Mobile FNBizAppâ„¢ User Guide
Feb. 24, 2020
Mobile FNBizAppâ„¢ User Guide 1
Set Up and Get Started for Mobile Deposit Capture
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Install the App and Log In
NMLS# 640297 | MEMBER FDIC
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ESTABLISH USER PERMISSIONS AND LIMITS CONFIGURE ACCOUNT SETTINGS
View Account Information Create Fund Transfers Make Payments (Bill Pay Users) Review Actions Requiring Approval Deposit a Check
Thank you for choosing First National Bank Alaska for your business banking needs. With First National’s Mobile FNBizApp you can securely manage your business finances anytime from anywhere. To access the FNBizApp, you must first enroll in Business Online Banking.
Set Up and Get Started for Mobile Deposit Capture ESTABLISH USER PERMISSIONS AND LIMITS In order to access Mobile Deposit Capture on the FNBizApp, you must first log in to Business Online Banking and follow the steps outlined on page one. If you have enrolled in Mobile Deposit Capture, the bank establishes System Administrators with mobile deposit access. System Administrators will need to grant access to each user and define deposit limits, if needed. 1.
On the Business Online Banking home page, click Profile & Permissions from the Administration tab.
2. Click the Change Employee radio button. Click Submit to display a list of all users or enter search criteria to find a specific person. 3. Click on the name of a user. 4. Under the Role Assignment heading, change the role to Employee/Supervisor/Administrator with mobile capture. 5. Under the Merchant Capture Options panel, make the following changes: a. Set the Merchant Capture Option field to Yes. b. Set the Role field to Limited. c. Set the View Client Deposits field to Yes. d. Define the Per Item, Per Deposit, and Per Day Limits, if desired. These limits will not allow the user to exceed the limits set for the business.
6. Click Save.
CONFIGURE ACCOUNT SETTINGS System Administrators must grant themselves and other users permission for each account that will be used for mobile deposit. 1.
From Business Online Banking, click Accounts under the Employee subheading from the Administration tab.
2. Click Submit to display a list of all users or enter search criteria to search for a specific person. 3. Click on the name of a user. 4. Click the Change icon next to the relevant account. 5. Under the Account Specifications heading, change the Merchant Capture Access Override field to Yes. Click Save. 6. Repeat the steps above for each account that will be used for mobile deposit and for each user who needs access.
Mobile FNBizApp™ User Guide
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Install the App and Log In 1.
Download the FNBizApp from the app store on your mobile device.
2. Open the app and log in with your Business Online Banking User ID and Password (or token security code and PIN). 3. A challenge question must be answered on an unrecognized device. Enter the answer to the question and tap Continue. If prompted, accept the Terms and Conditions. The home screen will appear.
View Account Information 1.
From the home screen, tap Accounts.
2. To view transaction history, tap an account. Use the Navigation tabs to return to the accounts screen or the home screen.
Create Fund Transfers 1.
From the home screen, tap Transfer.
2. Choose a transfer template and complete the Transfer screen. Tap Transfer. 3. Review the information and click Confirm. 4. From the confirmation screen, tap My Banking to return to the home screen, or Another Transfer to make additional transfers.
Make Payments (Bill Pay Users) 1.
From the home screen, tap Payments.
2. Tap Make a Payment to view a list of billers and unpaid bills. Tap Payment History to view a list of previous payments.
Mobile FNBizApp™ User Guide
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Review Actions Requiring Approval 1.
From the home screen, tap Approvals.
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A list of actions requiring approval will appear.
Deposit a Check When depositing an original check, ensure the check has been properly endorsed and that all information on the check is legible. 1.
Endorse the back of the check “For Mobile Deposit Only.”
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From the home screen of the app, click Deposit. Click New Deposit.
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Complete the New Deposit screen as follows: a.
Account: select the account to which you want to deposit the check.
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Amount: enter the amount of the check.
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Take a photo of the front of the original check in landscape format. Be sure the entire front of the check is visible, in focus, and well lit. When finished, click Use.
d.
Take a photo of the back of the original check in landscape format.
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Review the information on the Deposit Check screen, and click Next. On the Confirm Deposit screen, click Confirm.
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To review the status of deposits, tap Deposit History from the Deposit screen.
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Select the deposit you want to view. The deposit will show as Accepted, Pending, or Failed.
NOTE
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ACCEPTED Indicates the deposit has been accepted for processing, and continues to show as the status for 60 days after that item is processed and posted to your account.
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PENDING Indicates the deposit is pending acceptance for processing and continues to show as the status until the deposit is either accepted for processing or is rejected by the bank.
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FAILED Indicates the deposit was rejected by the bank. An email notification indicating the reason for rejection will be sent to the email address on file.
checks should be maintained in a cecure location for 10 days after the check has been accepted by the bank (the deposit status | inPaper the mobile app reflects “accepted” or the deposit shows in your account). Afterward, destroy the check using a cross-cut shredder to keep your customers’ personal information from being compromised and to ensure it cannot be presented again.
NEED MORE SUPPORT? We’re here to help. Visit FNBAlaska.com/BOBSupport or speak with a local Customer Service expert. 907-777-4362 (Anchorage) 800-856-4362 (Toll Free) M-F: 8am-6pm Sa: 9am-4pm
Mobile FNBizApp™ User Guide
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