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Epwin to
With revenues in the year to 31 December 2013 of £264 million and Adjusted EBITDA of £21 million, the Epwin Group has announced its intention to float on AIM.
Epwin is a vertically integrated manufacturer of extrusions, mouldings and fabricated low maintenance building products, supplying the repair/maintenance/improvement, new build property and social housing sectors. It is believed that admission to trading on AIM will provide an increased profile for the Group and its brands, a strengthened balance
sheet, and the ability to use AIM quoted shares as currency for acquisitions. The company will also be completing a vendor placing. The Placing and the Vendor Placing together will raise a total of £94 million. The expected net proceeds for the Group under the Placing will be £10 million and will be used to repay a proportion of the debt within the business, in combination with new debt facilities raised of £25 million. The reduced gearing within the Group, as well as the resulting reduced annual interest burden, will allow management to operate the business with greater flexibility and result in increased cash generation.
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AUGUST 2014
The UK’s Leading Industry Newspaper
plenty going on!
As we approach the silly season of summer holidays and the normal slowing of trading, there is usually a bit of a malaise over the industry until September dawns. Then, of course, we can look forward to what is usually a bumper time through Autumn to Christmas time. However, this year there seems to be plenty going on, particularly on the corporate front with Epwin’s announcement to float on AIM, Synseal’s acquisition of System Glass and Veka Group’s takeover of Gealan.
years, the increases will be small….some think the increments will be as small as 0.125 per cent at a time.
Meanwhile, you’ll see as you read Glass News this month, investment continues across the board with many announcements from companies throughout the UK, and every sector of our industry.
A mention should be made of Glass Times’ Raceday at Haydock Park, an industry event that rivals the likes of the G Awards and the FIT Gala Dinner. Andy and Mandy Westhead organise this day, brilliantly, and it says much for them and this industry that they actually invite competitors such as ourselves to their event! A special thank you to them both.
Yale, after a soft launch to the trade of their Blade Window Lock, has now opened up to the trade as a whole with a full press launch, while Origin Frames Ltd, the award winning UK manufacturer of bi-folding doors, has opened a new production facility at its headquarters in Buckinghamshire.
The Bank of England still indicate that when interest rates rise from their historic low rate of 0.5 per cent during the past five
www.glassnews.co.uk | August 2014
See page 24
CONTENTS
CONTACT DETAILS
4 Front Cover Story
Publisher & Owner: Christina Shaw The Flat (Office 2), 6 Sunderland Street, Tickhill DN11 9QJ M: 07805 051322 T: 01302 759096 E: christina@glassnews.co.uk
4 Windows 13 Bi-fold Focus 22 Blinds & Shutters 24 Installer Focus
Many economists think this will add up to around a 1 per cent increase over one year and reaching 3 per cent by 2018. That’s good news for our industry as most people realise that rates can’t stay this low for much longer but steep rises would definitely ‘frighten the horses’ and make them less likely to spend money on home improvements.
27 Installer Insights
Interestingly, this week I read an article that stated that whereas, historically, we have added a bit to our mortgages to cover home improvements, with the new regulations and the tightening up of offerings from the banks and building societies, we have now turned to bank loans for home improvement. The reasoning being that it doesn’t require the long and intrusive interviews and requirements that are making the securing of mortgages so difficult.
74 Software & IT
Finally, the season of summer events is in full swing with a variety of golf days and other events.
28 Hardware 34 Tech Talk 36 Aluminium 38 Conservatories 42 Trade News 73 Glass
‘TIME OUT’ Winners
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76 Glass News Interview: Liniar 78 The FIT Show Review 81 Doors
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86 Glass News Interview: Hurst Plastics
Crossword: Stephen McGinn, Cumbria
88 Recruitment
Spot The Difference: Lee Atkin, Oldham Congratulations to all our winners! Good Luck in this months Time Out pages!
90 Letters 92 Time Out! 93 Voice Of The Industry 94 TIRC Newsletter 95 Find A Supplier
Chris
Advertising Enquiries: Christina Shaw M: 07805 051322 T: 01302 759096 E: christina@glassnews.co.uk Editor: Chris Champion T: 07850 267223 E: chris@glassnews.co.uk Features Editor: Sheilah Reed M: 07880 990144 E: sheilah@glassnews.co.uk Trade Counter Distribution Department: Roz Worgan E: roz@glassnews.co.uk Graphic Design: hook-a-duck Deadline for copy: 28th of each month glassnews™ is a registered Trademark. The views contained herein are not necessarily those of glassnews™ and whilst every effort is made to ensure information throughout is correct, glassnews™ does not accept liability for errors. The views expressed by contributors and the content of letters, are not necessarily those of glassnews™ and therefore cannot take responsibility. The paper we use is 100% recycled.
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Meanwhile, interspersed with these trade announcements comes the announcement from the Rt Hon Vince Cable MP, Secretary of State for Business, Innovation and Skills, that the pipeline of future Government construction opportunities is £116 billion. Hopefully a proportion of that money will find its way into the fenestration sector. On the home improvement front there is still the spectre of increased interest rates. The fear is that as many as two million mortgage borrowers are probably unprepared for an interest rate hike. That’s one in four households with mortgages.
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FRONT COVER STORY
WINDOWS
Modern technology meets traditional craftsmanship ...Continued from page 1. This greater flexibility and cash generation may in due course allow management to pursue a range of strategic options, including (but not limited to); increased investment in the business, consideration of acquisition opportunities and increased shareholder returns by way of dividends. Jon Bednall, Chief Executive Officer said: “Epwin was one of the first entrants into the PVC-U window market in the mid 1970s. Since then the Group has broadened its product offering significantly, both organically and through acquisition, and grown market share. Today we believe there is potential for further organic growth in all business areas as well as opportunities to drive further sector consolidation and operational efficiencies. We are delighted with the strong support shown by our new investors and look forward to working with them to build on these strengths and grow our business. “I am also pleased that Peter Mottershead has agreed to join the Board as Chairman. Peter’s industry experience and leadership will be a great asset to Epwin as we enter the next phase of the company’s development as a public company. I am also pleased to welcome Andrew Eastgate to the Board. Andrew knows our business well and brings tremendous advisory experience. We look forward to working together as we continue to develop the Group.” The Group is the result of a merger in January 2012 between the Epwin Business and the Latium Business. The merger was effected by means of a new Epwin holding company acquiring Latium via share for share exchange. The Epwin Business was founded by Jim Rawson in 1976 as one of the first suppliers of UPVC windows into the UK. After a period as a listed the business in the nineteen eighties and nineties, Jim Rawson took the business private again to lay the foundations for the much broader based, low maintenance building products business that the Group is today. Since then Epwin Business has grown and developed both organically and by acquisition to become a stable and substantial player, selling a much broader range of low maintenance building products. From being a predominantly fenestrationorientated business before the takeprivate, with the acquisition of Swish Building Products, the Epwin Business began to diversify its product offering and subsequently played a role in consolidating the sector. The Epwin Business’s fabrication operation developed into a window profile systems manufacturer before widening its range of products to include cellular roofline and cladding extrusions, rainwater and underground moulding and extrusions, GRP and thermoplastic doorsets and glass sealed units.
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“The Epwin Business was founded by Jim Rawson in 1976 as one of the first suppliers of UPVC windows into the UK. After a period as a listed the business in the nineteen eighties and nineties, Jim Rawson took the business private again to lay the foundations for the much broader based, low maintenance building products business that the Group is today. Since then Epwin Business has grown and developed both organically and by acquisition to become a stable and substantial player, selling a much broader range of low maintenance building products.” The industry consolidation process led ultimately to a Merger with the Latium Businesses, owned by businessman and investor Brian Kennedy, in January 2012. This Merger created the current Group and gave Epwin a larger market share in its core markets as well as broadening its product portfolio and offering the opportunity to make synergistic cost savings. The Group has made significant steps in delivering post-merger synergies over the last two years, having successfully delivered on an initial program of factory mergers, cost savings and logistics optimisation to improve efficiencies and profitability. The Directors continue to review the Group’s operations and identify further efficiencies from the Merger. Employing in excess of 2,300 people, Epwin operates from approximately 1.2 million sq.ft. of leased production and warehousing space across the UK, with major facilities in Telford, Tamworth, Macclesfield, Scunthorpe, Paignton, Newton Abbot and Northampton. The group is structured in three primary operating divisions, designed to provide the most appropriate and relevant product offerings for its customers. These are the Building Components Division, Building Products Division and Window Systems Division.
The PVC-u products of today are a far cry from their early days with the industry now offering a surfeit in styles, shapes and opening configurations. Trade fabricator Bison Frames is no stranger to the latest developments in window technology having enjoyed the success of its Genesis Vertical Slider, a revolution in window design and manufacture. Using the latest in cutting edge design, Bison has created the ultimate partnership between modern technology and traditional craftsmanship. The Genesis Vertical Slider provides the perfect synergy between looks and performance too. Using intelligent technology, Bison were able to create a PVC-u window that uses traditional timber jointing methods rather than the typical 45 degree welded corner joints usually found on PVC-u windows, creating the very realistic effect of a traditional timber window. This traditional appearance is complemented with period look high security cam locks and sash buttons, run-through sash horns and a deep bottom sash rail, giving a truly traditional appearance and making Genesis the most authentic looking PVC-u vertical slider on the market today. Compared to its timber counterpart the Genesis Vertical Slider has all the benefits of a modern PVC-u window; minimal maintenance and minimal heat loss, achieving a Window Energy Rating of band A. The result is reduced environmental impact and reduced heating bills, saving money for the homeowner. The Genesis vertical slider is so well designed that it has for the first time been accepted for use in grade II listed buildings. Mark Tetley, Bison’s Managing Director said, “We wanted to develop a window system that would satisfy the aesthetic requirements of conservation areas and listed buildings, and the Genesis Vertical Slider has succeeded in doing that.” With its sophisticated styling and precision design, the Genesis Vertical Slider will compliment any traditional home, ensuring that residents of period or listed properties are able to enjoy the high thermal efficiency benefits and low maintenance of modern PVC-u without compromising on authentic period looks. And for installers looking to add value into their product offering the Genesis vertical slider is the perfect solution. Tel: 0800 138 3838 - www.bisonframes.co.uk
VBH Adds Glazpart Link-Vent to Range VBH has added the Glazpart Link-Vent to its selection of ventilators. Available in two sizes, 2500EQA and 5000EQA, the vent meets the requirements of Building Regulations Approved Document F1, and delivers similar performance to that of much larger vents, meaning more air throughput per mm. The design of Link-Vent’s internal opening flap allows the flap to be positioned to reduce draughts by directing air away from the occupants without reducing the air flow. Link-Vent is available in Screw fix or Clip fix variants. Screw fix can be used on PVCu, aluminium and timber windows, with the rounded ends allowing it to be rebated into timber frames if required. VBH advise that Clip fix vents are a good option for PVCu and aluminium windows, speeding up the fitting process as no screws are required. As well as the industry-standard white, brown, tan and black colours, Link-Vent can also be supplied in five printed or foiled wood grain finishes and a host of colours including Chartwell Green, Anthracite and Slate Grey and Cream. There is also the option to spray vents in any RAL colour to special order. VBH Marketing Manager Gary Gleeson commented ‘With the increasing popularity of wood grain and coloured profiles this is a real benefit to the window manufacturer, specifier and installer, not to mention the home-owner, as it allows the vent to blend in fully with the frame material. We’re particularly excited about the colour options and are delighted to be working with Glazpart as a nationwide distributor of their new Link-Vent.’ More on Link-Vent can be downloaded from www.vbhgb.com or can be requested by calling VBH Sales on 01634 263300.
Since December 2013, trading has continued to be in line with expectations, with revenues for the three months ended 31 March 2014 being approximately £62 million.
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August 2014 | www.glassnews.co.uk
WINDOWS
The UK’s Leading Industry Newspaper
A BEAUTIFUL FINISH FROM FRAMEXPRESS
Choice and performance once again proved the winning formula for leading window, door and conservatory fabricator, frameXpress Ltd on a recent refurbishment project on the Hertfordshire border.
As a high specification project the very latest in thermally efficient products was stipulated and providing these was pivotal for the company to win the contract. The property has been substantially improved with better soundproofing and a considerable reduction in energy bills since the installation thanks to the thermally efficient FS70 mm units and doors from the frameXpress range. After a subsequent evaluation the value of the property has increased considerably which
has pleased the homeowners who consider it a solid investment.
their properties as well as adding value to their homes.
FrameXpress has a well established reputation as a quality manufacturer of windows, doors and conservatories with a broad colour range of up to 16 foils. Customers comment that with more options available they are able to incentivise the consumer and yield considerable profit. In the current climate this is proving a popular option with homeowners who are looking to add a personal touch to
As a company that has a proven track record for providing exemplary standards the coloured foils can be delivered within a 3 week lead time, being available in either smooth or grained finishes. The broad colour portfolio includes Chartwell Green, Dark Red and Slate Grey as well as two woodgrain finishes.
The Irish Oak coloured foil was the product of choice for all windows and French doors at the impressive private home. The leading manufacturer won the contract, worth approximately £30,000, due to the high performance standards offered including A Ratings and Secured by Design accreditations.
Ian Davis, Sales Manager at frameXpress comments, “Our commitment to provide the most advanced products continues to bring positive results.” “As climate change, energy efficiency and consumer satisfaction remain priorities for the industry, we believe that it is essential to offer a broad choice of options that will meet the demands of homeowners.
Maintaining a traditional appearance was important to the homeowners who wished to reflect a period style throughout the property. This had to include not only all windows and doors but also a composite front door which needed to be manufactured in their chosen colour. The front door was manufactured with thumbturn bolt security providing added reassurance and reducing the amount of hardware required to secure the door when closed, which suited the homeowners who wanted the feeling of added security.
He concludes, “As the well informed consumer demands continues to demand more, we can offer our customers the support they need for individual projects such as this, that will meet those high demands.” For more information on the product range available from frameXpress please call 01952 581100 or visit the website www.frameXpress.co.uk. READER ENQUIRY No: 0814/0007
IT’S RAPID!
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10 HOURS TO REMOVE EXISTING AND REPLACE THROUGH TO PLASTERBOARD │ FAMILIAR SYSTEM - CLASSIC ROOF │ COMPLY WITH BUILDING REGULATIONS - NO RISKS │ VAULTED CEILING, INTEGRATED GLASS PANELS - NO EXTRA COSTS │ 70% OF CONSUMERS PREFER TO SIMULATED TILES Call Ultraframe on 0843 208 6941 or visit www.ultraframe.co.uk/livinroof for more information.
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www.glassnews.co.uk | August 2014
5
WINDOWS
The UK’s Leading Industry Newspaper
Mighton - First FSC Certified WPC Product supplier to the Timber Window Industry Mighton Products, headquartered in Cambridge, is celebrating after becoming the UK’s first company to offer Forest Stewardship Council® (FSC®) certified wood plastic composite (WPC) products to the timber window and door industry. The company, which is the leading manufacturer and distributor of products specially designed for timber sash and casement windows, can now supply WPC products under its FSC® certification – a UK first. FSC is an international, non-governmental organisation dedicated to promoting responsible management of the world’s forests. Mighton, who already holds FSC® certificate, is now able to offer WPC products under the accreditation. Mightonite™ is a mixture of durable plastic and timber flour that Mighton has used to develop a range of products suitable for the timber sash window, casement window and door industry. The FSC® certification authenticates the wood mixture, setting it apart from other WPC products. The company is launching a full range of the globally recognised FSC® approved WPC products. The umbrella product, Mightonite™ will be used to make Mightybead™, brought to market 18 months ago, and the newly launched Mightycill™ - making Mighton the first UK company to launch a range of WPC cills.
Mighton has trademarked both Mightonite™ and the products it makes, Mightybead™ and Mightycill™. The products are all extruded profiles and include: staff beads, parting beads, glazing beads and Cills for sash windows; glazing beads and Cills for casement windows; and thresholds for doors. Mike Derham, Mighton Chairman, said: “We’re pleased to bring the Mightonite™ range of products to the market, starting with our Mightybead™ and Mightycill™ ranges. We knew that we had a market-leading product on our hands and the fact that we have the UK’s first FSC® certified WPC products to the timber window trade is the icing on the cake. The benefits to the joinery trade are huge – Mightonite™ represents a new product for the industry, offering a highly durable, fully tested and FSC® certified alternative to traditional external timber beads and cills.”
MightyCill™ key features:
MightyBead™ key features:
• Standard Box Sash Cill Available
• Can be used on sash windows, casement windows and doors - any manufactured timber product that has beading in it
• New profiles added regularly • Very cost effective when compared to timber
Mightonite™ key features:
• Machines like timber
• Flame retardant
• Can be painted or stained
• Will not rot or distort
• Will not rot or distort
• Minimal growth/shrinkage when exposed to the elements
• No knots, shakes or splits
• Can be sawn, shaped and machined the same as timber
• Low tooling costs for custom Cill profiles.
• Can be fitted with nails, screws, adhesives • Can be painted or stained • Has no knots, shakes or splits • Custom tooling available (Mighton will produce tooling to specific profile/shapes at the lowest prices in the industry)
• Recyclable • Paint manufacture tested • Competitively priced • Peace of mind and longevity for joiners over other timber alternatives that will rot in time. Mighton’s product range is rapidly expanding and the company already has plans to develop this further. Mark Fortune, Managing Director added: “We’re committed to delivering innovative, high quality products to meet the ever changing needs of the timber sash window, casement window and door industry. If a customer can’t find what they need in our current range, we’ll work with them to create something bespoke.” www.mightonproducts.com
• Tried and tested for most major paint systems.
READER ENQUIRY No: 0814/0009
EASI-DEC JOINS THE GLASS AND GLAZING FEDERATION Easi-Dec, the working at height safety specialist has recently become an accredited member of the Glass and Glazing Federation (GGF). GGF represents companies who manufacturer, supply or fit glass and glazing products in the UK and internationally. The GGF is recognised by the Government and plays a large role in the setting of new standards and regulations, such as The Building Regulations, the rules that govern and control the way our buildings are constructed in the UK. Earlier this year, Easi-Dec went through the GGF’s rigorous member vetting process and is now recognised as a member of the
6
federation. Easi-Dec has a reputation for excellence in health and safety and has been relied upon to supply access platforms to the replacement window market for over 25 years. “We are delighted to announce that Easi-Dec is now a member of the GGF” commented Soni Sheimer, General Manager at EasiDec. “The federation promotes best practice and sets high safety standards, which are so important to be adhered to and recognised in the construction industry.” Easi-Dec’s Window-Dec product is a purpose designed access platform for the replacement window market. Its unique design incorporates a lifting mechanism
for supreme ease of safe window replacement. The safety solution is manufactured from non-corrosive aluminium and the design incorporates an innovative lifting system. The combination of an integral hoist and hinged aperture in the base of the platform enables windows to be attached at ground level before being safely lifted to the required height. When installers select access equipment there are a number of considerations and limitations to contend with: on site space, transportation, ground conditions and assembly can all pose problems. Window-Dec simplifies and safely solves these issues. Window-Dec
features individually heightadjustable legs which can cope with uneven or sloping ground. Lightweight, compact and portable, Window-Dec can be installed in less than 10 minutes and does not require any tools for assembly. Easi-Dec offers free demonstration of the Window-Dec in real access situations, arranged at either the Easi-Dec premises, company premises, or on site. In addition, free certified training for up to 8 people on the safe use of the equipment is provided with each Window-Dec sold, to be carried out at one of Easi-Dec’s national training centres.
For more information on the Easi-Dec range, please visit www.easi-dec.co.uk where full product information, pricing and specifications are available. For further details, please call 01767 691812 or email info@easi-dec.com.
READER ENQUIRY No: 0814/0010
August 2014 | www.glassnews.co.uk
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www.glassnews.co.uk | August 2014
7
WINDOWS
The UK’s Leading Industry Newspaper
Sheerframe proves
British is best
2014 sees Sheerframe, part of the Litchfield Group, celebrate 90 years in business. It’s a family-owned company and James Litchfield, its Chairman, is the grandson of the founder. It manufactures all its products for the UK market in the UK and it’s proud to fly the flag for British manufacturing, not least because Britishmade products have become an important selling point for many. But the UK manufacturing base is just a small part of a compelling package of benefits that Sheerframe offers. The company offers a complete product portfolio for all exterior building envelopes and its products are used in all market sectors including social housing, private housebuilding and domestic properties.
The latest addition to its range is the Sheerframe 8000 series window system. Thanks to its U value of just 0.8 W/m², all the windows in the series are compatible with all levels of the Code for Sustainable Homes up to and including Level 6, as well as
meeting both Green Deal/ECO and Passivhaus requirements. Alongside the 8000 series is the 6000 series, which is designed specifically for the new build sector, a fully reversible window system and a tilt and turn window system. The product range also covers composite doors, French doors and bi-fold doors.
But the range doesn’t stop there. When you put Sheerframe together with its sister companies, Masterdor and ICF Tech, it offers a total solution for the entire external building envelope. In short, Sheerframe’s product range makes your life easier. Its comprehensive product portfolio is backed by an equally strong service and support package. Sheerframe provides full training and technical support on its products and its proactive sales support programme helps to deliver new business opportunities in your chosen sectors. One of the things that Sheerframe is best known for is its commitment to sustainability, something that’s increasingly important to both homeowners and specifiers. Its windows focus on thermal efficiency and all its profiles are made using 100% lead-free PVC and calcium stabilisers, meaning they are environmentally friendly and totally recyclable. Ninety years in business is a significant achievement, but looking at Sheerframe’s offering is a clear indication of why it’s lasted so long. Tel: 01773 852311 - www.sheerframe.co.uk
“Its windows focus on thermal efficiency and all its profiles are made using 100% lead-free PVC.” READER ENQUIRY No: 0814/0012
0814/0013
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August 2014 | www.glassnews.co.uk
The UK’s Leading Industry Newspaper
WINDOWS
ISO Chemie likes to be beside the seaside! Securing a reliable window seal in demanding coastal weather conditions has been achieved for a new build project using ISOChemie’s high performance foam sealant tapes. Timber-clad ‘Merry Harbour’ house has been built at West Wittering located about seven miles south west of Chichester on the Hampshire coast. The property, which overlooks the Solent, will be exposed to the elements, particularly the ravages of wind-blown saltwater, so high performance products have been used to provide a reliable sealing solution for the Unilux triple glazed aluminium windows and bifold doors. A further benefit will be the foam tapes’ ability to accommodate movement of the timber framed structures without the cracking associated with silicone, creating a permanent ‘adjustable’ seal. ISO-Chemie’s ISO-BLOCO 600 and ISO-BLOCO One sealant tapes were specified and installed by Kenilworth-based JLH Bros Ltd, window and door installers specialising in the passive house market, to meet the airtight sealing, weatherproofing and thermal property requirements of the coastal location. The ISO BLOCO tapes have been used to seal the gaps between the window and door frames and the walls of the property. In some places the gap was as narrow as 4mm and as wide as 10mm, so a highly flexible, self-
expanding tape solution was chosen to prevent moisture ingress and provide a cost effective all weather seal. Paul Proctor, JLH’s managing director, said: “The coastal location meant we had to allow for extreme wind and weather patterns when installing and sealing the windows and doors. ISO BLOCO is easy to use and fit, expanding to fill the voids, and was the best available option for this project, providing a highly effective, long lasting solution.” Up to 70% cost savings can be achieved using the ISO-BLOCO One foam tape because it enables installers to seal windows from inside the building, avoiding the need to use time consuming and costly external access systems like scaffolding and ladders. The internal air tight seal has been tested at 1000 Pa pressure difference (20 times more than UK Building Regulations.) and found to give less than 0.01 m³ of air loss. At the same time, depending on tape width, it will also supply a U-Value of 0.55 and reduce sound by 45 dB, straight from the box. Quick and easy-to-apply, the self-adhesive ISO BLOCO 600 tapes can be used to seal joints ranging in width from 1mm to 42mm providing excellent thermal and acoustic insulation properties - it can accommodate a temperature range of -30° to +90° and is impermeable to driving rain with a minimum of 600 Pa, making it one of the best performing tapes in its class.
www.glassnews.co.uk | August 2014
Both tapes offer a single product ‘fit and forget’ solution for fast and effective sealing based around the European RAL principles of three level sealing - the inside seal area is more airtight than the external one, allowing any trapped moisture inside the joint, or within the wall, to escape outwards rather than into the building. The external seal area provides weather resistance and breathability, while the intermediate seal area provides extra thermal and acoustic properties and the internal one air tightness and humidity regulation. All three levels are designed to accommodate movement between the adjacent materials. Product complies with energy saving regulations (EnEV) on windows and doors as well as the RAL quality assurance association and is able to accommodate extremes of temperature changes – from -30°C to + 80°C. ISO-Chemie is one of Europe’s main producers of impregnated foam sealants, specialising in the manufacturer of foam products from polyethylene (EPE), polypropylene (EPP) and polyurethane (PUR) using the latest production techniques. More at www.iso-chemie.co.uk or email Peter Thompson p.thompson@iso-chemie. co.uk or Andrew Swift a.swift@iso-chemie.co.uk Tel: 01207 566874. READER ENQUIRY No: 0814/0014
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WINDOWS
GLAZERITE WINS SILVER FOR GROSVENOR WITH BESPOKE RAL WINDOWS Glazerite Windows Ltd and VEKA helped installer Grosvenor win a contract for nearly 800 windows by coming up with a silver grey Foiled frame. The RAL 7001 colour was specified to complement exterior cladding features on the project, a mixed development of Local Authority and affordable apartments with community centre at Primrose Bank, Oldham. Glazerite and VEKA answered the call with the Matrix 70 bevelled profile in the same grey to match the Cladding. Even the trickle vents were specially sprayed to match the frames. Now, with the first phase of 550 casement windows completed, Bolton-based Grosvenor has won the next contract for more than 230 windows in the next four blocks along with main contractor Wates Construction. Grosvenor’s Commercial Estimator Lauren Wilcox said the team were up against bad weather earlier in the year but were still able to complete one block of up to 70 windows per week as required. Glazerite Director Jason Thompson added: “This is quite an unusual RAL shade for a window foil and put to very imaginative use along with the cladding and other exterior features. With the help of VEKA, we were able to come up with the right combination product colour and all agree the result is very impressive.” The trade-only fabricator has always recognised the growing demand for colours and foils. It was the first to offer the entire VEKA Variations range across every available system, the first to make a white grain on VEKA profile and has undertaken a number of bespoke foil projects for installers in the past. Glazerite is VEKA’s largest UK trade fabricator and a prominent Network VEKA member, with a reputation for unsurpassed customer service as well as a comprehensive product range. The company offers a fully nationwide service based on manufacturing units in Northants and Greater Manchester and a distribution hub in Bristol. www.glazeritewindows.co.uk
The UK’s Leading Industry Newspaper
Sheerframe
invests to enhance customer offering
Sheerframe, part of the Litchfield Group, has recently made a number of significant investments in its Nether Heage manufacturing site near Derby. Gary Doxey, Sheerframe’s Marketing Manager said, “We’ve invested in several key areas in order to improve efficiencies and extend our environmental commitments.” Firstly the company has invested heavily in new extrusion dies. Gary says, “We believe in continual investment in plant and machinery to ensure we’re using state of the art equipment that maximises our efficiencies and enhances the quality and consistency of our products. This approach helps secure our own reputation as well as the reputation of our customers.”
Gary explains, “We believe in producing environmentally sustainable windows and doors and that means examining all areas of the business to make sure they measure up. All our products for the UK market are manufactured in the UK to reduce transport emissions. They are also 100% lead free in composition and only contain calcium organic stabilisers. But we also need to consider the environmental impact of our manufacturing processes. We have recently set even more stringent KPIs in relation to our environmental commitments and have made changes and investments to help meet these. We have recently introduced a new heating management system that will dramatically reduce our CO2 emissions. We have also changed the way we manage our waste to ensure that nothing goes to landfill.”
Tel: 01773 852311 – www.sheerframe.co.uk
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Think again!
For anyone that has an appreciation for traditional window design, run-through sash horns are one of the standout features on any timber box sash. They add that extra piece of design flair to the frame and are one of the quintessential elements of a 19th century timber sash window.
Unfortunately for companies that manufacture PVC-u vertical sliding sash windows, run-through horns are one of the most difficult features to emulate. Shaping a PVC-u frame to mimic the subtle curve found on a sash horn is easier said than done, and historically fabricators made do with bolt on horns instead. While these are absolutely fine in many circumstances, for clients that need the window to look exactly like a timber original, bolt-on horns can stick out like a sore thumb.
Alongside the investment in extrusion technology, Sheerframe has also been investing to ensure that it extends its commitment to the environment in all areas of the business.
Sheerframe celebrates its 90th anniversary this year. But as this investment shows, the company is still excited about exceeding customer expectations and setting ambitious targets that place it at the heart of sustainable business practices.
READER ENQUIRY No: 0814/0016
Think all run-through sash horns are the same?
READER ENQUIRY No: 0814/0017
Willie Kerr.
Recognising a big gap in the market for an authentic looking run-through sash horn, Roseview Windows developed one in 2011. The run-through horn proved immediately popular with installers targeting the higher end of the market, and resulted in our windows being accepted in numerous conservation areas. Since then, several companies have launched their own run-through sash horn. While some of these do look impressive, it’s important to remember that not all sash horns are the same and you should be aware of the differences before you buy. Many of the other run-throughs on the market cover up the milled edges with a very prominent end cap. This is a big giveaway and can spoil the look of an otherwise well-made window. It is something a conservation officer or discerning consumer is likely to pick up on, and can act as a sales barrier for the installer. The Roseview version meanwhile has a flush cap that doesn’t wrap around the front of the sash horn – it’s almost invisible and you can barely tell it’s even there. This is one of the main reasons our products have been accepted in over 30 conservation areas and our Ultimate Rose window scooped New Product of the Year at the G-13 awards.
Roseview’s run-through sash horn.
“Recognising a big gap in the market for an authentic looking run-through sash horn, Roseview Windows developed one in 2011. The runthrough horn proved immediately popular with installers targeting the higher end of the market, and resulted in our windows being accepted in numerous conservation areas.”
If you would like to see the difference for yourself, please get in touch and I will be happy to send you further information or give you a product demonstration. Willie Kerr, Managing Director, Roseview Windows. For more information call Roseview on 01234 712 657 or visit www.roseview.co.uk.
READER ENQUIRY No: 0814/0018
August 2014 | www.glassnews.co.uk
A sash window
for any budget Whether you have a premium project that demands the market’s most authentic sash window, or a new development that needs something more price-sensitive, Roseview Windows have the right product for you.
Ultimate Rose
Ultimate Rose Full mechanical joints, run-through sash horns, the industry’s slimmest sightlines – this window won a G13 award for being the most authentic on the market. Heritage Rose
Charisma Rose
We manufacture three PVC-u sash windows, meaning you can cater for a wide range of budgets and applications. We deliver nationwide and offer full technical back-up and marketing support, giving you all the ammunition you need to succeed in the lucrative sash window market.
Heritage Rose Authentic features including the industry’s slimmest sightlines and a deep bottom rail – very popular among high-end discerning homeowners. Charisma Rose A contemporary sash window – ideal for new build or commercial contracts.
Scan Here
Call our new business team today on 01234 712 657 E: trade@roseview.co.uk www.roseview.co.uk Follow us: twitter.com/roseviewwindows Yardley Road Industrial Estate, Olney, Bucks, MK46 5EA
0814/0019
www.glassnews.co.uk | August 2014
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WINDOWS
The UK’s Leading Industry Newspaper
PASSIVHAUS PERFECTION FOR PROFILE 22 & POLAR WINDOWS
SPECTUS SIGNS NEW BUSINESS CUSTOMER ADM WINDOWS
Profile 22 Approved Commercial Manufacturer Polar Windows has completed a truly innovative refurbishment programme for Kirklees Council and its ALMO (Arm’s-length management organisation), Kirklees Neighbourhood Housing (KNH) supplying 150 replacement windows, specified in-line with the principles of Passivhaus. Formerly Richmond Flats, Harold Wilson Court on Leeds Road in Huddersfield is an 11 storey building comprising 43 one-bedroom flats. When the tower block was originally earmarked for refurbishment the target was for affordable warmth and cheaper energy costs for its residents. Yet on receipt of funding from the Yorkshire & Humber European Regional Development Fund Programme 2007 -2013 as part of the BIG Energy Upgrade programme, KNH was able to complete elements of the refurbishment in line with the principles of the Passivhaus standard. As part of the original brief the windows needed to achieve a U-value of 1.4 W/m2k but under the guidelines of Passivhaus the windows had to get down to a reading of 0.8 W/m2k. Main contractor, Clugston Construction Ltd was charged with procuring a product which met the designated U-value while also achieving a wind load capacity of 2000Pa; Polar Windows was the only company to tender which said that this was possible. Rob Hawkins, commercial business manager for Polar Windows explains how the team reached a solution: “Ordinarily, to gain a 0.8 U-value we would remove the steel or aluminium reinforcement in the frame but in this instance, without the reinforcement and with no additional support the window wouldn’t be able to withstand the wind load pressure experienced at such a height. “We developed a product that would not only achieve a low U-value and wind load capacity but one that would also allow us to create quite large windows. This meant that the new windows would have a two-fold benefit for the residents – they would be draught-free and thermally efficient, and they would also
let more light into the rooms; an important factor for resident well-being.” It was crucial during the technical design of the window system that Rob, Polar Windows’ contracts manager Carl Taylor, and site supervisor Mark Lee liaised with the other sub-contractors and suppliers to head-off any potential issues. For example the EWI in some areas of the building was up to 250mm thick and this had to be factored in to when designing the window and planning the installation. The solution was a triple-glazed casement window reinforced using a bolster bar fitted to the outside of the frame but inside of the mullion. In addition to the 150 replacement windows, Polar Windows supplied balcony doors which had to adhere to the same wind load capacity and U-value as the windows; fire entrance doors and a bespoke roof access door. The fabricator also had to install a Profile 22 curtain walling system into the stairwell area. For more information please visit www.profile22.co.uk. READER ENQUIRY No: 0814/0020
Spectus Window Systems has spotted the potential in new start-up company ADM Windows, signing a sole supply agreement with the Sheffield-based business for its flagship Elite 70 system. ADM Windows was launched earlier this year as a sister brand to established Warwick Development Specialists, a loyal and long-time Spectus Vertical Slider customer. ADM Windows chose the Elite 70 system as its profile of choice in response to customer demand; the team behind Warwick Development Specialists recognised that its Vertical Slider customers increasingly required a match-up option. The Elite 70 system does just that, enabling customers to fabricate windows, doors and sliding patio doors. The support of the wider Spectus offering also played a part in securing the deal, “With Spectus Window Systems we can buy all of our profile and hardware from one place which makes ordering far easier,” comments Melanie Wardle, co-owner of ADM Windows. “We know from our experience with Warwick Development Specialists that everyone at Spectus is on hand when we need them; whether it’s for product information or questions about energy ratings. They provide us with a one-stop-shop. “We have been in this industry for many years and there are many things that once learnt,
you never forget. We stick with tried and tested products, and trustworthy suppliers are an absolute must.” It’s a case of so far, so good for the new business; there has been a steady turnover of frames passing through the business since it opened its doors in February. The team has also secured a number of new trade customers, all of whom have reacted positively to the product. There has also been a noticeable amount of interest from existing Vertical Slider customers via its sister company. Speaking about the new business signing, Spectus Windows Systems sales director, Chris Powell said: “It is an exciting time for ADM Windows and we’re pleased to be a part of this new venture. We have worked with Melanie and her team for many years and it is encouraging to see her, and ADM Windows co-owner Aaron Fountain, once again invest in a Spectus product.” “We are looking forward to supporting them over the coming months and helping them to achieve success in year one.” Think Red.Think Spectus. #TeamRed Tel: 01952 283344 - www.spectussystems.co.uk READER ENQUIRY No: 0814/0021
UK WINDOW SYSTEMS INVESTS IN NEW CNC CORNER CLEANER REHAU fabricator UK Window Systems is investing in a new Rotox CNC corner, transom and cross weld cleaning machine for its new 30,000 sq ft factory in Stoke.
