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also learned that, despite the success of the FIT Show, it did not serve the specific needs of flat glass manufacture, processing and technology. That will now be addressed by the launch of Visit Glass, says Nickie West, for the organisers:
Following increasing demand indicated by visitors to the FIT Show, the organisers have announced the launch of Visit Glass, which will take place alongside the FIT Show in May 2019 at the NEC.
Prompted by the visitor feedback the organisers of the FIT show carried out further research into the viability of such an event and were told that professionals operating in the sector would respond positively for something created specifically to address the unique needs of the UK flat glass industry, one that continues to undergo substantial technological and market changes. They
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Aluminium Bi-Fold Doors GN - Front Page Teaser Advert - BIFOLDS OCT2017.indd 1
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The event is designed to appeal to glass industry professionals, together with specifiers and buyers of flat glass products and systems. These include insulated glass units, architectural glass, processed flat glass for all
non-glazing applications including kitchens, bedrooms, bathrooms and the furniture industry; and glass for interiors including offices and decorative interior design schemes.
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Responding to a massive 40% of the 10,000 visitors to the 2017 FIT Show who declared their interest in seeing glass products and glass-related processing equipment and technology at the event, Visit Glass will become the first UK exhibition and forum dedicated to the manufacture, processing and application of flat glass for almost 15 years.
“Despite glass being an obvious and essential component of almost everything that is shown at the FIT Show, the glass industry has needs that are quite distinct in almost every respect,” she said. “After analysis of visitor research at the 2017 FIT Show we realised that glass-related topics were some of the highest categories they wanted to see at the show. However, this was not reflected in what they saw there. Visit Glass will address this imbalance through a distinct, separate event alongside the FIT Show.
Issue 80 November 2017
IS !! TH NTH MO
The FIT Show team organises a brand new event for processors, specifiers and buyers of flat glass in all its forms
THE RIGHT PEOPLE READ GLASS NEWS IS !! TH NTH MO
INTRODUCING A DYNAMIC NEW EVENT FOR THE FLAT GLASS INDUSTRY AT THE NEC
INSTALLERS | FABRICATORS | GLASS PEOPLE | ALSO STOCKED IN TRADE COUNTERS
Be
VISIT GLASS:
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SHOW A BIT SHOW A BIT OF CHARACTER OF CHARACTER Homeowners want comfort and our heritage needs protecting. It’s a tough challenge, but with our Vertical Slider, you’ll nail it. Now featuring a fullyand mechanically-jointed sash, you get Homeowners want comfort our heritage needs protecting. complete authenticity in style outstanding ratednail It’s a tough challenge, but with ourand Vertical Slider,A+ you’ll performance. It’s the only option when you need to impress. STAND THE it. Now featuring a fully mechanically-jointed sash, you get Step up, show our character, show yours.
TEST OF complete authenticity in style and outstanding A+TIME rated performance. It’s the only option when you need THE to impress. STAND Step up,Call show 01952 our character, yours. 283show 344 hello@spectus.co.uk www.spectus.co.uk
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November 2017 | www.glassnews.co.uk
NOVEMBER 2017
The UK’s Leading Glass & Glazing Newspaper
Obtaining new staff has never been the easiest thing to do in the world. It’s time consuming and often expensive. Indeed, I was always told that getting new customers and employing new staff were two of the most expensive things for a company to finance. While marketing and sales people are (arguably) ten a penny, getting good ones can be a bit harder and more expensive! No, the really tricky ones to find these days are the skilled personnel for the shop floor. I’ve talked to a lot of people recently about the problem and there is a general consensus throughout the industry that finding good fabricators and fitters is almost impossible. It seems, from what people say, that there is a general malaise on the part of those just out of school or college and it is the minority that want to work, learn a skill and be ambitious about their futures. Actually that bit about ambition is probably wide of the mark as most think they are owed a living and want to start at the top and work up!
www.glassnews.co.uk | November 2017
6 Windows
CONTACT DETAILS
12 Conservatories & Orangeries 18 Glass News Interview: Roof Maker
Publisher & Owner: Christina Shaw 19 Heather Close, Tickhill, Doncaster DN11 9UU M: 07805 051322 T: 01302 278756 E: christina@glassnews.co.uk
20 Face To Face 22 Doors
‘TIME OUT’ WINNERS – OCTOBER!
30 Hardware
Crossword: Mr R Ward, Sheffield
40 Face To Face
Eye Spy: L Dixon, Carlisle
44 Glass News Interview: Clayton Hegla
Spot The Difference: Wendy Lewis, J R Boyle, Wrexham
73 Installer Focus
Sudoku: Kevin Paver, Norwich Congratulations to all our winners! Good Luck in this months Time Out pages!
37 Face To Face 38 FAQ: Carl F GroupCo
Advertising Enquiries: Christina Shaw M: 07805 051322 T: 01302 278756 E: christina@glassnews.co.uk
41 Colour
46 Trade News 74 Glass News Interview: AluK
Editor: Chris Champion T: 07850 267223 E: chris@glassnews.co.uk
76 Glass News Interview: Allan Bros. 78 Charity News 80 Careers 82 Machinery
Accounts/Finance: Justin Lazenby M: 07711 828710 T: 01302 278756 E: justin@glassnews.co.uk
88 G17 Awards – The Finalists 89 Industry Awards 90 Letters 94 Time Out! 95 Find A Supplier
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Traditional skills was a topic on a visit to Allan Bros in Berwick-upon-Tweed where their high end timber windows still require hands-on skills despite much automation of the processes. Seeing craftsman on the shop floor making intricate and bespoke windows brings home the fact that a high degree of knowledge and skill is still required in our industry. Discussions moved on to training and apprenticeships, something that Allan Bros and their parent company Inwido, encourages and supports. More and more companies are providing apprenticeship schemes and there are those like Roger Hartshorn at HL Plastics who are keen advocates. Indeed, in the case of Roger, his own career started as being an apprentice so it is not surprising that he can see the value of school leavers learning their trade or craft and progressing, in his case, to the very top!
I mentioned PIGS earlier and it is worth noting its success at its Birmingham venue. Always difficult to gauge accurate numbers but I understand around 180 had registered to attend and probably around 120 attended, maybe a few more. Although some may say it is just an excuse for a drink thanks to the many sponsors putting money behind the bar, it is a very good opportunity to mix it with colleagues from the industry and to listen to what is being said on a variety of subjects. I found it very interesting hearing people’s take on 2017, probably not the easiest trading year we have ever had. Having said that, apart from the usual suspects who would claim all is great in the world even if something nasty and nuclear was bearing down upon us, generally people are very open about trading conditions. And there is nothing wrong with a little honesty. The general consensus is that despite a difficult year, the results are not great but most companies are probably making budget but that’s probably the best anyone can say. Of course there will be winners and losers but October is usually a really good month for trade and that doesn’t appear to be materialising this year.
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It was a topic that was talked about at PIGS in Birmingham where Made for Trade’s Richard Gaunt commented on the difficulty of getting people with an engineering background. So many of the products that are coming to the market now are cleverly and beautifully engineered like their Korniche lantern and much relies on the skills on the factory floor. Bohle’s Dave Broxton was there too, having held a ‘round table’ discussion with various people within the trade on this issue of the skills gap. He confirmed that the skills gap represented the major challenge for the glass processing and glazing sectors as increasing automation of process and generational change creates a deficit in traditional skills.
There is always the argument, and the concern, that you are investing in the training of young people that someone else will benefit from as they move on and upwards in their careers. The answer to that, surely, is to do your best to provide a career structure whereby people can progress and grow within your company environment? There is plenty of evidence that this policy works. Yes, you’ll lose some for various reasons but a home grown and loyal employee that develops with the company must be counted as a success for the individual, and the company too.
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TALK OF THE SKILLS GAP IN OUR INDUSTRY AND A YEAR WHEN MAKING BUDGET MAY BE A GOOD RESULT
CONTENTS
October 2017 crossword solution:
We’ll be bringing you a photographic roundup of PIGS in December’s edition of Glass News.
Days 5 Working Lead Time FROM
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Chris GOT SOMETHING TO SAY?
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Tel: 01642 610799 Fax: 01642 615854
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Email Chris at: chris@glassnews.co.uk GN - Qtr page Korniche_ P3_OCT2017 .indd 1
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FRONT PAGE Continued from page 1... “With the numbers of visitors to the FIT Show indicating their interest in flat glass we can guarantee a very substantial attendance to Visit Glass,” added West. “In addition of course there will be a substantial marketing campaign to encourage a wide cross section of the glass industry, in addition to users and specifiers.” Visit Glass will take place in its own clearly designated space at the NEC alongside the FIT Show, in a space that combines key exhibitors representing leading brands alongside a powerful, thought provoking and informative seminar programme dedicated to the glass industry and markets in the UK. To ensure an appropriate format for Visit Glass was created the event was ‘soft launched’, during which time a number of powerful, key brands were quick to reserve exhibition space. These include Pilkington, Saint-Gobain, Edgetech, Lisec, National Glass Group and Sapphire Glass Merchants, with others joining the floorplan as word of the event spreads. A dedicated seminar theatre within Visit Glass will offer a comprehensive programme of seminars addressing UK and general issues relating to the manufacture, processing and application of flat glass. Industry experts are being consulted to ensure content that is highly relevant and current for the UK flat glass industry when the event takes place in May 2019. Visitors will also be encouraged to network in the Visit Glass bar, access for which will be granted to Visit Glass pre-registered visitors who will automatically be granted VIP status. Visit Glass and FIT Show visitors will have full access to both events. Visit Glass will take place at the National Exhibition Centre (NEC) Birmingham, 21st to 23rd May 2019. Further information is available at: www.fitshow. co.uk/visitglass or for interest in exhibiting, by calling Freya Humphries on +44 7572 623457.
READER ENQUIRY NO: 1117/0004
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ECOGLASS 100% ‘QUALITY REGIME’ PAYS DIVIDENDS FOR CUSTOMERS
SGG EASYPRO – GLASS PROCESSING. MADE EASIER.
SGG EASYPRO is a revolutionary new coating from Saint-Gobain Building Glass, which will enhance the method of glass processing by transforming coated glass into more durable and robust products at no extra cost
Established in 1949 and now manufacturing more than 8,000 sealed units every week, Norfolk-based Ecoglass Ltd is an independent glass supplier that knows how important consistent quality is for sustainable growth. Now in the 6th year of their relationship with CENSolutions, the certification and compliance consultancy for the fenestration industry, Ecoglass has in the words of the auditor made a ‘magnificent effort’ in gaining CMS Mark approval in respect of EN1279 (sealed units) and EN12150 (thermally toughened glass) requirement standards. Ecoglass Director, Gaby Mendham comments: “With over 60 years’ experience within the glass industry, we have continued to adapt to
an ever-changing market to continue, but one thing that has never changed is our commitment to providing the highest quality products. At Ecoglass, our mantra is ‘not all insulating glass is created equal’. This is borne out by the fact that we ensure we only use the highest quality components available within the market. All of the components used, especially the glass types, have evolved over the years giving the consumer much wider choice and greater options. Ensuring that we are at the forefront of new glass technologies means that we can provide our customers with the perfect unit for their needs. “The team from CENSolutions has always been a great fit for us, ensuring that we constantly keep up to our own high standards through regular audits. We are very pleased to achieve a 100% pass rate. This shows all of the hard work put into our training regime and quality practices within the manufacturing environment have been taken on board by
"We are very pleased to achieve a 100% pass rate."
our employees and managers alike. We feel that one of the most important factors is teamwork and having a workforce that cares about our products and our customers is vital to maintaining the high standards we set out to achieve.” Mike Gaillard, CENSolutions Joint MD adds: “As the results of this latest CMS Mark audit show, Gaby and her team have demonstrated how by by adhering to the rules of the standard and collaborative working with industry specialists like ourselves, they have a sustainable quality regime framework that benefits clients now and into the future. People have the misconception that certification is a headache or just a box to be ticked, but as Ecoglass has shown, taking quality seriously and getting it right really does benefit business performance and ultimately customers.” For more information on ECOGLASS call 01603 415400 or visit www.ecoglass.co.uk. For more information on CENSolutions, call 01785 716625 or visit www.censolutions.com. READER ENQUIRY NO: 1117/0005
A revolutionary new coating from Saint-Gobain Building Glass will enhance the method of glass processing by transforming coated glass into more durable and robust products at no extra cost. SGG EASYPRO has been developed to enhance the robustness of Saint-Gobain’s “to be tempered” SGG COOL-LITE II products which are primarily used to deliver high performance solar control. Adrian Adams, Facades Market Manager at SaintGobain Building Glass said: “Traditionally high performance glass coatings can sometimes be vulnerable to damage at numerous stages of the supply route such as during transport, unloading or whilst handling and processing. SGG EASYPRO is a coating innovation that provides added protection to the SGG COOL-LITE II range during those critical stages. This added protection helps provide our customers with the confidence that our SGG COOL-LITE II range of products are more durable and robust with a coating that is unique to the UK market.” SGG EASYPRO is able to protect the SGG COOL-LITE II solar control coating against issues such as mechanical damage and ageing up
until the tempering phase of production. The SGG EASYPRO coating remains on the glass and is simply burnt away during the actual tempering process, leaving behind a high quality SGG COOL-LITE II product as it exits the tempering furnace. Adrian Adams continues: “SGG EASYPRO helps increase product durability and productivity at no additional cost to our customers. The SGG EASYPRO product also features a number of other benefits that can help reduce waste and enhance productivity with faster tempering cycle times. “We are constantly innovating our products and services and exploring new ways to enhance our customer’s experience. SGG EASYPRO significantly improves the handling and processing abilities of our products to help provide our customers with greater confidence and value. We believe that the SGG EASYPRO coating could ultimately revolutionise the way that glass coatings are produced and processed in the future.” Contact Saint-Gobain Glass on 01977 666118 to see how SGG EASYPRO can start benefiting your business http://uk.saintgobain-glass.com/ READER ENQUIRY NO: 1117/0006
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www.glassnews.co.uk | November 2017
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The UK’s Leading Glass & Glazing Newspaper 1117/0008
THE BIG REVEAL
COMING SOON
PVC-U AND ALUMINIUM WORK TOGETHER FOR SPECIAL SCHOOL COLOUR-CODING When the specification for a new-build special school called for a colour coding of windows with unusual bespoke reveals and cills, the solution came in a combination of PVC-U windows set in made-to-order aluminium surrounds. Birkenhead-based K2 Aluminium Systems Ltd, despite its name, is also an established PVC-U installer, so was ideally placed to come up with the solution based on pressed aluminium cills and exterior reveals around VEKA frames from the Glazerite UK Group. Palmerston School, Liverpool, is a special school for pupils aged 11 to 19 with multiple learning difficulties, and is now housed in the new-built premises replacing an original building nearby. The windows are colour coded in red, blue, yellow and green to help pupils to navigate around the school and to identify different areas. The work, for main contractor Kier Construction, entailed 55 windows, each with four top-openers, in RAL 7012 Basalt Grey foil of white. The aluminium elements were pressed and powder coated to order for K2 and also included an upright panel between each frame and cill to allow additional ventilation space beneath the lower openers. Also in the contract were five glazed doors fabricated in Schueco aluminium. The bespoke elements required careful planning and drawing, as K2 commercial
manager Liam Bird explained: “It was quite an unusual specification but one where our background in both PVC-U and aluminium paid dividends. Working with Glazerite on the PVC-U fabrication and with our own experience of aluminium, we were able to complete the work to specification and without problems and the result speaks for itself.” The Glazerite UK Group is VEKA’s largest trade fabricator in the UK and a longstanding member of the Independent Network and its predecessor Network VEKA. It offers a fully nationwide service based on manufacturing units in Northants, Peterborough and Greater Manchester as well as its South West distribution hub in Bristol serving South Wales and The West of England. www.glazeritewindows.co.uk READER ENQUIRY NO: 1117/0009
SMART ADDITION FOR ASTRASEAL WITH NEW ALUMINIUM FLUSH CASEMENT G17 Fabricator of the Year Finalists Astraseal are well-known for their everexpanding product range. Once again, the Wellingborough-based firm has strengthened its diverse offering with the addition of Alitherm 500, the new aluminium flush casement from Smarts.
THE LATEST ADDITION TO THE COLLECTION IT’S THE ATTENTION TO DETAIL THAT MAKES THE DIFFERENCE
The Alitherm 500 offers a credible replacement for timber windows, whilst still providing a viable solution for newbuild, replacement and even commercial applications. The inherent slim sightlines of aluminium combined with its flush sash and sympathetic dimensions creates a window that is well suited to period properties. “We are very fortunate, in that we can add such bespoke products like Smart’s Alitherm 500 to our range with relative ease,” explains Zac Nedimovic, Astraseal’s Sales and Marketing Manager. “Alitherm 500 is a high-performance flush casement which provides our trade customers with a valuable and versatile product for a wide range of uses. Whether it’s in the traditional market as a timber replacement or a new-build project looking for a distinct, flush appearance, Alitherm can deliver without compromise.”
T 0800 138 3838
WWW.GENESISCOLLECTION.CO.UK @TheGenesisRange
@TheGenesisRange
As to be expected from the experts at Smarts, the Alitherm 500 is thermally broken to achieve a U Value of 1.4 W/m²k when paired with Astraseal’s ‘A’ rated sealed units. Available in top hung and side hung configurations with optional dummy sashes, the Alitherm 500 can achieve an astonishing maximum sash size of 700mm wide by 1400mm in height. This latest addition to the range is manufactured in Astraseal’s new, dedicated aluminium factory. Located near their Wellingborough HQ, the 25,000 sq-ft state-ofthe-art facility achieves a greater economy of scale for the uPVC and aluminium fabricator, and helps to reduce their aluminium lead times. The investment in their product range and facilities has helped to secure the firm’s first nomination for Fabricator of the Year at the G Awards 2017. Their brand-new, Approved Commercial Installer Network also received a nomination for the coveted Customer Care Initiative award. With one of the biggest portfolios in the industry, Astraseal has built a strong reputation for high-quality aluminium and uPVC products including windows, doors and conservatories. For over 30-years, operating from Wellingborough, Northamptonshire, Astraseal’s ethos has been to offer exceptional products with customer service that goes above and beyond. For more information call Astraseal on 01933 227233 or visit www.astraseal.co.uk.
Smarts Alitherm 500
6
READER ENQUIRY NO: 1117/0010
November 2017 | www.glassnews.co.uk
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WINDOWS
The UK’s Leading Glass & Glazing Newspaper
TREMCO ILLBRUCK HELPS ACHIEVE AIRTIGHTNESS AT MONEYPENNY HQ Airtightness and weather sealing were the priorities when it came to installing the windows at the new headquarters of Moneypenny, the UK’s leading telephone answering service. With this in mind, tremco illbruck was asked to provide a detail for the perimeter of the windows and supplied three products that helped ensure the performance of the £15m project surpassed expectations.
HYBRID OF OLD AND NEW CREATES STUNNING COLLEGE CAMPUS The architectural grandeur of a former Masonic Hall has provided the inspiration for a new sixth form campus for d’Overbroeck’s College in Oxford which features glazing solutions from Senior Architectural System’s Hybrid range. Designed by TSH Architects, the new sixth form college is located at the site of the city’s former Masonic Hall which dates back to 1823 and which has been sympathetically restored and extended to provide a number of new facilities. The construction materials for the new build elements, which comprise a new sixth form college and separate hall, have been carefully specified to both complement and enhance the existing Italianate Villa style of the older building. Doors, windows and curtain walling from Senior’s innovative Hybrid range, which features aluminium on the exterior to provide a durable and low maintenance solution and engineered timber on the interior for a natural look and feel, provided the perfect solution. Fabricated and installed by Soundcraft Doors and Windows for main contractor Kingerlee Ltd, Senior’s Hybrid series 3 curtain walling system and Hybrid series 1 windows were installed to give a light and spacious feel to the two-storey teaching building and to
provide exceptional views of the surrounding parklands. As well as complementing the existing architecture of the site, Senior’s highperformance Hybrid system also ensured that the required U-values and thermal efficiency requirements were successfully met. Senior’s Hybrid curtain wall and windows were also installed to the college’s new hall that is adjacent to the main building and which provides dining facilities and a 180-seat auditorium for performance and events. A key challenge, and one which illustrates both Soundcraft’s skill as an installer and the design flexibility of Senior’s Hybrid range, was the creation of the hall’s curved elevation that features a complex faceted curtain wall screen. To complete the fenestration package, Soundcraft also installed Senior’s robust SPW501 aluminium doors, with an attractive feature of the college’s main building being an attractive 300mm deep entrance door system. For more information about Senior, visit www.seniorarchitectural.co.uk. READER ENQUIRY NO: 1117/0012
A ROYAL FINISH FOR NEW LEONARDO HOTEL IN EDINBURGH Work has recently finished on the new Leonardo Royal Hotel Edinburgh with fabricator Total Glass manufacturing 350 unique WarmCore windows to give the hotel a regal finish. Previously a Premier Inn site, the hotel was acquired by Leonardo Hotels, one of Europe’s fastest growing hotel groups, and given a €7m, 4* refurbishment across its 282 rooms. The WarmCore windows were installed by Reliant Windows and were finished in a bespoke pale silver metallic colour befitting of the hotel’s new name. The hotel chain prides itself on designing each of its 80 hotels individually, so the specification for the project required something quite unique. WarmCore’s composite structure made it straightforward to manufacture the specialised colour
requirements demanded by the project designers with no fuss, allowing the whole project to be delivered within seven weeks. Phill Cresswell, Sales and Marketing Manager at Total Glass, said: “We’ve worked closely with Reliant Windows on a number of projects and when we were approached about delivering aluminium windows for the Leonardo Royal Hotel, we knew that WarmCore was the only product for the job. “WarmCore has revolutionised our aluminium supply chain and given us the capability to turnaround dual colour and bespoke colour requests very quickly, allowing us to tender for a number of commercial projects like this one which we couldn’t have done with an alternative aluminium system, given the complexity of the specification and the time requirements. Specifiers love the guaranteed low U-values and easy maintenance that WarmCore offers – hands down it will be our product of choice for similar projects in the future.” To find out more about Total Glass’ WarmCore offer visit www.totalglass.com or call 0151 549 2339. READER ENQUIRY NO: 1117/0013
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Designed by AEW Architects, the 91,000sq. ft, three storey office complex in Wrexham, North Wales, has large floor-to-ceiling Velfac windows that provide the 500 employees with far-reaching views of the surrounding countryside. These were installed within an aluminium rain screen, flush with the steel structural framing system. With the primary line of airtightness at the outer
cement particleboard, the aim was to achieve 3 m³/h.m² at 50 Pa but, thanks to careful detailing and the use of illbruck products, an impressive 2.88 m³/h.m² at 50 Pa was achieved. illbruck products were chosen due to their ease of use and compatibility and the company worked closely with both Pochin’s, the main contractor, and the window installer. The service comprised site visits and toolbox talks to site operatives. The installation included illbruck ME501 Duo Window Membrane HD wrapped around the steel SFS and bonded centrally. illbruck ME315 Total Protection Tape was then used to bond the edges of the membrane to the CP board, creating an airseal with the SFS. The building is in an exposed situation, taking the full force of wind and rain, so illbruck SP525 Frame and Façade Sealant and Adhesive was used at the joints. Simon Taylor, site manager, Pochin’s, comments: “tremco illbruck was brilliant. The products and the help and follow-up we got on site was excellent and we’ve had no problems since.” For further information on tremco illbruck, please call 01942 251400 or visit www.tremcoillbruck.com.
Moneypenny HQ, Wrexham
READER ENQUIRY NO: 1117/0014
WHEN THREE IS BETTER THAN TWO Spectus Window Systems has stayed at the forefront of the industry with its intelligent, market-facing approach. This is evident in its continuous product progress and ability to work with market trends such as those witnessed in triple glazing. Since the industry debated the triple glazing benefits some three years ago there has been an increasing traction in the concept especially where higher levels of thermal insulation are required which cannot always be achieved with double glazing. The Spectus triple glazing solution offers customers total flexibility and product choice without compromising on style or finish.
36mm bead is perfectly proportioned for added period detail.
Carmen Velilla, Brand Manager of Spectus explains: “We use our existing Elite 70 and Elite 63 suites in combination with a selection of beads to offer one of the most cost-effective and flexible ways of producing triple-glazed windows. Unlike other suppliers who may use a whole new system, the Spectus method keeps stockholding costs under control, fabrication lines flowing and allows installers to use both double and triple glazing in the same projects. It’s a winning combination.”
Carmen says, “Spectus fabricators can have every triple glazing option that they may ever need. But it also means they can fabricate to any specified WER up to the maximum A++.”
With three bead options, it’s possible to offer the exact specification or WER requirement needed and all Spectus’ beads work with both bevelled or ovolo shaped profiles. Furthermore, you can even use Georgian bars alongside triple glazing without compromising the aesthetics as the Spectus
Spectus customers can choose from 36mm, 40mm and the highest-spec 44m in the Elite 70 system, along with the existing 36mm and 40mm in the Elite 63 system.
Demand for triple glazing is still growing and customers should be able to offer it with confidence and without compromising on quality or style. The triple and double-glazing options from Spectus means customers can do just that. Tel: 0808 178 3370 - www.spectus.co.uk READER ENQUIRY NO: 1117/0015
November 2017 | www.glassnews.co.uk
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9
WINDOWS
The UK’s Leading Glass & Glazing Newspaper
SENIOR’S PURE® & SIMPLE SOLUTION TO WINDOW MAINTENANCE
WINDMILL WINDOWS INSTALLATION SAVED BY DEDICATED DEMPSEY DYER
Combining excellent thermal performance and ease of maintenance, Senior Architectural Systems has added a new overswing reversible window option to its popular PURe® range of low U-value aluminium window and doors.
Yorkshire fabricator Dempsey Dyer has gone the extra mile to help a valued customer complete a lucrative job in an Oxfordshire conservation area.
The new PURe® overswing aluminium window is fully revisable to enable cleaning to be completed from the inside of the building. Safe, secure and benefitting from the inherent strength
and durability of its slim aluminium frame, the new PURe® overswing option can help to reduce maintenance costs and is ideally suited for high-rise projects where access to the exterior façade can be difficult. The latest addition to Senior’s patented PURe® range, which is the first on the UK market to benefit from an enhanced thermal barrier manufactured from expanded polyurethane foam (PUR), also provides exceptional acoustic and thermal performance. The PURe® overswing window has the potential to achieve U-values as low as 0.93W/ m2 when calculated as a commercial CEN standard window. Offering exceptional design flexibility, Senior’s PURe® windows are also available in tilt and turn and casement style options, with Senior’s innovative door range featuring a choice of the PURe® FOLD and
PURe® SLIDE. Both the PURe® doors and windows are fully compatible with Senior’s extensive range of aluminium curtain wall solutions. Ideally suited for a wide range of applications, Senior’s PURe® range of aluminium windows and doors have already been specified on a number of contracts in the education, commercial and housing sectors, enjoying particular success in the new-build residential and student accommodation markets. For more information please visit www.seniorarchitectural. co.uk/pure READER ENQUIRY NO: 1117/0018
ENVISAGE THIS!
The Envisage flush casement window boasts simple, clean lines, authentic proportions and with opening lights that do not stand proud of the frame; whilst also exceeding the exceptional performance, security and insulation demands of the 21st century. The new addition is available in a range of both traditional and contemporary colours including Olive Grey (exclusive to Conservatory Outlet retail partners), and hardware to suit any style of property. Capable of achieving a WER of A+ and U-Value of 1.2., Envisage also boasts the Conservatory Outlet “Secure It” locking system for ultimate security, which connects with the full length of the window for impenetrable strength. Conservatory Outlet claims a continuous reel of year-on year growth, and attributes much of its success to its innovative and growing product portfolio; which enables its
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However, the project hit a problem. While impressed with the Deceuninck product’s period detailing, Oxfordshire conservation officers rejected it, arguing that its astragal bar was too wide, and not sufficiently timber-like, for use in a conservation area. That’s when Dempsey Dyer, Windmill’s trade supplier, came to the rescue. The fabricator collaborated with astragal bar specialists the Georgian Bar Company to produce a version of the Deceuninck Flush Sash that would meet the strict standards of the Oxfordshire conservation office. Outfitted with a slimmer astragal bar, the products were given the go-ahead – allowing Windmill to bring the project to a successful conclusion. “All conservation areas are different – and products that might satisfy some conservation
officers might not convince others,” commented Peter Dyer, Dempsey Dyer Managing Director. “Deceuninck’s Flush Sash is an outstanding product, offering sleek slimline frames, traditional ironmongery, and optional mechanical joints – but in this instance, Windmill Windows were up against a particularly demanding conservation office. “When customers find themselves in circumstances like these, at Dempsey Dyer we’ll do everything we possibly can to help. In this case, we went straight to the industry’s go-to experts on astragal bars, The Georgian Bar Company - and together we were able to come up with a great solution.” For more information call 01977 649641 or visit www.dempseydyer.co.uk. READER ENQUIRY NO: 1117/0020
SPECTUS LAUNCHES MECHANICALLY JOINTED VERSION OF ITS MARKET LEADING VERTICAL SLIDER
Leading UK Fabricator Conservatory Outlet has officially launched its new flush casement window – Envisage - to its exclusive Network of retail partners. From October 2017, the Envisage window will be manufactured within the 60,000 sq ft Wakefield based plant and is a welcome addition to Conservatory Outlet’s collection of superior home improvement products; allowing its network of retail partners to offer a stylish, modern twist on the traditional ‘timber-look’ flush frame.
Respected local installation firm Windmill Windows had been called on to refurbish a property in a historically sensitive part of the county. Together with the homeowner, the company decided to replace the existing windows with Deceuninck’s heritage flush sash – a high-spec uPVC window system designed to replicate the appearance of timber.
Envisage, Flush Casement Window
retail partners to source a vast assortment of products from one trusted supplier. Managing Director at Conservatory Outlet, Michael Giscombe explains: “Heritage-look products that boast modern performance features are faring exceptionally well in the market at the moment. “The Envisage flush casement window caters to this demand perfectly, offering a high quality flush window at an affordable price, in a range of colours and hardware styles. “We always strive to offer our customers the most technologically advanced products on the market and we’re proud to add this latest string to our bow. Envisage is a fantastic product and I’m really pleased to be adding it to the Conservatory Outlet portfolio.” Tel: 01924 231829 READER ENQUIRY NO: 1117/0019
Spectus has just launched a fully mechanically jointed option of its market leading vertical slider. Carmen Velilla, Brand Manager at Spectus, said: “The tried and tested authentic period looks of the Spectus Vertical Slider means it is renowned as the window that changes planning officers’ minds about PVC-U. The mechanically jointed version takes authenticity to another level because the 45 degree PVC-U welds on the frame and sash are replaced with 90 degree mechanical joints, creating a wealth of new opportunities to work on heritage and conservation properties.” The mechanically jointed version of Spectus Vertical Slider was introduced at the FIT Show and Carmen says the reaction was extremely positive. “Feedback from both existing and prospective customers was exceptional and everyone
appreciated the quality and attention to detail.” The fully mechanically jointed version of the Spectus Vertical Slider has all the features that have proved so enduringly popular on the standard version. The mechanical joints are complemented with two sash widths that give equal vertical sightlines, plus run through horns and a deep bottom rail. Dedicated ancillaries and end caps make it easy to personalise a window, as does the ability to use off-theshelf or high end hardware. The choice of 28 colours from Spectus’ Spectrum range, including five from stock, increases the design versatility even further. Despite the authentic looks, the window has everything homeowners would expect from a modern window and more. Reliable spiral balance mechanisms mean the window is easy to open and close, while the tilt inwards facility on both
sashes makes them easy to clean. And a U-value as low as 1.3W/m2K and a WER in Band A+ means exceptional thermal efficiency too. It’s a practical option for installers – the 128mm outer frame matches box sash dimensions and there’s the option of a 150mm or 210mm cill. It’s Kitemarked to BS EN 12608 and PAS 24 accredited, BBA approved and is designed to achieve Secured by Design status so is Document Q compliant. In short, the fully mechanically jointed option on the Spectus Vertical Slider means the best just got even better. Tel: 0808 178 3370 www.spectus.co.uk READER ENQUIRY NO: 1117/0021
November 2017 | www.glassnews.co.uk
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11
CONSERVATORIES & ORANGERIES
The UK’s Leading Glass & Glazing Newspaper
PELMETS JUST GOT QUICKER! Synseal Group has launched the quickest and easiest to install variable pelmet on the market. Available for their K2, Global and Celsius Solid Roof systems, this refreshingly simple-to-use product gives their roof installers the edge in getting quality installations completed quickly.
configuration, and easily accommodates varying roof pitches and valleys seen in P and T-shaped conservatories. This highly adaptable product comes fully prepped, ready for screwing in place – enabling installations to be done in record time with minimal fuss.
The new variable pelmet system covers pitches from 12.5° to 35° and depths ranging from 300 to an impressive 1100mm, giving customers the flexibility to create the right look for every space.
Phil Parry, Head of Research and Development at Synseal Group, said: “Our new variable pelmet gives our conservatory and orangery roof customers more flexibility to design rooms exactly to their customers’ specifications. Previously customers were limited by only being able to work with equal pitches, so we have designed a variable pelmet which is better suited for Victorian and P-shaped conservatories where pitching may vary.
The pelmet has been designed from the ground up to adapt to every roof
“We are confident that roof customers are going to appreciate the introduction of a variable pelmet which is quicker and easier to fit than market competitors and also comes at a more affordable price. There’s no reason not to give it a try!” To find out more information about the new variable pelmet please call 01623 444390 or email info@synseal.com. READER ENQUIRY NO: 1117/0023
EUROCELL’S LUSSO ADDS ZEST TO CONSERVATORY STYLES Eurocell has announced the new Lusso orangerystyle roof system, which adds style and value to conservatory offerings and completes the Eurocell roof range. Comprising highline gutter and internal pelmet components, Lusso is a modern take on traditional roof design, offering an on-trend orangery effect from standard components – and without all the extra building work or added cost of structural work to ensure the conservatory can take a ‘fuller’ roof. The deep sculptured design of the highline gutter adds a touch of class and character to a ‘normal’ conservatory roof, while neatening up the drainage details, without a visible gutter and brackets running horizontally. Not only does Lusso bear a close resemblance to the real thing, down to its deep perimeter roof and period details; but it’s also a lightweight, prefabricated system that’s quick and easy to install onto new roofs and can be retro-fitted to existing roofs. With a striking depth of up to 413mm, the Lusso pelmet provides
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conservatories, Lusso allows them to be matched to a wider range of house styles with colour-matched trims and accessories, a choice of lighting kits and rooflight pitches from 15° to 35°. Lusso joins the original Eurocell conservatory roof system, the leading Equinox solid roof system and the highly successful Skypod range of lantern roofs, to offer the trade and homeowners a quality roofing solution, whatever their preference in garden room living space.
an ‘intelligently-designed’ box section that houses up or down LED lighting in stainless steel, aluminium, chrome, black or white.
Spectus trade fabricator Mercury Glazing Supplies Ltd. has become the latest fabricator to sign up to the Excellence as Standard programme. Launched at this year’s FIT Show the fabricator and installer programme advocates excellence at every stage of the project – from manufacturing through to installation in a consumer’s home. Fabricators and installers who are part of the programme will be demonstrating they are committed to raising standards across the industry and delivering an outstanding customer experience. For Chris Reeks, Sales and Marketing Director of Mercury Glazing, the decision to join the scheme was an easy one. He explains: “The new Excellence as Standard programme offers major benefits to both Mercury and our customers and we did not hesitate to sign up. As a business, our ethos has always been to manufacture quality products and offer an exceptional service throughout our customer base. In joining Excellence as Standard we can take that quality commitment to the next level as Mercury and our customers take advantage of what the scheme has to offer. This includes ongoing training and development opportunities through the Excellence as Standard Academy in addition to a comprehensive marketing support package, lead generation and business support from approved specialist partners including FENSA. We are very much looking forward to rolling out the programme to our installing partners.” The interest around Excellence as Standard since its launch is a reflection of the strengths of a programme that is the most comprehensive ever devised. Designed with the fabricator at its heart, it offers a compelling package designed to gain a competitive edge and earn customer trust. And with specialist companies such as Mercury Glazing now joining the programme its importance and value throughout the industry is clearly evident. Tel: 0808 178 3370 - www.spectus.co.uk
For more details, visit eurocell. co.uk/lusso or contact the customer care team directly on 0800 988 3047.
Katie Leese Epwin Window Systems, Chris Reeks Mercury Glazing READER ENQUIRY NO: 1117/0024
ROOF REPLACEMENTS ON A HIGH SAYS PREFIX The market for conservatory roof replacements is on a high says Prefix Systems and one of the latest jobs carried out by Stevenage-based Conserv-A-Tech, shows that consumers still yearn for the appeal of a glazed roof. As part of Prefix’s proven Refurbish My Conservatory scheme, Conserv-A-Tech have access to dedicated marketing materials, along with specific products for roof replacements. These products have been specially designed by Prefix for these types of applications and include Retro-Fix posts to carry the additional loading of glass or even solid roofs and Bi-Span to support the structural requirements for large openings. With around 3million existing conservatories installed in the UK and many first-generation ones glazed in tired polycarbonate, there’s an important market sector emerging. Over the last 10 years the market has also seen the rapid development of specialist solar control glass with U-values now down to 1.0W/ (m2K) and so glass is now very much the dominant glazed material. Eric Knappett, owner and director of Conserv-A-Tech commented: ‘Conservatory roof replacements are becoming more prevalent in terms of our sales opportunities. As a diligent company, it’s re-assuring to know that we have a supporting brand and product range specific to this sector which is boosted by the outstanding customer service levels from Prefix.’ Chris Cooke, co-director of Prefix Systems concluded: ‘Companies of the calibre of Conserv-A-Tech are a shining example of how the conservatory and glazed extension market is evolving. Replacements are becoming a more important part of the revenue stream for the sector, yet we must be mindful of the design considerations and structural loadings for each individual project, it’s a must for the sector to ensure the products installed are fully fit for purpose.’
Lusso is available for fabricators to buy in bar length components.
All the interior trim and cladding screws neatly onto the aluminium frame, giving a clean look with minimal need for plastering or other making good. A thermal break in the ring beam protects against heat loss and condensation so obviating the need for extra insulation. By conferring a stylish orangery style look to
MERCURY GLAZING SIGNS UP TO EXCELLENCE AS STANDARD PROGRAMME
READER ENQUIRY NO: 1117/0025
For further information on ConservA-Tech visit www.conservatech.uk. For information on Prefix Systems and their Refurbish My Conservatory scheme visit www.prefixsystems.co.uk, or add to their considerable following on Twitter @ prefixsystems. READER ENQUIRY NO: 1117/0026
November 2017 | www.glassnews.co.uk
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THE BEST REPLACEMENT CONSERVATORY ROOF ON THE MARKET This product is both easy to sell and install. 1117/0027
Here are some of the many advantages of joining Team Guardian™: Increased sales opportunities with sustainable all-year-round profits We supply our Team Guardian™ members with retail leads from our dedicated Guardian™ website Full marketing support package available Full technical support and in house training
This product is in demand So all you need is a good, reliable supplier who can give you all the help and support you need to maximise the potential. Look no further than
Connaught Conservatory Roofs Limited. Add this brilliant new roof system to your portfolio by becoming an approved and registered Guardian™ roof installer and member of Team Guardian™ and watch your profits soar.
Call 01709 710100 info@connaughtconservatories.co.uk We do more so you do less!
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The Guardian™ Warm Roof carries both LABC & LABSS approval throughout Great Britain. Which will give you an excellent sales advantage and extra peace of mind for your customers. Registration No. RD320
www.glassnews.co.uk | November 2017
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CONSERVATORIES & ORANGERIES
The UK’s Leading Glass & Glazing Newspaper
THE GLOBAL CONSERVATORY ROOF POWERS AHEAD WITH
MADE FOR TRADE
Made for Trade have been fabricating the Global Conservatory Roof System for 10 years. During this time the Global system has proved consistent in sales and ever popular with installer and builders.
The glazing industry and past industry reports have all pointed to the slow down and decline in popularity of the Conservatory as a method consumers are choosing to extend properties. Bucking the trend, Made for Trade have seen a rise in sales throughout 2017 which suggests there is life left in the Conservatory market and consumers are less distracted by other means of property development than the industry news suggests. The Conservatory market and Global system appear to be increasingly popular and a preferred product for many with a market share of 50% plus. Price, Quality and Service have always been at the forefront of Made for Trade’s approach and this undoubtedly has also helped maintain the level of sales for the Global Roof. Made for Trade have continued fabrication and support for the Global System due to ongoing demand and installer preference for the product. Investment by the system manufacturer Synseal has also been instrumental leading to Made for Trade’s continued long serving relationship with the group and enabling active ongoing client and manufacturing support. Andy Jones, Group Sales and Marketing Director at Synseal Group, said: “Made for Trade has been a long-standing customer of ours and an excellent ambassador for our Global conservatory roof, which they have been fabricating for more than 10 years. In the last year they have manufactured more than 4000 Global roofs, making them one of our largest conservatory roof customers. “We are always impressed by their year-on year growth and the quality of their manufacturing. I’m looking forward to visiting their new, larger factory space which will help them to maintain the 100+ roofs a week they are currently fabricating and continue to deliver their customers a quick, reliable service of our Global range.” It’s important to remember that the Global Conservatory System is still one of the most cost effective solutions to extend and improve a home. Glass has become the game changer, the developments in thermal qualities of both frame and glass standards are helping to break away from the stigma of being ‘too hot in the summer, too cold in the winter’ Better overall standards of Conservatory design and build are a world apart from the UPVC versions fuelling the reputation a conservatory could only be used for half the year. Global Conservatories and Orangeries can now provide far better thermal performances and when constructed with the right balance of vertical glazing and solid walls deliver excellent living spaces and additions to the home.
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Style is also an important factor with modern interpretations of the Conservatory which fit a standard square footprint, less Victorian and P-shaped orders and a rise of less ornate Edwardian and lean-to designs.
Confidence in the product bolstered by year on year growth with the Global brand and alongside new product marketing has allowing Made for Trade to reach new sales and subsequently invested in a further 10,000 sq ft of factory space for its Global Roof operations and associated stock and delivery requirements. This new investment is part of a broader expansion that see’s Made for Trade’s own Korniche Aluminium Roof Lantern and Smart Visofold Bi-Folding Door operations breaking company production records month on month in 2017. Made for Trade have also been shortlisted in two major awards for the Korniche, G17 Awards for ‘Best New Product’ and the ‘Conservatory Roof Fabricator’ category in the National Fenestration Awards.
“The Conservatory market and Global system appear to be increasingly popular and a preferred product for many with a market share of 50% plus. Price, Quality and Service have always been at the forefront of Made for Trade’s approach and this undoubtedly has also helped maintain the level of sales for the Global Roof.”
