Genesee County Coordinated Public-Transit Human Services Transportation Plan 2018
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Table of Contents INTRODUCTION.................................................................................................................................................................................................................................................. 1 REQUIREMENTS ................................................................................................................................................................................................................................................. 1 TARGET POPULATIONS ....................................................................................................................................................................................................................................... 2 ELDERLY POPULATIONS ................................................................................................................................................................................................................................................... 2 PERSONS WITH DISABILITIES ............................................................................................................................................................................................................................................ 3 PERSONS OF LOW INCOME .............................................................................................................................................................................................................................................. 3 PUBLIC OUTREACH ............................................................................................................................................................................................................................................. 4 STAKEHOLDER IDENTIFICATION......................................................................................................................................................................................................................................... 4 TRANSPORTATION SERVICES INVENTORY............................................................................................................................................................................................................................ 4 SELF-ASSESSMENT ......................................................................................................................................................................................................................................................... 5 COMMUNITY WORKSHOP .................................................................................................................................................................................................................................. 5 TRANSPORTATION NEEDS................................................................................................................................................................................................................................................ 5 STRATEGIES................................................................................................................................................................................................................................................................... 7 PRIORITIES .................................................................................................................................................................................................................................................................... 8 REGIONAL TRANSIT MOBILITY ............................................................................................................................................................................................................................ 8 MOVING FORWARD ........................................................................................................................................................................................................................................... 8
Appendix A: Maps of Target Populations Appendix B: Community Workshop Documentation Appendix C: Online Surveys and Transportation Inventory
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Introduction The Genesee County Metropolitan Alliance (GCMA) is the Metropolitan Planning Organization (MPO) for Genesee County. An MPO is the forum for cooperative transportation decision making for a metropolitan planning area, and members of GCMA include representatives from local units of government and local citizens. They meet monthly in the Genesee County Administration Building in downtown Flint. GCMA cooperates with the State of Michigan, transit operators, local units of government, and other key transportation entities to carry out the planning process. Staffing for GCMA is provided by the Genesee County Metropolitan Planning Commission (GCMPC). GCMPC administers the programs that distribute federal funding to local transportation projects. The Coordinated Public Transit-Human Services Transportation Plan (Coordinated Plan) is developed to solve the transportation needs of individuals with a disability, elderly individuals, and persons of low income for all of Genesee County. To ensure GCMPC staff and transportation entities are addressing the needs of the identified populations, the Coordinated Plan is updated every five years. In addition to the Coordinated Plan process that produced this document, GCMPC also participates in community planning efforts by regularly attending the Local Advisory Council (LAC) meetings, working with local social service agencies, and by funding programs such as Emergency Shelter Grants and Supportive Housing Programs. These programs assist emergency shelters, transitional housing facilities, and agencies that provide mediation and supportive service for the homeless or near-homeless population in Genesee County. GCMPC administers the Community Development Block Grant Program (CDBG) as well. Its primary objective is to develop viable urban communities by providing decent housing, a suitable living environment, and expanded economic opportunities for people of low and moderate income.
Requirements The federal surface transportation legislation, Fixing America’s Surface Transportation Act (FAST Act) was signed into law in December of 2015. This legislation replaces the MAP-21 Act of 2012. This legislation continues to hold the requirement that all funded projects be derived from a locally developed, coordinated public transit-human services transportation plan. The FAST Act also includes a new discretionary pilot program for innovative coordinated access and mobility to assist in financing innovative projects for the transportation disadvantaged that improve the coordination of transportation services and non-emergency medical transportation. Furthermore, the coordinated plan shall be developed through a process that includes representatives of public, private, non-profit and human services transportation providers and participation by members of the public. GCMPC staff prepared this Coordinated Plan on behalf of the Mass Transportation Authority (MTA) in Genesee County. The MTA is the designated recipient of the State’s Specialized Services Program funds and is the supporting/coordinating agency for several recipients of the Section 5310 and Section 5317 Programs.
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The five required elements for the Coordinated Plan include the following: 1.
Identify the stakeholders in the process.
2.
Provide an assessment of available services that identifies current providers (public, private and non-profit).
3.
Provide an assessment of transportation needs for individuals with disabilities, elderly individuals, and individuals with low incomes.
4.
Provide strategies and/or activities to address the identified gaps between current services and needs, as well as opportunities to achieve efficiencies in service delivery.
5.
Provide priorities for implementation based on resources, time, and feasibility for implementing specific strategies and activities identified.
Target Populations The Coordinated Plan focuses on three populations in Genesee County: the elderly, persons with disabilities and persons of low income. Individuals in these three groups tend to have a greater need for public transit services, or private transit services. For this reason, we update Genesee County’s Coordinated Plan every 4 to 5 years to ensure funding and technical assistance can be directed to where it is most needed. The following narrative provides a glimpse into the current state of these population focus areas.