The machine, supplied by Winmac UK, will enable UK Window Systems to maintain the quality and efficiency of its window production as it expands capacity in the new factory to 800 frames per week.
“We are determined never to compromise on product quality though no matter how big we grow so machines like the new corner cleaner will be essential in helping us to maintain and even improve our quality performance.”
It will be used to clean joints and produce Y grooves in frames manufactured in the REHAU TOTAL70 system, speeding up production and delivering consistent levels of quality and accuracy.
UK Window Systems’ new factory is a true One Stop Shop with a trade counter and showroom all on one single dedicated site.
Richard Barlow, Director at UK Window Systems, said: “Our overall aim with all this new investment is to improve efficiency and enable us to make the next step up in terms of volume and output.
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The company has just relocated to the new factory from four separate sites around Stoke and hosted an official Open Day for customers on Monday 14 July. READER ENQUIRY No: 0814/0022
August 2014 | www.glassnews.co.uk
BI-FOLD FOCUS
The UK’s Leading Industry Newspaper
Dekko launches giant Monorail
Patio Door from Deceuninck
Dekko Window Systems, the leading Cheshire-based fabricator, has recently expanded their range of products aimed at the higher end of the market, with the addition of the Monorail Patio Door from Deceuninck. The popularity experienced with the Residence 9 window, as well as a general increase in demand for upmarket products, prompted Dekko to add the aluminium look-alike door
Kurt Greatrex, Dekko’s Sales Director commented: “This new product will allow our trade customers to target both homeowners and the commercial segment, enabling them to win more business. The premium PVC-u patio door delivers excellent weather performance without compromising on aesthetics, making it the perfect choice for those newly revived renovation projects aimed at adding real value to properties”.
“The premium PVC-u patio door delivers excellent weather performance without compromising on aesthetics, making it the perfect choice for those newly revived renovation projects aimed at adding real value to properties.”
The Monorail Patio Door was a total success at the FIT Show, and Kurt did not miss the opportunity to introduce the product to existing and potential customers. Kurt added: “We had a lot of interest from visitors keen to find out more details about our newly launched
The luxury sliding door, which can be manufactured up to 6 metres in length with the three pane option and 4.5 metres with two panes, is available from Dekko in standard colours (White, Golden Oak, Rosewood, Cream, Irish Oak and Anthracite Grey), mixed combinations (Golden Oak on White and Rosewood on White), as well as in Colour 360 Anthracite Grey. The latter is Deceuninck’s new colour configurator which allows the frame to be coloured the same on all four sides, including the rebate.
product. Like Residence 9, the Monorail Patio Door is showing all the right signs in terms of interest from our customers. The market is now ready to absorb these higher end products, and we’re prepared to satisfy the demand”.
With this new addition, Dekko aims to help its customers take full advantage of the opportunities in the current market.
to their portfolio.
Tel: 01614060055 or visit www.dekkowindows.com. READER ENQUIRY No: 0814/0023
Kurt Greatrex, Sales Director Dekko.
0814/0024
Traditional or contemporary...there’s no need to compromise Whether you’re looking for a traditional patio door, or a contemporary bi-fold, Liniar has a design for you: Both types of door feature Liniar’s multi-chambered, thermally efficient, lead-free profile; Both can be fitted with triple glazing for an even lower U-value Both offer slim sightlines for an unparalleled appearance Both available with optional aluminium low thresholds
Both available in the full Liniar range of great colour options Both strong, secure and fully cycle tested Both come with full installation guides and video support
Both available with Liniar ModLok™ technology
The only problem is - which one to choose? Find out more at www.liniar.co.uk or call us on 01332 883900 www.glassnews.co.uk | August 2014
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BI-FOLD FOCUS
The UK’s Leading Industry Newspaper
The combination of VEKA innovation and Modplan service means the Imagine Bi-Fold Door is proving a winner In advance of the launch of the Imagine Bi-Fold Door later this month, Modplan has revealed that interest in the product has been extremely high, with many leads and enquiries coming through.
Chris Reeks, Modplan’s Sales Manager, said, “The interest has been phenomenal. The Imagine Bi-Fold Door represents a new generation of bi-fold doors and will set the standard for some years to come. People are excited because the door has been developed in the UK for the UK market and has been designed from the ground up with every element newly created and no ‘making do’.”
Imagine took centre stage at the FIT Show, where Chris saw first-hand the interest it attracted. “I was always confident Imagine would take the market by storm and the reaction to it at the FIT Show proved I was right.” The Imagine Bi-Fold Door offers excellence in every area, so it’s hardly surprising that Chris had such confidence in it. Highlights include the contemporary, clean look with slimmer sightlines and outstanding thermal efficiency (it achieves the highest DESR ratings available and when triple glazed has a U value of less than 1.0). The door is fitted with custom-designed ERA hardware which is backed by the ERA 5* Security Guarantee for homeowners and the door is PAS24 and Secured by Design accredited as standard, with no modifications required. While the door has a wealth of attractions for homeowners, installers will also find it has been designed to help them too. The option of a fully welded or mechanically jointed outerframe makes it ideal for difficult to access properties. The hinges are fully adjustable in situ, while the 2D adjustable lock means there’s no need to remove the sash to adjust it and makes it quicker to set
in the factory. The corner block self-locating top and bottom hinge and roller unit mean no jig drilling and less work because the only drilling required is on the centre sash. Modplan is amongst the first VEKA fabricators to be trained in the new door, which will be manufactured in a dedicated facility at the company’s Newport headquarters. The first doors will leave the facility in midJuly. Add Modplan’s famous commitment to service and quality control to the benefits of the Imagine door and you have a compelling package that will enhance any portfolio, which is no doubt why it is proving so popular. Modplan manufactures and provides a comprehensive range of products that includes three VEKA profiles, a vertical slider, composite doors, PVC-u and aluminium patio and bi-fold doors, conservatories, the Vertex solid tile-effect roof and glass and polycarbonate conservatory roofs. For more information on any of Modplan’s products, including the revolutionary Imagine Bi-Fold Door, simply Ask the Man from Modplan. Tel: 01495 246844 - www.modplan.co.uk READER ENQUIRY No: 0814/0025
0814/0026
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August 2014 | www.glassnews.co.uk
The UK’s Leading Industry Newspaper
BI-FOLD FOCUS
Imagine - another industry first for The VEKA UK Group
The VEKA UK Group’s NEW Imagine Bi-Fold Door has become the first PVC-U Bi-Folding Door in the UK to attain a British Standards Kitemark.
Mark Barsby, Head of Technical at The VEKA UK Group explains: “A lot of preparation went into launching the Imagine Bi-Fold Door at The FIT Show and we wanted to ensure that we ticked all the accreditation boxes in time for the show. We were therefore extremely proud to be presented with our BSI Kitemark Certificate by Lorraine Balch, our BSI Scheme Manager on the first day of the show. “With its BSI Kitemark certificate, the Imagine BiFold gives manufacturers,
“The Imagine BiFold Door hardware was developed in conjunction with ERA with homeowner security at the top of our agenda.” installers and consumers alike the peace of mind that performance and security need not be a compromise on Bi-Fold Doors. “In order to meet the exacting industry standards and achieve a BSI Kitemark, Imagine has successfully been tested to BS 6375-1, Weather Performance and BS 6375-2, operation and strength characteristics, along with Notified Body Test reports showing thermal performance for CE Marking. To complete the story, the Imagine Bi-Fold Door has achieved PAS 24, Enhanced Security. Through achieving third-
www.glassnews.co.uk | August 2014
party certification by notified body BSI and gaining a BSI Kitemark, the Imagine Bifold has also been awarded the Secured By Design accolade. “The Imagine Bi-Fold Door hardware was developed in conjunction with ERA with homeowner security at the top of our agenda” adds Mark. “PAS 24 is achieved with standard hardware on the door, no expensive addons or hardware upgrades are required. To complement this and close the loop, approved installers are able to offer the comprehensive ERA 5 Star Home Security Guarantee”. Ever the industry leader, The VEKA UK Group is setting new standards with its Imagine Bi-Fold Door System.
0814/0028
For more information, visit www.vekauk.com/imagine, email salesenquiry@veka. com or call 01282 725390. READER ENQUIRY No: 0814/0027
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Bi-Fold BI-FOLD FOCUS
The UK’s Leading Industry Newspaper
With nearly 70,000 google searches every month,
interest in bi-fold doors is still growing...
Howard Hirst, Sales Director for Liniar, looks at the continuing growth of the bi-fold door market and considers what fabricators and installers need to do to win more than their fair share of work, in what is easily the biggest growth area the fenestration industry has seen for many years.
All the solutions “At Liniar we believe we have all the solutions our customers require to meet this demand. We were the first to develop a bespoke PVCu bi-fold door. Without doubt, this was market leading – it gave our fabricators and their installers something which the rest of the market has been playing catch-up on ever since, and it is why they continue to win more than their fair share of work.” “But it hasn’t stopped there. We have just pushed the boundaries of product development once again with another new incarnation of the bi-fold door concept. The Liniar ModLok™ bi-fold door is designed to take our fabricators into new areas and to enable them to access an even wider part of the market. It comes with a fully patented aluminium exoskeleton, meaning that PVCu bi-folds can now compete with their aluminium counterparts. As with all our products, it has been designed with a wide range of USPs to give something to the full range of our potential client base”.
A vast array of colours
“When I was looking recently at the size of the UK market for bi-fold doors to assess its potential for Liniar fabricators and their installers, I was stunned to discover the number of times the phrase ‘bi-fold door’ or some other derivative is searched upon each month. It is nearly 70,000* times - month in, month out – and increasing. On the surface of it, this is fantastic news; for the first time in a long time the industry has a genuine ‘new product’ which the consumer market has really bought into”.
A sign of the times “As we know, the bi-folding door is very much a sign of the times; the product has come along at exactly the right time as consumers driven by the endless number of home makeover TV programmes, exhibitions, and magazines seek to fulfil more of a ‘life-style homes’ approach to their property”. “But ‘bi-folds’ has also become an all-encompassing term; not everyone searching on Google is simply looking for a standard bi fold door to fit into their domestic property. Everyone from major house builders to self builders, commercial developers to private residents, is using the term, and they all have very different needs.”
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“Our range of bi-fold doors also comes with the widest choice of colour options available. The market generally continues to see a significant upward growth in the percentage of products sold which are coloured. Not only has the percentage gone up, but in equal measure the breadth and variety of colours demanded has also increased significantly and will continue to do so. It is simply not practical to think that we can accommodate the demand for colours on our standard range of products but not offer them on our bi-fold door range at the same time. Perhaps it is even more important to do so, given the nature of the applications where these products are installed. Consumers, whether residential or commercial, have a picture in their mind and an expectation when they
“All Liniar products are fully tested, and continually tested, to ensure that they remain robust in application and use. These are not products which can simply work on the drawing board; they have to work out there in the market. All our components are designed specifically to work together, and to continue operating together for the lifetime of the product.” August 2014 | www.glassnews.co.uk
Boom! The UK’s Leading Industry Newspaper
think of a bi-folding door. Anything other than being able to meet those expectations fully will be deemed by them to be disappointing.”
Tried and tested products are essential “Having bespoke designed, tried and tested technical products, knowing how to manufacture them, and most importantly knowing how to install them is critical to being successful in the bi-fold door market and to being able to meet these different needs.” “Compared to windows and standard doors, bi-fold doors are more complicated. They have more moving parts, tolerances are much tighter, and the installation is absolutely critical. The nature of the product from a technical point of view dictates that precision is required at all stages, from survey through manufacture, and finally the installation itself.” “All Liniar products are fully tested, and continually tested, to ensure that they remain robust in application and use. These are not products which can simply work on the drawing board; they have to work out there in the market. All our
www.glassnews.co.uk | August 2014
BI-FOLD FOCUS
components are designed specifically to work together, and to continue operating together for the lifetime of the product. Our on-going cyclic testing programme ensures that we, our customers, and all of their customers regardless of market sector can be confident that our products will remain as functional throughout their life-cycle as they are on day one.”
Liniar fabricators and installers can fulfil every customer requirement “The point is this: fabricators and installers of the Liniar bi fold door ranges can genuinely offer something for every single market sector; they have a product which is suitable for every application and for every single opportunity which arises.” “They can fulfil opportunities generated from the direct consumer to the most detailed large scale development. The breadth of the Liniar range means that our fabricators and their installers can truly access more than their fair share of the market potential. They know that whatever the requirement of potential clients amongst the 70,000 Google searchers each month, they can be confident in the knowledge that they can readily satisfy their demand.”
Howard Hirst – Liniar Sales Director * Source: Google Adwords with UK search terms including ‘bi-fold’ as at 18 July 2014. READER ENQUIRY No: 0814/0029
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BI-FOLD FOCUS
The UK’s Leading Industry Newspaper
Hungry for THE BI-FOLD
Aluminium has come a long way since the eighties. No longer blighted with performance issues, it’s an increasingly popular frame material for windows and doors. Glass News speaks to Andy Thomas, Sales and Marketing Director at Customade, about why aluminium bi-fold doors have taken the market by storm. The bi-fold door has become the hero in the domestic glazing industry. How big is its potential? Its potential is huge! Bi-folds have become one of the top home improvement products and have demonstrated a very healthy growth since 2012. According to Palmer Research, the number of bi-fold installations will peak this year at 30,000, representing a growth of more than a third in just three years, which is pretty impressive. Aluminium accounts for a growing share of the bi-fold market. This high-end product has
“Rising property prices have led to record stamp duty rates with the Treasury making a staggering £27 million a day from the sale of homes. In this distorted housing market, many families decide that it’s cheaper to invest in their current home and avoid the hefty tax.”
become a popular choice for homeowners and specifiers, particularly in projects where price is not the main factor to consider.
Why is aluminium on the up? Aluminium has enjoyed a complete revival across all areas of the glazing industry and has certainly made its mark in bi-folds. One of the main reasons for the increasing popularity of the aluminium bi-fold is because it is an aspirational, designer-style product. Homeowners are more confident to invest in their homes than they were during the recession and are prepared to pay a higher price for a product that will add value and create a sense of space and light. We have a growing number of customers coming on board who once fabricated frames themselves but have struggled to remain competitive within the marketplace. Many of them are diversifying into premium materials like aluminium, which offer lucrative returns for them. These trends have led to our biggest year yet for bi-fold doors. We are currently manufacturing 40 bi-fold doors a week and are well on course to produce 50 doors a week by the end of 2014. To satisfy increasing demand, we have made a considerable investment and expanded our bi-fold manufacturing facilities by nearly 2000 square metres.
Has the property market had an influence? Yes, I believe the state of the property market has been a key driver. Homeowners are more likely than ever to invest in their properties as the cost of moving increases. Rising property prices have led to record stamp duty rates
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How does aluminium rate against PVC-U? Aluminium is the perfect material for bi-fold doors. It combines strength in a lightweight structure, which weighs far less than steel. Aluminium frames are slimmer than their PVC-u and timber counterparts too. This allows the maximum amount of glass to be used to give the best views of the outside without a clumsy profile spoiling the line of sight. Frames are much more thermally efficient nowadays, benefitting from a polyamide thermal break to achieve impressive U-values.
with the Treasury making a staggering £27 million a day from the sale of homes. In this distorted housing market, many families decide that it’s cheaper to invest in their current home and avoid the hefty tax.
Is the bi-fold a good investment? In a slower moving housing market, homeowners are less motivated by the price of home improvements and more so by the desire to install higher specification products in a home they plan to stay in. Many home experts are recommending bi-fold doors as a solid investment to make. And when integrated into a large modern extension, few improvements top bi-folds for adding value, giving a property the ‘wow’ factor and seamlessly connecting the home and garden together.
The versatility of powder coated aluminium opens up greater choice for the homeowner. At Customade, we offer hundreds of RAL colours in matt, satin and gloss finishes. We also stock a large range of popular colours, such as white, black and grey, which are available on a fast lead time from just 12 days.
And the future? Looking ahead, there are plenty of opportunities for installers to take advantage of the growing consumer appetite for this product for many years to come. When you consider everything the aluminium bi-fold offers extensive glazing, high strength to weight ratio, low maintenance and great looks - there’s little doubt that it will continue to thrive. Tel: 0800 0094 203 www.customade.co.uk READER ENQUIRY No: 0814/0030
August 2014 | www.glassnews.co.uk
No 3.Rio An elegant flat roofed orangery with glazed lantern
collection
A choice of 6 stunning orangery designs
0814/0031
Synseal’s range of innovative orangery solutions are designed to evoke traditional building methods yet utilise the very latest materials and construction techniques to deliver precise detailing and unrivalled aesthetic appeal, whilst ensuring speed and ease of installation. Utilising proven roof glazing assemblies constructed from one of Synseal’s market-leading conservatory roof systems, K2 or Global roof, these orangery design solutions can be specified with total confidence.
Synseal Orangery advert Rio 2014 No 3 Glass News.indd www.glassnews.co.uk | August 2014
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01623 444390
Contact us for more information on Synseal’s 6 orangery solutions info@synseal.com | www.synseal.com
25/06/2014 11:31
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BI-FOLD FOCUS
The UK’s Leading Industry Newspaper
Dave Cheetham is appointed as NW Rooftech & Alutech’s
Sales Manager
CUTTING EDGE’S FIRST NEW WAVE Cutting Edge UPVC Frames & Roofs has become the first fabricator in the UK to manufacture the new Deceuninck New Wave Slide and Swing Door, which they claim can do things that bifolding doors can’t. The market for bi-folding and large patio doors is clearly buoyant, yet the Slide and Swing door offers something truly unique. It is a new-generation multi-pane door that enables homeowners to maximise their living space. It can transform ordinary rooms, opening up spaces between rooms or between the home and the conservatory or garden, in a way no other ‘patio’ door can do. The unique system allows for greater flexibility in opening options as the panels just slide and swing into place. The first panel is fixed and can be on either side of the opening and then the second and subsequent panels slide up to the first panel and click into place. Each panel then swings open and is stacked in a parallel manner, offering full use of the opening. When fully closed, the doors interlock together and provide impressive levels of security and weather performance.
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There’s no unsightly external hardware and this innovative door system is available from Cutting Edge in Deceuninck Traditional 2500 profiles in a wide range of foiled finishes including white, cream, chartwell green, irish oak, golden oak, rosewood, nut tree, anthracite grey and black ash, along with a full range of finishing trims. The colour offering is further extended with the availability of Colour 360, the first of a new generation of ‘all over colour’ with a textured matt finish in anthracite grey, silk grey, cream, cement grey, cement grey on cream and anthracite grey on white. Richard Hammond, sales and marketing director of Cutting Edge comments: ‘We’re thrilled to be the first Deceuninck customer in the UK to manufacture this dedicated New Wave Slide and Swing Door, which we believe is the best multi-pane door solution currently in the UK. We’re actively looking for new customers to experience this exciting product along with our other product offerings from Deceuninck.’ For further information about the new Deceuninck New Wave Slide and Swing Door or becoming a Deceuninck installer with Cutting Edge then call the sales office on 01782 599955 or e-mail sales@ cuttingedgewindows.co.uk. You can also see their website at www.cuttingedgewindows. co.uk or add to their Twitter following @ CuttingEdgeUPVC. READER ENQUIRY No: 0814/0032
Leading conservatory roof manufacturer, NW Rooftech has just announced that it has appointed Dave Cheetham as its Sales Manager. Andy Ingman, NW Rooftech’s Director, said, “We are delighted that Dave has joined our team, not only because he shares our commitment to delivering excellence but because he has many years’ experience in conservatory roof sales which will further support the company’s growth strategy.”
giving him knowledge of a wide range of fenestration products. Dave says, “I am delighted to have joined NW Rooftech at such an exciting time. The company has recently invested in NW Alutech, their aluminium division which now offers aluminium bifolding and slimline patio doors. Combined with their K2 conservatory roofs and orangery products through NW Rooftech, it allows installers to purchase their aluminium and roof requirements under one single supplier. I’m proud to be joining them and excited about their future plans.”
Dave Cheetham has a great deal of industry experience and will be well known to many thanks to his extensive expertise. Prior to joining NW Rooftech he worked for Four Seasons Conservatory Roofs and Sash UK
Tel: 01704 222707 - www.nwrooftech.co.uk
As Andy says, Dave’s appointment will allow NW Rooftech to develop its conservatory roof sales throughout the UK while growing the NW Alutech division. The company, which has been established for over 16 years, has developed from a North West based operation to a national trade supplier. Andy concludes “Dave’s industry experience and enthusiasm creates opportunities to further strengthen our market penetration.”
READER ENQUIRY No: 0814/0033
August 2014 | www.glassnews.co.uk
0814/0034
It’s time to get smart! With and , we offer an impressive two week lead time on all our bi-folding and sliding doors, from date of order, to you onsite. All our doors are fabricated within our own factory, giving you ultimate service and ultimate control.
You can rely on us! We also manufacture K2 Roofs, including Orangeries and the K2 Capella. Need a Solid Roof? Try us on style, price and quick turnaround time! Call Dave today for a quick quote and for further details on our full product range! T: 07867 472176 | E: davec@nwrooftech.co.uk
SLIDE - SLIMLINE SLIDING DOORS
VISOFOLD - SLIDE FOLDING DOORS
• Bespoke finishes to suit your installation
• Sashes can be glazed with a range of double or triple sealed units up to 38mm
• Full RAL colours available • Triple Track Option will give your sliding door a wide opening aperture • All aluminium profiles feature polyamide thermal barriers and will accept a range of glazing options up to 28mm • Slide doors feature handles in a range of standard colours and an attractive bullet nose meeting style
*Conditions apply.
T: 01704 222707 F: 01704 896569 | E: info@nwrooftech.co.uk
• Threshold options available to give improved weather performance • The option of folding back internally or externally, with a wide choice of sash configurations • Huge range of colours including dual colour, realistic wood and metallic paint options • 25 Year Paint Finish Guarantee* • High security multi-point locking mechanisms, shoot bolt locks on floating mullions and internally glazed sealed unit • White/Standard Grey available within 2 weeks of order*
Northwest Rooftech Ltd | 88-90 Ralph’s Wife Lane | Banks | Southport | Lancashire PR9 8ER
www.glassnews.co.uk | August 2014
21
BLINDS & SHUTTERS
The UK’s Leading Industry Newspaper
Window Dressings Help Homeowners to
Reduce Energy Bills Whether driven by a desire to keep the costs of energy bills down or limit our impact on the environment, everyone is looking for ways to make their homes more energy efficient.
The majority of household energy budgets are being spent on temperature regulation, but simple changes throughout the home can have a real impact, not only in reducing the financial costs, but the environmental costs too.
According to the latest government Price and Bill Impacts Report, which reviews the cost and usage of domestic gas and electricity, the average household bill has risen by 41% and 20% respectively since 2007 and shows little sign of slowing down. There certainly seems to be no indication that prices will be reduced.
Changing energy suppliers to a fixed-rate tariff, installing loft insulation and simply fitting lights with energy efficient light bulbs or turning down the thermostat a couple of degrees, all make a difference in the course of a year.
A number of measures are being taken by homeowners to limit their fuel expenses.
However, the majority of heat loss experienced can be attributed to windows. Replacing or upgrading windows can be a very costly affair, especially if you live in a conservation area and although newer glazing panels are more efficient in retaining heat, it will be years before the cost of installation will be recovered by energy bill reductions. A far more efficient and low-cost alternative is to fit windows, particularly those in conservatories, with wellfitted blinds or shutters. Development in fabric technologies mean that quality internal blinds and shutters are well equipped to regulate the temperature of any room. Research into the effectiveness of conservatory blinds carried out by Glasgow Caledonian University and backed by the British Blind and Shutter Association found that well-fitted, internal blinds and shutters could reduce heat lost through glazing by as much as 40%, which could mean substantial reductions in household heating costs and carbon emissions. Window shutters and conservatory roof blinds from Thomas Sanderson are particularly effective where large expanses of glass, such as those in sunrooms and conservatories, are fitted properly. Look for:
“Replacing or upgrading windows can be a very costly affair, especially if you live in a conservation area and although newer glazing panels are more efficient in retaining heat, it will be years before the cost of installation will be recovered by energy bill reductions. A far more efficient and low-cost alternative is to fit windows, particularly those in conservatories, with well-fitted blinds or shutters.” 22
• Shutters made from lightweight PVCu and blinds which are made from double-layered energy smart fabrics are the most effective window treatments for insulation. In addition, they block excessive sunlight out during the summer months which will reduce energy bills by limiting the need for fans and air conditioning. • If you have children at home, opt for cordless or automated, remote controlled blinds which make it safe and easy to regulate the temperature in a room from anywhere in the house, especially in glazed areas that are hard to reach such as conservatory roofs and Velux windows. • Spend a little extra and get any shutters or blinds installed by a professional. In order to maximise their insulation properties, it is vital than they are well-fitted. • Choose a style and colour that is aesthetically pleasing; wellmade blinds and shutters will last decades.
“Research into the effectiveness of conservatory blinds carried out by Glasgow Caledonian University and backed by the British Blind and Shutter Association found that well-fitted, internal blinds and shutters could reduce heat lost through glazing by as much as 40%, which could mean substantial reductions in household heating costs and carbon emissions.” If you, like many other homeowners in the UK are serious about cutting energy consumption and carbon emissions, address your windows first; taking steps now to insulate your windows from heat loss will cut your energy bills immediately and could save you thousands of pounds over their lifetime. READER ENQUIRY No: 0814/0035
August 2014 | www.glassnews.co.uk
0814/0036
We revolutionised the bi-fold door industry... Now see what we’ve done with windows.
Origin is not only the UK’s leading specialist in aluminium folding sliding doors, but we’ve now applied the same Original Thinking to our bespoke aluminium windows. Plus, every one of our made-to-measure products is manufactured in our Buckinghamshire factory. And besides impressing customers, being British-made has advantages for you: • Tailor-made, aluminium bi-fold doors and windows • Manufactured to suit your lead time • UK based customer services and support • Quality products, designed for the UK
Call today on 0808 168 5816, email info@origin-global.com or visit www.origin-global.com for specifications & quotes. See more of our photography on our Twitter & Facebook pages
www.glassnews.co.uk | August 2014
23
INSTALLER FOCUS
The UK’s Leading Industry Newspaper
It’s as easy as “MTC”
with Listers
On the 1st of June 2014, the Government introduced the Minimum Technical Competencies (MTC) programme with all Competent Person Schemes. Now installers of windows and doors are required to demonstrate that they meet the legal requirements and display the necessary skills to offer a top notch service to their customers. What became increasingly obvious was the level of confusion that ensued approaching the compliance date as installers struggled to understand what was required of them and how to become compliant. That is unless you were a Trade Customer of Lister Trade Frames of Stoke on Trent. Listers, aware that this new legislation was on its way,
started the ball rolling over a year ago with their customer base to educate and assist them on becoming MTC compliant. They held a free to attend seminar and invited an industry expert to talk to the installers about their responsibilities and how Listers could help them to comply simply and cost effectively. "We know our customer base," commented Daniel Shaw, Marketing Manager "and we know that new legislation and qualifications can often be extremely daunting for them. So, although it wasn't our responsibility to get Trade installers compliant with MTC, we believed that it was vital we did as much as we could to help our Customers."
What was so interesting in the way Listers approached this was the fact they delivered a complete solution rather than just advice. Listers partnered with PM Training, a local company who offered Fenestration NVQ’s, a route to MTC Compliance and thanks to a Government funded programme, were able to secure this training free of charge for any of their customers who agreed to take part. "This was key to what we were trying to do," remarked Daniel, "We
wanted our trade customers to have an extra edge over the competition, not just having an MTC card, but also accredited to NVQ levels 2 and 3, which actually exceeded what the Government required."
One of the very first to sign up was one of Listers long standing customers, Keith Woolliscroft. Keith has been in the business for decades and saw straight away the benefit of getting onboard with what Listers were providing. "I've been fitting windows and doors for years and I have a loyal customer base who appreciate the time and effort I put into each and every installation," said Keith, "but in a very competitive market I've always got to be looking at ways to stand out. I saw the NVQ route to MTC compliance as a positive step forward and wanted to be part of it. The support I received from Listers and PM Training was excellent and I'm delighted to say that I'm now fully compliant and I was ready well before the June deadline!" Keith is just one of an astonishing 85 Listers’ customers who have gone through the NVQ/MTC process fully supported by Listers and PM Training and it's that level of commitment to their trade customers that keeps Listers ahead of the field. Daniel Shaw commented, "We're delighted with the success of this project and it reiterates to our customers that we are here to help in any way we can and that we’re prepared and ready to go the extra mile for them. Listers’ Trade Customers have all appreciated the support that they have received to carry on selling and installing windows without the headache, worries and rush to compliance that many others in our industry have gone through."
Daniel Shaw, Marketing Manager for Listers and Keith Woolliscroft with his MTC Certificates.
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READER ENQUIRY No: 0814/0037
FAIRTRADES CONSUMER FINANCE OPTION EXTENDS ONE STOP SERVICE OFFER Leading home improvement trade association, FairTrades, has signed an agreement with long established sector specialist, Shermin Finance, to extend the organisation’s ‘one stop’ offer for its trade members and home owners. Chosen from a list of potential partners, FairTrades was impressed with the straightforward and easy point of sale credit products provided by Shermin that allow homeowners and tradesmen alike, to easily understand the options available and the terms and conditions of what they may be undertaking. A range of schemes can now be offered by FairTrades’ members including Buy Now Pay Later, interest free, Interest bearing and simple low rate. The service competes with banks, building societies and other lenders both in rates but more crucially, on service levels. “As a long established trade association, we feel duty bound to make available to homeowners competitive finance that is simple to understand and which has terms that are completely transparent,” explained Steve Turner of FairTrades. “This also has to be straightforward for our members to offer to their customers to enable them to secure business that would otherwise be unavailable to them or lost to competitors already able to offer finance.” Shermin backs its offer through a nationwide team of experienced account managers that are on hand, says the company, to help, train and advise installers throughout the finance provision process. “Retail installers should not fear change,” adds Steve Turner. “There has never been a better time for tradesmen to offer their customers finance and our partnership with Shermin allows them to do so with ease and the confidence of knowing they are offering their customers a great deal.” Further information is available from FairTrades at www.fairtrades.co.uk or by calling 08707 384 858.
Door-Stop’s Brochure Builder big hit with installers
Installer iGlaze has a brochure completely tailored to the company thanks to Door-Stop’s Brochure Builder.
Door-Stop has seen take-up of its new ‘Brochure Builder’ tool take off since its launch at the FIT show in June. It makes producing a tailored brochure simple, affordable and fast, as installers are discovering. Available online via www.door-stop.co.uk, Brochure Builder allows Door-Stop customers to build any kind of brochure they need, from simple 4 page leaflets to detailed 90 page books, featuring only the doors they sell. They can select and design any door in Door-Stop’s vast range to their specification, changing the name, colour, features and glass – the pictures change automatically. Customers can even decide how aspirational they want the images to be. Grant Moyce of Bedfordshire-based installer iGlaze is full of praise for the new service. “It was really easy to use,” he says. “It’s a stepby-step process and very quick. I was pleased with the finished product.” Grant opted for the best format – one door to each page – to show off his extensive range to its full potential. He also added his logo and his own text to make the perfect brochure and says his customers love it. “Feedback is fantastic,” says Grant. “The brochure really helps homeowners to visualise what is available, and the difference it would make to their properties.” Grant was pleasantly surprised at the cost. “It was a lot cheaper than I thought – and with fast, free delivery it was well worth it. I will definitely be ordering more.” Try it now at http://www.door-stop.co.uk/ brochurebuilder or, for more information, look up #BrochureBuilder or follow DoorStop @doorstopdoors on Twitter.
READER ENQUIRY No: 0814/0038
READER ENQUIRY No: 0814/0039
August 2014 | www.glassnews.co.uk
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T : 01772 698222 W : www.sliders-uk.com Sliders (UK) Limited Unit 232, Oldfield Road, Walton Summit, Bamber Bridge, Lancashire PR5 8BG
0814/0040
www.glassnews.co.uk | August 2014
25
INSTALLER FOCUS
The UK’s Leading Industry Newspaper
Tradelink GARDINIA’S PREMIUM SOLIDOR Opens Second Huddersfield-based Gardinia Windows Windowcenter are the latest high and bump high security Yale cylinder.
Hot on the heels of its first Windowcenter opening in Mildenhall just 6 months ago, Tradelink, world class manufacturer of one of the widest ranges of windows, doors, sealed units and conservatories in the UK, is pleased to announce the opening of its second dedicated Windowcenter facility for the trade in Rotherham, Sheffield. “The new Rotherham trade centre is truly unique in the industry” says Jim Moody, Managing Director at Tradelink. “It’s an extension to the Tradelink factory and is designed to manage all peripheral processes. So as an extension to our production line the depot receives the ready fabricated frames but re-inspects them (post-transport); adds the necessary furniture; stocks, prepares and cuts all related profiles from cills and bay posts to ‘D’ moulds; and collates and inspects all Heatguard sealed units that may be required. “We have also taken steps to eliminate the risk of transport damage to cills because we recognise that welded cills can sometimes prove cumbersome, particularly in the case of conservatories. While our HGV vehicles can carry them with ease, this is not always the case for installers’ vans. So we will produce all welded cills locally using the same equipment that we use in our factories such as saws, welders and polishers, at Rotherham. And where too large we can arrange for our Trade Centre van with Frail to make a local site delivery avoiding cutting the cill and using cill jointers. The depot is being run by Chris Burley who with a background in manufacturing is more than qualified to advise visitors as well as manage the cut and weld on-site facility.
profile installation company to become a Premium Installer of Solidor’s pioneering composite door range, which is helping re-define the sector through a number of key product features.
