PATRIOT POTTYS

Patriot Pottys has been in the business of portable toilets and waste management for over 25 years. Today, they are a leader in the industry in Haymarket, Virginia, and as usual, we wanted to find out how they did it. Their strong suits are unbeatable customer service, local philanthropy, and sustainability. But that's just the start of how they managed to carve out a corner of their market.

When Gregg Walbridge started Patriot Pottys more than a quarter of a century ago, his vision was right on target. Namely, deliver fast, reliable portable toilet delivery and service, get there before the competition, offer services they don't, and stand behind all of their work. By and large, that means not calling the job finished until every i is dotted and t crossed. It also means they don't walk away until the customer says they love the result.

WHAT MAKES PATRIOT POTTYS SPECIAL?

Over the life of the company, the community and Patriot Pottys became more and more inseparable, which is a mark of any local-level company of its kind that is destined for success. Gregg's focus is, and always has been, to do things in a way that is not only better than the competition but more innovative as well.

Patriot Pottys is a seven-person team made up of owner/manager: Gregg Walbridge, operations manager: Austin Colegrove, and sales reps.: John Likens and Jordan Campbell, and office manager: Rosa Segovia, as well as their stout and ready road crew.

continued on page 24

Through the carefully, and likely serendipitously, selected team members, Patriot Pottys is able to turn out a tremendous amount of service in their community. They are efficient and effective, and have managed to become the number one service provider of their kind in Northern Virginia.

Going The Extra Mile

At the end of the day, Patriot Pottys is a great company. They deliver professional quality service in a timely and reliable way. So what makes them truly different? What makes them an indispensable part of the community they serve?

To put it simply, they give back, and they do it primarily through charitable donations to non-profit and veteran organizations. They give cash donations and in-kind donations to organizations dedicated to supporting law enforcement, active duty military continued on page 26 personnel, medical and rescue first responders, and more. They do this in order to actively contribute to the safety, security, and well-being of their friends and neighbors. They give and serve the following local charitable organizations:

Patriot Pottys is a great company.

To put it simply, they give back, and they do it primarily through charitable donations to non-profit and veteran organizations.

4 10-7 at Big Land

4 Willing Warriors

4 Feed Fairfax 5K

They also took part in the Handyman National Day of Service, which was a drive to remodel the bathroom of a local veteran in need.

But once again, that's not all they do to go the extra mile to support their community. They are also committed to environmentally sustainable practices, which have clear benefits for the company, the community, and the businesses and partners they work with.

By using less paper, they actually contribute to longerlasting septic systems wherever they go, and given that continued on page 28

Making A Positive Impact On Communities And Environments Around The World

they represent an off-shoot of the septic service industry, it shows that they have integrity. On top of that, all of the paper they do use is 100% derived from recycled paper, saving invaluable forest. This helps produce less trash, which no one likes to see in their hometown, making the area more beautiful for their friends and neighbors.

Of course, the promise of being environmentally sound is appealing to domestic customers who care about ecological matters. But it also offers public relations benefits to any company that hires Patriot Pottys for their waste management needs. In short, it's a way to give their partners and corporate clients a way to appeal to their customers. It's akin to an advertising continued on page 30 partnership, and the return on investment for their partner companies is significant.

In the final analysis, Patriot Pottys has come under the good graces of their community by offering these valuable extras, actively supporting the people they serve, and providing a free and passive benefit to the companies that choose to work with them.

At the end of the day, what Patriot Pottys has done is put together a winning combination of local-level brand appeal and value-added service. They have won the affection and the loyalty of the people in their area. They have also earned a reputation for giving other companies a way to enhance their brand message simply by working with them instead of the competition.

The lesson here is that companies working in this industry should actively invest in their local community and that the ROI of offering eco-friendly services is close to 100%.

Sources https://patriotpottys.com/