Low Income
Disabled
Elderly
Elderly Populations According to the American Community Survey (ACS) 2012-2016 Five-Year Estimates, the population of Genesee County was 413,090. Of this number, approximately 64,442 persons were age 65 and older. This represents 15.6% of the County’s total population and a 2% increase for this age group since the 2010 Census. Currently in Genesee County, there are fifteen senior citizen centers. Most of these provide some limited form of transportation for the seniors they serve. See Appendix A for a map showing the locations of the elderly population in Genesee County. Elderly passengers may experience limitations that affect their use of transit services. Although perhaps physically capable of riding a Fixed Route bus, their general frailty and feelings of vulnerability may prevent them from doing so. If elderly passengers have recently stopped driving due to declining abilities, they may be lacking in transit
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experience. Travel training for new passengers can teach them what they need to know about the transit system. This knowledge will give them the freedom to get around, while providing a feeling of comfort and security, leading to an overall positive experience.
Persons with Disabilities The U.S. Census Bureau defines a disability as a significant limitation in sensory, physical, or mental functions, the ability to provide self-care, or the ability to function outside of one’s home. Many individuals with disabilities rely on public transportation as their sole means of transportation. According to the (ACS) 2012-2016 Five-Year Estimates, approximately 17% (67,931) of Genesee County’s population has reported having a disability, compared to 14% for the entire State of Michigan. See Appendix A for a map showing the locations of the disabled population in Genesee County. Persons with disabilities in Genesee County span a broad range of physical and mental ability. Many of these individuals are capable, sometimes with guidance, of using a Fixed Route service. Passengers with disabilities who are not able to ride a Fixed Route bus have access to the Curb-to-Curb service to meet their transportation needs. Some of them may also need assistance from the curb to their door. Limitations with mobility affect the amount of time it takes some passengers to get to the vehicle, and on and off the vehicle, affecting trip schedules. There are also time constraints on how long certain passengers can tolerate riding on a vehicle. Both Fixed Route and Curb-to-Curb drivers receive continued training to help them understand and address the capabilities and limitations of passengers with disabilities. The Disability Network and the Visually Impaired Center provides training to the MTA vehicle operators, to help ensure that all passengers’ needs are met.
Persons of Low Income Poverty can touch anyone no matter their age, gender, race or background. The U.S. Census Bureau’s official poverty measure, Poverty Line, is based on cash resources or the minimum level of resources that are adequate to meet basic needs. According to the 2012-2016 Five-Year ACS estimates, approximately 21% of all people In Genesee County have income in the past 12 months below the poverty line. The median family income in Genesee County is estimated at $53,924; 16% less than the State of Michigan’s median family income of $63,958. See Appendix A for a map showing the locations of persons of low income in Genesee County. Approximately 31% of people under the age of 18 in Genesee County are considered below the poverty level, compared to just 8% of people age 65 and over. The individuals and families struggling with low incomes in Genesee County face numerous challenges. They may be separated from good jobs due to lack of reliable transportation, or transportation at the times they need it, which may be different from what is currently available. There is also the challenge of affording the transportation which is available. A low income can force many people to make decisions between purchasing food, medicine, clothing, shelter, or transportation.
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Public Outreach Stakeholder Identification In preparation for the 2018 community workshop, staff reviewed the listing of stakeholders who were notified during the previous update of Genesee County’s Coordinated Plan and confirmed which public transit and human service agencies were still in operation. A mailing list of over 100 stakeholder agencies was developed with the complete list included in Appendix B.
Transportation Services Inventory All stakeholders (if applicable) were asked to fill out the transportation services inventory online before the workshop. Staff received a total of eight Transportation Service Inventories and added this information previously received in 2014 (see Appendix C). As the primary provider for public transportation in Genesee County, an overview of Flint MTA’s available services is included below. Many of the local senior centers also provide transportation, but these services tend to be limited. Some will only transport their seniors to a certain geographic area, and most have restrictions on the days and times that service is available. Some are unable to offer transportation at all. Many local agencies and faith-based organizations also offer limited transportation services, but usually only to their clients who are traveling to limited geographic areas. There are several private transportation services available at any time of the day or night, but their costs may be prohibitive to low-income individuals. They also may not be equipped to handle persons with disabilities. Flint Mass Transportation Authority (MTA) Overview The Mass Transportation Authority is the countywide transportation provider for Flint and Genesee County, Michigan. The MTA family of services includes fourteen primary fixed routes operating seven days a week; peak period routes that augment the primary routes at high demand times; regional service taking Genesee County residents to work places in other counties; and countywide paratransit services. MTA also provides Your Ride Demand Response transit services throughout Genesee County for the elderly, elderly disabled, mentally disabled and for those passengers who do not have access to the fixed route services. ▪
Scheduling: The MTA uses a combination of fixed routes and demand response Your-Ride services to provide full access to individuals that require transportation to work. The existing transit service is operated locally out of the MTA Administration and Operations facility located at 1401 S. Dort Hwy, Flint, MI and the MTA Transfer Center in downtown Flint. MTA is seeking to become a regional authority, providing a regional hub to encompass several surrounding counties, including Lapeer, Shiawassee, Saginaw, Genesee, Tuscola, Sanilac, Huron, Livingston and Oakland counties.
