Debt Management and Hardship policy

Pensioner rebate policy

Holders of a Pensioner Concession Card who own and occupy a rateable property are eligible for a pensioner concession. The Local Government Act provides for a pension rebate of up to 50 per cent of the aggregated ordinary rates and domestic waste management service charges, to a maximum of $250.

Under the State's mandatory Pensioner Concession Scheme, the State Government reimburses Council 55% of the rates and charges written off and Council funds the remaining 45%.

Interest on Overdue Rates

Council must set the interest payable on overdue rates and charges for 2023/24 in accordance with Section 566(3) of the LG Act. Council will apply the maximum rate (9%) as set by the Minister for Local Government, for interest payable on overdue rates and charges. Interest accrues daily on rates and charges that remain unpaid after they become due and payable.

Hardship Assistance

Council recognises that the current economic crisis is causing financial hardship to many residents and businesses within our community and there are cases of genuine financial hardship requiring respect and compassion in special circumstances. Council has a Debt Management and Hardship Policy to support the community during these situations.

The following assistance options can be sought through an application to Council.

• Extension of due date and interest free periods

• Development of a payment plan, instalment plans or deferral plans

• Waiving or reducing accrued interest

Businesses renting the property and seeking rates relief will require their landlord to apply to Council for hardship assistance.

Business Sub-Category – Local