Bradley Gaunt, Managing Director says: “The research, development and continued investment made in the past two years has continued to pay dividends for us in what for many has been a difficult period that has seen the industry lose businesses alongside many acquisitions. The Korniche has provided Made for Trade a platform which raised our profile at the FIT Show this year and as a result we have seen a growth in all aspects of the business. This growth has seen further investment in factory space, facilities and staff to keep pace and ensure we deliver to our growing client base.” Alongside new and larger premises Made for Trade have also invested in 6 new aluminium CNC machines and 2 Saws from Emmegi across its operations to maintain the highest production standards in lean manufacturing and quick turnaround delivering client demand. Ian Latimer, Managing Director of Emmegi (UK) commented: “Made for Trade have been buying Emmegi machines ever since they were established and we’re very proud to be their key machinery partner. We continue to work hard to repay the loyalty they show us by providing quality, reliable machines, backed up by expert advice. “The Made for Trade factory is now a showpiece for Emmegi (UK) and they arguably have more of our machines in use than any other single fabricator. As well as six advanced CNC machining centres, there are three electronic profile saws, two electronic bead saws and a range of smaller, ancillary saws - it’s a hugely impressive set up.” The continued resurgence of the Global Roof and conservatory market in conjunction with the rapid rises in the flat roof extensions fuelling the bi-fold and roof lantern market see’s Made for Trade well placed as an aluminium fabricator and a manufacturer at the top of its game. Growth has been shaped by customer retention, new customers attracted by price and staying through delivery of long term quality and service. For more information on the Global Conservatory Roof alongside Made for Trade’s other products visit their website www.madefortrade.co.
READER ENQUIRY NO: 1117/0028
November 2017 | www.glassnews.co.uk
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Email: roofs@madefortrade.co Call: 01642 610799 Fax: 01642 615854 www.madefortrade.co
13/10/2017 15:18
15
CONSERVATORIES & ORANGERIES
The UK’s Leading Glass & Glazing Newspaper
ATLAS CELEBRATES BEST MONTH EVER Atlas Glazed Roof Solutions is celebrating its best month ever for sales of its industryleading lantern roofs, rooflights and Skyroom mock orangery system. Still the fastest growing glazed roof manufacturer in the industry, Atlas has just announced that its greatest month on record pulled in 40% more sales compared to the same period last year. Demand for the Atlas range of clean, minimalistic products has been rising rapidly as the market becomes increasingly aware of its superior features and the high profit margins it delivers. And after this record-breaking month, Atlas is now well on course to smash more sales records before the end of the year.
“Escalating consumer demand has led to our record-breaking month and affirms our position as a major player in the industry. We are focused on the needs of our customers and we’re incredibly proud to have created a very elite, and rapidly growing, network of Atlas installers who’ve seen their sales rocket with Atlas. This exciting brand gives them everything they need to stand out in the market and win lucrative business. “We talk installer language and we know that a huge advantage for installers, is what these products can do for their profitability. Combining all the looks and performance that homeowner’s desire with the ease of
installation that installers demand, means that our range delivers a far greater profit margin than its rivals. In such a competitive industry, we bring an exciting new source of revenue for installers, helping them to win longer term, lucrative business. “As soon as a customer sees an Atlas product, they’re impressed with its unique modern appearance and very slim sightlines which really set it apart from its rivals. With a 70% slimmer profile than other systems, no chunky boss or hood and no low rod bar, it’s easy to see why our glazed roofing products are a dream to sell.”
Gareth Thomas, Sales and Marketing Director at Atlas Glazed Roof Solutions, explains: “It’s been a fantastic period for the business and we are absolutely delighted with this record performance which shows that we know a thing or two about glazed roofing!
Atlas has created a comprehensive marketing support package, which helps installers to promote and sell to customers. It includes brochures, which can be personalised with the installer’s logo and company details, digital marketing support, direct mail and advertising templates, retail leaflets and showroom display graphics. The experienced marketing team at Atlas is also on hand to guide installers through their marketing and to develop a tailored programme to help them sell the range of Atlas products. For further information on the Atlas range of glazed roofing products, please contact Atlas on 02838 327741 or visit www. atlasroofsolutions.co.uk. The Customade group now operates nationwide and employs 900 people in multiple manufacturing sites across the UK. The Group includes Polyframe (PVC-u), REAL Aluminium (aluminium), Atlas Glazed Roof Solutions (glazed roofs), Virtuoso (composite and paneled doors), Hourglass Seal (sealed glass units), and Fineline Aluminium (specialist glazing).
“There are lots of glazed roofing products on the market but the Atlas roof system still remains the best out there. It’s gained an envied reputation for being the strongest, best looking and most thermally efficient roof available and a growing number of homeowners are asking for an Atlas roof by name, which is a fantastic affirmation of our brand.
Customade Group is a Main Event Sponsor at the G17 awards, which will be held at the London Hilton on 17 November. READER ENQUIRY NO: 1117/0030
CONTECH CONSERVATORIES: BRINGING CUSTOMERS GREATER OPPORTUNITIES Contech Conservatories has developed a reputation for quality and reliability with a broad range that ensures homeowners can renovate and expand their homes, in ways that will add value. The range includes additional ancillary products including composite doors, skylights, lantern roofs and aluminium windows and bifold doors that will enhance all property types.
Supplying premium products has been the foundation upon which Contech Conservatories has established a leading market position, with conservatory roofs built on-site at the company’s premises in Longton. These then are delivered either direct to site or to business premises if preferred, providing customers with complete confidence in the finished installation.
The quality standards associated with the Contech Conservatories brand has enabled customers to grow their own businesses. Consequently, enquiries have increased substantially for customers recently, who have found homeowners are looking to extend or improve existing conservatories to add value to their homes.
As a quality engineered product the K2 brand has provided Contech Conservatories with huge advantages over competitors as the
As one of K2’s fabricators, the Staffordshire based company has seen a recent increase in demand for energy-efficient glass roofing products, as consumers look to spend more time in their conservatories all year round. With a broad selection of products in the Contech Conservatories range, making luxurious statements is now possible on all sized budgets. In an economic climate that is currently very uncertain, with BREXIT looming, it is evident the consumer is looking to invest in products that will bring a number of benefits including energy efficiency, performance and added value, all of which will help to keep energy bills to a minimum.
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positive feedback, referrals and continuing sales have steadily increased. Consumers repeatedly request high performance roof glass as a preferred choice in their conservatory installations, as the desire to use the space all year round becomes more widespread. The popularity of the Contech Conservatories range is attributed to glass performance, aesthetics and word of mouth referrals which are further substantiating the corporate position.
The company manufactures a wide range of bespoke options that are technically advanced and stunningly attractive, which appeal to homeowners looking to add value and beauty to their homes. Being at the forefront of design and technology enables many various styles to be manufactured according to customer specification. The Contech Conservatories warranty also incorporates complete customer satisfaction with deliveries aimed at a 5 - 10 day turnaround. Gareth Jones, Director at Contech Conservatories comments, “Many homeowners are quickly grasping the financial benefits provided by glass roof conservatory options. Increasingly our customers are stating that consumers have heard about the benefits available from family and friends, and are looking to have something similar installed.” Gareth concludes, “By offering innovative and alternative solutions, our customers are reaping the benefits as it is helping to reenergize their own businesses with demand steadily increasing.” For more information on the entire range available from Contech Conservatories please call: 01782 593698.
READER ENQUIRY NO: 1117/0031
November 2017 | www.glassnews.co.uk
1117/0032
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The Ultrasky Orangery combines the NEW Ultrasky Roof with super insulated columns, the NEW Ultraspan hidden goalpost for large span bi-folding doors and a NEW ưat Cornice to create a stunning, contemporary design with uninterrupted sightlines • • • •
Half the Ʈtting time of a traditional orangery No external brickwork needed on site Spans up to 6.5m with the NEW Ultraspan goalpost Includes super-insulated columns which are 5 times more thermally eƱcient than an equivalent size brick column!
www.ultraframetrade.co.uk Job No: 3593
www.glassnews.co.uk | November 2017
17
GLASS NEWS INTERVIEW: ROOF MAKER
The UK’s Leading Glass & Glazing Newspaper
WORLD-CLASS PRODUCTS THE RESULT OF
ROOF MAKER’S ROOFLIGHT REVOLUTION
Roof Maker CEO, Paul Mildenstein
Glass News’ Editor, Chris Champion, visits Leicester-based Roof Maker, a company that has pioneered the manufacture of high-performance glass units in overhead glazing structures, meeting and talking with CEO Paul Mildenstein.
Roof Maker has had a fairly rapid period of growth, establishing itself as a valuable company as can be seen from the purchase in 2016. A purchase price of £30m is not insubstantial! Roof Maker has been an amazing success story over a 15-year period and we’re building on that success with Next Wave Partners
The third pane is added to a very substantial IGU
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Aluminium frames cut on the shop floor
and Pricoa’s support. They have shown their confidence in Roof Maker with their substantial investment and we are sure we have found the right partner to grow the Roof Maker business both domestically and internationally.
The company has a number of channels to market and this appears to have been very successful. We describe ourselves as a vertically integrated omni-channel retailer of premium high-performance rooflights, skylights and bifold doors and this way to market has been very successful. We are, however, ambitious in our desire to grow the company both in the UK and overseas. Roof Maker entered the market at the very beginning of the move towards additional light and space in the home and coincided with the government legislation on CO2 emissions. By providing bespoke products with superior thermal insulation and solar gain efficiencies, it was the right product at the right time. Happily, that market continues to thrive.
A cross section of aluminium profile
You supply to the trade through fabricators and installers although you also offer products direct to the public. Is this a source of conflict at all? Roof Maker was very much a pioneer in this market, primarily selling direct to end-users who were undertaking home improvements and renovations, harnessing the power of the internet to get the message to the buying public. This then escalated through building companies requiring our products, having been pointed towards us by their own customers. The build-up of trade sales has continued with installers and fabricators, plus through trade counters.
You mention the internet, and it’s clear from your website that technology has formed an important part of the sales effort… I think that has been key. Embracing the possibilities offered by technology and
In the showroom with the water sensitive opening and closing rooflight in the background
investing in them has helped grow the company and was an important factor in NWP’s and Pricoa’s interest in the company. Both the website and social media has helped establish the Roof Maker brand and raise awareness within the trade. Much of that has been through the public talking to their suppliers about our products and specifying them for their home improvement project. We have one of the highest ratings on Trustpilot across the entire building products sector.
Although you describe yourselves as providing ‘bespoke’ products, I noticed on the website that there are
Spacer bar is applied for a large IGU
November 2017 | www.glassnews.co.uk
GLASS NEWS INTERVIEW: ROOF MAKER
The UK’s Leading Glass & Glazing Newspaper
The shopfloor at Thurmaston, Leicester
Moving a large triple glazed IGU to the frame requires care
standard sizes offered that can be bought off the shelf.
model where everything is quality. There is good, better, and best - no low-end poor products. At Roof Maker we adopt that philosophy, for example, in our glass offering. There are 5 types of glass to choose from, right through to Passivhaus standard. They are all good but if you want the best it will cost more.
That’s true and it offers an even quicker delivery. Speed of manufacture and delivery to site has always been one of the mainstays of our offering but having a range of standard sized products opens up another route to the marketplace competing with other manufacturers whose product line is essentially standard sizes. The whole rooflight, skylight and bifold market has become mainstream and not just a high-end product for the rich and famous! Our products are not just renovation features and you can see them in new build homes…. the light and thermal efficiencies are now very much a must have, not a luxury.
Insulating thermal break made specially for Roof Maker
Large rooflights require large frames!
Is your background in glass and fenestration? Not at all. I joined Roof Maker 9 months ago and my background is really finance and management although I have also been involved in operations and marketing, too. I was going to be a doctor and read Bacteriology and Virology at Manchester University…
That’s a long way adrift of rooflights and this industry! The truth is that to become a doctor and get properly established takes 5 to 10 years
An eye for detail...
www.glassnews.co.uk | November 2017
I looked at your LinkedIn profile and, although much of your career has been around finance and private equity, there is more than an element of hands on roles in management and operations, and with a number of well-known brands particularly in the retail sector… You mean Pizza Hut and Costa, Budgens/ Londis, Claire’s Accessories? It’s back to the union of product and customer and I have that again at Roof Maker.
Marketing Manager Raj Put shows the pitched rooflight in the showroom
and is simply not immediate enough for me. I’m very results driven and commerce, in some shape or form, drew me. I’m intrigued by the union of a product with a customer. Not budget items but products that are an investment to the purchaser. I like the BMW
My experience in finance, and providing finance for businesses, especially SMEs, has been very satisfying. Now we are looking at our own finance at Roof Maker with the building of a completely new factory and office complex just across the road that will provide us with three times the space and this time next year we shall be investing in a £1m glass line.
Completed lanterns completed and ready to go
Looking around the manufacturing facility and the showroom it is clear that Roof Maker is very innovative - skylights you can walk on, selfclosing against rain, the Luxlite roof windows, lanterns of all kinds and of course the bifolds and sliders. Is this a sector that will keep expanding? It’s a valuable sector now with £400 million to compete for, and that’s only in the UK. We are fortunate that our product portfolio is what is in demand now, and is continuing to grow. We shall continue to innovate, providing products that will continue to grow the market. Quality products attractively priced with bespoke products delivered to site within 10 days and ex-stock flat-roof and opening skylights in 1 to 3 days. The ability to get the product to site when it is required has much to do with gaining a reputation in the marketplace. Having the confidence that your supplier will deliver the correct product when it is needed is how this business has grown. Quality and service, from ordering to taking delivery, is what will continue to take Roof Maker forward.
Paul, many thanks for the tour of Roof Maker and talking to me about the company and the future. READER ENQUIRY NO: 1117/0033
Lanterns and rooflights are fully assembled on the shopfloor
19
FACE TO FACE
The UK’s Leading Glass & Glazing Newspaper
THIS MONTH: Nicky Park, Customer Service Administrator, Euroglaze Switching supplier can sometimes feel like more trouble than it’s worth. Not when you’re in the safe hands of Nicky Park at Euroglaze – a true Yorkshire lass with a passion for dancing – and Yorkshire puddings! She’s in charge of Euroglaze’s dedicated switching service and helps new customers every step of the way.
IT’S ALL ABOUT YOU Where were you born, and which part of the country do you currently live? I’m Barnsley born and bred.
Your education and the subject or activity in which you excelled… None of my customers (or colleagues) will be surprised to know that I excelled at drama, PE and home economics – all of the subjects where there was plenty of time to chat!
Your favourite sports or interests… I’m not really a sports fan but I do love to dance – that’s enough exercise in my book. I like to socialise with friends and family as well and, given the chance, I love a night at the bingo!
Your biggest regret in life… I don’t believe in regrets. I think you find out more about yourself when things go wrong than you do when they go right. And, what I’ve learned from Euroglaze’s Quality Circles approach is that, if you work together, you can always find a solution to any problem.
Someone or something that inspires you… I would have to say my 93 year old Nan. She still lives independently and is the heart and soul of our close knit family. She also makes the best Yorkshire puddings in the world and, coming from Barnsley, that really matters.
The temptation you can’t resist… Obviously it’s my Nan’s Yorkshire puddings but I would also say I can never resist squeezing my little boy’s cheeks – he’s 7 now though so I’m not sure how much longer I’ll get away with that one!
YOUR CAREER When and how you joined this industry… I’ve been married to Glen Park, the Operations Manager at Euroglaze for 24 years so you could say I’ve been part of the Euroglaze family for all that time. I knew all the staff and was a regular visitor with our children, but I didn’t actually start working here though until 9 years ago. I came in to help out on reception for a few weeks and felt so welcome that, somehow, I never left.
The job you do in 25 words… I help customers make the most of working with Euroglaze. I’m by their side from order to delivery and ensure that the whole process is as effortless for them as possible.
Your greatest achievement… It would have to be my three beautiful children and my 24 year marriage. We’re a very close family and that’s really important to me.
The mistake you’d like to correct… Eating too many of my Nan’s Yorkshire pudding. They’re dangerously moreish!
The talent you would like to enhance… My dancing! I’m told I’m nothing like as good as I think I am.
AND YOUR FUTURE What you would like to do if you weren’t in this industry… I can’t imagine not working in windows and doors now. I love the team here and really enjoy the interaction with customers. Since we started the dedicated switching service, I’ve been getting amazing feedback from new customers about how much they like the quality of our products and services, and that’s making the job feel even more worthwhile. If this role wasn’t available though, I think I’d probably apply to work as a 999 call handler. I spend a huge part of the day on the phone which I really enjoy and
people tell me I’m calm, sympathetic and work well under pressure.
A particular ambition… I’d like to have the whole Strictly experience – get some professional dance lessons and learn a proper latin or ballroom routine with my husband. (I haven’t shared that one with him yet though so it might be more of a dream than an ambition!)
The way you want to be remembered… As someone who was caring, honest and funny – and maybe not such a bad dancer after all!
If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk. 20
November 2017 | www.glassnews.co.uk
1117/0034
1 in 6 properties in the UK are at risk of flooding...
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3. Exclusive retail network & support Become part of an exclusive retail network authorised to market flood products throughout the UK. We’ll also help with marketing to talk to your customers in the right way.
2. Become a Flood Angel Approved Installer This is a complex market and we wouldn’t dream of dropping you in at the deep end. You can undertake the BSI approved installer training at an exclusive rate for Glazerite customers.
We will get you there! This is a great opportunity to develop your business within a lucrative market. Visit our website for further information at www.glazerite.co.uk/flood or email marketing@glazerite.net for an information pack.
glass news - Nov flood doorsfinalart.indd 1 www.glassnews.co.uk | November 2017
30/10/2017 13:11
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DOORS
The UK’s Leading Glass & Glazing Newspaper
PATIOMASTER SECURE OPENS UP OPPORTUNITIES
IN SECURED BY DESIGN CONTRACTS
When Secured by Design accreditation is specified in a sliding patio contract, PatioMaster Secure is the answer because it provides a PatioMaster door that meets this most demanding of standards. Secured by Design is the official UK Police flagship initiative that combines the principles of ‘designing out crime’ with physical security. Secured by Design accredited PatioMaster doors have five enhanced security features that mean they can meet the stringent requirements of Secured by Design and provide the peace of mind that’s needed. Interlock bolts lock the sliding panel to the fixed one and ensure the two cannot be forced
apart. A full width security head rail runs across the top of the opening panel to prevent it being lifted from the track. A full height security keep rail supports the sliding door at each corner. A PAS24 handle is designed to withstand sustained manual attack and has an enhanced back-plate for even greater security
"The 70mm outerframe provides a clean design that is compatible with 70mm Epwin accessories while a 28 shade colour range allows extensive personalisation."
levels. Finally, an anti-bump cylinder prevents the lock cylinder being bumped. These five features sit alongside standard features such as the internal sliding door sash, the inbuilt ‘anti-jacking’ feature and the six point locking system. The Secured by Design accreditation is just one example of the many benefits that PatioMaster doors offer. Secured by Design accredited doors are available in 24 and 28mm glazing options and two pane configurations, making it perfect for domestic and commercial applications. The 70mm outerframe provides a clean design that is compatible with 70mm Epwin accessories while a 28 shade colour range allows extensive
personalisation. And each door is precision engineered by expert fabricators to ensure quality from start to finish. PatioMaster is the UK’s favourite patio door and it is value-added features such as the Secured by Design option that demonstrate why. Tel: 0808 178 3370 - www.patiomaster.co.uk READER ENQUIRY NO: 1117/0035
ATTRACTING TODAY’S DOOR SHOPPER Homeowners are more design conscious than ever. You only have to look down the street to see the different door designs, colours and finishing touches that homeowners go for. That’s why Shepley continues to add further design options to its Visage Composite Door Collection. The latest update sees new satin glass styles available to installers looking to offer more choice.
“Because Shepley is one of the largest fabricators that manufacture both PVCu windows and composite doors, we understand how important it is for installers to be able to offer their customers plenty of design options, in a quick turnaround too. Shepley is always adding more choice to give installers the composite door options they need to attract new customers.”
The new satin glass options include, traditional, contemporary and modern designs to suit any style Visage composite door. With a built-in degree of privacy, the satin glass designs turn heads, but give homeowners the privacy they want.
The new satin glass range adds more choice to the 37 door styles, 17 colours and exclusive glass designs available on Visage composite doors.
“Installers are driving the demand for quality, choice and even speed of delivery when it comes to composite doors,” says Tony Ball, Sales Director at Shepley.
There’s a dedicated Visage composite door designer on Shepley’s website, http://shepley.com/. To view all of Shepley’s new satin glass options, download the Visage Composite Door Collection brochure at http://shepley.com/. READER ENQUIRY NO: 1117/0036
HURST PLASTICS SET TO INCREASE DOOR PANEL BUSINESS Hurst Plastics’ has been announced as the recommended ongoing supplier of PVCu door panels for customers who have previously bought from Phoenix Doors. The move follows the announcement by parent company Masco UK Window Group that Phoenix Doors is to cease production of door panels. Hurst Plastics, which currently manufactures more than 2,000 door panels a week at its dedicated factory in Kingston-upon-Hull, will fulfil orders for former Phoenix Doors customers from 3 November. These increased volumes will cement Hurst Plastics’ position as the UK’s largest manufacturer of door panels. Mark Atkinson, Hurst Plastics’ Sales Director, says: “We know that the panel market is mature and declining, but sales of Hurst Plastics’ door panels have actually grown for the last four years - albeit modestly. This performance shows that there is still demand for door panels, despite the growing popularity of composite doors, and we intend to continue supporting door panels while that demand is still there.
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“Customers continue to buy panels from us because we have always invested in the range and we provide a dedicated support package for it. We’ve also helped the door panel to keep up with changing consumer tastes by constantly introducing new styles and colours. Our Modern Collection, for instance, emulates the look of a composite door and features a contemporary stainless steel trim which is very appealing. “We are pleased to be chosen to support Masco with their ongoing panel supply. Our relationship with Phoenix has always been a healthy and respectful one and they
have been, and continue to be, a worthy competitor. I’d sincerely like to wish all the best to Neil Peck, who founded Phoenix Door Panels and is retiring and to some of the team who are moving on to pastures new.” Hurst Plastics provides a comprehensive installer package for its range of door panels, which provides Hurst customers with all the resources they need to promote themselves and sell to the homeowner. It delivers full marketing and sales support, including access to product photography, fully personalised product literature and point of sale material. To satisfy market trends, Hurst constantly expands its panels range and even offers a collection of bespoke door styles. The door panels are available in a number of woodgrain and colourgrain options, including popular shades such as Chartwell Green and Anthracite Grey. Door panels can even be personalised with bespoke glazing to create a completely unique glass design for a front door. Hurst Plastics is the only door manufacturer in the UK to offer digital printing direct on to glass, which allows installers can take a customer’s favourite
photograph and reproduce it directly on to glass. Over the last three years, Hurst Plastics has invested heavily in plant and machinery to increase the production capabilities of its two factories in Kingston-upon-Hull. This has enabled Hurst to boost production of both its composite doors and door panels, whilst maintaining excellent manufacturing standards. The firm also recently completed a £500,000 investment programme into new vehicles, which included the purchase of 15 delivery vans to deliver more than 99% of Hurst’s doors throughout the UK. Tel: 01482 790790 www.hurst-plastics.co.uk READER ENQUIRY NO: 1117/0037
November 2017 | www.glassnews.co.uk
1117/0038
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GN - Bi-folds Half Pg advert OCT2017.indd 1 www.glassnews.co.uk | November 2017
Including delivery Email: bifolds@madefortrade.co Call: 01642 610799 Fax: 01642 671026 www.madefortrade.co 14/09/2017 14:10
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Introducing the revolutionary PREMIFOLD WINDOW & DOOR SYSTEMS PremiFold The revolutionary PremiFold window and door systems. The result is a PAS 24 certified and Document Q compliant slide and swing door system and separate window solution for the modern home.
VISIT OUR WEBSITE TO SEE A LIVE DEMO
INNOVATION & ENERGY EFFICIENCY
PremiFold is the latest in a long line of product innovations from Kömmerling. It’s quite simply a revelation in the way in which you can open windows and doors, helping to maximise ventilation, without compromising on security. It’s a slide and swing window and door system that is simple and easy to operate for consumers. Kömmerling and parent company, profine Group, also lead the way across Europe with their lead-free Greenline compound that was developed over 12 years ago. In the UK some Systems Companies still use lead as a stabiliser in their PVCu compound. At profine, we understand the importance of the environment in terms of harmful materials, recycling and energy efficiency.
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Fax: 01226 294777
www.thermaltradeframes.co.uk Unit 17 Redbrook Business Park, Wilthorpe Road, Barnsley S75 1JN
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November 2017 | www.glassnews.co.uk
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www.glassnews.co.uk | November 2017
25
DOORS
The UK’s Leading Glass & Glazing Newspaper
VIRTUOSO SHOWS OFF ‘ARCHITECTS’ CHOICE’ AT CUSTOMER DAY
PATIOMASTER DOORS OPEN NEW OPPORTUNITIES FOR UNWANTED PETS Last Chance Animal Rescue is a Kent charity that rescues, rehabilitates and re-homes dogs, cats, rabbits and guinea pigs. The charity was founded in 1986 and its first premises were in Edenbridge. In 2012 it raised enough funds to acquire second premises, disused dog kennels in New Romney and refurbishment took place over a period of three years as funds allowed, finally opening its doors in 2015. The building contractor responsible for the refurbishment at New Romney was S&C Browne Building Services Ltd and the firm did such a good job that when Last Chance raised enough funds to build a second kennel block at the premises earlier this year, S&C Browne won this contract too. The extension involved 30 kennels as well as all the other facilities needed by a charity that aims to provide medical care, food, shelter and love for all animals that come into its care and ultimately find them loving homes.
One of the requirements in the new extension was for 13 sliding patio doors in white. The doors were specified to maximise the amount of light in the building and provide a safer way less obtrusive to enter, exit and ventilate the building than standard doors or French doors. For Simon Browne, Director of S&C Building Services, there was only one brand he was willing to trust with the work: PatioMaster and his local dealer, PatioMaster South East. PatioMaster sliding patio doors are renowned for being secure, thermally efficient, reliable and stylish and are amongst the most highly specified and rigorously tested in the market place, which makes them perfect for commercial projects such as this one. Each door is precision made to measure by one of a network of fabricators carefully selected for its expertise and attention to detail. PatioMaster South East has been part of the PatioMaster network of local fabricators
The first in a series of Virtuoso customer experience days brought installers together to view the company’s wide range of composite and PVCu panels. Guests saw how Virtuoso’s doors are made and witnessed the scale, quality and precision of door manufacturing at the 80,000-square foot site at Birtley in County Durham. since 2002 and has been going from strength to strength ever since. It recently opened a new 4,500 square feet custom-built factory and is on track to increase productivity by 40%. The doors for Last Chance were fabricated and installed smoothly as part of a complex construction timetable and the extension to the centre was opened on schedule. Simon Browne commented: “Last Chance are pleased with their new kennels and they are helping them help more animals than ever before. It was a very worthwhile project to work on and we are proud to have been involved.” Tel: 0808 178 3370 www.patiomaster.co.uk READER ENQUIRY NO: 1117/0041
PAINTED DOORS IN FIVE DAYS DOORCO, the leading UK composite door manufacturer is delighted to announce the reduction in the lead times for painted doors from its UK facility, with one side painted doors now available in just five days. “Colour makes up around 60% of our sales at DOORCO”, comments Jayne Sullivan, Operations Director at DOORCO. “With this level of demand comes complexity, as an increasing palette of colours are required by our customers as quickly as possible. As part of our strategic investment plan to ensure we remained responsive to our customers’ needs, in March this year we choose to invest in a purpose-built TurnKey paint solution from Schubert’s. The Schubox® has provided DOORCO with a technologically advanced approach to
supplying customers of all sizes with the highest quality, consistent custom finishes. Both solvent and water-based substrates react well, so not only have we noticed significant improvements in quality, but the unique infra-red drying process has dramatically reduced drying times. “We no longer struggle with the bottle-neck that the painting process often causes and this has enabled us to speed up the painting process and therefore the time in which we can deliver to our customers. We can therefore now make the commitment to a reduced turnaround on painted doors – one sided painted doors are now available on a five-day turnaround, while double painted doors and stained doors can be delivered in just seven. “Ultimate customer satisfaction is the key driver behind everything we do at DOORCO. Whether it’s a one-off prepped door, single or mixed pallets, being able to improve delivery times on colour is a great accolade to the commitment made providing excellent products and service and we will continuing to make improvements of this nature features at the core of what we do.” For more information call: 01625 428955 or visit: www.door-co.com. READER ENQUIRY NO: 1117/0042
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The visit showcased some of the top-of-therange machinery which Virtuoso has recently invested in to ensure that every single door is manufactured to the highest standards and with absolute accuracy. Guests also gathered around the new Virtu-AL composite door to see and feel its incredible texture. One installer described Virtu-AL – the UK’s first aluminium textured, non-woodgrain finish composite door – as a ‘game-changer’ for his business. Many of the installers who attended the day are already taking orders for the door, which is fast becoming the architect’s choice for designconscious projects. Andy Farrington from Tamworth-based Bradley Scott Windows, had a first glimpse of the Virtu-AL door at the FIT Show. Seeing its potential for his business, he was eager to attend the customer day to find out more about the door and the manufacturing capabilities behind it. Andy says: “I only work with quality products from established suppliers and I was keen to go along to Virtuoso to see what the company could do for my business. I was very impressed with the factory and was assured to see the high standards of manufacturing processes that happen there. The Virtuoso team is passionate about the business and that spirit filters down into the quality of the company’s products. “The main attraction for me at the event was the Virtu-AL door and I was not disappointed with it at all. It has a distinctive, contemporary style and its really does look and feel just like an aluminium door. I’ve not seen anything else like it and no other manufacturer has anything similar so I know that this door will be a fantastic asset to my business.
“I came away from the day knowing that this door will sell and ultimately differentiate me from my competitors. Within just a week of the event, I had sold five Virtu-AL doors and that was before our showroom door samples arrived. That was when I realised that it would be a definite game-changer for us! “One of my customers is an architect who had originally specified a stylish contemporary entrance door for one of his projects. When he saw the Virtu-AL door, he was so impressed with it that he swapped from his original specification. Architects have notoriously high standards so that was all the proof I needed that I’d made a good decision to invest in this product.” As well as viewing the new Virtu-AL door at the customer day, guests saw the vast range of products that Virtuoso – one of the UK’s leading manufacturers of composite doors and PVCu panels – produces. Visitors were impressed with the scale of production on the site and Virtuoso’s capability to customise products to suit individual customer demands. One of the highlights was Virtuoso’s impressive new spray booth, which hand sprays doors to any colour and ensures that every door achieves a perfect finish. Tony Craggs, managing director of Virtuoso, said: “This day was absolutely fantastic and we were delighted to welcome existing customers and some who are planning to work with us soon. We are very proud of our factory, which marries good old-fashioned craftsmanship with state-of-the-art automation to deliver an exceptional, unmatched quality. Visitors saw how Virtuoso is leading innovation in the industry and heard all about our commitment to deliver a personal, customer-focused service for everyone. “Virtu-AL was a natural draw to the day and our guests had the chance to see for themselves how it has really nailed the look of a high-end powder coated aluminium door. We’re already seeing how this door is yielding impressive sales for customers. The next stage is to bring more customers on board and help them to benefit from the exciting new revenue stream this door brings. We certainly have an exciting few months ahead!” To find out when the next Virtuoso customer experience day is taking place, please contact marketing@virtuoso-doors.co.uk. Customade Group now operates nationwide and employs 900 people in multiple manufacturing sites across the UK. The group includes Polyframe (PVCu), REAL Aluminium (aluminium), Atlas Glazed Roof Solutions (glazed roofs), Virtuoso (composite and PVCu paneled doors), Hourglass (sealed glass units), and Fineline Aluminium (specialist glazing). Customade Group is a Main Event Sponsor at the G17 awards, which will be held at the London Hilton on 17 November. Tel: 01453 826884 www.virtuoso-doors.co.uk READER ENQUIRY NO: 1117/0043
November 2017 | www.glassnews.co.uk
1117/0044
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www.glassnews.co.uk | November 2017
27
DOORS
The UK’s Leading Glass & Glazing Newspaper
BI-FOLDS ON THE SLIDE?
Apeer boss Asa McGillian, the driving force behind the Lumi brand of windows and doors, says that sales of bi-folds are erm, flying out of the door. But, he says, the traditional sliding patio door is alive and doing very well indeed, thank you. on opening up their homes to the outside world, reality kicks in when they consider the downside of bi-folds being operated in a smaller space and with limited apertures.
“Rumours of my demise are greatly exaggerated’ said the great American writer Mark Twain when questioned about his obituary appearing in a newspaper. And similarly, reports that sales of bi-folding doors have reached their zenith are, in my experience, also exaggerated, perhaps by people that exclusively sell sliding doors. My company sells bi-folds and sliding doors under our Lumi brand and, I like to think, we market each style on equal terms. In my humble, completely unbiased opinion, both styles make exceptional use of the Lumi edgeto-edge glazing that is displayed at its best with large uninterrupted glass areas, which work equally well with bi-folding and sliding door styles as, from the outside at least, the doors are a complete match to the frameless styling of our Lumi windows. And yet sales of sliders are growing and now exceed the bi-folding alternative. At Apeer we have given much thought about why that might be… For some years, after the blue touch paper was lit by TV programmes such as Grand Designs, sales of bi-folding doors ran away like a Disney-movie train. In fact the style gave the window and door industry overall a big boost as now, the aluminium variety of bifolds is credited with leading a revival in sales of aluminium windows. But whilst sales of
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sliders initially dipped against the apparently unstoppable onslaught of the bi-fold, things have calmed and the trend has reversed, although let’s keep things in perspective, bifolds are still hugely popular. The wow factor remains and especially when they are open - although British and Irish weather can limit their use - the concept of fusing the garden and house is never better expressed than through the bi-folding door. This year we will have completed twelve consumer home interest shows, including Grand Designs Live! and throughout the UK and Ireland. And this has offered us the opportunity to speak to thousands of homeowners, the majority of whom are genuinely interested in improving their homes through new windows and doors. And there is now a distinct preference amongst homeowners for sliders.
They report a preference for large visual panes and this brings them on to our stand in droves. And once ensconced in our stand they are amazed at how modern track systems and hardware can allow them to move such large and heavy doors with ease, especially the triple glazed Lumi sliders. The bigger glass areas impress most however: with Lumi we are able to install 12m x 3m with our triple glazed sliding doors and even with our new Lumi double glazed doors being introduced in the New Year we can install apertures of 9m x 2.7m. People don’t want to see frames – they want wide, uninterrupted views. Of course space is also an issue and we speak to many homeowners whose homes are limited by the room to manoeuvre and store bi-folds, as many owners of more modest homes are able to at least consider bi-folds as the cost comes down. Having set their hearts
Another issue is cost: although prices for bifolds have come down dramatically even by comparison with the sophisticated lift n slide ‘patio’ doors that have become so popular, they still represent a significant investment. And actually, I believe that people are simply playing safe, returning to the relative comfort of something that has been around in abundance since the ‘sixties and now in their more developed forms. My belief is that both types of door will continue to be popular whilst other styles may now also excite new buyers, although I doubt to the same extent that bi-folds and modern sliders turn heads. Belgian Doors – double ‘French’ style doors flanked by fixed lights - are being installed in a limited number of homes whilst the good old ‘French’ Door remains seemingly unshakeable. But both bi-folds and sliders have a lot of sales left in them yet; with the more adventurous always looking for variations on an established theme. Tel: 084 56 729 333 READER ENQUIRY NO: 1117/0045
November 2017 | www.glassnews.co.uk
DOORS
The UK’s Leading Glass & Glazing Newspaper
DISTINCTION’S DESIGN BOUTIQUE ADDS VALUE TO CUSTOMER BUSINESSES Marketing support is a vital part of any trade partnership these days and Distinction Doors’ offering is the perfect example of what a good package looks like. For Bethaney Larkman, Distinction’s Marketing Manager, one of the elements customers value the most is the company’s Design Boutique. “It’s our in-house graphic design service that helps our customers produce bespoke marketing materials to support their sales processes,” Bethaney explains. “As the industry’s biggest supplier of composite doors, we have a responsibility to ensure our customers are equipped with the support they need to make the most of our door’s market-leading credentials. Our customers find our bespoke graphic design skillset an invaluable service.” The Design Boutique provides Distinction customers with the reassurance that they’ll be working with experienced graphic designers who understand Distinction’s products and the industry in general so they can produce high quality results. “Our customers are busy
people,” comments Bethaney, “our unrivalled marketing support makes life easy and gives our customers professional results they can use to drive sales. Whether it’s a flyer for a special offer, a leaflet that introduces the company or a complete retail or trade brochure that promotes a particular range of products or services, the Design Boutique is on hand to help.” The bespoke design service sits alongside a suite of stunning marketing literature that showcases what Distinction Doors has to offer. At the heart of the offering are the glossy lifestyle-oriented retail brochures for the Signature and nxt-gen GRP composite door ranges. Both brochures sell the Distinction difference and demonstrate why the company is the market leader in composite doors. Alongside these brochures is the innovative colour-swatch skin book which uses Distinction’s oak tree woodgrain skins, creating a beautifully authentic appearance to bring the colour and quality to life. It’s an innovation that is helping Distinction customers up and down the country to encourage homeowners to upgrade when it comes to colour.
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Aluminium Appeal Composite Technology
The quality and proactiveness that is evidence in Distinction Doors’ marketing support package sits alongside a compelling and innovative product offering, summing up why the company remains the market leader. Tel: 01226 352274 www.distinctiondoors.co.uk READER ENQUIRY NO: 1117/0046
ROCAL’S PROMOTING PANEL PERFORMANCE IN PRINT Rocal Group, the company behind the impressive solid core Endurance® Doors brand, has just launched a new 40-page Impressions brochure for their range of panelled doors, in light of other manufacturing companies pulling out of the sector. While panelled door sales across the industry are in decline, Rocal Group still retains a strong market share for the product and the investment in the new 40-page brochure will support demand from existing and new customers. Since 1993 the company has been manufacturing door panels, an impressive 24-year statistic. There are 10 different door designs featured, along with conservatory and half panels, with standard colours of white, golden oak, irish oak, mahogany and rosewood. Premium colours include foiled white, cream, chartwell green, french navy, racing green, rich red, walnut, anthracite grey and schwarzbraun. The company is also boasting a 3-5 day turnaround on all orders for 20, 24 and 28mm deep panels. Stephen Nadin, managing director of Rocal Group commented: ‘With several door panel companies ceasing production, it seems pertinent that we launch our new and impressive Impressions brochure. The sector
www.glassnews.co.uk | November 2017
may be in a slow long-term decline, but with an underlying need to satisfy demand we’re actively looking for new door panel sales. He continued: ‘We’re continuing to invest across the Group as a whole at present, with sales for our starring Endurance Doors brand remaining over 30% up on 2016, whilst still retaining outstanding levels of customer service.’ For your free copy of the 40-page Impressions brochure please contact Rocal Group on 01652 659259, e-mail sales@rocal.co.uk or visit www.rocal.co.uk. You can also find out more about Endurance® Doors at www.endurancedoors.co.uk.
www.door-co.com
Leaders in innovation and quality
READER ENQUIRY NO: 1117/0047 0098 - APR17 - DOORCO PRESS AD (129.5MM X 318MM_V8.indd 1
24/04/2017 20:00
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HARDWARE
SOLIDOR GIVES CUSTOMERS MORE CHOICE ON SECURITY
The UK’s Leading Glass & Glazing Newspaper
MILA ADDS YALE CONEXIS L1™ TO PRODUCT LINE UP
Leading composite door manufacturer Solidor adds to its superior range of security hardware with the Winkhaus AV3 autolock - a new automatic multi-point locking system. Solidor’s security range already includes the most secure locking system Ultion, and the most secure door handle on the market Lock Lock. This latest addition affirms Solidor’s leading position in proven security. The innovative AV3 autolock ensures immediate secure locking when the door is closed. Key features include a magnetic trigger in the frame, two self-locking sturdy hooks for claw action and two sealing elements for correct closure. This means that when pulling the door closed, the magnetic release triggers the sealing elements and sturdy hooks for automatic locking. This ensures the door remains securely locked and firmly in its frame even without additional locking. It also reduces stress marks on the door frame and dampens the closing noise of the automatic locking system. A daytime latch function is included as standard in the lock for all Solidor doors, and a simple button within the keep disengages the lock so the door can be opened from the outside without a key and avoids you getting locked out from your home. Solidor Technical Director Pierre Mifsud says: “Our solid timber core composite doors are the most secure in the market so it’s important the hardware we use is top of the game too. The addition of the AV3 lock means our customers can now benefit from even more choice on security. It is particularly relevant for installations where a guaranteed compression from the auto lock is needed.” For more information on Solidor’s leading range of secure hardware and locks visit www.solidor.co.uk, call 01782 950 941, or follow @SolidorLtd on Twitter.
Solidor’s more choice on security with the AV3 lock READER ENQUIRY NO: 1117/0049
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Mila has added the Yale Conexis L1™ Smart Lock to its range, adding the legendary Mila stock availability and exceptional customer service to the innovative features of the product. Mila’s Head of Sales Vicki Sanders says the company is responding to demand from fabricators and installers who are keen to make the most of growing consumer interest in smart homes and smart technology: “Products like Conexis L1™ are becoming increasingly mainstream, and it’s no longer just tech savvy Millennials who are embracing the kind of convenience and control they offer. The Conexis L1™ has had the backing of TV advertising and a widespread media campaign, and some of our customers tell us that consumers have even been asking for it by name.” The Conexis L1™ allows users to lock and unlock their door using their smartphone and a free App. For a family or group of sharers, it comes with the option of using the phone itself to unlock the door (just by twisting it 90 degrees) or a choice of key tag, key card or phone tag. It comes with the reassurance of a secure push and turn thumbturn feature, and a 9V battery connection port just in case the batteries should run flat. The door lock itself meets the security requirements of PAS24 and is compatible with the vast majority of multi-point door locks in the Mila range. Mila’s expert customer service team can advise customers on compatibility and fitting and can give sales and marketing support to customers. Vicki Sanders adds: “More than half of the products Mila supplies in the UK are now designed in house and manufactured exclusively for us. However, we remain committed to supplying key product ranges from the likes of Yale and Siegenia with the same guarantees of on time in full availability and next day delivery which we make on all our own products.” www.mila.co.uk READER ENQUIRY NO: 1117/0050
TITON SUPPLIES COALVILLE GLASS & GLAZING WITH LATEST WINDOW AND DOOR HARDWARE Titon has successfully established a framework agreement to supply its range of hardware to rapidly expanding Leicestershire based window and door fabricator, Coalville Glass & Glazing. Throughout 2017, Coalville Glass & Glazing has begun using increased quantities of Titon’s ranges of window handles, restrictors, door handles, and Three Star security door cylinders across its portfolio. Since incorporating the hardware into its product offering, reaction has been positive, with national housebuilders, trade and retail customers all praising the high quality of Coalville’s windows and doors. Commenting on the framework agreement, Andrew Whitehorn, Company Director of Coalville Glass & Glazing said: “We’ve always been impressed with the products and the level of service we receive from Titon. They manage to offer the right balance of quality and price points that this market
dictates, so it was a logical step to purchase a wider range from their hardware offering, in turn reducing the number of suppliers we have to deal with. Not only are we delighted from a production perspective, we have also received excellent feedback from our customers about the hardware.” Andrew continued: “The Titon range has recently been extended, with Part Q Building Regulations coming in to force and the PAS24 specification being required. By using Titon’s Three Star door cylinder – as well as the Titon door handle – we can achieve the required standard easily.” Coalville Glass & Glazing has now been in the industry for over 40 years, comprising a team of 75 employees in a 12,000m2 manufacturing facility. The fabricator uses Eurocell profiles for its windows and doors, while the company’s portfolio includes PVCu casement/ doors/bi-fold doors and also aluminium products. Titon is also delighted with the supply deal as Tyson
Anderson, Sales & Marketing Director, explains: “Coalville Glass & Glazing has proven to be an important customer for us, increasing orders for hardware as our range has broadened. We’re delighted to be working with them and sharing in their success. This goes to prove that, as we’ve been highlighting recently, there’s much more to Titon than vents alone. In fact, with nearly 45 years’ manufacturing experience, we have plenty of knowledge covering all aspects of hardware design and supply.” For more information about Titon and its range of window and door hardware, as well as its whole house ventilation products, please visit: www.titon.co.uk. READER ENQUIRY NO: 1117/0051
TRANSITION TO OPTIMA WAS SEAMLESS SAYS HERITAGE TRADE FRAMES Many fabricators are concerned about the impact switching to a new system will have on their production schedules. It’s something the Profile 22 technical team was well aware of when they introduced Optima last year and a meticulous and detailed process was developed to ensure every changeover went smoothly. And feedback from customers agrees it was exactly that. Paul Culshaw of Heritage Trade Frames in Bolton says: “As an established Profile 22 customer, we switched to Optima following the product’s launch in 2016. The changeover of systems
was meticulously planned with minimal disruption to our day to day production. It really was a seamless transition and we were very impressed with the management, dedication and attention to detail shown by the Profile 22 technical team.”
business has benefited as a result. Our existing customers have been equally delighted with the new Optima system and we are pleased to report that we retained them all when switching to the new system. This is testimony to the added value Optima offers.”
