2019 COMMUNITY IMPACT REPORT Partnering with organizations, educators and employers to help people gain skills and find pathways out of poverty.
Dear Goodwill family and friends,
With Goodwill’s assistance, these people completed
Amid this year of uncertainty and
occupational training programs, earned industry-
upheaval, 2019 can seem like a
recognized certifications, achieved secondary education
distant memory. But even before
credentials and gained digital literacy skills.
tornadoes, protests and pandemic, many Middle and West Tennessee residents faced serious challenges. Thousands found the help they needed to overcome those challenges at Goodwill Industries of Middle Tennessee.
Goodwill’s focus is helping clients achieve the ABCs of employment: finding A job and upskilling for a Better job, which will lead to a Career. Through its many free training programs, Goodwill guides job-seekers to employment in high-growth industries that offer a pathway out of poverty,
They include people like Manika, a single mom who,
away from government benefits and toward financial
despite having experienced homelessness, dreamed of
independence.
finishing high school and establishing a career. Thanks to a job and leadership training from Goodwill, Manika is now a full-time college student pursuing a degree in nursing administrative management.
Over the past decade, our nonprofit organization has helped more than 62,000 people find work, creating a tremendous ripple effect on the regional economy. And Goodwill’s operations have made the state greener,
Last year, Goodwill’s eight regional Career Solutions
renewing the life cycle of hundreds of millions of useful
Centers provided employment and training opportunities
items, diverting them from landfills.
to 11,139 people, including many with developmental or physical disabilities, veterans, seniors, ex-offenders and young adults not engaged in education or employment.
PAGE 2 | 2019 COMMUNITY IMPACT REPORT
Most of this is made possible from the sale of donated goods in our retail stores, Outlets and at OnlineGoodwill.com Whenever you donate clothing, home goods or money;
UPSKILLING
DEVELOPING PATHWAYS OUT OF POVERTY shop with us; hire our clients; partner or volunteer with our organization; or share the word about our bargains or our mission, you really do change lives. Which brings us back to 2020. With no end yet in sight for the pandemic and with Tennessee experiencing record
Tennesseans Who Left College Without a Credential
Middle-skill jobs skills gap in Tennessee
900K
13%
In addition to Tennesseans who never started college, 900,000 completed some college but did not earn a credential or degree. Upskilling helps these people move into better paying jobs and reduces the need for government assistance.
Middle-skills jobs account for 58% of Tennessee’s labor market, but only 45% of the state’s workforce is trained to the middle-skill level — a 13% skills gap. Upskilling narrows that gap and helps employers thrive.
unemployment, the community needs Goodwill’s mission services more than ever — even as we face unprecedented challenges in the retail landscape. I am grateful to work with a talented and passionate Board of Directors, complemented by a talented and equally impassioned staff, who are seeing us through these trying times. And I am so very thankful for you — for your continued trust in Goodwill Industries of Middle Tennessee and for all the ways you support our nonprofit organization.
The opportunity
Integrate undervalued and untapped talent from lowand moderate-income rate Tennessee communities into a middle-skills workforce in high-growth industries
Matthew Bourlakas | President & CEO
Source: Investing in America’s Workforce: Report on Workforce Development Needs and Opportunities – 2017 Federal Reserve System Tennessee Department of Labor and Workforce Development
2019 COMMUNITY IMPACT REPORT | PAGE 3
FROM
TRIALS TO TRIUMPH
GOODWILL’S IMPACT CELEBRATION HONORS INDIVIDUALS WHO HAVE ACHIEVED GREAT SUCCESS
G
oodwill Industries of Middle Tennessee hosted the 11th annual Impact Luncheon on Nov. 18, 2019. The uplifting celebration honored individuals who achieved great success in their
lives through Goodwill’s vital programs. Awards were also presented to community partners who go beyond the call of duty to help fulfill Goodwill’s mission of changing lives
JOIN US THIS YEAR
Virtual Impact Week 2020 From trials to triumph
Tune in at 2 p.m. for inspiring stories daily Monday, Nov. 16 - Friday, Nov. 20 giveit2goodwill.org/ImpactWeek
through education, training and employment. Hundreds of guests representing community, corporate and nonprofit leaders joined Goodwill to celebrate the power of work and its positive ripple effect across our community. The event was emceed by Emmy award-winning journalist Rhori Johnston from NewsChannel 5 Nashville.
THANK YOU FOR YOUR SUPPORT With funding from Goodwill’s sale of donated goods, its Career Solutions programs are helping many in need. Last year, more than 11,000 people, including veterans, single parents, people with
Please consider supporting one of the most inspiring events in middle Tennessee, hosted by the world-ranked #1 brand for doing the most good for the most people. BECOME A SPONSOR
PAGE 4 | 2019 COMMUNITY IMPACT REPORT
disabilities and others with histories of homelessness or incarceration received job placement assistance and a wide range of skills training. Watch some of their inspiring stories on the following page.