▪
Hours of operation: The services begin at 4:30 a.m. and operate throughout the day and end at 1:00 a.m. The scheduling for local Your-Ride demand response transit service within Genesee County is handled through dispatch. All fixed routes depart from the downtown Transfer Center and have a time schedule that runs on the half hour from 6:30 a.m. to 9:30 p.m. Monday through Sunday. Scheduling for regional transit service is with specific times and locations for arrivals
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and departures depending on the destination. Most of the regional route times are set according to working shifts to accommodate the workers as well as the employers. All regional routes depart from the Transfer Center in downtown Flint. â–Ş
Agreements: MTA has inter-local agreements with the Greater Lapeer Transportation Authority, Shiawassee Area Transit Authority, SMART, DDOT, Saginaw, Oakland, and Livingston Essential Transportation Services. This makes it possible to take individuals across service boundaries to provide direct access to jobs.
Self-Assessment Prior to the workshop, stakeholders were asked to fill out a self-assessment that represents the five core elements of building a fully coordinated transportation system. Staff received six completed assessments. Results from this assessment are included in Appendix C. 1. 2. 3.
Making Things Happen by Working Together Taking Stock of Community Needs and Moving Forward Putting Customers First
4. 5.
Adapting Funding for Greater Mobility Moving People Efficiently
Community Workshop The 2018 community workshop was held on July 19th at the Flint Mass Transportation Authority’s (MTA) Administration Building. Fifteen stakeholders representing various community service agencies were in attendance, many of which have never participated in the workshop prior to this year. The workshop started with introductions as each attendee stated which agency they were representing and why they were interested in improving transit services in Genesee County. Staff presented to the audience why a Coordinated Plan was needed, discussed major goals of the plan, and reviewed results of the online surveys. At this point in the workshop, the attendees were ready to begin the group exercises.
Transportation Needs Community stakeholders were asked to re-identify the transportation needs and existing gaps in transit services in Genesee County. The 2014 list of unmet needs was displayed on the projector and the groups were provided with large notepaper and markers to transcribe their revisions and developed new lists of unmet needs and gaps in services. After about twenty minutes, each group presented their results to the entire audience. The following summary does not appear in any type of priority order and should be viewed as a summary of discussion that took place.
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Needs of the Elderly and Medical Needs ▪ ▪
Elderly passengers could benefit from a “how-to-ride” pamphlet or guide to become confident in using the transit system. Discussion followed on how the greater community could benefit from regularly scheduled sessions hosted by the MTA staff, held throughout the County. There is a need for expanded Your Ride service hours for medical-related trips, such as dialysis patients going to and from their appointments. These individuals require transportation that takes into consideration their physical needs. Discussion ensued on the number of cancelled or simply missed medical appointments because of unreliable transportation options. There may be financial interest from the medical community to assist the MTA.
Needs of Disabled Individuals ▪ ▪ ▪
A need still exists for a program to reduce or eliminate the costs of replacing a lost transit card. Many individuals cannot afford to purchase replacement cards. Community infrastructure improvements are still needed at some bus shelters throughout the metropolitan region. Many of the sidewalks leading to the bus stops and shelters need repair, so that individuals using wheelchairs, walkers, canes, etc., can access them safely. Having awareness of current needs of veterans was discussed as an unmet need in the greater Flint community.
Needs of Low-Income Individuals ▪ ▪
Having reliable, affordable transportation to work and medical appointments continues to be a top priority our community leaders must address. Many residents are without reliable transportation to get them to work on time each day or have the repair and maintenance bills may be financially out of their reach. We must keep flexible fee options for low-income individuals.
Needs for Expanded non-emergency medical transportation ▪
The Rides to Wellness Program has been a huge success however participants again felt there is still a need for expansion for dialysis appointments.
Need for Expanded Service Areas ▪ ▪
Participants of the 2018 Coordinated Plan Workshop stated that additional MTA Fixed Routes are needed in many areas of Genesee County. Specific areas in need of new routes include Davison, Grand Blanc, and Flint Township. For regional service options, there is a growing need for expanded routes to Saginaw County, Livingston County, and Ann Arbor region.
Needs for Improved Technology ▪
There continues to be a need for an improvement in the technology for fare payment options and real time bus tracking.
