Hotels & Resorts
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree: A Sanctuar y for the Senses
Te x t b y J U H A N K A M A R U D D I N I m a g e s b y PAV I LI O N H O T E L K UA L A L U M P U R MANAGED BY BANYAN T REE
Standing 13 storeys above Pavilion Kuala Lumpur, an award-winning six-storey shopping centre, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree is strategically located in Bukit Bintang, Malaysia’s major hotspot for shopping, dining and nightlife. World-renowned landmarks like Petronas Twin Towers and Kuala Lumpur Convention Centre are within walking distance too.
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“Pavilion Hotel Kuala Lumpur has the ability to accept guests from all walks of life, whether they are leisure, business, corporate, social, and we have the price point that meets every guest’s needs from start to finish,” says the General Manager of Pavilion Hotel Kuala Lumpur and Banyan Tree Kuala Lumpur Mr Anders Dimblad. Capitalising on Banyan Tree expertise Pavilion Hotel Kuala Lumpur is unique because it leverages on Banyan Tree’s world-class service standards, operational excellence, and positive work culture. Though it currently receives more leisure travellers due to its location and direct connection to the Banyan Tree brand, the hotel is steadily receiving increasing number of corporate guests seeking an efficient city stay that doubles up as an upscale, urbane getaway.
experience. “(Our) service is out of sight but never out of reach, and we always anticipate our guests’ needs,” he adds.
“When guests stay at Pavilion Hotel Kuala Lumpur, they get to enjoy the legendary Banyan Tree experience with the same high touch but more corporate- and businessinclined. Staying at Pavilion Hotel Kuala Lumpur opens guests to facilities available at the hotel and Banyan Tree Kuala Lumpur. Since both hotels are under the same group, guests can go across (to Banyan Tree Kuala Lumpur) and cross sign at any of its food and beverage outlets, including spa facilities,” assures Mr Dimblad.
“We want to be established as one of the leading hotels not just in terms of guest satisfaction and financial returns, but also employee satisfaction through constructive feedback and employee engagement. (We believe) happy staff equals happy guests, who then become repeat guests, bringing in business, generating revenue and giving good returns to the owners,” he elaborates.
Undeniably deluxe and refined, the hotel recognises guests as individuals who have different needs and attempts to deliver exceptional service and unparalleled
“Banyan Tree is a strong brand built up by its people. The hotel employees are recruited based on attitude and they go out of their way to delight guests,” reveals Mr Dimblad. To further boost their competence, employees are given a minimum of six hours of training per month done online and offline.
Contemporary interiors and rooms Due to the generous amount of natural light being allowed inside, Pavilion Hotel Kuala Lumpur’s interior feels airy and bright. Light coloured furnishings are generously applied throughout the hotel, making the