DONATE TODAY
INSPIRING STORIES FROM OUR AWARD WINNERS
GAVIN WILSON
DANNY STEPHENS
LOGAN GUARINO
WEDAD BESHAY
BRADLEY MORTON
2019 COMMUNITY IMPACT REPORT | PAGE 5
PROJECTED INCOME
$65,758
Manika Ringo
Goodwill’s Leadership Training Program
CURRENT ROLE
FULL-TIME STUDENT
GoodPaths is a 12-week training and development program designed to help promising Goodwill employees identify their strengths, develop their leadership skills and achieve their professional goals, whether with Goodwill or another organization. Upon completion, participants are equipped with the confidence and knowledge to pursue the next step in their careers.
Participants Learn
1ST PROMOTION
$20,800
• Office productivity skills • Financial literacy • Potential career paths • Communication and other skills needed for advancement
Benefits • Interest and aptitude assessments • Career exploration activities • One-on-one coaching by a trained Career Navigator
1ST JOB WITH GOODWILL*
$16,120 *Part-time 2015 starting wage
• Introduction to community resources • Ongoing career guidance and assistance PAGE 6 | 2019 COMMUNITY IMPACT REPORT
MANIKA’S UPWARD CAREER PATH
FROM
HOMELESS TO GOODWILL TO COLLEGE
THE AMAZING JOURNEY OF A SINGLE MOM OF FIVE
MOVING...
M
anika Ringo, a single mother of five, first became pregnant when she was in the ninth-grade in Arizona. She dropped
out, and for 15 years, she dreamed of returning to school. Though she worked as a restaurant night manager, the death of her father and a series of poor life choices left her homeless. In 2015, Manika moved with her children to Cookeville, Tenn., and got a part-time job at Goodwill. Manika was quickly promoted to full-time store administrator. In 2019, she was selected for a leadership development program called GoodPaths. She was assigned a Career Navigator who motivated her to seek her high school equivalency diploma and helped her explore college opportunities. Manika earned her diploma, graduating this spring.
“Not only did Goodwill give me an opportunity when I was down, they helped me to complete one of the biggest goals in my life,” she said. She also gave her notice at Goodwill and became a full-time student at Volunteer State Community College. Manika’s goal is to earn a bachelor’s degree in administrative management, enabling her to earn a good living for her children and get off all forms of government assistance. READ HER FULL STORY 2019 COMMUNITY IMPACT REPORT | PAGE 7
LIFTING UP PEOPLE WITH DISABILITIES & BARRIERS TO EMPLOYMENT INDIVIDUALS WITH BARRIERS TO EMPLOYMENT
or dislocated worker
Including Working Poor
Criminal Background
Lack of GED high school equivalency
982*
High School Diploma
4,106*
GED/ High School Equivalency
History of Substance Abuse
Older Worker
English Not Primary Language
Unemployed
8,360*
12*
Underemployed
93*
1,217*
PAGE 8 | 2019 COMMUNITY IMPACT REPORT
430*
1,070*
650*
Homeless Persons
Completed 8th Grade
270*
199*
* Number of people who reported having a barrier to employment. Some duplicates may exist due to some reporting more than one barrier.
11,139 TOTAL PERSONS SERVED
INDIVIDUALS WITH DISABILITIES
Psychiatric Disability
Emotional Disability
Neurological Disability
Other Disabling Condition
Autism
Learning Disability
Developmental Disability
Blindness
73*
62*
60*
307*
52*
Deafness
or other hearing Impairment
50*
258*
Other Than Autism
Other Physical Disability
102*
139*
Other Than Autism
Two or More Disabilities
553*
318*
or other visual Impairment
* Number of people who reported having a disability. Some duplicates may exist due to some reporting more than one disability.
2019 COMMUNITY IMPACT REPORT | PAGE 9
FROM
STIFLED TO MOTIVATED TO UNLIMITED THE SKY IS THE LIMIT FOR THIS SELF-STARTER
GAINING...
L
ateasha Davis, 30, said her position as a housekeeping supervisor had become boring. She and her four children also lacked permanent housing — living in a hotel in Madison. At a Goodwill-hosted job fair, she learned about Goodwill’s Construction Training Program and entered the program
in January of 2018. She worked hard and settled on a goal of one day owning a cleaning service that also performed minor repairs.