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Strategies Community stakeholders were then asked to develop strategies to meet those needs. To address the above transportation needs and gaps in services, the workshop participants reviewed the current list of strategies and came up with the following revised lists of potential strategies. Each group considered its list of needs, and then identified the following strategies that could be used to help the needs. Staff again used the projector to display the strategies originally identified during the 2014 workshop and participants followed the same process as the first step. During this time, discussion took place on which previously identified strategies had been successful. The MTA representative shared numerous success stories and ongoing projects. ➢
Maintain and Increase Funding for Services o Continue to seek grants to supplement costs o Keep options for low-income individuals
➢
Outreach, Publication and Marketing of MTA’s Transportation Services o Partner with elected officials to share information o Host regularly scheduled education meetings across the region
➢
➢
Incorporation of Technology o Improve bus shelters o Exceed Title VI requirements (audio recognition, visual display boards, etc.) o Make scheduling upgrades/ new payment options o Launch smart phone apps o Integrate with Flint Bike Share system One Place for all Resources o Ensure all community service agencies have the same information
➢
Coordination between Organizations and Businesses o Partnerships with larger employers (could provide added services for employees o Partner with Chamber of Commerce and governmental committees
➢
Expand marketing for seniors o Help to calm fears about transit o Show benefits such as reliable access to groceries
➢
Expand Rides to Wellness Program o Partnership with senior centers
➢
Keep Subsidized Passes/Sliding Fee Scale o Digital version o Include organization logos to reduce sale of free passes o Continue to seek grants to cover costs
➢
Coordination of Transit Services Outside of Genesee County o Meetings monthly, not quarterly to coordinate rides
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Priorities For the final step, community stakeholders were asked to prioritize those strategies for funding and implementation. Participants did so by using dot stickers to vote for their top three strategies they felt were most important. Many strategies received equal ranking by the stakeholders and were considered as such. Staff created the following diagram to readers visualize the result. It’s important to note that a “tier 3” priority can take place before a “tier 1” if funding becomes available and there is enough community support.
Regional Transit Mobility Between 2014 and 2016, Metropolitan Planning Organizations (MPO) from across the State of Michigan worked on the issue of regional transit mobility. Staff assisted MDOT to undertake a planning effort that documented what is known about the need for regional transit mobility and the ability for customers to use current transit services for cross county or cross system trips. A result of these discussions was a regional mobility plan for the seven-county I-69 Thumb Region which identifies next steps to improve county-to-county transit services.
Tier 1
Tier 2
Tier 3
Incorporation of technology
Coordination among businesses
Directory for all available services
Expand marketing for seniors
Marketing of the MTA
Keep subsidized transit passes
Moving Forward Staff will continue working with local transit and human Maintain & Improve onExpand Rides service agencies, along with FHWA, MDOT and FTA, to increase demand to Wellness facilitate the Coordinated Plan process. As projects are funding services derived from the Genesee County Coordinated Public Transit-Human Services Transportation Plan, staff will participate in helping those projects move forward as necessary. The projects will go through the appropriate committee process (Genesee County’s technical and policy committees) to be included in the Transportation Improvement Program (TIP), which is the official schedule and budget of proposed transportation improvements within Genesee County.
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Appendix A: Maps of Target Populations
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Population 65 and Over by Census Tract
k j £ n
0 - 250 251 - 500 501 - 750 751 - 1,000 1,001 - 1,650
MTA Your Ride Service Center
n £ k j Senior Center ( Bus Stops !
I 1.5 0.75 0
1.5
Miles American Community Survey 2012-2016 5 Year Estimate, Table S0101
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£ n
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£ n
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Disabled Population by Census Tract
k j £ n
0 - 250 251 - 500 501 - 750 751 - 1,000 1,001 - 1,1305
MTA Your Ride Service Center
n £ k j Senior Center ( Bus Stops !
I 1.5 0.75 0
1.5
Miles American Community Survey 2012-2016 5 Year Estimate, Table S1810
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£ n
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£ n
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Population Below Poverty by Census Tract
k j £ n
0 - 400 401 - 800 801 - 1,200 1,201 - 1,600 1,601 - 2,650
MTA Your Ride Service Center
n £ k j Senior Center ( Bus Stops !
