Challenges

As a healthcare provider, the client organization faces numerous challenges when it comes to managing its IT infrastructure and ensuring cybersecurity. With the increasing reliance on technology to provide medical care, it is essential to have a robust and secure IT infrastructure. Cybersecurity is a critical concern in the healthcare industry, as it deals with sensitive patient data that can be targeted by cybercriminals. The cost of a data breach for healthcare organizations can be significant. According to a study, the average cost of a healthcare data breach is $7.13 million, or $429 per affected record but organizations that use AI in their security operations can reduce the average time to detect a breach by 12.7% and the average time to respond to a breach by 14.6%.

The client organization also faces typical IT infrastructure challenges, including managing multiple systems and applications, dealing with legacy systems that are no longer supported, and maintaining the network infrastructure.

The healthcare industry has seen an explosion in the number of connected devices, making it challenging to manage and secure them all.

To address these challenges, the organization needs an AIOps platform like ZIF. It uses advanced technologies like Transaction Journey Mapper (TJM) and Indicator of Compromise (IOC) to analyze massive amounts of data and provide insights that would be difficult for humans to detect. It is also integrated with Open Threat Exchange (OTX), a global platform for sharing threat intelligence. This integration allows the organization to receive real-time threat intelligence from the OTX community, enabling them to proactively identify and address potential issues before they become significant problems. ZIF automates all aspects of security operations, from threat detection to incident response, and eliminates the need for human analysts to manually monitor and investigate security events, thus helping in achieving Zero SOC.

Managing IT infrastructure and ensuring cybersecurity is a complex task for healthcare providers, and it requires specific expertise and resources to address these challenges effectively. An AIOps platform like ZIF is essential for healthcare providers to manage their IT infrastructure efficiently, reduce downtime, and improve the overall quality of patient care while ensuring the security and confidentiality of sensitive patient data. The integration of advanced technologies like TJM, IOC, and OTX enables proactive measures to prevent potential threats and provide a secure and reliable IT infrastructure.

The Power of ZIF™: Achieving Zero Incidents in Your IT Environment

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Solution Highlights

IT Infrastructure Management: It can monitor and manage multiple systems and applications, including legacy systems that are no longer supported.

It can handle the complexity of the healthcare client's IT environment, including on-premises and cloud-based systems, and the increasing number of connected devices.

Cybersecurity:

ZIF provides advanced threat intelligence capabilities, including IOC and TJM, to analyze massive amounts of data and detect potential threats before they become significant problems.

It integrates with the Open Threat Exchange (OTX) community to receive real-time threat intelligence and proactively identify and address potential issues.

Change of State (CoS) may indicate a compromise in Reliability (increase in time to transmit or receive data) and Security (new application, new node, more data). ZIF detects CoS in devices as quickly as possible and auto-remediates/mitigates it to provide reliable services to users.

Solution Outcomes

Increased availability and reliability of critical patient care systems, such as EHRs and PACS, by up to 99.99%

40% reduction in IT operations costs, incl. DC hosting, network bandwidth, and IT operations.

Utilizing predictive AI-enabled SOC operations for proactive protection against cyber threats.

99% SLA adherence

Reduction in the time required to detect and respond to potential threats by up to 80%

Reduction in the time required to recover from a security attack by up to 50%

70% First Point Resolution (FPR)

Improved Mean Time to Resolve (MTTR) for incidents

Prediction of events/incidents prior to occurrence helped prevent major outages

The healthcare industry is facing numerous challenges in managing IT infrastructure and ensuring cybersecurity. To address these challenges, healthcare providers are turning to AIOps platforms like ZIF, which offer advanced technologies like TJM, IOC, and OTX to provide real-time threat intelligence and insights. By leveraging the power of ZIF, healthcare providers can achieve zero incidents in their IT environment, reduce downtime, and improve the overall quality of patient care while ensuring the security and confidentiality of sensitive patient data.