That's So Morrison: Volume 1 Issue 3

That’s So

WHY BUILDING STRONG CLIENT RELATIONSHIPS IS IMPORTANT

with Burke Rehab

BOOM! CLUCK CLUCK

BRINGING BOLD

FLAVORS TO PATIENT DINING WITH CHEF

CARLENE WALKER

Cecilia Cucina Italiana has landed in Westchester, NY

Meet Patient Corporate R&D Chef: Carlene Walker

Carlene Walker is a chef and loving mother and wife who is passionate about hospital food. She joined the Culinary Strategy & Innovation team as their newest Patient Corporate Research & Development Chef in October 2022. Before joining the corporate team, Carlene was the REC for the Kansas City market as well as the System Executive Chef and Associate Director at Truman Medical Center. With her background working in the field she brings extensive knowledge to the role.

Read on to learn more about what Carlene is excited for with the future of patient dining.

Learn more about Carlene’s passion for cooking and why healthcare foodservice is so important to her by listening here.

What are you most excited about in your role as the Patient Corporate R&D Chef?

I am most excited about evaluating the dining experience for our patients, from our food being flavor forward to the presentation of our food on a plate. Why can’t food that a patient receives be presented like it is in a restaurant?

What’s the importance of incorporating regional favorites in the patient menu?

Regional favorites are absolutely an important piece of the patient menu, because they offer comfort to the patient. It’s important to bring that comfort to patients to help heal their bodies during their stays in the hospital.

What else is important to the patient culinary experience besides the food?

Also, of course, the joined partnership with the marketing team is helping the food come alive with fun new patient marketing kits, cart wraps, and much, much more!

Are there any trends you’re excited to bring to the patient dining experience?

I’m really excited about bringing bold flavors to the patient menu. Our patient population is continue to change. No longer is it mainly Baby Boomers in the hospitals; we’re seeing more Gen Xers and Millennial. These younger generations’ taste palates and expectations crave adventure, even while in a hospital.

Can you expand on what you mean by bold flavors?

Authenticity is critical in what we put on our menus. For example, if they’re getting Chicken Mole, then they are expecting an authentic version packed with flavor featuring chili peppers, nuts, fruit, chocolate, and spices. There is a growing demand for multicultural cuisine in our country as more cultures continue to intertwine. From a trend standpoint, experimenting with bold flavors continues to explode in popularity, fueled by social media and cultural exposure via travel and increased movement.

On the Road: Culinary Expo

BIG PLANS TO TRANSFORM THE PATIENT DINING EXPERIENCE

For the past eight years, we’ve focused on making our hospital cafés an exciting destination for guests to get food they crave. Now, it’s time for us to transform the patient dining experience. Chef Carlene Walker has been appointed as Morrison’s Patient Corporate Research and Development Chef, and her responsibilities in this role include selecting and vetting patient care recipes, introducing new brands and limited time offers, and serving patients their favorite regional meals. The Morrison Culinary Strategy and Innovation Team has also removed over 7,000 recipes, cleaned up the dirty dozen, and introduced Real Cadence to the patient dining line, all in an effort to enhance patient dining.

Now, it’s time to engage the field, generate excitement, and gather feedback by hitting the road with our Culinary Expos. These expos enable us to share what we’ve been developing at the corporate level, brag about the amazing things the field is doing, and inspire you to make each patient’s meal an amazing experience.

The teams have hosted over 20 culinary expos across the country in all divisions. Attendees are taking what they see back to their units and turning it into action. They’re also collaborating on a larger level with both regional and corporate support.

Take a look at what’s been happening across the country!

Summer SeASOnaL SAlAdS

Level Up Your Patient Menus

INTRODUCING MORRISON HEALTHCARE’S NEW PATIENT MENU MARKETING KIT

Summer SeASOnaL SAlAdS

BbQ ChiCken

88850

bbq chicken breast, cheddar, cowboy caviar, tomato, and spring mix with a house made bbq ranch dressing

Summer SeASOnaL SAlAdS

ItaliAn ChOpPeD

105270.1

pepperoni, genoa salami, parmesan, sun-dried tomato, garbanzo beans, kalamata olive, and romaine with balsamic vinaigrette

veRY berRY

30630.8

crumbled feta, fresh strawberries & blueberries, candied pecans, and spring mix with a strawberry balsamic vinaigrette

Summer SeASOnaL SAlAdS

PRALine weDge

34131

praline bacon, crumbled blue cheese, cucumber, tomato, scallions, and fresh iceberg with blue cheese dressing

NEW SALADS FEATURING FRESH PRODUCE AND BOLD FLAVORS

HOLIDAY CELEBRATIONS

CHECK OUT ALL THE PATIENT MENU PROGRAMMING HERE

Your patients are looking for fresh salad options and celebration meals while in the hospital. We’ve listened to the feedback and worked to develop seasonal flavors with our all-new summer salad series, as well as holiday celebration menus. These limited-time menus will delight guests and increase patient satisfaction, not to mention add variety, while adding variety and an element of seasonality to your existing menu.

