COUNCIL POLICIES

Cancellations, Refunds, Non-Girl Scouts & Financial Assistance Cancellations By Troop or Individual: Prior to the registration deadline, email info@gsnypenn.org as soon as possible and include your name, names of all registrants needing to cancel, Troop/Service Unit #, event name and date, and details of cancellation. Please see refund policy below. Cancellations made after the registration deadline will not receive a refund unless someone on the waitlist for the program can fill the spot. If there is no waitlist or the spot doesn’t fill, no refund/credit will be given. Council Policies

By GSNYPENN: We do our best to not cancel events, however sometimes we may need to do so. If extreme weather occurs, a facilitator is ill, or an event does not fill to minimum participation, we may cancel. We will contact you ASAP in the case of a cancellation. Every effort will be made to reschedule the event, but if you are unable to attend an alternate date, a refund will be issued in full. Please note: all programs have a minimum participant requirement to run and may be cancelled or rescheduled if that number is not met. All registrants will be given the option to reschedule (if option is available) or receive a refund at the time of cancelation.

Refund Policy Full refunds are given if GSNYPENN cancels a council-run program or event. Troops, groups or individuals will be notified as soon as possible.

Payments for all council programs and events are nonrefundable, unless council cancels the event, or the registering person/group cancels PRIOR to registration deadline. Deposits are non-refundable.

Any refund/credit request will be settled on a case-by-case basis and is subject to a 25% processing fee, deducted from the original payment total.

No refunds/credit will be given for “no-shows” for any reason.

Weather As always, we want you and your girls to be safe when travelling to and from our programs. Programs will run rain or shine (or snow) unless council determines that inclement weather would adversely affect a program. In those cases, participants will be notified of a cancellation or rescheduling. If council cancels the event for weather, participants will receive a complete refund using the same method by which payment was made. If you choose to not attend a program for weatherrelated or safety concerns, refunds/credits will be determined on a case-by-case basis.

Tag-a-longs & Siblings Unless otherwise indicated in the description and registration information, due to space and safety reasons please do not bring siblings or non-Girl Scouts. Bring only those you registered for an event. Do not assume “there will be room for one more person.” All program participants, girl or adult, must be registered Girl Scouts unless otherwise indicated. Please refer to council policies (available on our website) for more information.

Financial Assistance Financial assistance may be available for girls attending council-sponsored programs and events. Access the request for Financial Assistance at gsnypenn.org via the Forms page.

Event and Program Etiquette

GSNYPENN offers council-sponsored programs and events for troops and girls. These events bring together girls from across our 26-county footprint to enjoy an opportunity that they might not be able to create on their own. Please note that each event has a registration deadline and that some events fill before this date. You may register online using the Programs & Events tab at gsnypenn.org. (Please refer to this guide’s “How to Register” page for complete registration process.)

• Have the girls plan. Show them this guide or visit Programs & Events on our homepage. • Juliettes (individually registered girls) can attend events with an adult or occasionally on their own. • Questions about registering should be directed to Customer Care at 1.855.213.8555 or program@gsnypenn.org. • Please register on time and be aware of deadlines. Nothing is sadder than cancelling due to low participant numbers and then having people ask if they can still register. Please understand that sometimes events fill before deadline. Early registration is always recommended. • Adults staying overnight at events must be currently registered Girl Scout members and have an eligible background check on file. • If you have special needs or specific questions about programming, contact program@gsnypenn.org. Please be aware that programming often isn’t fine-tuned until the registration deadline, when we know how many girls to expect. • Bring only those who registered for an event to an event. Some sites are very limited in space. Please don’t assume we can just “add one more.” • Be prepared. Be sure to have directions to the site and plan on arriving in time to walk to check-in. Double check that you have what you need for the day (attire, lunch, etc.) • Adults: It’s great to meet and network! If you’d like to have conversations, ask the facilitator if it’s OK if you step out of the room, go for a walk, etc. Conversations are distracting at an event, so in most cases the answer will be, “Yes, please!” • Whether it is a GSNYPENN staff member, volunteer, or community partner, whomever is facilitating the program loves sharing their skills and experiences with the girls and puts a lot of effort into what they do. Please remind girls that a “thank you” goes a long way and is always appreciated.