With a history in the glazing industry that dates back to 1983, Gardinia have built up an impressive reputation in their hometown of Huddersfield and further beyond in West Yorkshire. There’s 15 Solidor composite doors on display in their showroom and given the push for greater security in recent years by West Yorkshire Police, the company now offers a free upgrade to an anti pick, snap
The combination of an Avantis security cylinder guard and Yale high security cylinder provides for the ultimate high security upgrade.
The Yale cylinder boasts a wealth of features including anti bump and anti snap technologies and is drill, pick, force, tamper, torque, and saw resistant. Along with the security enhancements, Gardinia also believe that other key product features have enabled them to stand out from other companies in their area, as they promote the merits of 17 colours inside and out, a “Green Promise’ and a solid hardwood core construction among other USP’s. Gardinia have been a Solidor customer for over 3 years and have seen sales grow strongly now amounting to an average of 7 installations per week. Further growth is also expected following their elevation to Premium Installer status, which is listed on the Solidor website.
comments: ‘Gardinia have proven to be an excellent customer for us, selling the virtues of our unrivalled range of composite doors, whilst offering a free security upgrade. Our Recommended and Premium Installer campaign is really driving the leads for our customers, while the product features are helping to close the sales.’ Michael Foster, company chairman of Gardinia Windows concludes: ‘The decision to introduce Solidor 3 years ago has been an important one for us. It’s clearly head and shoulders above any other composite door market in the UK and they continue to innovate and support us as customers very well.’ To find out more about their Recommended Installer scheme then log on to www. solidor.co.uk, call 01782 847300 or e-mail enquiries@ solidor.co.uk. To keep up to date with all of their developments follow them on Twitter @solidorltd or look them up on Facebook.
Dean Foley, area sales manager of Solidor
“The decision to introduce Solidor 3 years ago has been an important one for us. It’s clearly head and shoulders above any other composite door market in the UK and they continue to innovate and support us as customers very well.”
READER ENQUIRY No: 0814/0042
With news of tentative growth in the window and door industry this year, Tradelink, world class manufacturer of one of the widest ranges of windows, doors, sealed units and conservatories in the UK, continues to buck the trend with one of the best sales weeks in the company’s long history.
“Sales were up by 30% in April compared with last year and up by 36% in May. By the third week in May we experienced one of the largest product volume sales weeks in our trading history selling well in excess of 3000 frames.” “Conservatory sales have also almost doubled in the same period, thanks to our wider product range and more customers wanting to buy everything from the same supplier.” “Of course some of this growth can be attributed to the time of year, but we’re also seeing more installers choose Tradelink for our wide product range.” “We’re well known for offering Rehau profile but now that we also offer Kommerling on the PVC-U side, as well as Smarts aluminium for trade and commercial customers, our own branded Heatguard sealed units, Regiment Doors, Homeguard security and a choice of Global and Ultraframe conservatory roofs, installers are switching to us for more choice from one, reliable, world class manufacturer.”
“The Rotherham depot was opened in style with a two day event. With free gifts, homemade cakes, cashback offers and prizes to be won on the day, the event attracted a lot of interest among local installers, builders and even some DIY enthusiasts. We exceeded our ambitious sales targets for our first weekend and look forward to providing real support to installers in the Sheffield area on an ongoing basis.”
For more information call Tradelink now on 01354 657650 or visit www.tradelinkdirect.co.uk.
Tel: 01672 514947
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Bucks the Trend
“Our installers are definitely seeing an increase in sales at the moment and coupled with new installers realising the benefits of Tradelink’s vast product portfolio, we have achieved one of our best weeks ever in terms of sales volume” says Bruce Morely, Sales Director of Tradelink.
“The Rotherham Windowcenter, as with our other Windowcenters are there to add value to our overall service proposition as opposed to more traditional trade counters which can be used to simply drop products off for collection.
READER ENQUIRY No: 0814/0041
Tradelink
From left to right: Dean Foley of Solidor with Michael Foster of Gardinia Windows.
READER ENQUIRY No: 0814/0043
August 2014 | www.glassnews.co.uk
INSTALLER FOCUS
INSTALLER INSIGHTS
INSTALLER INSIGHTS
CE Marking
Ever Evolving
Assure way for all competent persons to self-certify The UKAS-accredited Assure Competent Persons Scheme is proving itself to be more and more popular, as increasing numbers of installers make the move over to become Assureregistered. Austin Greene (Technical and Compliance Manager for Network VEKA's Assure) explains: “Many installers have told us they have become unsatisfied with their existing competent persons scheme providers. “Here at Assure, we strive to make the whole process simple and straightforward which our installers really appreciate. It seems that it can be more complicated with some other providers, leaving installers feeling confused and unsure where they stand regarding self certification. “With Assure, it's par for the course that we offer all the training, seminars and advice that our installers need to make sure everything runs smoothly.” Austin's methods have been described as jargon-free and accessible, with a clear no-nonsense approach to guiding installers through the changes in legislation when self certifying. Ian Chamberlain of Rugby Double Glazing attended one of Austin's seminars last year and said: “Austin's patient approach to CE Marking and MTCs is commendable.” “He delivers information in a calm, reassuring and knowledgeable way, which has been extremely helpful when we have found ourselves bogged down and in need of his help and support with these issues.”
www.glassnews.co.uk | August 2014
Members of the Assure scheme can take advantage of a wide range of benefits, including: registration of installations with Local Authorities, MTC assessments for installers and surveyors, CPD (Continuous Professional Development) seminars and bulletins, energy ratings calculators, GQA accredited ID cards and Building Regulation Compliance certificates sent direct to their customers. There is also a dedicated Technical and Arbitration helpline available, with a personal and friendly support team to help with any queries and issues members may have. Assure members also have access to Insurance-Backed Guarantees, Green Deal Certification and FREE Level 2 NVQ Qualifications, as well as Assure-branded literature. Another person quick to pass on the praise is Dennis Sumner, MD of member company Force8: “We joined Assure after a particularly difficult situation with another selfcertification body, where Austin really helped us out, despite us not actually being an Assure member. In a situation like that, where we were unsure on how to deal with it, Austin's advice was invaluable. “The great thing about Assure is, you know who you are dealing with when you have a question, or a problem. It's a personal service with Austin - from returning every call to visiting us at the factory - I have always found him to be unequivocally helpful.” Tel: 01282 473170 - www.networkveka.co.uk
READER ENQUIRY No: 0814/0044
In the first in a new series of installer focussed articles, Synseal’s Head of Marketing Mark Schlotel reviews CE Marking 12 months after it came into effect.
The first anniversary of the CPR’s compulsory CE Marking has come and gone with noticeably less column inches than surrounded its implementation. Happily, it appears that most initial confusion for fabricators and installers has subsided with many even using the changes to streamline and better document their businesses. However the picture is far from perfect so now that we are a year down the line, it is vital to keep pushing the importance of CE Marking. There are still some companies out there not CE Marking – Trading Standards are already investigating cases of non-compliance. If installers buy window and doors complete from one supplier including frames, glass, hardware and door furniture, then the complete window or doorset must carry a CE Mark and the fabricator or distributor should supply the relevant documentation. However, if installers source frames from one supplier and glass from another, then they will be responsible to provide the CE Mark for every complete product specification installed.
So how do you ensure that your business does not fall foul when it comes to CE compliance? The answer is simple. Partner with companies that understand the legislation and can offer CE Marked products. In the run up to implementation, you may not have known whether or not your supplier would be ready in time for the deadline, but a year on, if your supplier hasn’t yet got up to speed it’s unlikely they ever will. Which leaves you and your business exposed. One of the initial advocates of helping customers achieve CE Marking, Synseal has continued to invest in supporting fabricator
Mark Schlotel.
and installer customers with advice and our printed guide to CE Marking is readily available on request, but we also supply our fabricator customers with an Evolve range of fully-manufactured, fully CE Marked specialist products including bi-folds, patio doors and vertical sliding windows delivered complete with insulated glass units. This ensures that through our fabricators, our installers have the full complement of products they need to make the most of market opportunities, all completely compliant with current legislation.
Ever EVOLVING As our markets continue to evolve, driven by customer demand and lifestyle choices, our industry needs to be in a position to deliver and to deliver full legal compliance we must sell CE Marked products.
For more information on the fully CE Marked Evolve range visit www.synseal.com or call 01623 443200.
READER ENQUIRY No: 0814/0045
27
HARDWARE
The UK’s Leading Industry Newspaper
There are Window Restrictors, and then there are MAX6MUM SECURITY Window Restrictors! These are high volume, high quality products that takes the MAX6MUM SECURITY Range even further away from our competition. And all these fantastic finishes are available at UAP’s now famously competitive prices! The MAX6MUM SECURITY Window Restrictor is probably the market leader in the UK, but the range has now just got a whole lot bigger and better. To date, the MAX6MUM SECURITY Window Restrictor has been available in both brilliant white and brown finishes with our fantastic MRSA resistant additive.
These new finishes are ideal for all types of property including commercial buildings, apartments and hotels, and all these new finishes are available in stock immediately. So call UAP now and ask for full details. Call us on: 0161 796 7268
But our customers have wanted a whole lot more, and so due to huge demand we have added a further 3 finishes to the range! All are made to the same exacting high standards found in our white and brown Window Restrictors, including strength tests to forces over 100kg when the cable is locked in the mechanism (the industry standard is 50kg!) We now offer Polished Gold with a Black Cord, Polished Chrome with a Black cord and also Polished Chrome with a Transparent Cord, and they are all IN STOCK NOW!
READER ENQUIRY No: 0814/0046
REACH 50,000 PEOPLE WITH...
FORTNIG HTLY
MAJOR BUILDING COMPANIES: 9% (WE MAIL TO 4,500)
House Builders
ONLIN
PUBLICAT E ION!
OTHER: 3%
ARCHITECTS & SPECIFIERS: 34% (WE MAIL TO 17,000)
Tenders & Planning Approvals Construction & Building Projects Social Housing
FABRICATORS & INSTALLERS: 28%
Public Sector
(WE MAIL TO 14,000)
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(Commercial & Residential Developments)
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0814/0047
Email for more information: christina@fenestrabuild.co.uk
WWW.FENESTRABUILD.CO.UK M: 07805 051 322 | E: INFO@FENESTRABUILD.CO.UK
28
by Carl F Groupco
In partnership with PN, Carl F Groupco has developed reversible gearing for the new Eurocell Modus PVC system. The latest advancement reinforces the company’s role as a key contributor to pioneering advancements in the UK fenestration industry, and its position as one of the country’s leading hardware suppliers. Designed to fully reverse for easy cleaning, the hardware has been produced to complement the slim Modus profile. Key features include an integral child restrictor and reverse catch for BS 6975 Part 2 2009 compliancy. Operation of sash reversal is performed outside the building to avoid contact with interior curtains and blinds. Commenting on Carl F Groupco’s development, Ian Kemp Sales Director for Eurocell said: “Eurocell has always had a close technical partnership with Carl F Groupco.
“The Eurocell Product Development Team responsible for the design of Major Building Companies the Modus system worked with Carl Fabricators & Installers F Groupco at an early stage in the development to ensure an integrated Builders & Contractors design was achieved.” Other
Property Developers Major Property Maintenance
Modus Reversible Gearing Developed
Architects & Specifiers
Carl F Groupco’s Sales Director Norman Berrill demonstrates the company’s new reversible gearing for the Eurocell Modus system.
The Eurocell Product Development Team responsible for the design of the Modus system worked with Carl F Groupco at an early stage in the development to ensure an integrated design was achieved. “The new Reversible Modus Window, which utilises Carl F Groupco hardware, provides easy operation, reliability and class leading thermal performance, along with improved sight lines. These benefits are expected to open up new market opportunities for both companies.” Eurocell reports that, since its launch earlier in the year, Modus has received an unprecedented response from all market sectors. The company attributes success to the system’s distinctly different aesthetics and market-leading thermal performance: it has proved suitable for large new build developments through to one off houses looking for a contemporary style. The Eurocell Modus profile is the UK’s first fully-integrated door and window system. Slimmer sight lines and design aesthetics have given specifiers an alternative to aluminium and timber products. A triple-seal option offers excellent thermal / air tightness and its unique 75mm six-chamber profile system delivers optimum energy efficiency. In line with Carl F Groupco’s desire to support green initiatives, Modus features 50% postconsumer recycled PVC-U as standard. Tel: 01733 393330 - www.carlfgroupco.co.uk READER ENQUIRY No: 0814/0048
Latest News - NSW Government Housing Department Approve MAX6MUM SECURITY Window Restrictors! The MAX6MUM SECURITY Window Restrictor has recently been accessed and accepted for the inclusion in the ‘Deemed to Comply Product Register’ for the NSW government in Australia!
This means that going forward, all new housing and major refurbishments of existing housing for NSW Land and Housing Corporation, can now use MAX6MUM SECURITY window restrictors to help keep their windows secure! READER ENQUIRY No: 0814/0049
August 2014 | www.glassnews.co.uk
0814/0050
www.glassnews.co.uk | August 2014
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HARDWARE
Blade...
The UK’s Leading Industry Newspaper
a cut above the rest?
Chris Champion. Editor of Glass News, attended the Yale Press Day in Cheltenham, finding out about the new Blade Window Lock and how it was designed and manufactured. With Yale’s new Blade window lock now in production at the Cheltenham based facility, this innovation in lock design is already receiving plaudits from fabricators and distributors around the country. In fact, the Blade has already been adopted by large and well known fabricators. For a product so revolutionary in design to be accepted so quickly is impressive but perhaps not surprising. Its whole design, testing, and manufacture is a British success and seeing how this has been accomplished at Cheltenham, and the investment ASSA ABLOY has been prepared to make to take the project through from inception to manufacture, shows great faith in the team that is making Yale even more prominent as a household name.
So what makes the Blade different? You can throw away all the preconceptions you may have about locks as this is about as far away from a traditional window lock as you can get. Yet what the design team has come up with makes enormous sense: and that is usually the sign that they have it right! If a new invention seems to be an obvious solution with the reaction, “Why didn’t I
think of that!”, what may at first glance appear to be pretty ‘left field’ suddenly becomes the norm, and the benchmark against which other products are compared. Much credit must go to those charged with preparing the brief for a product like Blade. To insist that a locks’ parameters are restricted to a eurogroove is setting the bar high. But by doing this it has made the designers find a completely new way to move the locking mechanism and this involves a rotating action. Throwing in the odd curve ball such as “We don’t want the product to be handed” provides further food for thought! The result is very clever indeed. A removable cartridge based gearbox allows both left and right handing and, as a solution, is very neat. It is also the part that has been allowed to be the weakest link, such that if forced, the removeable gearbox can be replaced and the whole lock is not sacrificed. Tested to BS EN 1670 Grade 4 (240 hours NSS) and endurance tested to 30,000 cycles, the Blade exceeds PAS 24 requirements and comes with Secured by Design accreditation. It is clever in that one blade height suits all profile systems and its utilising the full length of the eurogroove provides enhanced window strength. Yale, under the ASSA ABLOY parent, now has Paddock and Securistyle within the brand and its business is, quite simply, to supply windows and doors for homes in the UK. With 170 years behind the Yale brand and with that name being a by-word for ‘tried, tested and trusted’, it is no great surprise that Yale has enjoyed growth on sales in the first half of 2014. While it’s easy to think of Yale as being essentially British it is, in fact, exporting significant volumes of hardware and, hot on the heels of the Press Day and a management meeting on the following day, MD Kevin Hill was off at the weekend to the Far East.
No holiday this Customer visits are an essential part of Kevin’s hands on approach, even if this involves flying half way around the world. Yale is certainly not sitting back on its heels even though there’s a whole range of window and door hardware to be sold. The impressive Future Lab at Cheltenham charts the projects as they are designed and developed and progress, or otherwise, is there for all to see. Simply, there is no hiding place. The projects are mapped out in a clear and concise way with pre-production models and testing in full view of the workforce. The Pulse Room takes the stand up, 15 minute meeting to another level. It is here that resource is allocated to projects with photos depicting those responsible for each part of the project. Each project, with time lines and resource moving through the development cycle, is managed in a highly efficient manner with meetings on a 15 minute maximum duration and action points depicted by post-it notes against the person responsible. No talk of World Cup football results or what you got up to at the weekend, these meetings are right to the point, with action points on post-it notes placed on the board, not minutes on reams of paper to be hidden at the bottom of a desk drawer.
Was I impressed? Absolutely. And it wasn’t just the almost clinical cleanliness wherever you went, even on the shopfloor where the Blade was being manufactured. It was the feeling that everyone enjoyed working in the environment and took great pride, and indeed ownership, of everything that was being achieved.
“The result is very clever indeed. A removable cartridge based gearbox allows both left and right handing and, as a solution, is very neat.” 30
It’s easy to think that the Blade Window Lock has been Yale’s sole focus: but this is a company that is continually improving and re-inventing, as well as coming up with new ideas. Parallel window stays, reversible hinges, new ranges of Yale Window Handles and Hinges plus a Yale branded PAS24 Window are all in development or about to go on release. With the Yale line of
August 2014 | www.glassnews.co.uk
HARDWARE
The UK’s Leading Industry Newspaper ‘Windows that open doors’ will the Blade progress to being a door lock, too? “All things are possible.” Says Kevin Hill. “ASSA ABLOY is a global leader in door solutions – and windows, too! With the Yale brand we have strong recognition and loyalty both within the trade and the buying public and we can continue to build on that reputation with increased sales.”
“ASSA ABLOY is a global leader in door solutions – and windows, too! With the Yale brand we have strong recognition and loyalty both within the trade and the buying public and we can continue to build on that reputation with increased sales.”
Pioneer Trading’s Danny Williams is one of the early adopters of the Blade Window Lock and is effusive about the advantages the Blade offers: “It’s an easy to fit, UK made lock, with a 12 year warranty. Not only has it a great price point and but is great value, too.” A great deal of thought has been put into the Blade – innovative design, outstanding anticorrosion performance, fully retractable to deliver greater clearances and clever geometry to prevent cam clash.
A cut above the rest? Time will tell, but if the swift take up by distributors and fabricators is anything to go by, I think it certainly is.
“A great deal of thought has been put into the Blade – innovative design, outstanding anti-corrosion performance, fully retractable to deliver greater clearances and clever geometry to prevent cam clash. “
Left to right: Grant Stratford, Technical Director, ASSA ABLOY OEM Group; Kevin Hill, Managing Director, Yale Door and Window Solutions; Richard Gurmin, Product Manager, Yale Door and Window Solutions.
www.glassnews.co.uk | August 2014
READER ENQUIRY No: 0814/0051
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HARDWARE
The UK’s Leading Industry Newspaper
Carl F Groupco’s
Modplan upgrades shootbolt Despatch Developments for value-added performance Leading Network VEKA trade fabricator Modplan has just announced that it is upgrading the shootbolts used in its products.
Investment in new despatch facilities at Carl F Groupco supports the hardware supplier’s commitment to service. The established distributor has accommodated over 200 door bolt options in new racking that doubles the size of its locking product storage capability and enhances selection. The services of Link51, a leading storage solution company, were used to design racking specifically to meet Carl F Groupco’s needs – this included the challenge of many lock systems exceeding two metres. The special racking commissioned by Carl F Groupco resulted from a comprehensive sitesurvey and design: the result was a solution that covers the same footprint as the previous
“Investment is set to continue in despatch services with robotic pallet wrapping technology due to be purchased.”
Tim Groves is shown (left) with Richard Booth (right) in foreground, with Carl F Groupco’s new racking accommodating 200 door bolt options.
storage system but extends to eight metres in height to cater for the company’s extensive product range. Investment is set to continue in despatch services with robotic pallet wrapping technology due to be purchased which will increase the speed of packing and cater for the company’s wide range of shipping requirements. Tel: 01733 393330 - www.carlfgroupco.co.uk READER ENQUIRY No: 0814/0052
From the end of July, all Modplan products will feature the M-SPAG shootbolt from MACO. Chris Reeks, Modplan’s Sales Manager, said, “Quality is extremely important to us and we continually evaluate our product components to ensure we are offering our customers the best combination of quality and value. We chose the M-SPAG shootbolt after an extensive review of the market because it offers a wealth of features and benefits that will enhance our products and, in turn, our customers’ portfolios.” The new shootbolt has a unique and flexible patented design. It can accommodate larger sashes than its predecessor and can also be positioned off-centre when a low handle height is needed. The security features mean it exceeds the current required standards and it has been performance tested to European standards, and furthermore is approved under the MACO Secure Plus guarantee scheme. For installations in high humidity or coastal areas, an optional Tricoat finish offers unparalleled corrosion resistance. Chris said, “We believe the M-SPAG is the best shootbolt for our products on the market. It has the additional advantage of
being supplied by MACO, who also supplied our previous shootbolt, so we know they have an excellent track record for quality and reliability, which we need in order to maintain our own reputation. We are rolling out the new shootbolt throughout July and are looking forward to hearing what our customers think of the new component.” Modplan manufactures and provides a comprehensive range of products that includes three VEKA profiles, a vertical slider, composite doors, PVC-u and aluminium patio and bi-fold doors, conservatories, the Vertex solid tile-effect roof and glass and polycarbonate conservatory roofs. For more information on any of Modplan’s products, including the revolutionary Imagine Bi-Fold Door, simply Ask the Man from Modplan. Tel: 01495 246844 - www.modplan.co.uk READER ENQUIRY No: 0814/0053
PARTNERING TO PROMOTE THE YALE
10-YEAR SECURITY GUARANTEE Synseal are partnering with market-leading hardware suppliers Yale Door & Window Solutions to promote the Yale 10-year security guarantee. ”The Yale Shootbolt and Encloser window locks are included in our expanding Synseal Hardware product portfolio,” says Mark Frain, Synseal’s Hardware Product Category Manager. “We selected these window locks as they are manufactured to a high quality standard and carry the respected Yale brand which is so well-known with UK consumers.” “The Yale Encloser is a great value twin cam window lock that offers security and quick fabrication,” continues Mark. “For those who require a shootbolt solution, the Yale Shootbolt system is a traditional shootbolt
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with croppable extensions. Both these products are now in stock on the shelf at Synseal.”
Working in partnership with Yale, Synseal has tested all the company’s profiles
fitted with both types of window lock together with the new Yale window hinge manufactured at Yale’s centre of excellence for window hardware in Cheltenham and a Vector excluder ancillary security device.
In order to qualify for the Yale 10-year security hardware guarantee, windows manufactured using Synseal PVC-U profiles need to include this proven and tested hardware specification. “Yale is delighted to be partnering with Synseal,” says Paul Atkinson, Sales Director at Yale Door & Window Solutions. “Synseal’s unparalleled network of fabricators and installers can now benefit from our exclusive 10-year security guarantee which is designed to add value and give UK homeowners added peace of mind, backed by the respected Yale brand.” Tel: 01623 446207 READER ENQUIRY No: 0814/0054
August 2014 | www.glassnews.co.uk
HARDWARE
The UK’s Leading Industry Newspaper
The TL 5 Pin Budget Cylinder Solution Arrives at Tradelocks The objective of Tradelocks over the next few years is to become more and more important to our customers on a daily basis. Up until recently, Tradelocks has been used as a great place for locksmiths and security experts to get hold of high quality locksmith tools. We have offered Kitemark Cylinders and Mortice Locks, and many people buy these regularly. But in our research, we found our customers also wanted access to a high quality cheaper cylinder.
Cheaper cylinders often get launched with virtually no security attached to them, and that is something at Tradelocks we cannot accept. So we set about creating a range of budget priced cylinders but packed with security features found in the higher priced cylinders. The TL Cylinder range comprises highly polished cylinders with 5 pins. Every cylinder is completed with Anti-Pick Mushrooms, Anti-Drill Pins and they have Anti-Bump using our Patented Anti-Bump System
“The range is offered in singles and keyed alike in pairs, and shortly full Master Suite sets will be brought into the range at with a low add on cost, allowing a security level budget cylinder for the first time!”
developed with Martin Pink and adapted for this range of cylinders. The range is offered in singles and keyed alike in pairs, and shortly full Master Suite sets will be brought into the range at with a low add on cost, allowing a security level budget cylinder for the first time! The high quality of the cylinder has already been publicised on various locksmith forums following a free samples for an honest review promotion launched by Tradelocks. In the next few weeks, Tradelocks will be launching their low cost, next day delivery pinning service, as well as offering pinning sets to all locksmiths for the TL range. Ben Jennings says of TL Cylinders "the industry now has access to a budget priced cylinder that thinks it is a high performance cylinder, and that’s a combination that’s hard to beat!" READER ENQUIRY No: 0814/0055
5600
www.glassnews.co.uk | August 2014
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TECH TALK
The UK’s Leading Industry Newspaper
Tech Talk with Strafford Cooke, Technical Manager, Mila
NEW BUILD BEWARE
possible changes ahead for security requirements Fabricators and installers working in the new build sector might like to know about possible changes being proposed to the security requirements for windows and doors being fitted in new build homes. The government is currently reviewing proposals to make a security test part of either the Building Regulations or planning approval and, whilst I am not aware of any final decision being taken, it is certainly something which I am monitoring closely.
Strafford Cooke.
As I understand, there was originally a plan to introduce a test for the replacement sector as well as for new builds, but this has been modified so that now it is only being proposed to apply to new build properties initially. That is not to say though that it couldn’t be extended to the replacement sector afterwards if it does go ahead, so it’s worth taking notice.
Whilst the new proposals could potentially be viewed as just another layer of bureaucracy and yet another set of hoops to jump through, I actually think they have got the potential to be a really positive move and one which should hold no fear for reputable companies.
Mila customers who operate largely in the new build sector have already been alerted by us to the possible change, but there is still a large degree of uncertainty covering the scope and implementation of the new requirement so we’re doing all we can to make sure our customers, and the rest of the market, are not caught out. The GGF’s hardware group, which I belong to, has been advised that two options are actively being considered and we are awaiting a decision on which, if any, is likely to move forward. Option one is to include the security requirement in the process of granting planning permission at a local level. At one point, it was suggested that it would only apply to houses being built in areas of high crime but, since it’s difficult to define what actually constitutes ‘high crime’ on a national basis, if this turns out to be the preferred option, it seems more likely that some or all local authorities would add the security test into their approvals process. On the other hand, option two would mean that the security requirement would be incorporated into the Building Regs meaning that it could become law for all windows and doors being fitted regardless of crime statistics or local authority. The security requirement being put forward is the new PAS 24: 2012 security test which incorporates the test methods of PAS 24 for door sets and BS7950 for windows, as well as the weather and performance testing of BS 6375 – 1/2.
After all, PAS 24: 2012 is surely the minimum standard of security which buyers of a new home should expect. For far too long, mass house builders have been tempted to choose budget hardware in their efforts to drive down costs and this proposal will hopefully put an end to that. Of course, it could also open up new sales opportunities for fabricators who have the scope and the capacity to take on the new build sector for the first time. Whilst companies like Mila can supply a wide range of PAS 24: 2012 compliant hardware, what we can’t supply is the test accreditation since this needs to be obtained by the company who actually manufactures the window or door set.
In my role with the GGF, I’m obviously keeping up to date with the proposals and will be informing Mila customers as soon as they are finalised and published. These will also be posted at: www.mila.co.uk.
If these proposals do go ahead, then fabricators supplying the new build sector would need to have their products tested at a UKAS accredited test house. This would involve a certain amount of investment but as I understand it they wouldn’t require third party certification of the test which does at least mean that they would only need the testing to be carried out once.
By Strafford Cooke, Technical Manager, Mila
Like so much of the new legislation which has been introduced into the fenestration market in recent years (CE Marking anyone?), the question I would ask is ‘how will this be policed?’ It’s probably reasonable to assume that it would be the responsibility of the local planning authority and their planning officers to check the security accreditation of windows and doors when they carry out their usual checks to ensure that planning permission has been adhered to. But, is it also reasonable to ask what the punishments might be for non-compliance and whether it will be the fabricator or the installer who is liable?
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READER ENQUIRY No: 0814/0057
August 2014 | www.glassnews.co.uk
0814/0058
www.glassnews.co.uk | August 2014
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ALUMINIUM
Door specialist on course for 30 per cent yearon-year growth Aluminium door specialist, Dutemänn has sustained growth to report a 30 per cent year on year increase in turnover in the first half of 2014. Set up in 2010 as a specialist supplier of Schüco aluminium bifold doors, Dutemänn doubled its turnover last year on the back of increased demand and the expansion of its core product offering. This included the addition of Dutemänn Glide, the manufacturer’s aluminium patio door, also introducing a range of contemporary aluminium entrance doors and panels - Dutemänn Haus. With a UK wide distribution, Martin James, Managing Director, Dutemänn, said that the company remained on target to achieve its goal of 30 per cent growth at the year’s end. He said: “We have had an excellent year to date, achieving sustainable and most importantly manageable growth. “We started out as a specialist supplier of bi-fold doors and that remains our core business. - we’re now manufacturing more than 120 panels or 40 three-panel bi-fold doors each week. “Glide, our patio door is performing well, while Haus, our aluminium entrance door, which we launched at the FIT Show last year, has also generated stacks of interest, it seems to be something that the industry just gets.” Available as either a panel or completed door set and with a choice of 90 styles available, Haus Door can be manufactured to 950mm wide by 2150mm high. 44mm thick and featuring a highly insulated inner core, they achieve a panel U-Value of just 0.71w/(m2k). Dutemänn Glide, exploits increased structural integrity and sophisticated opening and closing mechanisms, to span a space of up to 6.7metres wide and 3.2m high with just two panels. Capable of accommodating a sealed unit of up to 55m thick, the system’s gearing means that operation of panels weighing as much as 400 kilos is effortless.
The UK’s Leading Industry Newspaper
Dutemänn launches
FIND A SUPPLIER FILL A VACANT POSITION READ ALL THE LATEST INDUSTRY NEWS & VIEWS
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KAT launches NEW Ultra-Slim Wraparound Aluminium Patio KAT launches its new Ultra-Slim 2 pane aluminium patio door. This complements our range of aluminium doors and windows, allowing our customers a wider choice of style for their patio door. To view the wide range of doors and windows available customers can go to www.katuk.co.uk to see our gallery of images along with information about our products, to help you make your choice. With wraparound glazing, our KAT Ultra-slim patio will be pre-glazed prior to delivery. Available in a wide range of colours, the slim 70mm frame has been tested to PAS24 for enhanced security. Offering the highest thermal values, keeping the heat inside the house. Aluminium is highly resistant to corrosion and requires almost no maintenance. Tel: 0161 482 7946
Now launched, the new platform features simple navigation and drop down menus, to deliver a comprehensive overview of the niche manufacturer’s product range. This includes its core Schüco bifold door, Dutemänn Glide, its aluminium patio door and Dutemänn Haus a range of contemporary aluminium entrance doors and panels. Martin James, Managing Director, Dutemänn, said: “Our new website is geared around giving the trade the information they need about products from technical performance to finishes but also a sense of what they should expect from us as a supplier and how we can support their growth. “This includes our commitment to quality, service and the values that we apply to doing business – we still hold to the belief that if it’s worth doing, it’s worth doing well.” The website features an overview of each the company’s core products, plus sub-pages giving further detail on technical performance to choice of finish, standard sizes and accreditations. It also features downloadable specification guides and the latest news and product updates. “Then point is that everything is about the trade”, continued Martin. “We don’t supply the retail sector so we aren’t in competition with our customers. Any leads that come in to us through the website go straight back out to our customers. The platform is aimed entirely at the installer or builder.” Available made to measure or standard sizes bifold doors from Dutemänn are manufactured in the industry-leading Schüco system. Featuring a slim sight-line frame the system can be manufactured to accommodate inside/ outside or left or right opening and is fully adjustable, achieving a WER/U-value of 1.8w/m2.K or lower. Haus Door Dutemänn’s aluminium entrance door is available as either a completed door set or panel. Achieving a panel U-Value of just 0.71w/(m2k), it is also available in a choice of more than 93 styles.
Martin concluded: “We have invested in our range and it’s important that we now tell that story effectively so that the trade understand that we aren’t just pushing out doors like everyone else but in buying from us, they get exceptional quality, customer service and support. Our new website is part of that process.”
For more information call 01322 771213, email: sales@dutemann.co.uk or visit www.dutemann.co.uk.
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Aluminium door specialist Dutemänn has launched its new look website www. Dutemann.co.uk, bringing the latest in product development, technical data and product specification to the finger-tips of its trade customers.
Dutemänn Glide, exploits increased structural integrity and sophisticated gearing mechanism to create a next generation inline sliding door to span a space of up to 6.7metres wide and 3.2m high with just two panels.
Martin continued: “The most important thing is that we have sustained quality and our reputation for service. That’s always been our strategy – we’re a niche manufacturer so by definition we have to be good at what we do because we rely on repeat business. We understand that it has to be right for our customers to get paid and we do everything we can to make sure that happens by checking and then checking again at each and every stage of the manufacturing process. Our product quality is genuinely second to none and our customers have to expect it.”
READER ENQUIRY No: 0814/0059
new look website
For more information call 01322 771213, email sales@ dutemann.co.uk or visit www.dutemann.co.uk. READER ENQUIRY No: 0814/0060
READER ENQUIRY No: 0814/0061
August 2014 | www.glassnews.co.uk
ALUMINIUM
The UK’s Leading Industry Newspaper
ORIGIN LAUNCHES
ALUMINIUM WINDOW RANGE A new range of aluminium windows has been launched by Origin, the leading UK manufacturer of bespoke aluminium bi-folding doors, offering premium quality aluminium flush casement windows. The Origin Window has been designed and engineered at the company’s High Wycombe
“We have taken great care to create a window that is not only finely engineered, but that also looks attractive. The sleek design of the Origin Window brings beauty and comfort into the home, in addition to its high-quality thermal and sound insulation properties and long-term durability.”
factory following demand from trade partners seeking a window to match the aesthetic and quality of Origin’s folding sliding door system. The Origin Window is a perfect match for any modern build, but also an ideal replacement for windows in a period property. The aluminium window frames offer the right combination of strength and weight, allowing for narrow sightlines, whilst providing superior thermal performance and improved acoustic dampening. Aluminium doors and windows are rapidly becoming the first choice for homeowners, builders and architects due to their low maintenance, as the frames don’t rust, rot or warp. The Origin Window offers supreme security through its ‘Secured by Design’ Yale locking system with night vent opening. Neil Ginger, CEO of Origin, says: “The Origin Window is suitable for all window types, whether it be fixed, side or top hung, dummy sash and gable configurations, giving builders and architects the choice they so often seek when designing a home. We have taken great care to create a window that is not only finely engineered, but that also looks attractive. The sleek design of the Origin Window brings beauty and comfort into the home, in addition to its high-quality thermal and sound insulation properties and long-term durability.”