I 1.5 0.75 0
1.5
Miles American Community Survey 2012-2016 5 Year Estimate, Table S1701
Appendix B: Community Workshop Documentation
Organization Action Management Corporation American Arab Heritage Council Amtrak-Government/Public Affairs Ann Arbor Area Transportation Authority Argentine Township Atlas Township Baker College of Flint Best Cab Company Bishop International Airport Brennan Senior Center Burton Senior Center Capital Area Transportation Authority Carman-Ainsworth Senior Center Career Alliance Carriage Town Ministries Charles Stewart Mott Foundation City of Burton City of Clio City of Davison City of Fenton City of Flint City of Flushing City of Grand Blanc City of Linden City of Montrose City of Mt. Morris City of Swartz Creek Clayton Township Clio Area Senior Center Crim Fitness Foundation Davison Township Davison Area Senior Center Diplomat Pharmacy Disabled American Veterans Chp 3 Family Service Agency Federal Highway Administration - Michigan Division Federal Transit Administration Fenton Township Flint & Genesee Chamber of Commerce Flint Community Schools Flint Downtown Development Authority Flint Housing Commission Flint Township Flushing Area Senior Center Flushing Township Forest Township
Forest Township Senior Center Gaines Township Genesee Area Skill Center - Transportation Services Genesee County Association for Retarded Citizens Genesee County Community Action Resource Dept Genesee County Community Mental Health Genesee County Department of Veterans Services Genesee County Office of Senior Services Genesee County Road Commission Genesee Intermediate School District Genesee Township Genesys Health System Grand Blanc Senior Center Grand Blanc Township Greater Lapeer Transit Authority Hamilton Health Network Hasselbring Senior Center Hurley Medical Center Jewish Community Services - Federation & Community Kettering University - University Ave Corridor Coalition Krapohl Senior Center Livingston Essential Trans Service Loose Senior Center Mass Transportation Authority McLaren Regional Medical Center MDOT - Office of Passenger Transportation Michigan Department of Human Services Michigan Schools for the Deaf Michigan Works Career Alliance MichiVan - Enterprise Mission of Peace Montrose Senior Center Montrose Township Mott Community College Mt. Morris Township MTA Elderly & Disabled Local Advisory Council Mundy Township My Brother's Keeper Priority Children REACH Resource Genesee Richfield Township Saginaw Transit Authority Regional Service SCSAC Shelter of Flint Shiawassee Area Transportation Agency Swartz Creek Area Senior Center
The Disability Network Thetford Senior Center Thetford Township U of M Flint - Chancellor Office United Way of Genesee County Valley Area Agency on Aging Vienna Township Village of Gaines Village of Goodrich Village of Lennon Village of Otisville Village of Otter Lake YMCA YWCA of Greater Flint
June 5, 2018
Dear Stakeholder, You are receiving this invitation because you have been identified as a provider of transportation or someone interested in transportation issues for people living in Genesee County. The Genesee County Metropolitan Planning Commission (GCMPC) has begun the process to update Genesee County’s 2045 Long Range Transportation Plan. Part of this update is developing a new Coordinated Public Transit-Human Services Transportation Plan for Genesee County. This plan will include identification of the transportation needs of individuals with disabilities, older adults and people with low incomes. It will also provide strategies for meeting those needs and will prioritize transportation services for funding and implementation. To help facilitate discussion, GCMPC staff would like to gather information prior to the holding a stakeholder workshop in mid-July. If you are an agency or entity that provides transportation services, please complete the following transportation services inventory. There is also a self-assessment survey for everyone to fill out whether they provide transportation services or not. The self-assessment survey is vital because the Coordinated Plan will identify transportation needs in the county and develop priorities to address those needs. The workshop is scheduled for Thursday, July 19, 2018 at the Flint Mass Transportation Authority (MTA) Administration Building from 9:00 -11:00 a.m. Please RSVP using the following link. Whether or not you plan to attend the workshop, please complete both the online Self-Assessment Survey and Transportation Services Inventory by Friday, June 22, 2018. Please feel free to contact our office if you have any questions or need further clarification at (810) 257-3010. ▪ ▪ ▪
Inventory: https://www.surveymonkey.com/r/TransitInventory Self-Assessment: https://www.surveymonkey.com/r/TransitSelfAssessment RSVP 2018 Workshop: https://www.surveymonkey.com/r/CoordinatedPlanRSVP
Sincerely,
Jacob Maurer, Planner II Genesee County Metropolitan Planning Commission
Coordinated Public Transit-Human Services Transportation Plan Workshop Thursday, July 19, 2018 9:00 – 11:00 a.m.
AGENDA I.
Welcome & Introductions
II.
Survey Results
III.
Small Group Activity – Phase One ▪ Identify gaps in services / unmet needs ▪ Develop strategies
IV.
Small Group Activity – Phase Two ▪ Prioritize Strategies
V.
Next Steps
Appendix C: Online Surveys and Transportation Inventory
Summary of Transportation Services
Agency
Eligibility Restrictions
Service Area
Age 65+; and persons with disability or on Medicare
Genesee County
Brennan Senior Community Center
Vehicles
Scheduling
Fares
Uses MTA Your Ride
Demand Response; MondaySunday
$2.25 each way
n/a
Lapeer Rd. to the north, Lippincott Blvd. to the south, Center Rd. to the east, & S. Saginaw St. to the West
Uses MTA Your Ride
Demand Response; MondayFriday, 8:00 a.m. - 5:00 p.m. & holiday: n/a
Low fare or free bus pass
Burton Senior Center
Age 60+; residing in the City of Burton or within 5 miles of Center
Living in the City of Burton, or within 5 miles of the Center
Shuttle: 8 passenger with lift and one tie down; Van: 12 passenger without lift
Demand Response; Mon., Tues., Thurs., & Fri. 8:00 a.m. to 4:30 p.m. & holiday: n/a
$1.00 donation
Carman-Ainsworth Senior Center
Age 60+
N-Pierson road, S-Hill road, E-Elms, W-Dort Hwy
16 passenger bus - no lift, wheelchair with 8 people
Demand Response; MondayFriday, 8:00 a.m. - 3:00 p.m.