Heritage Trade Frames was one of the first Profile 22 fabricators to move to Optima, which means it has been an Optima fabricator for over a year. It’s given Paul time to assess the new system and he is impressed by what it has to offer. “Optima is billed as a gamechanger in system design and we totally agree,” he says. “Optima is a step-change in advanced window design for the 21st century and offers an impressive choice of colour foil options too.”
Paul is also convinced the system will continue to deliver: “We are confident that the system will continue to be enhanced and developed while continuing to exceed our expectations.”
But perhaps the most impressive benefit Optima offers is simply that it is helping Paul grow his business. He says: “As a result of the switchover we have attracted many new customers and our
So if you’re looking for a system that will be easy to switch to, will benefit your business and will continue to evolve to represent the best in 21st century window design, look no further than Optima by Profile 22. It’s the system that gives you more opportunities, more markets and more sales. Tel: 01952 290910 www.profile22.co.uk READER ENQUIRY NO: 1117/0052
November 2017 | www.glassnews.co.uk
The most distinctive door yet... #nxtgen #distinctiondoors #ihavethisthingwithdoors
Setting a new standard in composite door design! Share your installations with us... 1117/0053
0345 2000 816 | customerservices@distinctiondoors.co.uk distinctiondoors.co.uk/nxt-gen | door-designer.co.uk Tried, tested and trusted, the UK’s number 1 composite door supplier
www.glassnews.co.uk | November 2017
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HARDWARE
The UK’s Leading Glass & Glazing Newspaper
KENRICK STIRS THE MARKET WITH NEMESIS Kenrick has stimulated the market with the launch of a brand new bi-directional twin cam espagnolette window locking system which has been designed specifically for aluminium profiles. The solution – aptly named Nemesis – has been launched to bring a greater variety of locking systems to fabricators operating within the increasingly popular domestic aluminium market. Steve Williams, sales director at Kenrick, explains: “Aluminium is a rapidly growing sector of our industry and the Council for Aluminium Building (CAB) recently reported that the number of installers offering aluminium has risen by more than 40% in the last five years. The industry has been excited by the huge potential out there but frustrated with the lack of choice in hardware. “Well, not anymore! Nemesis has widened the choice of locking solutions beyond what’s currently available and now allows fabricators to choose the most suitable multi-point locking system to suit their needs. “Nemesis has been designed to offer rapid installation for the fabricator, whilst providing ultimate security for the homeowner and the feedback we’ve received from our customers has been fantastic. They’re really enthused by the potential of this cost-effective system to help them to increase their profit margins and make the most of the lucrative aluminium sector.” Nemesis has been developed to suit aluminium profiles which come with or without a Euro groove. A reliable multipoint locking system that benefits from a robust offset handed die-cast gearbox and bi-directional twin cam locking, it delivers the
first rate security features that homeowners expect, whilst being simple to install in all major aluminium profiles. Nemesis incorporates stainless steel faceplate drive bars and mushroom cams to enhance both its appearance and longevity. The mushroom cams are available in 5mm and 7mm heights and are adjustable to +/- 1mm to aid compression once it has been fitted. Keeps are currently available for all the major aluminium systems, including Smarts Alitherm 300, Smarts Alitherm 600, Smarts Alitherm 800, Smarts Alitherm Heritage, Smarts EcoFutural, Sapa Crown, Sapa Dualframe and AluK. Nemesis has been fully tested at Exova BM Trada and is Secured by Design and PAS 24: 2016 accredited. It has been function tested to 100,000 full cycles (open/close, lock/unlock) and also exceeds the requirements of BS EN 1670: 2007 Grade 4 (severe) rating for salt spray corrosion resistance. Kenrick is a leading supplier of hardware solutions for PVCu, aluminium and timber window and door systems. The company has a proud heritage spanning more than 200 years, having been established by Archibald Kenrick who manufactured buckles and livery fittings. Kenrick’s range of top quality products includes the market leading Excalibur multi-point locking system, the four-point Centurion system and the Easifit and Espagnolette locking systems. Tel: 0121 553 2741 - www.kenricks.co.uk READER ENQUIRY NO: 1117/0054
STAINLESS STEEL SALES CONTINUES TO RISE! Leading hardware supplier the Trojan Group are once again witnessing a steady rise in sales for their Stainless Steel hardware range as winter approaches. This comes as no surprise to the company who has lead the market for some years with their impressive Stainless Steel door furniture range all backed with a 25 year anti corrosion guarantee. Tony Chadwick, Trojan Group Managing Director, explains, “Hardware finish failure is something that’s constantly on installer’s agendas because it’s increasingly a problem. Quite simply, zinc or aluminium based plated or painted products will corrode sooner or later as a result of salt or acid erosion attack especially if the surface coating is damaged. Cold winters have accelerated the process for many products and this has a detrimental effect to the bottom line.” As Tony points out, increasing numbers of call outs affect not only your bottom line but also your reputation. Call-outs, replacement costs and reputational damage will all have an impact on your business especially in an economic climate where everyone is still choosing their suppliers carefully. As a result of this industry problem more fabricators and installers are turning to high grades of stainless steel as the answer. Stainless steel products are extremely durable and more than capable of withstanding the
most ferocious of winters without losing their good looks or functionality. Trojan’s Stainless Steel range provides a complete door hardware solution and consists of door handles, letterplates, numerals, pull handles, hinges, central door knob, escutcheons and door knockers including the popular Slim Urn and Contemporary door knockers. The range has been one of the industry’s biggest success stories of recent years and Tony is clear why: “The Stainless Steel construction means no corrosion and it’s something our customers really appreciate because it puts an end to disappointed homeowners and expensive, time-consuming callbacks.” Similarly, customers switching over to stainless steel products have found that they have been able to dispense with costly on-site repair teams as the hardware products have not failed. The Trojan Group’s stainless steel hardware gives all sectors of the market a product with corrosion resistance that allows you to ‘fit and forget’ at highly competitive pricing. So, with winter fast approaching, can your business afford not to use Trojan’s Stainless Steel products? Tel: 01922 713 933 - www.trojangroup.com READER ENQUIRY NO: 1117/0055
SFS EXTENDS SPECIFIER SUPPORT TO DRIVE BETTER QUALITY DOORSETS Leading door hinge manufacturer SFS has extended its technical support for architects, interior designers and fit-out contractors to help deliver safe, secure and compliant doorsets which take advantage of the latest hinge technology for long term reliable performance and visual appeal.
The W-Tec 3D concealed hinge from SFS, part of its range of concealed hinges for designer doors, created and manufactured to meet the needs of architects, designers and door producers, to effortlessly blend in with all door styles.
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The company’s new RIBA-Approved CPD seminar is now available for bookings. Its focus on security and access for the disabled provides essential guidance on the design considerations for external and internal doorsets, and why the hinge plays a pivotal role. The 60-minute seminar recaps on the Secured by Design initiative, along with the PAS 024 security standard that underpins this, and provides practical insights into aesthetics, delivering outstanding performance, Part M and disabled access requirements, the demands of Part L and the thermal performance of windows and doors. In addition to its new CPD seminar, SFS has also made accessing hinge product information easier, with an updated website offering downloads to all hinge technology solutions, along with direct contact information for its skilled technical team. SFS, which was exclusively invited to share its specification market knowledge, analysis and experience from a manufacturer’s perspective in the 2017 NBS ‘What Specifiers Want’
report, has worked closely with architects and building contractors for three decades. Its strength and depth in the specification market includes a UK-based Specification Team focused on supporting specifiers with writing NBS clauses. David Wigglesworth, Managing Director of SFS intec’s UK business, who wrote the article in the NBS report, says: “As a designer, manufacturer and supplier of door hinges we’re well positioned to share our technical knowledge with specifiers but we know how important it is to make this information as available and useful as possible. That’s why we’ve invested in our new CPD seminar and refreshed our website. “We were delighted to be invited to share our insights in the 2017 NBS report which will be enormously beneficial to anyone working in the specification market. The key findings of the NBS survey indicate that access to information is key, which resonates with our ethos and the way our support is structured – designed to help deliver
better quality buildings and maximise client satisfaction. This is particularly so given the high proportion of specifiers who value good relationships with manufacturers and having detailed information easily accessible online.” Expert technical support has been at the core of SFS’s success in serving the door and window market for more than 30 years with a wide range of exterior and interior door hinges, including the market-leading Dynamic 2D range, as well as fasteners for the building envelope. Operating from its UK HQ in Leeds, the company is part of the Swiss-based SFS Group which has annual sales in excess of £1.1bn and a history dating back to the 1950s serving customers in the construction, automotive, electronics, industrial and medical products markets. Find out more about SFS at www.sfsintec. co.uk and download the NBS ‘What Specifiers Want’ at https://www.thenbs.com/knowledge/ what-specifiers-want-2017. READER ENQUIRY NO: 1117/0056
November 2017 | www.glassnews.co.uk
FULLY COMPLIANT EMERGENCY EXIT PANIC HARDWARE FULLY&COMPLIANT EMERGENCY FULLY EMERGENCY EXIT &COMPLIANT PANIC HARDWARE EXIT & PANIC HARDWARE
Comprehensive technical support for hardware selection to ensure compliance Comprehensive technical support for hardware selection to ensure compliance Comprehensive technical support for hardware selection R Multipoint lock security with EN 1125 panic door certification to ensure hardwarecompliance tested to either EN 179 for emergency exit or EN 1125 for panic doors R All 1117/0057
R R R R R R R R R R
Multipoint lock security with EN 1125 panic door certification Double door EN 1125 options are available All hardware tested to either forpanic emergency exitcation or EN 1125 for panic doors Multipoint lock security with EN EN 179 1125 doorFUHR certifi Hardware from trusted European manufacturers and Strand Hardware Double door tested EN 1125 options are179 available All hardware either EN for emergency exit or EN 1125 for panic doors lines stocked for to immediate despatch Hardware from European FUHR and Strand Hardware Double door ENtrusted 1125 options aremanufacturers available All lines stocked for immediate despatch Hardware from trusted European manufacturers FUHR and Strand Hardware
R All lines stocked for immediate despatch
For further technical information or a quotation get in touch today: 01733 393330 sales@carlfgroupco.co.uk www.carlfgroupco.co.uk For further technical information or a quotation get in touch today: www.glassnews.co.uk November 2017 01733 393330 sales@carlfgroupco.co.uk www.carlfgroupco.co.uk For |further technical information or a quotation get in touch today: 01733 393330 sales@carlfgroupco.co.uk www.carlfgroupco.co.uk
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HARDWARE
The UK’s Leading Glass & Glazing Newspaper
VIDEO PROVES ULTION SECURITY IS MORE THAN A MATCH FOR BURGLARS Nick Dutton, CEO of Brisant Secure, on Ultion security in action.
Nick Dutton, CEO of Brisant Secure
I know we talk a lot about security – it’s an important issue for homeowners, and a great selling point for installers who can offer peace of mind to their customers. Research shows 85% of homeowners put security top of the list when buying a new door.1 Add in the fact that in 76% of burglaries last year the bad guys got in through the front door and it’s clear that a secure, burglar-proof front door2 lock is the first and most effective defence against thieves. Now, thanks to a video of a genuine attempted burglary we can watch and listen to a couple of to a couple of would-be thieves try their luck, captured via a homeowner’s video doorbell footage.
“I DON’T THINK WE'RE ABLE TO DO IT,” SAYS THIEF Homeowner Amjid Khan was out for the day when his neighbours called him to say they thought someone had tried to break in. “When I got home”, says Amjid, “I saw the house was secure but someone had snapped the handle and the external barrel of the cylinder lock – they must have tried for several minutes. However, the main part of the cylinder was still in the door and stopped the burglars getting in. When I saw what happened I contacted a locksmith immediately – and I tweeted to recommend Ultion to everyone I knew.”
It’s an uncomfortable fact that 58% of burglaries happened when someone was home, and 27% of homeowners actually see the intruder. The Lock Lock handle offers extra security when the homeowner is in. The extra layer of security comes with the unique spindle block. Simply flick the switch on the inside handle and the block is
Amjid has a video doorbell fitted so the whole burglary attempt was recorded, including sound. There were two burglars caught on camera and it’s very satisfying to listen to their attempts to get past the lock. Eventually, after the first thief asks the other for a screwdriver as a last resort, he gives up, saying; “I don’t think we’re able to do it”. Amjid’s Ultion lock had worked exactly as it is designed to. The two sacrificial sections on Ultion were snapped and the cylinder went into ‘Lock Down Mode’. The burglars couldn’t get to attack the lock because it was protected deep inside a solid molybdenum core – 25% denser than iron - and secured with a dedicated retaining pin. The only thing they could do was try and take the handle off. It snapped, but they couldn’t open the door because Ultion was still secure. Amjid Khan is so impressed with the lock’s performance he is spreading the word. “The Ultion lock came as standard on my door,” he comments. “I’d asked the installer for a decent lock but didn’t realise how good it was until after the fact! I’m just so glad it stopped them getting in. It looks like they tried for more than three minutes.”
Amjid continues: “I specifically asked my locksmith for the same replacement lock and I’m upgrading the lock on the back door to Ultion too. I’ve recommended it to all my family and friends.”
LOCK LOCK HANDLE COMPLETES THE PICTURE In fact, Amjid’s locksmith suggested adding Brisant’s new high security handle Lock Lock, to go with the Ultion cylinder.
1 Domestic Door Security Report: www.ultion-lock.co.uk/wp-content/uploads/domestic-door-seurity.pdf 2 ONS Crime Survey for England & Wales 2016
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activated, so the door can’t be opened from the outside, even if the cylinder is breached. If the spindle can’t be turned the door just won’t open. Every element of the handle adds to its security. The cylinder on Lock Lock is recessed, making it more difficult for burglars to get to. Lock Lock’s seamless, curved, design means it’s harder to grasp the handle with mole grips and therefore very hard to remove. It’s an extra layer of security to give homeowners like Amjid extra peace of mind whether they’re in the house or not.
INSTALLERS REPLACING DELIVERED LOCKS WITH ULTION Many installers are now offering Ultion locks as standard, replacing the locks which come from their fabricator. They say it’s worth the expense of buying a second cylinders to be able to sell the real-life Ultion security homeowners want. Mark Watson, Owner of Scotland’s leading PVC-U installer Advanced Group, says “Our policy is to be the best you can be, so why would we sell doors to homeowners with locks that open quickly? Our doors are great quality, so it would be ridiculous to sell them with a weak lock. We now get the door from our supplier, take out the lock they put in the door and replace it with Ultion for all our retail customers.” Perhaps I should let Amjid have the last word: “I can’t recommend Ultion enough. It stopped some scumbags getting into my house after they’d done their best to break in.” For more information on real-life security from Ultion and Lock Lock visit www.ultionlock.co.uk and www.lock-lock.co.uk and follow @UltionLock and @LockLockSecure. READER ENQUIRY NO: 1117/0058
November 2017 | www.glassnews.co.uk
1117/0059
Committed to delivering the best hardware experience in the industry. It’s in our DNA Committed to delivering the best hardware experience in the industry. It’s in our DNA
www.glassnews.co.uk | November 2017
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HARDWARE NEW TROJAN TS 008 LETTERPLATE IS LATEST CARL F GROUPCO LINE
The UK’s Leading Glass & Glazing Newspaper
APEER DOORS GET SMART WITH YALE CONEXIS
Home security specialist, Yale is the latest company to join the Made in Britain initiative, which champions British manufacturing by encouraging and developing the supply chain of UK made goods.
Carl F Groupco’s Technical Manager John Mitchell pictured with the Trojan TS 008 Unicorn letterplate.
“Designed with aesthetics in mind, the TS 008 Unicorn’s simple but elegant styling will complement any door.” Carl F Groupco has been selected as a distributor of Trojan’s new TS 008 accredited Unicorn letterplate. The latest addition to Carl F Groupco’s portfolio of over 7,000 hardware lines is certified to PAS 24:2016 and is Document Q compliant. The letterplate is designed to meet the exacting requirements of TS 008 and can be installed on any door with existing PAS 24 accreditation, without the need to retest. Key security features include an inner protective housing with concealed hinge mechanism which prevents attack and a ‘positive stop’ feature, which limits the opening of the internal flap and offers maximum protection from fishing. The external flap is manufactured from 304 stainless steel with galvanised mild steel adopted for painted finish letterplates. A 25 year anti-corrosion guarantee is provided for stainless steel Trojan TS 008 Unicorn letterplates. Designed with aesthetics in mind, the TS 008 Unicorn’s simple but elegant styling will complement any door and the suited finish harmonises with other Trojan door furniture. The internal flap can be colour coded to match any door’s interior design. Carl F Groupco, the established distributor of window and door fittings, has a strong partnership with Trojan: the full range of Trojan lines is supplied. Tel: 01733 393330 www.carlfgroupco.co.uk Follow Carl F Groupco on Twitter using the handles @Carl_F_Groupco and @_SmartSecure READER ENQUIRY NO: 1117/0060
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YALE ACHIEVES MADE IN BRITAIN MARQUE The Made in Britain marque is affliated with companies that manufacture and sell goods in Great Britain, and makes it easier for customers to identify and recognise British made goods.
Apeer is now offering Yale’s highly impressive Conexis keyless smart door lock as an option across the full range of the company’s composite residential doors, complementing the high security performance of its doors with the convenience of app-based control and dispensing with conventional keys. It is simple and intuitive to operate by anyone familiar with a smartphone. Yale Conexis offers the freedom to control access through the door remotely or directly without keys, unlocking and locking doors using app enabled smart phones, key cards, tags or phone tags (sold separately). With all functions controlled via the Conexis app the user may send mobile ‘keys’ to family and friends, with the option to give access permanently or for a few weeks or hours if required. ‘Keys’ may be revoked instantly. Five keys are provided with the lock, with additional keys purchased via the app. The app also allows the user to keep track of who comes and goes, sending notifications to the user’s smart phone, ideal to check when children arrive home for example. And for the simple function of unlocking the door for direct access, the user simply presents their smart phone to the lock to wake the Bluetooth function, and then twists the device through 90 degrees to release the door.
Paul Atkinson, Sales and Commercial Director for Yale Door and Window Solutions, comments: “The Made in Britain marque is an additional feature that is important to many people. As a globally recognised brand, Yale is able to highlight the importance of British manufacturing and help to maintain and create jobs in UK factories. “We pride ourselves on our British heritage and have designed, developed and manufactured security products in the UK for over a century. Today, we have sites in Willenhall, Walsall and Cheltenham, illustrating our commitment to production in the UK. Yale produces door locks, window locks, patio locks, various types of window hinges, strikers and letterplates from its UK facilities and provides a proven and trusted level of production. John Pearce, CEO of Made in Britain, said: “Made in Britain is campaigning all year round to promote our 1000 members across 40 product sectors, raising awareness and celebrating companies that produce great products here in the UK. It’s exciting when more globally recognised brands like Yale get
on board, joining the network that aims to help them sell more with the Made in Britain marque. Yale continues to boost its British base by investing in automation, demonstrated by the purchase of five on site flexi presses. The most recent flexi press, purchased in 2012 and has allowed Yale to bring product manufacture back into the UK from overseas. Yale is committed to producing goods of a high standard and is ISO9001:2008 accredited. This means that all Yale products are produced under the international quality management system EN ISO9001:2008. Additionally, Yale is ISO14001 accredited. This is an internationally recognised standard that specifies formulation and maintenance of an environmental management systems (EMS). For further information on the Made in Britain initiative visit, http://www.madeingb. org/. To find out more about the Yale Door and Window Solutions full product offering, please visit www.yaledws.co.uk or alternatively call 01902 366800.
The Conexis lock works perfectly on Apeer doors as they have been using the Yale mantis multi point lock for over 15 years now and Conexis can be retrofitted to any Apeer door where customers would like to upgrade. In fact the Conexis smart lock may be installed on all regular locking mechanisms. Apeer doors may be ordered with Conexis through Apeer or regular distributors. Further information at www.apeer.co.uk READER ENQUIRY NO: 1117/0061
READER ENQUIRY NO: 1117/0062
November 2017 | www.glassnews.co.uk
FACE TO FACE
The UK’s Leading Glass & Glazing Newspaper
THIS MONTH: Rob Clements Business Development Manager, Deceuninck I’m an enthusiastic and committed individual that has always given my best to succeed. I’m proud to be loyal and trustworthy and as a result I would like to think I have developed a reputation that stands me in good stead with customers, colleagues and friends.
IT’S ALL ABOUT YOU Where you were born and live, currently… I was born in an old mining village in Doncaster (South Yorkshire) called Mexborough. I currently reside at Gateford (Worksop) North Nottinghamshire.
Your education and the subject or activity in which you excelled… I studied at the local college achieving a high level of education and I particularly excelled at Sport Studies and English. .
Your favourite sports or interests… I have been involved in swimming from the age of six. I joined the local swimming club Rotherham Metro at the age of eight and was fortunate to compete at a national standard till my late teens. I played rugby for
Rotherham Colts and College and I ran cross country at a regional standard. I continue to involve myself in swimming via my children who are all progressing extremely well.
raise four children with my wife Rachel.
The talent you would like to enhance… I’m always keen to learn more and understand new things. Industry knowledge is extremely helpful in my role. I particularly enjoy telephone conversations or joint meetings with Rob McGlennon or Chris Jones as I’m always sure to learn something. Finding and understanding details make the job easier.
Your biggest regret in life… Damaging my shoulder as a late teenager and never making my second Olympic trials at the age of nineteen.
Someone or something that inspires you… My inspiration is the top athletes that perform at the highest level. I admire the dedication and determination needed to become successful. Within the industry I have always been driven by the need to support and provide for my wife and four children.
The temptation you can’t resist… I have always found it very difficult to switch off. Whenever my phone beeps despite taking a holiday I
always have to be involved. It’s crucial for me to always give my full attention and ensure my workload is clear.
YOUR CAREER When and how you joined this industry… I started twenty two years ago at a manufacturing business based in Hellaby South Yorkshire. As a Sales and Marketing assistant I was taught the ropes by the National Sales manager Ian Lawson. Ian provided me with all the knowledge that enabled me to progress through the company to Senior Commercial Manager. After eleven years in manufacturing I was given a great opportunity to get involved in Extrusion. Eleven years later, I am still enjoying my career.
The job you do in 25 words… The job of a BDM is wide and varied. I am involved with our accounts with everything from day to day running to long term projects of marketing and sales development. I make the crucial external link between customer and supplier which provides a face to our business. As a BDM it is also expected of me to create opportunities of new business. I particularly enjoy the role when prospects have faith in my offer enough to make the change.
AND YOUR FUTURE What you would like to do if you weren’t in this industry… My main objective as a youngster was to have been an Olympian as a swimmer. I’m sure having achieved this I would have probably fallen in to a coaching role which I’d like to think would have been at a high level.
A particular ambition… My current ambition is to continue to achieve and develop with Deceuninck. As a business we continue to stretch ourselves within sales year on year which always makes things exciting.
The way you want to be remembered… I have always particularly admired an ex-colleague I knew called Sandy Rae. I began working with Sandy eleven years ago. Sandy had an ability be honest, professional, driven and capable of achieving what sometimes seemed to be the impossible. Throughout my time with Sandy I saw first hand how his conduct and professionalism gained him the utmost respect. Having taken over certain accounts from Sandy upon his retirement I heard first hand how respected and trustworthy he was. If I am able to emulate Sandy for the rest of my career in any way then I hope people in the industry will think of me likewise.
Your greatest achievement… I have always been proud of achieving my personal and work goals throughout my life. Throughout my career my workload and targets are always met. Out of work I am proud to have helped
If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk. www.glassnews.co.uk | November 2017
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FAQ: CARL F GROUPCO
The UK’s Leading Glass & Glazing Newspaper
GETTING A HANDLE ON HARDWARE:
FAQS ANSWERED BY CARL F GROUPCO Carl F Groupco is on hand for all your hardware queries. In this report, experts from across the company answer some commonly asked questions.
John Mitchell, Technical Manager
Lisa Davy, Senior Buyer
TECHNICAL FAQS
WAREHOUSE & DISTRIBUTION FAQS
Answers provided by John Mitchell, Technical Manager
What is the difference between PAS 24:2012 and PAS 24:2016? The PAS 24:2012 test was reviewed and updated to be more relevant for the current market, it confirmed terminology to reference specific window and door sets to include, for example, side hung as well as top hung reversible windows as well as the addition of stable doors. TS 007 3* was also formally set out as a satisfactory accreditation to meet requirements for the use of cylinders. With regards to testing, there are specific changes to the requirements of the component test. For example, if the opening of the aperture when under loading in test deflects 50mm or more, this will be deemed as a component failure. The opening tolerance for the 2016 standard has become more stringent: it was previously 100mm therefore it needs to be ensured that hardware used will be able to cope with the additional requirements.
Carl F Groupco’s UK distribution centre.
PAS 24 tested doors and windows for all new build dwellings has resulted in an increase in high security hardware specification. These implications are not to be underestimated: non-compliance can result in losing contracts, particularly for new build work.
What are the main considerations that need to be given regarding emergency / panic hardware?
What is the impact of Document Q on the hardware sector?
To ascertain what hardware is needed to meet regulations, it is important to establish exactly where the door set will be fitted and who will be using it. Non-public buildings, where potential users have received full door operation training, require hardware to meet the EN 179 standard for emergency exits. However, if the door is to be fitted to public buildings - or other premises where occupants may not be familiar with exit routes and hardware devices, the door will need to meet EN 1125 for panic exit. Options are also available for enabling these mechanisms to allow entry to the building, some key operated and others with a day latch solution.
Although the Document Q building standard was introduced by the Government in 2015, it is by no means old news. Impact is widespread and it is driving significant change in hardware selection. The requirement for
What affordable hardware solutions are available to help to achieve TS007 accreditation?
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The Trojan Sparta 2* door handle allows fabricators to fit a lower cost 1* cylinder and still meet the requirements of TS 007, but at a much more competitive price. This stylish, high performance door handle -which can be suited with other products in Trojan’s door furniture range - is manufactured in 304 stainless steel, giving ultimate corrosion resistance.
Answered provided by Lisa Davy, Senior Buyer
How is Carl F Groupco able to respond to Just in Time orders? With over 7,000 product lines and over £3million of stock at any one time stored at
What is TS 008 and what impact does this have on my PAS 24 tested doors? TS 008 is a relatively new standard which is incorporated into Document Q and PAS 24 accreditation. The technical specification relates to requirements for increased security for letterplates to prevent fishing and unauthorised access. Accredited products include Trojan’s new TS 008 Unicorn Letterplate which is certified to PAS 24:2016 and is Document Q compliant. The letterplate can be installed on any door with existing PAS 24 accreditation, without the need to retest. Relevant to all these questions is the fact that standards and testing are constantly evolving. We would always recommend that hardware requirements are discussed to enable us to provide the most appropriate advice and solutions tailored to meet individual needs.
November 2017 | www.glassnews.co.uk
FAQ: CARL F GROUPCO
The UK’s Leading Glass & Glazing Newspaper If you need some more in-depth help then we have our own Technical Department with extensive knowledge of products and standards, plus practical experience of fabricating windows and doors. All our staff are trained in our products, so you are assured that you will always be speaking to a competent advisor.
Does Carl F Groupco still operate a buddy back up system? Yes we do. This has worked very successfully for over a decade – it means an internal member of our sales team supports a counterpart in field sales, ensuring that someone is always available to fully assist with your enquiry. And, with our CRM system, we all have customer information at our fingertips, so someone is always on hand to help.
I have contract work so I may need to buy more than one brand? No problem. We stock and supply multiple leading hardware brands and offer one of the widest ranges in the industry. Our focus is to ensure that we only supply high quality, durable hardware from trusted suppliers.
I want to offer advanced motorised door locking, where do I start? Photograph shows established warehouse team member Richard Booth.
our UK distribution centre in Peterborough and Scottish facility in Cumbernauld, we ensure product availability for our customers. We constantly monitor sales to predict demand and work with our customers to ensure stock is available throughout their project – this is a particularly important service for large contracts. From replacement keys to bi-fold tracks, Carl F Groupco’s distribution staff are adept at packaging all products offered by the hardware supplier.
I want to take on a new product but I don’t have time to train my team, can you help?
I forgot to order a door lock and I need it tomorrow, can you help? No problem. Just contact our sales office… we offer a next day courier service which can also be arranged for pre-12am delivery, even on Saturdays, and we carry the stock to make your lives easier. We will do everything in our power to make sure your job gets done on time.
What are the latest developments in packaging that help ensure safe delivery? A state of the art mobile stretch wrapping machine is one of our most recent investments to ensure rapid deliveries of both our hardware lines and the Carl F direct range of tools for the window and door industry. But people will never be fully replaced by technology – some members of our warehouse team have worked for our organisation for over 30 years: there isn’t a product that we offer that they don’t know
www.glassnews.co.uk | November 2017
Look no further than our SmartSecure brand of electronic door locking and Smart access control solutions. Incorporating FUHR’s multitronic 881 fully motorised lock, with SmartSecure you are assured of new generation technology backed by an established heritage. Latest news is the addition of the Conexis L1 Smart Handle which is easy to install and particularly suited to retrofit installations.
Carlia Corras, Sales Office Manager
how best to pack for protection during transit. From a replacement key to seven meter long bi-fold track, our warehouse and distribution teams will ensure safe delivery.
Absolutely – just get in touch and we can come to your factory and arrange training sessions as required, tailored to meet your staff ’s needs. You tell us what your team needs to know and leave the rest to us – we are highly skilled at offering hands-on hardware workshops.
MANAGEMENT FAQS
SALES FAQS
Answered provided by John Crittenden, Managing Director
Answered provided by Carlia Corras, Sales Office Manager
What services can I expect from a good hardware supplier?
What if I need additional technical assistance? Your first port of call would to be to contact our sales office or your Regional Sales Manager, we are all equipped to answer technical enquiries – and if we don’t have an immediate answer we will find it for you.
A constantly evolving, comprehensive range. Substantive technical support, reliable delivery and a commitment to meet your needs is what you should expect from your hardware distributor. The essential ethos of a good hardware distributor is that the company is not merely a box shifter – you need to know you are getting a considered
John Crittenden, Managing Director
solution backed by reliable advice, supplied by people that care not only about today’s order but about the long-term success of your installation. It’s a tall order, but we keep this as our focus and maintain excellent, longstanding customer partnerships.
How can I trust the hardware that you sell? We only supply from leading hardware manufacturers. Before we commit to stocking any hardware, our suppliers must meet certain standards in conduct, ethics and corporate responsibility as well as proving that their hardware is of durable quality, true to specification and reliable. We do this by gathering information on ISO 9001 accreditation, hardware certification and testing samples ourselves to make sure they meet our high standards. We are not in the business of selling fast and cheap, we want to protect the supply chain and ensure the ongoing business of our customers.
Why is Carl F Groupco successful? The over-riding reason why we are successful is the people in our organisation. We pull together as a team who all put the customer first. We know that service is everything to our operation and that we have to stay one step ahead in product selection, technology and delivery. We also recognise that it is all about partnerships with our manufacturer suppliers and customers. We are so much more than simply a hardware distributor – we invest heavily to ensure we are au fait with latest technologies, standards and developments. Whether it is an order for one product or a multi-million pound contract, our customers are assured of total commitment from everyone at Carl F Groupco. Tel: 01733 393330 Email: sales@carlfgroupco.co.uk www.carlfgroupco.co.uk Follow Carl F Groupco on Twitter using the handles @Carl_F_Groupco and @_SmartSecure
READER ENQUIRY NO: 1117/0064
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FACE TO FACE
The UK’s Leading Glass & Glazing Newspaper
THIS MONTH: Graham Avery, Technical Coatings Director, Mighton Products Mighton’s Graham Avery talks to Glass News about classic cars, being an extra on Coronation Street and his long standing passion for the beautiful game.
IT’S ALL ABOUT YOU Where were you born and live, currently... I was born in Manchester and lived there for 42 years before my wife and I relocated to a rural part of West Lancashire.
Your education and the subject or activity in which you excelled… During my school years I had a talent for woodwork but football was always my true passion. I played on the school team and also at county level for a number of years.
Your favourite sports or interests… Motor racing has been a long-standing interest of mine alongside driving and preserving classic cars. I currently own a Porsche 986 S and also an RS Cliosport 172 which I generally use for track days. I enjoy a spot of gardening too whenever we get the weather for it.
Your biggest regret in life… Some years back I began to develop an interest in acting and managed to secure a few casual parts working for Granada on popular TV shows, including Coronation Street, Medics and Heartbeat. I have always said it might be something that
I’ll get back into but I haven’t yet managed to find the time for it. Maybe one day…
Someone or something that inspires you… My loving wife.
The temptation you can’t resist… Buying cars. And I also have a real weakness for shoes - I must own around 40 pairs by now.
YOUR CAREER When and how you joined this industry… Working in sales is always something that has appealed to me, but in the earlier stages of my career I never happened on the right opportunities to get much sales experience. In 1982 I began a self-employed venture where I dealt with several agencies that paid
commission only, giving me the perfect platform to develop some self-taught sales skills. I then got my first sales rep job with paint brush manufacturer Harris, before moving on to work for companies such as Dulux, Akzo Nobel, Teknos and now, of course, Mighton Products.
The job you do in 25 words… Most of my time is spent visiting customers to promote and sell our range of coatings, as well as providing advice and support once one of our finishes has been specified for a project. I am also on hand to give sales & coatings advice to my
colleagues, particularly on joint customer visits.
Your greatest achievement… Becoming National Sales Manager whilst previously employed by one of the UK’s leading joinery coatings and adhesive suppliers. This gave me some invaluable experience and the chance to further develop the skill set that I use daily in my role at Mighton.
The mistake you’d like to correct… Not taking up an offer from Manchester United when I was scouted as a school boy. I often wonder how my
life would have turned out differently if I had seriously considered a career in football.
The talent you would like to enhance… I’m not as tech-savvy as I could be and would love to have more confidence in my own IT skills.
AND YOUR FUTURE What you would like to do if you weren’t in the industry… Without a doubt, I would love to be selling classic cars.
A particular ambition… I’ve always fancied a position on the Board of Directors!
The way you want to be remembered… As a guy that was consistently at the top of his game when it came to joinery-based sales. I’d like to think people would remember me as a trustworthy character too.
If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk.
The UK’s Leading Glass & Glazing Newspaper
DECEMBER FEATURES • PRODUCT REVIEW SPOTLIGHT SPECIAL • G17 REVIEW • SOFTWARE & IT • ENERGY EFFICIENCY "DON’T MISS OUR FEATURES IN THE DECEMBER ISSUE OF GLASS NEWS!" Please email for further information: christina@glassnews.co.uk
LUMI NOW AVAILABLE IN WHITE & CREAM
Continuous development of Apeer’s Lumi window and door system, described as ‘‘a product that truly reinvents the window’’ by industry experts, has now resulted in the addition of two new colours - white and cream - being added to the external-facing ceramic border that visually characterises the system. The highly resilient border is fused to surface 2 of the insulated glazing unit at temperatures of 700°C, using Apeer’s on site toughening furnace. With 15 internal finishes available – including the recent additions of White Smooth, Cream Smooth, Black Smooth, and Chartwell Green – and a total of 9 external colour options, Lumi can now offer a wide range of colour combinations. The newly developed colours were launched at the SelfBuild consumer show in Dublin in September and received positive feedback from visitors. With Anthracite Grey proving to be the most popular colour thus far, reaction from visitors at the show suggests that preference may now change: “We have written more than 100 quotes so far since Dublin and 70% are cream,” said Linda Tomb, the company’s marketing manager. “However, the UK market is showing a preference for white and it’s interesting to see the geographical differences. On our Lumi residential doors, our AnTeak internal finish is popular across the board,” added Linda. “Anthracite Grey remains the most popular colour choice for Lumi bi-folding and sliding doors in all markets,” said Linda. www.apeer.co.uk READER ENQUIRY NO: 1117/0065
www.glassnews.co.uk | November 2017
Urban Frames Ad (Aluminium) - GlassNews-Fit_Layout 1 22/02/2017 12:25 Page 1
COLOUR
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1117/0066
urban glazing : the aluminium door glazing solution • Flush-fit aluminium exterior - only 3mm from door surface • Available in 6 standard sizes and 10 colour finishes • Golden Oak, Irish Oak and Anthracite Renolit foil options • Deglazeable system • Suitable for 44 - 70mm panel thicknesses • Built-in seals for rapid glazing • Weathering performance to BS:EN 6375 and security performance to PAS 24
RegaLead Limited Columbus House I Altrincham Road Sharston I Manchester M22 9AF Telephone 0161 946 1164 Email sales@regalead.co.uk www.regalead.co.uk
Visit us on Stand
E33
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COLOUR
The UK’s Leading Glass & Glazing Newspaper
MAKING COLOUR
COMMERCIALLY VIABLE Against an uncertain backdrop, colour coating specialists, Kolorseal has seen continued growth over the past ten years. Here Deborah Hendry, Kolorseal’s Managing Director, explains the drivers behind that growth and suggests why it looks set to continue. In today’s marketplace, outsourcing has become a fact of life. Whether it’s due to skills shortages and labour deficits, or increasingly tight budgets and deadlines, outsourcing can often provide the solution. When it comes to things like IT, marketing and accounts, buying in an expert knowledge and service can often prove more cost effective and efficient to your business. The supplier is accountable for their service – mistakes or quality issues are their own, but most importantly they allow you and your staff to focus on doing what you know you can do best, which will undoubtedly impact much more positively on your bottom line. For the fenestration industry in particular, in what is seemly an uncertain market, recent reports have shown colour as one of the growth sectors. With 70% of windows
and doors in continental Europe being coloured, the UK is fast following their lead. One in four UK windows and doors is now manufactured in colour and demand is showing no sign of slowing, with one in three windows likely to be coloured before the end of the year. A fact further validated by Kolorseal’s 30% growth last year alone. In order to service this demand, fabricators and installers need access to fast, reliable, hassle-free solutions from suppliers that understand their business. Colour coating specialists Kolorseal Ltd, are experts when it comes to painted fenestration products and with over 20 years’ experience in the
industry, our team know exactly how to paint a window, and get it right.
CHEMISTRY Just as systems companies deal in tolerances when extruding profile, painting is a science of accuracy too. We pride ourselves on the quality of our product. Preparation is a vital part of the process and every paint, finish and process is thoroughly tested to ensure they remain stable in direct sunlight and harsh winters alike. For these reasons, we can confidently offer a ten year guarantee that covers adhesion, although we expect our product to outlast even this guarantee period. As well as any window product or doorset, all elements of any installation, including trims, fascia, soffits, cladding and roof vents, can be colour coated. We paint in standard RAL and BS colours or colour match to any other colour system.
GREAT SERVICE One of the things that really sets Kolorseal apart is the service we offer our customers. From experience, we know that no installation can be completed unless all the components are there. This is why each order has a detailed checklist of all parts of each product that need to be painted. Everything that is sent to Kolorseal is checked in, tracked and leaves complete. This is best way to ensure our strict
quality standards are consistent throughout the entire order. Convenience and turnaround is another key element to our service promise. We run a collection and delivery service from our Dewsbury depot and have a 5+1 day turnaround. It is attention to detail that drives Kolorseal forward and has enabled us to perfect our service to ensure we support our customers in the best possible way when it comes to colour coating their windows and doors. When you are looking for specialist support to supply products outside of your expertise, it makes sense to consider outsourcing to an expert who can handle the job for you. If you are looking into providing colour as an option to your customers, then you need to work with a colour coating specialist that understands your industry. Call Kolorseal today 01924 454856.
READER ENQUIRY NO: 1117/0067
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November 2017 | www.glassnews.co.uk
1117/0068
TRADE COUNTER NOW OPEN! We stock a wide range of PVCu products, open six days a week at our Dewsbury factory.
DELIVERY SERVICE AVAILABLE • 7 day turnaround • Same day quote • All RAL/BS colours and colour matching service
We supply trade customers direct with windo ws and relate d PVCu p ro d u c t s
• Fade and UV Resistant • Proven durability and guaranteed for 10 years • Windows, doors and conservatories • Fascias, soffits, trims and rainwater products • Coloured glass • Coloured aluminium
Tel: 01924 454856 GET A QUOTE!
Simply send us your window dimensions and colour preference and we will respond the same day. Fax to 01924 438606 or Email: sales@kolorseal.co.uk Bretfield Court, Bretton Street Industrial Estate, Dewsbury, WF12 9BG
0175 - OCT17 - KOLORSEAL ADVERT_V2.indd 1 www.glassnews.co.uk | November 2017
31/10/2017 12:27
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GLASS NEWS INTERVIEW: CLAYTON HEGLA
The UK’s Leading Glass & Glazing Newspaper
THE PERFECT PARTNERSHIP? Glass News’ Editor, Chris Champion, meets with Clayton Glass’ Ryan Green and Hegla’s Steve Goble at Clayton’s impressive facility in Stanley, County Durham.
float units with aluminum spacer, now it’s all multiple choice that’s dependent on application and machinery has to cope with this. We specialize in cutting and handling with full in house manufacturing of all products, that allows us to be flexible to suit customer requirements. Ryan Green: I think that’s very true. We work with Hegla and discuss what we need and, to be fair, they are very good at both listening and going away and coming back with a solution. This is where the true partnership comes in. It isn’t just Steve arriving on the doorstep looking for a sale: it’s Hegla being an integral part of our business and it is no different to Clayton wanting to be part of our customers’ businesses and working with them to provide solutions rather than just components. Hegla have added value to our business, for instance they have devised a laser system so that all our customers can have their IGUs branded for them. And not just company branding, it also includes company logos. Every IGU is marked and recorded so that should that unit ever need replacing, we can tell from the laser marking exactly what size and specification the unit is. We believe this level of laser marking is unique to Clayton.
I mention the ‘impressive facility’ simply because on my last trip to Clayton Glass you were still in the old factory… Steve Goble: It was a challenging facility in many ways… Ryan Green: We’ve come a long way since then. Due to growth, we really needed to move and this opportunity just presented itself to us. It took 3 years of planning and hard work but it’s certainly paid off now. The difference being that this has being laid out from a blank piece of paper. It’s ideal for us and for further development. We now have over 100,000 sq ft here and, in all, with the acquisition of Romag we have in excess of 250,000 sq ft of glass processing. The one remaining project, is to increase our power capacity. We’re waiting for a sub-station and, in the meantime, we have the added support of diesel powered generators producing 2000 KVA of power and consuming 2,000 litres of diesel per week! We need a lot of power with all our machinery and we’ve invested around £5million on machinery in the last 5 years.