STREET CORN SALAD w CHICKEN mexican corn salad, avocado, red onion, tomato, grilled chicken, and creamy chipotle dressing

STREET CORN SALAD

mexican corn salad, avocado, red onion, tomato, and creamy chipotle dressing

DULCE DE LECHE BUNDT CAKE mini bundt cake drizzled with caramelized milk and dusted with cinnamon

Lemon Rosemary Chicken with basil oil and served with creamy orzo vegetable pasta and a honey balsamic side salad

Seared Broccoli Steak with basil oil and served with creamy orzo vegetable pasta and a honey balsamic side salad

Coconut Poke Cake rich vanilla cake topped with cream cheese icing and sprinkled with toasted coconut

BEEF BURGUNDY

finished with an herb citrus crunch and served with rosemary parmesan polenta and caramelized carrots & pearl onions

PORTOBELLO MUSHROOM BURGUNDY

finished with an herb citrus crunch and served with rosemary parmesan polenta and caramelized carrots & pearl onions

RASPBERRY TRIFLE DELIGHT angel food cake layered with white chocolate mousse and a refreshing raspberry sauce

Chef ChristinaSpotlight: and Annise

There’s a lot to celebrate at UF Health - The Villages! Executive Chef Christina Bodanza successfully mentored one of her associates through the Rouxbe program. Chef Annise Belleau recently completed her training and is the first graduate from the Sweizer region. The team gathered to celebrate this huge accomplishment by proudly presenting Chef Annise with her coveted Rouxbe jacket. We look forward to seeing her continue to grow as a culinarian within Morrison Healthcare.

In addition to mentoring one of her associates, Chef Christina completed the Culinary Certification Course and was surprised with her certificate and culinary pin as well. Chef Christina is a great advocate for the culinary profession and is very active in her local ACF chapter. Corporate Executive Chef David Topping says, “We really appreciate Chef Christina’s leadership and the great knowledge she brings to the team at UF Health - The Villages.”

“Chef Christina has the heart of a mentor,” says Regional Director of Operations Ron Cornelison. “We’re also over-the-top excited for Chef Annise. She has really come alive during the course of this program, and Chef Christina has painted a picture of the amazing opportunities available to her as a culinary professional.”

Interested in Rouxbe or know someone who would be a great candidate? Reach out to ShannonMcFarland@iammorrison.com to learn more.

Shoutouts

CELEBRATING THE AMAZING THINGS OUR TEAMS HAVE ACCOMPLISHED AND HOW THEY’RE GOING THE EXTRA MILE

CEC Wins National Acclaim

Morrison Healthcare Executive Chef Jay “Jay Z” Ziobrowski was recently awarded the American Culinary Federation’s Presidential Medal for his continued commitment to growing the ACF, supporting local chapters, and his personal commitment to the culinary industry. The president of the ACF, Kimberly Brock Brown, traveled to Charlotte, North Carolina, to hand-deliver this medal to Chef Jay Z at a chapter meetup. Congratulations Chef!

Power Brands Continue to Shine

Jersey Shore University

Medical Center recently ran the popular veg-centric brand, Cauli Club, for Meatless Monday in the café. Powered by Wellpower, this root-to-stem concept helps takes advantage of all the goodness cauliflower has to offer. Each part of the plant is utilized, helping us do our part to reduce food waste.

Celebrating Nurses Week

UCI Health celebrated Nurses Week by serving 5,000 heroes during a fiesta outside the hospital!

Sharing the Love

The team at Baptist South celebrated Valentine’s Day with their guests by serving chocolate strawberries!covered

Retail Menus Bring Excitement

The Turkey Creek team were early adopters of our new retail menus, and guests have been thrilled about the new offerings!

That’s So Morrison

Elevating the Catering Experience

Chef Gil and team hosted a VIP boardroom luncheon for their client at Novant Health and knocked it out of the park!

Let’s Get Social

CELEBRATING THE AMAZING THINGS OUR TEAMS HAVE ACCOMPLISHED AND HOW THEY’RE GOING THE EXTRA MILE

The team at Culver City celebrated Fiesta de Mayo with their patients using the new patient menu inserts. Connect with your regions to get inspiration on how you can continue going the extra mile in your account.