“I never thought I would be doing construction at all,” she said. “But I’m a tomboy. I work hard at anything I do.” After graduation, Lateasha was hired by Messer Construction and helped build a Family Justice Center in Nashville. Her new pay rate allowed her to move into a home. Lateasha left the job to have a fifth child, but then enrolled in an entrepreneurship course with a local nonprofit. She has since launched her dream business: Bless This Mess Cleaning and Repair. She scored a contract to clean and repair a local church and is now seeking additional clients. WATCH HER STORY
PAGE 10 | 2019 COMMUNITY IMPACT REPORT
PROJECTED INCOME
$50,000
CURRENT INCOME
$31,200
Lateasha Davis
Goodwill Construction Training Program Goodwill’s Construction and Weatherization Training Program provides classroom and hands-on training. Students in this National Center for Construction Education and Research (NCCER)-certified
1ST PROMOTION
$21,840
course learn the names and uses of most construction tools, how to stay safe on a job site, how to properly measure materials for projects, how to price jobs and much more.
Participants Learn • Construction Safety • Hands-on Use of Hand & Power Tools • Reading Blueprints • Basic Rigging • Material Handling • Weatherization Techniques • Construction Math • Communication • Employability Skills
1ST JOB AFTER COMING TO GOODWILL
$18,720
Benefits • Five-week Paid Training Program ($100/week) • Job Readiness Preparation • Basic Computer & Resume Classes • Forklift Training
LATESHA’S UPWARD CAREER PATH
• NCCER Certification
2019 COMMUNITY IMPACT REPORT | PAGE 11
2019 SENIOR MANAGEMENT Matthew Bourlakas
Mike Mott
President and CEO
Vice President of Human Resources
Christine Skold
Ed O’Kelley
Chief Financial Officer
Vice President of Information Technology
Matt Gloster Vice President of Mission Advancement
Leisa Wamsley Vice President of Donated Goods
Karl Houston Senior Director of Marketing and Community Relations
2019 BOARD OF DIRECTORS OFFICERS CHAIRPERSON
TREASURER
Dave Fentress
Michael Madden
Vice President, Internal Audit Dollar General Corporation
Chief Financial Officer and Treasurer Priam Properties
SECRETARY
LEGAL COUNSEL
Dr. Arrita Summers
Christopher S. Dunn
President Tennessee College of Applied Technology
Waller Lansden Dortch & Davis, LLP Attorneys
Matthew Bourlakas President and CEO Goodwill Industries of Middle Tennessee
Christine Skold
VICE CHAIRPERSON
Bryan L. Bean Senior Vice President Pinnacle Financial Partners
Chief Financial Officer Goodwill Industries of Middle Tennessee
HUMAN CAPITAL CHAIR
John C. Tishler Partner Waller Lansden Dortch & Davis, LLP
DIRECTORS
Leisa Byars
Patricia Brown James
Fred McLaughlin
Owner The Goddard School in Hendersonville
Founder & Consultant PB&J Consulting
Senior Vice President, Investments Robert W. Baird & Co., Inc.
Clay Jackson
Roy Jordan
John W. Stone, III
VP, Supply Chain Planning Tractor Supply Company
Wealth Management Advisor Northwestern Mutual
Attorney
Kevin Mitchell
Kathryn I. Thompson
Jeff Young
Kevin Mitchell Financial Planner TrustCore
Partner, CEO Thompson Research Group
Vice President FirstBank
TRUSTEES
PAGE 12 | 2019 COMMUNITY IMPACT REPORT
LEADERSHIP & VISION
LEADING BY MOVING OTHERS FORWARD 6,975*
Job Readiness Training
5,296*
Occupational Skills Training
Organizational Services
Job Placement Services
Basic In-Person Services
Career Exploration Services
3,406*
675*
9,372*
1,092*
Job Placements
Avg. Wage Per Hour
Avg. Weekly Hours
Employment Outside of Goodwill
1,193*
At start of Employment Outside of Goodwill
Employment Outside of Goodwill
12.45
35.12
$
* People helped by Goodwill’s mission services in 2019
2019 COMMUNITY IMPACT REPORT | PAGE 13
FROM
NOT NEEDED TO WANTED TO SUSTAINED GOODWILL DONATIONS FIND PURPOSE AGAIN
G
oodwill Industries of Middle Tennessee
Donating to Goodwill is a convenient
is a nonprofit, social enterprise that sells
way for people to reduce clutter in
donated goods in its stores to change lives
through education, training and employment across 48
their homes, help others in need in
Tennessee counties. It is also one of the state’s greenest
local communities and keep Tennessee
organizations.
green. Goodwill has about 60 Donation
Last year, Goodwill processed more than 37 million
Express Centers across Middle and
donated items for sale in its stores and Outlets and
West Tennessee.
OnlineGoodwill.com. By selling these items, Goodwill extends their useful life cycle and keeps them from being thrown away. Even many donations that cannot be sold still provide value for Goodwill’s mission and help preserve the environment. In 2019, Goodwill found ways to reuse or repurpose more than 29 million pounds of materials, keeping them out of landfills. The nonprofit’s recycling of cardboard and paper pulp alone saved more than 25,000 trees from being cut down.
