Information management

Our Information Management Team ensures corporate records are accurate and managed under the NSW State Records Act 1998. The number of records registered within our records management system in 2020/21 was 308,596, a 1.1 per cent decrease on last year. Of these, 53,139 (17.2 per cent) were customer correspondence and the remainder created by our staff.

The Government Information (Public Access) Act 2009 creates a general right of access to documents held by state and local government agencies. During 2020/21, we received and processed 845 applications under this Act, a 7.2 per cent increase on the previous year.