Tradelink
The Origin Window is available in a wide range of colours from bright primary shades to deeper earthy tones and wood effects, traditional black, white or grey RAL colours and dual colours. The window handles are available in chrome silver aluminium, or in our industry first colour match option, whereby the handle is uniquely powdercoated to match the colour of the window. With so many fantastic options the view from the window just got a whole lot more colourful. Origin windows are now available from www.origin-global.com. READER ENQUIRY No: 0814/0062
www.glassnews.co.uk | August 2014
0814/0063
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CONSERVATORIES
The UK’s Leading Industry Newspaper
Welcome to the world of outside living with Modplan!
K2 CAPELLA’S MODULAR OPTIONS ARE JUST THE JOB When Doncaster-based Paul Jackson Conservatories asked K2 fabricator Four Seasons Conservatories what orangery solutions they had to offer that would allow Paul to present his potential customer with something innovative, the timing could not have been more perfect. It just so happened that two new upgrade options had been recently introduced to the K2 Capella orangery: an internal fullheight plasterboard soffit, for that true orangery look; and the already highly popular aluminium fascia and optional decorative pilasters which had been adapted from the best-selling Global Summer to fit onto the K2 hybrid orangery system. Paul Jackson, who in his 25th year of fitting has seen many installations, comments: “The external finish, particularly the pilasters, gives their new room a really striking appearance. On the inside the integrated GRP pilasters are finished with an internal pod system to create a fantastic column between the windows. These blend in perfectly with the selected 300mm plasterboard soffit which runs all the way round the perimeter and offers an overall feel of sturdiness.”
“Our customers were over the moon with the end result,” continues Paul. “They had looked into fully structural orangeries and had gone to some of the big national installers. But their prices were not within budget and they could not offer an alternative product.”
Leading Network VEKA fabricator Modplan has just launched its new Vertex Veranda conservatory roof system. The new Veranda roof system brings the outdoors undercover with an overhanging roof feature available in both glass and polycarbonate options. The intelligently designed roof also incorporates the unique Vertex one piece peripheral main beam with integral gutter. Capable of unsupported spans of up to two metres, or more with a corner support, the new Veranda roof will be a welcome addition to any installers’ conservatory range. Heidi Sachs, Modplan’s Managing Director, said, “The new Veranda roof system offers something very different. Available as a complete conservatory or
roof only system the product allows installers to add value to their portfolio. For the consumer, the possibilities are endless and offer total flexibility for embracing outside living. Combining the Veranda roof with Modplan’s extensive choice of frames, for example the new Imagine Bifold, provides a feature the consumer can use all year round whatever the weather.” The Veranda system is manufactured in Modplan’s dedicated roof plant. It is available in a choice of foil colours including Rosewood and Golden Oak, (all on white) or with Modplan’s dedicated spraying facilities the homeowner can choose from any RAL colour on one side only. The Veranda system has been developed in-house at Modplan, drawing on the
expertise of its research and development department. The Veranda system is a perfect example of Modplan’s technical excellence in delivering products that add value to their customer’s portfolio. Modplan manufactures and provides a comprehensive range of products that includes three VEKA profiles, a vertical slider, composite doors, PVC-u and aluminium patio and bi-fold doors, conservatories, the Vertex solid tile-effect roof and glass and polycarbonate conservatory roofs. For more information on any of Modplan’s products, including the revolutionary Imagine Bi-Fold Door, simply Ask the Man from Modplan Tel: 01495 246844 www.modplan.co.uk
The installed Capella measures 6 metres by 4 metres and features a brick dwarf wall designed to seamlessly match the Georgian style property. Following on from this positive response Phil Foulger at Four Seasons is now actively promoting the K2 Capella as an alternative to a standard conservatory or a fully structural orangery. He comments: “The Capella’s modular options are unique on the market; we will be focusing our sales effort on the plasterboard soffit option as its appearance is the closest to that of a structural orangery.” The Capella can be specified with a range of other options including an integral aluminium gutter and an internal PVC-U shelf-like soffit, available in either 170mm or 300mm depth. The plasterboard soffit is available in a choice of 300mm or 600mm depth, to match the designed look of prestigious structural orangeries. READER ENQUIRY No: 0814/0064
READER ENQUIRY No: 0814/0065
WI members treated to VIP day with Anglian Home Improvements Members from the Norfolk Federation of the Women’s Institute were welcomed by Anglian Home Improvements for a VIP day at the new Norwich showroom on Wednesday 11 June, including a ‘behind the scenes’ factory tour and a talk by actress and Anglian Ambassador Sally Geeson. Members attended the event from eight different WIs across the region. Following a brief introduction to the heritage and key focuses of Anglian Home Improvements, as well as energy efficiency in the home, the women were taken to the Anglian factory at the Norwich Airport Industrial Estate for a guided tour.
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The WI members were particularly interested in the amount of recycled material that Anglian uses in its windows and the ongoing quality control testing throughout the manufacturing process. They enjoyed seeing the automated machinery at work, lifting
the large panels of glass, and the rotating carousel that puts the finishing touches to the windows. The guests were also shown a wide range of bespoke and imaginative window designs, created by Anglian using methods such as sandblasting and lead lining to create attractive patterns and images. Following a buffet lunch, the ladies were treated to an audience with actress Sally Geeson, famous for her roles in 1970s TV shows such as Bless This House and a host of Carry On films. Sally chatted to them about her time in the shows as well as her more recent role as an Anglian ambassador, which developed after she purchased new windows
from the company and became a happy Anglian customer. Established in 1966, Anglian Home Improvements is the UK’s biggest double glazing window, door and conservatory specialist. With almost 50 years’ experience, Anglian offers an extensive range of home improvement products, including windows, doors, conservatories, rooftrim and much more. For more information and to view the full product range, visit www.anglianhome.co.uk. READER ENQUIRY No: 0814/0066
August 2014 | www.glassnews.co.uk
THE AFFORDABLE ORANGERY SOLUTION Ideal for those who are looking for something truly different but want to retain a full glass roof, the Capella also allows you to upgrade an existing conservatory to give it that orangery look. The design drastically improves the external appearance of a standard conservatory, thanks to the aluminium high fronted gutter which hides the roof bars. On the inside an eye-catching internal soffit gives the appearance of a full blown orangery allows the inclusion of down-lights or speakers, giving you a unique and highly novel appearance that will be the envy of your customers’ neighbours!
Features: • High front gutter hides the ends of the glazing and roof bars • Internal brackets create orangery soffit appearance (170mm or 317mm) • Roof specific kits - no cutting of aluminium sections
Orangery, The Capella
Benefits: • A lower cost orangery solution • Usual building regulations exceptions apply • Easy to fit - adds only a couple of hours to a conservatory installation • Available to retro-fit existing conservatories • Strength throughout - no problem with ladders leaning on the gutter
For all sales enquiries and quotes please email: vikki@fourseasons-roofs.co.uk
JUST NOT OOF A R ANY! P COM
Deal direct with the Directors... Tel: 01909 735 833 | Fax: 01909 735 385
www.fourseasons-roofs.co.uk | vikki@fourseasons-roofs.co.uk
CONSERVATORY & ORANGERY ROOFS | SOLARIS GLASS | CELSIUS GLASS | NEW WAVE SLIDE & SWING DOORS | GUARDIAN SOLID ROOFS 0814/0067
www.glassnews.co.uk | August 2014
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CONSERVATORIES
The UK’s Leading Industry Newspaper
WATERTIGHT ANSWER TO GLASS SPANS The problem of achieving a weathertight seal on large glass roofs is addressed with an innovative solution from Aztec Conservatory Roof Systems. The company, one of the UK’s leading independent conservatory roof system companies, has designed and developed a new muntin bar. The concept involves fabricating the double or triple glazing with a slightly longer top pane, which then sits on top of a ‘stepped’ profile detail on the thermally broken muntin bar. As a result, water on the roof runs down and away from the jointing bar. “More often than not, conventionally, where two panes of glass abut on a roof,
QUALITY CARE
FROM TUFFX
the joint leaks,” explains Tim Franks, Aztec Conservatory Roof Systems managing director. “Our solution is so simple, and it works, overcoming what is a major headache for roof installers, and their customers. “We have always claimed our roof system to be simpler, faster and better - the new bar continues that ethos.” The bar is available as standard in black, to minimise any visual impact on the conservatory or orangery aesthetics, but the full range of colours are available to order. As with all Aztec roof components, all shades are available in single unit quantities, with no minimum order. The Aztec roof system, originally designed and
engineered by conservatory fitters to address the common fabrication and installation issues inherent in other roofs, is claimed to reduce on-site build time by up to 30%, and almost eliminate risk of remedial call-backs. As well as offering a roof with a raft of unique features, Aztec Conservatory Roof Systems offers its fabricators unique benefits- including guaranteed areas of work without competition and no business taken direct. As a result, Aztec (www. aztecsystems.net) is now the leading independent conservatory roof systems company. READER ENQUIRY No: 0814/0068
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TuffX Processed Glass has been at the forefront of high performance, solar control, selfcleaning roof glass design for over 10 years, ensuring that customers can offer unique products that will help to create more business opportunities than ever before This progressive approach to energising the industry has reaped many benefits for the company with customers impressed by quality standards and reliable services offered. Conservatories have become more dynamic in terms of design and consumers more demanding in the performance of products installed. As such senior management at TuffX are keenly aware that it is vital to offer customers as much support and substantiation of product as possible when approaching the consumer.
Graham Price, Managing Director, states that offering tailored websites and wellpresented glass samples has helped to bring customers positive results and improved business opportunities which positive sales figures prove. Furthermore working alongside renowned glass
companies has enabled the company to branch out and grow a product range for conservatory installers that offers vast choice to ensure that the market has more options and room for growth.
The TuffX team recognises that understanding the individual style of the homeowner is pivotal to winning business. Providing customers with more in terms of style, colour and performance has been a focus for the company, which has now reached a new milestone in increased month on month sales. As conservatory design has developed over the last 10 years, consumers have become increasingly aware of conservatory roof glass product performance. Additionally they have quickly grasped that through aesthetics they can add value and reduce expensive energy bills at the same time thanks to roof glasses that provide temperature control. As such the demand for high quality performance glass roofing units has increased considerably due to thermal efficiency, simple installation, heat reflection and of course colour and easy maintenance which appeals to the homeowner. The launch of a modern interactive website that was designed to be individualised for customers was novel and has proven very popular nationally for TuffX, with many customers stating that this facility has helped to boost sales.
Name: Tel: Address: Postcode: Email:
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“As conservatory design has developed over the last 10 years, consumers have become increasingly aware of conservatory roof glass product performance.”
With many homeowners now wanting to understand how products perform, the TuffX team has created literature and samples that would make it easy for the consumer to understand the performance differences between the glasses. The environmental impact of energy consumption has become a major focus for homeowners with many now driven to achieve optimum results within their home. By providing customers with neat glass samples which include the individual capabilities of each glass type, has also proven to be a major benefit for the Ambience conservatory roof glass range. The TuffX portfolio has also been carefully developed to provide the right solutions in relation to solar control roof glasses. Graham Price comments, “Ensuring our customers stay ahead is a priority for the entire team. We aim to give them as much support as possible when converting leads to sales. The TuffX range provides maximum choice in relation to glare, reflection, light transmission and privacy. He concludes, “As the environmentally aware consumer continues to drive the market we feel it is important that our customers can educate them and leave them fully aware of product capabilities. That combined with the reliability of our national delivery fleet which can deliver direct to site or to factories, gives our customers greater confidence when securing sales. We will always remain focused on design and innovation to ensure our customers stay ahead in a competitive market.” For glass samples or more information on the TuffX range please call 0845 3 400 200. READER ENQUIRY No: 0814/0069
August 2014 | www.glassnews.co.uk
TILED CONSERVATORY ROOFS Guardian – The replacement roof with Building Control Certification
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Connaught Conservatory Roofs Limited, Unit 3, Lloyd Street, Parkgate, Rotherham, S62 6JG.
www.glassnews.co.uk | August 2014
41
TRADE NEWS
The UK’s Leading Industry Newspaper
Proactive marketing helps Acquisition of GEALAN Modplan customers benefit by VEKA Group completed from the buoyant market The Worldwide VEKA Group has announced today that the acquisition of German competitor GEALAN Holding GmbH has finally been completed. All European Monopolies and Mergers authorities involved in this process have approved of the takeover.
The industry has turned a corner and there is a newfound optimism in the air. Chris Reeks, Modplan’s Sales Manager, says many of their customers are seeing the brighter trading conditions as an opportunity to refresh and revise their marketing. “Our customers are reporting increased interest, but they want to make sure they retain that buoyancy by ensuring their marketing is welltargeted and professional. We’re definitely seeing an increase in customers wanting to take advantage of our marketing support.” Modplan’s marketing support package is one of the best in the business. Practical tools come in the form of literature packs that are suitable for trade and retail. There are product specific brochures as well as general brochures, all of which can be tailored to individual customers. There is also the option of the VEKA Marketing Portal facility, which allows customers to personalise and print marketing materials at the touch of a button. Modplan also offers a bespoke service, where individual adverts and mailers can be designed and printed for the local market. With online being an increasingly key source of leads, Modplan offers a website evaluation service as part of a wider marketing review. The trade fabricator also
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By acquiring its competitor GEALAN – a company that is established and wellknown on the European market for many years and one that has recently been implementing a
“Modplan’s marketing support package is one of the best in the business.” provides a complete web design service should a new presence be necessary. The more traditional marketing activities are still proving popular, though. “Touch and feel” is a vital part of the selling process and Chris reports that product samples are being increasingly requested. Casements, sashes, doors can all be supplied and all are available in a variety of colours. They even come with bags to help retain the pristine appearance! Alongside the product samples, Modplan also has a showroom offering and works with customers on everything from small updates to complete makeovers. Chris says, “The Vertex roof is becoming a heavily requested item to accommodate the growing trend for retrofit
conservatory roofs, and the new Imagine Bi-fold has already been requested for displays as a practical alternative to inline patio doors.” Chris concludes, “We are delighted that the industry is picking up and we’re delighted to be working with so many of our customers who are looking to be proactive and make the most of the upturn now and in the future.” Modplan manufactures and provides a comprehensive range of products that includes three VEKA profiles, a vertical slider, composite doors, PVC-u and aluminium patio and bi-fold doors, conservatories, the Vertex solid tile-effect roof and glass and polycarbonate conservatory roofs. For more information on any of Modplan’s products, including the revolutionary Imagine Bi-Fold Door, simply Ask the Man from Modplan. Tel: 01495 246844 www.modplan.co.uk READER ENQUIRY No: 0814/0071
differentiation strategy – the VEKA Group is strengthening its competitive position in Germany, Europe, and the World. The family-owned VEKA Group is one of the world’s leading producers of PVC-U profile systems for windows, doors and roller shutters. The Group employs more than 3,600 people at 25 subsidiaries on three continents around the world. 1,300 of them work at the company’s headquarters in Sendenhorst. The VEKA Group generated €793
million in turnover in 2013. Internationally, more than 2,200 specialised companies use VEKA systems to create top-quality PVC-U structural elements. With its takeover of GEALAN Holding GmbH from financial investor Halder, the Group will be increasing its staff once again, by 1,150 employees, and its total annual turnover will reach more than €1 billion.
Whilst the acquisition of GEALAN will not impact directly on The VEKA UK Group – it will continue to be business as usual in the UK - it is positive news for VEKA and Halo fabricators as it reinforces our Group’s stability and vision for long term investment. We believe this is fantastic news for customers of The VEKA UK Group and indeed VEKA users Worldwide, as there is now one clear choice for fabricators and installers wishing to partner with a secure, stable profile manufacturer. READER ENQUIRY No: 0814/0072
Rochdale Glass Sponsors
Boxer to World Title
CENSolutions’ customer Rochdale Glass has sponsored Paul Butler for three years to help him achieve his dream of becoming a professional boxer, so are joining in the celebrations now that the young boxer has been crowned World bantamweight Champion. Jim Murphy, Managing Director of Rochdale Glass explains why he decided to sponsor Paul in the early days: “I used to be part of a boxing club and enjoyed the sport for many years. I met Paul through the club and at that time he couldn’t afford the petrol to get up to Manchester to take part in the competitions that would advance his career. So we helped him out and continued to support Paul as he continued to win fight after fight. He now wears a
sponsored strip of Rochdale Glass branded shorts and won the World Title wearing just that.” “Rochdale Glass also sponsors an amateur club by providing clothes for the young up and coming boxers. Not all parents can afford to spend money on the kit needed for boxing, but for the young people wanting to take the sport seriously – it really is the little things like this that can make all the difference.” Rochdale Glass has shown fighting spirit outside of the ring too, with an 18 year history of supplying insulated glass units to the industry. Employing just eight people the company goes from strength to strength and is reporting some of the best sales months it has ever seen.
“CENSolutions has been a big part of our long history in the industry too, supporting us with all of our certification needs,” continues Jim. “We have a good relationship with the team at CENSolutions but we also trust them implicitly to make sure the units we make are future proofed for our customers.” For more information on CENSolutions, call us today on 01785 716625, visit www.censolutions.com. READER ENQUIRY No: 0814/0073
August 2014 | www.glassnews.co.uk
0814/0074
www.glassnews.co.uk | August 2014
43
TRADE NEWS
The UK’s Leading Industry Newspaper
The VEKA UK Group gives back to the G Awards The VEKA UK Group is proud to once again be a Main Sponsor for this year's G Awards.
Crystal sponsored rider wins National Championship Crystal sponsored jockey, Bridget Andrews has won the 2013/14 National Ladies Point to Point Championship.
Based at her father’s racing yard in Bedfordshire, Bridget has been riding since she was six years old and has horse racing in her blood. Bridget
The industry-leading PVC-U systems supplier believes that they are a valuable resource within the industry, encouraging companies to strive for excellence. The G14 Awards are described as being the 'the only event in the glass and glazing industry to publicly celebrate and reward standards of excellence on a national scale.
The VEKA UK Group picked up the G12 Award for Energy Efficiency Initiative of the Year.
Sales and Marketing Director of The VEKA UK Group Colin Torley says: “The G14 Awards provide a fantastic opportunity for businesses in the glass and glazing industry to be recognised for their hard work and outstanding achievements, which is certainly something to be celebrated.
recognised for their achievements. We'll look forward to celebrating with all the winners on the night, and we're proud to sponsor an event that promotes professionalism in all aspects of our industry.”
“The VEKA UK Group has been shortlisted for numerous G Awards over the years and we're always delighted at the number of VEKA and Halo customer companies
Find out more, and enter online at www.g-awards.co.uk.
The G14 Awards will be held on Friday November 21st.
said: “I’m thrilled to have won the title and would like to thank Crystal for their continued faith and support”. Crystal Direct, the No. 1 trade fabricator for choice and colour has sponsored Bridget since 2011. Chairman Martin Randall added: “We’re delighted for Bridget. Winning the National Championships is a huge achievement and we’ve been happy to support Bridget over the past few years and track her progress. Well done Bridget!” For further information on Crystal Direct call 01462 489 900 or visit www.crystal-direct.co.uk.
Crystal Direct sponsors Bridget Andrews, a young jockey. Bridget won the 2013/14 National Championship.
READER ENQUIRY No: 0814/0077
ORIGIN GROWS UK MANUFACTURING SYNSEAL ACQUIRES SYSTEMS GLASS OPERATIONS WITH NEW FACTORY Synseal has acquired the business and assets of Prospect Inc. Ltd, trading as Systems Glass. Located at Challenge Way in Wigan with good access to both the M6 and M58 motorways, Systems Glass supplies quality products to a well-established regional customer base which include
READER ENQUIRY No: 0814/0075
insulated glass units for window frame and roof applications as well as quantities of single sheet toughened glass. Operations comprise a 50,000 square foot production facility, tried and tested manufacturing equipment and highly experienced and skilled staff. The existing capacity of 9,000 IGUs per week will be increased through additional Synseal investment to fully
maximise the potential of the spacious site. Prospect Inc. Ltd Managing Director Nigel Palmer said: “From David first ringing me to completing the deal took a total of 22 working days – I can’t believe how quick and straightforward the deal was!” Synseal’s Chief Executive David Leng comments: “This well-positioned IGU manufacturing facility in Wigan will strengthen our busy Global Glass operations serving the northern regions of the UK. We look forward to servicing a new customer base and offering them the full range of products within Synseal’s portfolio. Our acquisition of Systems Glass is part of our strategic expansion plan to drive continued growth for Global Glass, including our exclusive high performance brand Celsius glass. We continue to search for quality glass assets in the south of England and would welcome approaches from anyone with suitable businesses or manufacturing sites capable of being developed.” READER ENQUIRY No: 0814/0076
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Origin Frames Ltd, award winning UK manufacturer of bi-folding doors, has opened a new production facility at its headquarters in Buckinghamshire as part of the company’s huge expansion plans. The factory opening follows the introduction of Origin’s industry leading ‘Your Lead Time, Not Ours’ service in 2011, which eliminates lead times on its bespoke aluminium bifolding doors.
The new 18,000 sq ft x 40,000 sq ft factory will support Origin’s new flow line manufacturing process, introduced in 2013 as the company moves towards lean manufacturing; while helping to maintain a 100 per cent record for delivery of its ‘YLTNO’ service. In early 2013 Origin introduced a new flow line system, giving each factory worker a defined role in the production process. The primary aim of the new system was to streamline work and improve efficiency levels by breaking down each task. The new production facility will facilitate the flow line production process, which has already allowed the business to double its capacity in the last 12 months, while acting as the main manufacturing hub for its Dubai and US counterparts.
The new production facility has meant Origin has also invested in new machinery and factory resource at its headquarters in High Wycombe. Origin hope the new factory will become a centre of manufacturing excellence within the UK. Neil Ginger, CEO at Origin, said: “UK manufacturing looks set to be on the rise, and we have found the demand for products carrying the ‘made in Britain’ badge has never been stronger. The new factory has enabled us to expand and cope with the extra demand, while improving efficiency, through the new flowline process, enhancing the overall quality. By investing in the new production facility we hope to uphold our record for constantly delivering to customer lead times as part of our strategy for growth in the year ahead.” In the last 12 months, Origin has been shortlisted for the National Business Awards and has been awarded the prestigious ISO 9001 certification for excelling in its operations. The globally recognised accreditation is achieved only by businesses that meet the highest management standards and is a stamp of exemplary product and service quality within the industry. Tel: 01993 823011 READER ENQUIRY No: 0814/0078
August 2014 | www.glassnews.co.uk
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www.glassnews.co.uk | August 2014
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TRADE NEWS
FREEFOAM PRODUCTS
HELP CHILDREN GET INVOLVED IN CONSTRUCTION INDUSTRY
Freefoam Building Products have been used on an inspirational project by Barrett David Wilson Homes to get children interested in construction. Fascia, soffit and guttering, provided by Freefoam customer Northern Building Plastics, made an essential contribution to a small scale home built for the children of Scholes Village Primary School, Cleakheaton, West Yorkshire.
The UK’s Leading Industry Newspaper
A PUTT IS ALL THAT MAKES THE DIFFERENCE AT
THIS YEAR’S GLAZERITE TROPHY
Sponsoring Wellingborough Golf Club’s PGA (Midlands) competition for the ninth year in a row, July saw Glazerite Windows Limited take part once again in a successful golf day enjoyed by all. Won by the team made up of Peter Clarke, Mark Davis, Jon Harris and their pro golfer Lee Clarke the Pro-Am tournament, which took place July 2nd, was followed up the next day by a closely fought 36-hole Glazerite Trophy competition won by former Ryder Cup star Peter Baker.
In a competition that looked like it was heading for a play-off between Baker and Daniel Greenwood of the Forest Pines Golf Club, things changed and got exciting when Baker produced one final special moment at the 18th to which he credits his putter for making the difference. Holing an uphill 20 foot putt to clinch victory on seven-under-par, Baker’s day started off how it was meant to go on with four birdies in his first eight holes of round one.
Using the ‘Young Guns’ team from Barrett Homes to design, procure and manage the construction project, the house was completed in June 2014, just in time for the 50th anniversary celebrations of the school. The ‘Learning House’ will benefit the social, personal and emotional development of the pupils by creating an informative learning experience. Freefoam is a leading manufacturer of a wide range of innovative products for the building industry in Ireland, the UK and Mainland Europe. Offering a fully integrated suite of products to provide the complete roofline solution, suitable for any size of property! All roofline components are designed to work together, colours will match exactly, all elements are covered by the Freefoam Lifetime Guarantee and all products are protected by extra UV Protection. Colin St John, UK General Manager, commented “We’re delighted to have supplied materials for this project. Making children aware of how homes are constructed will only help raise the profile of our industry and make sure a new generation get involved in the construction business. Freefoam products are guaranteed for 50 years so will still be going strong when the school celebrates its centenary!” Tel: 01604 591110 - www.freefoam.com
Last year’s winner Simon Lilly, Wellingborough’s club professional, finished in eighth place on one-under-par, while other pre-tournament favourite Paul Streeter of Lincoln Golf Centre shot a 69 in his second round to finish tied fourth with both Andrew Willey (Bulwell Forest) and Matthew Cort (Rothley Park).
"We had 42 teams enter, which was a record for us, and it is testimony to everyone involved in organising the event and spreading the word and I look forward to doing it all again next year.” www.glazeritewindows.co.uk Jeremy Proctor, Paul Streeter (Pro), Adrian Lewis & Steve Savage of Frames Conservatories Ltd at the Glazerite Pro-Am tournament.
FENSA NOTIFICATIONS
FLATTEN OFF
Notifications of replacement windows and doors in domestic properties in the second quarter of 2014 are up just 0.54%* on the same period last year, says FENSA.
an increase of 8.53% over 2012. April was up 3.7% on 2013, May up 1.2% and June was down 3.3%.
“We need to ask whether the installation market has currently peaked,” comments FENSA Managing Director Chris Mayne. “A number of other indicators and some commentators have predicted a slowdown in the construction sector. Also, June could be an anomaly. June 6 saw the deadline for FENSA installers to Transition to Certified Installer and a number had their accounts frozen, meaning they were unable to advise us of installations.” 89% of all window installations are covered by FENSA according to DCLG. * Calculated from the most up to date window and door installation figures notified to FENSA in April, May and June 2014.
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“I just managed to hole an awful lot of putts. It felt like I played better in the afternoon without sinking too many, until the vital one at the end. It’s really pleasing to win a Glazerite at last; I've played in the last four or five and really struggled. This came as a nice surprise because I haven't played well at all this season until this week.”
John Hewitt, Managing Director of Glazerite, said: "We're already in the ninth year of what we consider to be a successful partnership with Wellingborough Golf Club and The PGA in England (Midlands), our continued growth sees us inviting more customers along to the Pro-Am event than ever before.
This represents a slowing down in the growth of installations figures. In comparison, the second quarter of 2013 saw
READER ENQUIRY No: 0814/0080
“It sounds funny but I only played okay this morning,” said Baker.
READER ENQUIRY No: 0814/0082
READER ENQUIRY No: 0814/0081
Government needs to lift borrowing cap to deliver homes, says FMB The Local Government Association (LGA) is right to be calling on the government to lift the borrowing cap to allow councils to build more new homes. Responding to the publication of the LGA’s report – Investing in our nation’s future: The first 100 days of the next government – Brian Berry, Chief Executive of the FMB, said: “There is a desperate need to build more homes if we are to sustain the economic recovery. It’s very encouraging that the LGA is prioritising housing as an issue in their new report. The FMB has long argued that central government should lift the Housing Revenue Account borrowing cap to allow councils to build more new homes. We are also supportive of financing solutions like the ‘build now, pay later’ deferred payment model.” READER ENQUIRY No: 0814/0083
August 2014 | www.glassnews.co.uk
TRADE NEWS
The UK’s Leading Industry Newspaper
Window Ware
Association of Composite Door
Manufacturers welcomes Door-Stop
Latest To Join NFA Family Window Ware, Bedford based stockists and distributors of window, door and conservatory hardware, have become the latest company to join the every growing National Fenestration Awards family. They join a list that already comprises of fenestration qualifications experts GQA Qualifications, composite door masters Distinction Doors and Solidor, fenestration data providers Windowbase as well as main event sponsors The VEKA UK Group. With more discussions ongoing, the NFA family looks set to grow even bigger over the coming weeks.
time is running out for people and companies to place their nominations. The nominating phase ends Monday 1st September at 23:59pm. This stage of the awards is all about collecting as many nominations as possible so that shortlists of those nominated can be created.
Time Running Out For Nominations
The more that companies and people nominate, the better the chances of their nominees will make it through to the second phase.
This year seems to be flying by at some pace. It didn’t seem all that long ago that the first phase of the awards was actually launched. But
2014 has already seen a massive number of nominations and new registrations already, surpassing the number
seen in 2013 at the same stage. This is testament to the appeal of a brand new awards scheme that runs throughout the year. Best advice would be to get your nominations in now while there is still plenty of time. It takes less than a minute to register, it’s completely free and there are plenty of categories to get your teeth stuck into! www.fenestrationawards.co.uk Email: info@ fenestationawards.co.uk Twitter: www.twitter.com/ NatFenAwards READER ENQUIRY No: 0814/0084
Door-Stop has been welcomed into the Association of Composite Door Manufacturers (ACDM). “As the UK’s favourite composite door manufacturer it was timely for us to join the body representing the industry,” commented Door-Stop’s Business Unit Director, Martin Dickie.
International Corporation, one of the world’s leading door manufacturers, plays an active part in developing the industry and raising standards, so becoming part of the ACDM was a natural expression of this policy.”
The ACDM is also a member of the Glass and Glazing Federation (GGF) and the Construction Products Association (CPA). Visit www.acdm.co.uk and www.door-stop.co.uk to find out more.
The ACDM represents and promotes composite doors in new build and home improvement markets and works with technical and consultation bodies involved in door performance standards in Britain and Europe. Members must have achieved PAS 23 and PAS 24 for enhanced security and manufacture to Kitemark BS 8529:2010, as well as signing up to the ACDM’s voluntary Code of Practice. Martin adds: “Our parent company, Masonite
READER ENQUIRY No: 0814/0085
0814/0086
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02476 995704 www.glassnews.co.uk | August 2014
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www.edgetechig.co.uk 47
TRADE NEWS
The UK’s Leading Industry Newspaper
THE VEKA UK GROUP TO EXHIBIT AT THE BUILD SHOW Showcasing its high quality PVC window and door profile systems, The VEKA UK Group is the latest exhibitor to join the ranks at the inaugural Build Show, taking place at the Birmingham NEC next April. At the only dedicated trade exhibition for builders and contractors, The VEKA UK Group will be highlighting solutions from across its extensive range of products, designed for the construction, refurbishment and home improvement industries. The Group demonstrated its position as the industry leader in PVC-U systems with the unveiling of the innovative 'Imagine' Bi-Fold Door during 2014 and this will be
a key focus on their stand at The Build Show, along with the unique Flush French Door from the same range. In addition to this The VEKA UK Group will be showing the next generation of the popular Matrix suite of window profiles – M70. Fully re-engineered and available from 2015, the next generation M70 system features an updated chamfer style with more contemporary lines. Additional chambers increase the thermal performance to meet the demanding current and future requirements for more energy-efficient glazing. Colin Torley, Sales & Marketing Director at The VEKA UK Group commented: “We believe that
the Build Show will provide a unique opportunity for us to meet and speak directly with key decision makers from the building, construction and other related industries. As these markets enter a new phase of growth, a show like The Build Show is an essential part of our marketing strategy to network and share our latest product innovations and support initiatives. ” Paul Godwin, Managing Director of the Build Show, said: “This is another great name to add to the roster of exhibitors who will be joining us at the show next year. We’re really pleased with the way the event is taking shape and the support from high profile companies such as The VEKA UK Group is helping to make it the most worthwhile day out our visitors will take all year.” Brought to market by the organisers of the award winning FIT Show (Fabricator Installer Trade Show), the Build Show will take place at the Birmingham NEC from Tuesday 28th to Thursday 30th April 2015, providing a wealth of business development and networking opportunities. For more information please visit www.buildshow.co.uk. For more information about The VEKA UK Group please visit www.vekauk.com. READER ENQUIRY No: 0814/0087
Skills shortages affecting building industry Skills shortages in the building industry are affecting the economic recovery, according to a recent survey from the Federation of Master Builders (FMB).
difficulty finding these skilled tradesmen. The results act as a stark warning that the government must not take the recovery in the construction sector for granted.”
Commenting on the results of the FMB’s State of Trade Survey for the second quarter of 2014, Brian Berry, Chief Executive of the FMB, said: “More than a third of construction SMEs tell us that they are struggling to recruit the bricklayers they need to stay on top of their workloads.”
“Although this snapshot of small construction firms marks the fifth consecutive quarter of positive results, if we don’t have enough of the right people to complete the work, private and public projects could be stalled across the board.”
“Plasterers are almost as difficult to come by with 27% of firms saying they are having
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READER ENQUIRY No: 0814/0088
WINNERS OF ORIGIN TRADE AWARDS ANNOUNCED Origin has announced the winners of its new awards for the glazing industry. Winners have been announced for the Origin Trade Awards, a new initiative that champions trade agents in the glass and glazing industry. The awards, hosted by leading British manufacturer of bespoke aluminium bifolding doors, Origin, acknowledge window and door companies throughout the UK that have achieved impressive growth and sales success over the last 12 months. Neil Ginger, CEO at Origin, said: “We launched the Origin Trade Awards to celebrate the success of trade agents that have strived for business and sales growth, as well as the very best customer service, over the last year.” “We are hugely proud of the trade agents that we work with, so this gave us the opportunity to say ‘thank you’ and acknowledge their hard work. The award categories included Origin’s best trade partners in each region; Scotland, the Midlands, South East, South West, London and the North. These were won by Ecko, Vision Door Systems, Romsey, Aspect Windows, Your Price Windows and the Bifolding Doors Company.