Celebrating Women In Culinary

Compass Group established its Women in Culinary program to address the gender pay and opportunity gaps in the hospitality industry by intentionally prioritizing women chefs for dedicated training opportunities and leadership development programs. The 2023 Women in Culinary Chef Showcase took place in Dallas, Texas, March 7th to 9th. The dynamic event provided a platform for female culinarians to display their culinary prowess and to be celebrated for their extraordinary talent.

Regional Executive Chef Christina Bennett represented Morrison Healthcare during the program. Chef Christina’s team was comprised of chefs from Bon Appetit, Flik, and Chartwells. During the competition, each team had 30 minutes to gather and create their plan, and then an hour and 45 minutes to execute their menu. Chef Christina’s team put together a sensational menu consisting of the following:

smoked jalapeño confit garlic stuffed bread with cultured butter

chimichurri hanger steak

sweet potatoes with oregano aioli

pineapple coconut mocktail with a sun-dried pineapple spicy salt rim

Take a walk through Market Coffe.

Connect with your on-site retail director or head to MyCompass to request Market Coffee.

making it easy to live well & thrive.

Market Coffee at Atrium Health Carolinas Rehab

What is Market Coffee?

Market Coffee offers guests an authentic experience and connection with coffee. Seasonal menus crafted exclusively for Market Coffee perk up the everyday offerings with fresh gourmet pastries, signature sandwiches, and grab-and-go options. Market Coffee pairs the perfect combination of fresh ingredients in a modern and inviting environment, which is exactly what the client at Atrium Carolinas Rehab was looking for.

The Atrium Health Carolinas Rehab team opened a brand new Market Coffee in January 2023, transforming the space into a coffee shop for guests to step away from the hustle and bustle of the hospital and enjoy a fresh cup of coffee. Market Coffee offers customized menu options for all taste palates.

$3000 WEEKLY SALES

500 WEEKLY TRANSACTIONS $6.00 AVG. ORDER

Spotlight On: Burke Rehabilitation Hospital

THE POWER OF BUILDING STRONG PARTNERSHIPS WITH OUR CLIENTS

Morrison Healthcare has operated the foodservice at Burke Rehabilitation Hospital since 2019 and has built a strong partnership with their client during that time. In November 2022, the Burke Rehab team worked with their in-house engineering team to complete a $400,000 renovation of their dining café. The idea behind this renovation was to create a destination guests enjoy visiting. Tom Fahev, Director of Construction, and his team performed all construction work of the beautiful space. Once the project was complete, Tom felt it was time to hang up his hard hat and retire, as he had come full circle. Tom’s very first project at Burke had been to renovate the cafe 30 years prior.

The team hosted a soft opening of the space in January and offered complimentary meals to the staff for lunch and dinner. The soft opening was a huge success, so they moved forward with a grand opening in March and featured an omelet bar, pasta demonstration, and live sushi wrapping.

That’s So Morrison

“My sincere thanks to the team at Morrison Healthcare for the world-class renovations to our café. The partnership and synergies of our teams is a true testament to the great folks that drive change each and every day. Morrison is not a vendor, but a partner, and part of the Burke Rehabilitation Hospital family.

From the moment you step through the beautiful sliding glass doors, you feel the culinary greatness that awaits. The innovative soft drink dispensers and variety of great coffees are just a few of the new additions. The Burke Construction team worked with the great minds at Morrison to deliver an outstanding product

Well done, and we’re looking forward to the future!”

Scott Edelman Executive Director/CEO

Cecilia Cucina Italiana

Westchester Medical Center in Valhalla, New York, recently debuted what will soon be Morrison Healthcare’s newest branded concept: Cecilia Cucina Italiana.

Cecilia’s is a fully branded second point of service concept featuring artisan, made-to-order Napoli-style pizzas, fresh salads, and even a gelato bar! Chef Naleski, RDO Amber Chermak, and Director Albadin Milovic worked to bring the client’s vision for a standalone pizza concept to life.