$2.00 each way
Clio Area Senior Center
Age 50+
Northern Genesee County
One 28 passenger bus; one 14 passenger van
Demand Response; MondayFriday
$2.00 each way
Brennan Senior Center
Davison Area Senior Center
60+ and Genesee County resident
4 mile radius of Davison Senior Center
15 passenger van, nonhandicap accessible
Demand Response; MondayFriday, 9:00 a.m. - 4:00 p.m.; 24 hour notice
$5.00 round trip within 4 miles
Eastside Senior Citizens Association
Senior Citizens who are 60+; who are in designated service area
North to Mt. Morris Road, East to Irish Road, South to Lippincott, and West to Court St.
2005 Ford Conversion Vehicle; 12 passenger van with lift
Demand Response; MondayFriday, 8:00 a.m. - 4:00 p.m.
$3.00 each way
Family Service Agency of Mid-Michigan / Foster Grandparent Program
Foster Grandparents; age 55+ ; Income 200% of poverty or less
Genesee County
One 15-passenger van
Fixed Route; Monday-Friday, 7:00 a.m. - 4:00 p.m.
Free to Client
Flint Downtown Development Authority
None
Downtown Flint
1 Trolley
Fixed Route; Thursday Saturday 2:00-10:00 p.m.
n/a
Flushing Area Senior Center
Seniors age 50+ within Flushing School District
Flushing School District (unless pre- scheduled)
One 14-passenger vanno lift or ramp
Fixed Route; Monday-Friday, 8:30 a.m. - 2:00 p.m. and holiday: n/a
Suggested $3.00 donation
Flushing Township
Seniors
Flushing Township, Clayton Township, & Flushing City
2 vehicles (one bus and one van)
Fixed Route; Monday-Friday, and holiday: n/a
Free to Client
Genesys Health System
PACE (program for all inclusive care for the elderly) - Spring 2015
Genesee Intermediate School District
School Aged Children in Special Ed, Head Start, and Career Tech
TBD
Demand Response
TBD
Genesee County
152 busses; 20 Vans
Fixed Route; Monday-Friday Door-to-door service (with few exceptions), field trips by request
n/a
Available to all residents
City of Lapeer, Townships of Deerfield, Elba, Oregon, Mayfield, & Lapeer
12 vehicles (seats 14); 15 vehicles (seats 22-26)
Demand Response; MondayFriday, 6:00 a.m. - 8:00 p.m. and Saturdays 9:00 a.m. - 3:00 p.m.; and major holiday: n/a
Hasselbring Senior Center
Seniors age 60+ and center member
Genesee County
MTA Your Ride, & Genesee County Senior Center Van
Fixed Route, Demand Response; Monday-Friday, 9:00 a.m. - 5:00 p.m. and major holiday: n/a
Van Service: free to member
Hamilton Community Health
Patient Transportation Program
None. Provide patients with bus passes and cab vouchers
Demand Response
n/a
Greater Lapeer Transportation Authority
Genesee County
Genesee & Lapeer Counties
$1.50: Disabled & 60+; $2.00: Students 5-18; $3.00: 19+
Hurley Medical Center
Emergency transportation of pediatric patients only
Jewish Community Services - Highway to Health
Must be a Genesee County resident for outof-County medical appointments
Jewish Community Services - Local Transportation Services
Must be a Genesee County resident
Genesee County
Ambulance
Demand Response
n/a
Ann Arbor, Saginaw, Lansing, & Detroit area
One 9-passenger van (with lift), One 7 passenger van ( space for 1 wheelchair), One 6 passenger van (space for 2 wheelchairs)
Demand Response; Four week days, 1st call/1st serve basis & holiday: n/a
Sliding Fee Scale, Medicaid reimbursement
Genesee County
One 15-passenger bus (with lift), One 12 passenger bus ( space for 1 wheelchair), One 9 passenger bus (space for 2 wheelchairs)
Demand Response; MondayFriday, 8:30 a.m. - 4:30 p.m. & holiday: n/a
$2.25 each way, rides are not denied if client is unable to pay
Demand Response; Weekdays
$20 / $10 half fare (depending on requests)
Demand Response; MondayFriday, 8:00 a.m. - 4:00 p.m. & holiday: n/a
n/a
Livingston Essential Transportation Services
None
Livingston County
8 - Medium duty cut away buses (7 lift equipped 1 non-lift); 15 small cut away buses (all lift equipped); 2 - Dodge Caravans (Ramp equipped)
Loose Senior Center
Case by case basis (only provide monthly / daily bus passes)
Genesee County
Uses MTA busses and Your Ride
Love Inc.
Case by case basis (only provide monthly / daily bus passes)
Genesee County
n/a
Monday-Thursday, 9:00 a.m. 3:00 p.m. and holiday: n/a
Free to client
Fixed Route, Demand Response; Monday-Friday, 6:30 a.m. - 10:00 p.m., Saturday, 6:30 a.m. - 12:00 a.m., Sunday, 9:30 a.m. - 7:00 p.m.