In addition, businesses were commended for marketing and customer service performance. The award for the Best Website was won by Stanbrook & Nicholson, while A-Plus won the award for the Best Customer Case Study. The award for Best Showroom went to Herts Bifold, and 1st Folding Sliding Doors won the prestigious Number One Customer award. A Special Recognition Award was presented to Bifold Direct for its continued strong growth and business development. Finalists in all 12 categories were presented with a trophy and certificate from Origin to congratulate them on their success. Earlier this year, Origin commissioned research that sought to profile the daily lives of Britain’s handiest men, championing UK tradesmen, by demonstrating just how hard the average tradesman works. Origin Trade Awards were then designed to recognise this hard work, awarding those who have taken the biggest steps to improve sales, growth and customer service. Neil Ginger concluded: “Over the last 12 months Origin has experienced significant company growth, which we understand is in part down to our trade partners. We hope the awards will continue to build on the strong relationships we have with them and wish all the winners our congratulations.” READER ENQUIRY No: 0814/0089
SWISSPACER wins ‘ultimate’ Passivhaus seal of approval In April 2014, the Passivhaus Institute held its first ‘Passivhaus Components Awards’ for the most thermallyefficient Passivhaus windows. SWISSPACER ULTIMATE is the first warm edge spacer bar to be awarded a ‘Passivhaus approved’ certificate. The awards took place in Aachen, Germany and recognised high-quality, cost-effective Passivhaus components. The results were based on tests to a detached house in Germany, and were open to all Passivhaus windows. Out of the 12 winning windows, eight had SWISSPACER ULTIMATE inside. SWISSPACER ULTIMATE was the first warm edge
spacer bar to apply for ‘Passivhaus-approved’ certification and the only spacer to be awarded the highest Class A classification. The world-famous Passivhaus institute also confirmed ULTIMATE is best for energy efficiency in all climates. Walter Schreiber, SWISSPACER Head of R&D attended the awards. He commented: “We were delighted so many winning Passivhaus windows featured SWISSPACER. Over 60% of all Passivhaus windows have SWISSPACER inside because it’s the best for thermal efficiency. “The Passivhaus Institute is the world’s leading fabric-first approach to low energy buildings and the diamond standard for
Left-right: Dr Ing. Benjamin Krick (Passivhaus Institute Germany), Walter Schreiber (SWISSPACER Head of R&D), Dr Hans-Werner Kuster (R&D Manager Glassolutions).
energy efficiency. We are particularly proud that SWISSPACER ULTIMATE is the first ‘Passivhaus approved’ warm edge spacer bar – it’s great to have the recognition from such a prestigious institution.” Visit www.swisspacer.com or call 0845 601 1265 for more information. To find out more about Passivhaus, visit www.passivhaus.org.uk. READER ENQUIRY No: 0814/0090
August 2014 | www.glassnews.co.uk
Glass Edge Processing For more than 30 years For.El has designed and built innovative automated solutions for the double glazing and flat glass industry. Whether machines for laminating glass, edge grinding or automatic production of sophisticated sealed units For.El has the machinery to fit every size, shape and production of any business. At Promac we are proud to have partnered For.El for the past 25 years with sales, service and technical support. Please refer to our website www.promac.co.uk or call Promac today on 01788 577577.
For Spares & Consumables www.promacshop.co.uk
TBB – Automatic Warm Edge Applicator
APG20 Gas Coupling Press
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3c Hadrians Way, Glebe Farm Industrial Estate, Rugby, Warwickshire CV21 1ST
T: 01788 577577 F: 01788 567938 E: sales@promac.co.uk
www.glassnews.co.uk | August 2014
0814/0091
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TRADE NEWS
The UK’s Leading Industry Newspaper
SEASON ENDS ON A HIGH FOR HAZEL GROVE UNITED Sponsored by Spectus Window Systems, Hazel Grove United is basking in postseason glory, securing promotion to the Premier Division of the East Manchester League and reaching the Cup Final. The Greater Manchesterbased club comprises two teams; the Jets and the Hornets, with most of the boys aged 7. The Jets enjoyed a stand-out season losing just one game out of 38. Team
manager, Ric Clayton put the loss down to an outbreak of chicken pox weakening the team! Unlike the national team the Hazel Grove squad has also managed to hit the back of the net on more than one occasion scoring more than 340 goals. This season also saw a number of the club’s academy players, aged just 5 and 6, get a game. Talking about his stand out moment from the season team manager Ric said: “It would be too hard to pick just one! It has been an absolute pleasure to manage and coach such a talented bunch. In fact to prove how good they really are, we’ve not only been praised by the
GGF DEFENDS DOUBLE GLAZING COMPANIES ON BBC RADIO
Hazel Grove United’s Number 10, Alfie during the East Manchester Cup Final.
other coaches but a few of our boys have already been talent spotted and play for premiership academies!” Player of the season, along with managers’ player, players’ player and most improved player will be announced at the Club’s presentation ceremony later this summer. Hazel Grove United is the ultimate #TeamRed, representing all that defines Spectus Window Systems’ latest campaign – achieving success through determination and team work! Think Red. Think Spectus #TeamRed
Back in the dressing room, the team are jubilant after an exciting and exhausting Cup Final.
Tel: 01952 283344 www.spectussystems.co.uk READER ENQUIRY No: 0814/0092
Nigel Rees, GGF Group Chief Executive defended the double glazing industry live on BBC Radio Leeds on Thursday 26th June (at 11.40am) outlining why homeowners should always use a GGF Member company. The programme featured a case where the homeowner was dissatisfied with the finish around PVC-U doors that had just been installed. Presenter Wes Butters expressed surprise on the programme that in all the time he has being doing his consumer complaint shows, this was the first complaint on double glazing. The presenter contacted the GGF to pose questions to Nigel Rees. Here is an edited transcript with a selection of the questions asked and answers given. Wes Butters: Why does double glazing get such bad press? Nigel Rees: The (industry’s) image was poor many years ago, but a lot has been done to try and improve it. Certainly at the Glass and Glazing Federation and though our Membership we strive to put consumers first. The shame is, there are millions of installations each year and the good ones go unnoticed but it’s the bad ones that stand out and unfortunately tarnish our industry.
Wes Butters: Are there cowboys out there, taking advantage of people? Nigel Rees: There are companies out there not just in the window industry but in a lot of industries ready to take advantage. Wherever possible, we hope will come in to improve that. Last week, we saw a new piece of legislation in the Consumer Rights Directive which is aimed at protecting consumers. Wes Butters: In the case of our caller John (the consumer who was dissatisfied with his PVC-U doors), where can he go for help? Nigel Rees: I can only speak for GGF Members, but we run a free consumer conciliation service, so if such a situation arose, we would take that case up on behalf of the consumer to our Member and try to ensure the work was rectified. Wes Butters: So you recommend that if you are going to get a double glazing company in (to do an installation), then make sure they are part of the Federation? Nigel Rees: Certainly. Always get a number of quotes but look first to the GGF and we’ll ensure you’ll have all the necessary protection. www.ggf.org.uk READER ENQUIRY No: 0814/0093
British Glass Secures Funding through
Sheffield City Region Growth Deal
The British Glass Manufacturers’ Confederation, the trade association for the UK glass industry, has been confirmed as one of the successful organisations to bid for funding from Sheffield City Region Local Enterprise Partnership (LEP) through its Growth Deal. In total, local leaders from the public and private sector have secured a £320 million cash boost for Sheffield City Region, which will create over 28,000 jobs and training for 40,000 people. This is the fifth most substantial Growth Deal that any City Region has made with Government as Ministers make their announcements for the 39 LEP areas across England.* Deputy Prime Minister Nick Clegg was in Sheffield on Friday (4 July) to confirm the final investment during a visit to a local business. The cash boost for Sheffield City Region will go towards supporting over £600 million worth of infrastructure projects and the creation of a £130 million Skills Bank, which will provide training for 40,000 people in the Sheffield City Region, including between 5,000 and 7,500 apprentices. The funding will also be used to build new training facilities, including a brand new British Glass Academy.
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that the creation of the British Glass Academy as a world class centre of excellence and hub of glass training in the UK will be based in Sheffield. By investing in the skills base, up-skilling the workforce and promoting research and development, the Government is supporting the resurgence of the UK glass industry, recognising its heritage as well as its importance for the future success of manufacturing in the UK.”
LEP Board member Paul Houghton shakes hands with DPM Nick Clegg with the SCR Strategic Economic Plan.
Dave Dalton, CEO of British Glass and The Glass Academy, said: “This is fantastic news for the city of Sheffield and for us as the trade association representing the UK glass industry. We are delighted to hear Government is investing in skills and training projects, business investment programmes and the infrastructure needed boost the local economy and create new jobs. The glass industry is rooted in the work of a Sheffield University department 100 years ago so it’s fitting
James Newman, Chairman of Sheffield City Region LEP, added: “Sheffield City Region is getting a bigger share of the new funds than we might have expected and is clearly punching its weight when it comes to newly devolved powers and funds from Government. We have secured the fifth largest amount of any LEP area and we are one of a very small handful of LEPs being given significant freedoms by Government as to how we spend our funding.’’ “Our Growth Deal is the first step on a journey to enable the Sheffield City Region to take control of its own economic destiny. This is a strong start and, although we have not got everything we wanted, we have done well and we look forward to working with Government to increase their trust in our LEP so we will be able to take even more of our own funding and strategic economic decisions in the future.” READER ENQUIRY No: 0814/0094
August 2014 | www.glassnews.co.uk
0814/0095
www.glassnews.co.uk | August 2014
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TRADE NEWS
The UK’s Leading Industry Newspaper
13th Trade Centre
Opened by Polyframe
Halifax based trade window and door fabricator, Polyframe, have recently opened a new Trade Centre in Hull to further enhance the levels of service offered to East Yorkshire and North Lincolnshire.
Polyframe Hull began trading in June and is the latest addition to the Polyframe Trade Centre Group which has branches throughout the UK and Southern Ireland.
The opening of Polyframe Hull will enable the business to expand its operation in East Yorkshire and Lincolnshire but also guarantee the same high levels of service experienced by all customers. All the services currently offered to Polyframe customers will be available from Polyframe Hull, such as the Clearly Greener Recycling scheme which saves money on skip costs and stops post consumer PVCu frames being deposited in land fill sites.
Additionally Polyframe Hull will be able to offer up to 11 colour options on a 5/6 day turnaround, including the Polyframe ‘Express Range’ of White Woodgrain, Cream, Irish Oak and Black on White. With four profiles available in the Halo and Rehau systems, 2 decorative and 2 chamfered, Polyframe can give customers the choice that they require. Polyframe Hull can also supply either glazed or unglazed product. Other unique products available include the Solis Modular Conservatory range, Aluminium products and sprayed PVCu in any RAL colour, and the life saving Fire Escape Ladder.
“The opening of Polyframe Hull will enable the business to expand its operation in East Yorkshire and Lincolnshire but also guarantee the same high levels of service experienced by all customers. All the services currently offered to Polyframe customers will be available from Polyframe Hull, such as the Clearly Greener Recycling scheme which saves money on skip costs and stops post consumer PVCu frames being deposited in land fill sites.”
The Solis range is a unique modular pre designed conservatory system that is available in 5 styles, 4 sizes in each and 5 colour options. All frames are supplied fully glazed which enables the conservatory to be complete in 1 day. All Solis Conservatories are supplied with glazed frames with two openers, French doors, 150mm cill, roof with polycarbonate or glass, guttering and rainwater pipes, all wall fixings, silicones and screws. A full set of working drawings including flashing details is also included which enables the flashing details to be cut before the conservatory is erected. Polyframe are innovators in the industry and as new products are launched these will also be readily available through Polyframe Hull. READER ENQUIRY No: 0814/0096
A 14 nn th iv Ye er a sa r ry !
Peter Dyson, Polyframe Sales Director states, “The ethos behind the Trade Centres is to offer the window installer a complete product package and a true local point of contact. Additionally it enables Polyframe to supply our extensive product portfolio to smaller installers who in the past we have not been able to supply due to transport logistics. We now supply the Hull branch three times a week with fully loaded articulated vehicles,
with products then been delivered throughout the area on smaller, more cost effective vans. This enables us to be more cost effective and also adds to our green credentials”.
BUILD ON GREAT FOUNDATIONS! A cost effective solution for constructing conservatories and extensions, on poor ground conditions. • Mini Piling and Underpinning • Insurance claims for subsiding conservatories have increased in the last 5 years. Most claims are rejected due to insufficient foundations. • Conservatories, garages and extensions - all domestic and commercial work undertaken. • Established 14 years • Enviable Reputation - helping you build reputation with your customers.
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Tel: 07966 663 207 Email: harrisrch9@aol.com 0814/0097
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August 2014 | www.glassnews.co.uk
TRADE NEWS
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MILA GIVES BACKING TO FIT 2016 Mila has announced that it will be returning to the FIT show in 2016. The hardware specialist was one of the launch partners of the event in 2013 and has confirmed that it has once again booked a stand for the show in April 2016. Richard Gyde, Managing Director of Mila, says: “It was always our intention to return to FIT. It didn’t suit our product development programme to return after just one year but we’ll certainly be back in 2016 with lots of new innovations to impress the market. “Our sales and technical teams came to the show this year and were hugely impressed once again with the presentation and professionalism of the organisers and with the determination evident from both exhibitors and visitors to ensure that the show was a success.
“It’s really important to us that the FIT show does become a fixture on the industry calendar and we’re certainly giving our backing to the plan to hold the event every two years from now on.”
0814/0100
“It’s really important to us that the FIT show does become a fixture on the industry calendar and we’re certainly giving our backing to the plan to hold the event every two years from now on. This, we believe, matches the pace and level of innovation in our industry and will help to increase and sustain visitor numbers in the future.” Mila’s stand in 2016 will be in Hall 2, close to a newly created entrance. www.mila.co.uk READER ENQUIRY No: 0814/0098
REHAU CONGRATULATES
AUTHORISED PARTNER PRIZE WINNERS REHAU has once again presented trophies to the two members of its Authorised Partner scheme who have scored highest in terms of customer satisfaction over the past year. It is four trophies in a row now for Fabricator and Installer of the Year Chatsworth Windows of Northallerton and a neat hat trick of wins for Installer of the Year Wilmslow Glass.
manager Hormoz Nouri and Gaynor Thomas, Showroom Manager at Wilmslow Glass, received a trophy from REHAU’s Tony Ball. Chris Tudgay, Business Team Manager for REHAU Window Division, said: “These trophies are awarded directly on the basis of customer feedback and
reward true excellence in customer service. Both companies can proudly display their trophies and winners’ logos for the rest of the year and maximise the benefits of their status as award winning REHAU Authorised Partners.” READER ENQUIRY No: 0814/0099
Both companies have been REHAU Authorised Partners since the scheme was launched in 2009, and both have worked hard to continually delight customers with the quality of their product and service. Stuart Scott, Managing Director of Chatsworth Windows, received an engraved trophy from REHAU’s regional sales
www.glassnews.co.uk | August 2014
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TRADE NEWS
The UK’s Leading Industry Newspaper
What a difference
a day makes
or, in the case of Thermoseal Group, a few short months... Glass News’ Editor, Chris Champion, attended a press day organised by the UK’s spacer bar market leader, Thermoseal Group. After visiting the Thermoseal Group a few months ago and interviewing Managing Director Gwain Paterson, attending their recent press day, I wasn’t expecting any big changes. How wrong was I! Spacer bar manufacturer and component supplier, Thermoseal Group, is one of those atypical British companies. They quietly get on with their business without making a big song and dance about it and, to mix a bunch of metaphors, sliding along on the rails until they appear at the front as market leader in their specialist field. And this is certainly the case with Thermoseal Group who now have around 50% of the spacer bar market in the UK.
warm edge, currently. Why warm edge? The worldwide drive for energy efficiency plays a huge part but as far as the UK is concerned the changes in UK building regulations
Founded in Birmingham in 1979, they had the first hopper fed hot melt extruder in the UK and by 1984 were supplying insulated glass components to the trade. They purchased Perma Led in 1999, which still operates from its Kent base, and began injection moulding components in 2004. However, the real move forward came in 2010 with the introduction of the Thermobar Warm Edge Spacer, followed in 2013 with the production of Thermoflex. There were a number of drivers for their move into manufacture, not least the fact there is a potential market of approximately 1 billion metres of warm edge spacer per annum, worldwide. That potential is enormous considering only about 5% of spacer bar is
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requiring U value of 1.6W/m2.K or WER band ‘C’ or above, is what has brought the product to the fore. MD Gwain Paterson and Sales Director Mark
“Founded in Birmingham in 1979, they had the first hopper fed hot melt extruder in the UK and by 1984 were supplying insulated glass components to the trade. They purchased Perma Led in 1999, which still operates from its Kent base, and began injection moulding components in 2004. However, the real move forward came in 2010 with the introduction of the Thermobar Warm Edge Spacer, followed in 2013 with the production of Thermoflex.”
Hickox are passionate about manufacturing their own components, but passions can be expensive. With £5m invested to date and £2m in R&D alone, they display a confidence in their products, people and vision of the future. While many companies outsource much of the development and testing, Thermoseal Group have their own Innovation Centre, stacked full of ‘toys’ for Rohit Kale, a very talented chemist, to invent compounds and test them prior to production. This is where the design and development of new products takes place, as well as the monitoring and batch testing to support the manufacturing facility. All this test equipment is used for testing Thermoseal’s products and ,importantly, any bought in components. These test facilities are to EN1279 standard. All this requires space and 110,000 sq ft is turned over to manufacturing and storage. In turn, the introduction of the Bar Red System for stock control was introduced as well as additional racking and transport for distribution. Thermoseal Group use the tag line ‘Dedicated to Insulated Glass’ and that dedication is to manufacturing British products, offering a huge range of IG components. It continues in
Gwain Paterson, Managing Director, Thermoseal Group.
August 2014 | www.glassnews.co.uk
TRADE NEWS
The UK’s Leading Industry Newspaper
Thermobar Extrusion Line.
the quality and future-proofing of products, and the customer service they provide. Quite simply, the dedication shown by both owners and staff makes them the leaders they are. The company specialises in two distinct spacer bars – the rigid spacer bar: Thermobar, and their bespoke product, Thermoflex. What makes Thermoseal’s manufacturing facility unique is that much of their machinery has been developed in-house and built by their own engineers. This is something that Paterson is very proud of and is quick to give full credit to the Birmingham based engineering team. The whole process of extruding Thermobar, complete with lamination and perforation, is done at the facility in Wigan, with Thermobar providing Black, Grey and White options in sizes from 4mm to 20mm. In the case of
Thermoflex, and this is where the big change has come since my last visit to the Wigan factory. The elastomeric foam rubber spacer system was developed in house and now, fully installed, is their own compounded rubber
“Quality is absolutely essential. We are producing spacer bar that must stand the test of time and we shall always produce the best. I don’t want any comebacks in 20 years’ time and that’s why we have invested so heavily in our own manufacturing and testing facilities.”
Thermoflex Rubber Compounder.
mixer. Why, might you ask, would you go to the expense – and the learning curve – of producing your very own compounded rubber? It’s all back to the quality issue and the fact that with their own testing facilities, they can control the quality of the compounded rubber. Gwain Paterson is paranoid about the future: “Quality is absolutely essential. We are producing spacer
bar that must stand the test of time and we shall always produce the best. I don’t want any comebacks in 20 years’ time and that’s why we have invested so heavily in our own manufacturing and testing facilities.” All of Thermoflex’ manufacturing equipment is bespoke and built by the Birmingham based engineers, producing 6mm to 20mm in Black, although other colours will be available soon along with their Heritage Spacer. It may seem strange that there is also an ever growing injection moulding division, based in Birmingham, as part of the Group. In fact it all makes great sense in that this facility supports the warm edge manufacturing, producing the Thermobar Duplex System, Thermobar Muntin Bar and fittings and the new Thermobar Corner Keys and Gas Keys. All this adds up to being a very successful group of companies. Many customers have been buying from Thermoseal Group for over 20 years and this £24 million turnover business is still growing rapidly with a 15% increase in the past 12 months alone. Thermoseal Group is the largest supplier of spacer bar in the UK. Add to that the fact that they are the largest specialist insulated glass component manufacturer and distributor in the UK and the only one with in-house test facilities to EN1279 standards, and you have a formidable company. It is also a very complete company that takes great pride in supplying over 1,500 different glass components plus a whole range of glass machinery for insulated glass manufacture. And now, with their eyes firmly set on the export market, who’s to say that the Thermoseal Group’s impressive market share in the UK cannot be mirrored in markets around the world?
Rohit Kale in his Innovation Centre.
www.glassnews.co.uk | August 2014
READER ENQUIRY No: 0814/0101
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TRADE NEWS
The UK’s Leading Industry Newspaper
NEW Lead Look Roof for Refurbished Park Shelter Roof Assured by Sarnafil installer, High Tech Membrane Roofing in Essex, has installed a new roof on a small shelter in the newly restored Raphael Park in Romford. The shelter had been completely renovated with new timbers prior to installing the heritage lead grey, Sarnafil single ply membrane roof. The matching batten roll profiles replicate the lead look of the original roof and retain the character of the shelter. Lead theft from public building roofs is an ongoing problem for Local Authorities. Replacing traditional lead roofs with the high performance Sarnafil membrane meets planning authority consent and provides a long life with minimal maintenance. Steve Thornton, Managing Director, High Tech Membrane Roofing said: “The Local Authority Architect contacted us because he wanted the look and performance the of Sarnafil single ply membrane, which is often specified by Architects. It’s always a pleasure to work on restoration projects that protect our heritage. In this case it was lovely to see just how much attention to detail has been put into restoring a simple park shelter to its former glory.” The restoration of Raphael Park was carried out thanks to a £1.87 million boost from
the Heritage Lottery Fund after Havering Council put forward a detailed bid designed to increase visitor numbers and improve the park’s facilities. Now visitors can enjoy the new look park and its small, but perfectly formed, shelter. If you are interested in becoming a Roof Assured by Sarnafil installer please visit : www.roofassured/installer or telephone 0800 614 821 Twitter: @roofassured For more information on becoming a Roof Assured by Sarnafil approved installer visit www.roofassured.co.uk/installer or telephone 0800 614 821.
Dave has been with 1st Class in Pevensey, East Sussex, since the company was established in 1995 and customers can
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Noah into the frame
Workington-based Network VEKA member The Window Outlet has welcomed visitors to an open day that featured Six-Times World Snooker Champion Steve Davis. The celebrity snooker player is the Brand Ambassador for the standards organisation Network VEKA, of which The Window Outlet is proud to be a member. Graeme Pritt, Director of The Window Outlet explains: “We were lucky to be able to welcome Steve Davis to our open day which not only drew more people in, but also helped us raise money for a very worthy cause.” Noah Wall from Abbytown, in particular, enjoyed the open day. At just two years old, Noah has already defied doctors several times and captured the hearts of the local community. He was born with spina bifida and hydrocephalus, and - last year - The
Window Outlet worked with the BBC programme DIY SOS to develop a house to suit the youngster and his family. On the open day, a delighted Noah was presented with a 2ft cue, made especially for him by Stamford Cuemakers and had his very first snooker “lesson” from Steve Davis. Noah's Mum Shelly Wall thanked the Window Outlet team for inviting them and added: “Steve Davis is a real gent and we were very honoured to be able to spend the afternoon with them all. “To see Noah not only have a cue small enough to hold, but then see him use the chalk after Steve showed him what to do was an amazing moment. Noah potting the ball was also incredible.”
READER ENQUIRY No: 0814/0102
REHAU CONGRATULATES DAVID ON A WELL EARNED RETIREMENT As David Holland, Managing Director of REHAU trade fabricator 1st Class Window Systems, moves into semiretirement after 40 years in the window industry, REHAU has marked the occasion by presenting Dave with vouchers to spend on indulging his passions for both golf and fishing.
The Window Outlet brings Steve Davis &
Steve also signed a snooker table which will be auctioned off to raise money for #hugsfornoah, a charity set up by Shelly. Tel: 01282 473170 www.networkveka.co.uk Graeme and Annmarie of The Window Outlet with Steve Davis.
READER ENQUIRY No: 0814/0104
The VEKA UK Group’s marathon runner
Amy raises nearly £43 per mile!
be reassured that they won’t be losing his knowledge and experience completely because he will continue to work with the company on a consultancy basis. Dave is a well known figure in the window industry, having been involved in fabrication, surveying and installation since the early ‘70s. During that time, he has remained loyal to REHAU and was instrumental in convincing the other directors of 1st Class to choose REHAU profile when
they started fabricating. This has proved the right decision for the company which has consistently been a well respected fabricator, renowned for its quality, attention to detail, technical expertise and customer focus. Now that he is moving away from the day to day running of 1st Class, Dave has plans to travel with his wife Melanie, as well as spending even more time on the golf course and by the riverside. READER ENQUIRY No: 0814/0103
As if she’s not busy enough in her new role as Installer Scheme National Sales Manager, Amy Grundy of The VEKA UK Group has found time to raise £1100 for The Alzheimer’s Society by successfully taking part in the Liverpool Marathon. Amy explains: “Alzheimer’s was VEKA’s chosen charity from January to June and I was delighted to help contribute to the total we donated. I was sponsored by friends, family and colleagues and I was thrilled to complete the Liverpool Marathon in 4 hours and 6 minutes. I think that knowing I was supporting such a worthy cause helped to spur me on! “Aside from the marathon, a further £1200 was raised by the team at The VEKA UK Group through various fund-raising efforts including a baking competition, the Burnley & Pennine 10k and a dress-down day.” Tel: 01282 716611 - www.vekauk.com
READER ENQUIRY No: 0814/0105
August 2014 | www.glassnews.co.uk
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Loggia •
Easy to fit aluminium powder coated clad pillars. Available in 2 sizes to create the contemporary or classic look. Rapid build, more stable than brick pillars, thermally efficient 0.15 U Value, fantastic visual appearance.
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An easy to install cost-effective system enabling you to create the orangery feature that your customers actually want. With projection up to 1200mm and variable pitches.
Integral Radiant Heaters •
Instant economical heat from a 13A socket. Integrated into the Loggia corner post system for speedy installation.
Call David to discuss your requirements!
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www.connaughtroofs.com
Tel: 01709 710100 | Fax: 01709 525262 Email: info@connaughtconservatories.co.uk
Connaught, the first for Ultraframe
Connaught Conservatory Roofs Limited, Unit 3, Lloyd Street, Parkgate, Rotherham, S62 6JG.
www.glassnews.co.uk | August 2014
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CONSTRUCTION ACTIVITY FALLS
IN JUNE DESPITE LONG-TERM GROWTH Figures released today (17 July) reveal that the total value of new construction contracts fell in June, but the industry should remain optimistic about its long-term future, say construction intelligence experts Barbour ABI. Barbour ABI, which supplies construction data to the Office for National Statistics (ONS), Cabinet Office and Treasury, has published its latest Economic & Construction Market Review, which shows that the total value of all new construction contracts
“While this is only the second month this year in which month-on-month values have fallen, we’re still not seeing the same high rates of growth as we did towards the end of 2013. This is an indication that the growth we’ve become used to over the last twelve months is beginning to plateau.”
awarded in June totalled £5.2 billion, a marginal decrease of 0.7 per cent compared to May. However, construction levels were 10.5 per cent higher when compared with June last year, which is further evidence of the improving performance of the industry in the long term. Michael Dall, lead economist at Barbour ABI, commented: “While this is only the second month this year in which month-on-month values have fallen, we’re still not seeing the same high rates of growth as we did towards the end of 2013. This is an indication that the growth we’ve become used to over the last twelve months is beginning to plateau. “Looking ahead, the long-term picture is still one of growth. Year-on-year increases are a positive indication that the industry is continuing to grow, even though this is at a slower rate. “We are confident that it is a picture of moderate growth going forward but perhaps not the booming rates that the financial markets seem to be expecting. “The Government’s updated construction pipeline released on 2 July, which represents £116 billion of work, should also be a huge boost to the industry as infrastructure output has been disappointing up until now.” The report, available to download, also reveals that residential construction continues to
GOVERNMENT CONSTRUCTION
PIPELINE INCREASES BY £13 BILLION Plans detailing billions of pounds worth of proposed construction projects have today been published by the Government, in partnership with construction intelligence specialist Barbour ABI. At today’s Government Construction Summit, the Rt Hon Vince Cable MP, Secretary of State for Business, Innovation and Skills, announced that the pipeline of future Government construction opportunities is £116 billion as published today. The information, collated by Barbour ABI, reveals upcoming public projects, with the intention of providing firms of all sizes the forward notice and information they need to invest in the relevant skills, labour and capabilities to win contracts.
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Michael Dall, lead economist at Barbour ABI, commented: “These latest figures represent a huge boost to the UK construction industry. “Hopefully the Government pipeline will help to increase optimism across the industry, which was strongest towards the end of 2013 when output rose at its fastest rate for more than six years. Plans of new projects and significant spend in the infrastructure sector should help to dispel concerns that the industry is becoming too reliant on the housing sector. “We must also not forget the recent reports of skills shortages affecting the construction industry. With construction jobs accounting for 10 per cent of total employment in the UK, addressing these supply-side constraints is crucial to ensure the long-term health of the industry going forward.” The Government Construction Pipeline can be found at: www.uk-cip.org.uk. READER ENQUIRY No: 0814/0107
hold around a third of the total value of contracts awarded in the UK. Despite this, the sector saw a 7.6 per cent decrease in the total value of contracts compared to last month, totalling £1.67 billion. London was once again the UK’s hotspot for construction activity in June, accounting for 17 per cent of the UK total as a result of big ticket projects including the £100 million redevelopment of the International Broadcast Centre at the Olympic Park and the residential development at North Wharf Gardens in Paddington Basin worth £70 million contract. The Economic & Construction Market Review is a monthly report designed to give valuable insight into UK construction industry performance. It is compiled from Barbour ABI’s records of construction data for every UK planning application and key indicators such as the Office for National Statistics’ Construction New Orders data.
Report highlights: • The total value of new UK construction contracts awarded in June was £5.2 billion based on a threemonth rolling average – 0.7 per cent down on May but a 10.5 per cent increase on the value recorded in June 2013.
Conservatory Outlet invests in success Yorkshire based Conservatory Outlet is well-recognised by both trade and consumer. Investments across the business played a vital role in putting the fabricator on the map and this is set to continue as the company looks to enter a second phase of significant growth. As an extremely customer focussed company, Conservatory Outlet needs a dependable team so it’s natural that it continually invests in its staff. “Because we work very closely alongside our dealer network we need a team who fully buy-in to our visions, values and beliefs,” says Greg Kane, managing director of Conservatory Outlet. “Although we aim to develop and promote staff within the company, recent expansion has meant we’ve needed to bring in several new people to take up newly created positions.” Continued expansion has resulted in a 100+ strong team at Conservatory Outlet, something which has prompted the appointment of a dedicated Head of HR, Mandy Smith. Alongside Mandy, Conservatory Outlet has appointed Ian Hayes and Neil Booth, who have joined as Network Development Director and Finance Director, respectively; two additional members in order processing; two in customer services; and a third production manager. “Moving forward, we aim to bring on board new dealers as well as expand our product range and hone our manufacturing processes,” Greg comments. “With these new appointments and a solid structure in place we can move closer to our long term goals. “As well as the continuous development of personnel, we’ve recently invested in several pieces of plant machinery to offer dealers a greater range and volume of products, and at the same time maintain the high level of service and attention they’ve come to expect from us.” Investment in another welding and cleaning production line gives Conservatory Outlet capacity to step up production and deliver its core products on short lead times. The company has also invested in new equipment to cut additional keys for ABS cylinders, a small improvement which will make a big difference to many of its dealers. Conservatory Outlet’s latest investments not only benefit the company, the changes will ultimately give added value to dealers, with the aim of diversifying customer support beyond conventional sales and marketing packages for installers. “Our provisions to dealers have always focussed predominantly on increasing their sales, but we are now taking a more holistic approach to our sales and marketing support to add both immediate and long term value to our network of dealers,” Greg concludes.
• The number of construction projects within the UK in June was up 11 per cent from May and 34.9 per cent higher than May 2013. • Residential had the highest proportion of contracts awarded by value in June with 30 per cent of the UK total. • The majority of contracts awarded in June by value were in London, which accounted for 17 per cent of the UK total. READER ENQUIRY No: 0814/0108
Conservatory Outlet Managing Directors Greg Kane and Michael Giscombe. READER ENQUIRY No: 0814/0109
August 2014 | www.glassnews.co.uk
GET SOME NUTS
0814/0110
INTO YOUR MARKETING Has your marketing lost its power? Then get some nuts and call Purplex. We’re the no-nonsense, window industry marketing agency that helps companies grow. From branding and PR, to web and online marketing; all of which is brought to you by 30 experts.
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Marketing Consultancy | PR & Communications | Creative Design | Web & Digital | Direct Marketing www.glassnews.co.uk | August 2014
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Bison’s Genesis Vertical Slider offers something genuinely different The window industry prides itself on innovation at all levels. Bison Frames’ Genesis Vertical Slider is the perfect example of innovation on a scale that has the power to completely transform its sector. Mark Tetley of Bison says, “We wanted to create a vertical slider that offered something genuinely different and could enhance any home with its truly authentic looks. Our research forced us to look at everything about a typical PVC-u vertical slider in a new light and we started from the ground up in terms of design. The result is a window that can be – and has been – installed in Grade II listed properties. It represents a quantum leap forward for the industry.” Every aspect of the window’s design has been carefully considered. The window is manufactured using traditional timber jointing methods rather than the usual welds, giving a beautifully authentic appearance. The joints are enhanced with design features such as a fully milled decorative Astragal Georgian bar, run-through sash horns and deep bottom sash rail to complete the traditional look. The yesteryear appearance belies the state of the art performance and lifestyle enhancements that the window offers. The window, like all Bison products, can achieve an A Window Energy Rating, cutting heating bills and reducing a household’s carbon footprint. It is available in a full range of colours, including woodgrains, while high
Polyframe –
The largest fleet in the industry?
When you fabricate in excess of 10 000 frames per week it is essential that you can guarantee that all the deliveries are covered. Polyframe have recently invested in a range of new vehicles to keep up with the ever-growing delivery schedule as the business grows.
security Acorn cam locks and sash buttons provide peace of mind for homeowners. Mark says, “For people living in historically significant homes, timber has been the only option for far too long. When the quality is right, timber has its place, but all too often the windows specified are poor quality, won’t stand the test of time and don’t offer the same advantages as PVC-u. The Genesis vertical slider gives people a genuine alternative that combines the beautiful appearance of a traditional timber sash window with the modern advantages of PVC-u. We think it’s a winning combination.” Tel: 0800 138 3838 www.bisonframes.co.uk READER ENQUIRY No: 0814/0111
With four factories and a nationwide network of 14 trade centres the logistics of organizing nationwide deliveries on a 5 day lead time is a serious business. As a result Polyframe have recently invested in excess of £500 000 in 6 new 18-ton trucks, 1 new 7.5-ton truck and 2 new 3.5-ton Luton vans. This takes the total number of vehicles in the fleet, delivering throughout the UK and Ireland to over 30. Chris Watson, Group Managing Director, commented, “The Polyframe fleet has grown beyond recognition over the past few years, from 5 or 6 vehicles five years ago to the staggering number we are at now. As a business we cover the whole of the UK and
“The Polyframe fleet has grown beyond recognition over the past few years.”