I titled this piece as ‘The perfect partnership?’ mainly because of the way you have talked about
Just part of the impressive new factory facilties
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Hegla's Steve Goble and Clayton Glass' Ryan Green
working with Hegla. Is that a fair assumption? Ryan Green: ‘Perfect’ may be going a bit far but, yes, it is a partnership with Hegla in that we have 6 of their cutting tables. Partnership is important in business, whether partnering with suppliers or customers. Business is about working together and for any transaction to be good for both parties. Clayton Glass is investing in the future and getting the best machinery is an important part of that investment. Steve Goble: Partnership is good way to describe Hegla’s relationship with our customers it’s something we try hard to achieve, or maybe it just naturally happens. It can be very difficult upgrading or replacing cutting and loading equipment, as downtime needs to be minimized. Therefore, a lot of discussions take place prior to installation. The industry has changed, sealed units are now much more technical, many more products are used so faster, flexible more
Success for our customers means that we are successful, too, and that applies right through the supply chain. Ryan Green reminds us of the importance of the Smart Glass brand
efficient robust equipment is required for multi shift operation. Ours is not cheap machinery: it’s technically sophisticated and highly engineered to last with many payback features, we are often the second stage of a company’s development although Hegla was established over 40 years ago, we have only had Hegla UK for 15 years so this is natural. When a company starts up invariably it has limited capital and invests in what it can afford. 15 years ago we basically had 4/12/4
Is the laser marking a development by Hegla, Steve? Steve Goble: Again it’s a matter of working in partnership and not just with Clayton Glass. In the case of the laser marking at Clayton Glass we have worked with Clear Thinking Software to produce the system they require, but as a machine supplier we work with all known software houses in the same way. It’s a matter of working with the range of talents available in this industry and it is rare that one company alone could
IGU’s completed on the shopfloor
November 2017 | www.glassnews.co.uk
GLASS NEWS INTERVIEW: CLAYTON HEGLA
The UK’s Leading Glass & Glazing Newspaper
All shapes and sizes
Just one of the many Hegla machines at Clayton Glass
Labelling the IGUs
Spacer bar added to an intricately shaped unit
The toughening plant
The Hegla Optimax Plus in action
Spacer bar is brought to the glass
If the economics of glass processing is so marginal what can you do to minimise risk?
been with Clayton since it started in, I believe, 1956…
insulating glass units, conservatory roof glass and composite door units.
have all the knowledge to complete a project like that from its own resources. One of the important things is our ability to laser prior to cutting, this eliminates manual glass marking for toughened. Each piece of glass is marked 100% correctly with production information, and in Clayton’s case, can have individual customer toughened logos. Output is increased and waste is minimized. Ryan Green: As Steve says, optimising the use of glass is key, especially when we are producing around 5,000 roof units per week and 16,000 IGUs per week. That’s a lot of glass – so minimising the wastage is very important.
What is the company turnover now? Ryan Green: In 2017, collectively Clayton and Romag will turnover £26million. Clayton is around £16million per annum and Romag another £10million, currently. In the case of Clayton, that splits down into 60% IGUs and 40% roof glass. We’re certainly ambitious for the future and are constantly looking to develop new and dynamic products and that especially applies to pushing the boundaries on service, lead time and product ranges. We think it is always important to remind ourselves that business is a marathon, not a sprint. Glass manufacturing is not an easy business. To do it well you need a lot of very expensive kit to produce a individually low unit priced IGU! However, that expensive and reliable machinery and the back-up supplied by companies like Hegla is essential. It’s a bit like buying a mobile ‘phone from Tesco and expecting the girl on the checkout to be able to explain the product to you and sort any technical issues! You really do get what you pay for in this life.
Leading the decorative glass
www.glassnews.co.uk | November 2017
Ryan Green: We constantly look to manage our risks . Again, it is back to working in partnership. It is really about having the best of both worlds by being an agile, independent business, but with national purchasing power through the National Glass Group. We are now working with around 8 other glass processing companies whose combined purchasing power exceeds £100million per annum. That might sound like the obvious thing to do but it has taken about 5 years to achieve it. Independent companies are independent out of choice, largely, and to actually work together in some aspects of business is tough to manage as we can all be competing for the same business takes some doing!
Ryan, although you have been in glass for a long time you are obviously not old enough to have
Ryan Green: Definitely not! I came into the industry as an accountant at Heywood Williams, back in 2000. I gained operational experience through Coldseal Ltd and Cestrum Group - Clayton Glass was part of that group. I had been looking around for a company to buy and run for myself and I was asked if I wanted Clayton Glass. Jason McCabe and I have very much worked together in developing the company since 2005. Jason’s background was glass, having been a graduate trainee at Darby Glass in Scunthorpe back in 1994. He went on to work at various sites within the group until he moved back home to head up Darby’s Newcastle operation. He then joined Clayton Glass as operations manager in 2001 and is now Commercial and Site Director. Between us, and the team as a whole that now numbers around 300 across the two companies, we have tried to develop as an innovative system supplier as opposed to just a component supplier. Clayton Glass Ltd is an independent sealed unit manufacturer. We specialise in
Based in County Durham we supply over 20,000 products every week, delivering nationwide from Dunfermline to Hampshire, Humberside to Lancashire. Across our two factories, and over 100,000 square feet of manufacturing space we have invested in state of the art equipment in recent years, boasting 7 cutting centres, 3 toughening plants, 9 IG lines, argon and krypton gas capabilities. Our SMARTGLASS brand has been important to us in terms of product quality, innovation and performance and this applies for both roofs and windows. We use technology wherever we can to make product selection and ordering as easy as possible for our customers and our partnership with our customers is equally as important to us as is our partnership with Hegla for machinery.
Thank you Ryan, and for Hegla’s input through yourself, Steve. READER ENQUIRY NO: 1117/0069
Laser marking provides complete traceability of IGUs
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TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
HEGLA UK CELEBRATES 15 YEARS...
AND REMAINS AT THE FOREFRONT OF GLASS CUTTING TECHNOLOGY In September 2017, HEGLA UK celebrated a milestone anniversary. The simple philosophy of providing the right solution for each and every customer has led to great success for the company, whose management team seized an opportunity 15 years ago to set up a whole owned subsidiary to cover the UK and Ireland, which has established the company as a market leader. HEGLA’S legacy is based on the formula of providing the glass industry with consistent engineering quality and expert advice that provides a viable return on investment, and quickly. Giving customers the ideal solution to meet their glass processing needs in relation to cutting, handling and storage solutions, has been a priority since its launch and proved that the company gives tangible benefits with viable profit margins. For Steve Goble, Managing Director, HEGLA UK, advice costs nothing and a factory visit can reap large financial benefits for processors, particularly if there is a technical solution on the production floor that can be adapted effectively, which customers may not necessarily have spotted. Steve comments, “No-one wins every order and there have been turbulent times which we’ve overcome, and perhaps more importantly we’ve helped our customers to overcome. Economic conditions affect business of course; however, we are here to provide solutions. In simple terms we tailor to our customers needs and hopefully they reap the benefits.” The brand-name has been well established for over 40 years, however its growth in the UK since 2002 can probably be described as a bold but very successful challenge. The success story Steve attributes, on many levels, to HEGLA UK customers and the relationships that have been built over the last 15 years. Equally, the technical advantages of the entire Hegla range stem from many years machinery development, with meticulous attention to detail also a huge part of the company’s success. Steve continues, “Simply understanding the market and accommodating individual customer needs creates a trust. By their very nature, cutting tables affect the flow of production and the space around them.
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There are always outside influences to consider when evaluating a production floor, such as height, length and width, which all contribute to the physicality of the finished installation. Generally, though, what the customer wants, the customer gets if technically achievable.”
SUCCESSFUL INNOVATION Through product innovation, ongoing research and market development, HEGLA UK has changed the way companies think about their glass processing needs. With automated glass cutting systems, now at its core, this has enabled customers to benefit from maximum quality and faster turnarounds. Being specialists in cutting and handling solutions for float, patterned and laminated glass, leading UK processors have quickly grasped the advantages of the range and with the introduction of soft coat edge deletion on cutting tables in the 90’s this further boosted output. All systems are tailored/manufactured individually and specifically to meet customer requirements, from the company’s global headquarters and production facility in Beverungen, with two further production factories in Kretzschau and Satteldorf. The range can even be painted in customers own corporate colours, if so desired. For Steve Goble, taking the engineering excellence from nowhere in the UK to somewhere, with all steps in between having been learning curves, he takes great pride in the commitment of the UK team and working hard to make customers happy. As the reputation for excellence has grown so has the portfolio with diversification into fully automated loading, unloading for up and downstream manufacturers, x, y and z break out systems, sorting systems and more recently unique handling and storage solutions, as well as laser technology. With a range that is classed by customers as being ‘heavily engineered for longevity’ and a service support that ensures customers can meet demands, the HEGLA brand has grown into a market leading product, and this is reflected by the customer base. Essentially the market has recognized HEGLA for its innovation, reliability,
flexibility and quality guarantees all of which are difficult to match in the industry today. Steve Goble believes that the product range has grown from customer led challenges that have been resolved and consequently, inhouse manufacturing has played a key part in the company’s development and still does. Steve comments, “Flexibility is vital. If a customer asks a question we have to answer it. Being highly skilled engineers we have the ability to adapt products and this in turn helps to create new machines that meet new demands. We are specialist manufacturers not people who assemble products that are bought in. The ability to develop systems flexibly has made an even greater success of the company and its range.”
LEADING BY EXAMPLE These unique qualities offered by HEGLA give customers great reassurance with the team remaining in complete control of manufacturing, building each and every piece of equipment in-house to the highest standards. Across the industry HEGLA’s proficiency in automation and dedication to market needs has evolved into a leading global presence. The unique aspects of fast, in-house, tailored design incorporating bespoke factory layouts, combined with HEGLA’s commitment to quality care, benefits all sized customers. Many products within the range that are popular today, have been created from individual customer discussions with the machinery modified to cater for each one’s individual glass processing needs. Working with world renowned glass suppliers and modifying machinery accordingly to cater for specific types of glass which are becoming more diverse each year, has also helped to reinforce HEGLA’s prominent corporate position. In the UK for example, leading glass processors including Clayton Glass, Custom Glass, Anglian, Diamond Glass Dublin and many others, have installed HEGLA equipment which has enabled them to streamline production and further improve their own market position by increasing output and diversifying their portfolios considerably. On larger projects all installation specifications are carefully verified by skilled German engineers to ensure that the smallest detail has been evaluated and checked. This guarantees that glass can be brought onto the production floor in the most effective method and will reassure customers that the entire automated procedure works. Steve Goble, Managing Director at Hegla UK comments, “In the UK’s fifteen year history we have brought many, customer led innovations to the market. Currently, laminate is creating a stir, with legislation dictating that processors move towards its
“Going the extra mile for customers is not going to stop because of a political decision.” manufacture. These have extended the range to suit the demands and production needs of customers.” Looking to the future, Steve Goble is optimistic irrespective of any complications that Brexit may bring with it. He comments, “It costs the market far more to import finished products from the EU and we know now that there has been an acceptance that Brexit will happen. Customers appreciate the package as a whole that is available to them, not just the machinery but the skills, experience and support that they get which are guaranteed. Going the extra mile for customers is not going to stop because of a political decision.” HEGLA found a fundamental core arena with cutting and handling and it has remained focused to ensure that quality was never compromised. As a specialist manufacturer, the capabilities of the engineers has resulted in HEGLA leading the field for many years. Steve concludes, “The entire team dedicated and focused on staying ahead in the market , as such we will continue to take a progressive approach to the industry as it changes. No-one ever truly knows what the future holds, as there is always something just around the corner. However, there’s considerably more happy HEGLA customers than unhappy ones and I am a firm believer in a simple truth …let people form their opinion on the results achieved.” For more information on the HEGLA glass machinery range please call Steve Goble or Paul Gibbs on 01908 261933.
READER ENQUIRY NO: 1117/0070
November 2017 | www.glassnews.co.uk
TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
GQA QUALIFICATIONS LAUNCHES PROSPECTUS TO ATTRACT NEW ENTRANTS TO FENESTRATION INDUSTRY GQA Qualifications, the industry’s only qualifications writing and awarding body has launched an initiative to help attract new entrants to the Fenestration Industry. ‘Building Our Skills’ is aimed at those leaving full-time education and those who are looking to change careers, and will take the form of an industry prospectus to highlight the amazing amount of choice the Fenestration Industry can offer to those looking to join it. It will demonstrate both career progression pathways and potential financial rewards for those coming on board. GQA has been writing industry relevant qualifications for over 25 years; working through over 70 approved learning centres and an increasing number of practical hands-on training facilities it has been working to raise the levels of skills in the industry, promoting the initiative ‘Quality Through Qualifications’. Speaking about their work, and the launch of ‘Building Our Skills’ Chief Executive of GQA Qualifications Mick Clayton explained “We have been promoting the importance of those employed in the Fenestration industry having proper industry relevant qualifications to help them deliver better products and better service for those who buy the industry’s products for many years now. Our aim has been to get employers in the industry to embrace the benefits of delivering quality, through qualifications, and the fact is that a significant core of the best-known names in the industry’s do just that”. GQA Glass News Wembley Awork.pdf
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“I would safely say that the work-force currently employed in the industry is the most well qualified it has ever been, and that can only be a good thing. However, what has become more and more noticeable in recent years is that there is a lack of new people coming into the industry. When you consider that the average age of the industry employee is the highest it has ever been, and that there are a number of external factors potentially impacting the availability of a labour pool it is clear we need to do something”. “I know that there are many companies working individually to try and address this, and it something we have discussed many times without really finding the answer to the question, why do youngsters not see the Fenestration Industry as a career path of choice? Through discussions with stakeholders at all levels of the industry, and across all elements of the supply chain we have therefore committed to developing and delivering a prospectus to try and attract more young people, and to make them aware of the amazing career and financial choices available to them in a truly vibrant sector”. “We have already identified 15 career paths in the industry covering Installers and Production Operatives, Warehouse and Trade Counter personnel, those interested in PR and Marketing, Technical Design, Internal and External Sales, and many others. We want to attract the best young talent to our industry across every imaginable career path”. 22/09/2017
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“We have commenced a process to get 50 employers to join the ‘Building Our Skills’ campaign to paint the industry as a genuinely attractive place for people to make a career. We will continue to underpin this drive by promoting industry relevant qualifications and real practical training, and we are appealing to all those who share our belief that we can create an attraction strategy campaign to come and join us”. “The campaign will largely be on-line and will be promoted extensively to the outside world by social media, word of mouth and by those already attending jobs fairs and working with the educational sector. ‘Building Our Skills’ is designed to promote the industry and the career choices within it, and is there to give those working so hard to bring new young talent into the industry an additional attraction strategy document to support their efforts”.
“In return we will ask them to promote the campaign badge wherever possible – on their websites, email footers, literature and on their FIT Show and other exhibition stands, wherever they can, but without this being a problem to them if there are corporate guidelines which cannot be overcome in certain circumstances. We want to be practical and supportive and make the best of everyone’s endeavours however big or small”.
“What we want to do is to create an industry campaign which everybody feels they can promote without thinking that they are promoting a competitor. This is about the industry and we would encourage as many companies as possible to get involved”.
“We see this as a hugely exciting venture which, with the good-will of the industry will help us to communicate to the younger career seeking market what an amazing place ours is to work and the life-skills, the qualifications and financial rewards then can realise”.
“Those who want to join in and play a part in supporting ‘Building Our Skills’ will simply be asked to supply a single piece of marketing collateral – a video, a case study, a press release or indeed a personal journey which helps to explain how and when they joined the industry and what path their career has taken”.
“We want to make the Fenestration Industry the career path of choice for people at the outset of their working life”. More information www.buildingourskills. co.uk www.gqaqualifications.com. READER ENQUIRY NO: 1117/0071
Dozens of GQA qualified installers worked on the new Wembley Stadium. Where could a GQA qualification take you? Also, the only way to get a GQA CSCS Q-card for fenestration. C
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www.glassnews.co.uk | November 2017
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TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
EXCELLENCE AS STANDARD MARKETING SUPPORT SETS A NEW BENCHMARK Epwin Window Systems’ Excellence as Standard membership programme aims to set a new benchmark for quality at every stage of the industry. The quality of the marketing support that’s available via the programme demonstrates how seriously the company takes this commitment. Katie Leese, Excellence as Standard’s Programme Manager, said: “The marketing elements of Excellence as Standard reflect the results of our customer research and represent an industry-leading marketing support package.” Excellence as Standard offers a comprehensive suite of branded marketing material including brochures, POS items, sample bags, clothing, drop cards and advertising templates. What’s more, many items can be easily personalised with an installer’s logo, colours, contact details, images and text via the online portal to create a completely co-branded and professional image. Lead generation comes in several forms: Excellence as Standard-approved fabricators, homeowner ratings and reviews, Epwin brand websites, bespoke lead generation options and the Excellence as Standard website, www.excellenceas.co.uk. Every member has their own landing page on the EAS website which they can personalise and add their homeowner ratings and reviews. Installers looking to harness the power of the web even more will find support in the form
7 OUT OF 10 CONSUMERS CAN’T BE WRONG If you’re looking for a compelling sales advantage, how about this? 7 out of 10 consumers recognise the Swish brand. Gerald Allen, Swish’s Brand Manager, says: “Brand recognition like this is a fantastic advantage, as Swish fabricators and installers know. They also know that Swish is a brand that deserves its reputation.” of the Excellence as Standard dashboard. This gives installers complete visibility of all their leads, ratings, reviews and pay-per-click results so they can develop and leverage their online presence. And when member businesses need further support they’ll find it in the form of a dedicated brand manager who is focused on a member’s success and will be on hand to offer marketing advice and support. The marketing support is just one element of the Excellence as Standard programme because members also benefit from the market-leading products available from Epwin Window Systems’ core systems brands - Profile 22, Spectus and Swish, the Excellence Academy, partner benefits and the support team. In short, Excellence as Standard has everything that’s needed to become the name that consumers look for when they are researching new home improvement products. It’s why so many fabricators and installers are flocking to be part of the programme. For more information visit http://www.excellenceas.co.uk/ READER ENQUIRY NO: 1117/0073
NEW BROCHURE &
MARKETING SUITE FOR R7 Residence Collection, the innovative PVC-U systems company, has completed a new brochure and suite of marketing materials for its unique flush sash window Residence 7 (R7). The new overview brochure in a matt, contemporary finish includes stunning photography of project installations that showcase an array of colours and window styles. The stylish marketing support also includes an R7 colour swatch and palette, ‘Official Supplier’ sticker, hardware brochure, and separate homeowner case studies - all designed to fit together in a neat and professional pack so Residence’s installer network can sell the many benefits of R7 with ease.
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Swish is a British brand with a 40 year heritage. This means it has a level of experience and expertise that’s reflected in the product because Swish offers everything a homeowner is looking for. Swish windows have been approved by the Secured by Design scheme, the official UK Police flagship initiative that supports and promotes the principles of crime prevention through secure design and engineering. The system easily achieves the best A++ ratings and triple glazed frames can deliver a U-value of just 0.8. All products are easy to maintain and keep looking pristine. The range of 28 colours includes beautiful woodgrain effects, accent colours and on-trend shades. But aside from giving homeowners what they want and need, Swish also delivers for fabricators and installers. The system is easy to fabricate and simple to fit. An impressive range of ancillaries including baypoles, couplers, cills, add-ons and trims make it easy to complete perfectly fitting projects. The colour finishes have no minimum order, so they’re an option for every project. Then there’s the level of support offered by a brand known for its warm and friendly customer service. High quality sales support and literature provide the tools to help secure sales. There’s also the Excellence as Standard member programme, which aims to drive and promote excellence at every level of member businesses. Benefits include access to qualified leads, branded marketing materials, benefits from partners including FENSA, and learning and development options via the Excellence as Standard Academy. In short, if you’re hungry to achieve, Swish offers everything you and your customers are looking for. Tel: 0808 178 3040 www.swishwindows.co.uk
R7 new brochure and suite of marketing materials
R7 is designed to set the benchmark for PVC-U systems with mechanical joints or welding. With perfectly equal sightlines and flush inside and out, it’s opening up a new market for timber alternatives in high-end contemporary homes and self-builds, modern new builds and city apartments, and country cottages. Its seven chambers, and the extra 5mm its 75mm gives on the usual 70mm dimensions, results in superior thermal, acoustic, strength and security performance.
FrameXpress Ltd is delighted to announce that it has become a main sponsor of the National Fenestration Awards. With the company celebrating 20 years as a leading fabricator of windows, doors and conservatory products next year, this will also incorporate sponsorship of the 2017 Winners Event in April 2018. As a fabricator, FrameXpress has already been recognised by the independent Awards with a nomination for Fabricator of the Year 2017. Having then gone on to become a finalist in the category, this has led to very positive feedback from customers and suppliers, whilst also really boosting team morale. Managing Director, Mark Westbrook comments: “The NFAs have grown substantially since the initial launch five years ago, and it is evident that the whole event reflects the exceptionally high standards of the best in the industry. The decision to get involved with the initiative as sponsors has come along at the right time for us as a company. The accolades are held in high esteem and have become increasingly popular since being introduced, giving a very fair reflection of the high calibre quality, services and growth potential that the industry has to offer.” FrameXpress has remained a solid and stable constant over the last 20 years, in a sector that has had extremely turbulent times economically. Celebrating that successful milestone is something managing directors, Stuart Green and Mark Westbrook felt should be done in a focused industry arena which acknowledges excellence and has a commitment to setting new benchmarks. Stuart Green comments, “The NFAs lend real credibility as a whole to the industry by continually helping to raise standards. This is a fabulous way to celebrate success and to recognise companies committed to moving forward progressively.” Jason Grafton-Holt, co-founder of the NFAs, commented: “FrameXpress is a leading fabricator with a reputation for quality and reliability. We look forward to working with them throughout the campaign, and beyond!”
To expand your markets with Residence visit www.residencecollection.co.uk, call 01452 300 912 or follow @Residence9 on Twitter. READER ENQUIRY NO: 1117/0074
FRAMEXPRESS BECOMES A MAIN SPONSOR OF NATIONAL FENESTRATION AWARDS 2017 INTO 2018
Tel: 0121 352 0972 READER ENQUIRY NO: 1117/0075
READER ENQUIRY NO: 1117/0076
November 2017 | www.glassnews.co.uk
Connaught have been fabricating the Ultraframe system for over 15 years. That’s why we’re:
YOUR PROFESSIONAL CONSERVATORY ROOF SPECIALISTS... We can offer technical support, training and a full marketing package to help increase and develop your sales and more importantly increase your profits. Nobody knows the Ultraframe system better than us and we can offer a full back-up service to help you: • Bespoke Software available to our trade customers • Structural report for every roof • 2 Hour quotation turnaround • Professional support and advice from our expertly trained fabricators • On site assistance • Free delivery to site • Training for your installers • 7 Day turnaround
LivinRoom
New to our product range
Find out exactly how we can help. Call either Ritchie, David or Debbie on:
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let us give you a quote today. LivinROOF
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Probably the best prepped roof on the market - We do more so you do less! 1117/0077
Call 01709 710100 info@connaughtconservatories.co.uk
The Ultraframe Experts
www.glassnews.co.uk | November 2017
Fax: 01709 525262 Unit 3, Lloyd Street. Parkgate. Rotherham. S62 6JG www.connaughtroofs.com
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TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
REAL ALUMINIUM LIGHTS UP BATH DEVELOPMENT An extensive range of aluminium products from REAL Aluminium has brought style and luxury to an exclusive new property development on the edge of Bath. The selection of REAL Aluminium windows, doors and a lantern roof were chosen by Bristol-based installer Panoramic Ltd to complete the £multi-million scheme, which sits south of the River Avon and close to the outstanding Beechen Cliff Boys’ School. The developer – Annexe Ltd of Bath – bought the site and knocked down the bungalow that once stood there to make way for a stunning development of five three-storey townhouses. With an asking price of more than £1 million for each property, every single building component specified within the prestigious development needed to be contemporary, stylish and of the highest quality. Having finalised the designs with his architect, the developer approached Panoramic to supply all the windows and doors for the development. He was impressed with the crisp, clean lines of the REAL Aluminium range and knew that it would deliver the premium, high end finish he wanted. Just as importantly, REAL Aluminium’s characteristic slim sightlines would make the most of the incredible views across the valley from any vantage point. And crucially, REAL Aluminium is a reliable and rapid source of high quality products, which was vital for a project of this scale.
absolutely fundamental to the success of the design. With wide openings on each level to soak up the views, the windows and doors needed to create drama and add to the sense of space and light. “The developer examined REAL Aluminium and knew it was perfect for this scheme. He didn’t need to look at anything else. The expanse of glazing has connected each property to the outside vista, whilst the aluminium frames contrast beautifully with the cream render and grey cladding. This is a sensational development and it has generated a high level of interest in the region. With each of the five properties selling well before completion, it’s a dream project!” The development consists of four spacious terraced townhouses in one building and a separate three bedroomed property, which is located close by. High performing REAL Aluminium windows in RAL 7016 were installed throughout the four properties in the main building. To open up the large open-plan living area to the outside terrace and garden beyond, REAL
Aluminium bi-folding doors were fitted on the ground level of each home. REAL Aluminium sliding doors were specified for the middle level and French doors were chosen for the upper level. Ultra-modern glazed balconies were also installed on to these two levels to take advantage of the farreaching views. The design for the detached property incorporated REAL Aluminium windows, French doors, sliding doors and a lantern roof to bathe the large living area with light. This property stands close to a conservation area which protects the habitat of native bats and this posed an unusual challenge for Panoramic. The team had to integrate specially designed electric blinds in to all the doors to restrict the amount of artificial light emitted from the building to avoid disturbing the bats. Bringing the widest range of aluminium fenestration products within easy reach of the installer, REAL Aluminium is designed to eliminate the common pitfalls associated with the supply of aluminium to make sourcing aluminium as easy as buying PVC-u. REAL Aluminium delivers excellent service, short lead times, quality products, unmatched marketing and showroom support and comprehensive customer training days, giving installers all the tools they need to venture into aluminium. The REAL range of aluminium windows, bi-folding doors, sliding doors, French doors, residential doors, composite doors, lantern roofs and flat rooflights is manufactured
Steve Evans, Panoramic Ltd’s managing director, says: “It is essential to get every detail right on a project of this calibre and glass was
in a dedicated factory, which holds more than 100 miles of aluminium extrusions in stock in the four most popular colours. Lead times for REAL are much shorter than other aluminium fabricators at just two weeks. To find out more about the REAL Aluminium range, call 01453 826884 or visit www.realaluminium.co.uk. The website provides fast access to a wealth of information, including technical data, order forms and brochures which can be viewed and downloaded. REAL Aluminium has been named as finalist in two categories at the forthcoming G17 awards. The winners will be announced at the awards ceremony and gala dinner which will be held at the London Hilton on 17 November. Customade Group operates nationwide and employs 900 people in multiple manufacturing sites across the UK. The group includes Polyframe (PVC-u), REAL Aluminium (aluminium), Atlas Glazed Roof Solutions (glazed roofs), Virtuoso (composite and paneled doors), Hourglass Seal (sealed glass units), and Fineline Aluminium (specialist glazing). READER ENQUIRY NO: 1117/0078
HURST PLASTICS MARKS HULL CITY OF CULTURE WITH ‘THE HUMBER DOOR’ As Hull nears the end of an extraordinary year as ‘UK City of Culture 2017’, Hurst Plastics has unveiled a unique composite entrance door that pays tribute to one of the most prominent landmarks of the company’s home city.
Manufactured at Hurst Plastics’ dedicated factory in Hull, the door features a spectacular image of the Humber Bridge from local photographer Wendy Rowe, who lives in Hessle. The iconic 2220-metre long suspension bridge, which was given Grade I listed building status in July, was chosen by Hurst as a fitting subject for the door because it captures the heart of Hull as a thriving city port and vibrant cultural destination. The bridge also inspired the name for the one-off door – the Humber Door. The door was presented to Hull-based installer Yorkshire Windows and Doors, which has been a customer of Hurst Plastics for 20 years. The company will display the door in its showroom in Sutton Fields before handing it over to local charity Dove House Hospice. The hospice will auction the door at its annual Winter Ball, which takes place in November at The Country Park Inn in Hessle. The fundraising gala event hopes to raise £12,000 for the hospice.
Chris Hornby (left) of Yorkshire Windows and Doors with Mark Atkinson (right) from Hurst Plastics
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Mark Atkinson, Sales Director at Hurst Plastics, presented the door to Chris Hornby from Yorkshire Windows. Mark said: “This is a really special year for Hull and we just had to produce something that marked the occasion and honoured our famous bridge.
We have some clever technology that’s capable of reproducing any photograph onto glass and so the idea was borne to create a door with a dazzling image that really captures the essence of Hull. And here it is the Humber Door! “The finished door is remarkable and we’re proud to have created a real statement piece that’s like nothing else out there. And of course, we’re delighted to donate it to Dove House Hospice and to lend our support to a fantastic local charity. We certainly hope it opens the door to a bidding frenzy at the auction!” Chris Hornby, Managing Director of Yorkshire Windows and Doors, added: “It is a real privilege to be custodians of this magnificent door, which is a true celebration of Hull. I’m a Hull man and this year has been an incredibly proud year for the people of Hull as UK City of Culture. I’m very pleased that the door will also help to raise money for Dove House Hospice. I have personal experience of the hospice and it’s a wonderful place.” The Humber Door was created in a halfglazed design to dedicate as much glazing as possible to the image of the bridge. It was made in one of Hurst’s most popular
contemporary colours – Anthracite Grey – and features a complementary chrome handle and letterplate. Hurst Plastics is the only composite door manufacturer in the UK to offer digital printing direct on to glass. Installers can take a customer’s favourite photograph and reproduce it on to glass to create a completely bespoke glass design for their front door. No longer confined to the standard glass designs which are widely offered on doors, homeowners can now have a truly personal entrance for their home. The Hurst composite door is one of the best performing composite doors on the market and is guaranteed to provide the highest levels of security. For more information on the range of Hurst composite doors or Hurst’s digital printing service, please contact Hurst Plastics on 01482 790790 or visit www.hurst-plastics.co.uk. The Dove House Hospice winter ball takes place on 25 November at The Country Park Inn in Hessle. For more information and to book tickets, visit: www.dovehouse.org.uk/ball. READER ENQUIRY NO: 1117/0079
November 2017 | www.glassnews.co.uk
1117/0080
Flat Rooflight System
bringing light into living
Contemporary but practical our Flat Rooflight system is designed to meet the needs of the modern building using environmentally friendly materials delivering superior aesthetics creating crisp clean lines. The system has been designed to allow glass to be removed in the event of double glazed unit failure.
Fixed (standard or walk-on) Perfect for any home or office allowing natural light to flow freely throughout the building through the roof. Fully thermally efficient and secure it is the perfect way to create a pleasant environment in which to work, rest or play. Standard or walk-on options available.
Ventilation Designed to allow a source of ventilation into your home. Our Ventilation version opens up to 360mm to enable air to filter into any room using fully concealed chain drive actuators to create an airy and light living space.
Egress Ideal for any office, school or hotel that may require an alternative means of egress for maintenance purposes. With built in gas springs and espagnolet locking, the rooflight is designed to open up to a 70 degree angle allowing access to the rooftop if required.
www.kestrelaluminium.co.uk T: 0121 333 3575 F: 0121 333 5335 E: info@kestrelaluminium.co.uk www.glassnews.co.uk | November 2017
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1117/0081
Bristol Office: 502 Worle Park Way Weston-super-Mare Bristol BS22 6WA 52
London Office: Golden Cross House 8 Duncannon Street London WC2N 4JF
November 2017 | www.glassnews.co.uk April 2017 (Px) Up Your Marketing Game DPS.indd All Pages
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TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
UK LEADING MANUFACTURER SET TO OPEN ANOTHER NEW FACTORY In what marks another major investment, one of the UK’s fastest growing fabricators has opened its third factory. The TWR Group’s acquisition of its new 17,000-sq. ft. factory comes only one year after the company opened its 25,000-sq. ft. premises in Peterlee. The latest factory - which is next door to its HQ in Peterlee - has been acquired by TWR to house production of its recently launched eternAL bi-fold door, a popular system aimed at helping installers capitalise on demand for premium aluminium systems. The factory will also be used to house the production of the dual-colour production facility, which will be operational from January 2018. eternAL offers superior aesthetics and excellent security, as well as market leading weather performance. The doors can be installed in domestic and commercial projects and are designed with installers in mind to help them complete jobs quickly and efficiently.
TWR is currently manufacturing around 85 bi-folding doors per week; and company founder and Managing Director Terry Richardson says the new factory will kick production into overdrive. He comments: “The new factory represents another milestone in the group’s history and is a product of the success we are having as a company. It’s amazing to think that only a year ago we opened our second factory and now here we are with another major investment. We have big plans and anticipate more growth and investment in the coming months and years.” The new factory follows the roll-out of several new products and investments over the past 12 months. Last year TWR brought Stratus Roofs and Warmcore to market. The company also invested in a state-of-theart colour facility – which enables customers to receive dual-coloured aluminium bifolding doors record fast lead times. When opened, the factory will become TWR’s third manufacturing site, joining the existing 25,000 sq. ft. factory in Peterlee and its longstanding and original factory in Sunderland, where TWR manufactures REHAU PVCu windows and doors, Stratus aluminium lantern roofs and Warmcore. For more information please call 0191 565 2200 or email info@twrbifolds.co.uk.
L2R Laura, Terry & Helen Richardson
READER ENQUIRY NO: 1117/0082
SOUTH CHESHIRE GLASS USES SPECTUS ELITE 70 FRAMES TO CREATE CHARACTERFUL SHOWPIECE HOME Trade and retail installer South Cheshire Glass recently had the opportunity to demonstrate its quality and expertise in a charming property near Nantwich in Cheshire. Graham Saunders, South Cheshire’s General Manager, takes up the story: “Our customers had a delightful property but they wanted to replace the windows and doors to take the aesthetics to the next level as well as improve thermal efficiency and security.” South Cheshire Glass is a Universal Trade Frames’ customer and a member of Spectus’ Excellence as Standard installer programme. They knew that Spectus products could deliver what was needed. Graham says: “We used the Elite 70 system throughout the project. The requirements included casement windows, circular frames, French doors and door combination frames and we used Golden Oak and Chartwell finishes from the Spectrum colour range. Around 40 windows and 15 doors were replaced.” The windows and doors were part of a wider refurbishment programme and installation took place in phases over the course of a year, with separate elevations completed at each visit. While the requirements of the project might have been daunting to some, South Cheshire Glass’s experience and expertise were invaluable in this case. “We’ve been in
business for over 40 years, so we have a great deal of knowledge,” says Graham. “Our partnership with Universal and Spectus means we supply quality products. We monitor our supply chains closely to ensure everything is on track and our teams of fitters are able to think on their feet during installation to ensure everything goes to plan. It meant everything ran smoothly as we would expect it to.” Graham concludes: “Our customers had a charming property to start with but by working closely with them from beginning to end and understanding their needs we have helped them create a stunning showpiece home.” South Cheshire Glass installs the Elite 70 system, the market leading Vertical Slider and the flush casement system. The company supplies domestic customers throughout South Cheshire and also has a trade counter for trade sales and service. The company has a reputation for outstanding customer service that has helped it become one of the most trusted names in the area. Tel: 0808 178 3370 – www.spectus.co.uk READER ENQUIRY NO: 1117/0084
NEW SOLIDOR #STYLEMAKEOVER VIDEOS HIGH RATINGS FOR DECEUNINCK A new series of consumer ‘makeover’ videos from Solidor is designed to help installers sell by showing homeowners just what a difference a new door can make. The leading composite door manufacturer has commissioned a series of professional videos of makeovers on real homes, hosted by property developer/vlogger and TV presenter Georgina Burnett. The first video is now available to view on the SolidorLtd Youtube channel:
http://youtu.be/v2kXVrV6YQ. Georgina interviews homeowner Elaine, who wants a replacement for her old 28mm PVC-U white panel door. On closer inspection the door proves to have a number of problems, including a tatty handle with pitting problems, seals coming away from the corners and a ‘knackered’ lock strip. Moreover, the cylinder takes just 5 seconds to snap with mole grips! The homeowner chooses a new Offset French door from Solidor’s Italia range as it needs to open out fully to
allow access for her daughter, who uses a wheelchair, and goes out for the day while the installation team work. On her return, she’s delighted with her front door: the Brescia in Chartwell Green with chrome fittings and Matrix glass. Meanwhile, the presenter highlights key features and benefits – for example, the Ultion 3* cylinder and £1,000 homeowner guarantee. Gareth Bussson, Solidor Group’s Head of Sales and Marketing comments: “The series is designed to generate leads for Solidor installers and help them sell, so they can show homeowners real-life case studies. We – and Georgina – are tweeting about it already using the hashtag ‘Solidor #StyleMakeover’ and have had a fantastic response from customers.” Tel: 0845 485 6153 www.solidor.co.uk
Solidor’s new #StyleMakeover videos with TV presenter Georgina Burnett
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READER ENQUIRY NO: 1117/0083
ACCORDING TO INDEPENDENT SURVEY
Not one to rest on its laurels, following on from the announcement of increased sales, Deceuninck recently commissioned an independent agency to conduct a customer satisfaction survey. The results are in and the company is performing well with the highest ratings coming from products that meet industry standards, on time deliveries, customer service support, products’ appearance and features, product quality and electronic ordering. Rob McGlennon of Deceuninck reveals more details from the survey: “What’s clear from this latest survey is that Deceuninck customers are quality conscious and keen to stay ahead of industry standards – these
are among the attributes they rated the most important. These are also areas we scored well in. Significant improvement was reported in working relationships, something we have consciously been working hard to further improve in 2017, as well as marketing support and manufacturer training on new products. We were particularly pleased too that our smaller fabricators gave us some of our highest ratings, many of which were a big improvement compared with our 2016 results. Of course, there is always room for improvement and we have already put measures in place to improve our lower scoring areas. “Deceuninck has always been a business built on relationships but never has this been more of a focus than it has this year. We are proud of the progress we have made but never want to rest on our laurels which is why we will continue to ask for honest feedback from customers, and more importantly, continue to act on that feedback to ensure we truly give our customers what they need, when they need it.” Contact Carol Hearn on 01249 816969 to find out more about Deceuninck. READER ENQUIRY NO: 1117/0085
November 2017 | www.glassnews.co.uk
TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
GLEVUM CROWNED GLOUCESTERSHIRE
BUSINESS OF THE YEAR
Glevum, the Gloucestershire based window, door and conservatory installer has won the prestigious Business of the Year Award in the Gloucestershire Business Awards run by Trinity Mirror.
Gary Jones commented: "We are absolutely delighted to have been crowned Business of the Year. We had our best year ever last year. This was largely down to the hundreds of people who chose Glevum for their new windows, doors or conservatories. It means everything to us when people entrust us with what is a very important purchase to them. All of this of course would not be possible without the efforts and dedication of our staff, who I would like to dedicate this award to".
Gary Jones received the award in front of nearly 1,000 people at the Awards Dinner which was held at Cheltenham Racecourse. The Gloucestershire Business Awards is the biggest set of regional business awards in the country and the Business of the Year category is the most coveted of the awards.
Glevum was started in Gloucester by Gary Jones in 1984, since which it has improved over 40,000 peoples’ homes. The firm hit national headlines in the 1990’s with its marketing campaign “The Class behind the Glass”, which featured Melinda Messenger and helped launch her career. The
Gary Jones being presented with the Business of the Year Award is supplied with this release. It shows left Tim Watkins, Managing Partner of the Award sponsors, Randall & Payne and right Gary Jones.
www.glassnews.co.uk | November 2017
firm is no stranger to awards having previously won the UK Conservatory Company of the Year Award, New Build Conservatory Company of the Year and Gary himself picked up a Young Businessman of the Year Award.
Glevum based near Newnham on Severn, install high quality UPVC windows, doors and conservatories for homeowners in Gloucestershire and the surrounding counties. Glevum also install windows, doors and conservatories for new house builders across the country, including David Wilson, Taylor Wimpey, Persimmon and Croudace.
READER ENQUIRY NO: 1117/0086
55
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The UK’s Leading Glass & Glazing Newspaper
SPECTUS FABRICATOR DUNGANNON CELEBRATES 30 YEARS IN BUSINESS
SOLARFRAME PARTNERS WITH MILA ON ADQ AND MUCH MORE
Trade fabricator Dungannon Window Company is celebrating 30 years in business this year and Spectus, which has been part of the Dungannon story for the past 20 years, was keen to celebrate the achievement. Carmen Velilla, Spectus Brand Manager, said: “We’re delighted to see one of our longest-standing customers celebrating such a milestone anniversary. Dungannon is one of the UK’s most respected fabricators of our market-leading Vertical Slider.”
SolarFrame, based in Rotherham, is one of the first fabricators to take advantage of Mila’s new initiative to create a library of test data for customers who want to be able to meet the demands of Approved Document Q in the new build market.
Dungannon fabricates the Spectus Vertical Slider under the Eurosash brand name and the status and expertise of Dungannon is reflected in the part it has played in the history of the market-leading vertical slider. It was recently the first company in the UK to achieve a BFRC A++ energy rated vertical slider, something it achieved using the Spectus Vertical Slider. It was a development that built on previous achievements – Dungannon developed the 12-part sealing system for the Spectus VS in 2009, something that helped it to be the first Spectus fabricator to produce a BFRC A rated vertical slider. Other notable developments include being the first Spectus company to use the cream foiled profile – an early indication of how popular colour would become. Dungannon fabricates around 300 frames a week from its 20,000 square foot manufacturing plant in County Tyrone, Northern Ireland and is a leading fabricator in Great Britain and Ireland for domestic and commercial contracts. Alongside the Spectus Vertical Slider they also fabricate the Spectus Elite 70, Casement and Tilt & Turn windows plus the Flush Casement, Flush Tilt & Turn systems and the residential door. While the company is busy celebrating its milestone anniversary, it’s also planning the next phase in its history. Its premises recently underwent expansion, something that included investment of £750,000 in new machinery to take product quality to an even higher level, and a new showroom is planned to help its customers grow their businesses. Spectus is a systems house renowned for building longstanding relationships with its customers and this is something that is perfectly in evidence in its relationship with Dungannon. What’s also clear is that such relationships deliver benefits to both companies – as well as the wider market. Tel: 0808 178 3370 - www.spectus.co.uk
Mila has invested in an ongoing programme to carry out the PAS24 security testing required for ADQ on windows and doors in a range of different profile systems and with a number of different hardware combinations. This growing bank of test data is now available to be cascaded down to Mila customers like SolarFrame, giving them a simple and cost effective route to ADQ compliance. As a Eurocell fabricator, SolarFrame is using the data generated from Mila’s successful tests on Eurocell’s LogiK profiles with hardware from Mila’s ProSecure and ProLinea ranges. As long as SolarFrame’s windows and doors match one of the specifications tested by Mila, then it can be assured that its products will fully comply. This is a huge advantage for a company like SolarFrame which is supplying into the new build market directly and to trade customers who are working on new build projects. It is the latest example of the long term partnership between Mila and SolarFrame which has existed since the fabricator was founded by Managing Director Steve Taylor in 2009. Steve says he chose Mila at the outset as SolarFrame’s hardware supplier because of its proven reputation for quality, and the integrity and commitment of the team led by Richard Gyde. Eight years on, Mila continues to supply all of SolarFrame’s hardware requirements. Steve Taylor says: “I know there are probably suppliers out there who are marginally cheaper than Mila, but for us, quality, reliability and customer service matter more than a few pence on a window handle.