$10,476 NET SALES IN WEEK 1

That’s So Morrison

Epic Mango

i m m u n i t y + f o c u s

Acai

Boost s t r e s s r e d u c e r + g u t h e a l t h

The Churro

e n d u r a n c e + a n t i - i n f l a m m a t o r y

m a n g o p i n e a p p l e c o c g i n g e r , l u c u m a , p r o b i a c a b e r r y , m a q u i b e r r y , s t r a w b e r r y , b a n a n a , c i n n a m o n , d a t e , l u c u m a , p r o b i o t i c s

Strawberry Acai s t a m i n a + a n t i o x i d a n t

Chocolate Maple

m o o d b o o s t + e n e r g y

c a c a o n i b , c i n n a m o n , , d a t e , m a c a l u c u m a , p n k s e a s a t , p r o b i o t i c s

Superfood Dragon

m e t a b o l i s m b o o s t + l o w s u g a r

a c a i b e r r y m a q u b e r r y r a s p b e r r y s t r a w b e r r y b l u e b e r r y b a n a n a c a s h e w d a t e c i n n a m o n l u c u m a p r o b i o t i c s p i t a y a b a n a n a s t r a w b e r r y m u l b e r r i e s s p n a c h g a r d e n o f l i f e p r o t e i n p r o b o t c s

Memorial Hermann TMC Introduces Live Pure

DELIVERING CUSTOM SOLUTIONS FOR CLIENTS

Live Pure at Memorial Hermann Texas Medical Center is a great example of how Morrison Healthcare can deliver customized solutions for their clients. Memorial Hermann was looking for a smoothie concept that would give guests a healthy and delicious option on the go. Using components of Morrison Healthcare’s smoothie brand in combination with the Live Pure products, we were able to meet that request.

Live Pure allows guests to choose from a variety of smoothies and smoothie bowls and customize with their choice of milk base. Live Pure’s products are USDA organic, made with whole foods, and have zero added sugar.

Bleni Blends

TEXAS CHILDREN’S HOSPITAL AT THE WOODLANDS

Featured on “Shark Tank” in March 2023, Morrison Healthcare is now offering Bleni as a low labor RAD Solution. Bleni Blends is a convenient smoothie machine offering quick and easy deliciousness at the push of a button. It even has the ability to offer blended coffees! Guests start by selecting their refreshing smoothie flavor on the state-of-the-art touch screen. In a minute’s time, Bleni’s fresh ingredients are blended to perfection, and guests can get started sipping on their tasty treat. Made with real fruit, this is a perfect option for guests looking for a healthy treat while in a hurry.

Reach out to CoreyEvans@iammorrison.com

$1242.91

Data Shown: April 2023

All blends are vegan, allergen and dairy free, and contain no artificial flavors or preservatives.

Prisma Goes All In with Scan2Go

CREATING UNATTENDED SERVICE OUTLETS THROUGH SELF-CHECKOUT

Morrison’s Scan2Go Self-Checkout program offers a seamless checkout experience through tablets located at each café station. By bar-coding all items and capturing accurate item sold reporting, the program ensures 100% item accuracy. This approach is similar to self-checkout programs in grocery stores, providing guests with a familiar and user-friendly experience. With Scan2Go Self-Checkout, guests can quickly and easily complete their purchases, making it an ideal solution for hospitals and other healthcare facilities looking to streamline their operations.

Prisma Health System rolled out Scan2Go across their system over three phases. Most of their accounts also decided to go completely cash-less, removing the need for cash services in their cafés. Since launching Scan2Go at Prisma, the accounts have completed over 33,500 transactions just at the self-checkout kiosks.

Prisma Health isn’t the only Morrison Healthcare account to go cash-less though. Over 30 accounts have implemented this approach, including Roper Health System and Mayo Clinic.

Q&A WITH PRISMA SYSTEM FINANCE DIRECTOR KEITH EVANS

Q: What are the benefits you’ve seen since implementing cash-less Scan2Go?

A: There have been so many benefits from reduced labor to a more efficient check-out process to less human error.

Q: How have you handled the reduction in cashiers?

A: We’ve been able to increase customer service by re-distributing labor into patient facing rolls.

Q: Have you noticed a difference in savings?

A: Since going cash-less, we have seen an incremental savings as well as reduced frustrations surrounding daily safe counts and surprise cashier audits.

See Scan2Go in action:

If chunky, chewy chicken, mushy mayonnaise, and disappointing flavor are the first things that come to mind when you hear “chicken salad,” then you haven’t tried Cluck Cluck Boom! Our latest pop-up brand takes chicken salad from sad to satisfying and delivers an explosion of flavor in each bite. Guests are sure to flock to one of our three chicken salad flavors—made fresh daily—in addition to other mouthwatering menu favorites like classic egg salad, scratch-made pimento cheese, and tasty old fashioned tomato salad.

So get ready to ruffle some feathers and deliver a concept your guests won’t want to miss!

See

That’s So Morrison

Cluck Cluck Boom in action with Chef Jay Z!

Award Winning

MEDITERRANEAN MEZZE PLATE

That’s So

VOLUME 1

ISSUE 3

Website: https://tinyurl.com/474cvurs