Ireland so we need to ensure that we can meet all our customers delivery schedules, on the tightest of lead times. The new vehicles will be based at Halifax, Norwich and the Composite Door factory in Mansfield and will ensure that efficiencies are introduced throughout the whole of the Polyframe Group. In addition to this the vehicles are central to the Polyframe ‘Clearly Greener’ recycling scheme, with all vehicles bringing post consumer waste back to their depots. The Polyframe Clearly Greener scheme has grown rapidly with approximately 65 tonnes of old PVCu frames being recycled every month. This initiative saves all Polyframe customers money on skip hire, and more importantly ensures that old windows do not end up in landfill sites but are reground and recycled into PVCu products that do not require virgin PVC. Polyframe have developed a strong marketing brand over the years and the new vehicle liveries mirror the striking brand image of all the advertising, brochures and marketing material created by the company. As Polyframe continue to grow the investment in new vehicles ‘future proofs’ the business and enables new customers to be seamlessly added to existing distribution routes with no disruption to existing customers. READER ENQUIRY No: 0814/0112
G13 Award Winners Reaping The Benefits It is well known that winning an industry award can bring a number of benefits to the company, yet Awards are sometimes still seen as a drain on resources in terms of the time and effort it takes to submit a quality entry. Two companies who submitted outstanding entries to the G13 Awards are MiGlass and PJ Plastics, the latter of which had not entered before and won on their first attempt. MiGlass, one of the largest glass processors in Europe, is last year’s Glass Company of the Year winner. Managing
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Director, Alan Taylor, has noticed the benefits that winning the Award has made over the last nine months: Since we won, it has been much easier and quicker to open doors
and follow up overseas leads. We have attended a number of UK and overseas trade shows and there is no doubt that the recognition of the award has helped us in our business development. It has definitely added kudos and credibility with potential customers who otherwise would take much longer to make purchasing decisions.” Taylor concedes that they spent time planning their entry but says, “Winning the Award has been extremely positive for us.” Supporting his statement is John Chamberlain, Director of PJ Plastics who won the Installer of the Year Award at the G-Awards last year. Having never entered before, Chamberlain says of the response they have had since winning that, “being the G13 Installer of the Year gives customers confidence in using us when they are weighing up which company they want to place their business with. Most of all, it gives all of our staff recognition for all their hard work and dedication over the years.” READER ENQUIRY No: 0814/0113
August 2014 | www.glassnews.co.uk
THE SOLID CONSERVATORY ROOF
YOU’VE BEEN WAITING FOR! Design, Flexibility, Thermal Efficiency
Ideal for replacement or new conservatories • All LivinROOF designs come complete with the LivinRoom perimeter ceiling system as standard, not only providing the perfect place for spotlights and speakers, but it gives the effect of lifting the vaulted ceiling, giving a light airy feel to the new room. • LivinROOF can incorporate the Classic Cornice - hiding the guttering and giving your conservatory a modern, aethestically pleasing feature. • Externally the LivinROOF is finished in urban grey to compliment any housing style and give a contemporary look. • The LivinROOF is quick to install compared to other solid roofs on the market and because of its prefabricated design, doesn’t require any onsite cutting, reducing waste and disruption.
0814/0114
www.connaughtroofs.com
Tel: 01709 710100 | Fax: 01709 525262 Email: info@connaughtconservatories.co.uk
Connaught Conservatory Roofs Limited, Unit 3, Lloyd Street, Parkgate, Rotherham, S62 6JG.
www.glassnews.co.uk | August 2014
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TRADE NEWS
The UK’s Leading Industry Newspaper
‘Never knowingly
undersold’
Glass News reports on how a strategic approach to pricing can support higher value sales.
compared to 2012. “We aren’t the most expensive installation business but we’re not the cheapest either. Consumers buy from us because of our reputation for quality installations and products, because we promote ourselves effectively and because we can offer them choice”, he adds.
‘Price’ has been on the slide in the window industry at a time when manufacturing costs are going in the opposite direction. If collectively fabricators and installers have so far managed to tread water, despite the recovery with the continued erosion of margin - ‘50 per cent discounts’, ‘buy-one get one free’ deals and triple-glazing’ for the price of double - the question must be, for how much longer?
This is exactly the value-based proposition that Crewdson evangelises about. T&K can offer the home owner more choice than its competitors, it has invested in its reputation for quality and it promotes both.
“Pricing may not be an exact science”, says Mike Crewdson, Emplas, “but it’s not a ‘dark art’ either. For an industry that comes in for public criticism for its use of the hard sell, it’s approach to pricing, which is what should be the starting point for that sell is at the best hit and miss.” He suggests much of the industry relies far too much on price and low margin sales when it should spend time working with the customer to identify the things that are of value to them, to demonstrate how its products meet those requirements and to price accordingly. Retail sales or trade, the same fundamental principles, he argues, apply. Crewdson is well placed to comment. As the trade fabricator’s Sales and Marketing director he speaks with experience of both – with Emplas but also its’ Northamptonshire only retail arm, T&K. The G13 Installation Business of the Year, is used by Emplas to trial products, marketing and sales tools, the successes from which, it then shares with its customers, giving the fabricator a unique insight into both trade and retail. “Most pricing structures within the window industry are based on an equation of cost of materials, plus cost of overheads, plus margin. The first two are fixed, the third is where window companies, both trade and retail, frequently get it wrong. We are far too inclined to approach it as a commodity sell when our products and services are anything but”, says Crewdson. T&K has achieved an average of 44 leads every week for the first quarter of this year with a 1:2 conversion ratio, which contributed to an annual growth in sales of 74 per cent in 2013
This also carries across to the Emplas’ trade offer. In sharing its’ expertise through T&K, its’ sales strategies, its’ lead generation tools, even its marketing campaigns and materials, rebranded for its customers, it is adding value to its offer to the installer.
He continues: “Selling to the consumer is about applying the same principles. For example, what do technical innovations, actually mean to the consumer – most companies will claim after-all that they have a quality product offer?
Crewdson continues: “We believe that our trade offer is second to none, we offer it an affordable price but we don’t and won’t give product away, because if we did, we couldn’t offer the support packages to installers in the way that we do, we couldn’t invest in our product range, our systems, for example 24/7 online quoting and ordering – this activity requires investment.
“To sell effectively, you have to understand consumer need, to demonstrate how it will make their life better and the specific advantages that your product has over those of your competitor.
“Do we make margin – yes we do. It’s what we’re here to do because it’s that margin which gives us our financial stability and which allows us to continue to invest for the future, ours but most importantly our customers’.” Working out what ‘value’ benefits actually deliver to the customer, Crewdson argues is integral to the sales process. This, Crewdson suggests, is the ‘hard cash’ moment where sales people have to put the money where their mouth is. “You need to do more than make claims but show the customer that you understand their requirements but also deliver something tangible. Emplas offers product choice, product quality, support, flexibility and reliability to our customers. “We have the statistics. Our product quality is rated good or excellent by 98.7 per cent of our customers compared to an industry average of 79.2 per cent. Our figure for complete and on time deliveries similarly gave us 99.3 per cent compared to an 84.6 per cent industry average. These are tangible reasons to buy from us.”
“If we explain the benefits of not simply added value but the actual value we can offer to our customers in real terms in retail – but also trade - they are more prepared to pay for them.” This is supported by research by the Institute of Sales and Marketing report ‘Sales through the looking glass’. The poll found that 66 per cent of consumers placed greater importance on ‘value’ than price. Of total respondents 33 per cent went a step further saying that product quality was singularly the most important influencing factor on their purchasing decision. “It’s clearly got to work at all levels of the industry and most importantly at the point where installers are sitting down with the end user”, says Crewdson. “Again we need to identify what’s important to them. Is it security? Do they want an SBD specification? Or is energy efficiency their priority? Is it that they want a low maintenance product but the right aesthetics? It’s again about working out the tangible benefits to the end user.” In a retail setting, Crewdson suggests that a focus on value pricing can support installers in achieving a higher value sell. “This isn’t about leaving the customer feeling as though they have just been ripped off but working to understand what they see of greatest value and where you meet that requirement, reflecting that in the price. “They will only be prepared to pay that little bit more for your product rather than a competitor’s product if you have taken time to understand their requirements and explain the value of your offer to them. “In the trade it’s a little different, your product is going to sit within a ‘band’, there will be an upper most ceiling dictated by the market but this shouldn’t mean that you should pitch your product at an unsustainable price. “If you’re product or service is better than that of your competitors’, explain why. It’s a simple proposition, would you rather pay a few quid more up front for peace of mind, product quality, service and support or lose a morning or an afternoon on call-backs or incur cash-flow problems through nonpayment because of performance issues?.” For more on Emplas visit www.emplas.co.uk, email info@emplas.co.uk or call 01933 674880. READER ENQUIRY No: 0814/0115
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August 2014 | www.glassnews.co.uk
0814/0116
www.glassnews.co.uk | August 2014
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Scored any own goals in your marketing recently? We’ve had the treat (or torture, depending on your point of view) of wall to wall football recently. I’m no football fan but I do feel a twinge of sympathy for the poor hosts of the World Cup scoring an own goal in front of 3 billion people. Not too harmful for them in that match as it turned out, but definitely embarrassing. When it comes to marketing, however, own goals can be immensely damaging. The history of marketing is littered with mistakes, many of them just plain dumb, like Tesco’s ‘hit the hay’ tweet during the horse/what’s in my burger? crisis. Others are down to being lost in translation. Electrolux’s Swedish marketing
“While a lot of marketing blunders can be put down to bad luck or bad timing, most stem from simply not thinking things through properly.”
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team thought they had the US market nailed when they came up with a ‘clever’ tagline for their launch campaign. Unfortunately they didn’t run it past any friendly Americans first. The line? ‘Nothing sucks like an Electrolux’. While a lot of marketing blunders can be put down to bad luck or bad timing, most stem from simply not thinking things through properly. For example, do you check what your press ad will be placed next to? One mobile phone company was left red-faced when their ad, displaying the fairly innocent message ‘I can’t stop laughing’ was placed next to an advert featuring disfigured children. Of course the really savvy marketer can turn even the worst blunder into an opportunity. When United Airlines baggage handlers broke a customer’s guitar and then failed to reimburse him, the customer got even by recording a song about it. It was a social media hit, going viral with 1.4 million views in just four days. But the airline was one step ahead. Instead of making a song and dance about it and inviting more negative press, they handed out free Starbucks gift vouchers to all their domestic flight passengers. Their line: ‘Forget your luggage. Have a coffee.’ Travellers loved it, and the brand was rewarded with a sharp spike in its feel good factor as a result.
“Einstein said ‘Anyone who has never made a mistake has never tried anything new’. The trick is to learn from it. And next time, before you put your money where your mouth is, make sure you think it through first!” lost 7-1 to Germany in the quarter finals. Embarrassment hardly covers it! I’m not sure how they will recover but when it comes to marketing a little creativity can help rescue
the situation. Einstein said ‘Anyone who has never made a mistake has never tried anything new’. The trick is to learn from it. And next time, before you put your money where your mouth is, make sure you think it through first!
Got a question? Need help with your marketing? Give Lucia Di Stazio a call on 01453 521621 or email lucia@mra-marketing.com. READER ENQUIRY No: 0814/0117 Lucia Di Stazio, Director MRA Marketing.
Everyone makes mistakes – Brazil paid dearly for theirs later in the tournament when their confidence disintegrated and they
August 2014 | www.glassnews.co.uk
APPLYING IS EASY Becoming A Member Isn’t!
WHY JOIN DGCOS • Powerful Point of Sale Material To Increase Sales • IBG’s & Deposit Protection For Every Customer Access To A Finance Facility To Help You Sell More • Free Mediation, Free Inspections and Free Arbitration • Ombudsman To Protect Installers & Consumers Endorsement Of Consumer Champion, Nick Ross
Membership is as good for the installers as it is for customers. Installers who gain accreditation boost their own edge in the marketplace and get the same protection as their clients. And, by guaranteeing firstclass safeguards all round, DGCOS helps build a fine reputation for the industry. Nick Ross (former BBC Watchdog & Crimewatch presenter)
View Nick Ross’s opinion at: www.dgcos.org.uk/member_benefits
To enquire about membership:
0845 053 8975 e: info@dgcos.org.uk | www.dgcos.org.uk 0814/0118
www.glassnews.co.uk | August 2014
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Triple glazing! “The great debate” I recently wrote an article with my views and thoughts about triple glazing, the positives and the negatives. I was very much looking forward to the recent event at the Ricoh Arena in Coventry which was dubbed as the great triple glazing debate. I have to say what a fantastic event and debate it turned out to be, it was extremely well planned from start to finish with arguments from some of the industries most experienced and recognised speakers. How refreshing to have a completely interactive audience who were actively engaged within the context of the debate throughout the whole presentation. The debate as expected was in depth and concentrated fully on the keys area of industry - sales, technical, and logistical aspects of triple glazing. Sales obviously target increased margins, giving the home owner another option to choose or consider for installation on their property. For the salesman amongst us this is clear and is seen as the latest must sell product, giving the sales team the chance to have a greater initial price for the estimate before they hit the client with an even bigger discount hoping the client thinks they have an even better deal! As I said in my last blog, triple glazing isn’t new it has just moved forward and like everything else it is a better product now than it was 2025 years ago.
Then came the technical people, it was good to hear the technical benefits and how triple glazing should be processed today, particularly with safety glass incorporated within the product, regardless of the location, which is designed to withstand the increase of heat retention within the units. They also highlighted how the different types of glass, sealants and gasses can improve the product and unit value even further. We then had the technical guys argue how they will have to adapt hardware to meet the demands of the additional imposed loadings that triple glazing will bring, and how window designs and operational sizes would need to be adjusted and new testing carried out to meet the requirements for CE marking and WER, all incurring additional costs. I also wonder about the future system specifications, we currently use 70mm profiles that have traditionally incorporated a 28mm unit; the talk is about increasing the unit potentially up to 44mm? How will this impact on the site lines of the beads and frame sculpture with a 70mm profile? The system strength and security in my opinion will be compromised and will struggle to meet the aesthetics that exist today. If anyone thinks about increasing the profile size this would mean that on most installations there is a possibility that the plaster lines will have to be cut back and in some instances this
could cause problems within the cavities and aperture preparation. Then finally there was the logistical side of it all, the glass suppliers argued that other than one piece of glass they are making two double glazed units for one. Realistically the supplier will need 50% more space to store the same number of finished products. The glass suppliers stated they would need 90% additional stock if triple glazing becomes the norm. Then came the problems that additional weight to the product will bring, such as manual handling and transportation from the supplier to their customer. A typical lorry/van will in reality carry 50% less units per delivery because of the increase in weight and unit size. No surprises then that the biggest argument from the logistic suppliers was cost, traditionally in our industry we introduce something new and sales go mad on the new products and all too often we then expect the suppliers to absorb the inflated product cost whilst meeting the same timescales and demands.
Brian Berry, Chief Executive of the FMB, said: “In recent decades the house building industry has suffered from the loss of too many small firms. The capacity of the industry and diversity of what it offers has suffered as a result. The government today
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owner HL Plastics wins Company of the Year 2014 Innovative PVCu extrusion company HL Plastics, creator of the Liniar system, has been awarded the top accolade at a gala dinner celebrating local businesses in Derby. 550 guests representing companies from around the Derbyshire region gathered for a sparkling gala dinner and awards ceremony in June. 13 awards were up for grabs on the night, with HL shortlisted as one of the final three for the main award - Company of the Year 2014. The judging process was carried out by award sponsors Derby College, who had to sift through and review all the entries before deciding on the three finalists. “The standard of the entries was extremely high,” commented April Hayhurst, Derby College’s Business Development Director (shown congratulating the winning team on its award), “and it was a really tough job to decide on a winner. But we were really impressed by HL’s story – it’s great that a local company is so forward thinking, together with offering students opportunities within the manufacturing sector through apprenticeships and innovation.” The energy efficient Liniar window, door and roof system is designed and manufactured
The objective of Tradelocks over the next few years is to become more and more important to our customers on a daily basis.
Andy Carrington
Up until recently, Tradelocks has been used as a great place for locksmiths and security experts to get hold of high quality locksmith tools.
READER ENQUIRY No: 0814/0119
released the prospectus for the £150m fund which will provide loans to developers to finance infrastructure provision for up to 10,000 serviced plots.” “Growing the custom build sector could better utilise the capabilities of many skilled small firms with experience of delivering one-off projects, but who have stopped building in recent years.” READER ENQUIRY No: 0814/0120
April Hayhurst from Derby College congratulates the winning HL Plastics team on its award. (Left to right: Adrian Redshaw, Sue Davenport, Roger Hartshorn, April Hayhurst, Steve Roe, Emma Arrell, Howard Hirst, Kev Gratton, Colin Sharpe, Tony Basile, Dave Watts).
at HL Plastics’ state of the art factory in Derbyshire, together with its eco-friendly decking, verandah, fencing and piling systems. The whole range is completely lead-free and innovation, new product development and testing remain high on the company’s radar. The delighted Liniar team, led by Managing Director Roger Hartshorn, collected their award from TV presenters Paul Ross and Anne Davies. Roger paid tribute to the company as a whole, saying, “We’re celebrating our 40th birthday as a firm this year – and we couldn’t have achieved this success without the great team we have at HL, so this award is for them!” www.liniar.co.uk READER ENQUIRY No: 0814/0121
The TL 5 Pin Budget Cylinder Solution Arrives at Tradelocks
So let us have triple glazing as the optional installation but it should not be at the expense of the suppliers or affect the quality and integrity of the profiles and systems.
Custom build fund can help diversify the house building industry, says FMB The new £150m government fund to help finance plots for custom build housing is good news for both homebuyers and the house building industry, says the Federation of Master Builders (FMB).
Liniar brand
We have offered Kitemark Cylinders and Mortice Locks, and many people buy these regularly. But in our research, we found our customers also wanted access to a high quality cheaper cylinder. Cheaper cylinders often get launched with virtually no security attached to them, and that is something at Tradelocks we cannot accept. So we set about creating a range of budget priced cylinders but packed with security features found in the higher priced cylinders. The TL Cylinder range comprises highly polished cylinders with 5 pins. Every cylinder is completed with Anti-Pick Mushrooms, Anti-Drill Pins and they have Anti-Bump using our Patented Anti-Bump System developed with Martin Pink and adapted for this range of cylinders.
The range is offered in singles and keyed alike in pairs, and shortly full Master Suite sets will be brought into the range at with a low add on cost, allowing a security level budget cylinder for the first time! The high quality of the cylinder has already been publicised on various locksmith forums following a free samples for an honest review promotion launched by Tradelocks. In the next few weeks, Tradelocks will be launching their low cost, next day delivery pinning service, as well as offering pinning sets to all locksmiths for the TL range. Ben Jennings says of TL Cylinders “the industry now has access to a budget priced cylinder that thinks it is a high performance cylinder, and thatís a combination thatís hard to beat!”
READER ENQUIRY No: 0814/0122
August 2014 | www.glassnews.co.uk
A 14 nn th iv Ye er a sa r ry !
BUILDING ON
STRONG FOUNDATIONS!
Arisands Piling Ltd into their 14th Year of Trading Arisands Ltd was formed in the year 2000 by co-directors Richard Harrison and Andrew Openshaw. They developed a mini piling system to serve builders of conservatories, garages and extensions. They now have a customer base of over 100 companies, all over the North West of England, these being mainly builders of conservatories. Their engineer provides the necessary calculations to satisfy the requirements for building regulations,for extensions and garages.
VERY COMPE TITIVE ON PRIC E! NO JOB TOO SMALL!
Richard & Andrew, Co-Directors of Arisands Ltd.
If you encounter ‘poor ground conditions’ give them a call on 07966 663 207 and to speak to Andrew, who will provide a FREE site visit.
The ground condition on this job was very ‘peaty’.
The average pile depth for this job was 5 metres. The ground was lacking in clay.
Contact Details: Mob: 07966 663 207 | Fax: 01204 460266 Email: harrisrch9@aol.com | Web: www.arisands.co.uk Or simply fill in your details on our website and we will call you back. 11 Axholme Court, Horwich, Bolton, BL6 5HQ 0814/0123
www.glassnews.co.uk | August 2014
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TRADE NEWS
The UK’s Leading Industry Newspaper
20 Years of Angles & Arches Universal Arches have just celebrated their 20th anniversary in business at the FIT Show and have experienced a large number of changes in their sector and across the glazing industry as a whole. Twenty years ago the bending sector was certainly seen as a more cottage industry with lead times of 2-3 weeks relatively common from a number of players, most of which have now ceased to trade. Universal Arches in recent years and under the guidance of managing director, Leon Day, has done much to bring the bending sector into the mainstream in the industry. Deliveries are now down to around 7 days from order confirmation, inline with other more standardised products in the industry and they have now raised the benchmark further in the last 12 months with the offer of a colour facility and fully glazed frames all within the same time period. For many companies, the fully glazed option eliminates duplicate order processing and the guarantee of the correct unit size and delivered direct to site at the same time. While it may be considered that the use of carriers was an unfortunate necessity two decades ago, Universal now serve the core of the UK with their own delivery fleet, with the remainder serviced by a local and specialist haulier. Product specification has also changed with all products now fully welded unlike the poorly mechanically jointed products of yesteryear and indeed 20 years ago externally glazed windows enjoyed a significant market share. Exhibitions have also changed, with Universal Arches exhibiting at Glassex back in the heyday of double decker stands and visitor
numbers well in excess of 10,000. The last few Glassex shows were hugely disappointing for all. But Universal Arches’ love affair with exhibitions have continued through the launch of the FIT Show and the company was one of the first to sign up for the 2013 inaugural show and has been first out of the blocks ever since for each new show.
In recent years, the experience built up over 20 years has expanded beyond window and door profiles into other building plastics. There have been ventures with Rehau for curved cable management systems, Thomas Sanderson for arched shutters and more recently with Eclectic Systems for their Residence 9 system and Solidor for an arched composite door solution.
“In recent years, the experience built up over 20 years has expanded beyond window and door profiles into other building plastics.”
Leon Day, managing director of Universal Arches comments: ‘It’s been an incredible journey for the business and the long-term loyal staff over the last 20 years. I also believe that some of the most exciting years are ahead of us as we look to broaden our expertise in
the shaping of building plastics through our ISO Accredited business.’ For further information Universal Arches log on to www.universalarches.com, call the sales office on 01744 612844 or follow them on Twitter @universalarches.
READER ENQUIRY No: 0814/0124
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August 2014 | www.glassnews.co.uk
Polyframe set to create up to DOUBLE
300 jobs in Halifax G-AWARD Halifax based Polyframe, are embarking on the most ambitious expansion plans in their 22 year history with the opening of a fifth factory. The company has acquired a second site in their home town, Halifax, which will create 300 jobs over the next 3 years, for the town and more than doubles shop floor manufacturing space to half a million square feet. Once the site is fully operational Polyframe will employ approximately 500 personnel in Halifax and over 650 group wide. This massive investment by Polyframe has been has been further increased with a grant from the Leeds City Region Enterprise Partnership’s Business Growth programme which is supported by the governments Regional Growth Fund. These funds will be used to undertake building works that are required to alter the Hopwood Lane site. Polyfame’s existing Halifax factory on Gibbet St will continue to operate as normal, however with volumes of windows and doors increasing, additional manufacturing capacity was essential for the business to continue the impressive growth and development experienced over the last three years. The new location, on Hopwood Lane, is only 200 yards from the current Gibbet Street site, and covers approximately 130 000 square feet. The alterations to the infrastructure of the buildings will be carried out over the next few months to create a perfect workflow for the factory and ensure that production is as efficient as possible. Plans for the new site are ambitious and as well as further manufacturing space Polyframe also have plans for a training academy and further office space at the new facility. Central to the expansion programme is the ability for Polyframe to be able to consolidate the products manufactured at the two factories and maximise efficiencies and space. Chris Watson, Polyframe Group Managing Director, commented, “If we continue to grow at our present rate the current Gibbet St factory would be running close to capacity by the end of the year. For the company to continue to grow and introduce new products to the market the need for a second Halifax
www.glassnews.co.uk | August 2014
factory was essential. The layout of the buildings allows us to create full window and door lines, whilst at the same time creating areas for niche products such as shaped and arched frames, bi-folding doors, fully glazed frames and Polyframe’s unique fire escape ladder”. An integral element of the Hopwood Lane factory will be the creation of the Polyframe Training Acadamy. Chris continued, “Our workforce is set to double in Halifax to around 500 to 600 personnel and as such we need to ensure that full and comprehensive training is available. We intend to not only establish a fabrication school for windows and doors but also IT, sales training, order processing and even accounts. We recognize that a business is only as strong as the people who carry out the day to day running of the company”.
The task of recruiting up to 300 new employees means that the Training Academy will become essential for Polyframe to continue manufacturing the high quality products that the company are associated with. Work will commence imminently on the new Hopwood Lane site and Polyframe are planning to have the new factory operational by the summer, and fully operational by the end of the year, which is exciting and positive news for Halifax and the surrounding areas. Calderdale Council’s Cabinet Member for Economy and Environment, Cllr Barry Collins said “The expansion of Polyframe is excellent news for the company, it’s workforce, for Calderdale and the Leeds City Region. “Our business team and grants programme helped make this a reality, and I’m delighted
that both this backing, and that of the Local Enterprise Partnership has helped the business’s growth continue in Calderdale.”
Polyframe was established in 1992 and quickly grew to become a major UK manufacturer, producing in excess of 8000 windows and doors every week by 2010. The extraordinary acceleration in growth of the Polyframe Group began in 2011 when the Company purchased the assets of Aspen Windows, with a 100 000 square foot manufacturing facility in Norwich. This acquisition enabled Polyframe to service their ever-increasing Southern customer base. After a year of consolidation the Group opened a brand new factory in Mansfield to manufacture composite doors. This was further augmented with a window and door factory in Portadown, Northern Ireland being opened. Polyframe have a clear strategy for the growth of the business and 2013 saw the product offering taken to new levels. The Northern Ireland factory enables Polyframe to manufacture products specific to the Irish and Scottish market, whilst the composite door factory manufactures a product that is an integral part of the Polyframe portfolio and is becoming increasingly popular as the door of choice by homeowners. The Polyframe Group also incorporates a nationwide network of Trade Centres, 12 in total, that sell products to smaller tradesmen and builders. The ethos of the Trade Centres is to employ local people to serve the local market supplying an extensive range of products direct from the manufacturer. READER ENQUIRY No: 0814/0125
SPONSORS
From left to right: Peter Dyer and Leon Day.
Profile bending market leader, Universal Arches, has teamed up with timber and PVCu fabricator, Dempsey Dyer, as co-sponsors for the trophies at the end of year G14 Awards. The two companies have a close working relationship and are currently working on the UK’s largest commercial contract for shaped window frames on a mill refurbishment project at Abbey Mills, Leicester. While Universal Arches have helped re-define the shaped PVCu building profiles market in recent years, Dempsey Dyer have continued to innovate in the development of their own Beaumont window range and in their existing timber range of windows and doors. The G14 Awards is seen very much as the industry ‘Oscars’ and this joint sponsorship of the trophies at the event will not only support what is great about the glazing industry, but will provide further marketing opportunities for both companies. Peter Dyer, managing director of Dempsey Dyer comments: ‘It’s great to be able to support the industry through the G-Awards and with the team at Universal Arches. I look forward to the evening to celebrate along with all the worthy winners.’ Leon Day, managing director of Universal Arches concludes: ‘We’re proud to support the G-Awards with Dempsey Dyer, we have a similar ethos to business and a thirst for innovation in the industry. What better way is there to support this than through the main industry awards event of the year?’ For further information Universal Arches log on to www.universalarches.com, call the sales office on 01744 612844 or follow them on Twitter @universalarches. For Dempsey Dyer the contact details are www.dempseydyer. co.uk, e-mail sales@dempseydyer or call 01977 649641. READER ENQUIRY No: 0814/0126
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TRADE NEWS
The UK’s Leading Industry Newspaper
BUCKING BRONKO, A HELTER SKELTER &
A BICYCLE MADE FOR TWO!
thanks guys for all your hard work! GUARDIAN GLASS UK FUN DAY Guardian Glass recently held a staff and family fun day, at their Headquarters in Goole. The Company invite each member of staff, along with their families, every year, to an event which is simply superb.
Staff members also have the chance to take their families on a tour of the Guardian Glass facilities, which are very impressive. This allows spouses, children and partners to see what their loved ones do for a living, and what their role entails. A nice touch to a simply wonderful day!
Proving popular was the Bucking Bronko, along with oodles of further entertainment, such as, a helter skelter, a plethora of different types of bicycles, a wildlife section, face painting, miniature crazy golf, a bouncy castle and a good old tug of war (to name a few)! To top it all off, delicious food is served all day, as well as a variety of drinks, and its all absolutely free! Its Guardian's way of saying: 'thanks for all your hard work guys'! Needless to say, the event is hugely popular. Its a chance for the factory floor lads to mingle with more senior staff and for everyone to enjoy themselves. It was nice to see the senior staff manning the bar and dishing out the burgers, making sure everyone was catered for and having fun.
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“Proving popular was the Bucking Bronko, along with oodles of further entertainment, such as, a helter skelter, a plethora of different types of bicycles, a wildlife section, face painting, miniature crazy golf, a bouncy castle and a good old tug of war (to name a few)!”
August 2014 | www.glassnews.co.uk
TRADE NEWS
The UK’s Leading Industry Newspaper
READER ENQUIRY No: 0814/0127
www.glassnews.co.uk | August 2014
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TRADE NEWS
The UK’s Leading Industry Newspaper
RegaLead’s charity events start
with a 5 Country Golf Challenge
Immaculate dress…. and address, from Guy Hubble.
RegaLead’s Guy Hubble and Chris Kemp from Inagas show some ‘man love’ while KLG Amazing Glazing’s Kevin Greenfield enjoys the view.
Having raised £10,000 during 2013 for Help for Heroes, the Regalead team has raised the bar for 2014. This year they are aiming for £15,000 and their chosen charity for 2014 is Roald Dahl’s Marvellous Children’s charity. “This is a small charity,” says Joint Managing Director of RegaLead, Guy Hubble, “but it does great things and we were all keen to work with a charity where our fundraising can really make a difference.” The RegaLead team have really got behind the charity fundraising with two main events. Firstly the 5 Country Golf Challenge, followed in August with a team of 12 cycling from London to Paris. That will be 230 miles over 3 days. Not exactly Tour de France difficult: but pretty tough going for a team that only boasts two regular cyclists. And the other 10? Guy Hubble comments, “We’ve only started this year but we’re training pretty hard. Fortunately we have fantastic support from the industry and with the shirt sponsorship added to the money raised from the 5 Country Golf Challenge, we’re already at £12,000…..and counting!”
Lined up at Fort William Golf Club, Belfast, from left to right: Trevor Greenfield, KLG Amazing Glazing; Wayne Rogerson, CEN Solutions; Paul Edwards, RegaLead; Lee Clarke, MyTrade TV; Kevin Greenfield, KLG Amazing Glazing; Mark Bowskill, MasterGlass GB; Chris Champion, Glass News; Guy Hubble, RegaLead; Nigel Palmer, Systems Glass; Paul Buckley, RegaLead; Chris Kemp, Inagas; Rob Bloomfield, RegaLead.
golfers not having a chance to look at a shower, meant the ‘bus had started to ‘hum’! By 19.30 hours, they were teeing off at Stranraer Golf Club and managed to squeeze in 9 holes before darkness descended. Glowing with success, KLG Amazing Glazing’s Kevin Greenfield and RegaLead’s own, Paul Edwards, led the field. Day 2 saw an early start to take the ferry to Belfast and 18 holes at Fort William Golf Club followed by the drive to Malahide Golf Club, just outside Dublin. It must be said that Day 2 saw a lot of tired looking golfers. CEN Solutions, Wayne Rogerson had the right idea when he spied a ‘Nordic Spa’ treatment
room on board the ferry to Belfast. No one knows quite what this involved but, suffice it to say it did the trick with a ‘refreshed’ Rogerson ripping the Irish courses apart to take the tournament win. Thanks, as ever, go to RegaLead’s support team of Gemma O’Connor and Ian Duckworth, the attention of cameraman Nick Padley from MyTrade TV, and stand-in golfers Bob Sturrock of Abacus Agents and Michael Thomas of RegaLead. READER ENQUIRY No: 0814/0128
But these two main events aren’t the only fundraisers the team are involved with. Three RegaLead staff who neither played golf nor cycled, have done their bit by completing the Manchester 10K run on the same weekend as the golfers were returning from Ireland. And what of that Golf Challenge? Playing golf in 5 different countries provides logistics problems aplenty and particularly when a stretch of water called the Irish Sea is involved! Day 1 saw the intrepid team descend on Padeswood Golf Club in North Wales and, on completion, enduring a three hour minibus drive to Penrith Golf Club. That three hours, with over warm
Regalead’s Paul Edwards looks good but misses that big yellow ball completely!
No need to identify this player in his distinctive shirt. Keep it on the short stuff!
Eventual winner, Wayne Rogerson, chips while Bob Sturrock, Mark Bowskill and Nigel Palmer look on.
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Get off that ‘phone Rob Bloomfield…unless you’re ordering up a takeaway.
Ah, dinner!
Getting fuelled up! L to R: Paul Edwards, Wayne Rogerson and Mark Bowskill.
August 2014 | www.glassnews.co.uk
GLASS
The UK’s Leading Industry Newspaper
Guardian Glass launch Frame Fast (UK) expands capacity
free online training to enhance service offering
centre on glass & glazing Guardian Glass UK is pleased to announce the launch of its new online training centre. The training centre offers a video learning library, which covers different aspects of industry knowledge in short film format, from how glass is made to the technical differences between glass types. The videos are supported by online training sessions which each take about 30-40 minutes to complete and provide vital industry knowledge applicable to industry professionals as well as architects and specifiers. “Guardian has always believed that continuous training is of key importance to business success” said Mark Bristow – Regional
Manager for Guardian Glass UK. “We also appreciate that time is valuable and that not all businesses can dedicate the same amount of time for their staff training. Our new online Guardian training centre allows businesses to allocate short periods of time to staff for training, enhancing their industry knowledge without taking them away from their daily tasks for extended periods of time” Ensuring staff have the right knowledge and understanding to fulfil customer needs and enquiries helps to keep customers satisfied and sales rising. “For years Guardian has provided industry training courses that have always been well received by customers and industry
professionals alike,” said Mark. “This new centre builds on that experience by making the courses easily accessible as online training.” The online training sessions cover a wide range of topics from “Glass as a Design Material” to “Coated Glass and Energy Balance in Building”. Participants can also learn other vital information such as, how changes to Building Regulation Document L impact glass and glazing businesses. This type of information is key when helping to ensure the right glass is specified to meet regulatory requirements. All of the Guardian online training sessions are CPD accredited (Continued Professional Development). The training sessions include multiple choice questions and rate the participant’s knowledge and understanding of the material with a Pass, Merit or Distinction.