HAZLEMERE WINDOWS INVESTMENT IS UNVEILED
Hazlemere Window Company Ltd has announced the official re-opening weekend of its state-of-the-art Hertfordshire showroom, which has been the subject of major investment and refurbishment over the past three months.
“We know that Mila’s product quality is always guaranteed and that they will never let us down on supply or deliveries - our line OTIF for example, is currently 99.1%. We are a regional fabricator serving the needs of customers within a 25-30 mile radius of Rotherham. With this sort of business model, it is reputation which matters, whether that is in the retail sector where we do around 25% of our business, or in the trade sector which accounts for the rest. We simply can’t afford for our reputation to be tarnished in any way, so we always choose suppliers like Mila who we know we can rely on all the time.” Mila’s relationship with SolarFrame goes back to Richard Gyde and Steve Taylor’s shared background in the industry, but it is now very much a team effort with Mila’s Area Sales Manager Steve Bettley, Key Account Manager Julie Holmes, and Technical Manager Strafford Cooke all playing their part in supporting the fabricator. As well as the ADQ testing initiative, this includes introducing new products, advising on hardware do’s and don’ts and investing time learning about SolarFrame’s ongoing plans so that the products supplied keep pace with their objectives. Richard Gyde added: “SolarFrame buys virtually 100% of its hardware from Mila, but we are never complacent about our relationship with them. We are constantly looking for ways to improve and add value to their business and our investment in PAS24 testing for ADQ is just the latest example of that.” Further details are at: www.mila.co.uk and www.solarframe.co.uk.
Taking place on Saturday 30th September and Sunday 1st of October, Hazlemere will be marking the grand unveiling of its newly renovated showroom in Welwyn City Garden, Hertfordshire with a variety of special offers including £500 voucher towards a new conservatory, up to 30% off selected UPVC products and a free prize draw to win an iPad Air. The Conservatory Outlet Network installer, Hazlemere Window Company moved into Welwyn Garden City on 18th November 2013. Last renovated in 2014, the site has now received a further major upgrade, with the conversion of the existing upstairs offices into a dedicated windows showroom and bespoke window design studio. Customers are now welcomed to a much larger home improvement showroom that contains an even bigger choice of bespoke window, door, conservatory, Roofline, orangery and roof lantern light options. Hazlemere is the latest in a long line of Conservatory Outlet retail partners to announce the opening of a new or refurbished showroom in 2017, marking the 5th in the network already this year. Conservatory Outlet Business Development Director, Andy Miller commented “We’re extremely pleased to see the new Hazlemere showroom is ready for launch. The refurbishment not only sets Hazlemere up for future developments but enables customers in the region to see a huge selection of material finishes, window and door types, colour options and many different glass extension lifestyle designs all under one roof. We’re really proud to have this new addition to the network. I would encourage anyone considering home improvements to pay the Hazlemere team a visit!” The Hazlemere team are also hosting a prelaunch event on Friday 29th September, raising funds for Macmillan World’s Biggest Coffee Morning. Suppliers, neighbouring businesses and customers are all welcome 11am-2pm. Full showroom address: Unit 10 Mundells Industrial Centre, Little Mundells, Welwyn Garden City, AL7 1EW. For more details please visit: http://www. hazlemere.co.uk/showrooms/welwyn-gardencity-showroom/
READER ENQUIRY NO: 1117/0087
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READER ENQUIRY NO: 1117/0088
READER ENQUIRY NO: 1117/0089
November 2017 | www.glassnews.co.uk
1117/0090
Impossibly effortless
Introducing the new Luminia F82 bi-fold door. Everything about the Luminia F82 has been developed with homeowner needs and ease of use front of mind. Exclusively available through our network of Luminia Select Partners, the system is designed with heavy duty slim stainless-steel rollers as standard and the all new unique ush contemporary hardware provides ease of operation, removing the need for any additional unsightly handles. The Luminia F82. Innovation, not imitation.
Visit F82.aluk.com to discover more.
Experts in Aluminium www.glassnews.co.uk | November 2017
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BEHIND THE SCENES AT CONSERVATORY OUTLET
GLAZERITE GROWS AGAIN WITH DEDICATED ‘SPECIALS’ FACTORY
Wakefield based fabricator, Conservatory Outlet has released a short promotional video revealing a behind the scenes look at how the Yorkshire plant manufactures some of the most innovative high-quality windows, doors and living spaces on the market.
The Glazerite UK Group has completed the latest phase of its ambitious expansion programme with a major step-up to a 30,000 sq ft Special Products plant, with plans already underway for the next phase.
The first in a series of planned videos, the three-minute film shows the journey of a product from the point of order with a Conservatory Outlet retailer right through to dispatch, emphasising the craftsmanship and attention to detail that goes into every element of manufacture. Viewers will see a glimpse of Conservatory Outlet’s ordering and design processes, as well as an insight into its quality control, customer services and transport departments. Also highlighted is the company’s commitment to invest in the latest technology such as its state-of-the-art cutting centre and its most recent purchase – the SV800 machine that removes weld sprue for a superior finish. The video was filmed on-site in the working factory, with staff carrying out their daily roles, and also includes footage of real installations from around the UK delivered by its Network of retail partners. Conservatory Outlet has planned further videos to be created in the coming months including, “Being part of the Conservatory Outlet Network”, and a sequel for the manufacturing process video which will enable each retail partner the exclusive opportunity to show off their own services, showrooms and installations locally.
Tom Oliver, Managing Director at James Oliver Conservatories (part of the Conservatory Outlet Network of retailers), said “This latest video is a powerful tool for us to be able to show our customers exactly where their products will come from. This is a real asset for us in the selling process, which alongside our exceptional product guarantee highlights the quality products and service we have on offer. “We have just finished filming for our own showroom video which will follow on from this, showcasing the James Oliver brand locally, we can’t wait to see the end cut” Conservatory Outlet Managing Director Mick Giscombe added “Being ‘made in the UK’ is an important product feature for many homeowners looking to invest in home improvements. Customers like to know where they are buying from and that they can trust the source. Our products are only available through one of our 24 approved retail partners, simply because they’re as passionate about delivering an excellent service as we are. We manufacture to exceptional standards and we’re extremely proud of the care and attention to detail that goes into our products, it’s great that we can now share this for all to see.” READER ENQUIRY NO: 1117/0091
The company’s acclaimed Vertical Sliders, Residence Collection products and the VEKA Imagine bi-fold, patio and flush doors will all be made in the purpose-equipped factory by a specially-trained fabrication team with its own dedicated management and Quality Control systems. The new unit, close to Glazerite’s Wellingborough HQ, is more than twice the size of its original Specials factory opened in 2014 and gives further capacity for the group’s ever-growing range of niche, premium and specialist windows and doors. “These are all specialist products,” said Group Director Jason Thompson, “So they deserve specialist attention, both in the technology of the manufacturing processes and in the skills of the people involved at all levels. The fact that we have outgrown the original Specials factory in less than three years shows how not only the range but also the volume of demand for these products has grown in that short time. By adding this very spacious new factory, we are not only showing our commitment to the future growth of these products but also adding ample capacity to give the same attention to whatever future trends have yet to emerge.” The launch of the new unit also gives Glazerite a fourth specific production centre, along with Halo fabrication at Glazerite East, the former
City Beads factory in Peterborough acquired by the Group last year, and its mainstream VEKA production at Wellingborough and Bolton. Jason explained the philosophy behind the move: “We offer one of the most comprehensive product ranges available anywhere but our customers deserve more than just a Jack-ofall-trades. On the other hand, some specialist fabricators have a very limited product offering. Now, with the three separate centres, each with its own dedicated skills and production lines, we can offer three distinct centres of expertise all from a single buying point.” The second phase of development at the Wellingborough site, which will include a showroom and training facility as well as a trade counter to serve its local customer base, is due to be completed early in 2018. The Glazerite UK Group is VEKA’s largest trade fabricator in the UK and a long-standing Network VEKA member. It offers a fully nationwide service based on manufacturing units in Northants, Peterborough and Greater Manchester as well as its South West distribution hub in Bristol serving South Wales and The West of England. www.glazeritewindows.co.uk READER ENQUIRY NO: 1117/0092
AVERY DENNISON MAKES CAPITAL INVESTMENT IN LIQUID CRYSTAL SPECIALTY FILMS DEVELOPER GAUZY Avery Dennison Corporation (NYSE:AVY), a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials, has made an investment in Gauzy, an Israeli-based developer and manufacturer of liquidcrystal-based materials, films, applications and solutions for a variety of end markets including construction, automotive, consumer electronics, home appliances, the solar industry and more. Based in Tel Aviv, Israel, Gauzy has successfully commercialized several initial “smart glass” products, including an embedded switchable window film that can alternate from clear and frosted with the touch of a button. Gauzy is the only provider that offers a fully warranted, integrated solution that includes window films, hardware controllers for film operation and
preservation, and complete certification and training with verification tools for worldwide partners. The film is currently used in architectural applications and is under evaluation for automotive applications. Avery Dennison’s Hanita business division, which manufactures specialty films for a number of industrial and commercial applications, has established an agreement with Gauzy to collaborate on the development and marketing of a retrofit version of Gauzy’s switchable window film, which would add to Avery Dennison’s window film product portfolio. Avery Dennison Hanita has identified opportunities in the architecture and retail segments for these solutions. The two companies anticipate further product opportunities will emerge from their
“We are delighted to be working with the innovators at Gauzy on the continuing development and expansion of their exciting switchable film technology.” 58
collaborative efforts in the automotive industry. “We are delighted to be working with the innovators at Gauzy on the continuing development and expansion of their exciting switchable film technology,” said Georges Gravanis, president of Avery Dennison’s Label and Graphic Materials business group. “We also look forward to leveraging both our organizations’ expertise to drive innovation in specialty films and develop new applications and sales channels for these versatile materials.” “This marks an important and outstanding milestone for Gauzy. We look forward to working with Avery Dennison as we advance our R&D capabilities to create innovative new products. As a strategic investor, Avery Dennison will significantly elevate our distribution network with their extensive reach in the retrofit market,” said Eyal Peso, CEO and co-founder of Gauzy. READER ENQUIRY NO: 1117/0093
November 2017 | www.glassnews.co.uk
1117/0094
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SELECTA SYSTEMS
– SERVICE, SUPPORT & SATISFACTION Being the only independently owned and family run PVCu window and door profile system supplier in the UK, and being able to provide fabricators with a personal service and support package, are differentiating qualities of which are seeing the fastest growing PVCu extrusion company, Selecta Systems, reaping the dividends. Sales Director, Andy Green, believes that fabricators are looking for more than just a faceless, impersonal and almost robotic window and door system supplier. Andy explains how recent conversations with potential and newly converted fabricators have transpired and demonstrate how Selecta have got the edge when it comes to providing that personal service and support. “There seems to be a common theme amongst fabricators concerns and reasons for moving window and door system suppliers. Service and support, or the lack of, gets spouted out time and time again. From not being informed of shortages on deliveries to attempting to speak to someone whom can deal with the issue, only to be passed from
not responded to at all. They love Selecta, all because we did the simplest things, answering their requests in a reasonable timescale and helping their business.” “As a team at Selecta, we work closely together and from that initial meeting with a fabricator, we look at developing a partnership. People buy off people and knowing that business relationships are a key aspect for many companies, we as a team have a firm set of traditional ‘family values’. It’s not just about supplying a quality window and door system, but also about providing a service and support package that works for those customers. This is an area where we as a business pride ourselves, where customers can talk to the ‘doers’ within Selecta, not just a random customer service person or an automated ticket vending machine awaiting a call back when it’s convenient to them to reply! Being the unique business that we are allows ourselves to be far more flexible than the competition in terms of our service and support.” Andy Green, Sales Director
pillar to post with no one understanding or resolving the issue or being given a ticket number like a customer at a meat counter and told to wait!” “The personal touch seems to have disappeared and replaced by faceless, robotic systems or customer services departments with no idea of your business with requests or issues then batted around two, three or four
different people and/or departments, with even the simplest of requests or requirements ignored or forgotten. I recall one new customer being over the moon because we responded to a few emails within just a few minutes of receiving them and they were flabbergasted by the quick response and action. They commented that it usually takes 2-3 weeks for a simple marketing request from their previous supplier or they were
“At Selecta we have a strong ethos and sense of purpose. Service, Support and Satisfaction are at the heart of our business and these traditional values have been instrumental in crafting our identity and our sense of purpose. These values are reflected in everything we do and with which we have been long associated, with which we’ve been synonymous. We as a team, or family as we like to be referred to, work very hard to maintain these values and it’s something we are very proud of.” “Combined with our excellent and versatile Advance 70 System, the industry is readily embracing a Selecta renaissance as more fabricators choose the Advance 70 System as their preferred window and door profile system and become ‘part of the family’.” If you are looking for a window and door system supplier that can service and support your business or require further information, then contact Selecta on 0121 325 2100, email marketing@selectasystems.com or visit www.selectasystems.com. Written by Mark Walker, Marketing Manager, Selecta Systems
READER ENQUIRY NO: 1117/0096
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www.glassnews.co.uk | November 2017
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GAP TAKES BIG STRIDES
FORWARD FOLLOWING ACQUISITION Following GAP’s announcement in August of the acquisition of SIG Building Plastics & Windows, the company has been working non-stop to welcome all their new team members and customers on board.
No sooner had the ink dried on the dotted line that the GAP Directors were hitting the road visiting all 66 new depots and team members, from Inverness to Isle of Wight and everywhere in-between.
“We’ve been hugely impressed so far by the knowledge and talent of our new team, together with their desire to grasp this unique chance. We’ve also been taken aback by the size of opportunity this deal has presented GAP.” The team at GAP prides itself on ensuring all staff feel part of the family and the information gained will help shape the integration strategy. Simon Bird, GAP’s Joint Founder commented: “We’ve been hugely impressed so far by the knowledge and talent of our new team, together with their desire to grasp this unique chance. We’ve also been taken aback by the size of opportunity this deal has presented GAP. “The quality of the team that has joined, together with the strategic locations of the new depots, has provided GAP a game changing opportunity to become the number one manufacturer and distributor of PVC-U building products for quality, service and choice.” Whilst planning and preparation started well in advance of the deal, further investment has continued in logistics and manufacturing to ensure the new combined network of 112 depots can provide customers with what they need when they need it, from small traders to national house builders. Phase one of the integration involves the new depots benefitting from a mini makeover, new signage and team workwear. The scale of the change is illustrated by the huge workwear order placed by GAP for 805 T-Shirts, 805 Polo Shirts, 270 Jackets, 532 Jumpers, 330 Hoodies, 810 Pairs of Trousers and 390 Pairs of Shorts. Stock is also being switched at the depots to offer customers the wide range of colours and styles available through GAP’s own brand of roofline products; Homeline. Charles Greensmith, GAP’s Joint Founder added “This continues to be a very busy yet exciting time for all involved. We’ve got big challenges ahead, but we’re making great strides together. “Over the coming months we’ll do everything we can to make our new team members and customers feel part of GAP.”
GAP Preston following mini makeover.
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READER ENQUIRY NO: 1117/0098
November 2017 | www.glassnews.co.uk
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FOUR NFA SHORTLISINGS FOR CUSTOMADE GROUP Celebrations have been taking place at Customade Group as it toasts being named finalist in an incredible four categories in the National Fenestration Awards.
The group’s product portfolio now spans across PVC-u and aluminium windows and doors, composite doors, aluminium glazed roof products, sealed glass units and specialist glazing.
Four divisions within the group are up for gongs in the annual independent awards. Atlas Glazed Roof Solutions – the creator of the UK’s finest collection of glazed roof products – is finalist in the ‘Conservatory Roof Fabricator’ category, whilst leading composite door and PVCu door panel manufacturer Virtuoso has reached the shortlist in the ‘Composite and Panelled Doors category’.
Claire Miller, Customade Group’s marketing director, says: “We’re absolutely delighted to be named as quadruple finalists. It’s a fantastic achievement for Customade Group and real industry recognition for the quality of our brands and the amazing teams behind them. These awards are the perfect round-off to a terrific year for the group and we’re looking forward to finding out who the winners are in December.”
Polyframe – the UK’s largest fabricator of PVCu windows, doors and conservatories – has been named as finalist in the ‘Fabricator/ Manufacturer’ category and is the only fabricator on the shortlist to offer five PVCu systems. The industry defining aluminium brand REAL Aluminium is hoping to maintain its title of ‘Aluminium Company’ having won the award last year. The multiple nominations highlight the unmatched capabilities of the recently enhanced Customade Group, which merged with Polyframe earlier this year.
Voting is now open to everyone and the finalists with the most votes will be announced in early December. Visit the NFA website – www. fenestrationawards.co.uk – to place your vote. Delivering industry-leading products and brands, the full-service Customade Group serves the entire fenestration industry and is able to satisfy virtually any requirement a customer may have. Customade Group has recently invested £1.3 million to increase groupwide capacity, upgrade machinery, improve
FAST-GROWING FABRICATOR INVESTS IN UK ‘INDUSTRY FIRST’ A fast-growing manufacturer of windows and doors has invested in what is understood to be a UK industry first. Following the opening of its third factory in August this year, the TWR Group has recently invested in a pioneering Modula lift and storage system; and is the first UK based glass and glazing company to do so.
efficiencies and develop an unrivalled support package for customers. Customade Group operates nationwide and employs 900 people in multiple manufacturing sites across the UK. The group includes Polyframe (PVCu), REAL Aluminium (aluminium), Atlas Glazed Roof Solutions (glazed roofs), Virtuoso (composite and PVCu paneled doors), Hourglass (sealed glass units) and Fineline Aluminium (specialist glazing). Customade Group is a Main Event Sponsor at the G17 awards, which will be held at the London Hilton on 17 November. To find out more about Customade Group and its range of products, call 01453 826884 or visit thecustomadegroup.co.uk.
The Modula system is an automated storage and picking solution that has been built bespoke to TWR’s requirements. Typically, the system is found in sectors as diverse as healthcare, oil and gas, and automotive. The Modula system installed at TWR is seven metres high and stores hundreds of products which can be accessed easily and efficiently by authorised personnel. John Farren is General Manager of the UK branch of Modula Storage Solutions Ltd and discusses the advantages TWR will see from installing the automated vertical storage system. He comments: “As well as increasing a company’s efficiency, our products also mean a reduced risk of injuries for employees who will not have to ascend ladders or stairs to retrieve potentially heavy products from shelves. Our systems also improve stock accuracy which help business owners keep track of their supplies. “Last year alone we sold 1500 of our vertical storage systems worldwide and we work hard
Modula lift and storage system
to provide customers with machines which are perfectly suited to their needs. In the past, we have produced lifts which can reach over 14 metres high. Ultimately, the system will speed up production at TWR, increase efficiency and minimise stock loss.” TWR’s investment in the pioneering system is another bold move by the Peterlee based business and could pave the way for more companies to follow suit. Terry Richardson, Managing Director and founder of TWR, comments: “We’re already seeing the benefits of having invested in a Modula lift system and we anticipate that it will prove to be a huge asset to our business in the coming years. “It has freed up a huge amount of space in our factory which will allow us to invest in other new products and systems going forward. Everything we do here at TWR is about being world-class and pioneering – the resources we have at our disposal are market-leading.” The TWR Group is one of the UK’s leading aluminium and PVC-u trade fabricators and suppliers, boasting a huge selection of products including bi-folding doors, WarmCore products, and aluminium lantern roof windows. For more information please call 0191 565 2200 or email info@twrbifolds.co.uk.
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LINIAR ROOFLINE RANGE AVAILABLE FROM TRAVIS PERKINS Clear communication and a willingness to work together has led to the successful launch of Liniar’s roofline range in 130 Travis Perkins branches in South Wales and the South West – which is set to rise to up to 400 across the UK in the near future.
and how all the departments and teams work together to make Liniar a world class systems house!Everything that we’ve asked for, Liniar has delivered. The first roll out has been so successful that we are reviewing further and hope to roll out in up to 400 branches.”
Originally formed in 1797, Travis Perkins is one of the UK's largest builders' merchants, supplying over 19,000 quality trade products – but there was a gap in its offering when it came to roofline. Recognising this opportunity, Liniar’s Business Development Director Tony Basile spoke with CEO Roger Hartshorn. They formulated a plan and approached Travis Perkins with a proposal.
Tony says: “Working with Simon and the team at Travis Perkins has been fantastic. They understood immediately what makes our roofline range different to anything currently out there, which provides the branch staff with unique selling points when promoting the range.
“When we first heard from Liniar, I wasn’t aware that the brand had a full roofline range,” said Simon Braithwaite, Category Manager at Travis Perkins. “But right from the very first meeting I was struck at the relaxed way that they operate and how well the products have been thought out. I was very impressed with their extrusion facility
www.glassnews.co.uk | November 2017
“At 20mm thick, instead of the usual 16mm, Liniar fascia boards provide great strength, with longer return legs and extra cover on mouldings for easier fitting. Liniar boards are manufactured using the latest advancements in extrusion equipment and technology to provide a consistent thickness of board with improved flatness. “The Travis Perkins team were particularly impressed with the protective tape we have on
our boards. It’s pre-marked and lined which makes it easy to find the centre line for the rafter end. The pin guides are set at 100mm centres on each line, and the lines are set at 25mm intervals. Should the board need cutting, installers are guaranteed a straight cut with no need to peel back the protective tape. There’s no need to pre-mark the boards which obviously saves the installer time. This also prevents the risk of scratching or damaging the boards.” Liniar’s comprehensive roofline range incorporates capping and replacement fascias, both foam and hollow soffits, a full set of associated trims and mouldings, ventilation options and dry verge. “The stock has been well received and the branches have been impressed with all aspects of Liniar,” said Tony. “This has been a great success because both sides have listened to what is needed and it’s fantastic to see what can be achieved. “We’re very proud to be working with Simon and the team at Travis Perkins and are
Simon Braithwaite (left), Category Manager at Travis Perkins, with Liniar’s Business Development Director Tony Basile
looking forward further success as the range rolls out across all the branches.” To find your nearest Travis Perkins branch is go to www.travisperkins.co.uk. More information on Liniar’s roofline range can be found at www.liniar.co.uk/buildingproducts. READER ENQUIRY NO: 1117/0101
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TRADE NEWS
CENSOLUTIONS WINS CORGI FENESTRATION AUDIT CENTRE CERTIFICATION
The UK’s Leading Glass & Glazing Newspaper
MORLEY STRENGTHENS ITS COMMITMENT TO CUSTOMERS
Morley Glass & Glazing’s new and updated website
Morley Glass & Glazing has this month unveiled its new and updated website, allowing the business to step up its commitment to customer support and reinforce its reputation as a company that puts its customers’ needs first.
CENSolutions Ltd has won recognition for its commitment to trust, reliability, expertise and quality by attaining CORGI Fenestration Audit Centre status. CORGI Fenestration has been established to acknowledge the best in glazing company management, customer service, qualifications, the best qualified staff and their continuing professional development. CENSolutions, the leading certification and compliance consultancy for the glass and fenestration industry, was established in 2003 with the aim of remedying the serious shortfall in the quality and level of advice being offered at the time. In the 14 years since, the company has worked hard to become one of the leading consultancy partners in the sector. This latest achievement and association with the much-trusted CORGI brand is a further endorsement of CENSolutions’ continued commitment to the industry. CENSolutions Joint Managing Director Wayne Rogerson comments: “We immediately recognised the benefits of the much-trusted CORGI brand coming into the fenestration sector. We see its potential in allowing our industry to put itself on an equal footing with other home improvement industries which win consumer business based on delivering goods and services recognised as being formally qualified to do so. Becoming a CORGI Fenestration Audit Centre will prove invaluable to CENSolutions and our customers, and we look forward to carrying out audits on behalf of CORGI Fenestration against the stringent scheme requirements.” “We are delighted to welcome CENSolutions into the CORGI Fenestration family,” commented Chris Mayne, CEO of CORGI Fenestration. “Wayne and his audit team are recognised for their industry experience and professionalism and as such are a perfect fit for us.” Tel: 01785 716625 - www.censolutions.com READER ENQUIRY NO: 1117/0102
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The latest addition to the business’s enhanced support, the website www.morleyglass.co.uk includes a ‘members area’ with access to a number of new training videos. The videos will enhance the company’s service offer by giving its customers instant access to guidance whenever it is required. In line with the company’s commitment to raising standards in the industry, improving customer service and ensuring end-user satisfaction, Morley already delivers training programmes for the installation of motorised integral blinds across the UK. Last year, its two service engineers celebrated the completion of their 500th programme. As well as this, Morley Glass has invested in a new customer website, which integral blinds retailers can use to help consumers make an informed choice. Found at www.directintegralblinds.co.uk, the new website is easy to understand and full of useful information, with sections for integral blinds, glass, inspiration and colours. Ian Short, Morley Glass & Glazing’s managing director, commented: “We’ve always had a fantastic reputation for making sure our customers have access to a full support service. In the unlikely event of a customer encountering any technical issues with a UniBlind product, our team is always on hand to guide them to the right solution, wherever they are in the UK. We are the only UK supplier of integral blinds to have dedicated customer support engineers on the road. “The new training videos and customer website are the perfect new additions to complement our existing service, and are already proving popular. We look forward to continuing to expand our service offer in the future.” Morley Glass & Glazing manufactures a wide range of manual and electrically operated Uni-Blinds® sealed units with integral blinds inside to customers throughout the UK. The combination of high quality ScreenLine® systems inside and a production capability to offer 10-day lead-times plus the largest range of ScreenLine® spares in the country, is helping the business to achieve record growth. To find out more visit www.morleyglass.co.uk. READER ENQUIRY NO: 1117/0103
EUROCELL PLOTS TO FOIL IN JUST ONE WEEK In response to the growing demand from homeowners, housebuilders and specifiers for coloured PVC-U windows and doors, Eurocell – the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline products – now offers fabricators a seven working day turnaround for a wide range of foils. Customers can choose from 31 different colours and finishes for any window or door as a made to order item, secure in the knowledge that they won’t be subject to the traditional three- to four-week wait that usually accompanies made to order profiles. The available palette, the most comprehensive in the industry, allows the homeowner or end-user the choice of regular favourites Rosewood and Golden Oak or, for those of a more contemporary mindset, soothing and stylish greys such as Anthracite, Slate, Kensington and Hazy Grey. Both Anthracite and Hazy Grey can be ordered with a woodgrain or smooth finish option.
Even those who are keen to be at the forefront of design and trends can select in vogue colours such as Light Ivory, Anteak and Chartwell Green or two shades of perennially cool black, Ebony and Black Ash. “Whichever of the colours and finishes fabricators order, we now have the capability to complete that order within seven working days. Even allowing for delivery of say one or two days, this is the quickest and most complete made to order service in the industry. Should a customer wish, they can collect their order from us after seven working days”, says Chris Coxon, Head of Marketing. “With the appetite for coloured profile growing across both new build and RMI, the launch of our seven-day made to order service is timely. It ensures that Eurocell fabricators are best positioned to take advantage of this upward trend,” he adds. www.eurocell.co.uk READER ENQUIRY NO: 1117/0104
OPTIMA OFFERS EVERYTHING FABRICATORS NEED – AND THE STATS BACK THIS UP Recent market data revealed that more and more fabricators are choosing to hedge their bets and fabricate two systems. But one system to buck this trend is Optima from Profile 22. Gerald Allen, Profile 22’s Marketing Manager, commented: “It’s testament to the package of benefits that Optima offers that most of the fabricators who have switched to us since we launched the system in 2016 have chosen to single source.” Gerald credits three factors for fabricators’ confidence in Optima: the system itself, the ease of switchover and the support that’s available. Optima is an advanced high performance system. Available in sculptured and chamfered variants, it incorporates features that rival systems don’t and doesn’t use gimmicks or quick fixes. It’s complete, fully integrated and its thermal performance of up to A++ is outstanding.
It’s aesthetically appealing, simple to fabricate and easy to install. The ease of switchover is thanks to a meticulously planned process that’s been tried and tested. Profile 22 promises fabricators they’ll be able to stop manufacturing one system on the Friday and start manufacturing Optima on the Monday – a promise that has never been broken yet. It means the changeover can be seamless with no loss of production time. Finally, there’s the support on offer. There is a complete suite of Profile 22 marketing material plus technical and customer service support whenever it’s needed. This is complemented with the new Excellence as Standard membership programme, which is setting a new benchmark in the industry. But while Profile 22 has a comprehensive offer for fabricators choosing to single source, Gerald
is also quick to point out that the system has many benefits for those looking to dual source. “Epwin brand products all share a common set of ancillaries and colour options. It means that if a fabricator decides that dual sourcing is the way to go they won’t have to carry excess levels of stock because one set of ancillaries covers them for both systems. It’s remarkably clever system technology.” Record numbers of fabricators have been switching to Optima in recent months. This insight shows that not only are more and more fabricators choosing it, they’re also convinced that the single system can deliver everything they need. Tel: 01952 290910 www.profile22.co.uk READER ENQUIRY NO: 1117/0105
November 2017 | www.glassnews.co.uk
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CUSTOMER RELATIONSHIPS CENTRAL TO GROUND-BREAKING SUPPLIER Since purchasing CentralRPL two years ago, Gary Morton CEO of BoingBoing Group and his team has been working hard to align the operations and product portfolio of the Midlands based fabricator. Recently completing a full system move to Optima, CentralRPL is poised to become one of the UKs leading PVCu trade fabricators by breaking the traditional supplier mould. “Starting on a foundation of experience and strong customer relations, our overriding objective was to energise the business by streamlining operations, strengthening our team and enhancing our product portfolio,” comments Gary Morton. “I’m a strong believer that people buy from people. Understanding our customer base, and the wider market, has enabled us to take the business forward to a position where we are offering a portfolio that is innovative and full, without question on quality, efficiency and service. “As a supplier, we aim for convenience for our customers, with online ordering and instant quotations, 5-day lead times and a true ‘one stop shop’ to meet all their needs. But it goes beyond that: In my experience, Fabricators, or any other supplier for that matter, will always go further when they break the mould of the straight forward supplier/
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A WINDOW OF PURE PERFECTION customer relationship. Aside from product, offering advice, business, marketing and sales support obviously gives the customer more incentive to remain loyal. Many companies say they offer support over and above the norm, but when the customer really feels the sense of camaraderie and finds it making a difference to their day to day business, you know you’re doing something right. This is exactly what installers can expect from CentralRPL, now and in the future. “Visit our website: www.centralrpl.co.uk, or call Martyn Elwell on 0121 500 0505 to find out more.” READER ENQUIRY NO: 1117/0106
GET READY GATESHEAD!
UPVC MAINTENANCE SUPPLIES ARE COMING..!
UPVC Maintenance Supplies are delighted to reveal that we’re now open on Team Valley Trading Estate in Gateshead. The third branch opened its doors for the first time on Wednesday 4th October, bringing 25 years of industry expertise to the window and door repair market of Gateshead and the surrounding area. “We were keen to expand the business based on our loyal customers in Leeds and Rotherham. Choosing the North East made sense as we’ve customers in the region, we’re well on the way to developing new relationships and we feel we’ve a lot to offer the marketplace” says owner and Managing Director David Earnshaw. The first two weeks have been positive and we look forward to many more to come. The three branches are supported by a hard copy catalogue, a comprehensive online
HELPING YOU TO SELL THE VS DIFFERENCE
shopping experience where customers can order 24/7 and a free technical helpline available in office hours. However it is these branches that really respond to customer demand “the ability for customers to come in wielding the broken or damaged part and be able to rely on our staff to provide the correct replacement is a key feature of our service. The fact that in virtually every case they get it there and then is an added bonus” David adds. The new branch will be headed up by Michael Savage – why not pop in and say hello? You can find us at Unit B9, Eleventh Avenue North, Team Valley Trading Estate, Gateshead, NE11 0NJ. You can find our main stock inventory online – www. upvcmaintenance.co.uk – or if you prefer we’re more than happy to send you a copy of our latest catalogue: call us on 0191 731 9770 to request yours now.
IT’S THE ATTENTION TO DETAIL THAT MAKES THE DIFFERENCE
T 0800 138 3838 WWW.GENESISCOLLECTION.CO.UK @TheGenesisRange @TheGenesisRange
READER ENQUIRY NO: 1117/0107
www.glassnews.co.uk | November 2017
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SWISH LAUNCHES NEW SUITE OF MARKETING LITERATURE Consumer favourite Swish has just launched a new suite of marketing literature. It comprises a trade product guide, a retail brochure and retail-focused POS material. Gerald Allen, Epwin Window Systems’ Marketing Manager, said: “Our new literature showcases the strength of the Swish brand and highlights the quality on offer.” The trade brochure highlights the winning Swish combination of everything homeowners are looking for all wrapped up in a brand name they know and trust. It also considers Swish’s ease of fabrication, versatility and flexibility. There are sections on Swish’s casement windows, tilt and turn windows and doors
as well as information on the triple glazing options, colour options and environmental, quality and security accreditations. The retail brochure highlights Swish’s ability to make a house a home, focusing on the comfort, quality and security its products offer. It also promotes the benefits of the Swish combination of the reassurance of a national brand with the personal service of a local company. There are sections on the brand’s windows, doors and conservatories and all elements are beautifully brought to life with high quality lifestyle imagery designed to help homeowners’ imagine how Swish products
FOUR STRATUS LANTERNS INSTALLED IN DRAYTON MANOR HOTEL
could add value to their own homes. Alongside the retail brochure sits a buyer’s guide that provides information to help homeowners make the right decisions when it comes to investing in new doors and windows and demonstrating how Swish delivers at every level. The retail material is completed with a series of POS material including ‘recommend a friend’ marketing collateral to encourage Swish customers to share details of friends who have expressed an interest in Swish products. Swish is renowned as a homeowner favourite – 7 out of 10 homeowners recognise the brand. In this new suite of literature installers
The company opened over 20 new branches this year, and with a total of over 150 covering Penzance to Inverness, the network can be considered a truly comprehensive national one. The new products span a dozen categories ranging from an expanded timber selection and access equipment, through to PPE, tools, fixings and decorating supplies. For example, there is a new collection of loft hatches with three variations available in either drop down or push up configurations, plus a one-hour fire option. An expanded timber range has been rolled out to even more stores, and now encompasses, for instance, 18mm OSB sheet products up to 2.4m in length.
The fully thermally broken aluminium lanterns were installed this summer by Swadlincote Window Company Ltd. in the popular hotel which serves guests of the Drayton Manor theme park in Tamworth. The Garden Room extension has been added to the back of the hotel to offer extensive views of the grounds, finished with modern décor and facilities. The contemporary style of the aluminium Stratus with white interior finish has helped to keep the space light and open, complementing the large windows and folding sliding doors. Michael McGuinness at Swadlincote Window Company Ltd. said: “We won the project through the main contractor, DF Beniston Ltd. They wanted a reliable company to install a product that would fill the new dining area with natural light. We were thrilled when we won the project because it was great to work for one of the biggest theme parks in the UK. “During discussions with the main contractor, we recommended the Stratus roof system due to the large glass area which would allow an endless amount of light through. We glazed the roofs with Celsius Elite glass which is highly insulated, has very good UV protection and has an excellent solar factor. “After seeing the finished product, we were delighted. The amount of light coming through was just right and it really opened up the new dining area. We were just so thankful for being
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chosen to help with this fantastic project and we hope that the staff and customers enjoy the new dining area for years to come!” The Stratus lantern roof from Synseal Group is fully thermally broken with a hardwearing aluminium exterior, combining beautiful, modern aesthetics with excellent thermal performance all year round. The polyamide thermal break system offers improved thermal efficiency up to 65% better than conventional aluminium systems. In addition, the 20° pitch and 66% smaller ridge than standard systems also give the Straus lanterns a very clean, discreet finish both inside and out. Stratus is available in three styles including a contemporary design supported solely by the hip rafters, without the need for side rafters. The large three-way design specified for this installation is available up to 3m x 6m with a choice of anthracite grey or crisp white powder coated external finishes. Tel: 01283 212222 www.swadlincotewindows.com READER ENQUIRY NO: 1117/0110
Tel: 0808 178 3040 - www.swishwindows.co.uk READER ENQUIRY NO: 1117/0109
NEW PRODUCTS EXPLOSION AT EUROCELL BRANCHES! Eurocell has added 250 products to its over-the-counter range bringing the total number available to over 4,000. From loft hatches to laminate flooring, hacksaws to hardhats, the aim of the additions is to ensure that all the day-to-day items that a jobbing builder might need are at hand.
A new dining space at Drayton Manor Hotel has been filled with natural light thanks to the installation of four largescale Stratus lantern roofs.
have what they need to take advantage of this recognition. In short, if you’re hungry to achieve, Swish offers everything you and your customers are looking for.
Last year saw the opening of 20 Eurocell branches around the country, with over 170 in total now, covering Penzance to Inverness. “We choose locations carefully, looking for spots that we know will be accessible for local tradespeople who might otherwise have to make a significant journey to pick up supplies,” says Eurocell Head of Marketing Chris Coxon. “One of the things we’ve noticed over the past few years is that our customers are buying more and more tools and materials from us. By adding even more staples to the range, we hope they can make one stop with us and then get straight back to work”.
Among the major new lines, for example, is a collection of insulated loft hatches with three variations in either drop down or push up configurations, plus a one-hour fire option. The design of the multi-point catch mechanism means that the Drop Down Loft Door can maintain a more effective draught seal around the entire accessible opening, helping to meet the air leakage requirements of Part L of the Building Regulations and preventing the problem of moist warm air entering. It has been independently tested by the BRE to BS EN 13141-1:2004, and easily surpasses the regulation requirements for air leakage. The door can also be used in conjunction with the company’s poleoperated loft ladders. Looking floor-wards, there’s now a range of laminate flooring available from Eurocell branches. With the look and feel of real wood the click-together system comes in a choice of Michigan Oak or Ontario Oak with underlay, profiles and beading included in the range. Eurocell’s catalogue of tools and accessories has expanded. High-vis orange fencing, screwdriver sets, wood chisels and heavy-duty staple guns are among the extra items. There are more decorating and cleaning products too. With the roofing season upon us, Eurocell has also added two types of insulation: Celotex GA4000, a general-purpose insulation board and Knauf ’s Earthwool Loft Roll, a 1.14m-wide low-density glass mineral wool quilt for pitched roofs. Last, but by no means least, Eurocell has added significantly to its PPE range. Now customers can purchase hard hats, a choice of several styles of safety eye wear, ear defenders, masks and gloves. And to save even more of those precious minutes on site, Eurocell now offers a clickand-collect service. Customers can order online using a smartphone, tablet or laptop and then pick up from their nearest branch. Alternatively, there’s free delivery within 24 hours for orders over £100. To find out which of the 170+ Eurocell branches is your nearest, visit http://www. eurocell.co.uk/branch-finder. READER ENQUIRY NO: 1117/0111
November 2017 | www.glassnews.co.uk
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VEKA HOSTS NORTHERN POWERHOUSE PARTNERSHIP REPORT LAUNCH WITH GEORGE OSBORNE
PATIOMASTER SCOTLAND OPENS ITS DOORS FOR BUSINESS
The Northern Powerhouse Partnership (NPP) chose VEKA Group’s Burnley headquarters as the location for the launch of its latest report; ‘Powerhouse 2050: The North’s Routemap for Productivity’.
perfect location for the auspicious occasion and, with almost 100 people packed into the conference room, it was clear to see the demand for the latest literature from Northern Powerhouse Partnership had been eagerly anticipated.
In-line sliding Patio Door specialists PatioMaster has just expanded its growing network by opening its latest fabrication centre in Scotland. PatioMaster Scotland, based in Glasgow, will cater for the growing number of customers operating throughout the central belt of Scotland.
Established in the autumn of 2016, NPP aims to increase the contribution the North makes to the UK economy. This will be achieved through cooperation with local stakeholders at all levels along with government. Following the publication of its first report earlier in the year – which focussed on Education & Skills, Infrastructure & Assets, International Competitiveness, and Leadership & Learning – the four primary capabilities of the Powerhouse 2050 report hones in on Advanced Manufacturing & Materials, Energy, Digital, and Health Innovation, with a series of specific proposals for government funding, business investment and closer collaboration across the North.
Following an introduction from Director of Northern Powerhouse Partnership Henri Murison; former Chancellor and NPP Chair George Osborne delivered a rousing speech on the past, present and future of the initiative.
As the country’s number one PVC-U profile systems manufacturer and one of Burnley’s biggest employers, VEKA seemed to be the
Mr Osborne said: “One of the major aims is to improve connectivity. Northern villages, towns and cities are proud of their local identities and steeped with history but are perhaps not big enough to make a global impact by themselves. They are close enough geographically however to team up; the distance between Manchester and Leeds, for example, is shorter than the Central Line of the London Underground. “We have all the ingredients we need for the Northern Powerhouse to succeed, and now it’s time to make some decisions on what to focus on, because choosing everything, means choosing
nothing. A great idea like this cannot live and die with any one MP or government, but if the North itself owns this idea, it will endure.” The former Conservative MP for Tatton then handed over to Jake Berry – MP and Minister for Northern Powerhouse – who directly commented on the launch of the new report, saying: “The report contains some ambitious asks but it isn’t a wish list; it is a ‘call to arms’ for businesses in the region to unleash their full potential. Northern Powerhouse is here today in Burnley because it is a great Northern power town. Everyone here shares an ambitious vision. We are the makers, the innovators and the disruptors.” Before leaving for an engagement with students at The University of Manchester, George Osborne and Henri Murison were treated to a whistle stop tour of the VEKA factory and mixing plant with Managing Director David Jones, and met with some of the newest apprentices at the company. After the event, David Jones said: “It has a been a pleasure for VEKA to host the launch of the latest Northern Powerhouse Partnership report, and as one of the primary capabilities is ‘Advanced Manufacturing & Materials’, VEKA seemed to set the scene perfectly. “VEKA Group has been operating in Burnley since 1986 and we have never stopped investing and innovating when it comes not just to manufacturing quality products but in providing the highest standards of working conditions for our employees. “Almost all of the speakers today called for Northern businesses to pull together, own the Northern Powerhouse initiative and work towards a stronger North. I think I am speaking for everyone at VEKA, when I say ‘we’re in’!” Tel: 01282 716611 www.vekauk.com
VEKA Group MD David Jones (left) shows George Osborne the warehouse during the factory tour
www.glassnews.co.uk | November 2017
READER ENQUIRY NO: 1117/0112
Commenting on the latest PatioMaster addition Carmen Velilla, PatioMaster’s Brand Manager said, “We are delighted to welcome on board PatioMaster Scotland. The team have been working with Epwin for over two decades so it made good sense for them to join the PatioMaster network. Their commitment to quality is superb and we are looking forward to working with them as we continue to develop this market leading brand.” PatioMaster’s inline sliding doors offer some of the best features in the business and the company’s expertise is evident in every detail. The doors are perfect for design-conscious homeowners because of their elegant aesthetics and superb quality. They have low profile frames and are available in a wide range of configurations, colours and finishes. They are complemented with impressive security features such as a six point locking system and a wide range of accessories and their network of now 10 fabricating partners allow customers to enjoy the benefits of a local business with the backing and recognition of a national brand.
