BUSINESS
360 surveys
Getting meaningful feedback for results by Erin Saunders, Leica Geosystems Feedback is one of the most important things we can be given to be able to grow and develop in our careers. One of the tools that can be used to get feedback from the team and stakeholders is a 360 evaluation.
Getting feedback from multiple sources can help you understand how you are perceived in the organization, how that perception may line up with your own self-perception, and skills or competencies you may want to focus on developing.
Getting feedback from multiple sources can help you understand how you are perceived in the organization, how that perception may line up with your own self-perception, and skills or competencies you may want to focus on developing.
Steps to success Here are some guidelines on how 360 feedback can be administered to be most effective in employee development.
UAC MAGAZINE | FALL 2020
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First, decide who will administer the 360 evaluation. This should be someone in the organization who can compile the results to keep the responses anonymous and who will keep the feedback confidential.
the 360 is being administered for 4 Ifindividual participants, this can be their manager or HR.
it’s a manager in a smaller organization 4 Iflooking for feedback from his or her team,
it’s typically administered by someone neutral and trustworthy in the organization.
Next, identify what questions to ask. In general, you want to ask about skills that are important for someone to be successful in their role. It can be a very tactical skills-based evaluation, or feedback on some of the softer skills like communication and interpersonal connection.
2.
common areas in which 4 Some individual contributors want feedback
are communication effectiveness, responsiveness, passion for the work, customer focus, decision quality, presentation skills, and problem solving.
typically want feedback about 4 Managers their leadership style, people development focus, communication, accessibility, and support for direct reports.
3.
How you would like to collect the results? It can be done via Excel or Word, or automated slightly using Google Forms or a survey service such as Survey Monkey.
4.
Next, decide who the target audience for feedback is. This can vary depending on the type of information you’re looking for.
may want feedback from their 4 Managers direct reports on their management style. contributors may want 4 Individual feedback from their teams, stakeholders, or customers.
Managers and participants of the survey should align on their target audience before sending out the 360 feedback. Once you’ve established who will be providing the feedback, give each of the survey participants some background on the process. Help them understand the purpose of the 360, let them
5.
