Impact of COVID-19

The COVID-19 pandemic and associated restrictions has required us to close services and facilities. This reduced face-to-face contact with our customers and saw a reduction in services. We also reduced either the number of events, or attendees at events, and overall experienced a loss of income. For our services and facilities, this meant:

• 8,000 fewer visitors to the Hurstville Museum & Gallery • 151,000 fewer visitors to our libraries • around 76,000 fewer visitors to the Hurstville Entertainment

Centre • $100,000 drop in income from car parking • $75,000 reduction in commercial leases • temporary closure of early learning centres • increase in complaints due to early starts for waste collection put in place to reduce staff contact • 25% increase in general waste services • inability to access building sites for formal investigations • increase in inspections of food premises due to new provisions permitting independent temporary food premises operators to operate on private land • only 34% of cooling tower inspections conducted • phone and video inspections emanating from complaints against food shops • 55% increase in sewer complaints • reduced visible presence of parking foot patrols

Hurstville during COVID-19