Leading trade fabricator Frame Fast (UK) has just expanded its Derby headquarters in a move designed to enhance its already attractive customer offering. As part of the expansion, Frame Fast has invested in £500,000 of machinery and taken on 15 new members of staff. Nigel Leivers, Frame Fast’s Sales Director said, “The expansion means we
“We have a strong commitment to quality, so bringing the manufacture in-house helps us meet that commitment.”
can now manufacture sealed units in-house. This will give us better quality and reliability and make us an even better partner for our customers.” The investment in glass machinery allows Frame Fast to manufacture a full range of sealed units inhouse, including decorative units, leaded units and units featuring Georgian bars.
of the most sophisticated in the business. It’s equipped with an enhanced testing laboratory that measures the quality, strength and accuracy of every weld as well as the overall aesthetic finish on each product that leaves the warehouse. Away from the products, a similar commitment is evident in its staff training.
Nigel says, “We have a strong commitment to quality, so bringing the manufacture in-house helps us meet that commitment. It also makes us more reliable partners because we’ve reduced the supply chain.”
Every member of its trade counter staff has an NVQ in customer service and is able to use the latest computer technology to generate on-the-spot quotations and a range of detailed CAD drawings.
Alongside the investment in glass machinery, Frame Fast has also invested in a new composite door routing machine that will improve quality in its composite door manufacture too.
The company, which has been trading since 1991, currently manufactures 750 frames a week and has a client base that ranges from small independent window installers and builders to large construction companies, local authorities and housing associations.
Frame Fast’s commitment to quality is no idle boast. The company’s quality control department is one
Guardian online training is available as part of the free Guardian Plus programme. For more information and to access the training sessions, visit www.guardianglass. co.uk/technical.
They offer a comprehensive range of window, door and conservatory products in both PVC-u and aluminium. They are also the first fabricator to offer the new revolutionary modus® range from Eurocell. Tel: 01332 344459 www.framefastuk.com
READER ENQUIRY No: 0814/0129
READER ENQUIRY No: 0814/0130
Maturity brings wisdom when it comes to reducing energy bills – and saving the earth The older generation can teach younger homeowners a trick or two when it comes to practical ways of reducing energy and water consumption, a survey reveals today. Almost twice as many people in the 55+ age range (60.53 per cent) said they would turn down the heating by one degree Celsius to save energy than those aged between 18 and 34 (31.4 per cent). The older generation are also well ahead on using technology to save energy, with 41.45 per cent saying they use a microwave rather than an oven to reduce
www.glassnews.co.uk | August 2014
cooking times and costs compared with only 12.2 per cent of those aged 18 to 34. According to the survey conducted by Anglian Home Improvements, more than a third (37.83 per cent) of the 55+ group have energy efficient windows and almost half (47.04 per cent) open the blinds or curtains to let the sunlight in to help heat the home rather than using heaters, compared with 16.9 per cent and 36.63 per cent respectively among the younger respondents. The over 55’s are more conscious of not wasting water too, with 58.22 per cent turning the tap off when they brush their teeth compared with only 32.6 per cent of those aged 18 to 34. Meanwhile, 56.25 per cent of the older demographic are more likely to take a shower rather than have a bath to
save energy, while only 33.7 per cent of the younger group would do the same. Almost a third (29.61 per cent) of the over 55s would install a water butt to save water as opposed to only 8.7 per cent of the 18 to 34 age group. Melanie McDonald, Head of Marketing and Communications at Anglian Home Improvements, said, “Despite the fact that the younger generations have grown up with energy efficiency being an important topic, the survey findings do seem to show that when it comes to cutting energy and water use in the home, experience matters. “At Anglian, we find that many of our customers are focused on making their homes lower maintenance and more energy efficient as they get older, but all the small things we do around the home make such a difference
too so it certainly seems that the over 55s are more switched on when it comes to energy saving within the home.” The survey was conducted as part of a project Anglian Home Improvements has been running looking at ways that homeowners can help to save the earth, cutting their energy bills at the same time. To view an infographic that covers many of these ideas, visit www. anglianhome.co.uk/50ways. READER ENQUIRY No: 0814/0131
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SOFTWARE & IT
The UK’s Leading Industry Newspaper
THE CUSTOMER IS
KING
With a large and experienced software programming team based at our Penpont, Dumfriesshire office, Business Micros probably has the capacity and the expertise to deliver any software innovation which the industry could demand. In fact, our team love nothing more than getting their teeth into a request from a customer for a new feature in Evolution or EvoNet or a bespoke module for EvoWeb or EvoSatellite.
Most recently, they have been creating new apps for composite door designs and for the EvoNet business management software, as well as working on our next generation of software, codenamed Nexus. What drives the team on though is not development for its own sake or a desire just to push the boundaries of what can be achieved across our Evolution software platform, rather it is an understanding that we always need to respond to demand from the market and specifically from our customers. Even with the development of Nexus, we are determined not to dictate to the market what software solutions it can have. Instead, we recognise that, fundamentally, our role as software suppliers is to support the requirements of the window and door industry as we all move forward into a period of substantial and, I would hope, sustained growth.
We have shown that we are prepared to invest in the resources required to do that and of course we have 30 years plus of expertise and experience to inform our development programmes but it is our customers who ultimately decide the future direction of our products. Having said all of this, what is interesting to me is often how relatively conservative most of our requests from customers actually are. Whilst they hopefully understand that we have the expertise to be able to deliver almost any cutting edge software design, their priority is generally for a functional, practical solution. What we have learnt over so many years is that for software to be commercially successful in this industry, it needs to have substance. It needs to be robust, reliable and it needs to make the life of a fabricator or an installer simpler and not more complex. By substance I mean that it needs to have high levels of functionality and it needs to be cross compatible across our range of products. Our door designer app, for example, is a stylish and easy to use product which allows installers to create the perfect door combination for their customer on any smartphone or tablet. It is much more than that though – it is also compatible with our existing EvoSatellite and EvoWeb online pricing and ordering programmes which means that, once the installer has created and sold the perfect door, he can quote and order that door from his fabricator via the same device.
The app was previewed at the FIT show and, true to our word, we are currently evaluating and responding to the feedback we received from visitors before the app is officially made available to download. We never want to stifle the creativity of our programming team though and certainly with Nexus, they are creating something which will be a massive leap forward in terms of its graphical interface and technical capabilities. But, when it is launched into the market in 2015/16, customers can be reassured that it will have the substance they demand and will above all be both functional and practical. By Graeme Bailey, Managing Director, Business Micros. Tel: 01925 296105 - www.businessmicros.co.uk READER ENQUIRY No: 0814/0132
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August 2014 | www.glassnews.co.uk
0814/0133
www.glassnews.co.uk | August 2014
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GLASS NEWS INTERVIEW: LINIAR
A year may be a lifetime in politics but how has the first year been for Sue Davenport, Marketing Director for Liniar? With a year under her belt at HL Plastics, Glass News’ Editor, Chris Champion, asks Marketing Director Sue Davenport for her thoughts on the industry and what she has learned over the past year. 76
The UK’s Leading Industry Newspaper
That’s interesting. Are you saying that the industry, as a whole, is moving upmarket?
A year on from joining Liniar, and in a very different industry to your previous role in the financial sector, what have you learned? You mean apart from not to sit on the front table at an industry event?!
I think we can leave your being picked on by Nina Conti out of this interview! Seriously, there are a number of things that have struck me about the industry, rather than things I’ve learned. Firstly, I’ve been fortunate to meet a lot of talented people who are passionate about their products and about what they do. There’s a real enthusiasm in this industry – and it’s great that even between competing companies, genuine friendships have been built and remain strong. It is also clear to me that companies offering quality products and who are innovative and invest in development, are those that come to the fore.
I think the buying public are looking for quality. Arguably that’s always been the case….great quality at a cheap price! I think there’s a realism creeping in whereby the homeowner recognises that quality costs money and if they are refurbishing a house rather than move house, they want the windows, conservatory, extension, orangery, doors – to be the best.
How does it feel to be in the minority, being a female director in a largely male-dominated industry? I don’t think it’s a problem – having worked in the logistics industry for over 20 years I’m used to being ‘one of the lads’ to some extent! I’m definitely not in agreement with having quotas of females at board level, as I think people should be rewarded based on their own merits. Having said that, I think Roger would agree that having a female perspective with two of us on the board [Emma Arrell is HL’s Finance Director] has added a whole new dimension to the business!
Is brand recognition important? I’m sure we would all like our brand to be a household name; but it’s not realistic if you are selling to the trade. Too many people within the supply chain want their brand to shine through such that the actual system used is unlikely to be the name presented to the public. Certainly the quality of
August 2014 | www.glassnews.co.uk
GLASS NEWS INTERVIEW: LINIAR
The UK’s Leading Industry Newspaper
What about new customers? To be honest, we’re in the enviable position of not having to actively look for new customers, which gives us more time to focus on the things our customers are asking for. We’re approached all the time by fabricators and installers wanting to switch to Liniar products, so we have to go through a careful process of assessing the need and geographical position of that new customer in respect to the existing network.
And heading into your second year, what are your priorities?
Looking for quality… Liniar’s in-house robot carries out cyclic testing.
our system would figure in the sales process and our attention is very much towards the fabricator and installer as they are our customers.
What has been your main aim during this first year promoting the Liniar brand? It has mainly involved upgrading our support for our customers. Customer support is very much a part of our DNA and new brochures, including technical material for our product range, have all been brought right up to date. Working with our customers to support them with Minimum Technical Competency requirements is firmly on the agenda, and important, as is the forthcoming Liniar Approved Fabricator and Installer Scheme. It all sounds very basic stuff but all very necessary!
And presumably product development has continued throughout the year…. Of course! Not only have we launched the new ModLok bi-fold door, there have been 37 updates on our Liniar Zoom roof alone over the past year! It all needs documenting for our fabricators, to make sure they have the tools they need to be able to sell the new products. We spend a lot of time listening to our customers and that’s often where ideas for improvements or new products come from. We have also been known to develop a product either for, or with a customer. This may mean that they have exclusivity for a period or it is a specific product for them: we’re always open to new ideas, and the flat structure means we’re usually quick to respond to suggestions.
There’s plenty to keep us going! In addition to the Liniar Approved initiative, I want to continue to add valuable content to the Liniar website as well as expanding our online capabilities. It’s all about energising the installer and the homeowner, too. In addition, we’re working on a brand new specifiers’ guide as well as increasing the number of videos on the Liniar YouTube channel, as we’re keen to utilise online channels to reach as many people as possible.. Our sponsoring of the Master Fitter Challenge at FIT 2014 was very positive for us and helped promote the Liniar brand to installers - and we need to continue to promote brand awareness. I also believe education is very important and I would really like to start offering training webinars, which can be particularly useful for CPD training.
And the Liniar brand, as a whole. Where do you see that going in the next 12 months? It may sound boring, but more of the same! We’re already known for innovation and product development, and we now have solid platforms for launching new ideas to the marketplace. Of course we always want to improve our products, service, and our communication with our customers but I have to say, we get very positive feedback from the Liniar network. As far as HL Plastics is concerned, it’s about managing our production capacity and luckily we are in a position to keep expanding in line with demand.
Many thanks, Sue. At any industry functions in the future, I shall know to find you at the back of the room!
READER ENQUIRY No: 0814/0134
www.glassnews.co.uk | August 2014
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THE FIT SHOW REVIEW – 10, 11 & 12 June
The UK’s Leading Industry Newspaper
Would you like a Traditional fit or a Thermal fit? Having visited the FIT Show in 2013, it was clear to see the appetite this industry had for an exhibition that showcased new products and innovations; fabricators and installers were given a competitive edge. The illbruck brand has the enviable position as the number one manufacturer and supplier of impregnated foams tapes in the UK and Europe. In the UK, we are market leaders in providing robust perimeter seal solutions in the commercial window & façade market and we are now looking to carry this success into the UK domestic market. It was, therefore, an easy decision for illbruck to sign up for FIT Show 2014. Our message is simple: ‘A’- rated Windows and Doors deserve an ‘A’- rated installation! Our illbruck Duo & Trio impregnated foams are designed to give excellent weather tightness, guaranteed thermal performance and airtightness, right out of the box. Collaboration is key when you are looking at entering a new market and our close relationships with all major profile manufacturers allowed us to show them our concepts and gain acceptance of our message. Weather testing was undertaken using profiles from all the major system houses. We tested our products in conjunction with each of the profiles to ensure they achieved our high standards of up to 600Pa wind-driven rain as a minimum. This is the equivalent of a ‘violent
storm’ on the Beaufort scale and only one behind the highest rating of ‘hurricane’.
At the FIT Show Our stand looked great and received many plaudits from other exhibitors and our message was clear but how would it be received by our visitors? The show opened at 10am on the 10th June and by 10.10am, our stand was full and stayed exceedingly busy for the duration of the show. Visitors stopped in the aisles to see regular demonstration of our illbruck Trio tape being applied to various high performing PVC-U windows before being fixed into a brickwork opening. Every hour, we carried out a demo using a window donated to us from all the different profile manufacturers. Many visitors had not seen or heard of this perimeter seal solution but soon they understood the advantages of a product they could apply, fit and forget, but guarantee performance on multiple levels. We learnt a lot from listening to our visitors. Some advised that they could use these systems as their standard method of installation and use it to set them apart from their competition. Many visitors advised that they could offer this system as a simple “add on” at the end of a sale – “Would you like a “standard fit”, or would you like a “thermal fit?”
Is it available in white? We thought this would be one of the main questions. These products are only available in grey and, more commonly, anthracite due to maintaining UV stability. We needn’t have worried. Visitors loved the engineered finish and how it filled uneven surfaces easily and consistently every time.
COMPETITION HEADING OFF TO MUNICH
“Have One On Us’’ We know that getting our products into the hand of the installers is key. Getting “hands on” with these products will demonstrate how easy these products are to handle and use. To enable this to happen, we promoted our “Have One On Us” offer at the FIT show. This offer enables potential customers to receive free of charge material to carry out a full house installation using the illbruck Trio. As part of the offer, the local area representative will also attend and give a “tool box talk” demonstrating how to form the corners and giving some simple housekeeping tips to aid installation. Using the illbruck Trio is up to 20% quicker than applying a traditional
silicone seal and after 30 minutes of training, or one window, anybody can become an expert. The offer was open to the first 50 sign-ups at the show. This offer was vastly oversubscribed and we hit the 50 on Day 1! Given the huge interest in our system, we intend to honour every sign-up taken. We will be contacting everybody who signed up shortly, to arrange their free-ofcharge materials and arrange their representative to attend site. I thank everybody who came to see us at the FIT Show and we are all looking forward to the upcoming trials and further promotion of our ‘A’- rated installation systems. Alistair Inglis, National Sales Manager (Windows & Facades) For further information on tremco illbruck, please visit www.tremco-illbruck.co.uk.
The tremco illbruck stand.
READER ENQUIRY No: 0814/0135
Connaught Conservatory Roofs reports strong FIT Show David Gallagher, Managing Director of Connaught Conservatory Roofs, is delighted with the success of this year’s FIT Show. “The show went extremely well and our stand was busy throughout. There was plenty of interest in our value-added approach and we’re looking forward to following up on the enquiries we received over the coming weeks.” Highlights of Connaught’s stand were the various Solid roof options available to Connaught’s
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customers which offer Installers many options and are the perfect solution for homeowners with ageing, thermally inefficient conservatories. Connaught’s customers can take advantage of LABC approved roofs as they have partnered with Rotherham Building Control Consultancy to offer installers a quick and straightforward package that lets them gain approval for an installation for £300 + VAT, wherever you are in the country, something that David reports was proving especially popular. Apart from the Guardian LABC approved roof another solid roof product attracting attention was the RealROOF, which is new from Ultraframe and is the most thermally efficient roof on the market today. This offers the customer the option of specifying any traditional tile finish to the
LUCKY WINNER OF REHAU FIT SHOW
roof so the conservatory can truly match in with the existing property. It has been designed to enable rapid installation and, like the Guardian Roof, is compliant with building regulations. Another option for a solid roof is the LivinROOF from Ultraframe which utilises the Classic Roof system as the basis for the roof conversion, a bonus for existing and new customers as the Classic Roof is so well thought of and loved in the industry. It is primarily aimed at the replacement roof market, but is also ideal for new built glazed extensions. Also of interest was Connaught’s range of products that can be used to customise conservatories such as Loggia Prestige, a competitively priced package that transforms a standard conservatory and improves
thermal efficiency by up to 30%. The LivinROOM and Cornice options were also well received at the show. Connaught has recently reported a 20% sales increase, which it attributes to increasing interest in the untapped potential in the conservatory market. Judging by the response to the Connaught stand at the FIT Show, it seems that interest remains high. As David says, “We understand the opportunities that are out there and we have the products and support package to help customers make the most of them.” Showroom support and technical expertise are what Connaught are all about. Tel: 01709 710100 www.connaughtroofs.com READER ENQUIRY No: 0814/0136
Martin Devlin, Operations Manager at Fairdeal Windows in Kent, was the lucky winner of the REHAU FIT show competition, and has won a two day trip to Munich with tickets to visit the BMW Concept Lab in the city. The competition, which was themed to tie in with REHAU’s science and technology lab theme at FIT, proved a popular draw for visitors to the REHAU stand. Kevin O’Neill, one of REHAU’s Commercial Sales Managers, visited Fairdeal’s Maidstone headquarters to present Martin with his prize certificate in person. Fairdeal is a specialist commercial window installer supplying the new build, social housing and health and education sectors throughout London and the south east, as well as providing a service to retail customers across Kent. The company buys its REHAU frames exclusively from Shepley Windows and typically installs between 250 and 300 frames per week. Martin Devlin was delighted with his day out at FIT. He said: “Like most visitors, I went to the show to see what was new in the industry and to identify potential new suppliers for some of our products. Because we buy REHAU profile, I was also keen to see their stand and meet up with the commercial team who have been helpful to Fairdeal in the past. The visit was worthwhile in terms of the contacts I made at the show and winning the competition was obviously a fantastic bonus.” Martin plans to take his colleague Bobby Kambo, a director at Fairdeal, with him on the trip to Munich. READER ENQUIRY No: 0814/0137
August 2014 | www.glassnews.co.uk
0814/0138
www.glassnews.co.uk | August 2014
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THE FIT SHOW REVIEW – 10, 11 & 12 June
PAUL PACKS THEM IN AGAIN AT FIT – AND HE’S ALREADY SET FOR 2016 It’s no surprise that master salesman Paul Clifton drew the crowds for his FIT Show seminars with a message like ‘How to Convert Eight in every Ten Conservatory Leads.’ And now, after packing in more than 50 for each of the three days, the leading industry guru is already planning his next crowd-puller for FIT 2016. Attendees hung on every word as Paul spelled out his Ten Golden Rules of selling and spelled out every step of gaining maximum conversions his way, including the advice: “You’ve got to take on good habits to get to 50%, let go of bad habits to get to 70% and you need some ‘je ne sais quoi’ to get from 70% to 80%.” And for anyone doubting it is achievable, Paul says in the last three years, he himself has sold over 82%.
RAINBOW APEER-ANCE Many were so impressed that they even asked Paul to come and address their sales teams personally and he was seen holding court in bars and meeting rooms all over the Telford Centre throughout the three-day event. FIT Show MD Paul Godwin said: “Paul wowed them so much at the first FIT Show we knew we had to get him back and he didn’t disappoint; he was by far the biggest draw at all of our FIT for Business seminars and the feedback from everyone has been massive. Now we’re delighted he’s agreed to come back for 2016.”
Said Apeer marketing manager Linda Tomb: “The multi-coloured stable door drew a lot of attention and most of our existing customers wanted it for
their own showrooms! The two-tone MODO door went down well too with lots of colour combination suggestions from visitors.” As start-to-finish manufacturers, Apeer Doors has long offered a huge choice of colour options and - in addition to its 12-colour standard palette and 12-colour Premium range - can customise to any BS, RAL or heritage-style colour for an additional charge. The company also offers the option of having different interior and exterior colours
READER ENQUIRY No: 0814/0139
GLAZERITE DO IT FOR A SECOND YEAR RUNNING While more than 5000 people passed through the doors of The International Centre in Telford for the Fabricator Installer Trade (FIT) Show, many of these came as the result of personal invitations from the exhibitors. In fact, many believe that it is the ‘ownership’ by the industry of the event that lies at the core of its success. And whilst the effort by the majority of exhibitors was immense, Glazerite once again proved their supremacy by again
attracting more people through the doors than any other. “As with most things we do at Glazerite we put our body and soul into marketing for The FIT Show, not for ourselves but for the benefit of the whole event of course,” said Glazerite Director Jason Thompson. “But although we have brought in more visitors directly than anyone else we took large numbers of enquiries from companies we don’t do business with, not only from large installers but also a surprising number of small and medium fabricators looking to outsource from us. We met many new, potential and existing customers of all kinds and the feedback from all was very positive.” “Winning £5,000 off the stand for the next year was a very pleasant surprise, especially as we won it last year,” said Jason. READER ENQUIRY No: 0814/0140
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Apeer has taken its bespoke colour offer to new heights! The company – widely regarded as makers of the most advanced composite doors on the market – focused on its unrivalled colour service at this year’s FIT show with a multicoloured stable door and new two-tone MODO doorset option.
Then, Paul Clifton, also author of ‘What Master Salesmen Know that Average Salesmen Don’t’, aims to appeal to installers of all kinds with a presentation based on ‘How to Grow your Window and Conservatory Profits.’
FIT FOOTFALL WINNERS
The FIT Show 2014 proved to be a resounding success for Wellingborough-based fabricator Glazerite, winning more leads, attracting new customers, and taking part in some great networking and receiving large amounts of positive feedback for the second year running. And once again Glazerite drew more visitors to the event than any other exhibitor, with the reward of a massive £5,000 discount off the cost of their stand at FIT Show 2016.
The UK’s Leading Industry Newspaper
so consumers can choose an inside colour that matches their décor. Apeer also used the event to showcase the possibilities on offer from the in-house decorative glass studio at its Ballymena production facility. In addition to producing traditional and contemporary standard glass panel designs the studio can also undertake bespoke work for sidelights on entrance systems. Said Linda Tomb: “It’s all about choice. Consumers are increasingly used to being offered a wide range of choice when they make purchasing decisions and they expect that same level of choice when buying a new door. At this year’s FIT show, we took the opportunity to remind visitors just how flexible we are as a company. It was a good show and we got some very high quality leads.” READER ENQUIRY No: 0814/0141
FLAIR, FIT & FOOTBALL Kömmerling trade fabricator, Flair Plastic Products, had a distinctly World Cup theme to their astro-turf laid stand at the FIT Show, with a giant spot the ball competition providing stand visitors with a free football and the chance to win a PremiLine patio door. Since their impressive showing at last year’s FIT Show, Flair have continued to grow in no small part to the close relationship they have with Kömmerling and the introduction of new products such as the lift and slide PremiDoor, which graces their impressive showroom at Sutton Coldfield, West Midlands. On display on this year’s stand was a Kömmerling O70 Gold™ window in Irish Oak, and a chamfered C70 Gold™ window in white, amongst all the football related paraphernalia. The stand was busy throughout the three days of the FIT Show, giving away around 1,000 balls in the process and generating over 400 leads for both their Kömmerling
Having a ball with the Flair team!
products and new Space Roof, which was on show for the very first time. There was also considerable interest in the number of colour options from stock that is now available from Flair including anthracite grey, cream and Chartwell Green. Adrian Keegan, sales manager of Flair Plastic Products commented: ‘We had a great time over the three days with the spot the ball competition and the ongoing demand for a free football. We have also generated some strong leads too for our installer package, which will further the growth of the business and as ever we’re happy for anyone to have a look around our factory and showroom.’ Installers looking to switch to Flair are promised first class products, excellent customer service and a free showroom support package. For further information contact Flair on 0121 624 5001 or e- mail sales@flairwindows.com. READER ENQUIRY No: 0814/0142
August 2014 | www.glassnews.co.uk
THE FIT SHOW REVIEW – 10, 11 & 12 June
DOORS
FITS OF LAUGHTER BIG WIPES CLEANS Distinction Door’s Nan Ya composite slab
AS NINA WOWS THE FIT SHOW GALA GUESTS
UP IN HALL 1A AT FIT SHOW 2014
BIG WIPES Brand Ambassador David Hawkins at FIT Show 2014.
Wiping their way into the hearts of many at this year’s FIT Show, successful industrial wipes specialist BIG WIPES proved to be a visitor favourite with one of the busiest stands at Telford’s International Centre.
They dined, they drank, they laughed, they cheered, they raced for kicks and gambled for charity ...all in all, everyone had a really great time at the FIT Show Gala Dinner – and a great chance to relax after the rigours of the exhibition floor. Top of the bill, award-winning stand up comic and ventriloquist Nina Conti had the audience in stitches, especially with the help of Liniar’s Sue Davenport, Andy Jones of Edgetech, and TruFrame’s Patrick Firmager, earning their own applause as reluctant participants in her offbeat ‘human dummy’ routine. The trick football performer scored more with the crowd than another eleven who were days away from exercising their return ticket from Brazil. Punters tried their luck on the casino tables...but the real winner was MADi, the FIT Show’s chosen charity, which received all the proceeds from the games. Elsewhere, boy – and girl – racers tested their track skills with a welcome return of the Scalextric circuit following the previous FIT show. There was big money going round too as Master Fitter Challenge Winners Paul Casbolt and Karl Kinsey of Yes Glazing solutions, runners-up Steve Price and Terry Griffin of Conway Windows and, as thirds, father and son team Andy and Aaron Clegg of Eco-Sash were presented with their prizes of £5,000, £3,000 and £2,000 respectively. FIT Show Managing Director Paul Godwin said the whole event was a resounding success: “From the Champagne reception to the dinner, the cabaret and the games, everyone had a fantastic time. But it was also a great opportunity for everyone in the industry to get to know each other better informally after the business and bustle of the exhibition itself.” READER ENQUIRY No: 0814/0143
www.glassnews.co.uk | August 2014
Located in Hall 1A there wasn’t a moment when Brand Ambassador David Hawkins and the BIG WIPES team were not surrounded by a sea of interested parties keen to get their hands on the latest products from the Sycamore UK Ltd brand. With demonstrations aplenty and friendly faces always on hand to answer any questions that might have been asked, they were by far one of the most popular exhibitors at the fabricator and installer trade show. Easy to spot thanks to their vibrant stand decked out in yellow and the staff ’s loud and cheerful attire, a feel-good approach earned them a large amount of quality leads as well as a few fans. The Big Wipes team was constantly demonstrating the company’s products providing a powerful lesson about how to make an exhibition stand work, drawing in visitors to the stand and then engaging them and easily gaining their interest in the products. “We really enjoyed ourselves,” said David about the BIG WIPES team’s time at the FIT Show. “There wasn’t a single moment we weren’t busy at this year’s FIT Show. Hall 1A proved to be the perfect hub for us, attracting big groups together to demonstrate the wide range of specialist cleaning wipes we stock.” Sycamore UK Ltd is the UK market leading industrial wipes specialist. They research, develop, manufacture and distribute a wide range of specialist cleaning wipes worldwide under their hugely successful BIG WIPES brand. As part of the Sycamore Group of companies, Sycamore UK Ltd has direct access to the R&D and manufacturing facilities of the Group, which is unique in its ability to produce specialist cleansing wipes across all sectors including trade, industrial, DIY, office, janitorial, automotive, cosmetic and household. READER ENQUIRY No: 0814/0144
offers double the benefits
Distinction Doors was the first company to introduce the composite slab to the UK market and today, with over 2 million units sold, it’s the UK market leader in composite doors. Distinction’s standing in the market is thanks to the pedigree of the Nan Ya slab that it has always used. The product has been in the UK market since 2000 and a process of continual development means its qualities remain at the cutting edge.
The manufacturer’s confidence in the quality of slab is reflected in the structural and surface manufacturer warranties that Nan Ya, one of the largest plastics companies in the world, provides. In short, the Nan Ya composite slab from Distinction Doors is an exceptional product that has been adding value to UK homes since 2000. And two million slabs sold to date demonstrate the market recognises the quality it offers.
The first thing that many people notice about the Nan Ya slab is its stunning aesthetics. The timber grain effect is based on oak graining, giving it a beautifully authentic appearance. The matching grained glazing cassette has slim and shallow sightlines to maximise light transmission and complements the elegant depression mouldings on the fielded panel areas to improve kerb appeal. The slab is available in a wide range of colours and styles so homeowners can personalise their choice. What’s more, the high impact resistant GRP skin ensures protection against everyday knocks and scratches; combined with low maintenance requirements, the door can be relied on to keep its pristine looks.
Tel: 0845 2000 816 - www.distinctiondoors.co.uk
The slab’s good looks are backed up with some impressive performance benefits. It’s the most thermally efficient door on the market – in tests at the University of Salford’s Energy House it was proved to be 19% more thermally efficient than its rival 48mm solid timber core composite door. The unrivalled thermal efficiency is thanks to the Nan Ya slab’s CFC-free PU foam core technology, which has the added advantage of being an environmentally responsible material. It also offers unparalleled security. The Nan Ya slab has met the rigours of the UK national security standard time and time again and video evidence proves that it can withstand even an attack from a police-issue battering ram. The weatherproofing is also exceptional. The slab has water resistant polymer composite rails around the perimeter, protecting the core. This means that, unlike other composite products, no timber is exposed, so it will not suffer from water absorption that eventually leads to skin delamination and functional issues.
READER ENQUIRY No: 0814/0145
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0814/0146
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DOORS
The UK’s Leading Industry Newspaper
Strong adaptation door market sees a growing network of ‘Repair Partners’ for Winkhaus Whether it’s the social housing or domestic market, a rise in demand for adapted doors has seen hardware specialist Winkhaus UK further strengthen its repair dealer network. Winkhaus’ range of highly advanced locking systems are proving popular components to be incorporated into existing composite, timber , aluminium or PVCu doors that require adaptation. Winkhaus is partnering with selected strategic dealers to supply appropriate options from their range of locks; with the AV2 automated locks proving particularly popular. Repair and adaptation dealers that partner with Winkhaus benefit from a full technical support training programme, including a certificated scheme that needs to be undertaken in order to supply and install automatic multi-point locking systems such as blueMatic AV2-E. As part of the partnershipbuilding strategy, Winkhaus is also offering marketing support to its network of Repair dealers, which will also see them supplied with blueMatic AV2 –E demo samples for their showrooms and local authority adaptation department demonstrations. Mike Rushen, Commercial Manager, at Winkhaus comments: “The social housing Decent Homes programme is now over 10 years old, so the home occupiers are older, and a growing proportion have developed certain infirmities linked to ageing through conditions such as arthritis. These conditions often make it difficult for people to operate a standard lift lever multipoint door lock and unfortunately a lot of the decent
homes programmes had a “one lock fits all” approach. By working together with the right repair dealer partners we are satisfying the requirement to upgrade to locking systems that eliminate many of the problems associated with this approach.” Mike comments further: “The AV2, AV2-E and AV2-B locks are designed for communal and home entrance doors, and they automatically engage the hook locking points of a door when it’s closed, providing instant security without further need to lift a handle or use a key to turn a cylinder.”
SOLIDOR’S UP IN THE CLOUD Solidor continue to innovate in the composite door sector and their latest Solidor Cloud software solution is one of their most exciting marketing and operational developments to date, which was launched at the FIT Show. Put simply, Solidor Cloud will completely revolutionise the way people generate leads for composite doors and then push those leads through to live orders on the Solidor CRM system, in a completely paperless environment. Through a dedicated trade
log in section to Solidor’s website, customers can obtain online quotes in real time and then place orders at the click of a mouse.
be sent a preview of any important news and product developments directly to their desktops, as and when things happen.
But Solidor Cloud offers much more as the live order tracking facility can be harnessed so customers can find out exactly where the orders are on the system, call up old jobs, order replacement parts and even log any complaints or issues. Customers can also chose delivery dates and addresses and even be notified of any out of stock issues.
The whole system can also be integrated with the new sales generator software which enables Solidor customers to have the Door Designer software integrated within their own websites and with it place orders through the cloud directly to Solidor in a paperless environment. When a consumer designs a door on a Solidor customer’s website they will be notified via e-mail, an automatic quote with the required margin is generated and then sent on a Solidor Recommended or Premium installer e-mailer template.
Recommended and Premium Installers can also upload new showroom images, update opening times and order point of sale and other marketing support materials. Trade suppliers can also benefit from their own software solution that will integrate to the Solidor Cloud. Customers will also
Gareth Mobley, managing director of Solidor Group comments: ‘Solidor Cloud is quite simply revolutionary from point of sale to manufacturing instruction and on to delivery. This is a true 21st Century way of implementing a paperless environment.’ To find out more about their Recommended Installer scheme then log on to www. solidor.co.uk, call 01782 847300 or e-mail enquiries@ solidor.co.uk. To keep up to date with all of their developments follow them on Twitter @solidorltd or look them up on Facebook.
The AV2 -E version also allows for integration with a vast range of access control systems such as an audio visual intercom. But according to Mike the choice of the access control lies with the repair dealer or adaptation specifier. Mike says Winkhaus are very happy to work with these strategic partners to supply products to satisfy what will surely be an increasing demand in an ageing society. READER ENQUIRY No: 0814/0147
READER ENQUIRY No: 0814/0148
NEW TIMBER COMPOSITE FOR IRELAND Solidor and Profile Systems have reached an exclusive agreement where Profile Systems, Ireland’s leading systems distributor, will manufacture and distribute full timber composite door kits for the whole of Ireland. Profile Systems are Ireland's leading distributor for PVCu and aluminium window and door systems. Based in County Kildare and established in 1978, they have been a proud and successful partner for the KBE and Kömmerling brands for nearly 20 years and have now put into place an exclusive long-term agreement with Solidor for the distribution and manufacture of timber composite door kits for Ireland. In the UK, Solidor has taken the composite door market by storm, launching industry firsts with great regularity, while sales growth has shown that they are one of the fastest growing companies in the glass and glazing
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industry at the trade level. While trade installers and consumers are bowled over with the product features and marketing expertise, the company now feels that they can offer the Irish market a better composite door offering through Profile Systems.
technical developments yet for the timber composite door market is the 62mm Solidor slab, which will be offered to the Irish market with a KBE System 88 frame, offering an impressive 0.9 W/m2K U-value.
The agreement between the two companies also continues the Kömmerling link and the proposition of the first premium timber composite door offering that’s manufactured in Ireland. The availability of 17 through colours inside and out, rather than an inferior surface paint finish is an important feature, along with the green credentials of a fully recyclable slab, a comprehensive 12 year warranty and a number of exclusive hardware options.
Peter Kenny, managing director of Profile Systems commented: “We have watched the development and success of the Solidor range over the past few years and feel the market conditions and time is right to launch what is widely regarded as the best timber composite door in the UK. Interest is already high among our nationwide network of fabricators and installers and we look forward to a great partnership between our two companies in the coming years.”