From left to right: Paul Mcnamee, Brenden Mcnamee and John Mcnamee
The decision to become a PatioMaster fabricating partner was straightforward for Paul McNamee Director of PatioMaster Scotland. He said: “We have worked with Epwin for some years and have been delighted with what we have seen. The PatioMaster brand and product offer is extremely impressive. Having heavily invested in new Stuga manufacturing machinery over the last two years we know we have the capability, commitment and passion to drive the PatioMaster brand in our local area. Sales of patio doors are continuing to grow, even against other types of sliding doors, so it makes sense to have a strong product in your portfolio to meet demand. We are delighted to have joined the network.” Every PatioMaster door is unique, precision made to exacting standards and is usually delivered within just five working days. PatioMaster Scotland opened its doors on 1st September from its site in Dykehead Street, Glasgow. Tel: 0808 178 3370 - www.patiomaster.co.uk READER ENQUIRY NO: 1117/0113
TROJAN INTRODUCE NEW TS008 UNICORN LETTERPLATE VIDEO Earlier this year, leading hardware manufacturer, the Trojan Group launched one of the industry’s very few Document Q compliant letterplates. Manufactured from Stainless Steel for ultimate corrosion resistance, the TS008 Unicorn Letterplate meets the exacting requirements of TS008 which means it can be used on doorsets that need to comply with the requirements of PAS24: 2016 or Document Q of Building Regulations. In order to help potential customers discover for themselves the importance of the new high security TS008 Unicorn Letterplate, Trojan have commissioned a short 90 second video that demonstrates the anti-fishing properties of the product compared with a standard letterplate. Tony Chadwick, Trojan Group’s Managing Director explains. “The TS008 Unicorn Letterplate has an inner protective housing and a unique concealed hinge mechanism to prevent attack. The inner flap has a positive stop feature for maximum protection from ‘fishing’ while the inner flap projection is below door handle height for added protection. When it comes to explaining these technical features of the letterplate we find that video is much more suitable so fabricators and installers can see straightaway the benefits for themselves.”
The TS008 Unicorn Letterplate has simple but elegant styling that will complement any doorface and is suitable for both composite and PVC-U doors. It is available in a full choice of external finishes including Polished, Brushed and Satin Stainless Steel, PVD Gold, Black and White. The internal letterplate can be colour coded to match the door colour. The external flap is manufactured from 304 Stainless Steel for ultimate corrosion resistance (galvanised mild steel is used for painted finishes). The letterplate has a 25 year anti-corrosion guarantee on all Stainless Steel product finishes and there is a 10 year mechanical guarantee on all versions. The video can be seen on YouTube by searching for “TS008 Letterplate Demonstration” and is also available to view on www.trojangroup.com. YouTube: https://youtu.be/webtLgQd7L8 READER ENQUIRY NO: 1117/0114
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POLYFRAME BOOSTS PRODUCTION YET AGAIN WITH SECOND FACTORY EXPANSION Polyframe has launched into its second major investment programme since becoming part of the Customade Group this time to expand its 50,000-square foot site in Livingston and boost production of PVCu frames by more than 30 per cent. Polyframe Livingston has made a £750,000 investment into plant and new machinery to help it satisfy growing market demand and increase production on the site from 1,500 to 2,000 frames a week on a single shift basis. Polyframe Livingston is Scotland’s largest trade fabricator and the biggest fabricator of Veka PVCu frames north of the border. The move at Livingston swiftly follows the announcement by Polyframe that it had embarked on an ambitious investment into additional production space and new machinery at its Norwich site. Output at Norwich will increase substantially from 4,500 frames a week to 7,000 frames a week. 115 people are currently employed on the Livingston site, with 75 staff working in the factory. The enhanced Livingston site will manufacture the complete range of VEKA PVCu windows and doors. The factory will be equipped with a number of brand new machines, including a new Stuga ZX 5 sawing and machining centre – the very first of its kind in the UK – a new eight head welder, an SV800 corner cleaner and a reverse butt cleaner. This state-ofthe-art machinery will enable fabrication at Livingston to become fully automated, with the exception of handling and assembly. The developments on the site will also help the business to maintain its consistently high ‘On Time In Full’ record.
Martin Linden, managing director of Polyframe, Livingston, says: “This has been an outstanding year for us and we are very excited to be ramping up our production rates. This venture is particularly notable at a time when many PVCu fabricators are not investing and shrinking back on production. The atmosphere at Livingston is buzzing and we’re all ready to take the next step to reach 2,000 frames a week. Our longer-term goal is to achieve an impressive 4,000 frames a week.
Polyframe is the UK’s leading fabricator of PVCu windows, doors and conservatories and now offers five PVCu systems from Rehau, VEKA, Halo, Eurocell and Duraflex. Polyframe brings an unrivalled choice of systems from one established source and delivers first class support to help customers achieve greater efficiencies and enhance their businesses. Polyframe operates nationally and has four PVCu production sites in Norwich (fabricating Rehau), Halifax (fabricating Halo and Eurocell), Gloucestershire (fabricating Duraflex) and Livingston (fabricating VEKA) which will collectively fabricate more than 13,000 frames a week when the expansion is completed at Livingston.
“This investment isn’t just about growth though, it’s about taking us forward in our journey to continuously improve. That’s why we’re dedicated to developing our operational procedures and investing in our people. This investment will be fundamental in helping us to create even better, smarter processes, whilst maintaining our very high manufacturing standards and improving efficiency. Those are critical assets to our customers and what ultimately sets us apart from other fabricators.” Nick Gibbons, chief operating officer at Customade Group, added: “What a year this has been for the group with this, our second big investment at Polyframe. We’re nailing our colours to the mast and making many industry-shaping developments that will support customer growth and help us to maintain our position as the UK’s biggest fabricator. We’re ambitious and we’re bold and we’re ready to achieve impressive results across all areas of the group.” Dave Jones, VEKA Group’s managing director, also said: “It’s fantastic to see Polyframe Livingston living up to their ambitions. Having customers who are
committed to investment, as we are at VEKA, is tremendous and will be of mutual benefit to both our businesses. On behalf of everyone at VEKA, I’d like to congratulate Martin and all the team at Polyframe on their new growth plans, I’m sure they will be a great success.” Every product fabricated at the Livingston site is fully traceable from the moment manufacture begins until delivery of the finished product to the customer. Polyframe Livingston has also been running an extensive training and educational scheme to develop people. In the latest round, 25 employees are set to embark on a specialist NVQ programme.
Since its merger with Polyframe, the enlarged, full-service Customade Group is now the biggest fabricator in the UK with revenues of more than £100 million. The group brings together an enviable range of products and some industry-leading brands, which include Polyframe (PVCu), REAL Aluminium (aluminium), Atlas Glazed Roof Solutions (glazed roofs), Virtuoso (composite doors and PVCu panels), Hourglass (sealed glass units), and Fineline Aluminium (specialist glazing). Customade Group is a Main Event Sponsor at the G17 awards, which will be held at the London Hilton on 17 November. For further information on the Polyframe range of multi-system PVCu windows, doors and conservatories, contact 01422 330460 or visit www.polyframe.co.uk. READER ENQUIRY NO: 1117/0115
VICTORIAN RE-DEVELOPMENT SEALED THANKS TO ISO CHEMIE TAPES Advanced foam sealing tapes are providing a high-performance weather resistant and airtight sealing solution around new timber frame sash windows installed on a Victorian terrace extension project while also delivering improved thermal efficiency. Large volumes of ISO-CHEMIE’s ISO BLOCO 600 and ISO BLOCO ONE sealing tapes, together with several ISO-ZELL PECORD backing rods, have been specified for Stephenson Terrace, a period styled, twostorey extension on the end of a Victorian terrace in Wylam, Northumberland.
The products have been used for the private client project by John Potter Architect Ltd to secure an airtight seal between the window and door sets and the dressed sandstone external wall construction. The windows, installed within a timber frame inner leaf behind a sandstone outer leaf, feature rebated apertures designed to provide additional protection against wind driven rain. The self-adhesive tapes have been applied to the cills, outer face of the windows, heads and jambs of the windows, while the cord has been located between the extension windows and the surrounding rebates to provide a backing strip for additional silicone sealant. A spokesperson for John Potter Architect said: “We selected ISO-CHEMIE’s products for their ease of use, their high quality, and for their anticipated delivery of long-term protection from the elements. The delivery of the product direct to the contractor, on site, was an added attraction in choosing ISOCHEMIE’s products.”
ISO-CHEMIE’s products have been used to seal a Victorian terrace extension in Northumberland. Photos Copyright of John Potter Architect Ltd
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Up to 70% cost savings can be achieved using ISO-CHEMIE’s tapes, which enable installers to seal windows from inside the building and avoiding the need to use time consuming and
costly scaffolding and ladders among other external access systems. The tapes offer a single product ‘fit and forget’ solution for fast and effective sealing based around the European RAL principles of three level sealing - the inside seal area is more airtight than the external one, allowing any trapped moisture inside the joint, or within the wall, to escape outwards rather than into the building.
ISO-CELL PE-CORD is a round profile seal made of closed-cell polyethylene foam, which prevents draughts and reduces heat loss. It is used as a reliable backfill on building joints sealed with spray-type sealants. More at https://www.iso-chemie.eu/en-GB/home/ Tel. 07837 337220 READER ENQUIRY NO: 1117/0116
November 2017 | www.glassnews.co.uk
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BUSINESS BONANZA FOR EQUINOX’S SELECT FEW
PROMAT UK PUTS ASSURED PROTECTION AT CORE OF FIRE DOOR DESIGN AND BUILD
Eurocell has launched a pioneering industry initiative in Select – the sector’s first comprehensive solid conservatory roof approved installer scheme. Designed to give scheme members a competitive edge and boost business, Eurocell Select will seek to address homeowners’ fears about product and workmanship quality, encouraging them to engage approved companies to carry out work. Built upon the company’s leading Equinox solid conservatory roof range, Eurocell Select is being operated in partnership with certification body, CERTASS, and is the first independently audited and accredited scheme for solid roof installations. The scheme features a two-year workmanship (installation) warranty, an alternative dispute resolution service (ADR) with no annual fees and low per case fee (from £35 per party) and a comprehensive marketing support package. Membership will be limited to 150 companies during the introductory period, so it will be a race against time for professional installers seeking to grow sales and profit to sign up on a ‘first come, first served’ basis. Those ‘early adopters’ will get free entry to the scheme, discounted CERTASS accreditation and a significant Eurocell contribution to the first year’s subscriptions. Entrance to the scheme includes typical ‘professionalism criteria’, such as meeting the terms set out in competent persons and quality assured installer schemes; and installing Equinox, in compliance with Eurocell specifications. Head of Marketing, Chris Coxon, believes Eurocell Select will prove attractive for both
Fire door manufacturers seeking to eliminate the risk of inappropriate or unproven materials inadvertently creeping into their supply chain can take advantage of a range of technically advanced materials and expert passive fire protection support under one roof from Promat UK.
the trade and the consumer: “Traditionally finding suppliers for home improvements has always been a headache for homeowners. Concerns over reliability, quality of work and cowboys all add to the stress. Eurocell Select will give them greater confidence in their choice. For the participating installer, the scheme provides a competitive edge over rivals and, crucially, more sales and profit opportunities. For example, last year we referred over 2000 leads to our Equinox installers and for Eurocell Select we are targeting a £100,000 investment in lead generation”. He continues, “The conservatory market has changed. Once homeowners were prepared to invest five figure sums in a garden room for occasional use. Now they want to maximise their plots with a room they can use 24/7, 365 days a year. The result? A burgeoning conservatory roof replacement market. With around four million conservatories already covering Britain, this means plenty of opportunity for Eurocell Select members”. Jason Clemmit, Managing Director of Certass, added ‘We are delighted to be working with a top industry player in Eurocell. Our new solid conservatory roof warranty is the first of its kind, which will help raise standards in this new, fast growing sector’. For more details about Eurocell Select, visit www.eurocell-select.co.uk or call 01292 292099. READER ENQUIRY NO: 1117/0117
The company, which is one of the country’s leading manufacturers of fire, thermal and acoustic solutions for the door and window industry, is in the unique position of being able to provide fire door manufacturers with a simplified supply chain for the various fireresistant materials they require. In providing a ‘one stop shop’ solution, Promat UK can reduce risk for fire door manufacturers given its position to provide assurance that key structural materials supplied for the doorset’s construction are to the required standard. Importantly too, the company’s wealth of technical expertise is available to help with the design and specification of products to ensure they are integrated into the doorset in the correct way to meet the performance expectations, from FD30 right up to FD120. Promat UK’s range includes a number of options for glazed panels, including PYROCET® and PYROSEC®, along with PROMASEAL® PL strip for intumescent seals and a non-combustible calcium silicate fire protection board, PROMATECT® H. This can be used to form the core material of fire doors as well as providing insulation strips where required in an assembly. It can also, in certain conditions, be used to provide extra insulation to enable upgrading of doors. Cath McLean, Segment Manager at Promat UK says: “It is important to remember that a fire doorset is considered in its entirety. Its component parts are tested as a complete system to provide the required levels of fire protection – typically FD30 (30 minutes resistance to fire) and FD60 (60 minutes resistance to fire). “Only ‘tested’ materials must be used in the construction of a fire doorset and these must
A fire door which incorporates fire protection solutions from Promat UK, offering the client assured protection that the door will perform as it should in the event of a fire.
be as prescribed in the test. There really is no scope for substitution of the tested materials, because this may seriously affect the overall performance of the doorset in the event of a fire. This is a reputational - and litigation - risk that no professional doorset manufacturer would want to run, yet by sourcing the various fire protection materials from numerous suppliers this is exactly what can result.” In additional to timber, composite, steel and aluminium doorsets, Promat UK also provides assured fire protection solutions to meet the increasing demand for glazed partitioning which incorporates framed glass fire doors. With the company’s complete glazing solution, SYSTEMGLAS®, butt jointed frameless wall constructions can be provided which incorporate SYSTEMGLAS T framed glass doors for EI30 and EI60 performance – this is consistent with the fire protection criteria for the surrounding glazed screens. Part of international building product manufacturing group the Etex Group, Promat UK has been producing fire, thermal and acoustic protection solutions for more than 30 years. In addition to its range of products for the door and window industry, the company manufactures market leading high performance solutions which are used in numerous hi-tech, engineering and industrial sectors. These range from Formula One racing, train rolling stock and aircraft manufacture, to offshore wind turbines, the nuclear industry and white goods. Find out more at www.promat.co.uk. READER ENQUIRY NO: 1117/0118
NATIONAL PLASTICS’ ROOFING RANGE PROVING POPULAR Trade counter network National Plastics stocks one of the industry’s most comprehensive ranges of roofing products throughout their 32 nationwide depots. The stocked roof range includes Res-Tec’s GRP Roof 1010 System. The intelligently designed roof system is applied cold so there are none of the risks associated with hot works – and none of the insurance costs either. It’s easy to transport and lift onto a roof because there are no large or heavy rolls of material to manoeuvre. It can also be installed in temperatures as low as 5°C or as high as 30°C, meaning that scheduling roofing works becomes a lot less weather-dependent. It’s manufactured in the UK, is LABC-registered and the resin is manufactured to ISO 9001 and 14001 quality and environmental standards.
www.glassnews.co.uk | November 2017
Also available is an EPDM rubber roofing range which is easy to install, which makes it a boon for tradespeople. It is supplied in rolls for ease of handling and installation and awkward pipes and upstands in the roof can be overcome with the self-adhesive EPDM rubber. The overlaps are joined safely and quickly using only a hot air gun – no naked flames are required! The National Plastics’ roofing range further extends to include the Uni-Click Dry Verge system along with an extensive range of ‘add ons’ and adhesives for a complete roofing solution. National Plastics’ Managing Director, Geoff Foster, said of the range: “Offering an increasingly wider range of products demonstrates the company’s ongoing commitment to being the industry’s ultimate
‘one stop shop’ experience for installers. Our customers are very time-pressured. Our aim is to reduce that pressure as much as possible by stocking as broad a range of products as we can. It means our customers need to go to fewer places for their supplies which is proving popular.” National Plastics is renowned for being a onestop shop when it comes to building products. The extensive roof range is part of an offering that also includes guttering products, fascias and soffits, cladding, drainage products, PVC-U windows, doors and conservatories, composite doors, garden products, accessories and wall and bathroom panels. All products are sold with the promise of National Plastics’ competitive pricing along with knowledgeable and experienced staff making
it the popular choice of many installers, builders and DIYers throughout the UK. Tel: 0800 011 3503 www.nationalplastics.co.uk READER ENQUIRY NO: 1117/0119
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BOWATER PROJECTS PROVIDES VALUABLE GUIDANCE TO LINC CYMRU HOUSING ASSOCIATION LTD (LINC) Bowater Projects’ unparalleled technical advice and knowledge has been critical to the success of Linc’s commitment to upgrade its residential scheme Llys Yr Efail in Blaenau Gwent. Llys Yr Efail is a housing scheme for older people and contains 35 self-contained one and two bedroom flats over three floors, as well as a lower ground floor comprising communal facilities with a lift to all floors. Richard Hallett, Development Manager at Linc said: “In March 2016 we invited potential tenderers to express their interest in bidding for the project to replace the 300 plus windows and doors on our housing scheme in Blaenau Gwent. We received a lot of interest, but after vetting the responses and shortlisting the bids, we decided to partner with Bowater Projects, as its bid was the most competitive.” Over 200 casement windows, from The VEKA UK Group, in the Halo System10 profile were specified for this project, as well as nine doors – all of which deliver a number of benefits to the end users. For example, the low-level gasket design of the windows avoids the
unsightly black border appearance, on similar products, and makes the maximum area of glass visible. This allows as much daylight as possible to flood the interior of a room, which can improve the health and well-being of those living within the building. Richard continued: “Within the tender document we set out the overall design and specification, however during our precontract discussions with Bowater Projects, the company informed us of a number of technical matters that needed to be addressed. This included the use of heavy-duty hinges on the wide opening windows, which exceeded the maximum specification width, and the inclusion of anti-glare tinted glass on the south facing communal areas, which was a recommendation from the RNIB after a compliance survey was completed. “In addition, on the housing complex there were projecting bays and eaves combination windows, so the design of the replacement windows was critical to the success of the scheme. Therefore, Bowater Projects proposed to pilot an installation of a Halo System10
casement window and roof lights, prior to the commencement of the main project. This was to enable detailed design queries to be thoroughly established and resolved before the actual production and installation commenced. In fact, these particular windows could have easily caused extensive delays and additional costs, but the pilot arrangement eliminated these potential problems and benefited all parties concerned.” Bowater Projects offers a pilot installation on all schemes, as part of its service, to understand if there are any particular issues with an installation, agree with the client how the windows will be finished and also allow the end users to see how the new fenestration will look. Denise Long, Scheme Manager at Llys Yr Efail concluded: “Bowater Projects managed to complete the project with very minimal disruption and inconvenience. And with regards to the windows and doors that were installed, the noise and warmth levels have improved significantly within each of our tenants’ flats. We certainly wouldn’t hesitate to recommend them – and I’m sure our tenants would agree too.” For more information please visit www.bowaterprojects.com. READER ENQUIRY NO: 1117/0120
EDGETECH CALLS ON INSIGHT DATA’S EXPERT INDUSTRY ANALYSIS FOR 10TH ANNIVERSARY CELEBRATION Quanex company Edgetech, the leading experts in warm edge technology called on the industry knowledge and expertise of Insight Data for their special anniversary event to mark 10 years of UK manufacture. As part of the proceedings which celebrated Edgetech’s decade of success at their UK headquarters in Coventry and highlighted their bold plans for the future, Insight Data’s Managing Director Andrew Scott provided an in-depth analysis of the fenestration industry using Insight’s unrivalled industry-specific data. “When Edgetech – a long-standing Salestracker customer, asked me to be a part of their event to delve into the state of the industry, I was more than happy to oblige,” comments Andrew. “Through our pioneering live data, specific to the wider construction and fenestration industries, we are able to see where the industry is heading, the growing movements and trends as well as forecast the opportunities and challenges on the horizon.” “It’s a great privilege to partner with Edgetech to celebrate their success and see such a positive reception from the dignitaries,
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“We thank Andrew and the Insight Data team for their continued partnership and for providing their expert analysis of the UK market,” comments Charlotte Davies, Head of Marketing at Edgetech UK. “It’s clear to see from the findings how much the industry has changed over the 10 years we’ve been manufacturing Super Spacer in the UK. We look forward to seeing what the future brings with our new facilities and a clear vision for the next decade and beyond.”
FIT Show 2017 was a resounding success. Visitors, exhibitors, organisers, the media and even the NEC all thought so. And while there were many who had exhibited at a previous FIT Show there were also a large number of first timers in attendance this time around. With a record number of attendees embarking on the NEC - 9,935 unique visitors, a number that rises to 13,285 when revisits are included – exhibitors were excited at the prospect of meeting new customers, valued current customers and showcasing new products. For those exhibiting at the FIT Show for the first time it was a whole new experience and one that they can’t wait to repeat in 2019. “We had a good show and it all went without a hitch,” said Katie Wilson, Senior Administrator and Commercial Assistant for Profine UK Ltd, who were exhibiting for the first time at this year’s show. “We look forward to being back in 2019.” The number of new exhibitors who took part at FIT Show 2017 was well over 100. These included: Sika, Fort Engineering Ltd, OnLevel Ltd, Lohmann Tapes, Hi Tech Blinds, RAICO UK, Addison Saws, Teal Products, Makita and Kolorbond to name but a few. Brookvent’s Marketing Manager, Stephen O’Reilly, had some favourable things to say on the company’s debut experience. “FIT Show 2017 stood out as the best trade show experience I’ve had to date,” he explained. “I was extremely happy with the marketing and promotion prior to the show and the organisation and its support.”
members of the media and industry professionals in attendance for Insight Data and our findings. Over 700 users including leading systems houses, fabricators, component suppliers and IGU manufacturers rely on Salestracker and our data to transform their sales and marketing strategies.” In a full programme of events which also saw Edgetech unveil their new £1 million distribution centre, Andrew presented alongside the firm’s UK Managing Director, Chris Alderson and executives from Edgetech’s parent company Quanex including Chairman and CEO, Bill Griffiths.
FIT SHOW FIRST TIMERS ENJOY THEIR DEBUTS
As well as curating their renowned industry reports, Insight Data is the force behind Salestracker which combines an online prospect database, CRM system and now an integrated email marketing platform. Salestracker provides accurate, real-time data for over 60,000 prospects, validated by a thorough seven stage verification process. For a demo of Salestracker or for more information, contact Insight Data on 01934 808293 or via email at hello@insightdata.co.uk. READER ENQUIRY NO: 1117/0121
Laura Morgan of AluK added: “We definitely made the right decision exhibiting at FIT Show 2017. The support during the show was fantastic. Whether it was throughout the build up or during the show, it made our experience as an exhibitor so enjoyable.” It wasn’t just the experience that excited new exhibitors, the leads were pretty impressive also. “We got over 150 leads on the first day alone,” said James Peachey, Senior Sales Consultant at Hi-Finity. While there are so many reasons to attend the FIT Show as a visitor there’s just as many reasons why it would be beneficial to exhibit. Interested? Contact Rik Henderson on rik@fitshow.co.uk or 07535 759892 for more information. READER ENQUIRY NO: 1117/0122
November 2017 | www.glassnews.co.uk
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OPTIMA OPENS UP OPPORTUNITIES
1117/0125
FOR CLEARVIEW GLAZIERS’ CUSTOMERS Clearview Glaziers has become the latest company to start manufacturing Profile 22’s Optima system. Robin Squibb, Clearview’s Director, said: “Manufacturing Optima makes good business sense because it’s got strong brand recognition in the trade, retail and commercial sectors we work in. It’s a system that will give our customers even more choice.” Gerald Allen, Profile 22’s Marketing Manager, commented: “We’re delighted to have Clearview Glaziers on board. It’s a company with an unwavering commitment to professionalism, quality and service and those are values that we share here at Profile 22.” As well as starting to manufacture Optima, Clearview has also joined Excellence as Standard, the industry-leading member programme that aims to drive and promote excellence at every level of member
businesses. Robin said: “Excellence as Standard adds value to our business and also to our customers’ businesses. We’ll be rolling the programme out to our installer customers over the next few months.” Clearview Glaziers supplies customers in Cambridgeshire, Northamptonshire, West Norfolk, South Lincolnshire, Bedfordshire, East Anglia and the East Midlands. It also has a strong online presence that extends its reach and has two websites, www.clearviewglaziers. com, which has a domestic focus, and www. clearviewbuyonline.co.uk, which is aimed at the trade and DIY sectors. These will be joined next year by a website dedicated to the commercial sector. The company’s commitment to investment in its people, technology and policies to ensure the highest standards of workmanship and service means it has seen steady
VISIT THE BRAND
NEW
Robin Squibb of Clearview Glaziers
growth over the past few years. Described as the window and door system for the 21st century, Optima has taken the market by storm since its launch last year. As Clearview Glaziers realised, its design and innovation have the potential to open up more opportunities, more markets and more sales.
GENESIS WEBSITE
Tel: 01952 290910 www.profile22.co.uk READER ENQUIRY NO: 1117/0123
REMARKABLE ACHIEVEMENT BY MILA Mila has demonstrated once again that its supply chain and logistics organisation is world class by delivering six months of 100% OTIF to Synseal. In what the systems company itself has described as a ‘remarkable achievement’, Mila has delivered every order to Synseal on time and in full for the past six months. It is all the more remarkable given that Synseal is one of Mila’s biggest customers, buying more than 300 different lines from Mila and typically placing more than 40 orders per month. This includes Mila’s own brand ProSecure high security door handle, ProLinea twin cam espag and espag handle, NightSecure keep and ProLinea TBT handle, as well as third party Siegenia AF security hardware. Synseal’s Hardware Category team of Mark Frain and Izabela Payne visited Mila recently to present Mila’s Supply Chain Director Oliver Burgess with a certificate to congratulate the whole team on their achievement.
At the presentation, Oliver commented: “We are very proud of what really is an outstanding performance, delivered on the back of many years’ hard work and partnership building with Synseal. We have direct relationship with their warehouse team of course, but we also have relationships across the business, coordinated by our Key Account Manager Julie Holmes, which enable us to accurately forecast their requirements and respond to any changes.” One key reason why Mila has been able to record a perfect OTIF for Synseal is that the two companies have worked together to create a tailored supply chain solution which works for both of them, ensuring that there are no interruptions to supply even during periods of peak or unexpected demand. Mark Frain, Synseal’s Hardware Category manager added: “When a supplier is as consistently good as Mila, it’s easy to take their performance for granted; but when they achieve something as outstanding as 6 months without missing a single item off an order, then we think it deserves some real recognition. Mila tells us that it consistently benchmarks its performance against big Blue Chip names and I’m delighted that Synseal, and in turn our customers, are directly benefiting from that.”
www.genesiscollection.co.uk IT’S THE ATTENTION TO DETAIL THAT MAKES THE DIFFERENCE
T 0800 138 3838 WWW.GENESISCOLLECTION.CO.UK @TheGenesisRange
@TheGenesisRange
Tel: 01327 312400 - www.mila.co.uk READER ENQUIRY NO: 1117/0124
www.glassnews.co.uk | November 2017
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FITTER FRIENDLY CANOPIES FROM PRO-CAN
CREATE A PERFECTLY BALANCED INSTALLATION WITH OPTIMA FROM PROFILE 22 Optima from Profile 22 is fast developing a reputation for offering the best of everything. Record numbers of fabricators are choosing to switch to it and it’s fast becoming the commercial system of choice too. Gerald Allen, Marketing Manager at Profile 22, says that one of biggest reasons for its success is its range of ancillaries, which is one of the broadest on the market. “Fabricators and installers want a product that is better than their rivals’ products and by creating such an extensive range of ancillaries our customers can create a perfectly balanced installation every time,” he explains. “Because Optima is designed for the British market and made
in Britain, we can develop a system that perfectly meets the needs of our customers and their projects,” says Gerald. “The UK’s housing stock means one size cannot fit all but our ancillaries mean every project can be perfectly finished no matter what. It’s a valuable advantage that makes a real difference.” Every item in the range is made to fit and function perfectly with the main suite and all are available in the full range of Optima colours and finishes.
are simple to use and cut and slot inside the profiles during fabrication to increase the number of insulating chambers and help a project achieve better U values and WERs. The range of baypoles includes variable, square and fixed angle options, enabling the installation of strong and robust bay and bow windows. Couplers are available in a range of sizes from 3mm to 29mm and packers are available in four sizes ranging from 15mm to 50mm.
Cills are available from 85mm to 225mm and come complete with end caps and couplers but have a single reinforcing size to help with stockholding.
A choice of sculptured and chamfered Astragal glazing bars is available in all Optima colours and finishes, as are run-through casement horns and cover caps.
Thermal inserts are made from recycled materials. They
The range is completed with weatherbars, which provide the
PRO-CAN has launched a range of high quality door canopies designed specifically for trade installers. important finishing touches to installations on French and residential doors. The range of ancillaries is the perfect example of the care and attention to detail in Profile 22’s award-winning system. It’s just one of the reasons that the system is giving fabricators and installers access to more opportunities, more markets and more sales. Tel: 01952 290910 www.profile22.co.uk READER ENQUIRY NO: 1117/0126
EPWIN WINDOW SYSTEMS WINS BPF ENERGY AWARD FOR 2017 Epwin Windows Systems has won the BPF Energy Award 2017 for the facility BPF/F00150 within the Climate Change Agreement. The award was given in recognition of the company’s considerable ongoing commitment to energy reduction throughout their state of the art Telford extrusion plant where all main profile systems are produced.
Window Systems during 2015/2016 in energy reduction in its manufacturing process. The prestigious award was presented by the President of the British Plastics Federation on 12th October at the BPF Annual dinner which was held at the Lancaster Hotel, London and attended by 515 people from across the plastics industry.
In previous years the award was solely based around improvement in the Climate Change Agreement (CCA) Specific Energy Consumption (SEC). However, for the past two years the award has had a bias towards an absolute energy reduction criterion at facility level. As such, it is a mark of the success of the major investment made by Epwin
Epwin Window Systems’ Divisional Operations Director, Andy Bevan commented: “We are absolutely delighted to have been awarded the BPF Energy Award 2017 for the facility BPF/F00150 within the Climate Change Agreement. This award can be given to any business in the plastics industry sector so to win it is a significant achievement. As a business, we are totally committed to reducing our carbon footprint across all areas of the business, particularly our manufacturing processes. We look forward to continuing to drive forward in our commitment.”
According to Sales Manager Lee Draper, PRO-CAN canopies are easy-fit, add-on sales opportunities for roofline and window installers in both new-build and refurb projects. “These are great quality, UK-made canopies in a range of styles to suit most houses. They are an easy, one or two-man fit and come as a kit with all the high-quality fixings needed to complete the job,” says Draper. PRO-CAN make canopies in the UK from top quality materials and supply the trade through a network of stockists. Tough transit packaging is used so that canopies are delivered in ready-to-fit condition so there is no downtime on site. The PRO-CAN range includes flat and arched clear, 8.0mm thick polycarbonate in a variety of sizes plus injection moulded GRP designs with excellent tile-effect detailing. All come with an all-in-one pack of fittings to make installation quick and easy. “We’ve made PRO-CAN one of the most fitter friendly range of canopies on the market,” says Lee Draper. Tel: 03450 569692 – www.procan.co.uk
Tel: 0808 178 3370 - www.epwin.co.uk READER ENQUIRY NO: 1017/0127
READER ENQUIRY NO: 1017/0128
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INSTALLER FOCUS
The UK’s Leading Glass & Glazing Newspaper
NOW EVEN MORE PROJECTS CAN BENEFIT FROM
DEKKO HELPS MCDERMOTT WINDOWS MAKE PREMIUM SWITCH
Seven out of ten homeowners recognise the Swish brand name, which is why installers will be pleased to hear that recent changes to the system’s back edge detail mean it is now compatible with more products than ever before.
First-class fabricator Dekko Window Systems has a proven track record of helping its customers successfully shift into the high-end, premium market. One of the latest examples, which displays the firm’s overriding commitment to being far more than a trade supplier is their partnership with Blackburn-based McDermott Windows.
SWISH’S TRIED AND TRUSTED REPUTATION
Gerald Allen, Epwin Window Systems’ Marketing Manager, said: “Swish is renowned for its casement windows, tilt and turn windows and doors. And now developments on the Swish back edge detail mean the Swish system is now compatible with vertical sliders, patio doors, fully reversible windows and flush casement windows from the Epwin stable. “It opens up a world of new opportunities for Swish fabricators and installers and means more homeowners than ever before can enjoy the benefits that a Swish installation brings.”
Swish is a British brand with a 40 year heritage and is a firm favourite with UK homeowners. But aside from giving homeowners what they want and need, Swish also delivers for fabricators and installers. The brand’s commitment to continuous product development and opening up opportunities is perfectly reflected in the introduction of the new back edge detail. The system is easy to fabricate and simple to fit. An impressive range of ancillaries including baypoles, couplers, cills, add-ons and trims make it easy to complete perfectly fitting projects. The colour finishes have no minimum order, so they’re an option for every project. And high quality marketing support, including the Excellence as Standard membership programme, is designed to add value to fabricators’ and installers’ businesses. Swish prides itself on continuously supplying customers with exceptional products, relentlessly high installation standards and the very finest customer service. It’s why 97% of Swish customers would recommend Swish to family and friends. So if you’re hungry to achieve, take a look at what Swish could do for you. Tel: 0808 178 3040 www.swishwindows.co.uk READER ENQUIRY NO: 1117/0129
Seeing the value of Dekko’s product range and looking to diversify, the family-run business with over 15 years of experience in the industry now offers its customers Dekko’s entire range including their Infinity range of seamless uPVC windows, Räum aluminium and R9 from The Residence Collection. “For installation firms, it’s so important to have the right product range, especially as consumer tastes are changing and more are looking towards the premium end of the market,” comments Dekko Sales Director, Kurt Greatrex. “McDermott Windows saw the tide changing and wanted to stand out from their competitors in what is a challenging and competitive market by offering high-end home improvements.” Along with supplying their products, Dekko has also helped the firm transform their marketing through their ‘Make It Yours’ initiative. Launched at The FIT Show, Make It Yours is an all-encompassing marketing package which provides installers like McDermott with high-quality, personalised point of sale material, showroom support and promotional assets.
“Our marketing support dovetails with our luxury product line and provides a drastic improvement compared to the overprinted brochures other fabricators peddle.” “When we decided we wanted to shift our focus towards a premium portfolio, it was really a no-brainer for us to partner with Dekko,” Managing Director Stephen McDermott explains. “It’s not a case of Dekko dropping off their products, but working directly with us and giving us the tools we need to target the premium end of the market. The marketing package alone separates Dekko from other fabricators, with such bespoke material being invaluable for a consumerfacing business like ours.” For more information contact Dekko on 0161 406 0055 or visit www.dekkowindows.com. READER ENQUIRY NO: 1117/0130
1117/0131
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www.glassnews.co.uk | November 2017
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GLASS NEWS INTERVIEW: ALUK
The UK’s Leading Glass & Glazing Newspaper
ALUK SHOWS COMMITMENT & CONFIDENCE
IN THE PREMIUM ALUMINIUM MARKET
It can’t have been dissimilar for the wagon trains of the old west, breasting a rise and seeing before them herds of buffalo stretched out before them as far as the eye could see. OK, slightly different in this case, but turning in to Chepstow’s Newhouse Farm Industrial Estate and wondering where AluK’s premises will be, only to look down to the right and there it is: a vast building that seems to just keep going on and on… Visiting AluK as part of a trade magazine editor’s visit to the new 350,000 sq ft premises, Glass News’ Editor, Chris Champion, had the opportunity to talk with Russell Yates, AluK’s Managing Director; Marketing Director, Sioned Webb; Sales Director, Nigel Headford and Technical Director, Nick Cooper.
Can we start, Russell, with some company background as although it is easy to think of AluK as being a young company, it’s actually only a year younger than me at 68?
What about your own background? Has it always been in aluminium? Russell Yates: No, not really. My background is as a design engineer/draughtsman and I joined Beaufort in 2003, being made technical manager in 2006. The changes in building regulations required a redesign of the entire product line and it was my job to lead the company through that process. I became Technical Director in 2008 and completed my MSc in Façade Engineering at the University of Bath in the same year.
The move to these impressive new premises must represent a very substantial investment? Russell Yates: It does, but it was essential we did it. We only had 175,000 sq ft across 3 sites in Newport and the growth over the past three years meant we were busting at the seams. Finding somewhere was a different story! We have spent a lot of time and energy trying to find the right place and then, suddenly, this ex Mabey Group facility became available and only 10 miles from Newport and, even better, only 3 miles from my home!
Sioned Webb, Marketing Director; Russell Yates, Managing Director; Nick Cooper, Technical Director and Nigel Headsford, Sales Director
That, of course, didn’t influence you at all! Have you managed to retain your workforce? Russell Yates: We have retained the vast majority and certainly all the key workers. In fact we have only lost 12 from a workforce
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And were the Group supportive of going from 175,000 sq ft to 350,000 sq ft? I’m presuming this was a very substantial investment… Russell Yates: We are very lucky as we have very supportive shareholders, we didn’t tell the shareholders until we had a done deal. There have been a number of false starts in our search for the right premises and we wanted to be sure it could go ahead before raising expectations with the Group.
Russell Yates: AluK GB is substantially younger having been launched as a brand when it became part of the AluK Group in 2012. Prior to that, as Beaufort, it had been established in 1994 and I joined the company in 2003. It was actually Blyweert Beaufort and was acquired by the Valfidus Group and I was appointed as the Managing Director. The AluK Group has, as you say, been around since 1949 but as a family owned company called Elmaduc which has expanded into nine countries, including Italy, the Netherlands, Belgium, the UK, France, China, India, and the Middle East, with Group Headquarters in Luxembourg.
of 200 and, as a bonus, we have opened up all the Bristol area as potential for new staff with Newhouse being right next to the Severn Bridge. From next year the tolls on the bridge will end making it even more attractive for a commute from Bristol and North Somerset.
It isn’t just a matter of getting a new headquarters. We wanted to future proof ourselves and be able to increase assembly and production capacity, support innovations in product designs and technology, deliver essential training, showcase products and provide much-needed warehousing and office space. This Newhouse site means we can now invest in new state-of-the-art manufacturing plant and create more jobs, plus we have an 18 acre site for future expansion. One picture cannot do justice to the product held at the new factory
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Nigel Headford compares the domestic and commercial windows in the AluK Design Studio
And the investment? I’m presuming there’s a total figure that covers the purchase, refurbishment, the thermal break assembly lines, the brand new state of the art Vertical Polyester Powder Coat paint line, design studio, Academy and R&D facility?
In the new Academy where customers can attend free training courses
GLASS NEWS INTERVIEW: ALUK
AluK use their new Veranda product to provide study rooms in the Academy
An example of the stress tests applied to all powder coated products
Russell Yates and his team show the party around the new Design Studio at Chepstow
Russell Yates: The budget was £25million but we were very pleased to come in just under budget.
That’s very impressive. Hardly ever do you hear of a project coming in under budget… Russell Yates: We were pleased….and so were the shareholders! The whole Group has been very supportive and it means we have the Capacity to produce 12,000 tonnes of aluminium profile per annum. We have ISO9001 accreditations and, of course, the design studio here in Chepstow as well as the design studio that was opened in Worship Street London in 2016. Plus we have the fully equipped AluK Academy that offers design, installation and software courses for customers and specifiers but that’s Nick’s domain… Nick Cooper: Our dedicated training Academy is fully equipped with the very latest aluminium machinery from Emmegi (UK) and enables customers to get practical training on every aspect of fabrication as well as product installation. We believe this is the most advanced facility of its kind in the UK for fabricators and installers of aluminium fenestration products. Whether customers are new to aluminium or are experienced manufacturers wanting to learn about any of our new products, we have a range of very worthwhile courses on offer – and all free of charge of course. Russell Yates: It’s all part of our philosophy around working with our customers and doing our very best to make them successful. In turn, of course, we are successful too. It’s not meant to sound pompous but selecting our customers is very important. The ‘right’ customer is the key as we don’t want them falling over each other geographically, or driving down prices by competing on
www.glassnews.co.uk | November 2017
Just part of the vast new powder coating plant
An indication of scale. As far as the eye can see....
specific projects. The aluminium sector must remain buoyant and not get involved in the fenestration industry’s race to the bottom. In the long term that won’t benefit anyone, even the end customer, as quality will suffer if a reasonable price cannot be commanded.
serves nearly 2500 clients in over 50 countries worldwide.
We haven’t really talked about the products yet…
AluK’s mainstream products are now all being marketed under the Optio brand, the premium products are branded Luminia and high end retail products are Infinium. We have already appointed select partners for the Infinium range and will be announcing details of a similar select partner scheme for Luminia shortly.
Russell Yates: We are a manufacturer of high performance window, door and curtain walling aluminium building systems. That sounds pretty simple but the key is in the systems we design. Our systems are used by our fabricator customers and we supply them with the thermally broken extrusion, powder coated in the colour of their choice. Our business is predicated on working with our customers and supplying them with top quality materials for them to fabricate to our designs. To do this we work very closely with our customers, providing the training in our Academy so that they can fabricate quality products for both commercial and domestic use. Sioned Webb: Importantly, all our systems and products are prototype tested in our 7m x 8m in-house testing facility prior to third party test accreditation. AluK (GB) operates to BSEN ISO 14001:2004 Environmental Management Systems standard and, of course, has the backing of the AluK Group operating in 9 countries in Europe, Asia and the Middle East, across 8 manufacturing sites with 11 warehouses. There are 2 manufacturing plants for system accessories, 5 powder coating lines, 9 thermal break assembly lines and the Group
We have created three clearly defined tiers to enable customers to identify the right products for their target sectors and to differentiate their offerings.
We have just launched the Luminia F82 bi-fold, which sets a new benchmark in the bi-fold sector and the show stopping Luminia SC156 sliding door will follow shortly.
As we’ve been talking, very little has been said about actually selling to fabricators. Do you have a large team of salesmen or business development managers? Nigel Headford: We’re actively involved with our customers, maximising sales through our partner network. Our people on the road are more involved in account management than sales. We work with our customers and never compete with them.
And that’s probably a good note to leave it on. Many thanks Russell, Sioned, Nick and Nigel for showing us around the new facility and I would have to say that anyone wanting to see aluminium bi-folds, sliding doors and curtain walling needs to see the new and impressive 300m² Design Studio! Russell Yates: AluK is certainly not standing still. We shall be announcing more details of our new paint facility in 2018 and we are busy developing a strategy to increase awareness of the AluK brand in the consumer market. READER ENQUIRY NO: 1117/0132
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GLASS NEWS INTERVIEW: ALLAN BROS.
The UK’s Leading Glass & Glazing Newspaper
LET’S TALK TIMBER
Chris Champion, Editor of Glass News, joins other trade magazine editors on a visit to Allan Brothers of Berwickupon-Tweed, meeting Managing Director Mattias Andersson, and talking with Sales Director, Wolfgang Gorner, and Factory Quality Manager, Robert Frost, about the future of timber in fenestration. They always say you should make a bit of a splash, you know, get your audience excited and involved, especially if you want them to pay attention to your products. In the case of Allan Bros, the Berwick-upon-Tweed based timber window and door specialists, they took the idea to extremes by greeting their trade press guests with a ride down the slipway in the Berwick-upon-Tweed lifeboat and this before they had even reached the factory! Bizarre? No not really, and a lot of fun, and the ruse fell into place when it became clear that Coxswain of the Berwick lifeboat is Robert Frost, Allan Brothers’ Factory Quality Manager. So if any of the company’s customers reading this ever wondered why Robert wasn’t around when you wanted him, then just maybe he was out saving lives! In fact, this generosity of spirit on Allan Bros behalf, whereby they support Robert’s lifeboat duties, is indicative of how the company is enmeshed within the community and perhaps that is not surprising given that they have been in operation here for over 200 years and employ hundreds of people from the vicinity. As a bit of a charity phobe who has become somewhat disillusioned with organisations
Attention to detail and hand finishing
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and money. To kit a crewman out costs £3,500 and training costs £1,600 per crew person per annum. To fund the whole of the RNLI, including the training school at Poole, costs £149m and only 15% of that is spent on administration and staff costs. That sum is raised every year by 20,000 volunteer fundraisers and the RNLI receives no grant monies whatsoever. Here’s a charity that really is a charity and deserves to be supported. I talked to the Sales Director of Allan Bros., Wolfgang Gorner, about their, and specifically Robert Frost’s involvement, in the RNLI and how it affected the working of the company. Wolfgang Gorner: The RNLI and, indeed, other organisations in and around Berwick have not just Allan Bros’ support but also that of the Inwido Group. Everyone believes in giving back to the community and supporting the staff who volunteer for organisations, as Robert does. We have been part of Berwick and crafting timber here since 1811. In 2007, when we became part of the Inwido Group, they were entirely supportive of the charitable efforts made by a number of our staff for the local community.
