BUSINESS
Staff and Training
F F A T S R U O Y R E W O P M E ss e n i s u B r u o Y w o Gr d ctive of training an je ob l pa ci in pr e a skilled Th siness is to secure bu a in t en pm ur lo deve sustain and grow yo to ce or kf or w g in and will small ately, research into business. Unfortun townships, shows that in ghly on businesses, based ees doesn’t rate hi oy pl em r ei th ng ni trai ale. the development sc
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taff training can play an important role in the success of your business. The right training can turn a mediocre employee into a good employee, and a good employee into a star performer. And with a group of star performers comes success. Similarly, a lack of training will impact your business negatively. Hospitality is all about handling people, so an employee must have the right attitude, tolerance and good listening skills in order to succeed. Without training, staff won’t be able to give good customer service, which is bad for business, and in the long run their bad performance will also impact on their morale and self esteem. Whether you are aiming for increased sales, more efficient production or to create a reliable team that can solve problems, training is often the best solution. The best return on your training investment will be achieved by identifying your company’s training requirements, what does your company need? Which areas generate the most profit? After you answer these questions you can then take a systematic approach to sourcing suitable training options and enrolling your employees in the right courses for the job. The hospitality chamber within the Culture Arts, Tourism, Hospitality and Sport Sector Education and Training Authority (CATHSSETA) offers a number of exciting career-focused qualifications, learnerships and skills programmes. These programmes offer employees, learners and workers an opportunity to obtain the fundamental skills, knowledge and capacity to either
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further their careers or obtain employment and play a productive role within the tourism sector. To represent the interests of the sector, CATHSSETA has launched chamber committees to ensure constant input from the sector and to assist the realisation of skills development down to specific segments of the broad tourism sector. CATHSSETA’s other primary responsibility is to develop, research and implement a sector skills plan that reflects the aspirations, needs and focus of skills development within the broad tourism arena. CATHSSETA Communications Manager Leko Nkabinde says there’s a skills gap in the hospitality sector, especially the waiter and bartender professions. High staff turnover is prevalent due to shift work, hence there is constant recruitment and training. Nkabinde says people working in the industry must undergo relevant training to be able to offer a service at a world class standard and for their own career progression within the sector. When it comes to training employers paying their levies are eligible for training grants based on two funding models:
1. There’s a discretionary grant system where organisations are offered an opportunity to submit proposals to cater for their training needs. 2. There’s a mandatory grant system where levy paying employers submit Workplace Skills Plans and Annual Training Reports to claim part of their levy contributions in the form of grants to conduct planned training in their work place. Employees will be the beneficiaries of the planned interventions.