Fixed Route: $1.75 (general), $0.85 (ADA & reduced), $3.00 (regional); Demand Response: $3.50 (general), $2.25 (ADA & reduced); & Monthly passes are available
Mass Transportation Authority
None
Genesee County (w/ some regional routes)
Busses: 139 (fixed route), 126 (demand response); Vans: 13 (demand response); Other: 13 (Ford C-max Cars)
Montrose Senior Center
Anyone 60+ in our area and close proximity, also handicapped
Montrose City, Montrose Township, and close proximity
20 passenger bus with lift assist
Demand Response; Monday through Friday 9:00 a.m. -5:00 p.m. , evenings for special events
My Brother’s Keeper
Medical-related
Genesee County
One van; two trucks
Demand Response; Weekdays 8:00 a.m. – 5:00 p.m.
n/a
ReSource Genesee
Must have a documented appointment for healthcare, employment, or emergency need
Genesee County
Uses MTA busses and Your Ride
Monday-Friday, 9:00 a.m. 4:30 p.m. and holiday: n/a
Free to client
No charge, donation only
Must be a participant in the Pathway of Hope program.
Genesee County
Uses MTA busses and Your Ride
By appointment only
Free to client
STAT EMS
None
Genesee County, State of MI, & out of state (w/ pre-arrangements)
Multiple DOT approved vans (with bariatric ramp),multiple "car" style transportation for ambulatory patients
Demand Response; 24/7/365
$25-$35 one-way
Swartz Creek Area Senior Center
Seniors age 50+ within Swartz Creek Area School District
Swartz Creek Area School District
One 14-passenger bus no lift or ramp
Demand Response; MondayFriday, 90 minutes for lunch; 3.5 hours on Tuesdays for shopping
Free to client
Genesee County
8 vehicles; all but 1 accessible with lifts
Demand Response; MondayFriday
$4.00 per day, round trip
Salvation Army
Vocational Independence Program
Age 65+ and persons with disability residing in MTA service area
2018 Coordinated Public Transit-Human Services Transportation Plan
Q1 Have leaders and organizations defined the need for change and articulated a new vision for the delivery of coordinated transportation services? Answered: 6
Skipped: 0
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
33.33%
2
Needs Significant Action
16.67%
1
Needs Action
50.00%
3
Done Well
0.00%
0
TOTAL
6
1 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q2 Is a governing framework in place that brings together providers, agencies and consumers? Are there clear guidelines that all embrace? Answered: 6
Skipped: 0
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
33.33%
2
Needs Significant Action
16.67%
1
Needs Action
50.00%
3
Done Well
0.00%
0
TOTAL
6
2 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q3 Does the governing framework cover the entire community and maintain strong relationships with neighboring communities and state agencies? Answered: 6
Skipped: 0
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
16.67%
1
Needs Significant Action
16.67%
1
Needs Action
66.67%
4
Done Well
0.00%
0
TOTAL
6
3 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q4 Is there sustained support for coordinated transportation planning among elected officials, agency administrators and other community leaders? Answered: 6
Skipped: 0
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
33.33%
2
Needs Significant Action
0.00%
0
Needs Action
66.67%
4
Done Well
0.00%
0
TOTAL
6
4 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q5 Is there positive momentum? Is there growing interest and commitment to coordinating human service transportation trips and maximizing resources? Answered: 6
Skipped: 0
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
33.33%
2
Needs Significant Action
0.00%
0
Needs Action
33.33%
2
Done Well
33.33%
2
TOTAL
6
5 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q6 Is there an inventory of community transportation resources and programs that fund transportation services? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
0.00%
0
Needs Action
80.00%
4
Done Well
0.00%
0
TOTAL
5
6 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q7 Is there a process for identifying duplication of services, underused assets and service gaps? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
20.00%
1
Needs Action
60.00%
3
Done Well
0.00%
0
TOTAL
5
7 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q8 Are the specific transportation needs of various target populations well documented? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
0.00%
0
Needs Significant Action
0.00%
0
Needs Action
100.00%
5
Done Well
0.00%
0
TOTAL
5
8 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q9 Has the use of technology in the transportation system been assessed to determine whether investment in transportation technology may improve services and/or reduce costs? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
40.00%
2
Needs Significant Action
0.00%
0
Needs Action
40.00%
2
Done Well
20.00%
1
TOTAL
5
9 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q10 Are transportation line items included in the annual budgets for all human service programs that provide transportation services? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
20.00%
1
Needs Action
60.00%
3
Done Well
0.00%
0
TOTAL
5
10 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q11 Have transportation users and other stakeholders participated in the community transportation assessment process? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
0.00%
0
Needs Significant Action
0.00%
0
Needs Action
80.00%
4
Done Well
20.00%
1
TOTAL
5
11 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q12 Is there a strategic plan with a clear mission and goals? Are the assessment results used to develop a set of realistic actions that improve coordination? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
20.00%
1
Needs Action
40.00%
2
Done Well
20.00%
1
TOTAL
5