Allan Bros’ Wolfgang Gorner on the shopfloor
Can you tell us more about the Inwido Group?
The completed window
Ready for packing and despatch
handing out vast salaries to staff, and employing ‘chuggers’ to charity mug passersby into signing up to standing orders for their good cause, it’s worth spending a moment to applaud the Royal National Lifeboat Institution and those who risk their lives to save others around the coast of the UK and Ireland. Founded in 1824, there are 240
lifeboat stations around our country covering 19,000 miles of coastline. Of the 4,700 crew members 10% are female and they are offered no special facilities whatsoever….they muck in with the rest of the crew. No matter what time of day or time of year, Berwick can have two boats in the water within 6 minutes. To do this takes training,
Wolfgang Gorner: The Inwido Group is the largest supplier of windows in Europe and a leading door supplier. The company has operations in Denmark, Finland, Norway, Sweden, Estonia, Germany, Lithuania, Ireland, Poland, the UK and Austria, and exports to a large number of countries. In 2016 Inwido generated sales of approximately £528 million with about 3400 employees. The Group’s headquarters are located in Malmö, Sweden. The Inwido UK company is part of the Inwido Group and includes Allan Bros, Jack Brunsdon & Son and CWG Choices. Therefore the Group can offer timber, PVCu and aluminium products.
Moving a door blank to the CNC
November 2017 | www.glassnews.co.uk
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GLASS NEWS INTERVIEW: ALLAN BROS.
The showroom at Berwick-upon-Tweed
Machining on the shopfloor
Extensive and automated paint facilities
All timber is treated with preservative
Talking timber in comparison with PVCu or aluminium: is the main difference the lifespan of the product?
that making specific components in batches is not usually possible unless the order is for a very standard house.
to 80% of the market in the UK, currently, timber is gaining market share very quickly.
Wolfgang Gorner: That’s something of a misnomer. Both softwood and hardwood products have a long life and we give a 30 year warranty on our timber products and even a 10 year warranty on the paint. However, 60 years is an accepted life for timber windows. The design of a window has much to do with its longevity and at Allan Bros we pay special attention to the design so that moisture or water will not gather and remain in critical areas, for instance the bottom rail. It’s all about allowing run off of water such that properly maintained timber windows can have a lifespan well past our warranty.
Wolfgang Gorner: Not directly although everyone is competing for windows. It is a case of ‘horses for courses’. PVCu is
at the bottom end of price with timber and aluminium in a higher price bracket. Generally, timber will cost less than aluminium and will be chosen for period buildings, conservation areas and for those who wish to preserve the original look and style of a house. There is, of course, always the choice between softwood and hardwood and although it is perceived that hardwood will last longer, with modern preservatives that are applied to both timbers, the lifespan is very similar.
When you say maintenance, you have already mentioned a 10 year warranty on paint, so what needs to be done?
Are you in direct competition with PVCu?
Are you able to keep up with demand? There is obviously a large volume going through the workshops.
Measure twice and cut once!
Wolfgang Gorner: Demand for quality timber windows is on the increase and that is backed up by Inwido’s wish to acquire Allan Bros. In fact, currently, we are producing around 50% of the demand we have in the UK with Inwido companies in Poland producing the other 50%. Although PVCu has 70%
Wolfgang Gorner and Robert Frost show the machined frames
Extraction system makes waste into fuel....nothing wasted!
Craftsman skills for bespoke joinery
Many of the tools are made in-house
And can production of timber windows be profitable? Wolfgang Gorner: The simple answer is yes. The Inwido Group was floated on NASDAQ in Stockholm in 2014 and has an EBITDA of 11.8%. We offer a wide range of craftsman made products from casement windows to our 1811 Sliding Sash collection as well as timber patio and french doors, timber exterior doors and even Alu Clad solutions. Inwido has acquired us to help maintain and increase the profitability of the Group and we are very proud to be part of the largest window manufacturer in Europe.
Thank you Wolfgang. It has been a revelation to see the craftsmanship that is still applied to the timber window sector.
Wolfgang Gorner: Simply wiping down to remove any dirt or debris ensures run off of water as opposed to soaking into the debris and holding moisture which will, in time, cause deterioration in the product. This isn’t rocket science: cleaning and maintaining is required on PVCu, aluminium and even GRP composite doors and is a case of simple good husbandry. Additionally, maintenance should include ensuring there is no damage to painted surfaces and checking that hardware is correctly operable. It is obvious that should a painted surface be damaged and allow water to penetrate, problems will arise. Touching up a damaged area will prevent further problems.
READER ENQUIRY NO: 1117/0133
Looking around the manufacturing area it is very clear that you are producing a bespoke product, not just standard sizes… Wolfgang Gorner: measure business with each window being made individually to specific specifications. We are not involved in mass producing standard windows for the ‘sheds’. As you have seen, the variety of colour choices and window styles is very varied such
www.glassnews.co.uk | November 2017
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CHARITY NEWS
The UK’s Leading Glass & Glazing Newspaper
SEND SEASON’S GREETINGS WITH GM FUNDRAISING GM Fundraising Christmas cards are now on sale! The children at Hope House Children’s Hospices have been working very hard to create a pair of very special and unique cards which are sold in packs of 20 and can be personalised with company logos and messages. “This year Callie and Lily have produced the very special Christmas drawings that we used to create the cards this year,” explains GM Fundraising team member, Alan Sadler. “These cards have become a tradition for us and every year the designs from the children get more and more special. Last year we sold more than 5,000 cards, many personalised with messages and logo’s. Every penny we raise from these cards goes straight to supporting the children and families at Hope House. “Each pack contains 20 cards – 10 of each design – costing £20 plus £2.50 P&P. Orders
MORLEY MD LIFTS STRICTLY BALLROOM TROPHY & RAISES £10,000 FOR VARIETY CHILDREN’S CHARITY Integral blinds manufacturer Morley Glass & Glazing’s managing director Ian Short has been crowned the winner in the Variety’s Strictly Ballroom competition and raised more than £10,000 for the children’s charity.
over 60 packs can be personalised for a small additional charge. “With Christmas just around the corners, why not be traditional and send a Christmas card to your customers, friends and family, and support this amazing cause at the same time?” Packs can be purchased directly from the GM Fundraising website www. gmfundraising.co.uk/cards or from Alan Sadler, by email alan@gmfundraising.co.uk, or phone 0845 302 1966. More information on GM Fundraising can be found at www.gmfundraising.co.uk.
READER ENQUIRY NO: 1117/0134
EPWIN LADIES RAISE OVER £40,000 IN PADDLE2PEDAL CHALLENGE Epwin ladies Clare O’ Hara, Divisional Managing Director, and Katrina Earl, Northern Regional Sales Manager, were part of a team of ladies who recently completed the gruelling seven day Paddle2Pedal challenge. The pair raised over £40,000 between them and the team as a whole raised over £90,000 and are still going. Clare said: “We’re so proud to have completed the Paddle2Pedal challenge and to have raised much-needed funds for Hope House. We met children and families from the Hospice at the end of the event and it was a very moving and humbling experience that put our own challenges into context.” The challenge involved canoeing 100 miles of the River Wye, abseiling the rock face at Symonds Yat, then cycling 120 miles to
Oswestry, the home of Hope House Children’s Hospice. Gary Morton, founder of GM Fundraising and P2P support team member commented: “This was the first all-female challenge GM Fundraising has ever organised and the 12-strong team certainly gave the boys a run for their money, myself included. Over the 20 years of GM Fundraising, and with all the events we have organised, you develop certain expectations of an inaugural event but the girls smashed it in every way. The camaraderie and team ethic was so strong; each and every member dug deep, pulled through and supported each other to do the same.” Paddle2Pedal’s headline sponsor was the Epwin Group and Clare commented: “It was great to have the support of the Epwin Group for the first Paddle2Pedal.” The other members of the Paddle2Pedal team were: Christina Shaw of Glass News, Natasha Erskine of GGF, Charlotte Davies of Edgetech, Sarah Ball of Balls2Marketing, Tina Moorhouse of Oakland Glass, Deborah Hendry of Kolorseal, Amy Perrin of Quickslide, Helen Noble of Liniar, Nikki Dunbar of Liniar and Sioned Webb of ALUK. If you would like to help take the overall total raised to over £100,000, you can still donate at https://www.justgiving.com/fundraising/ oharap2p.
Ian was one of 10 amateur dancers and their professional dance partners who trained for three months before competing in front of a star-studded judging panel, featuring the X Factor’s Ray Quinn, choreographer Ian Banham and professional dancer Jemma Girling. The charity event, which was hosted by TV presenter Gethin Jones, raised a total of £39,500, which is enough to buy a new Sunshine Coach. Commenting on his achievement, Ian said: “This has been a life changing experience; I’ve lost 4 stone in weight, stopped smoking, and helped to raise more than £10,000 for a fabulous cause. It’s been completely humbling and I am so grateful to everyone who sponsored and supported me and my dance partner Olivia Choi from the North Leeds Dance Academy. We were absolutely thrilled to win both the judges’ and audience trophies.” Ian and Olivia danced the samba and have already committed to entering more dance competitions and will “keeeep dancing”.
Ian Short and his dance partner Olivia Choi who won the Variety Strictly Ballroom competition and raised more than £10,000 for the children’s charity
Variety provides practical, tangible help to children in the UK coping with sickness, disability or disadvantage. To sponsor Ian visit https://www.justgiving. com/fundraising/ian-short5. READER ENQUIRY NO: 1117/0136
DECEMBER FEATURES • PRODUCT REVIEW SPOTLIGHT SPECIAL • G17 REVIEW • SOFTWARE & IT • ENERGY EFFICIENCY "DON’T MISS OUR FEATURES IN THE DECEMBER ISSUE OF GLASS NEWS!"
And keep an eye out for the next challenge as Gary says the inaugural event was such a success it will definitely be back! Tel: 0808 178 3370 – www.epwin.co.uk READER ENQUIRY NO: 1117/0135
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Please email for further information:
christina@glassnews.co.uk
November 2017 | www.glassnews.co.uk
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CAREERS
The UK’s Leading Glass & Glazing Newspaper
CAREERS RECRUITMENT & TRAINING
See more positions online at: www.glassnews.co.uk
Helping you find & place positions. If you are looking to recruit, contact us today for prices! Email: christina@glassnews.co.uk or Tel: 07805 051322 NEW APPOINTMENTS
NEW APPOINTMENTS
THE WINDOW COMPANY (CONTRACTS) TACKLES SKILLS SHORTAGE HEAD ON
NATALIE TELLIS-JAMES JOINS EPWIN WINDOW SYSTEMS IN CUSTOMER MARKETING SUPPORT ROLE Epwin Window Systems has just announced that Natalie Tellis-James has joined their team in a Customer Marketing Support role. Natalie, whose background is in marketing, project management and customer service, said: “I am delighted to be joining Epwin Window Systems. The company has an exceptional reputation for the quality of the support it gives to its customers and I’m thrilled to be part of such a proactive team.” Gerald Allen, Epwin Window Systems’ Marketing Manager, said: “Natalie has lots of valuable experience and we’re delighted to have her on board.”
Natalie will be part of the marketing support team that works directly with Epwin Window Systems’ customer accounts, helping them take advantage of the bespoke marketing Epwin offers. The team is one of the largest in the industry and this is reflected in the reputation Epwin Window Systems has for its proactiveness when it comes to working with its customers and the level of marketing support it provides. The latest example of the company’s commitment is Excellence as Standard, the membership programme that aims to drive and promote excellence at every level of member businesses.
The Window Company (Contracts) has continued its commitment to training its team with the appointment of James McGuire as its newest young apprentice.
Natalie Tellis-James
Its members enjoy a wide range of benefits to help them and their business, from continuous training and advice through to product discounts and marketing support. Tel: 0808 178 3370 www.epwin.co.uk READER ENQUIRY NO: 1117/0138
NEW APPOINTMENTS
JIM HERRINGTON JOINS MIGHTON PRODUCTS Cambridge based Mighton Products has announced Jim Herrington as its Marketing Director. “Jim joins us from the Telecoms industry and has varied experience working on a range of prestigious projects and events, including a major project for the 2012 Olympics,” explained Mighton Chairman Mike Derham. “Jim’s an award winning Chartered Marketer with rich experience and in-depth knowledge, gathered from several sectors, which puts him in a great position to creatively lead our Marketing department and
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help drive the Mighton brand forward. We are very pleased to welcome him on board.” Herrington commented: “It’s a great opportunity to join a well-established professional team who have put in some fantastic work to date. Because of the strength of the foundation that has already been built, we’ll be looking at a number of different activities where we can target key areas, which I expect will have a notable impact on the business. Mighton has reached an incredibly interesting point in terms of its growth and I am excited to be joining the
Jim Herrington, Marketing Director
company at this time to help take things to the next level.” www.mightonproducts.com READER ENQUIRY NO: 1117/0139
Shortlisted at the G-16 Awards for the Training and Development Initiative of the Year and the proud holder of the coveted Kitemark for window installation, the specialist commercial installer works tirelessly to set the very highest standards in training and staff development. James will therefore benefit from a structured training
programme leading initially to an NVQ Level 2 in fenestration, with the aim of becoming a fully qualified fitter within 5 years. Managing Director Rob Petre said: “We have spotted great potential in James so we’re supporting him to establish a worthwhile career with us, learning every aspect of the job from yard to site.
20 year old James is working initially in The Window Company (Contracts)’ yard at its headquarters in Chelmsford, with additional time spent with his mentor and out on site.
“As everyone in the construction industry knows, it’s increasingly difficult to recruit skilled labour so the obvious route is to increase the number of apprenticeships on offer and train our own teams.”
The company is growing fast and is continuing to look for capable, committed people to join its team in a variety of roles. Further details are at: www.thewinco.co.uk. READER ENQUIRY NO: 1117/0140
NEW APPOINTMENTS
BUSINESS MICROS’ GROWTH CONTINUES There’s no sign of things slowing down at Business Micros, with four new recruits joining the team at the Newton Le Willows sales and installation office over recent months. Paul Rothwell has been appointed as a field programmer with a specific brief to develop app based solutions and Luke Hodkinson has joined his brother Toby at the company working on new interface designs. On the installation side, Dean Peake-Whitehurst has moved to Business Micros from UK Window Systems as a senior technician using his extensive expertise in Evolution and EvoNET to
support customers, and newcomer Paul Fairbrother has been appointed as a data support technician. These four bring the total number employed in the Business Micros group to 52, exactly four times the number there were back in 1978 when Managing Director Graeme Bailey took over the business. Graeme commented: “We’ve grown alongside the industry we serve and have
always made it our policy to invest in the skills and the resources necessary to deliver an outstanding product backed up with excellent service. After a couple of record years, we’re still keeping pace with demand and ensuring that our 1500+ customers are very well looked after.” Further details are at: www.businessmicros.co.uk. READER ENQUIRY NO: 1117/0141
November 2017 | www.glassnews.co.uk
Cutting technology for precision industrial applications
Call free on 0800 616151 1117/0142
For over 90 years Bohle has been synonymous with quality in cutting wheel manufacture. Our Silberschnitt product range, manufactured in Germany, has been extended to include wheels holders, axles, and pillar posts which are used by many of the major European automatic glass cutting machinery manufacturers. Visit www.bohle-group.com
1117/0143
glass technology
More Storage… More Glass Types
• Space saving additional storage
• Glass types can change while loader is working
• Automatic operation, side feeding double sided loader
• Spend the day cutting not moving glass • Maximise cutting capacity
• Increase glass types with less sizes
Phone: +01908 261933 E-mail: sales@hegla.co.uk HEGLA GmbH & Co. KG • 11 Cochran Close • Crownhill • Milton Keynes • MK8 0AJ
www.glassnews.co.uk | November 2017
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MACHINERY
The UK’s Leading Glass & Glazing Newspaper
STUGA ZX5 IS A NATURAL PROGRESSION FOR THIS BRITISH COMPANY How is the uPVC window and door frame market progressing in 2017? At Stuga we talked to our market place and some well-connected people leading us to the conclusion that the uPVC window industry is very likely around 10 to 15 percent down in money terms and 15 to 20 percent down in volume terms. A significant slowdown but not a disaster and following a very good year in 2016 it isn’t perhaps as bad as it seems. Indications are that it may now be improving in many sectors. When investment is considered one thought is to hold off buying equipment due to uncertainties but the other side of the coin suggests that we are possibly into the survival of the fittest, meaning investing is vital for some that haven’t done enough or haven’t kept up with the times. It is a strange situation when it can be seen that there is too much capacity in fabrication and yet more seems to be created by further purchases. In fact quite a lot of investment that is happening
or needed is to replace obsolescent or worn out equipment which is slowly but surely dragging efficiency down for some fabricators. Stuga specialises in automated uPVC sawing & machining centers which by their nature are expensive. The uPVC industry really started getting heavily into this level of automation nearly twenty years ago when a massive decision for many companies was justified with the saving in operators, profile wastage, scrap and general efficiency improvements these machines create throughout the entire factory. This process was completed and the machines paid for themselves long ago but many companies overlooked in the following years that they would wear out and also probably be overtaken by ever improving technology. A difficulty comes in creating the justification second time round and many that haven’t thought the process through early enough are now struggling to get their heads round replacing this kit. Those that don’t, can’t, or won’t invest are getting caught in the nut cracker of their competitors getting more efficient and having to reduce margins to a point where they cannot afford to invest their way out of their inefficiencies. Stuga sawing & machining centers were originally expected to have a life in the span of 10 to 15 years, but many are now much older. This negates the claims by some German machinery builders that the Stuga
machines wouldn’t stand the test of time, whereas many of their machines haven’t but the Stugas have. That being said Stuga are now nursing some old machines along for owners who, for whatever reason, haven’t changed them. These fabricators are not only missing out on the benefits of newer more accurate models with leading edge technology but there are inevitably more breakdowns on machines that are heading towards twenty years old. It has been particularly noticeable in the last two to three years that successful Stuga fabricators are choosing top of the range
machines where they have the volumes to justify them. The biggest selling machine has been the ZX4 which over the period happened to be the most expensive with high volume and the latest technology. Now, with the ZX5 being launched at the 2017 Fit Show this is already quickly becoming the number one seller and looks like it will give the ever popular ZX4 a run for its money. The fabricators purchasing these new machines have clearly had the vison to reinvest and been planning considerable capital investment on an ongoing basis which is why they are at the top of their game. A significant issue for Stuga is to constantly update their customer base regarding the latest technology so that when a fabricator is ready to replace their old Stuga they are aware that the company has been constantly improving their machines with the latest leading edge technology so the fabricator isn’t comparing old Stuga technology with a competitors latest technology and this is a constant task for Stuga staff and technicians. The Stuga ZX5 sawing & machining center has the latest Beckhoff controls and is bristling with features like ‘Y-Drive’ for perfect ‘Y’ notch preparation every time, ‘tru-loc’ gripper system to eliminate gripper slip and deal with all the latest multi chamber profiles, profile width measuring, tool breakage detection and extremely useful management information built into the software. These are on top of all the superb features already installed on the ZX4 and naturally included in the ZX5. READER ENQUIRY NO: 1117/0144
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November 2017 | www.glassnews.co.uk
Sawing and Machining as it should be Proven British Innovation and Engineering
1117/0145
– 450 ‘VS’ version 600 – 700 800 – 1000 Autoflow2 400 per week also available ZX3 per week ZX4 per week All models manufactured entirely in the uk from components resourced in this country. Whatever your production output or budget requirements if you fabricate upvc window or door frames we have the sawing and machining center for you. Stuga fully guarantee the output of their sawing & machining centers. Save operators • Save profile • Reduce skills • Improve efficiency, quality and consistency.
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All models have rotary tooling, reusable offcut management, high frequency prepping heads, barcode & picture label printer and management analysis software. Routing and notching on both sides of a profile simultaneously, standard on all models. Also fully guaranteed factory rebuilds offered subject to availability.
01493 742348 Machiner y
Ask for machine sales or visit www.stuga.co.uk
www.glassnews.co.uk | November 2017
83
MACHINERY
The UK’s Leading Glass & Glazing Newspaper
KOMBIMATEC DOES “EXACTLY WHAT IT 200K MACHINERY SAYS ON THE TIN” SAYS WEATHERBREAK INVESTMENT AT Meeting the needs and requirements of every customer is something Bedfordshire-based machinery manufacturer Kombimatec prides itself on. From customer service to delivery and installation, and of course the quality of the machines themselves, it’s all-important when it comes to building the perfect customer experience. According to Peter Hedges, Director of PVCu windows, doors and conservatories manufacturer Weatherbreak, Kombimatec ticked every box when it came time for them to invest in some new kit as their previous machinery had come to the end of its lifespan. “Kombimatec seemed to offer everything needed to meet our requirements at a realistic price,” said Peter when discussing Weatherbreak’s purchase of a Kombimatec AMC308 CNC Machining Centre. “Simply put, it does exactly what it said on the tin. We were already aware of Kombimatec and after seeking advice from a few different people we were pointed in their direction for what we needed.” Moving to a bigger factory in order to expand their product range the delivery of the Machining Centre was both a fun and
Kombimatec’s AMC308 Machining Centre comes with a user-friendly touchscreen interface with built-in macros for easy programming
learning experience for Weatherbreak. “The machine was actually in the factory while we were putting a new roof on it,” Peter explained. “Because we were renovating we had to keep changing the delivery dates and moving things around but Kombimatec delivered it when they said they would and the customer service ever since then has been excellent.” Previously neighbours before Kombimatec moved to larger premises in Dunstable, the deal between the two companies came with one condition: that the machine could first be put on display at this year’s FIT Show. Held in May at the NEC, Birmingham, FIT Show 2017 proved a successful outing for Kombimatec with a little help from Weatherbreak’s newly purchased AMC308 CNC Machining Centre. "The AMC308 CNC Machining Centre is a huge benefit to fabricators," explained Director, David Parsons. "It automates the traditionally time consuming task of routing lock cut-outs and handle hole preps in doors, therefore enabling staff to get on and perform other tasks. Faster processing increases output and the machine's accuracy reduces wastage."
ALLAN BROTHERS DELIVERS CONSISTENT QUALITY AND FASTER LEADTIMES
As it steps up its campaign to encourage more trade buyers to add timber windows and doors to their product portfolios, Allan Brothers has invested around £200,000 in new precision machinery. This is designed to enable the company to increase volumes and reduce lead times, whilst guaranteeing the craftsmanship and quality which has been its trademark since it was founded way back in 1811. The showpiece of the investment is a twin bed SCM 5 axis CNC router with associated tooling, which has been installed at Allan Brothers’ Berwick upon Tweed factory. This is being used to profile all the products in Allan
The machine comes equipped with a colour touch screen, USB port, four adjustable pneumatic clamps, electronic variable speed control 0-12000 rpm, precision 8mm collet, automatic rotation of the work piece 0-90180 degrees with adjustment for intermediate angles. Longitudinal stroke 2550mm or 3000mm, width stroke 180mm, depth stroke 140/90mm. Options include a 5HP Electrospindle, automatic tool change cabinet, barcode scanner, 2D matrix scanner, and tunnel guard for working with longer extrusions.
Brothers’ extensive timber door range, as well as the arched heads which are an option on its windows and doors. The router replaces a single bed 3 axis machine which had been in place previously, and brings with it greater flexibility thanks to the 5 axes. It also offers faster throughput because the twin bed enables it to be tandem loaded, with one side being machined while the other side is being loaded or unloaded. Allan Brothers has built its reputation on craftsmanship and attention to detail at every stage of the manufacturing process and the new machine looks set to strengthen that reputation, delivering market leading accuracy and precision. Wolfgang Gorner, Group Sales Director at Allan Brothers, said: “As a bespoke manufacturer, our priority was to choose a machine where the emphasis is on precision but also flexibility. With a 5 axis router like this, we can continue to offer customers a huge product range and the opportunity to personalise their doors however they choose, but we can also guarantee consistent quality and faster turnaround times.”
For more information visit: www.kombimatec.com.
Further details are available at: www.allanbrothers.co.uk/trade
READER ENQUIRY NO: 1117/0146
READER ENQUIRY NO: 1117/0147
BRISTOL WINDOWS INVESTS IN MACHINE AUTOMATION FROM HAFFNER MURAT Bristol Windows has invested in a new SMR-4 welder and a TT405 computerised saw from machinery specialists Haffner Murat Ltd. In today’s climate, when a business has to invest to meet growing demand, you can be sure it’s doing something right. And invest is exactly what Bristol Windows has done. Adrian Price, Director at Bristol Windows said, “Since we began in 2012, we pride ourselves on manufacturing the highest quality windows and doors and believe in offering the right quality at all times. “Due to steady year on year growth we needed to increase our production and we understood the SMR-4 welder to be one of the best on the market today along with the TT405 computerised saw. So when the time came to make a new investment, we had no hesitation in turning to Haffner Murat”
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In the SMR-4 welder and the TT405 computerised saw, Bristol Windows has made two extremely sound investments. Quite simply, the SMR-4 is the fastest and most accurate welder on the market today. Alongside a wealth of other benefits, the machine’s key selling point is the automatic self centering of transom and mullions, which ensures 90 degree transom welding
even with uneven arrow heads. What this means in practice is that welding can be undertaken without the need for a skilled operator. The TT405 computerised saw is a double cut saw for PVCu and aluminium profiles up to 70mm which gives it great flexibility. One of the key benefits is its easy to use touch screen technology which can be operated via USB data control or a network connection. You can pivot the saw heads from 45 to 90 degrees and set up point to point cutting via the computer, eliminating profile tolerance and improving quality. Both machines come with a two year parts and labour warranty for complete peace of mind. The machines are already having a positive impact on the business. Adrian said “Both machines have made a massive difference to the company by increasing our production by at least 50%. Due to the increased output we have been able to eliminate overtime
which has saved us money too. This is our first purchase from Haffner Murat but we feel it won’t be our last.” Having moved back into fabrication in 2012 with business partner Andy Farr, Adrian and the team at Bristol Windows has seen their business grow. They manufacture Decuninck’s 2500 system from their Bristol premises and have plans to introduce both composite doors and aluminium bifolding doors too. Dave Thomas, Managing Director of Haffner Murat concluded: “We are delighted that the SMR-4 welder and TT405 computerised saw has proved such a hit with Bristol Windows. We’re not surprised though as our customers are genuinely astonished at the differences they make to their production.” Tel: 01785 222421 - www.haffnermurat.com READER ENQUIRY NO: 1117/0148
November 2017 | www.glassnews.co.uk
MACHINERY
The UK’s Leading Glass & Glazing Newspaper
EMMEGI (UK) EXTENDS EXPERTISE INTO STEEL MARKET Emmegi (UK) has proved that it is much more than just an aluminium machinery supplier, with the sale of specialist machining equipment to Robust-UK Ltd in Stoke on Trent. Robust has invested in an Emmegi Twin Ferro double mitre saw and a Phantomatic T3 Star machining centre to enable it to produce a new range of steel profile glazed doors by Stalprofil in Sweden. Robust already manufacturers a broad range of internal, external and security doors in hollow steel for trade partners across the UK using its existing machinery set up, but the Stalprofil steel sections require the kind of specialist cutting and machining processes which the Emmegi machines can provide.
Uddevalla, Sweden with standard setting and end blocks already in place. He added: “Stalprofil have made it clear that Emmegi are their preferred machinery partner, and other steel profile suppliers we spoke to also happily recommended them. For us, it was an easy choice and we are very excited about what the machines will be able to deliver for us.” Emmegi’s impressive Twin Ferro double mitre saw features a horizontal blade feed and electronic cutting heads which can be programmed to move automatically on recirculating ball guides. Both cutting heads can be set at 45°, 90° and +135° on the X axis, in addition to all the angular settings on the vertical Y axis, with an accuracy on each
degree of 240 positions. The saw can be used with particularly short workpieces if required, because the movable cutting head can be used as an automatic positioning unit. The accompanying Phantomatic T3 Star is a four axis machining centre which can work with steel pieces of up to 3mm and with a 4 or 8 piece tool magazine. Users can work at any angle from -90° to +90° giving themselves maximum flexibility. Ian Latimer, Managing Director of Emmegi (UK), said: “People know us best for aluminium machines, but the Emmegi product range is vast and includes steel and PVC machinery as well. Because we are a global group, customers can be reassured that
Robust’s Managing Director David Lycett said that Stalprofil themselves recommended Emmegi for the job, and even have the same machines in their training centre in
all of the products have been very well proven worldwide.” Emmegi (UK) installed the machines at Robust-UK’s Stoke on Trent factory last month and the team there are now using them to work on the development of their new Stalprofil door range, which it plans to brand as Glas-Dor. The high security Glas-Dor range will be targeted at window and door installers, commercial glazing and fire protection companies for applications in commercial buildings and particularly for exterior entrances in multi-apartment blocks. Robust expects to be supplying finished doors to customers by the end of 2017. Further information is available at www.emmegi.com and www.robust-uk.com.
Emmegi_SatelliteXT_UK_GlassNews.pdf
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READER ENQUIRY NO: 1117/0149
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1117/0150
THE MACHINING CENTRE
VERSATILE WITH SPINDLE
COMPACT
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WIDE AND SAFE VIEW
5-AXIS CNC WITH MOVING GANTRY
INDEPENDENT CLAMPS POSITIONING CUTTING AND SEPARATION DIRECTLY FROM THE BAR
LARGE WORKABLE SECTION 500 MM BLADE WORKING ON SIX SIDES OF THE PROFILE
Emmegi (UK) Limited Unit 14, Spitfire Close, Coventry Business Park CV5 6UR Coventry Tel. +44 2476 676 192 - Fax +44 2476 677 381 www.emmegi.com - info.uk@emmegi.com
www.glassnews.co.uk | November 2017
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MACHINERY
The UK’s Leading Glass & Glazing Newspaper
WORLD-CLASS MACHINERY
SUPPORTED BY MARKET-LEADING SOFTWARE AT ELUMATEC’S TECH DAYS Modern fabricators are facing a whole host of challenges – but the pressure to get more flexible and efficient while maintaining high-quality standards is arguably the biggest of the lot.
Phil Heavey
The Sturtz VSM Turbo Welder is a high-speed vertical 4-point welder offering exceptional accuracy and high-temperature welding functionality that can reduce welding times by up to 30%.
At Tech Days, the three-day celebration of excellence and innovation in machining held by market leaders elumatec back in September, more than 1,300 visitors from around the world saw cutting-edge solutions to this increasingly common problem. Guests from as far afield as Korea, Namibia, Chile and Japan descended on elumatec’s high-tech Muhlacker headquarters to see the firm’s latest offerings. Fittingly for the world’s best and biggest aluminium machining manufacturer, the event saw elumatec showcase a number of exciting new products aimed at ambitious ali fabricators. Foremost among these were two new additions to the company’s celebrated SBZ line of CNCs. The SBZ 628 advances on the excellent template created by previous entries in the SBZ series, introducing a new horizontal saw set, significantly improving the 4-axis machine’s speed and efficiency. Meanwhile, the SBZ 141, another new 4-axis CNC, can boast more stable, ergonomic machine beds, and autonomous clamp positioning to accelerate pass-through times. Also on display with the SBZ 122/75, one of the most advanced and most popular products in the elumatec aluminium machining portfolio. It’s got a versatile 5-axis design, inclined beds for easier access and waste disposal, and a protective hood that shields operators flying debris, saving space by allowing them to work right up close to the machine even while it’s in operation. But while recent years have seen a marked rise in demand for aluminium, partly fuelled by the material’s increasing popularity among affluent, style-conscious end-users, more and more aluminium fabricators are beginning to see the benefit of uPVC – and, thanks to the firm’s arrangement with fellow manufacturer Sturtz, Tech Days visitors were also able to see an extensive range of uPVC machining products, too. These included the Stürtz FlexCentre 160, a highly-advanced cutting and machining centre for uPVC window and door production. With its 6-axis machining module and a triple sawing unit, it’s one of the most versatile products in its class, while the automatic preload of profile bars and off-load conveyor belt maximise productivity and efficiency.
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The Stürtz TXR 3/2 Corner Transom Cleaner was especially well-received – a product that fully automates the cleaning of corners, transoms and crucifix welds. Spring-loaded
knife units allow for unparalleled accuracy, while flexible tooling options allow the machine to be quickly adapted for different purposes.
But while Tech Days attendees were wowed by the breadth and ingenuity of machinery products on display in Muhlacker, it was arguably software that stole the show, as elumatec MD Phil Heavey explains. “We’ve obviously seen some vast leaps in technology over the last couple of decades. The machines we’re producing today are faster, more efficient, and more intelligent than ever before. “But the biggest shifts haven’t been in machinery – they’ve been in technology. Fabrication is changing. It’s moving further and further away from being a purely manual process, and becoming more and more driven by software and technology. “Today, it’s the software, not the machines, that make the biggest difference to the quality and the amount of product a fabricator can make. That’s why elumatec has invested so extensively in its software division, elusoft. We employ 25 full-time computer programmers who are constantly striving to improve the software packages we provide – which in turn allows our machinery products to perform to an even higher standard.” Perhaps the most notable of elumatec’s software offerings is eluCad – a cuttingedge but user-friendly programme designed to allow operators to issue commands to machines using a simple interface rather than complex ISO code. The software also makes information such as production status and process times accessible 24/7 via an intuitive mobile phone app. “What really stands elumatec out from the competition is this combination of worldclass hardware and cutting-edge software,” Phil concludes. “For more information on how we can help transform your business, don’t hesitate to give our sales team a call today.” For more information call 01908 580 800 or visit www.elumatec.co.uk. READER ENQUIRY NO: 1117/0151
November 2017 | www.glassnews.co.uk
1117/0152
ALU | PVC | Steel
SBZ 122/71 PROFILE MACHINING CEN TRE
FAST. PRECISE. FLEXIBLE. • Now with larger work area with reduced installation space requirements; a clear overview; fast, energy-efficient drives and narrower, more stable clamps ensuring optimal utilisation of all machining possibilities • New, highly stable machine bed inclined at 45° for minimal oscillation behaviour and exceptionally high rates of travel at up to 120 m/min. on the X-axis • Ergonomic loading and unloading position plus adjustable control unit • Powerful 8 kW (S1) spindle, tool magazine with four tools can be expanded as desired
elumatec UK Ltd · Unit 2 Europa Business Park · Maidstone Road · Kingston · Milton Keynes · MK10 0BD Phone +44 1908 580800 · sales@elumatec.co.uk · www.elumatec.co.uk
www.glassnews.co.uk | November 2017
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G17 AWARDS – THE FINALISTS
The UK’s Leading Glass & Glazing Newspaper
THE AGE OF THE CUSTOMER
With news that DOORCO has reached the finals of the highly coveted G-Award Customer Care Initiative, Glass News finds out more from Operations Director Jayne Sullivan about how the leading composite door manufacturer defines great customer service. A recent Ombudsman Services national study estimated the cost of poor service in the UK at a stunning £37 billion, with 1 in 4 customers on average taking their business elsewhere. 3 in 4 customers also said they’d be unlikely to buy from a supplier again if they
felt their brand loyalty had been disregarded. Meeting customer expectations is more of a challenge today than it has ever been because we’re operating in the age of the customer. They know more and so expect more and it’s a supplier’s job to not just keep up, but to anticipate these changing demands and deliver accordingly. You can have the best products in the industry, the most employees and the biggest sales and marketing budgets, but poor customer service can undo all this with one fell swoop. Since the beginning, DOORCO has been mindful that the success of our business is determined by our relationships with customers. Of course, we recognise that current markets are volatile and every business needs to be sensitive to the balancing act between converting new business and keeping existing customers. For some, especially in uncertain times, it
can be tempting to divert all resources into winning as much new business as possible, but this should never be at the expense of existing customers. Because lose the loyalty of your existing customers, you lose your best advocates and your reputation, as well as your appeal to prospects.
INVESTING TO BE THE BEST This is why, although DOORCO has grown dramatically in the last 12 months to become the UK’s largest composite door blank supplier, our strategy of customer care has always remained our focus. There’s no point being the biggest if you’re not also the best. It is also why we’ve invested £758,000 into facilities, staff, IT systems, tooling and engineering, automation and marketing over the period to provide the infrastructure to maintain, streamline and future-proof high customer service levels without sacrifice.
The DOORCO team has been able to instigate and direct this investment to where it’s of most benefit to customers thanks to our open and honest relationships. Marketers call it ‘Customer Insight’ but we like to think of it in straightforward terms: asking and listening to what our customers like about what we do, what they don’t like, and how we can do better.
A WORLD OF CHOICE There’s no one size fits all solution to any of these questions and that’s also a big part of offering a good service – tailoring your offering to meet each individual customer’s needs. Great service is about customers getting what they need, not what a supplier wants to force on them. In the world of composite doors, this means choice. So not only does DOORCO’s service range from full containers direct to volume fabricators, we offer stock orders from 1 door to mixed pallets on next day delivery, and completely customised prepped blanks in under a week. In total, we have 90 different styles of prepped doors available in 47 standard colours, providing over 4,000 standard combinations, not to mention the infinite number of bespoke colours, locks and hinge combinations available. This equates to real choice.
DOORCO is determined to continue to keep our customers at the heart of what we do, a strategy which is good for customers and good for us. But as always, we’d like to leave the last words to some customers... “Right from the word go, DOORCO impressed us with their ‘open door’ policy when it came to showing us what they could offer to support a customer of our scale. Our team was especially impressed by DOORCO’s commitment to offering a personal service where genuinely nothing is too much. Similarly, they exceed expectations when it comes to product design and development, founded on their commitment to being the first to offer innovative composite door products that we in turn can be first to offer our customers.”
“During the first month of dealing with DOORCO, we had a major machine breakdown which left us unable to produce any doors. DOORCO machined all our work so we could continue manufacturing. MD Dan Sullivan even worked late on a Friday and Saturday, but the best bit was when we left 2 pallets of doors in the DOORCO factory. I called him on Sunday to say we were desperate and he went into work and opened up. That’s what I call going the extra mile for your customer.”
John Whalley, Nationwide Windows & Doors
Keith Sadler, VISTA Panels
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“We switched to DOORCO several months ago when our previous supplier was letting us down on service. I can honestly say the service we’ve received from DOORCO is of a quality that’s few and far between. In fact, originally, we were just going to move the retail doors, but we’ve been so impressed that we’re now moving all of our commercial requirements to them too.” Jon Heyes, Director, Prescot Windows & Doors
For more information call: 01625 428955 or visit: www.door-co.com READER ENQUIRY NO: 1117/0153
November 2017 | www.glassnews.co.uk
INDUSTRY AWARDS
The UK’s Leading Glass & Glazing Newspaper
LONG-STANDING RITEC CLEARSHIELD CUSTOMERS
MULTIPLE FINALISTS AT G17 AWARDS
Ritec International are delighted to announce that long-standing ClearShield® customer, Go Glass Ltd, have reached not one but two finals at this year’s G17 Awards. This Cambridge-based company is shortlisted for Glass Company of the Year and Unsung Hero at this prestigious event. Since 1978, Go Glass served the local area with high quality glass and mirror products. Today, they remain a family-run business and Clive Sparkes and sisters Tracy Saunders (Sales and Marketing) and Emma Sparkes (Sales and Specification) are dedicated to offering customers a range of innovative and exciting products designed to add warmth and individuality to any home or workplace. Go Glass became a customer of award-winning Ritec ClearShield® in 2003. Applied in their own factory, Ritec ClearShield® is a durable ‘non-stick’ protection solution against dirt and fingermarks, a particular problem for sandblasted glass. This is a popular option amongst Go Glass’s customers that like their glass to benefit from low-maintenance, easy clean and anti-microbial properties that look like new for longer.
The Glass Company of the Year nomination has come at a good time as Go Glass are approaching its 40th anniversary. Tracy says, “It is great that our small talented Go Glass team have been recognised for their hard work and commitment over the last 40 years. Led by our Director Clive, the design and production team hold NVQs from Level 2 to 4 and utilise both traditional methods and modern day technology to produce some great bespoke glass design work for both domestic and commercial customers.” Clive is well-respected in the glass industry, exhibiting his work at Glasstec, Düsseldorf, the world’s largest glass exhibition and has designed glasswork for clients such as the BBC, BAFTA and Hampton Court Palace. His performance
and achievements have earned him a nomination for the G17 Unsung Hero award. For example, he has designed and painstakingly produced three glass sculptures for auction in aid of CLIC Sargent, the UK's leading cancer charity for children, young people and their families. The first two sculptures, a Ducati 996 sportsbike and Lewis Hamilton’s 2009 F1 car, were full-size original replicas and already raised thousands for the charity. The latest sculpture is called ‘Pushing the Limits’, a full size glass athlete, and bids are now being accepted on www.goglass.co.uk/charityauction.php. Clive says, “Being shortlisted for the G17 Unsung Hero Award is a great honour, the glass sculpture work we auctioned for CLIC Sargent charity has already raised over £10,000 and we hope to continue to raise even more for the charity with our glass runner. Our thanks also to Ritec for their help and support with these projects over the years.” The G17 Awards event will be held on 17 November 2017 at the London Hilton on Park Lane. For more information about Go Glass, visit www.goglass.co.uk. READER ENQUIRY NO: 1117/0154
GROUP-WIDE AWARD NOMINATIONS FOR SYNSEAL Synseal Group is vying for trophies across an impressively wide number of categories in this glazing awards season with three G17 Award nominations and eight in the National Fenestration Awards. Global Glass, Masterdor and WarmCore are among the Group’s brands to be shortlisted after continued growth this year. Global Glass is up for Glass Company of the Year at the G Awards and IGU Manufacturer at the NFAs, where WarmCore is also a contender in the Aluminium category and Masterdor has been recognised in the Timber Company and Composite/Panelled Door categories. Synseal Group will be returning to the NFAs this year hoping to scoop the Systems Company award for the second year in a row, and will also be competing in the PVC Company category. Meanwhile at the G17 Awards, Synseal’s aluminium lantern roof, Stratus, is among the seven products fighting for the coveted New Product of the Year award, and the Group has also been named
www.glassnews.co.uk | November 2017
a finalist in the Training and Development Initiative category. Synseal Group’s marketing team is particularly pleased to see two of its team shortlisted for individual awards. Marketing assistant Katherine Taylor is in the final of the NFA’s Young Person award, with Ellie Saunders nominated in the Social Networker category for running Synseal’s Twitter, Facebook and LinkedIn accounts. READER ENQUIRY NO: 1117/0155
TWO G17 AWARD NOMINATIONS TWICE AS NICE FOR VEKA As the finalists for this year’s G17 Awards were announced, it was a double celebration for the VEKA Group with nominations in two categories. Making the list for both ‘Training & Development Initiative of the Year’ and the ‘Unsung Hero Award’ categories – for Head of Human Resources Gabriela Hammond – VEKA will also be celebrating the success of its customers; Glazerite and Thistle Windows & Conservatories, and commercial installer The Window Company (Contracts) who have all been named as finalists across various categories. When it comes to training, VEKA Group is at the forefront of helping its staff develop into their full potential. From apprenticeship level – such as the BIT qualification – to the Dale Carnegie leadership course; Leading The VEKA Way, the company nurtures its employees at every stage and by its own admission, VEKA sees its staff as its biggest asset. The theory that ‘proud people make better products and provide the best service to customers’ is clearly one that works in practice too. As a company with a 30year history, VEKA Group has been and forever will be totally invested in its employees and shows this through its commitment to their professional and personal welfare. In the past year, not only has an emergency defibrillator been installed at the site’s main reception, but also a mental health first aider and an
VEKA Group made the list for Training & Development Initiative of the Year category
Burnley local Gabriela Hammond at community event
EAP (employee assistance programme) free helpline have also been arranged for the use of VEKA staff. Gabriela Hammond of VEKA Group said: “The vast amount of training, opportunities and employee benefits on offer at VEKA allows us to stand out from the crowd. We value our staff more than anything and want to ensure that not only is VEKA a fun place to be, but somewhere that employees can be proud to tell others they work at. With attractive pay packages, a work environment where you feel respected and appreciated, plus a variety of different training opportunities, we really feel that the training and development initiatives here are the best around.” VEKA’s second nod at the awards, for the ‘Unsung Hero Award’, goes to Gabriela Hammond Head of Human Resources, who was completely surprised by her nomination. Having started her career at VEKA as a graduate trainee 16 years ago, Gabriela took the position of Head of Human Resources in 2012 and has shown herself to be one of VEKA Group’s most loyal employees. As a champion of the Dale Carnegie training programme, Gabriela has been a major part in helping 70 members of staff complete the course and was also part of the team that created and launched VEKA SPIRIT, an initiative that encourages staff to be proud of their workplace, share ideas and support their colleagues. Gabriela represents the company at many local network events, such as Burnley Bondholder meet-ups and was integral to VEKA being crowned ‘Employer of the Year’ at the Burnley Business Awards in May. However, it doesn’t end there; proud to be Burnley ‘born and bred’, Gabriela takes an active role in helping local students with site visits and represents VEKA at a number of higher learning and career events, plus she takes an even more active role in charity events such as participating in Tough Mudder, the Burnley and Manchester 10K runs plus football and golf fundraising tournaments.
