturers of household cleaning supplies

3

“ZIF has revolutionized the way we manage our IT operations. Its advanced machine learning algorithms have enabled us to automate several manual processes, resulting in significant cost savings and improved efficiency." ”

- CIO at Financial Services Company

4

“With ZIF's predictive analytics capabilities, we can now identify and resolve potential performance issues before they impact our customers. This has helped us enhance our digital experience and improve customer satisfaction.”

- IT Director at a Healthcare Company

5

“ZIF allows any user to detect issues faster with infrastructure and helps in identifying the area of concern. Prediction and correlation features help in analyzing the issues that tend to cause any big outages on the infra-monitoring tools. Operations efficiency through noise nullification, driving faster Mean-Time-to-Repair. Proactive Identification of risk based on pattern.”

- Senior Manager at a Banking Company

6

“Perfect MoM layer tool to monitor the IT Infrastructure- Perfect tool to monitor complete IT Infrastructure. Really helpful in analyzing the issue in an easier way. Different modules (Correlation, Suppression, Prediction) in tools are very useful for finding the root cause and addressing the alerts as soon as possible.”

– IT Director of a Global Finance Firm

7

ZIF has stood the test of time, for this is supported by a Leading Mortgage Service Provider which was facing issues due to their inefficient IT operations and Siloed IT infrastructure systems. There was a Lack of 360-degree visibility in the IT environment also but after the implementation of ZIF, the client observed faster response & resolution to L1/L2 incidents, drastic reduction in critical incidents through prediction and proactive remediation which enhanced their business service reliability.

“AIOPS product providing a 360-degree view IT and Application infrastructure. Service Management using AI/Automation capabilities to proactively monitor the environment and reduce incidents.”

8

- Manager from a Healthcare and Biotech Industry

9

“Amazing incident resolving product. This is a go-to product, best in market for the price range it offers”

- Client belonging to Information Technology and Services

10

“This has been a perfect tool. We get all the alerts in one place. Since the alerts get correlated, my team doesn't have to go through individual alerts to understand the bigger picture of what is happening in our environment. The tool doesn't stop with correlation; it also provides near-accurate prediction and helps avoid P1 incidents effectively minimizing the downtime, which is critical to any infrastructure.” ”

- Operations Manager of the largest human services agency in New York City

11

“Excellent MoM layer tool to monitor the IT Infrastructure. Various feature present in the tool makes your effort much easier and act as cost saving element in IT environment. Excellent service and assistance on the product end makes seamless efforts on installing the tool to monitor the environment.”

- Client of a Mortgage Company

“ZIF is user friendly. Reduce errors and provide high-quality results will make better productivity. Predictive dashboards are very useful for business.”

- Application support manager, Healthcare Organization

12

“ZIF AI – The Future is here. ZIF provides a unified real-time view of cloud layers, end-to-end tracking, and tracking individual performance. We have Prediction and integration, which helps in handling the issues efficiently. ZIF is the best platform for monitoring multiple tools with the use of Prediction and Correlation, which helps in analyzing the alerts and prevents various tickets for a single issue.”

- Client of a Financial Services Company

Client satisfaction is extremely important to us. But ZIF™'s success isn't just limited to client satisfaction. We believe that success is measured not only by the satisfaction of our clients, but also by the well-being and growth of our employees. We are committed to creating a work environment that fosters professional development, encourages open communication, and promotes work-life balance.

13

“Necessity for the Modern times of IT ops. ZIF as a platform completely transformed the way our engineers attend to major incidents. The part of identifying the right alert at the right time with RCA information is key to our success.”

- Client in the Healthcare industry

We spoke with the NOC Manager and NOC Engineers, who discussed how ZIF has empowered their team to provide proactive and effective support to the clients. The tool's customizable dashboards and intuitive interface have enabled support staff to be more agile and responsive, resulting in a seamless and superior customer experience.

The NOC Manager said “We are committed to delivering excellence from day one. Our NOC team is equipped with the latest tools and technologies, including ZIF™, to provide proactive and effective IT support to our clients. We are constantly evolving and learning to stay ahead of the curve and ensure our clients' success.”

They added, “ZIF™ has been a game-changer for our NOC team. The tool's predictive analytics and automation capabilities have enabled us to identify potential issues before they occur and take proactive measures to resolve them. This has helped us provide faster and more efficient support to our clients, resulting in higher satisfaction and retention rates. Also, the integration of all the tools into a single monitoring module allows proactive monitoring of all the source tools in a single window. Noise Reduction is a pro feature that helps in the unwanted rising of multiple incidents for a single issue.”

ZIF is a game-changer for organizations looking to optimize their IT operations and enhance customer experience. Its AI-powered capabilities have received positive feedback from its clients, who have reported significant improvements in their IT operations efficiency and performance.

Sources:

1.Gartner Peer InsightsReviews

2.G2 Insights - Reviews

3.Capterra - Reviews