Austmine
RESILIENCE
Australian METS: Rising to the COVID-19 Challenge The COVID-19 outbreak continues to affect businesses and industries around the globe. Although COVID-19 rose quickly on a global scale, the Australian Mining Equipment, Technology and Services (METS) sector has been able to rapidly adapt to the impact and associated challenges. Whilst it is by no means immune, the prevailing innovation focus and resilient, entrepreneurial spirit of the METS sector uniquely positioned companies to quickly meet changing client needs. Austmine, the leading industry body for the Australian METS sector, explores these factors with industry thought leaders George McCullough, Director – Strategy, Interlate; John Pala, Managing Director, Palaris; and Scott Dumaresq, Queensland State Manager, Sentient. Helping in a Time of Need The combination of collaboration and a spirit of resilience has greatly assisted the METS sector in this time. John Pala said, “The METS sector has a history of being agile, nimble footed and resilient. Companies come together and work collaboratively for a better outcome for the industry.” In addition to collaborative efforts, companies are sharing knowledge and resources. Interlate has made their centre accessible to industry contacts in need. George McCullough said, “Interlate has been able to offer a place to mining companies for any stranded employees who were no longer able to travel. Our centre is amenable to providing safe work zones during this pandemic as it has multiple isolated zones, hyper connectivity and regular hospital grade cleaning.” Digital Connectivity A major challenge for companies has been around remote accessibility. Many METS companies were already operating in the space, whereas other industries needed to transition, providing METS companies with an added edge. The mining industry has been undergoing a digital transformation prior to the pandemic and METS companies are adept at operating and assisting with automation, remote control and other digital transformation areas. Scott Dumaresq said, “Sentient has been working with 3D visualisation for some time, and there has been an increase in interest around remote applications.”
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George said, “At Interlate, we have a technology backbone. Interlate has seen a stronger pull on our services, as technical experts are no longer allowed to travel to sites. Our business is a remote operation business, which means we’ve been able to help people move into that mode.” METS leaders note that a positive consequence from COVID-19 travel and site restrictions has been a greater appetite for investment in technology and a quicker transition into the digital age. Spirit of Resilience The speed of adaptation within the Australian METS sector also stems from the resilient, entrepreneurial spirit for which it is world-renowned. John said, “Palaris operates in some remote places internationally, where there aren’t always the greatest telecommunications.” These communication restrictions require an ingenious yet simple solution. John explained, “We’re utilising work hats and cameras on site, allowing our offices in Sydney, Brisbane or London to assess remotely and send through reports to banks and financial institutions.” Sentient worked with National Energy Resources Australia to create a COVID-19 game for children, ‘Social Distance Dash!’. Scott said, “Using gamification is a fun way to make health and safety guidelines accessible to children. But gamification helps adults learn too.” Sentient already assists companies with VR training, online inductions and other e-learning tools. As e-learning isn’t location specific, it’s a great way to ensure employees feel valued and connected during this period.
Scott said, “Looking after your people at this time is of the utmost importance. I’ve seen companies making use of down time by implementing e-learning to keep employees stay engaged and focused.” Moving Forward New challenges will arise as COVID-19 progresses, but this isn’t a daunting prospect. George said, “There is a feeling of optimism, which stems from the importance of the mining industry in Australia. There is a bit more assurance being connected to an essential industry. We’ve been lucky in our ability to continue to deliver good service." The Australian mining industry remains fundamental to the economic stability of our nation and the quality of life of millions of people around the world. The METS sector will continue to rise to the challenges our future may hold, and provide the innovations, ideas and unique solutions to ensure that mining remains strong and sustainable. For more information about Austmine and the capabilities of our members, contact membership@austmine.com.au. Provided by Austmine
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