VEKA’s Gabriela Hammond at Tough Mudder endurance event
VEKA sees its staff as its biggest asset
Unsung Hero Award nominee, VEKA Group’s Head of Human Resources Gabriela Hammond
As the Unsung Hero Award application was made in secret, Gabriela only heard of her nomination when the finalists were announced at the start of September, saying: “I was so surprised when I heard the news but also absolutely delighted. It sounds like a cliché but even just to be nominated is fantastic. There are 400 staff at VEKA and I try my best every day to make sure they are all happy at work and know how much VEKA values them. As I’ve been here for over 15 years, I’ve learnt so much. I’ve grown professionally and personally so all of the training programmes and employee initiatives that I help out with are there to hopefully do the same for both current and future employees at VEKA. As a local person, VEKA is part of the community too and I’m proud to represent it at events and fundraisers.” The G17 awards will be held on 17th November at the London Hilton on Park Lane. Tel: 01282 716611 www.vekauk.com READER ENQUIRY NO: 1117/0156
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WHAT’S YOUR OPINION? Feel free to get in touch with your views on the industry, legislation, government, or even the newspaper. Contact Chris: chris@glassnews.co.uk READER ENQUIRY NO: 1117/0157
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DOES HERITAGE GLAZING (REDUCED SIGHTLINE IGUS) CONFORM TO EN 1279? Colin Torley, Sales and Operations Director of the Saveheat Group has raised the issue of the legality of low sightline IGUs for use in the Heritage type windows, and points out that these do not comply to EN 1279. The Saveheat Group, manufacturers of IGU and with the same capability as others to make and use these non-conforming IGUs, has decided to take a stance and not make these type of units because there is an issue over heat loss, noise reduction, safety and security and to top it all they can cost 40-50% more than compliant product. It seems that Industry regulators, Planning and Conservation officers, specifiers, architects and even local authorities are turning a blind eye to the issue. So what is to be done? The GGF has replied to the issue and Glass News is publishing Colin Torley’s initial ‘letter to the editor’, a reply from the Glass and Glazing Federation plus a further follow up letter from Colin Torley pointing out that although the “The GGF has addressed the issue from a technical and GGF policy perspective” and the GGF’s statement mentions that “Reduced Sightline units is an area that is simply not a case of black or white”. Colin says: “Sorry guys but it is. The low sightline units that do not comply with the Construction Product Regulations are illegal so if you manufacture and supply these then you are breaking the law. How much more Black or White can this be.”
IS THIS ISSUE GOING TO RUN AND RUN OR WILL WE AS AN INDUSTRY GRASP THE NETTLE AND CONFORM TO THE RULES AND REGULATIONS? We invite readers of Glass News to read the Letter to the Editor from Colin Torley, the GGF response and Colin Torley’s further observations on the subject and specifically on the GGF’s response. If you want to add your views to these and have a proper industry debate, we invite you to write to email your submission to chris@glassnews.co.uk.
“The low sightline units that do not comply with the Construction Product Regulations are illegal so if you manufacture and supply these then you are breaking the law. How much more Black or White can this be.”
LETTER TO THE EDITOR FROM COLIN TORLEY, SALES AND OPERATIONS DIRECTOR, SAVEHEAT GROUP
BREAKING THE LAW
WITH HERITAGE GLAZING? Having been in the window Industry for over 30 years, predominantly on the supply of PVCu profiles. I always found that we would do everything to comply with all the rules and regulations regarding the manufacture and supply of window products to the market. Having recently been involved in the formation of the Saveheat group, which is made up of 4 companies manufacturing 4 window products including PVCu, Timber, Aluminium and IGU’s. It’s the timber side that concerns me most. My concerns are not about what is the best material for windows, but rather the glass units that some companies are putting into these timber windows and the claims that are being made. There are widespread concerns in the Industry in relation to the durability of narrow cavity, reduced sightline insulating glass units, (IGU’s). All IGUs placed on the European Market (including the UK) must, under the Construction Products Regulations, be manufactured in accordance with all parts (1 to 6) of EN 1279, the harmonised European Standard for Insulating Glass Units. The primary requirements of EN 1279 to demonstrate durability of the IGU, to provide a reasonable service life are: • Testing to EN 1279 part 2 – Long term test method and requirements for moisture penetration • Testing to EN 1279 part 3 – Long term test method and requirement for gas leakage rate and for gas concentration tolerances There also needs to be a clear system description to prove that the test evidence, that some companies are producing, relate specifically to the low sightline narrow cavity units and not to standard units. The majority of manufacturers producing these IGUs are using a ‘warm edge’ spacer bar with a height of 3mm and although the manufacturers of this spacer bar are unable to pass the required test with a sealant depth over the spacer bar of 5mm or more, making an overall sightline height of between 8 to 10mm, many manufacturers of these IGUs reduce this sealant depth to 2mm to achieve a 5mm sightline. This is specified (wrongly) by a number of local authorities and other bodies to give a reduced visibility of the spacer bar, therefore giving more of a single glazed appearance, and to enable narrow ‘’through’’
glazing bars /astragals in multi-pane items. The problem with this is that the reduction of this sealant depth seriously affects the IGU’s ability to resist moisture penetration and gas loss which in turn results in premature IGU failure. Modern Timber window manufacturing techniques allow multi-pane windows and doors to be manufactured with single pane IGUs with normal height perimeter sightline / edge seal, sub-divided within the IGU cavity and once glazed, fitted with a structural glazing frame to the inner and outer faces of the IGU, accurately replicating narrow “through” glazing bars, but offering the durability and thermal performance expected by home and building owners of modern, double glazed windows and doors, which would also allow them to comply with EN1279. I have spoken to a number of people in the industry and no one seems to be aware of any IGU’s currently on the market with sightlines below 8.5mm that comply with the required standard (EN 1279) and therefore cannot demonstrate the durability expected of an insulating glass unit. As a manufacturer of IGU’s, who have the ability to manufacture these units, we have decided to take a stance and only supply a product that complies fully to the Industry standards, but we seem to be a lone voice out there. I would hope that the Industry regulators, Planning and Conservation officers, Architects and other specifiers pick up on what we are trying to do and support us, as there is product being installed that is illegal, there is an issue over heat loss, noise reduction, safety and security and to top it all it can cost 40-50% more than compliant product. I believe that the best way to stop this is for the industry to stop turning a blind eye to this and look at how we get together to stop it happening altogether before it does even more damage to the industry. Regards Colin Torley Sales and Operations Director Saveheat Group 9, Baker Street, Greenock PA15 4TU Tel: 01475 601960 Mobile: 07764 453842 Email: colin.torley@saveheatgroup.co.uk
November 2017 | www.glassnews.co.uk
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RESPONSE FROM THE GLASS AND GLAZING FEDERATION
GGF ADDRESSES REDUCED SIGHTLINE IGU ISSUE
Following recent news coverage regarding the manufacture and compliance of some reduced sightline insulating glass units, the GGF has addressed the issue from a technical and GGF policy perspective.
On the compliance with Building regulations, Steve Rice, GGF Director of Technical Affairs explained: “Initially we need to clarify the issue as to whether or not narrow cavity IGUs comply with Building Regulations. In all countries within the UK there are provisions for non-compliance with the general thermal requirements in properties that are classed as heritage assets (listed buildings) and conservation areas where the use of compliant products would significantly change the fenestration of the building. For example in Scotland, clause 6.0.3 General guidance states: “Work on existing buildings - as for other standards within Scottish building regulations, the energy standards apply to conversions and also work on existing buildings, such as extensions, conservatories, alterations and replacement work. However, in some situations, individual standards may not apply or guidance on compliance with the standards may differ for such work. The latter is usually to recognise constraints that arise when working with existing buildings.” Steve continued, “Building Regulations in the other countries within the UK also have a similar allowance. The issue in question is not compliance with Building Regulations but compliance with the requirements of the Construction Products Regulations and through that, compliance with BS EN 12795:2005+A2:2010 – Glass in building – Insulating glass units – Part 5 Evaluation of conformity. BS EN 1279-5 requires all IGUs to have Type Test (TT) evidence to Parts 2 and 3, component manufacture evidence to Part 4 and a system description in accordance with the requirements of Part 1. A Factory Production Control (FPC) is also required at a minimum level detailed in Part 6. The Part 2, 3 and 4 test evidence is required to demonstrate durability of the IGU, to provide a reasonable service life.” Russell Day, GGF Director of Home Improvement added, “In terms of the demand for the IGUs in question, it is not the narrowness of the cavity but the reduced
www.glassnews.co.uk | November 2017
sightlines of the spacer bar, some being as low as 5mm from edge of glass to top of spacer bar. This market demand is generated in the main, by local authority planning officers, in particular conservation officers, who demand that replacement glazing or windows into listed properties must be glazed into glazing rebates, either in the frame or sash that limits the dimension between edge of glass and top of spacer bar. This is of particular relevance where the sash is sub-divided into small panes such as is seen in Georgian style properties. Planners commonly restrict the width of glazing bars which sub-divide sashes into small panes, it is common to see these restricted to between 18 and 22mm, which in turn results in glazing rebate upstands in the range of 6 to 8mm, leaving a feather of 6mm to support and provide a level of strength to the window sash.”
Russell continued, “To ensure IGUs comply with these planning requirements the GGF aims to work with stakeholders across the supply chain. A number of years ago, an IGU manufacturer produced reduced sightline IGUs by cutting down existing 5mm high warm edge spacer bars to produce a spacer bar with a 3mm height and combine this with as little as 2mm or less sealant. It was reported that there was a high failure rate of these units which saw the introduction of a warm edge spacer bar manufactured with a 3mm high spacer. This has been marketed based on an edge-seal construction incorporating a minimum 5mm of sealant over the back of the spacer bar, giving a minimum sightline of 8mm. Although the spacer bar manufacturer has not been able to achieve passes to both Part 2 and 3 of EN 1279, they are continuing to work on developing a system that will achieve passes to both parts of the standard. The issue that IGU manufacturers now have is that given planners are imposing these conditions on heritage buildings and in conservation areas, these non-compliant IGUs will be undoubtedly be manufactured by some companies.” Phil Pluck, GGF Group Chief Executive addressed the issue at the GGF’s annual Members’ Day on 29th September. In Glaziers Hall, London in front of over 100 GGF Members, Phil announced the GGF’s position on the compliance of reduced sightline units.
“If a member chooses for their own advantage to breach the GGF rules or indeed the law, it is the GGF’s duty to inform them and to guide and support them to return within the boundaries of the GGF rules and the law. If they choose to ignore that guidance then upon a finding of guilt they will be expelled. We have evidence that that course of action has worked in the past. But we are not a policing authority.
However, if we find that a member is operating outside of the GGF Rules because of other authorities’ failings then it is the GGF’s duty to both guide that member and address the root cause that is putting that member under pressure to act in a way that takes them outside of the GGF Rules. Reduced sightline units is an area that is simply not a case of black or white. Break the GGF Rules for your own advantage without cause then you are expelled. We must uphold the highest standards for the sake of the GGF and its members. But if a member is part of a supply chain that puts pressure on them to supply or fit products that may breach standards then the GGF must do two things: • 1. Give definitive technical and legal advice to member - we have done that in this case. • 2. Highlight to other parties that unless they uphold the same standards then inevitably this will isolate our members and make them vulnerable. Architects, planning authorities, heritage groups, Chartered Trading Standards Institute all have a part to play to address an issue that affects us all. Simply isolating and punishing one part of that supply chain i.e. our member will not address the underlying issue that affects the entire industry. We have and are continuing to try and engage the whole group of stakeholders in resolving this issue. The expulsion of a few members will not solve the issue surrounding this topic and so GGF will continue to take a holistic approach to this problem.” The GGF has worked mainly in Scotland on this issue, having many meetings with Historic Environment Scotland, Building
“The GGF has undertaken a number of site inspections of this type of IGU installed in timber windows where the homeowner has complained of IGU failure (condensation in the cavity). We are informed a number of these are pursuing a legal resolution to their issue.”
Control, MSPs and Scottish ministers, Trading Standards and local authority planning departments. Generally the view from most is that although they accept the reduced sightline IGUs being supplied do not comply and although early failure of these IGUs has been experienced, the view of most agencies is that Heritage takes precedence to compliance with BS EN 1279. The GGF has referred one manufacturer to Trading Standards and although they will not confirm whether or not they have investigated and given they are still trading the same products, it can only be assumed that Trading Standards have yet to deal with the case. Steve Rice took an overarching industry view adding, “In terms of the supply of components being used to manufacture these products, stopping supply will result in a reversion to the practice of cutting down an existing product that is likely to result in a return to significant numbers of IGUs failing very prematurely. The GGF has undertaken a number of site inspections of this type of IGU installed in timber windows where the homeowner has complained of IGU failure (condensation in the cavity). We are informed a number of these are pursuing a legal resolution to their issue.” Phil Pluck concluded, “The GGF remains committed to addressing the root causes of this issue but in order to do so, other stakeholders such as policing and planning authorities must accept that an issue exists, and that a joint approach is required to resolve it. GGF, on behalf of the industry and its members remains open to such discussions.” The GGF has recently published a new guidance document; Insulating Glass Units (IGUs) - Conforming to the Construction Products Regulation (CPR). This is available as a free download to all in the industry. http://www.ggf.org.uk/ publication/insulating_glass_units_igus_ conforming_to_the_construction_products_ regulation_cpr The GGF has also just launched a new guide for Members only entitled; A Guide to the Planning Process and its effect on the Replacement of Windows and Doors in England. This is now available for free download to GGF Members only. The GGF Heritage Window Group is meeting on 19th October in Birmingham and all Members are invited. If nonMembers wish to attend, then please contact membership@ggf.org.uk.
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LETTERS
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FURTHER LETTER FROM COLIN TORLEY, SALES AND OPERATIONS DIRECTOR, SAVEHEAT GROUP
LOW SIGHTLINE UNITSRESPONSE TO THE GGF
In response to the statement issued by Steve Rice, GGF Director of Technical Affairs. It is good that the GGF have come out and responded to my letter regarding the use of low sightline IGU’s that basically do not comply with the Construction Product Regulations (CPR) and therefore make it illegal to manufacture and sell these units. For me the opening statement just about says it all. “The GGF has addressed the issue from a technical and GGF policy perspective” so that’s it then? We have addressed it so it can go back in its box. I hope that isn’t the case and that this is only the start of their drive to stop this practice happening.
What do we need to do going forward? I accept that the GGF are not the Industry Police, but they are our trade body and therefore our authority on Glass and Glazing matters. I would like to see the GGF take a harder stance against companies who are manufacturing these units and probably the best place to start would be with some of their member companies who are openly manufacturing and selling these units. They talk about expulsion, well let’s see it happen. I don’t know how comfortable the suppliers of these 3mm warm edge spacer bars are as they surely know what they are being used for. Maybe the starting point is for the suppliers of these spacer bars to withdraw this product and explain why. What a message that would send out to the market. I’m sure that the counter argument would be that companies will go back to “bastardising” standard spacer bars, but two
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We then have to take action against the companies who continue to flout the law, which surely must reduce if the most common part isn’t readily available. The statement mentions that “Reduced Sightline units is an area that is simply not a case of black or white”. Sorry guys but it is. The low sightline units that do not comply with the Construction Product Regulations are illegal so if you manufacture and supply these then you are breaking the law. How much more Black or White can this be. It mentions “Highlight to other parties that unless they uphold the same standards then inevitably this will isolate our members and make them vulnerable”. Welcome to our world. We are being penalised and losing work in the market because we will not supply these units. I downloaded the GGF’s “Insulating Glass Units (IGU’s) Conforming to the construction products regulations (CPR) and read it (5 times). This is filled with far too much Technical jargon and is very difficult to read and understand and this needs to be simplified so that the message gets across. If people don’t understand it, how are they going to follow it. Make it Simple and make the consequences for not following the guideline as equally simple. I started off by saying that it is great that the GGF are taking this seriously and I really hope they mean it. Regards Colin Torley
We’re receiving more and more calls asking for advice on rectifying coloured PVCu jobs that have gone wrong because window frames just aren’t being reinforced properly. The most recent was a new-build apartment block where the architect had specified Anthracite Grey PVCu windows. The fabricator hadn’t used steel reinforcement in the frames and as temperatures rose in early summer, residents in the south facing apartments started to complain about sashes sticking and not closing correctly. On inspection, warping of the profile caused by heat from the sun was plain to see. Today’s popular grey and black windows have none of the heat-reflective qualities of white PVCu and even lighter colours do not reflect heat well. The bigger percentage of foil profiles in a fabricator’s product mix increases the risk of warping frames caused by solar heat gain. Add to this the move towards longer guarantees on frames and it makes sense for PVCu window manufacturers to reduce their exposure to failures by choosing a steel reinforcement specification. PVCu isn’t first choice for homeowners by accident. They know that it is lowmaintenance, durable and that it will last. Now that the market has such a strong emphasis on coloured frames, it’s important for homeowners and specifiers to be able to choose coloured PVCu and know that it will perform for years to come.
THE BEGINNING OF THE END OR A NEW DAWN? Dear Editor, The industry could be forgiven for reacting with a sense of unease about the recent surge of change in company ownership and brand leaders, acquisitions and closures. Someone even commented last week that it feels like we’re poised on the edge of a cliff reminiscent of 2007, the start of a big meltdown. However, today’s market is nothing like ten years ago and albeit tentative - green shoots of economic recovery are appearing. Unemployment is at its lowest since 1975 and the pound is at a 15-month high against the dollar after the Bank of England fuelled speculation about pending rate rises. While herd mentality can be hard to resist, we must not talk markets down because of an inherent fear of change. With change comes opportunity and the key is spotting the right opportunities: this means finding the right products, for the right people, at the right time. We need to understand who we are selling to; who has the money available and wants to spend. We need to differentiate between the haves and have nots. Sales can only grow in a cautious or
uncertain market when a meaningful point of difference can be achieved. In the current environment, this means moving away from a reliance on commodity sales to the potential offered by added-value products. Deceuninck can offer evidence that white, square product is now a commodity; the value is in colour. All our major customers up – and up significantly - on last year. They attribute their success to wholeheartedly embracing the abundant added-value home improvement products we offer, like the flush sash, colour options from stock, and Heritage Window Collection. A wiser man than me once said: ‘The definition of insanity is doing the same thing over and over again, but expecting different results.’ Regardless of market conditions, there will always be winners and losers. Our industry is not going to end. The winners will be the ones who take a good look at their business and ask what they can do differently; what they can do better. The losers will bury their heads in the sand and carry on doing what they’ve always done. Rob McGlennon MD Deceuninck UK
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There is the perception that this is only happening in Scotland, but this is a nationwide problem. Only this week I was in a window manufacturing company in Bradford who buy these “illegal” units from a company in Wales.
wrongs don’t make a right. The withdrawal of this spacer bar would send a massive message to the industry and to specifiers that the only way for companies to supply these units would be by chopping parts up and by doing that the outcome is likely to be massive unit failures. If the specifiers and the purchasers of these units are being faced with the cost of putting these right, how easy is that message to put across.
Dear Editor,
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5 Star Warranty
TO
Date of Purchase:
Installation Company: Manufacturers Receipt / Invoice
Order Number
Confirmation:
Number: This forms the
traceability of
your warranty,
not completing
(found on the
this section will
25
YEARS
label on the frame)
fail to validate
your warranty.
online within be registered products must warranty. r: the following Doors Note to homeowne invoice to validate your extended date of Number of Composite Doors 30 days from Number of PVC 0037 - DEC15 - A5-8PP PEARL WARRANTY BOOKLET (HOMEOWNER)_V25.indd Windows warranty 1 10 years profile Number of Casement stainless and doors n warranty on With your windows 25 years anti-corrosio 10 years owners and letter plates. www.liniar.co.uk/home steel door handles on all other items listed warranty mechanical warranty 10 years mechanical door handle Stainless steel Shootbolts letter plate Stainless steel Door cylinders Flag hinges www.kenricks.co.uk Casement handles warranty om/registration years mechanical 10 -hardware.c www.trojan warranty Friction stays 10 years mechanical Espag rods co.uk/registration Door lock www.totalhardwareltd. registration www.fullex-locks.com/ however this manufacturer, sale by the window of international hardware at the point of warranty offered from a select group maintenance adhering to the affects the standard term back up direct together with This in no way comfort of a long information). terms and conditions homeowner the e guide for more does allow the rs standard warranty, and maintenanc (All manufacture see your operation please manufacturers. times, all at guidelines apply 18/02/2016
Liniar fabricators provide a ‘one-stop-shop’ to cater for every possible installation requirement. From wonderful windows, delightful doors, exceptional conservatory roof kits and inspired installation products – Liniar supplies the lot. The Liniar collection offers a whole host of benefits: •
Beautifully colour matched across the range
•
Unbeatable energy efficiency
•
A single point of guarantee
•
Installation guides and videos
•
Marketing tools and resources
• 10 Years Casement Warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.
0037 - DEC15 - A5-8PP PEARL WARRANTY BOOKLET_V25.indd
08:46
1
ROSION OR I-C
25
YEARS
17/02/2016 17:32
1
Here’s how the process works... ONLINE WARRANTY REGISTRATION
INSTALLATION COMPLETION
As a ground-breaking industry first, Pearl Window Systems are pleased to announce the launch of an online warranty registration scheme direct to the manufacturers, for the following products:
On completion of the installation you will have the option (subject to terms & conditions of sale) to give the home owner a completed warranty card. For the extended warranty to be registered this card must be completed in full by you the installation company. The unique “manufacturers order number” is the traceability for the future extended warranty. The home owner can validate the warranty online within 30 days of the purchase following the links at the bottom of the warranty card.
• 10 years door warranty on Fullex door locks, Trojan flag hinges and Kenrick door cylinders. • 10 years casement warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.
Untitled-9 1
CARD_V12.indd
Registration Scheme – Direct to the Manufacturer – Reducing Remedials!
• 25 Years Anti-corrosion Warranty on Trojan stainless steel, chrome and gold door handles and stainless steel letter plates. • 10 Years Door Warranty on Fullex door locks, Trojan flag hinges and Kenrick door cylinders.
Ground Breaking Industry First!
• 25 years anti-corrosion warranty on Trojan stainless steel, chrome and gold door handles and stainless steel letter plates.
To find out more about the Liniar range go to www.liniar.co.uk, email: sales@liniar.co.uk or call 01332 883900
- A4 PEARL WARRANTY
Ground Breaking Industry First! 17/02/2016 •17:33 Online Warranty
ARANTEE GU D*
02/2016/0001
0041 - JAN16
Warranty Booklet
ROSION OR I-C ARANTEE GU D*
hinges and Kenrick door cylinders. • 10 Years Casement Warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.
ER
BY THE INSTALL BE COMPLETED
Y R 25 EARS FO
• Online Warranty Registration Scheme – Direct to the Manufacturer – Reducing Remedials!
25 Years Anti-corrosion Warranty on Trojan stainless steel, approved•fabricator” red by a “Liniar been manufactu warranties. chrome and gold door handles and stainless steel letter plates. and doors have following extended Your new windows eligible for the • 10 Years Door Warranty on Fullex door locks, Trojan flag you are therefore
EARS A 25 Y NT
Ground Breaking Industry First!
tration
Warranty Regis
EARS A 25 Y NT
1117/0163
Y R 25 EARS FO
SUPPLIES
Once completed online this triggers the extended warranty with that specific supplier as you would see with any white goods or TV purchase.
www.pearlwindows.co.uk Tel: 0800 014 2769 | Email: sales@pearlwindows.co.uk
25/01/2016 14:05
WE WANT TO KNOW YOUR OPINION ABOUT THE INDUSTRY!
SPECIAL OFFER!!
12 MONTHS ADVERTISING IN THE FIND A SUPPLIER SECTION
Contact Christina or Chris today! christina@glassnews.co.uk or chris@glassnews.co.uk
Your ad here! Your ad here!
Your ad here!
MAINTENANCE PRODUCTS 1117/0164
FOR EVERY WINDOW & DOOR SPARE YOU’LL EVER NEED
OPTION 2
OPTION 1
£195
• • • • • • •
LOCKS HANDLES HINGES RESTRICTORS KEYS CUT TOOLS CONSUMABLES
+VAT for 12 months!
£295
OPTION 3
+VAT for 12 months!
£395
+VAT for 12 months!
All Classified Ads are invoiced for the year, each ad runs for 12 consecutive insertions.
BOOK TODAY!
Email: christina@glassnews.co.uk
UK WIDE NEXT DAY DELIVERY VIA PHONE OR INTERNET ORDERS
VISIT ONE OF OUR TRADE COUNTERS IN BATLEY & ROTHERHAM TO VIEW OUR FULL RANGE OF PRODUCTS VISIT
UPVCMAINTENANCE.CO.UK 96
0113 236 0800
@GlassnewsMag
Christina Shaw
/GlassNews
www.glassnews.co.uk
tradesales@upvcmaintenance.co.uk
November 2017 | www.glassnews.co.uk
FIND A SUPPLIER
The UK’s Leading Glass & Glazing Newspaper
MORE THAN JUST A NEWSPAPER
HARDWARE SUPPLIES
www.glassnews.co.uk @GlassnewsMag
/GlassNews
Christina Shaw
MINI-PILING 1117/0166
Cost Effective Solution for Constructing Conservatories on Poor Ground Conditions
Tel: 07966 663 207 | Email: enquiries@arisands-piling.co.uk 1117/0168
www.arisands-piling.co.uk Arisands Ltd, 11 Axholme Court, Bolton BL6 5HQ
COVERHEAD SCREWS & FIXINGS 1117/0167
F K Moore Ltd
The leading manufacturer and distributor of coverhead screws and fittings to the glass industries
GLASS & GLASS RACKING
Super-Clips & Finger Pulls Mirror Corners & Clips UK’s Widest Choice Of Coverhead Screws
Tel: 01843 593 440 sales@fkmoore.com www.glassnews.co.uk | November 2017
1117/0169
MORE THAN JUST A NEWSPAPER @GlassnewsMag
www.fkmoore.com
Christina Shaw
/GlassNews
www.glassnews.co.uk 97
FIND A SUPPLIER
The UK’s Leading Glass & Glazing Newspaper
WINDOWS, DOORS & CONSERVATORIES
NEW LOW PRICE FROM
10
Home to the
range of products
A new generation of vertical sliders
Working Days Lead Time*
www.bisonframes.co.uk
CONSERVATION
APPROVED!
NOW ONLY
£345
*
Be
Including delivery
GET A PRICE COMPARISON TODAY
MA
Aluminium Bi-Fold Doors
SITE
LIVERY* DE
D
UK * Per leaf price is unglazed and may vary depending on size and specification of the door. Lead time is based on a standard colour. * Postcode restrictions apply
1117/0172
Quote turnaround within 2 hrs Up to 1200mm sash widths Stock colours : White, Black, Grey, Grey on White
Going to any lengths, where the only corners cut are perfect ones.
Email: bifolds@madefortrade.co Call: 01642 610799 Fax: 01642 671026 www.madefortrade.co
Glass News - Classified Advert Bifods OCT2017.indd 1
15,000 circulation!
Classified 129-5 x 75mm.indd 4
14/09/2017 13:24
NEED TO TARGET
@GlassnewsMag
Christina Shaw 1117/0173
/GlassNews
INSTALLERS?
Find local installers and the elusive white van man, with Glass News. We distribute to trade counters, as well as posting copies to a database of installers.
Email: christina@glassnews.co.uk
18/05/2016 14:46
www.glassnews.co.uk
£ 1117/0170
INLA N
Unit H1 Bromcliffe Park, Monk Bretton, Barnsley S71 5RN
per leaf
Choose Made for Trade
98
1117/0171
Tel: 0800 138 3838 Email: sales@bisonframes.com
WE WANT TO KNOW YOUR OPINION ABOUT THE INDUSTRY! Contact Christina or Chris today! christina@glassnews.co.uk or chris@glassnews.co.uk November 2017 | www.glassnews.co.uk
FIND A SUPPLIER
The UK’s Leading Glass & Glazing Newspaper
COMPOSITE DOORS
LOWEST PRICES
COLLECTION
AVAILABLE
£
GET A PRICE COMPARISON TODAY INLA N
MA
Full range of composite GRP and thermoplastic doors providing strength, thermally efficiency and security
UK
5Working
Reliable and efficient Expert plan and estimating service
1117/0174
Competitive roof glass prices
EXTENSIVE RANGE COMPETETIVE PRICING
Days Lead Time
Quote turnaround within 2hrs
10
E
FRE
FROM
Precision fabrication
%
LIVERY* DE
WHY CHOOSE MADE FOR TRADE FOR YOUR NEXT GLOBAL ROOF?
SITE
D
EASY TO ORDER FAST DELIVERY 10 YEAR GUARANTEE
*
FIRST ORDER DISCOUNT
* Offer applicable to new customers on your first roof only, based on a like for like comparison
Find your nearest depot today at www.nationalplastics.co.uk or call 0800 011 3503
Email: roofs@madefortrade.co Call: 01642 610799 Fax: 01642 615854 www.madefortrade.co
1117/0176
* Postcode restrictions apply
GN - Classified Qtr page Advert Roofs OCT 2017.indd 1
14/09/2017 13:20
Do you sell your products to trade counters?
5 Star Warranty
Homeowners Guide
Welcome to your new windows & doors Product Maintenance & Warranty Homeowners Guide
5 Star Warranty
COMPANY LOGO
5 Star Warranty
• Online Warranty Registration Scheme – Direct to the Manufacturer – Reducing Remedials!
hinges and Kenrick door cylinders. • 10 Years Casement Warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.
Installation Company: Manufacturers Receipt / Invoice
Order Number
Confirmation:
Number: This forms the
traceability of
your warranty,
not completing
(found on the
this section will
fail to validate
your warranty.
registration
www.fullex-locks.com/
Friction stays Espag rods
18/02/2016
CARD_V12.indd
• 25 Years Anti-corrosion Warranty on Trojan stainless steel, chrome and gold door handles and stainless steel letter plates. • 10 Years Door Warranty on Fullex door locks, Trojan flag hinges and Kenrick door cylinders. • 10 Years Casement Warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.
ROSION OR I-C
25
YEARS
www.totalhardwareltd.
02/2016/0001
- A4 PEARL WARRANTY
Registration Scheme – Direct to the Manufacturer – Reducing Remedials!
co.uk/registration
however this manufacturer, sale by the window of international hardware at the point of warranty offered from a select group maintenance adhering to the affects the standard term back up direct together with This in no way comfort of a long information). terms and conditions homeowner the e guide for more does allow the rs standard warranty, and maintenanc (All manufacture see your operation manufacturers. at all times, please guidelines apply
0041 - JAN16
Ground Breaking Industry First! 17/02/2016 •17:33 Online Warranty
ARANTEE GU D*
Door lock
warranty
25
YEARS
label on the frame)
online within be registered products must warranty. r: the following Doors Note to homeowne invoice to validate your extended date of Number of Composite Doors 30 days from Number of PVC 0037 - DEC15 - A5-8PP PEARL WARRANTY BOOKLET (HOMEOWNER)_V25.indd Windows warranty 1 10 years profile Number of Casement stainless and doors n warranty on With your windows 25 years anti-corrosio 10 years owners and letter plates. www.liniar.co.uk/home steel door handles on all other items listed warranty mechanical warranty 10 years mechanical handle door Stainless steel Shootbolts letter plate Stainless steel Door cylinders hinges Flag www.kenricks.co.uk Casement handles warranty om/registration 10 years mechanical www.trojan-hardware.c 10 years mechanical
Warranty Booklet
ROSION OR I-C
EARS A 25 Y NT
Date of Purchase:
Y R 25 EARS FO
ER
TED BY THE INSTALL
TO BE COMPLE
ARANTEE GU D*
25 Years Anti-corrosion Warranty on Trojan stainless steel, approved•fabricator” red by a “Liniar been manufactu warranties. chrome and gold door handles and stainless steel letter plates. and doors have following extended Your new windows eligible for the • 10 Years Door Warranty on Fullex door locks, Trojan flag you are therefore
Y R 25 EARS FO
tration
Warranty Regis
EARS A 25 Y NT
Ground Breaking Industry First!
08:46
0037 - DEC15 - A5-8PP PEARL WARRANTY BOOKLET_V25.indd
1
17/02/2016 17:32
1
If you already stock your products into trade counters and are looking to expand, you can reach 1000’s of contacts through TCN.
Are you a trade counter selling your products to installers and builders? Advertise your promotions as a reader offer, through the TCN monthly newsletter and increase footfall or website traffic.
Ground Breaking Industry First! Here’s how the process works...
1117/0175
ONLINE WARRANTY REGISTRATION
INSTALLATION COMPLETION
As a ground-breaking industry first, Pearl Window Systems are pleased to announce the launch of an online warranty registration scheme direct to the manufacturers, for the following products:
On completion of the installation you will have the option (subject to terms & conditions of sale) to give the home owner a completed warranty card. For the extended warranty to be registered this card must be completed in full by you the installation company. The unique “manufacturers order number” is the traceability for the future extended warranty. The home owner can validate the warranty online within 30 days of the purchase following the links at the bottom of the warranty card.
• 25 years anti-corrosion warranty on Trojan stainless steel, chrome and gold door handles and stainless steel letter plates. • 10 years door warranty on Fullex door locks, Trojan flag hinges and Kenrick door cylinders. • 10 years casement warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.
BUILDERS, HOME IMPROVEMENT COMPANIES, WINDOW FITTERS, MAINTENANCE AND TRADE COUNTER OUTLETS, ACROSS THE UK!
Tel: 0800 014 2769 | Email: sales@pearlwindows.co.uk
Promote the benefits of supply only within TCN. We can even help your new customer to sell off some machinery and reap the profits! • Unique publication targeting all aspects of this huge growth area, the Trade Counter! • Cost effective advertising • Free* reader offer banner ads (helping to monitor response levels) • Banner ad design is free of charge • Trade Counter News is publicised across all of our platforms
Once completed online this triggers the extended warranty with that specific supplier as you would see with any white goods or TV purchase.
www.pearlwindows.co.uk www.glassnews.co.uk | November 2017
WE REACH 20,000
Are you looking to convert smaller fabricators into supply only showrooms?
• We advertise Trade Counter News in Glass News and Fenestra Build, in print and online
Email for more information: christina@tradecounternews.co.uk *Available to existing advertisers
99
FIND A SUPPLIER
The UK’s Leading Glass & Glazing Newspaper
USEFUL NUMBERS
British Plastics Federation (BPF) Tel: 0207 457 5000
Glass & Glazing Federation (GGF) Tel: 0207 939 9101
British Standards Institution (BSI) – Standards & Publications Tel: 0208 996 9001
GQA Qualifications (formerly Glass Qualifications Authority) Tel: 0114 2720033
BSI – Assessment & Certification Tel: 0845 080 9000
Health & Safety Executive (HSE) – Glass & Related Industries Phil Smith, HM Principal Inspector Tel: 01782 602300 David Appleton, HM Inspector Tel: 0115 9712800
BSI – Product Certification & Testing Tel: 08450 765600 BBSA (British Blind & Shutter Association) Tel: 01449 780444 Building Research Establishment (BRE) Tel: 01923 664000
Proskills – Head Office Tel: 01235 833844
Council for Aluminium in Building (CAB) Tel: 01453 828851
Proskills – Glass & Related Industries Neil Robinson Tel: 07917 015 322
Dekura Tel: 01952 201631
Recovinyl (via Axion Consulting) Tel: 0161 355 7618
Door & Hardware Federation (DHF) Tel: 01827 52337
The Glazing Ombudsman (TGO) Tel: 020 7397 7200
Double Glazing & Conservatory Ombudsman Scheme (DGCOS) Tel: 0845 053 8975
UK Green Building Council Tel: 0207 580 0623
Fenestration Self-Assessment Scheme (FENSA) Tel: 0207 645 3700 Get Britain Building (GBB) Tel: 0870 162 0936
TRADE COUNTER NEWS Do you sell your products to trade counters? If you already stock your products into trade counters and are looking to expand, you can reach 1000’s of contacts through TCN.
Are you a trade counter selling your products to installers and builders? Advertise your promotions as a reader offer, through the TCN monthly newsletter and increase footfall or website traffic.
WE REACH 20,000
BUILDERS, HOME IMPROVEMENT COMPANIES, WINDOW FITTERS, MAINTENANCE AND TRADE COUNTER OUTLETS, ACROSS THE UK!
Are you looking to convert smaller fabricators into supply only showrooms? Promote the benefits of supply only within TCN. We can even help your new customer to sell off some machinery and reap the profits! • Unique publication targeting all aspects of this huge growth area, the Trade Counter! • Cost effective advertising • Free* reader offer banner ads (helping to monitor response levels) • Banner ad design is free of charge
Veka Recycling Tel: 01322 38721
• Trade Counter News is publicised across all of our platforms
Waste & Resources Action Programme (WRAP) Tel: 01295 819 900
• We advertise Trade Counter News in Glass News and Fenestra Build, in print and online
Wood Window Alliance (WWA) Tel: 0844 209 261
Email for more information: christina@tradecounternews.co.uk *Available to existing advertisers
@GlassnewsMag
Christina Shaw
/GlassNews
www.glassnews.co.uk FLYSCREENS
WINDOW OPERATORS
1117/0177
100
1117/0178
November 2017 | www.glassnews.co.uk
FIND A SUPPLIER
The UK’s Leading Glass & Glazing Newspaper
15,000 circulation!
NEED TO TARGET INSTALLERS?
Find local installers and the elusive white van man, with Glass News.
We distribute to trade counters, as well as posting copies to a database of installers.
Email: christina@glassnews.co.uk SALES & MARKETING
BI-FOLDING DOORS
The
1117/0179
FOLDING SLIDING DOOR SYSTEM True Innovation – Warm Aluminium 1117/0180
www.bisonframes.co.uk
Tel: 0800 321 7284 Email: sales@bisonframes.com Unit H1 Bromcliffe Park, Monk Bretton, Barnsley S71 5RN
DATA, DIRECT MAIL & EMAIL DATA 1117/0181
Salestracker 3.5:
1117/0182
It’s time to up your sales and marketing game
COMPLETE MARKETING SOLUTIONS
Direct Mail Email Marketing Telesales
FABRICATORS AND INSTALLERS LOCAL BUILDERS/ CONTRACTORS ARCHITECTS MAJOR CONSTRUCTION CONTACTS
How can we help you? Call 01934 808293 or email hello@insightdata.co.uk
Call 01934 808 293 for your FREE demo today or email hello@insightdata.co.uk
insightdata business is better with insight
www.glassnews.co.uk | November 2017
www.insightdata.co.uk @insightdata
insightdata business is better with insight
www.insightdata.co.uk @insightdata
101
FIND A SUPPLIER
The UK’s Leading Glass & Glazing Newspaper
QUALIFICATIONS
BALUSTRADE SYSTEMS
1117/0184
1117/0183
NEED TO TARGET INSTALLERS? 15,000 circulation!
Find local installers and the elusive white van man, with Glass News. We distribute to trade counters, as well as posting copies to a database of installers.
PROFILE BENDING
1117/0186 1117/0185
102
November 2017 | www.glassnews.co.uk
1117/0187
It’s a no brainer The Insight database gives you real-time business information on up to 60,000 new customers - fabricators, installers, builders, architects and contractors. It’s the UK’s most accurate and targeted marketing data.
For more information, call us today on 01934 808 293
insightdata business is better with insight
www.glassnews.co.uk | November 2017
E: hello@insightdata.co.uk @insightdata
www.insightdata.co.uk
103
1117/0188
Introducing the revolutionary PREMIFOLD WINDOW & DOOR SYSTEMS PremiFold
The revolutionary PremiFold window and door systems. The result is a PAS 24 certified and Document Q compliant slide and swing door system and separate window solution for the modern home.
• PremiFold harness existing C70 and O70 Gold® profiles. • No visible hinges and hardware. • Incorporates both double and triple glazing.
VISIT OUR WEBSITE TO SEE A LIVE DEMO
• Capable of achieving large spans. • Single leg glazing bead is highly secure and easy to install on site. • Steel reinforcement is used where needed, to add additional structural strength. • PAS 24 certified and Document Q compliant door solution.
INNOVATION & ENERGY EFFICIENCY PremiFold is the latest in a long line of product innovations from Kömmerling. It’s quite simply a revelation in the way in which you can open windows and doors, helping to maximise ventilation, without compromising on security. It’s a slide and swing window and door system that is simple and easy to operate for consumers. Kömmerling and parent company, profine Group, also lead the way across Europe with their lead-free Greenline compound that was developed over 12 years ago. In the UK some Systems Companies still use lead as a stabiliser in their PVCu compound. At profine, we understand the importance of the environment in terms of harmful materials, recycling and energy efficiency.
AVAILABLE IN A RANGE OF COLOURS! A trading name of Thermal Window & Conservatory Roof Systems Ltd.
Please call:
01226 294555 or email: paul@thermaltradeframes.co.uk
Fax: 01226 294777
DEAL DIRECT WITH THE DIRECTORS!
www.thermaltradeframes.co.uk
Unit 17 Redbrook Business Park, Wilthorpe Road, Barnsley S75 1JN