12 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q13 Is clear data systematically gathered on core performance issues such as cost per delivered trip, ridership and on-time performance? Is the data systematically analyzed to determine how costs can be lowered and performance improved? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
0.00%
0
Needs Action
80.00%
4
Done Well
0.00%
0
TOTAL
5
13 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q14 Is the plan for human services transportation coordination linked to and supported by other state and local plans such as the Regional Transportation Plan or State Transportation Improvement Plan? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
40.00%
2
Needs Significant Action
0.00%
0
Needs Action
40.00%
2
Done Well
20.00%
1
TOTAL
5
14 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q15 Is data collected on the benefits of coordination? Are the results communicated strategically? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
40.00%
2
Needs Significant Action
0.00%
0
Needs Action
40.00%
2
Done Well
20.00%
1
TOTAL
5
15 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q16 Does the transportation system have an array of user-friendly and accessible information sources? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
20.00%
1
Needs Action
40.00%
2
Done Well
20.00%
1
TOTAL
5
16 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q17 Are travel training and consumer education programs available on an ongoing basis? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
0.00%
0
Needs Significant Action
40.00%
2
Needs Action
40.00%
2
Done Well
20.00%
1
TOTAL
5
17 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q18 Is there a seamless payment system that supports user-friendly services and promotes customer choice of the most cost-effective service? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
0.00%
0
Needs Significant Action
40.00%
2
Needs Action
40.00%
2
Done Well
20.00%
1
TOTAL
5
18 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q19 Are customer ideas and concerns gathered at each step of the coordination process? Is customer satisfaction data collected regularly? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
20.00%
1
Needs Action
60.00%
3
Done Well
0.00%
0
TOTAL
5
19 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q20 Are marketing and communications programs used to build awareness and encourage greater use of the services? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
0.00%
0
Needs Significant Action
20.00%
1
Needs Action
40.00%
2
Done Well
40.00%
2
TOTAL
5
20 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q21 Is there a strategy for systematic tracking of financial data across programs? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
20.00%
1
Needs Action
40.00%
2
Done Well
20.00%
1
TOTAL
5
21 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q22 Is there an automated billing system in place that supports the seamless payment system and other contracting mechanisms? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
40.00%
2
Needs Significant Action
0.00%
0
Needs Action
40.00%
2
Done Well
20.00%
1
TOTAL
5
22 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q23 Has an arrangement among diverse transportation providers been created to offer flexible services that are seamless to customers? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
20.00%
1
Needs Action
60.00%
3
Done Well
0.00%
0
TOTAL
5
23 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q24 Are support services coordinated to lower costs and ease management burdens? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
40.00%
2
Needs Action
40.00%
2
Done Well
0.00%
0
TOTAL
5
24 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q25 Is there a centralized dispatch system to handle requests for transportation services from agencies and individuals? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
40.00%
2
Needs Significant Action
20.00%
1
Needs Action
40.00%
2
Done Well
0.00%
0
TOTAL
5
25 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q26 Have facilities been located to promote safe, seamless and costeffective transportation services? Answered: 5
Skipped: 1
Needs to Begin
Needs Significant...
Needs Action
Done Well
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
Needs to Begin
20.00%
1
Needs Significant Action
40.00%
2
Needs Action
20.00%
1
Done Well
20.00%
1
TOTAL
5
26 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q27 Making Things Happen by Working Together: Answered: 5
Skipped: 1
5
4
3
2
1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
5
20.00%
1
4
0.00%
0
3
60.00%
3
2
20.00%
1
1
0.00%
0
TOTAL
5
27 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q28 Taking Stock of Community Needs and Moving Forward: Answered: 5
Skipped: 1
5
4
3
2
1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
5
20.00%
1
4
0.00%
0
3
60.00%
3
2
20.00%
1
1
0.00%
0
TOTAL
5
28 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q29 Putting Customers First: Answered: 5
Skipped: 1
5
4
3
2
1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
5
20.00%
1
4
20.00%
1
3
60.00%
3
2
0.00%
0
1
0.00%
0
TOTAL
5
29 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q30 Adapting Funding for Greater Mobility: Answered: 5
Skipped: 1
5
4
3
2
1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
5
20.00%
1
4
20.00%
1
3
40.00%
2
2
0.00%
0
1
20.00%
1
TOTAL
5
30 / 31
2018 Coordinated Public Transit-Human Services Transportation Plan
Q31 Moving People Efficiently: Answered: 5
Skipped: 1
5
4
3
2
1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
ANSWER CHOICES
RESPONSES
5
20.00%
1
4
20.00%
1
3
40.00%
2
2
0.00%
0
1
20.00%
1
TOTAL
5
31 / 31
Genesee County Metropolitan Planning Commission 1101 Beach Street, Room 223 Flint, MI 48502-1470 (810) 257-3010 www.GCMPC.org