29
MILLION POUNDS
OF MATERIALS KEPT OUT OF LANDFILLS
By selling donated items, Goodwill extends their useful life cycle and keeps them from being thrown away. PAGE 14 | 2019 COMMUNITY IMPACT REPORT
TAKE A WALK IN THE LIFE OF A SINGLE SHOE NOT NEEDED Each day, thousands of pairs of shoes are given to Goodwill. They are among tens of millions of pounds of clothing and household goods donated to Goodwill Industries of Middle Tennessee every year across the 48 counties it serves.
WANTED Most donated items are sold in Goodwill’s stores, Outlets and at OnlineGoodwill.com, allowing them to find new life with new owners, rather than being discarded. But Goodwill works hard to squeeze the maximum value out of all donated items — even those that can’t be sold in stores.
SUSTAINED Many shoes given to Goodwill are partnerless — meaning only one shoe was donated. These are paired with similar shoes and sold for reuse in underdeveloped countries, or their parts, such as rubber soles, are repurposed into new products. In this way, unsold materials still contribute to Goodwill’s mission of providing job training and employment opportunities for people struggling to find work.
“Our most important take-away is that we’ve been good stewards of the environment and created jobs.” — Mary Stockett, Goodwill’s director of continuous improvement and post market development.
2019 COMMUNITY IMPACT REPORT | PAGE 15
PROJECTED INCOME
$47,328
Jose Ortega
Goodwill’s Job Services Program
CURRENT INCOME
$36,421
Goodwill offers numerous programs to help people to overcome a wide variety of barriers to employment, such as a disability, a history of incarceration or a language gap. Courses range from Computer Basics to Google IT Support Training Certificate and from Call Center to Forklift. A foundational class many clients receive is Job Readiness. In that class:
Participants Learn
1ST PROMOTION
$31,200
• Online application assistance • Interview skills and preparation • Resume optimization • Dress-for-success guidance
Benefits • Better access to employers that fit the participants’ skill-sets • How to overcome any barriers preventing participants from reaching their employment goals • Proper preparation for interviews to land more job offers • Learning correct grammar and punctuation to help ensure their application will make it through the initial screening process
PAGE 16 | 2019 COMMUNITY IMPACT REPORT
1ST JOB WITH GOODWILL*
$15,600 *Part-time 2011 starting wage
JOSE’S UPWARD CAREER PATH
FROM
STRUGGLING TO HOPEFUL TO THRIVING HOW ONE MAN OVERCAME MISFORTUNE
GROW...
J
Jose Ortega was a college student with hopes of getting a soccer scholarship and becoming a doctor. But
in 2007, he became the victim of a violent assault in Mt. Pleasant, Tenn. A gunshot wound left him paralyzed from the waist down. Jose longed for a return to normalcy and tried in vain to find a job. He became depressed. In April of 2011, he joined his sister on a shopping trip to Goodwill in Spring Hill and stopped in at Goodwill Career Solutions. A Goodwill case manager told him about a program that helped people with disabilities and other barriers transition into jobs at Goodwill. Jose began working for Goodwill as a part-time administrative assistant. His manager saw his potential and helped him develop his skills. Jose was promoted and today serves as a Goodwill career coach.
“My experience has taught me that we all need a little bit of help. Just a pat on the back or a positive comment can make a big difference in the day of someone who is feeling discouraged.� READ MORE ABOUT JOSE 2019 COMMUNITY IMPACT REPORT | PAGE 17
ORGANIZATIONAL FINANCIALS
OPERATING RESPONSIBLY TO ADVANCE OTHERS SOURCES OF FUNDING Sale of Goods
$60,904,152 Grants for Rehabilitation Services
$818,894
Investment Income
$678,586
Increase of Investments
$2,489,593
Sale of Land Buildings & Equipment
$449,467
United Way Support
$35,596 Other
$593,515 PAGE 18 | 2019 COMMUNITY IMPACT REPORT
Total Received
$65,969,803
$60+
MILLION
GIVEN TO HELP CHANGE LIVES
PLACES MONEY WAS INVESTED
Sales Program
$49,636,853 General and Administrative
$7,101,590 Fundraising
$152,834
Total Invested
$65,969,803
Mission Services
$3,709,678
Change In Net Assets
$5,368,848
2019 COMMUNITY IMPACT REPORT | PAGE 19
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$$$
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937 Herman Street, Nashville, TN 37208
Phone: 615.742.4151 • Web: giveit2goodwill.org
CHANGING LIVES THROUGH EDUCATION, TRAINING AND EMPLOYMENT