There are also 9 different foiled finishes of outerframe, which perfectly match the foiled exterior of the solid hardwood core composite door slabs. One of the most impressive
Gareth Mobley, managing director of Solidor Group concludes: “The opportunity for us to work with Profile Systems is good for both parties. We know about 2nd generation
composite doors, while they clearly know and are respected in the Irish market.” To find out more about Profile Systems log on to www.profilesystems.ie, email info@ profilesystems.ie or call +353 45 980000. For information on Solidor, visit www.solidor. co.uk, call 01782 847300 or e-mail enquiries@ solidor.co.uk. To keep up to date with all of their developments follow them on Twitter @ solidorltd or look them up on Facebook. READER ENQUIRY No: 0814/0149
August 2014 | www.glassnews.co.uk
DOORS
The UK’s Leading Industry Newspaper
NEW HURST COMPOSITE BROCHURE
– A FEAST OF COLOUR & STYLE
A string of exciting new designs has prompted Hurst Plastics to unveil its biggest and brightest composite door brochure ever. The expanded 28 page brochure features the company’s entire range of composite doors and introduces some imaginative new glass styles. The brochure launches the stunning new handcrafted Heritage Dorchester glass design. Hurst Plastics is the first composite door supplier in the industry to offer this new design, which has been developed by leading decorative glass supplier RegaLead. Heritage Dorchester uses a unique technique to bond individual pieces of traditional art glass onto toughened glass, where it is leaded and soldered to achieve a more period look. It combines the aesthetics, depth of colour and texture associated with traditional art glass, with the safety and performance of triple glazing.
greater choice on how they style their composite door. Hurst’s new Fusion Marmara range blends fused glass with etch effect glass to create a striking entrance. Marmara is available in five colours, including a rich new purple shade. Platinum Kara and Flores combine hand cut bevels with textured glass pieces, which are encapsulated within two pieces of tempered safety glass to provide high acoustic and thermal performance. Mark Atkinson, Sales Director at Hurst Plastics, said: “It’s just a few months since the last brochure was printed but our new triple glazed glass designs have prompted us to update it already and create our biggest composite door brochure ever. As well as these new glass designs, this fresh new brochure captures the breadth of choice we offer in composite doors.
The brochure features even more new triple glazed glass designs, which have been created to give the homeowner
“As well as these new glass designs, this fresh new brochure captures the breadth of choice we offer in composite doors.”
It’s a feast of colour and style, which marks our dedication to constantly develop our range and satisfy the ever changing needs of the market.” The brochure also features Hurst’s Bohemia collection – a designer selection of door styles, unique colours and architectural hardware with a modern edge - plus Hurst’s selection of cottage and stable doors. There’s also Hurst’s composite fire door, which offers the very highest in security and weather performance, and a full half hour fire rating (30 minutes stability and 30 minutes integrity). Unlike many composite fire doors which are fitted in a timber frame, the Hurst composite door is supplied in a durable and maintenance-free PVC-U frame, which conforms to BS476. To bring a touch of individuality to the Hurst composite door, there’s also Hurst’s Direct Digital Glass printing (DDG) solution. The clever technology can reproduce any image onto the door glass to create a truly unique composite door. The Hurst composite door is available in seven standard composite door colours and 12 premium door colours, which are available with a matching door frame. Hurst also offers a bespoke sprayed colour service option, which includes many more shades from the RAL colour range. For further details on this brochure or to request a copy, please contact the Marketing department on 01482 790790 or visit www.hurst-plastics.co.uk. READER ENQUIRY No: 0814/0150
Spot the difference...
0814/0151
• A stunning range of 30 minute composite fire doors conforming to BS476:Part22:1987. • Almost indistinguishable from our classic composite door collection and available in a variety of styles and colours. • Hung in a specially adapted PVC-U frame with fire retardant furniture and fanlight options.
...you have 30 minutes Unit 1 Kingston International Business Park, Somerden Road, Hedon Road, Hull. T: 01482 790790 E: info@hurst-plastics.co.uk W: www.hurst-plastics.co.uk
www.glassnews.co.uk | August 2014
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DOORS
The UK’s Leading Industry Newspaper
“Consumer Confidence” ...Two small words, one very big phrase Richard Kirman Sales and Marketing Manager for IG Doors trade division tells us why they have signed George Clarke to help promote Truedor to the consumer market.
to help us promote our product and to give the consumer confidence in what they are buying.”
“We have all become familiar with the phrase ‘consumer confidence’, especially in recent years when it, or more importantly a lack of it, was pinpointed as one of the major contributors to the length of the recession. But the fact is that consumer confidence is equally important to individual markets, and ours especially so.”
George explained his reasoning for joining the Truedor team “As an architect who has worked all over the country I know how passionately people feel about the buildings in which they live. I agreed to work with IG Doors on its launch of the Truedor range because they shared this passion for high quality, beautifully finished homes. They know that the front door plays a crucial role in the overall look of a property.”
Consumer confidence in the Composite Door market? “The reality is that ours is a sector of the industry which suffered significant ‘growing’ pains in its early years; products tried but not necessarily tested and technologies which were unproven all meant that for longer than there should have been there was a stigma attached to the words ‘Composite Door’. It was an industry which grew too quickly, with too many products and the consequences were inevitable.” “It has taken some considerable time to start to repair consumer confidence in the product group, but it is getting there now. Company’s such as our own which have been supplying composite doors continuously now for over 20 years have done much to develop offerings which are technically stable, are tested, and most importantly are now trusted”.
Perfect Timing “The timing of all of this is perfect, because while the recession hit many people hard, what it also did was to start people thinking less about moving home and more about regenerating the ones they were already in. Supporting this new mind set was an explosion of home makeover programmes which started to show homeowners that with a little thought they could do something very special with what they had.” “As we launch Truedor to the consumer market we believe it is important to embrace this same approach, and so we are delighted to announce that George Clarke has joined our team
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“I feel that consumers can rely on IG Doors to meet their demands and expectations.” – George Clarke
consumer, helping them to understand the potential for their homes, what questions they should ask, and what factors they should consider when thinking about changing their front door, we know that they will very quickly develop a confidence in the Truedor range. With consumer confidence will come a significant market share for Truedor, and for the installers buying our products many new business opportunities to enjoy as just one of the benefits of their partnership with us. www.truedor.co.uk
“We are delighted to have George join our team; he will be the leading voice in our approach to the consumer market and we know with him on board we will very quickly gain their confidence. We know from his profile and from the work that he has done that he is respected and he is trusted by the consumer market as someone who will only support products and companies which he feels fully embrace his own passion for quality and service, and for the range of products which they offer which will truly enhance the property into which they are installed.”
The Truedor range is ideal for its time “The Truedor range is ideal for its time; we have three very distinct ranges in our portfolio to suit the needs of property owners with their own particular requirements. We have our ‘traditional’ range with 19 styles already available and with more to follow; there really is something for everybody in this range, and it includes a dazzling array of colour options and glazing specifications”. “Our ‘Cottage’ range has been designed specifically for a niche market which has very bespoke requirements; more than any other this type of property has benefitted from the home makeover boom, and we are delighted to have a range which meets its particular needs. Finally our ‘Contemporary’ range, a selection of doors designed for a new era, with sleek lines and striking designs is ideally suited to those wanting to make the entrance to their home truly modern in its look and feel. With George Clarke providing valuable insight directly to the
READER ENQUIRY No: 0814/0152
August 2014 | www.glassnews.co.uk
0814/0153
www.glassnews.co.uk | August 2014
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GLASS NEWS INTERVIEW: HURST PLASTICS
The UK’s Leading Industry Newspaper
Hurst Plastics Ltd.
Suits You, Sir!
Offering ‘gents natty suiting’ to the great and the good of the panel industry may seem a strange route to becoming Sales and Marketing Director of Hurst Plastics, but that’s exactly what happened in the case of Mark Atkinson!
The former lives of people in the windows, doors and glass industry are always intriguing, presumably because no one has a conversation with their careers teacher at school and declares that their sole aim in life is to be ‘a double glazing
salesman’ or a manufacturer of doors and windows. That’s probably right, unless of course your career is pre-ordained in that you are expected to take on a family business.
Very true. I presume Hurst is just that, a business built up over generations? Hurst was started by Norman Hurst in 1969 but it’s a very different company today. It was a joinery company that developed into a very high end interior fit out and refurbishment company and, today, supplies names such as M&S, IKEA, Reebok, Bentley, Vision Express, and so on. The group offers specialist interior contracting services such as bespoke joinery, M&E, ceilings and flooring as well as performance doorsets. There are manufacturing facilities at the group’s West Yorkshire Head Office and also at Cannock, Derby and Hull.
How did the company become involved in the panel business? Hurst Plastics Ltd is just one of seven different companies under the wing of the Hurst Group. It was established in 1996 with the acquisition of Plastics Developments and that set us on the road to manufacturing PVC-U door panels, infill panels and then, in time, to composite doors and FD30 fire doors.
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Mark Atkinson, Sales and Marketing Director.
In those early days, the PVC-U door was a major product in our industry. Where does it figure today? In those days around 4,000 to 5000 panels per week were produced. Now, the panel is half that in volume although we saw an increase of over 25% in demand in 2013.
That’s interesting as I’ve heard other companies have experienced an upturn in demand... Don’t get me wrong, we recognise that the PVC-U panel is a mature product on the
August 2014 | www.glassnews.co.uk
The UK’s Leading Industry Newspaper
GLASS NEWS INTERVIEW: HURST PLASTICS early 20s! Somehow I found myself selling to a wide variety of owners of door and door panel businesses and I shared a house with Dave Rowson, former Managing Director of PDL, and Gary Mayer, Managing Director of Wegoma Machinery. This widened my contacts within the whole fenestration industry, but particularly the door panel marketplace. Let me also point out that these weren’t cheap suits but quality designer stuff! Just right for industry captains – well, PVC door panel industry captains anyway! Being young, impressionable and ambitious, my connections led me to join Plastics Developments as a Regional Manager for the North East before becoming National Sales Manager in 1994. When the Hurst Group acquired Plastics Developments in 1996, I was asked to stay on and the rest, as they say, is history. I’ve been in this industry a long time and I owe it a lot…
Even a wife! product life cycle and it’s the composite door that’s the emerging product. The composite door still has some way to go before it matures. However, whilst there is still an active market for the panel we shall continue to invest and innovate with it. This, of course, is in conjunction with us taking strides to further influence and develop our composite offer in current and new markets.
Did Hurst adopt the GRP composite immediately it appeared? We recognised the emergence of the composite door in early 2000 and used various products before taking on the Nanya GRP composite door in 2003. That market has grown and we produce around 300 fully hung composite doorsets every week and it is continually growing.
demand for fire doors and we are supplying more and more FD30 fire doorsets. Investment has been important, both in systems and people. Our IT systems make ordering, pricing and the tracking of orders, easy. And our whole customer service system reflects the very high standards demanded by the Hurst Group.
And what about investment, going forward? I won’t pretend that the past 5 years has been easy. We, like many others, have suffered from the economic downturn. However, we have had to be disciplined in our approach. We have made efficiencies within the administration area as well as on the shop floor, improved our manufacturing and
training, and have just worked very hard in driving the business in all areas. This approach is bearing fruit and our annual results will show this. We have a leaner and more focussed workforce that all work as a team. Investment in the business and the people is ongoing and plans are ambitious... but definitely tempered with caution!
And talking of ‘making it personal’, back to Mark Atkinson! By my reckoning, you can’t be far off serving 25 years in this industry... I know you are not going to leave my ‘suit selling’ past alone and how it brought me into the industry! It’s true that I was selling suits but, in mitigation, I was in my late teens to
Yes, even a wife. Katie and I were both visiting John Fredericks - she from Linear, the gasket people, and me from Hurst. It is said that I rushed across the car park when I saw her…I like to think I sauntered casually across to talk about the fact we both had silver-grey Alfas!
The industry has been pretty good to you, Mark and, to be fair, you’ve been pretty good to the industry. It’s always a pleasure – and entertaining – to meet up with you. Thanks for your time. READER ENQUIRY No: 0814/0154
Is that mostly for social housing contracts? It’s a very competitive sector on price... Not really, although social housing plays a part. Our core market has always been the home improvement market and our experience in manufacturing PVC-U panels and understanding that market helped us in moving into the composite door market. Our main customer has always been the fabricator and installer and that’s still the case although we have moved into the commercial contracts arena which includes new build, housing associations and local authority contracts. Commercial contracts are very price competitive: but we aim to provide the same high level of service by working with our commercial customers, whether it be supporting presentations to their clients, working on specifications, or with technical support and marketing. Whether working with fabricators or local authorities we offer a very personal service, hence the tag line ‘Making it personal…’. Hurst Plastics is, essentially, door solution provider and we adapt our offering to the needs of the market. A good example is the
www.glassnews.co.uk | August 2014
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RECRUITMENT
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Helping you find & place positions. If you are looking to recruit, contact us today for prices! Email: christina@glassnews.co.uk or Tel: 07805 051322 NEW APPOINTMENT
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Darren Etherington is appointed as Haffner’s Sales and Service Technician Haffner has just announced that it has appointed Darren Etherington as its Sales and Service Technician. Dave Thomas, Haffner’s Managing Director, said, “We are delighted that Darren has joined our team, not only because he shares our commitment to excellence but because it means we can extend our service offering to include used Stuga and Sturtz machinery as well as our existing lines.”
a wide range of machines. Darren says, “Haffner is one of the best-respected names in the industry. I’m proud to be joining them and I’m looking forward to being part of the team.” As Dave says, Darren’s appointment will allow
Darren Etherington has a great deal of experience in the fabrication machinery industry and will be well known to many thanks to his extensive expertise. Prior to joining Haffner he has also worked at Elumatec, A & B Glass and Stuga, giving him practical knowledge of
Did you know?
Haffner to extend its service offering to include used Stuga and Sturtz. This will be good news for any company operating these machines and looking for a proactive service company that can keep them running smoothly. The company has recently added ITALMAC aluminium fabrication machines to its range. Coupled with Darren’s appointment and the new skills he brings, it’s a clear demonstration that Haffner is keen to extend its reputation for quality, value and service and help more companies realise the benefits it brings. Tel: 01785 222421 www.haffnergb.com READER ENQUIRY No: 0814/0155
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The Trojan Group appoints new Business Development Director Leading hardware supplier, the Trojan Group, has just announced the appointment of Graham Pearce as its new Business Development Director. Graham has over 30 year’s industry experience in product and business development and sales management.
in partnership with the customer at the forefront of the operation. “It is only by working in partnership with customers that a business can offer the very best in products and service. That’s very much the attitude of the Trojan team too and I’m looking forward to working with them.” Graham will also be heavily involved in new product development and addressing the ever-changing needs of today’s fabricator and installer. Trojan consistently develops new hardware products that offering tangible benefits in terms of quality, value and ease of application. Graham’s technical knowledge with further support this area.
Commenting on Graham’s appointment, Group Managing Director, Tony Chadwick said, “We are delighted to have found a committed and experienced professional like Graham with a vast knowledge of the window and door market. This creates opportunities to further strengthen our market penetration as the leading supplier of window and door hardware.” Graham will start on Monday 28th of July 2014 and will be based at Trojan’s headquarters in Walsall, West Midlands. Tel: 01922 713 933 www.trojangroup.com READER ENQUIRY No: 0814/0156
As well as his considerable industry experience, Graham has a customer-focused approach that puts working
“We are delighted to have found a committed and experienced professional like Graham with a vast knowledge of the window and door market.” August 2014 | www.glassnews.co.uk
RECRUITMENT
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Ten Human Resources
“Social Media Recruitment”
The facts?
There has been a lot of noise lately revolving around the concept of “Social Recruiting” – the ability to hire candidates through your company’s established social media channels. However, it’s puzzling to see such buzz around the topic of social recruiting with little data to support its effectiveness.
hires coming from social media - it’s difficult to believe that many job seekers are leveraging companies’ social outlets as a main or even secondary source for job searching.
An annual survey on the leading hiring channels of the year found that in 2012, only 2.9% of hires were attributed to being brought in through social media, quite surprising in my opinion!
Let’s take Twitter, for example. If I like a company, I may follow it on Twitter, but my primary interest is to receive company news and updates on the company’s products - not necessarily to find employment. In the event the company tweets a job opening, it is unlikely that I would be both interested and qualified for that job.
Almost every company today has a LinkedIn® profile, Facebook® page and Twitter® channel and almost every company is posting and tweeting regularly. With a statistic of only 2.9% of
Why is this bad? Mainly because companies are opening themselves to a likely large number of unqualified applications. Yes, they can reach a large audience quickly by
Regional Sales Manager £35,000 + Commission + Car + Benefits Midlands
Rare opportunity to join this Trade Window manufacturer. Based in the Midlands, East or West you will be responsible for maintaining existing long established accounts and also looking for new business. With three systems at your disposal as well as Composite doors, and aluminium windows and BIFold doors the product range generates great interest with installers and smaller fabricators. The company are looking for a solid long term employee for this role and as such will offer great support to the successful applicant. Contact Bill or Jude on 01454 418855 bill@tenhr.co.uk
tweeting, but at what cost? Are they really reaching the targeted audience they need? Zappos, the large online retailer, has made a 180 degree change in their recruitment strategy. It recently announced that it will no longer post job openings, even on its own career site. Instead, it will leverage social activity and engagement within an online social-media network that requires anyone interested in working at Zappos to register with their online community. This may work for Zappos but is unlikely to work for a small, unknown company that cannot build its own online community. As job openings are retweeted, shared and favorited, they are likely to receive high response from
Regional Manager £30,000 + Commission + Car + Benefits
Scotland – Windows & Doors
The ideal applicant will have a background in installation or fabrication of windows and associated products, followed by a technical, sales or installation management career to date. Our client is looking for an individual to support existing clients in Scotland from a technical aspect, coupled with the ability to also identify new sales channels for the company’s’ vast range of Windows, doors and associated products. Contact Bill or Jude on 01454 418855 bill@tenhr.co.uk
unqualified candidates which results in wasted time and resources for recruiters and employers alike. Career sites and job boards, on the other hand, maintain their stronghold in the top three sources for talent with 23% and 18% respectively in the survey. Why do job seekers still rely heavily on these resources and not so much on social media channels? Career sites are a direct and logical source for a job seeker looking for employment from a specific company or in a specific type of occupation. Job boards have been evolving rapidly and continue to gain momentum in the recruitment market – mainly due to the emergence of job matching technology and the
ability to source candidates from the entire Internet sphere. Job matching provides both employers and job seekers the automated ability to receive “a match” based on interests, qualifications, and experience – more on “job matching” in a future post. While social media continues to gain engagement and followers, the fact is, social media outlets remain limited in their capabilities to reach specific and targeted
audiences, making it an exhausting process for job seekers and a low performing option for employers. Based on current trends, I believe “Social Recruitment” will remain more of a secondary/ supporting tool to be used, if you wish to find out what people do in their freetime? Contact can contact Bill at Ten Human Resources Tel: 01454 418855, Email: bill@tenhr.co.uk or Visit: www.tenhr.co.uk. READER ENQUIRY No: 0814/0157
Business Development Manager
Sales Manager
South West – Composite Doors
South – Aluminium Windows
35,000 (neg) + Commission + Car + Benefits
35,000 + Commission + Car
With an ever increasing demand for this company’s vast range of composite doors and panels, organic growth has led to the opportunity to expand into the West of England. Going from Dorset up to Worcestershire and every county West you will be responsible for managing a region that offers great potential for development. New product ranges being launched during the course of this year. Contact Bill or Jude on 01454 418855 bill@tenhr.co.uk
Our client is an established and respected name in the supply of windows, doors and associated products in the Trade sector. They are now looking to supply a full range of aluminium windows into the same area. This will be achieved by supporting the existing customer base with their needs and also looking for selective new accounts. The need is for someone that will have been or is still involved in selling aluminium into the trade market. The individual will also need to be technically astute in order to support the existing sales team in their efforts to secure new business in aluminium. Contact Bill or Jude on 01454 418855 bill@tenhr.co.uk
Contact Bill Pratt, Ten Human Resources | Tel: 01454 418855 | Email: bill@tenhr.co.uk | Visit: www.tenhr.co.uk
WHY CHOOSE TEN?
We work with many of the leading companies in the window industry and we believe we have a knack for finding the right person, for the right job. Bill & Jude established the recruitment agency in 1999.
FOR MORE VACANCIES VISIT:
www.tenhr.co.uk
0814/0158
www.glassnews.co.uk | August 2014
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NEW APPOINTMENT
Purplex builds on PR success Purplex, the specialist window industry marketing agency, has strengthened its PR division with the appointment of Valentina Warren. An experienced marketing professional with a degree in Journalism, Valentina has worked extensively across Europe as a leading editor and reporter.
LETTERS NEW APPOINTMENT
NEW FACE AT PROFINE UK
Purplex MD Andrew Scott commented: “Our public relations and media division has grown rapidly in the last 5 years and I am delighted to welcome Valentina to our team. Her sharp journalist skills and marketing know-how have already proved a great asset, while her international background and fluency in several languages will further position Purplex as a true European marketing agency.” Purplex works with a diverse range of companies in the glass and glazing industry and the PR team specialise in trade and commercial sectors. Andrew said: “Having a PR team with real teeth can help companies grow quickly. Combine this with in-depth industry knowledge, and the result is a powerful combination.” Purplex was formed 10 years ago by Andrew Scott, who has been involved in the window industry for 25 years. “Having acquired, built and sold companies in the industry, gives me a unique perspective and experience. In turn, this gives our PR team - and clients - a major competitive advantage.” The 6-strong PR team work alongside the Purplex web design, digital marketing, design studio and direct marketing divisions. The company also recently introduced a specialist consumer marketing team and installer support package, Purplex Advantage. Valentina said: “Purplex is a really pro-active, dynamic agency that is passionate about clients and the industry. I have worked in similar industries so I’ve been able to pick up the technical aspects quickly and hit the ground running.” To find out more about how Purplex can help your business grow call 01934 808 132 or visit www.purplexmarketing.com.
“We’re delighted to add Andrew to the team at profine, as we continue to support the growth of the business.” profine UK have just appointed Andrew Charlesworth as technical service manager (Central), joining John Berry and Keith Vast in the team, as the company continues to experience strong growth for it’s KBE and Kömmerling brands in the UK. Andrew brings with him a broad range of technical skills including tooling, product design and onsite technical and manufacturing support, with a history in the industry dating back 14 years. This latest addition to the technical support team at profine, reflects their continued growth and a thirst for product innovation, that has most recently seen the launch of the aluminium clad Kömmerling C70 and O70 Gold® AluStar systems. Stefan Seidel, managing director of profine UK comments: “We’re delighted to add Andrew to the team at profine, as we continue to support the growth of the business and to also add value to our product development programme. We firmly believe that our premium KBE and Kömmerling brands and range of products is now unsurpassed in the UK PVCu systems market.”
Valentina Warren (left) and Andrew Scott (right). READER ENQUIRY No: 0814/0159
90
Your Letters
RECRUITMENT
For further information, call 01543 444900, e-mail enquiries@profine-group.com, log on to www.kommerling.co.uk or follow them on Twitter @kommerling_uk. READER ENQUIRY No: 0814/0160
FENSA Sanctions on
MTC compliance
Dear Editor, Its seems strange that they are getting heavy handed when we have been trying to comply for more than 12 months. They keep cancelling our transition inspections because they have no one available in our area then had the nerve to block us from registering. There database is not current so a percentage of our installations are still not registered. They told us one address didn’t exist because they couldn’t find it on there database so we furnished them with the original land registry documents and it still isn’t registered. Fensa needs to get its own house in order before they bully there members. Perhaps Certass may be better? Who knows. Over the years various rules and regulations have been introduced but still the cowboys are here and the sherriff (FENSA) are just as bad. Trevor Johnson trevorjohnsonvistawindows@live.co.uk
IN RESPONSE...
Dear Editor,
We are writing in response to your letter that was published in Glass News on 3 July 2014 from a FENSA Registered Business, Mr Trevor Johnson. We are sorry to hear that Mr Johnson was unable to arrange his Transition Inspections at short notice with our inspections body (the British Board of Agrément, BBA) which we were not able to fulfil. According to our records Mr Johnson contacted the BBA about his upcoming jobs but only gave a few days’ notice. The BBA generally requires at least two weeks’ notice to book in a pre-completion inspection. We have written to Mr Johnson to offer our apologies and a member of my team has been specifically assigned to ensure that all of Mr Johnson’s questions and queries are speedily resolved. Regards Chris Mayne, Managing Director, FENSA
What’s your opinion? Feel free to get in touch with your views on the industry, legislation, government, or even the newspaper. Contact Chris: chris@glassnews.co.uk
@GlassnewsMag
Christina Shaw
/GlassNews
READER ENQUIRY No: 0814/0161
August 2014 | www.glassnews.co.uk
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VOICE OF THE INDUSTRY
The UK’s Leading Industry Newspaper
VOICE OF THE INDUSTRY
What’s your opinion?
It would seem that the industry has had a great first half of 2014, so what about the second half? Are we expecting it to be as good, better, or will a clamp down on mortgages and loans, and the threat of rises in interest rates, have a detrimental effect?
Glass News’ ‘Voice of the Industry’ asks...
Mark Schlotel Marketing Manager, Synseal
Stefen Seidel Managing Director, Profine UK Ltd
Leon Day Managing Director, Universal Arches
Joe Martoccia Commercial Director, Ultraframe
Steve Jones Operations Manager SIG Windows
Consumer confidence remains undoubtedly fragile, but now the distraction of the World Cup is over my gut feeling is that UK homeowners will want to cheer themselves up from the misery of endless British sporting failures and countless sex abuse news stories by investing in home improvements.
The first part of 2014 has been good for the industry from the feedback we’re getting, though it has to be pointed out that our own performance back in 2013 was one of our best ever for many years and this trend continues. I believe the buoyant nature of the economy will remain with the Consumer Prices Index currently in check at 1.5% in May, compared with 1.8% in April, well below the Bank of England’s 2% target.
It would seem that the industry has had a great first half of 2014, so what about the second half? Are we expecting it to be as good, better, or will a clamp down on mortgages and loans, and the threat of rises in interest rates, have a detrimental effect?
2014 has been a great year for the sector and for us at Ultraframe. We saw a step change in demand from Summer last year and demand has continued to grow, tracking significantly ahead of prior year. We are anticipating this trend to continue throughout what is traditionally the busy second half of the calendar year for conservatory installations.
Many businesses have seen double digit increases in H1 over the previous year which is partly down to a poor start in 2013, improved weather conditions, a return of consumer confidence, and a bounce back in the wider UK economy. Whilst the majority of businesses saw a levelling effect in late May/ June, there are still good signs of improvement for July and onwards.
The sun is shining and a fair proportion of the UK workforce have received modest pay increases, so homes may benefit with refurbishments as people choose to stay put rather than try to move house in a sluggish market. Good levels of trade are anticipated for our Synseal fabricator and installer partners during the 2nd half of 2014 right through to Xmas – trendy bi-folds will continue to increase in popularity and even the perennial spacesaving favourite the patio door will prosper. Orders for hybrid orangeries, which are helping to kickstart the beleaguered yet lucrative conservatory market back into life, will continue strongly with steady sales forecast for every month, including December.
www.glassnews.co.uk | August 2014
The talk about a more immediate clamp down on mortgages and loans has been fuelled by contradictory messages from the Bank of England, yet Mark Carney, Bank of England governor has suggested that interest rates are likely to stabilise around 2.5% in three years time. In the meantime greater confidence in the economy suggests that homeowners are far more willing to harness their savings. Furthermore, I believe that the trend in the UK to move house on average ever 7 years will extended out to nearer 10 years as is the case in the USA, with the result being that consumers will be more willing to invest in their own home with better performing products. The prospects I believe are good for the industry, though product innovation will also remain key.
Undoubtedly the first half of 2014 has been a great start to the year, but I would suggest that 2013 was indeed an impressive year on it’s own, as we enjoyed record levels of production. Consumer confidence is relatively high and there are some strong statistics to support this, with an article in The Guardian on 27th June suggesting that this is now at a nine year high. However with a 2015 general election looming on 7th May, there is an additional variable to consider which may well have an impact on the home improvement market. The nation’s love affair with moving up the property ladder is never likely to reach the pre-recession levels as homeowners look to improve and invest in their properties. There is also a strong argument to suggest that more value added products will prosper as consumers look to remain in the existing properties far longer.
There are some spectacular growth figures coming from the market driven by new, evolved and different products. We believe we are leading the way with emphasis on our higher value glazed extension systems which are showing exponential growth. It is as though the home owner and more importantly our retail network have suddenly woken up to the great new products we have been developing over the last three years and truly living our core value of driving innovation. So I guess our message is that we are not just expecting demand to continue, sure we will take any market upsides, for us it’s about driving sales of new product and supporting our dealer network with sector leading products, sales tools and marketing support to help fuel our joint sales efforts.”
Looking ahead, I feel that as the market continues to recover and grow in confidence, we will carry on seeing growth of circa 6% plus throughout the remainder of this year. This added growth and value will be aided by the increasing number of new products coming to the market place such as EPDM and liquid flat roofing solutions. Providing installers with a broader portfolio from which to sell, these products will help add value to their business. Without doubt, the more pro-active businesses that focus on customer value proposition will reap the rewards in 2014 and beyond.
93
TIRC NEWSLETTER
The UK’s Leading Industry Newspaper
August 2014
Ian Miller takes up role with The Independent Ratings Company Ian Miller formerly FIT Show Sales Manager and UK Sales Director for Hoppe has taken up the new position as Head of Sales for The Independent Ratings Company with a brief to drive sales and provide on-going business development for the company’s growing list of window and door industry clients. “It is a really exciting challenge for me; when I was asked to get involved with The Independent Ratings Company I was delighted to do so. It is clear to me that what the company is trying to achieve is very much in line with modern thinking; encouraging businesses in our industry to take feedback from customers and use it as a key marketing tool to generate new business is exactly what they should be doing. But using customer feedback to identify weaknesses as well and use it to improve service is also so important, and this is something else which can come out of the packages which The Independent Ratings Company offers”.
Our industry clearly believes in good service
Along with the rest of the team I am here to help
“For me the most interesting thing I have found to this point is that lots of businesses in our industry already take feedback from their customers, but so few of them use it properly, in fact many of them actually don’t act upon it at all. This really is a big missed opportunity; good customer feedback is a great way to convince other potential consumers that you are exactly the company they should be dealing with”.
“We already know from the customers we are working with that they are seeing tangible business benefits, work coming to them which is directly attributable to the positive customer feedback they are collecting and posting on their website”.
Business Development for our customers is a key part of the role “I am also delighted to be involved in the on-going business development side of The Independent Ratings Company’s customers. My role is not just to sell to new clients, but to continually help those who are already working with us to improve what they do, and to help them find new and better ways to use the feedback which their customers give them to generate new business”. “The range of packages is outstanding – whether you want to take a ‘line in the sand’ one off survey to understand how your customers see your service, or whether you want to have a fully managed account as a customer selling to retail, or a trade supplier working with an approved list of installers, we have something for you”.
“Along with the rest of the team I am here to help. If we can help you we will; we are a business encouraging our customers to win work by giving great service and by recording it in the form of customer feedback.” “Our own customer service ethos will fully support this; it is another of the reasons I am so excited to be involved”. “I can’t wait to get going, but in the meantime if I can help you please get in touch….” Best wishes,
Ian
Next Month... Uunderstanding online reviews about your company and how to take ownership of your on-line reputation. READER ENQUIRY No: 0814/0163
Turning negatives into positives “The most recent thinking shows that customers receiving negative reviews but responding to them in a positive manner are more likely to achieve customer respect and loyalty than those only showing positive reviews”.
People don’t expect perfection “The reality is that people neither expect or believe in perfection; the occasional less than perfect review shows that the feedback is genuine, and so is the company publishing it”. “It is really important that consumers have confidence and trust in the reviews which they read from their peer group. Through The Independent Ratings Company consumers can be assured that all reviews are genuine, and that comments made cannot be manipulated in any way. Where there are negative reviews we work with our customers to manage not only their responses, but a positive conclusion to the complaint or concern raised by the customer in the first place. This is just another part of the service provided by The Independent Ratings Company”.
T: 0161 266 1006 E: sales@theindependentratingscompany.co.uk www.theindependentratingscompany The Independent Ratings Company team at the recent FIT Show.
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Mini-Piling 5
Just for fun! Fill in the missing numbers. 1-9 in each line diagonally and horizontally, 1-9 in each of the nine small square grids. See this month’s TIME OUT! pages for more puzzle fun!
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Useful Numbers British Plastics Federation (BPF) Tel: 0207 457 5000
Glass & Glazing Federation (GGF) Tel: 0207 939 9101
British Standards Institution (BSI) – Standards & Publications Tel: 0208 996 9001
GQA Qualifications (formerly Glass Qualifications Authority) Tel: 0114 2720033
BSI – Assessment & Certification Tel: 0845 080 9000
Health & Safety Executive (HSE) – Glass & Related Industries Phil Smith, HM Principal Inspector Tel: 01782 602300 David Appleton, HM Inspector Tel: 0115 9712800
BSI – Product Certification & Testing Tel: 08450 765600 BBSA (British Blind & Shutter Association) Tel: 01449 780444 Building Research Establishment (BRE) Tel: 01923 664000 Council for Aluminium in Building (CAB) Tel: 01453 828851 Dekura Tel: 01952 201631 Door & Hardware Federation (DHF) Tel: 01827 52337 Double Glazing & Conservatory Ombudsman Scheme (DGCOS) Tel: 0845 053 8975 Fenestration Self-Assessment Scheme (FENSA) Tel: 0207 645 3700 Get Britain Building (GBB) Tel: 0870 162 0936
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Proskills – Head Office Tel: 01235 833844 Proskills – Glass & Related Industries Neil Robinson – Tel: 07917 015 322 Recovinyl (via Axion Consulting) Tel: 0161 355 7618 The Glazing Ombudsman (TGO) Tel: 020 7397 7200 UK Green Building Council Tel: 0207 580 0623 Veka Recycling Tel: 01322 38721 Waste & Resources Action Programme (WRAP) Tel: 01295 819 900 Wood Window Alliance (WWA) Tel: 0844 209 261
@GlassnewsMag
Christina Shaw
/GlassNews
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RECRUITMENT
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for the Window & Door Industry! Get in touch for a FREE consultation and advice... Tel: 01543 897 800 | Email: mat@chasetaylor.co.uk
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Balers • Compactors • Granulators • Wood Burners • Can Crushers Whether you’re looking to recycle, reprocess, control Cardboard • Plastic Film • PVC • Glass • waste, Aluminium • Paper • Cans/Drums or compact your we can supply a system to suit. • Universal Windows
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E IT ! -S NT N O ME S EE ES FR SS A
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we can supply customised systems to suit. Telephone: 01295 816733 Email: Info@landfillalternatives.co.uk www.glassnews.co.uk | August 2014
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